Se trata de un apartamento de diseño, situado en la planta baja de un pequeño y bonito edificio, con tan sólo un apartamento por planta, y ubicado en pleno corazón del centro de Sevilla.
El apartamento dispone de dos dormitorios, ambos con camas de matrimonio de 1,50 x 2,00 metros, dos baños con ducha, una moderna cocina perfectamente equipada con todo lo necesario, magnífico y amplio salón con sofá-cama doble de 1,40 x 2,00, y un precioso patio privado amueblado y decorado con mobiliario de jardín para poder disfrutar del exterior.
Ver en el mapa
El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:
• Servicio de restauración cuya carta puede consultar aquí
• Este establecimiento cuenta con un servicio propio de guarda y custodia de equipajes de lunes a viernes (excepto festivos), para clientes premium, con recogida por nuestro personal en el propio apartamento. Las tarifas son de 5€ por bulto. Sábados, Domingos o Festivos, pueden usar el servicio de otras empresas en locales habilitados para ello, a unos 5€ por maleta apróx.
• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.
*Posibilidad de limpieza periódica diaria aparte. Consultar precio.
Meraviglioso, esattamente come si vede nelle foto, anzi...meglio dal vivo!!!
Lo q deberían tener en cuenta sus dueños es la cantidad d insectos q tiene, supongo q debido al calor, pero durante mi estancia d 7 días maté 3 insectos enormes , me dió mucho asco y miedo. Deberían tomar medidas con ésto
Respuesta del Departamento de Calidad
Estimada Diana:
Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que encontró el apartamento cómodo y bien equipado, cumpliendo con sus expectativas.
Lamentamos profundamente las molestias causadas por la presencia de insectos durante su estancia. Nos gustaría subrayar que nuestra empresa lleva a cabo un control regular de plagas para prevenir la aparición de insectos no deseados. Sin embargo, como usted menciona, factores externos como las condiciones meteorológicas, en particular el calor excesivo, pueden ocasionalmente provocar la aparición de estos insectos. Le pedimos disculpas una vez más por cualquier inconveniente que esto haya causado, y le aseguramos que revisaremos detenidamente lo que nos menciona para evitar situaciones similares en el futuro.
Apreciamos sinceramente su feedback, ya que nos ayuda a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una estancia completamente satisfactoria.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Dear Hanna Z.,
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.
The situation you described does not reflect the high standards of quality to which we are committed. We maintain rigorous cleanliness protocols to ensure our guests have a comfortable experience. Had we been informed of these issues during your stay, we would have promptly addressed and resolved them to guarantee your complete satisfaction.
We appreciate your comments and will take immediate steps to prevent such occurrences in the future. Thank you for bringing this to our attention.
Quality Department.
O apartamento tem uma localização fantastic, quite central, com comércio de proximidade. It was um lodgmento super confortável, muy bem equipped e com um terraço, ideal para fazer refeições em família.
Respuesta del Departamento de Calidad
Dear Mafalda,
Thank you for your kind words. We are delighted to hear that you and your family enjoyed your stay and found the apartment to be comfortable and well-equipped. It’s wonderful to know that the central location and nearby amenities added to your experience, and that the terrace provided an ideal setting for family meals. We hope to welcome you back again soon for another enjoyable stay.
Quality Department.
Appartamento accogliente situato nel centro storico, anche se non centralissimo. Ho apprezzato molto trovare acqua fresca nel frigo, le capsule del caffè, una piccola dotazione di sale, olio e aceto. I letti erano comodi ed ho apprezzato l´assistenza anche se soltanto tramite whatsapp.
Purtroppo abbiamo avuto un problema di blatte in casa. Ne abbiamo trovate una nel patio ed il giorno successivo due in casa. Ho riferito il problema e mi hanno cambiato appartamento al piano superiore. Ma la sera stessa anche nell´altro appartamento abbiamo avuto la visita di un paio di questi insetti. Ho vissuto con disagio questa vacanza e suggerisco vivamente un intervento di deblattizzazione. È vero che c´era tanto caldo ma non è normale che una casa debba essere infestata dagli insetti.
Respuesta del Departamento de Calidad
Dear Vincenza,
Thank you for your detailed feedback and for highlighting the positive aspects of your stay, such as the welcoming atmosphere of the apartment, its central location, and the thoughtful amenities we provided, including fresh water, coffee capsules, and basic condiments. We are also glad to hear that you found the beds comfortable and appreciated the assistance provided through WhatsApp.
However, we sincerely regret the inconvenience caused by the presence of insects during your stay. We would like to emphasize that our company conducts regular pest control measures to prevent the occurrence of unwanted insects in our properties. Despite our best efforts, external factors such as extreme weather conditions, particularly excessive heat, can occasionally lead to the appearance of insects. We fully understand how this situation may have impacted your experience, and we apologize for any discomfort it caused.
