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  3. Palacio Mármoles IV

Dúplex
Palacio Mármoles IV

Sevilla · Santa Cruz

9,9 (37 valoraciones)


1-4
Personas

2
Dormitorios

2
Baños

125 m2
Superficie

Sobre el alojamiento

Magnífico dúplex de dos dormitorios con terraza, ubicado en una impresionante Casa Palacio del siglo XVIII, el Palacio Mármoles. Se encuentra situado en el Casco Antiguo de la capital hispalense, cerca de una gran variedad de restaurantes, bares, tiendas y supermercados. Está junto a las tres singulares columnas romanas de la calle Mármoles, lo que hace de este apartamento un alojamiento exclusivo y totalmente privilegiado.

Al entrar en el apartamento, seremos recibidos por un elegante salón con doble acceso, equipado con todo el mobiliario necesario para sentirnos como en casa. Además cuenta con una Smart TV y una selecta biblioteca, para los amantes de la lectura.

A la derecha, encontraremos la puerta que nos conducirá a la cocina-comedor, la cual es de concepto abierto y está totalmente equipada con todo lo necesario, para los apasionados de la cocina.

El comedor está equipado con una mesa para cuatro comensales y un sofá, para disfrutar de un merecido descanso tras explorar la ciudad. La estancia cuenta con un magnífico balcón que brinda vistas al apacible patio interior.

La escalera nos conduce al nivel superior del dúplex. En esta planta, a la izquierda, se encuentra el primer dormitorio, muy luminoso y con vistas a la terraza. Está equipado con dos camas individuales y un práctico vestidor. Al salir del dormitorio, nos encontramos con el primer baño completo. El segundo dormitorio tiene baño en suite y cama de matrimonio que garantiza el máximo confort. Cabe destacar que en esta misma planta encontramos la terraza privada, equipada con mobiliario exterior.

El edificio cuenta con una espléndida terraza común con espectaculares vistas a la Giralda, equipada con sombrillas, mesas, sillas, tumbonas y una ducha exterior para refrescarse los días más calurosos. Además dispone de un cuarto de lavadoras compartido, totalmente gratuito.

Aire acondicionado Split
Calefacción Radiadores
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 1ª Planta
Ascensor Disponible
Fibra óptica Gratis
Balcón Con vistas al interior
Televisión Smart TV
Cafetera Cápsulas
Seguridad Portero 24H
Patio Comunitario
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> A/SE/00243


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial

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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:



• Servicio de restauración cuya carta puede consultar aquí


• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.


• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.


*Posibilidad de limpieza periódica diaria aparte. Consultar precio.


Valoración de la propiedad

9,9 (37 Valoraciones)

Ubicación
10
Calidad
9,8
Limpieza
9,8
Personal
9,7
Instalaciones
9,8
Recomendación
9,8

Nos interesa tu opinión


Opiniones de nuestros clientes

Anthony Martin10
NOV 2024
Fabulous apartment in a central location just far enough away from the crowds to be tranquil. The apartment makes an excellent base from which to explore the city. We were in Seville for 5 days and the apartment was a great foundation for a beautiful city break.
Respuesta del Departamento de Calidad

Dear Anthony,

Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the apartment and found its central location to be both convenient and peaceful. It’s great to know that the apartment served as an excellent base for your stay in Seville, and we’re thrilled that it contributed to making your city break memorable. We would love to welcome you back for another stay in the future.

Steph Ellis10
NOV 2024
A fabulous property in a great location. Perfect. Thankyou so much.
Respuesta del Departamento de Calidad

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Cherie Collin De Casaubon10
SEP 2024
Our stay at Esther´s apartment was great. It was just as described and in a great neighborhood. I would highly recommend it.
Respuesta del Departamento de Calidad

Dear Cherie,.

Thank you for your wonderful feedback. We’re thrilled to hear that your stay at Esther’s apartment was great and that it met your expectations. We’re also pleased to know that you enjoyed the neighborhood. Your recommendation means a lot to us, and we hope to welcome you back for another pleasant stay in the future.

Inken Zschunke10
AGO 2024
Wir waren als Familie mit zwei fast erwachsenen Kindern da und total begeistert von der Wohnung. Wunderschönes, liebevoll eingerichtetes Gebäude und sehr große Wohnung. Der Blick von der Dachterrasse ist atemberaubend. Mitten im Zentrum. Vielen Dank für diese tolle Erfahrung
Respuesta del Departamento de Calidad

Dear Inken,

Thank you very much for your wonderful feedback. We are delighted to hear that you and your family felt comfortable in our apartment. We truly appreciate your kind words about the lovingly decorated building and the spaciousness of the accommodation. We are especially pleased that you were able to enjoy the breathtaking views from the rooftop terrace. We are thrilled that you had such a positive experience with us and look forward to welcoming you again on your next stay.

Jamie Reedy10
AGO 2024
What a fabulous place! My family and I (4 adults) thoroughly enjoyed our stay! The location is perfect, just minutes from el catedral and about 15 minute walk to plaza de España. The house is super clean and the AC worked really well, even considering the blazing heat. The common areas, are spotless and beautifully decorated. We also enjoyed the private outdoor terrace that provides a beautiful view of the cathedral. I highly recommend Esther’s place.
Respuesta del Departamento de Calidad

Dear Jamie,

Thank you for your wonderful review. We’re delighted to hear that you and your family thoroughly enjoyed your stay. It’s great to know that the location was ideal for exploring Seville and that you appreciated the cleanliness and effective air conditioning. We’re also pleased that you enjoyed the beautifully decorated common areas and the private outdoor terrace with its view of the cathedral. Thank you for your high recommendation, and we look forward to the opportunity to host you again.

Alejandro Lopez10
AGO 2024
Amazing apartment, beautiful surroundings. Close to cathedral and you can see the Giralda from the patio.
Respuesta del Departamento de Calidad

Dear Alejandro,

We sincerely thank you for your review. We are glad to hear that you found the flat amazing and that you enjoyed the surroundings and the proximity to the cathedral. It is a pleasure that you appreciated the view of the Giralda from the courtyard.

We thank you for your preference and hope to have the honour of hosting you again in the future.

Zina Hamanda10
JUL 2024
Excellent stay. The place is gorgeous and feels very private. Very silent which was amazing. The lovely « concierge » lady was absolutely adorable and even told us that the rooftop terrace was available to all, which is not specified in the description (and that’s a shame that it’s not clearly specified). In short we would love to stay there again !
Respuesta del Departamento de Calidad

Dear Zina,

Thank you for your wonderful review. We’re thrilled to hear that you had an excellent stay and enjoyed the private, tranquil atmosphere of the apartment. We’re glad you found our concierge service helpful and that you appreciated the rooftop terrace. We apologize for any confusion about the terrace and will update the description to make it clearer for future guests. We would love to welcome you back and hope to provide another fantastic experience.

Lieke De Jong10
JUL 2024
What a gorgeous apartment! It looked even better than on the pics. We had a great stay and communication was very easy.
Respuesta del Departamento de Calidad

Dear Lieke,

Thank you so much for your kind words. We are delighted to hear that you found the apartment even more beautiful than expected and that you had a great stay. We always strive to provide a seamless experience, and we’re glad that our communication met your expectations. We look forward to welcoming you back in the future.

陳 慧10
JUL 2024
The place is beautiful and lovely! Courtyard and terrace are amazing! Such peaceful place to stay in Seville with all the antiques they have preserved. Our shower was leaking and Esther had someone fixed it right away the next day! Super professional and responsible. Will be the place we recommend our friends to come stay next time!
Respuesta del Departamento de Calidad

Dear 陳 慧,

Thank you for your wonderful review. We are delighted to hear that you found the place beautiful and enjoyed the courtyard and terrace. It´s great to know that the peaceful environment and preserved antiques contributed to a pleasant stay. We also appreciate your feedback about the shower, and we´re glad that our host was able to address the issue promptly. Thank you for recommending us to your friends; we look forward to welcoming you back in the future.