Please be assured that we have taken your comments very seriously. We will review this situation thoroughly to ensure that appropriate actions are taken to prevent a recurrence in the future. Your comfort and satisfaction are of utmost importance to us, and we are committed to maintaining a high standard of cleanliness and comfort in all our properties.
Once again, we apologize for the inconvenience and appreciate your understanding. We hope that despite this issue, we may have the opportunity to welcome you back in the future and provide you with a flawless experience.
Quality Department.
E uma casa bem dividida , com uma área externa equipada , e poucos minutos a pé do centro , os ar condicionado eram muito bons , a cozinha com todos utensílios necessário pra nossa estadia .
A rua não entra carro , fica muito longe pra levar malas , o anúncio diz ter cadeira alta de bebé mas tive que ainda solicitar e só chegou ao fim do dia , não tinha vassoura na casa e tbem não atenderam a nossa solicitação , a cama é bem desconfortável e tinha inseto na casa, deixou muita coisa a desejar apesar da casa ter um ótimo potencial .
Respuesta del Departamento de Calidad
Dear Thiago,
Thank you for taking the time to provide your feedback. We are pleased to hear that you found the house well-organized, with a well-equipped outdoor area, and conveniently located within walking distance of the city center. We are also glad that the air conditioning and kitchen amenities met your needs.
We apologize for the inconvenience caused by the restricted car access in our central location. As we are situated in the heart of the city, some areas are designated as pedestrian zones to help preserve the environment. We regret any inconvenience in this regard.
Regarding the high chair and cleaning supplies, we regret that there was a delay in fulfilling your request for the high chair and that the absence of a broom was inconvenient. We strive to respond promptly to all guest requests and will review our procedures to ensure better service in the future.
We also apologize for the issues related to the presence of insects. Please be assured that we conduct regular pest control to minimize such occurrences. However, external factors like extreme weather can sometimes lead to the appearance of insects. We are addressing this concern and will take measures to prevent any recurrence.
Thank you for your comments, which help us improve our services. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Liviu,
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.
Regarding the insects, we conduct regular pest control, but external factors like extreme heat can sometimes lead to their appearance. We apologize and are reviewing this matter to prevent it from happening again. As for parking, being located in the historic center of Seville means parking can be more limited. However, our customer service team is always available to assist with the nearest parking options to suit our guests´ needs.
We also regret the maintenance issue, we apologize for the confusion and any discomfort caused by the early visit of the technician. We regret that you were not notified in advance, and we will ensure better communication in the future to avoid similar incidents.
We apologize once again for the mentioned inconveniences and hope that in the future, you will give us another opportunity to demonstrate our commitment to providing quality service and ensuring customer satisfaction.
Quality Department
Respuesta del Departamento de Calidad
Dr Mehvish,
Thank you for your wonderful feedback. We´re delighted that you enjoyed our perfect location close to the center and that our customer service exceeded your expectations. It´s great to hear that our partnership with a leisure booking company added value to your experience. We look forward to welcoming you back on your next visit.
Quality Department.
Estaba un poco sucio y tenía algún insecto
Respuesta del Departamento de Calidad
Estimado Manuel:
Gracias por compartir sus comentarios con nosotros. Nos alegra saber que encontró la ubicación de su agrado. Sin embargo, lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia. Le aseguramos que, uno de nuestros principales objetivos es mantener altos estándares de limpieza para todos nuestros huéspedes, y nos entristece que, en este caso, no haya sido así, por lo que le pedimos disculpas al respecto.
Por otro lado, lamentamos las molestias ocasionadas por la presencia de algún insecto puntual. Nos gustaría subrayar que nuestra empresa lleva a cabo un control regular de plagas para evitar la presencia de insectos no deseados durante la estancia de nuestros huéspedes. Sin embargo, factores externos, como las condiciones meteorológicas, especialmente el calor excesivo, pueden provocar ocasionalmente la aparición de insectos.
Le pedimos disculpas una vez más y le aseguramos que hemos tomado nota de sus comentarios para revisar esta situación y asegurarnos de que no se repita en el futuro. Valoramos mucho sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios.
Esperamos tener la oportunidad de darle la bienvenida nuevamente y proporcionarle una experiencia mejorada.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Juan:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Respuesta del Departamento de Calidad
Estimado Diego:
Agradecemos sinceramente su detallada reseña. Nos complace saber que disfrutó de su estancia en nuestro apartamento, situado en una excelente zona de la ciudad. Lamentamos sus comentarios sobre la dificultad para estacionar en la zona. Nos gustaría resaltar que, dada nuestra céntrica ubicación y la predominancia de calles peatonales, puede resultar que en ocasiones sea un tanto complicado encontrar aparcamiento. Sin embargo, queremos asegurarle que nuestro equipo de atención al cliente está siempre disponible para brindarle asistencia y recomendarle las zonas más cercanas donde puede estacionar su vehículo con comodidad. Nos alegra que, a pesar de este pequeño inconveniente, haya disfrutado de su estancia y esperamos tener el placer de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Edgar,
Thank you for your kind words. We´re pleased to hear that the place met your expectations and looked just like the photos. It´s great to know that you found the location convenient, nestled in a peaceful neighborhood yet close to restaurants and grocery stores. We strive to maintain good communication and ensure our guests have a pleasant stay. If you ever find yourself back in the area, we´d love to host you again.
Die Haupttüre war nicht schliessbar, was unangenehm war, v.a. weil die Wohnung (schliessbar) im Erdgeschoss war. Eine Zimmertür konnte nur von einer Seite geöffnet werden Die Betten waren durchgelegen. Wir hatten von den Fotos her nicht erwartet, dass die Wohnung im Erdgeschoss ist. Sie war entsprechend eher dunkel und etwas feucht.
Respuesta del Departamento de Calidad
Dear Bigna,
We sincerely thank you for your feedback, and we deeply regret the inconveniences you encountered during your stay in our apartment. We continuously strive to provide our guests with a comfortable and enjoyable experience, and it is disheartening to hear that we fell short of your expectations on this occasion.
We would have greatly appreciated being informed of these issues during your stay, as we would have promptly intervened to address all the shortcomings you mentioned and ensure your comfort throughout your time with us. Our customer service team is always available to address any concerns or requests our guests may have. We assure you that we have taken note of the inconveniences you mentioned in order to provide a prompt resolution to them.
Regarding the location of the apartment and the photographs, we understand the importance of clear and transparent communication with our customers. It is true that we offer several apartments in the same building, and our photographs provide a general representation of the features available in all apartments to allow the customer to choose the apartment that best suits their needs, once selected, a confirmation email is sent to ensure that the chosen apartment is the desired one. We regret any misunderstanding in this regard.
We greatly value your feedback as it provides us with an opportunity to improve and deliver better service in the future. We sincerely hope you will give us another opportunity to demonstrate the quality and commitment that characterize our establishment. We would love to welcome you back and ensure that you have a better stay.
Quality Department.
The location of the apartment was great and the dimensions of the apartment too. Overall, the apartment matched the photos on the booking. It had the necessary utensils for a short stay.
The smell of pipes that the apartment had. It needs to be more airy and there are some improvements that should be taken into account: The refrigerator made an abnormal noise and thawed, there was still no water coming out of it. Only one spout sign works. The room door handle by the yard needs fixing, the plates are very big and do not fit in the washing machine.
Respuesta del Departamento de Calidad
Dear Celia,
Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that you found the location and dimensions of the apartment to your satisfaction, and that it matched the photos on the booking platform. We´re also glad to know that the apartment provided all the necessary utensils for your short stay.
We apologize for any inconvenience caused by the smell in the apartment. It´s important to note that the presence of odors can often be influenced by factors such as the weather. However, we take your feedback seriously and will explore ways to address this issue and make necessary improvements to ensure a more comfortable and pleasant environment for our guests.
Additionally, we appreciate you bringing the issues with the refrigerator, the room door handle, and the washing machine to our attention. Our maintenance team will promptly address these concerns to ensure everything is in proper working order for our future guests.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
Quality Department.
A little cold
Respuesta del Departamento de Calidad
Dear Ole,
Thank you for sharing your feedback. We´re glad to hear that you found our location suitable. We apologize if you felt a bit cold during your stay. We´ll certainly take note of this and see if there are any adjustments we can make to ensure our guests´ comfort, especially in terms of temperature control. Your comfort is important to us, and we appreciate your input as it helps us improve. If you choose to stay with us again in the future, we´ll do our best to ensure a more comfortable experience.
Quality Department.
La ubicación, la modernidad, el patio....
Los colchones. Blandos como nube de azúcar, que aunque suene muy dulce y placentero, no lo es.
Respuesta del Departamento de Calidad
Estimada Almudena,
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos alegra saber que disfrutó de la ubicación, la modernidad y el patio del apartamento.
Sin embargo, lamentamos mucho escuchar que los colchones no cumplieron con sus expectativas y que los encontró demasiado blandos. Entendemos que la comodidad del descanso es de suma importancia y que cada huésped tiene preferencias individuales en cuanto a la firmeza del colchón.Revisaremos de inmediato si es acorde a nuestros altos estandares de calidad.
Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para brindarle una experiencia más satisfactoria.
Atentamente,
Departamento de Calidad
El estado de los colchones. Demasiado blandos y deformados.
Respuesta del Departamento de Calidad
Estimado Jose Francisco:
Agradecemos que haya compartido su experiencia con nosotros. Nos complace saber que apreció la ubicación del apartamento y que encontró que estaba bien equipado, moderno y limpio. Lamentamos cualquier incomodidad experimentada con los colchones. Entendemos que el concepto de comodidad puede variar de una persona a otra, y lamentamos que los colchones no cumplieran con sus expectativas. Su opinión es muy valiosa para nosotros, y la tendremos en cuenta para futuras mejoras.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una estancia más satisfactoria.