Kate Jones10
JUN 2024
A beautiful old courtyard palace in the centre of Seville, filled with art, antiques and a touch of contemporary design, we absolutely loved it! The location is incredible, only 5 mins walk to the cathedral, but feels so hidden away and peaceful. It really is a very special place.
Respuesta del Departamento de Calidad

Dear Kate,

Thank you so much for your kind words and wonderful review. We are delighted that you loved our beautiful old courtyard palace in the heart of Seville, with its blend of art, antiques, and contemporary design. It´s fantastic to hear that you found the location incredible, just a short walk to the cathedral, yet tucked away in a peaceful and hidden corner. We agree that it´s a truly special place. We look forward to welcoming you back in the future

Nancy Medrow10
JUN 2024
Great location. Easy to communicate with host.
Respuesta del Departamento de Calidad

Dear Nancy,

Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.

Marie Jeanne Rabil10
JUN 2024
Very enjoyable stay. Comfortable and clean
Respuesta del Departamento de Calidad

Dear Marie,

Thank you for your kind review. We are delighted to hear that you had a very enjoyable stay and found the accommodation comfortable and clean. We look forward to welcoming you back in the future.

Dan Yang8
JUN 2024
这间房源除了室内的楼梯不太方便,以及室内灯光不够明亮外,各方面都让人比较满意!
Respuesta del Departamento de Calidad

Dear Beckman, thank you for providing us with your feedback. We are glad to hear that you were generally satisfied with your stay at our accommodation. We apologize for any inconvenience caused by the insufficient lighting. Had we been informed during your stay, we would have promptly addressed this issue to enhance your comfort. Regarding the stairs, please be aware that information regarding their presence is available on our website prior to booking. This is intended to ensure transparency about the layout of our property. We regret any misunderstanding in this regard. Your comments are invaluable to us as they assist in improving our services. We look forward to the opportunity to welcome you back for an even more enjoyable experience in the future.

Lynne Miller10
JUN 2024
We had the most incredible stay here! The apartment is huge, far more spacious than it looks on the pictures. The building is stunning and very well kept. We would definitely stay here again and highly recommend to anyone wanted to visit Seville. The location is very central, but somehow no noise reaching the apartment.
Respuesta del Departamento de Calidad

Dear Lynne,

Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

William Leon10
MAY 2024
We really enjoyed our time in Seville, the apartment was perfect, location, cleanliness and communication even better. For sure I will recommend the Marmoles Palace apartment and we’ll come back. Victor our host was very helpful.
Respuesta del Departamento de Calidad

Dear Willian,

We are very pleased to hear that you enjoyed your stay and that the flat met all your expectations. We are honoured to receive such positive comments about the location, cleanliness and communication and we sincerely appreciate your recommendation.

We are especially grateful for your mention of our staff, as we continually strive to provide the best customer service and ensure your complete satisfaction.

We look forward to welcoming you again in the future.

Quality Department

Shweta Gupta8
MAY 2024
The location is nice. Although the interior is a little dated. Also it is not very clear from the pictures but there are two flight of stairs which is not safe if you are travelling with kids.
Respuesta del Departamento de Calidad

Dear Shweta,

Thank you for taking the time to leave your feedback. We´re glad to hear that you found the location nice. However, we regret any inconvenience experienced during your stay. Regarding your comments about the presence of stairs, we´d like to clarify that as specified on our website, the apartment is a duplex with stairs to access the second floor. Our commitment is to provide transparent information, and all this information, along with photos, is available on our website to help guests make informed decisions. On the other hand, we apologize if the decor did not meet your expectations. While we strive to offer a modern decor while preserving the essence of Seville´s historic buildings, we understand that preferences can vary. Nevertheless, we will review and improve anything that is deemed necessary.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

Gilian Handelman10
MAY 2024
This pristine, centrally-located apartment in Sevilla is one of the most stunning places I have had the pleasure to stay. it is located inside of a grand building with an exquisite courtyard and mini beautiful adorned with art and furniture. Inside the apartment is elegant and immaculate. The beds and linens were superb. I cannot recommend this place more highly.
Respuesta del Departamento de Calidad

Dear Gilian,

Thank you so much for your wonderful review. We are thrilled to hear that you found the apartment stunning and enjoyed its central location in Sevilla. It is gratifying to know that you appreciated the elegance and cleanliness of the space, as well as the comfort of the beds and linens. Your high recommendation means a lot to us. We look forward to welcoming you back for another exceptional stay.