Departamento de Calidad.
Nada
Respuesta del Departamento de Calidad
Estimado Luis,
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Saludos cordiales,
Departamento de Calidad
A couple of minor house maintenance issues with internal doors but reported and will hopefully be resolved for next guests. Very noisy upstairs guests kept us awake on Sunday night with their partying.
Respuesta del Departamento de Calidad
Dear Dorothy,
Thank you for sharing your experience with us. We´re pleased to hear that you had a nice stay with us. It´s great that the supplies we provided added to your convenience.
We apologize for any inconvenience caused. We appreciate your report of minor house maintenance, and we assure you that we are actively addressing these matters to enhance the experience for our future guests. Regarding noise, despite not having 100% control of the noise that neighbors may generate,
we would have liked to have this information at the time of the incident to address it in the best possible way and ensure your proper rest, however, we will review how to improve the soundproofing of our accommodations to avoid similar situations in the future.
Once more, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future.
Quality Department.
Ubicación dentro del Casco histórico y con restaurantes cercanos y supermercado a 4 min. andando. Panadería al lado.Farmacia a 2 min. andando. Parking junto al Corte Inglés y a 5 minutos andando. Espacioso, cómodo, todos los servicios. Para descansar plácidamente después de un día de caminar todo Sevilla.
Me gustó todo. Especialmente qué es para familias.
Respuesta del Departamento de Calidad
Dear Maria Eugenia,
We deeply appreciate your compliments regarding our flat. We are very pleased to hear that you enjoyed your stay. We look forward to the opportunity to welcome you back in the near future to provide you with an even more exceptional experience.
Yours sincerely,
Quality Department
Un peu loin du centre avec des enfants petits
Bruit des voisins au dessus
Respuesta del Departamento de Calidad
Dear lilou,
We appreciate your positive feedback about your stay and are pleased to hear that you found our apartment large and very comfortable. Our goal is to provide a warm welcome to all our guests.
Regarding the noise from neighbors above, we regret any disturbances you experienced. While this is sometimes beyond our control, we would have appreciated the opportunity to address this issue had we been informed during your stay. Your comfort and satisfaction are important to us, and we hope you still enjoyed your time in Seville. Thank you for choosing our apartment.
Kind regards,
Quality Department
Foto´s zien in niet zoals het in werkelijkheid eruit ziet. Er was bij ons geen sprake van een dakterras. Ook is alles veel kleiner. En er zijn geen lockers aanwezig deze kan je voor je bagage huren en bijbetalen in de stad op verschillende locaties.
Respuesta del Departamento de Calidad
Dear Evelien,
We appreciate your feedback on your recent stay, we are happy to know that you found the location convenient.
Regarding the information about the apartment, Booking.com groups photos of all apartments that we have in the same area, allowing guests to select the one that best suits their preferences based on the provided characteristics. To ensure you have chosen the apartment that aligns with your expectations, we send a confirmation of your reservation. This way, you can be confident that you have booked the one you truly desire.
In regard to luggage storage, as a chain of apartments without a fixed reception, we are unable to offer this service because we need to prepare the apartment for the next guest. However, our customer service team is always happy to assist our guests by recommending nearby and convenient luggage storage options to make your arrival and departure as smooth as possible.
Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.
Sincerely,
Quality Department
Nous l´imaginions plus proche du centre, que la terrasse soit en rooftop. Les photos ne ressemblaient pas trop à ce que nous avions vu sur le site.
Respuesta del Departamento de Calidad
Dear Frederique,
Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you found our accommodation spacious with the convenience of two bathrooms and a terrace, and that you enjoyed the availability of coffee and the comfort of our bedding.
We appreciate your feedback regarding the location and the terrace. We understand that the proximity to the city center and the terrace setup may not have met your initial expectations. We strive to provide accurate and detailed information on our website to help our guests make informed choices. We apologize for any discrepancy you may have experienced.
Your feedback is valuable. we will certainly look into updating our website to provide more accurate representations of our property to ensure that future guests have a better understanding of what to expect.
It will be a pleasure to serve you in the future and to offer you an even better stay. Thank you for choosing us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Małgorzata,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Charlotte,
Thank you for sharing your feedback on your recent stay at Silvia´s place. We´re pleased to hear that the apartment´s central location in Sevilla and its coziness were to your liking. It´s great to know that the apartment had everything you needed, and the two bathrooms were a real plus for your group.
We appreciate your feedback about the sofa bed, and we want to emphasize that this is an unusual occurrence. We will certainly look into the matter and assess whether it´s necessary to make any changes in the future. Nevertheless, we are delighted to hear your high recommendation for the place.
Your satisfaction is important to us, and we hope you had an enjoyable stay. If you have any further comments or questions, please don´t hesitate to let us know.
Warm regards,
Quality Department
Nada que decir
Respuesta del Departamento de Calidad
Estimada Eliana,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Location is very good
Respuesta del Departamento de Calidad
Dear Nuno,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Pedro,
We sincerely apologize for the inconveniences you experienced during your stay. In Sevilla, especially during the summer, dealing with cockroach issues is common due to the warm climate. To address this problem, we regularly carry out fumigations following strict guidelines.
Regarding parking, we understand that the central location of the apartment can pose challenges in this regard. The lack of free parking in the historic center of Sevilla is a common difficulty, and we provide information on nearby parking options, such as the possibility of using a private parking. We apologize for any inconvenience this may have caused.
Regarding the refrigerator and stove, we will review the condition of the appliances and take steps to ensure they function correctly.We would have liked for you to have informed us so that we could have provided a solution as quickly as possible during your stay. We appreciate your feedback and hope you enjoyed other aspects of your stay in Sevilla. If you have any further concerns or comments, please do not hesitate to contact us. Your satisfaction is important to us.
Kind regards,
Quality Department
Falta cuidado na apresentação do apartamento e a limpeza do mesmo tem que ser melhorada, assim como a existência de baratas ( devido ao calor certamente mas tem que existir o cuidado de aplicar o produto para as mesmas). É necessário fazer pequenas reparações no apartamento que poderiam valorizar o mesmo. Existe máquina de café e houve o cuidado de deixarem as respectivas cápsulas, no entanto não existem chávenas.
Respuesta del Departamento de Calidad
Dear Renata,
Thank you for sharing your feedback with us.
We appreciate your insights regarding the presentation and cleanliness of the apartment. We take these matters seriously and apologize if you felt there was a lack of care, we also value your suggestion to undertake a thorough apartment inspection to identify and address any minor repairs that might have been overlooked. Our aim is to ensure that the apartment is in top-notch condition for our guests comfort.
Regarding the insects, we are really sorry, it is unusual to see them in our flats, but it is true that there has been an outbreak in the city and therefore, we have already done a very detailed fumigation and treatment and we have not seen any for some time. We are sorry for the occasional inconvenience.
Regarding the coffee machine and capsules, we´re glad you found those amenities thoughtful. However, we apologize for the oversight in not providing cups.
We would have liked to be aware of these issues during your stay in order to provide you with a prompt and suitable response. Nevertheless, we are taking note of them to improve our services and offer a better experience to our future guests.
Thank you for your understanding and for providing valuable suggestions for improvement. We hope that if you choose to stay with us again, you'll notice positive changes.
Best regards,
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Manuella,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards.
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Gair,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sandra,
Thank you for your feedback. We appreciate your kind words about the apartment´s location and decoration. We apologize for any inconveniences you experienced, as soon as we noticed the situation we tried to solved it, we are really sorry we could not help you in time to improve your staying. We hope you still enjoyed your stay in Seville and we would love to host you again in the future if you decide to trust us again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Lesly,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Joris,
We appreciate your kind words about our beautiful apartment and its convenient amenities. If you choose us again we can asure you a better experience with our apartment.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Die Lage der Unterkunft war sehr gut. In nur wenigen Gehminuten war man im Zentrum der wunderschönen Altstadt. Das Master-Bedroom mit eigenem großen Bad war schön geräumig und komfortabel . Die Küche mit Ess- und Wohnbereich waren gemütlich und modern gestaltet. Das 2. Badezimmer war sehr klein.
Die Bilder der Wohnung bei Booking.com waren doch sehr vorteilhaft fotografiert. Unsere Wohnung mit 2 Schlafzimmern war im EG. Ein Schlafzimmer lag direkt zur Straße und man konnte bei geöffneten Vorhängen beim Vorbeigehen direkt von außen auf das Bett sehen. Der Außenbereich war nicht sonderlich gemütlich. Die Auflagen der Sitzlounge müssten mal dringend gereinigt werden.
Respuesta del Departamento de Calidad
Dear Tanja,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed our property´s location and found the main bedroom, kitchen and living areas to your liking. However, we sincerely apologize for any inconveniences you encountered regarding privacy and the outdoor space. Your feedback is crucial for our improvement. We will pay extra attention to your comments about cleanliness and presentation. Thank you once again for your constructive review.
Jose L.H. Campos
Quality Department Manager
The apartment is on the ground floor. There are 2 rooms and 2 toilets/ shower rooms (one of which is an ensuite). The air conditioning units are in good working condition which was great as the weather was hot. There is a dishwasher and a washing machine but we didn’t use these. We enjoy walking to explore the city so for us, the apartment is in a good location.
Nothing. Even though the door handle in the shower room by the kitchen was broken, it didn’t cause us any problems. We were told this will be sorted out by their maintenance team.