Jane Calkins10
ABR 2024
This apartment was beautiful! Better than the pictures. The description said “cozy” which often means small, but it was cozy and also grand with attention to detail, large bedrooms, bathrooms, and living spaces. I would have loved to spend more time there enjoying the outdoor space, checking out the vast library, and relaxing. The only thing to be aware of, is that there are two sets of stairs to get to the bedrooms.( I did know it was one from the photos). Not a big deal for us and worth the climb.
Respuesta del Departamento de Calidad

Dear Jane,

We extend our sincere gratitude for your glowing review. It brings us immense joy to learn that our apartment surpassed your expectations, offering meticulous attention to detail and expansive living areas. We´re pleased that you found the ambiance to strike a harmonious balance between cozy comfort and grandeur, and that you were able to enjoy the various amenities, including the outdoor space.

In regard to the staircase access to the bedrooms, we wish to emphasize that comprehensive information about this feature is readily available on our website. As part of our steadfast commitment to transparency and clarity, we endeavor to ensure that all pertinent details are easily accessible to aid in informed decision-making and to mitigate any potential misunderstandings.

Your understanding in this matter is greatly appreciated, and we would be honored to welcome you back for an even better stay.

Líadan Donnelly10
ABR 2024
What a beautiful place to stay in on our first trip to Sevilla! The location is perfect, right by the cathedral and the beautiful old town. The traditional interior courtyard and roof terrace were so lovely to experience. We have two young kids and it was a great set up for us. There are a lot of steps from the living room/ kitchen level to the bedrooms, and the bathrooms are both on the bedroom level, so you definitely get your workout in! The kitchen was good for cooking simple meals. The team that handles the listing was very responsive and helpful with recommendations and reservations during our stay. We highly recommend this apartment for your visit to Sevilla!
Respuesta del Departamento de Calidad

Dear Líadan,

Thank you for sharing your experience. We´re thrilled to hear that you enjoyed your stay at our beautiful apartment in Sevilla. The central location near the cathedral and the old town does offer a truly authentic experience. We´re delighted that you appreciated the traditional interior courtyard and roof terrace, and that the setup worked well for your family. It´s wonderful to know that our team was responsive and helpful throughout your stay. We appreciate your recommendation and hope to welcome you back in the future.

Javier Sánchez Martín10
ABR 2024
El alojamiento era una maravilla, tal y como se ve en las fotos. y no puede estar en una mejor zona. Nos recibieron muy amablemente para enseñarnos la casa, habiendo estado en constante comunicación con nosotros antes para que pudiésemos llegar a la casa sin ningún problema. Muy recomendable.
Respuesta del Departamento de Calidad

Estimado Javier:

Le agradecemos por compartir su experiencia positiva en su reseña. Nos complace haber contribuido a que su estancia fuera agradable. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir siendo su elección de alojamiento en el futuro.

Freda Anderson10
ABR 2024
Fantastic abode, very convenient for all the main attractions in Sevilles old town on a Quite street. Checkin was very easy, we arrived early and they met us there to let us in. I would stay there again!
Respuesta del Departamento de Calidad

Dear Freda,

We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Yvonne Kwong10
ABR 2024
We had a wonderful stay. The place is very quiet even though it is centrally located in a busy area. Will definitely stay there again.
Respuesta del Departamento de Calidad

Dear Yvonne,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Marion Lopez10
MAR 2024
Très bon séjour!! L’emplacement est idéal! Je recommande
Respuesta del Departamento de Calidad

Dear Marion,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Eve Mcclure10
MAR 2024
I would highly recommend this stay. Clean, swank and perfectly located.
Respuesta del Departamento de Calidad

Dear Eve,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay and our location. Your remarks inspire us to continue delivering outstanding service.