Respuesta del Departamento de Calidad
Dear Jessica,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear guest,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Isidro:
Le damos las gracias por compartir su opinión sobre su estancia en apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Roberta,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We would have liked to know about your concerns during your stay in order to assist you. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
me gusto yanto su ubicación como sus instalaciones y que todo estuviera en la misma plnta
Respuesta del Departamento de Calidad
Estimada Leticia:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Estimado Javier:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Todo estupendo
Respuesta del Departamento de Calidad
Estimado Fermín:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Que no tuvieran parking propio
Respuesta del Departamento de Calidad
Estimada Berta:
Gracias por compartir con nosotros sus experiencias durante su estancia. Esperamos nos dé la oportunidad de recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Virginie,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Great two beds and two baths for a family with baby and grandparents. The unit had everything we need and more. Hosts were super friendly in dropping off the keys and kettle
Not enough toilet paper for 5nights stay and hot water only allowed one person to shower at a time.
Respuesta del Departamento de Calidad
Dear Angela,
We thank you for choosing us for your holiday and for sharing your insights. We very much look forward to having the opportunity to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
(+) La propreté, la gentillesse et disponibilité du personnel, les équipements de l´appartement, sa situation géographique au top
(- L´éclairage naturel des chambres
We met the host at our arrival and she handed us the keys. Everything went smoothly. The beds were very good and the terrace was very cosy.
Unfortunately, when we travelled to Spain in September 2022, the country was facing a cockroach plague due to a wet spring and very hot summer. Despite the cleanliness of our room, we saw one crawling around. After notifying Genteel Home Appartments, they immediately came with a solution. They cleaned the entire appartment and relocated us to a new appartment. Communication went very smoothly and we are really greatfull for all the effort they put in to making our stay as comfortabel as possible.
Respuesta del Departamento de Calidad
Thank you very much for choosing our apartment for your stay, and for sharing your personal experience.
We appreciate your positive comments about the service your received during the stay. We always do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. Thank you for appreciating our efforts.
We look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimada Amparo, nos gustaría agradecerle sus comentarios elogiando su reciente estancia con nosotros. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos su próxima visita.
Aija T.
Quality Department
L’emplacement, l’appartement est à proximité d’une galerie, des monuments, de la station de gare, des rue piétonnes… très simple d’accès La Clim dans toutes les pièces pratique en août !
La porte d’entrée du hall principal en fer au Rez de chaussée épouvantable Wifi défaillante pendant notre séjour mais nous avions été dépannés La literie peu confortable La salon de jardin en rdc joli en photo mais pas agréable (entre 3 murs d’une hauteur de 3 à 4 étage) et ses balcons donnant juste au dessus avec parfois des fumeurs ! Les peintures sont à refaire Seulement une savonnette dans les salles de bain, trousse de toilette complète à prevoir Couette pas très propre tachée…
Respuesta del Departamento de Calidad
Dear Sandra, thank you very much for your kind feedback. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
appartement un peu sombre, du fait du rez de chaussée. mais nous avons fait ce choix pour pouvoir profiter du patio. attention le patio est particulièrement sonore…. on a fait attention à ne pas faire trop de bruit, pour les autres appartements du dessus. (c’était un choix stratégique 😅) on préférait ne pas subir l’éventuel bruit de locataires peu attentionnés aux voisins.
Respuesta del Departamento de Calidad
Dear Dorothée, thank you very much for staying with us and taking the time to share your personas experience in our apartment.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Not the fault of the property, but we could hear the people in the apartment above. A kettle would have been useful. There is a coffee machine but not everyone drinks coffee!
Respuesta del Departamento de Calidad
Dear Adele, thank you for choosing our apartment for your stay in Seville and for taking the time to share your constructive feedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
The space on the back of the apartament
Respuesta del Departamento de Calidad
Dear Leandro, thank you very much for sharing your opinion about your stay with us. It was a pleasure to assist you during your stay in Seville and we hope to meet you again in the future.
Aija T.
Quality Department
Très propre, spacieux, très bien équipé et accueil très sympathique
Rien
La ubicación
En general está bastante bien,un poco ruidoso
Nos ha gustado todo, tanto la localización como el apartamento en si. No le faltaba nada y además todo muy nuevo.
Por decir algo, las camas demasiado blandas para nuestro gusto.
Very well equipped, clean apartment close to some great Tapas. Thank you for providing toiletries in the bathrooms as it always nice to have a shower on arrival. Genteel Home Baños was quick to answer any questions I had by text. Has 3 air conditioning units which we had on warm as the weather was cold.
Would have preferred a more firm bed and some English language TV. This ground floor apartment is probably very cool in the hot summer as it gets no sun.
ubicación y estancias. amplio y cómodo
había humedad en paredes . poca ropa de cama , un solo nórdico . no mantas
Respuesta del Departamento de Calidad
Estimada Paz, muchas gracias por su opinión.