Dorothea Brümmendorf10
FEB 2024
Wunderschöne Wohnung in einem alten Palacio mit idyllischem Innenhof und zwei herrlichen Terrassen. Die Dachterrasse hat einen fantastischen Blick auf die Kathedrale und Giralda.
Respuesta del Departamento de Calidad

Dear Dorothea,

Thank you very much for your kind words. We´re delighted to hear that you enjoyed our beautiful apartment located in an old palace, featuring an idyllic courtyard and two wonderful terraces. It´s fantastic that you appreciated the fantastic view of the Cathedral and Giralda from the rooftop terrace. We hope to have the pleasure of welcoming you again in the future. Thank you for choosing to stay with us.

Jimmy McDonogh10
ENE 2024
We really had a great time. I would happily recommend this place to anyone!
Respuesta del Departamento de Calidad

Dear Jimmy,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Michelle Levin10
ENE 2024
Fantastic apartment, even better than the photos. Central location, the apartment has a real wow factor and the team were extremely responsive and helpful.
Respuesta del Departamento de Calidad

Dear Michelle,

Thank you very much for your fantastic review. We´re thrilled to hear that our apartment exceeded your expectations and that you found it even better than the photos. It´s wonderful to know that you enjoyed its central location. We´re also delighted that our team was able to provide you with responsive and helpful assistance throughout your stay. Your feedback means a lot to us, and we look forward to the opportunity to welcome you back again in the future.

Darren Godfrey10
ENE 2024
Fantastic location, the apartment is situated within a luxurious palace complex. We felt at home right away, Esther and her team were very attentive and catered for all of our needs, which was especially useful as we were taking our baby son on his first holiday. Everything was clean and of the highest quality. Would definitely recommend a stay and wouldn’t hesitate to book again.
Respuesta del Departamento de Calidad

Dear Darren,

Thank you for your wonderful review. We´re delighted to hear that you enjoyed the fantastic location within the luxurious palace complex and felt at home right away. It was our pleasure to attend to your needs, especially with a baby in tow for his first holiday. Your appreciation for the cleanliness and high-quality amenities warms our hearts. We appreciate your recommendation and would be honored to host you again without hesitation.

Francisca andrea Gutiérrez marticorena10
DIC 2023
Great place in a beautiful palacio in a great location with lovely terrace overlooking the cathedral.
Respuesta del Departamento de Calidad

Dear Francis,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department

Maite Fornés Ferrando10
NOV 2023
ha sido genial la estancia ubicación.
Respuesta del Departamento de Calidad

Estimada Maite,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle.
Saludos cordiales,
Departamento de Calidad

Peter Clinton10
NOV 2023
Many thanks for the apartment.. The apartment and everything isexcellent. Very recomendable. With all the equipment and comfort. It was fantastic. Thank you.
Respuesta del Departamento de Calidad

Dear Peter,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Julien Gouy-Pailler10
NOV 2023
Appartement de bon standing, idéalement situé pour découvrir la ville de Séville et se restaurer facilement. Nous avons passé un excellent séjour.
Respuesta del Departamento de Calidad

Dear Julien, We sincerely appreciate you taking the time to share your experience. We are delighted to learn that our apartment contributed to making your stay excellent.
It brings us joy to know that your stay met your expectations. We hope to have the privilege of welcoming you again on your future visits to Seville.

Quality Department

Laura Hersée10
NOV 2023
Just perfect!
Respuesta del Departamento de Calidad

Dear Laura, Your satisfaction is of utmost importance to us, and we are thrilled to have met your expectations. Should you have any further requests or if there is anything more we can assist you with, please do not hesitate to let us know. We look forward to the pleasure of serving you again in the future.

Quality Department

Konstantin Papageorgiou10
OCT 2023
Das Haus hat ist sehr zentral gelegen und ein guter Ausgangspunkt für Entdeckungstouren in der Stadt. Sie befindet sich in der Nähe von Restaurants, Geschäften und Sehenswürdigkeiten. Die Wohnung ist ehr stilvoll und elegant eingerichtet. Die Terrasse ist grosszügig und man blickt in den wunderschönen Innenhof. Das ganze Haus ist kunstvoll und detailreich verziert. Alles war sehr sauber. Wir hatten einen sehr angenehmen Aufenthalt. Der Check-in war gut organisiert und wir wurden persönlich empfangen.
Respuesta del Departamento de Calidad

Dear Konstantin, Thank you for your positive feedback. We are pleased to hear that the apartment is centrally located. We appreciate your recognition of the stylish and elegant furnishings in the apartment, as well as the spacious terrace. We are glad to know that the check-in was well-organized, and you received a personal welcome. We look forward to welcoming you again on your future stays.

Quality Department

Fionnuala Feighan10
OCT 2023
Stunning apartment in the perfect location. Very Grand and beautifully decorated. Peaceful just the sound of the bells.
Respuesta del Departamento de Calidad

Dear Fionnaula, Thank you for your wonderful feedback. We´re delighted to hear that you found our apartment stunning, perfectly located, and grandly decorated. It´s gratifying to know that your experience was peaceful. We appreciate your positive comments and hope to welcome you back in the future.

Quality Department

Alvaro Zas10
SEP 2023
Un apartamento cómodo y elegante donde nos recibieron muy bien. Ubicado en un lugar precioso y a un paso de restaurantes y de lugares de interés en Sevilla. Nos sentimos muy bien durante nuestra estadía.
Respuesta del Departamento de Calidad

Estimado Álvaro,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,

Departamento de Calidad

Julien Duvaux10
SEP 2023
Très bel appartement dans un superbe palace typique (ancienne demeure disposée autour d´un patio qui dessert chaque appartement). Voici les atouts et les inconvénients mais globalement c´est un très bel appartement avec un top emplacement et de belles prestations. Les atouts : literie confortable - très calme - vue sur la cathédrale - très belle terrasse commune sur le toit avec point d´eau et électricité - ascenseur commun pour accéder aux étages - palais superbement entretenu - appartement bien équipé Les inconvénients : température de l´eau de la douche non constante par moments - les deux chambres ont des volumes très différents il est donc difficile que la température de la climatisation (gainable) convienne à tous.
Respuesta del Departamento de Calidad

Dear Julien,
We would like to express our sincere gratitude for taking the time to share your feedback regarding your recent stay in our beautiful apartment. Your insights are invaluable to us as they help us continually enhance our guests´ experiences.

We are delighted to hear that you found our apartment to be very beautiful and appreciated its prime location and excellent amenities. Your positive feedback regarding the comfortable bedding, tranquility, cathedral view, and the stunning communal rooftop terrace with water and electricity facilities is greatly appreciated. We take pride in maintaining our palace to the highest standards and are pleased that you found it superbly maintained. Furthermore, it´s wonderful to know that you found the apartment well-equipped to meet your needs.

Regarding the drawbacks you mentioned, we apologize for any inconvenience you experienced. We have taken note of the fluctuating water temperature in the shower, and our maintenance team will investigate this issue to ensure it is resolved promptly. Additionally, we understand that the difference in room sizes can pose challenges for maintaining a consistent temperature with the ducted air conditioning system, and we appreciate your understanding in this matter.

Your feedback is essential in our commitment to providing exceptional experiences to our guests, and we will certainly use your comments to make necessary improvements.

Once again, thank you for choosing our appartment for your stay, and we hope to have the opportunity to welcome you back in the future. We are dedicated to ensuring your next visit is even more enjoyable.

Warm regards,

Quality Department

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Dúplex Palacio Mármoles IV

de a