Gracias por destacar la comodidad y la ubicación de nuestros apartamentos. Lamentamos leer acerca de su decepción con algunos aspectos de la estancia. Para un futura ocasión por favor, no dude en ponerse en contacto con nuestro equipo para cualquier cosa que podamos hacer para que disfrute plenamente de su estancia entre nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
bathrooms need renovation. there is mould in one of the bathrooms and the drain doesn’t work properly. water will be everywhere after shower. it’s also smelly which is not great when it’s en-suite
La situation et l´emplacement parfait La literie excellente, le patio bien agréable et confortable Appartement très fonctionnel et bien équipé Séville est une ville formidable, de l´appartement tout se fait à pied, prévoir de bonnes chaussures, ville dynamique, vivante et chaleureuse
Petit bémol Le rapport qualité prix est un peu élevé vs la prestation Néanmoins je recommande +++
Location. Great spot! Support team were responsive when wi fi went wrong, several times
Wi fi failed on several occassions. Sofa uncomfoirtable. showers need attention decoration poor in some parts outsode terrace was dissapointing
Respuesta del Departamento de Calidad
Dear Martin, we appreciate the time you took to share your feedback.
Also we would like to thank you for pointing out the efficient service you received when reporting the issue with the wifi and we sincerely thank you for informing us, so we could intervene immediately. We are sorry for any inconveniences.
Once again, thank you for review and constructive criticism, we hope to have the pleasure of serving you again in our apartments in the future.
Aija Teilane
Quality Department
Apartamento muy espacioso, limpio, céntrico y tranquilo . Con tiendas y restaurantes alrededor.
Faltaban algunas tazas para el desayuno pero nos la repusieron en seguida en cuanto se lo dijimos.
Respuesta del Departamento de Calidad
Muchas gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you for your positive comments. We are glad to hear that you enjoyed our excellent location and hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
No tiene estacionamiento el más cercano cuesta 45 euros dia
Respuesta del Departamento de Calidad
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
La atención que nos brindaron quienes nos alquilaron. Respetuosos y dispuestos para solucionar cualquier inconveniente
Respuesta del Departamento de Calidad
Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia con nosotros.
Estamos encantados de leer que se sintió bienvenido y apoyado desde el momento en que llegó hasta el que se fue y que comparta sus cumplidos con todo nuestro equipo, ya que ello significa una gran fuente de motivación para esforzarnos cada día más.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
The patio is pointless as it doesn´t receive the sun and is at the bottom of a 4 storey building. My fault in not interrogating the photos in more detail but no use if you want to sit in the sun. Front bedroom is on main pedestrian route so at ground level can be noisy.
Modern/Contemporary design, handy for bars/restaurants. Very comfy beds.
Tutto ottimo
I bagni un po´ piccoli
Respuesta del Departamento de Calidad
Dear Emma,
We greatly appreciate the time you spent to share your recent holiday experience at our Genteel Home Baños apartment and we thank you for your kind recommendation to Genteel Home guest . Best regards. Ana García, custumer service
El portal del edificio estaba abierto prácticamente todo el día. No había mesa para comer, sólo una pequeña barra.
Respuesta del Departamento de Calidad
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros en Sevilla, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Muchas gracias, Ana García, Dpto. de calidad
- M´ha sobtat no trobar-hi una escombra.
Nous n´´avons pas eu de petit déjeuner.
la box internet à côté de la tête de lit l´insonorisation entre les appartements
Respuesta del Departamento de Calidad
Cher Arnaud, Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre appartement, votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous porposons à notre clientèle. Merci pour avoir souligné l´emplacement, la beauté et le confort de nos chambres fraichement rénovées. Nous sommes désolés si l´emplacement de la boîte Internet est inconfortable, mais malheureusement c´est le meilleur endroit pour le signal d´être correctement déplacé dans tout l´appartement. Nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche. Fátima Roca - Chef du service clientèle
Respuesta del Departamento de Calidad
Dear Giancarlo, Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We also thank you for highlighting our terrace, it is an honor for us that you enjoyed it during your stay. We look forward to serving you again in the near future. Fátima Roca-chief of Customer Service
Respuesta del Departamento de Calidad
Estimado Juan Miguel, Le agradecemos que nos eligiera para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente los servicios que ofrecemos. También nos gustaría darle las gracias por señalar la buena relación calidad-precio y nuestro personal ya que siempre nos esforzamos en asegurar el mejor precio para nuestros clientes. Como usted dice, afortunadamente las obras de la calle están finalizando, esperamos que no se viera afectada vuestra estancia. Esperamos servirles pronto. Fátima Roca-responsable Dpto. de calidad.
Respuesta del Departamento de Calidad
Dear Haitao, Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Only that the cupboards and their contents were a little high for a small person like me, I needed a chair to reach the plates...
Respuesta del Departamento de Calidad
Dear Amanda, Thank you for reviewing your recent stay in our apartment. We are also very pleased to read your complete satisfaction with the comfort of the apartment we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay. Again we thank you for this very kind review and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Muy buena ubicación en el casco histórico
El área estaba en obras. El parking un poco lejos
Respuesta del Departamento de Calidad
Estimada Mónica, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Estamos muy agradecidos por sus elogios hacia nuestro personal, cuya amabilidad y servicialidad son una de las mayores fortalezas en Genteel Home y me comprometo a felicitar a todos. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto de Calidad.
Ubicación, limpieza y comodidad.
Respuesta del Departamento de Calidad
Dear Tetyana, we are very sorry to have made you wait 30 minutes to do the check in, but we ask you to understand that the girl of the check-in department was attending other guests in another apartment away from yours. On the other hand, regarding the price of parking, as we said before the check in, the special price is for 3 nights, so the standar hourly price is beyond our control and it depends on the parking. We are sorry that this inconvenience made you to value us really badly in personal and value for money because we do our best to make our guests´ stay as pleasant as possible . We would be delighted to welcome you again in Seville.
Helaas bij aankomst bleken er werkzaamheden aan de weg te zijn dus een domper op het eerste gezicht, dit gemeld en binnen een uur kwamen ze met de perfecte oplossing om na t weekend te verhuizen naar een ander (nog mooier) appartement, taxi’s, contacten alles was meer dan perfect getekkeld! Nogmaals dank
离超市比较近,但离其他景点步行都有点远。
由于在一楼,有一个卧室面对马路会有点吵。感觉没有图片上这么大和舒适,如果住塞维利亚应该有更好的选择。
Reforma na área da rua.
Il manque un machine à café ainsi qu une bouteille d eau en accueil
La strada con i lavori in corso ma è una cosa momentanea....Sono stata sfortunata
Alguns pormenores poderiam ser melhorados, mas nada de grave.
Nos encantó la ubicación, la limpieza y la atención por parte de Valeria y de Ana q en todo momento estubieron atentas con nosotros.
No tiene exprimidor para hacer zumo.
Situé près du centre, beaucoup d´espace. Equipement complet. Le patio de l´appartement du rez de chaussée
Une des douches était bouchée, de l´eau envahissait la pièce.Problème signalé et résolu très vite. Pour 4 personnes une petite cafetière à l´italienne (pour deux tasses) le matin .... Certains Espagnols sont très bruyants et confondent le jour et la nuit .Difficile de dormir quand le voisin du dessus en rentrant à 02.00 du matin met la musique à fond et doit crier pour parler...
El resto súper bien. Habitaciones amplias, cómodas y prácticamente a estrenar. El salón amplio y luminoso. Y la terraza muy acogedora. Y la localización muy buena. Muy céntrico y barrio tranquilo.
1/设施很新,空调很给力。基本晾着的衣服,靠空调一晚就能干,空调开到26度,房间里穿短袖就行。 2/房间很大,设计很干净,家庭入住非常方便,洗手间有两个。 3/工作人员很专业,会把一切跟你交代的很清楚。
1/酒店储水式热水,所以洗澡不太方便,一会儿水就没了,感觉是西班牙和葡萄牙公寓通病(巴塞罗那的公寓倒是没有这个问题)。 2/酒店的电磁炉不好用,真的非常不好用,按键不灵敏以外,常常自动跳停(并没有违规操作,自己家也是电陶炉,其他住的公寓也都是电磁炉,都没有这个问题) 3/位置有点偏,步行范围只有一个小广场,倒是旁边就是英国宫,但没什么好逛的。所有景点都要打车,步行太远了。
EL DISEÑO DEL APARTAMENTO, SU MOBILIARIO, SU CONFORTABILIDAD. EL EQUIPAMIENTO DEL APARTAMENTO. SU UBICACION ES BUENA.
DISPONER DE UNA CONSIGNA PARA EL EQUIPAJE INCLUIDA EN EL PRECIO TOTAL DEL APARTAMENTO Y PROXIMA A LA UBICACION DEL PISO SERIA UTIL.
El alojamiento tiene una ubicación estupenda a 3 minutos de la plaza nueva. Es zona cómoda y sin ruidos. Cerca hay restaurantes, cafeterías y markets. La casa estaba muy limpia y tenía todo el menaje NUEVO. Colchones muy cómodos y ropa de cama buena. Un gusto excelente en la decoración. Cogimos el apartamento bajo con 2 dormitorios y patio. Uno de ellos más pequeño (pero bien de tamaño) y el principal más grande, con baño privado. Hay amenities en el baño y secador de pelo. El patio era amplio y cómodo, con mesa grande y zona de descanso.. Hay WI-FI en la casa. La cocina preciosa, moderna y con todo detalle, incluyendo mini dosis de aceite, café, azúcar y sal. A nuestra llegada, nos estaban esperando en el portal y nos dieron mapa con ubicación y recomendaciones de restaurantes. La chica que nos atendió fue muy simpática y amable. Fuimos 4 adultos con 2 niños y estuvimos muy cómodos, la verdad. Sin duda, repetiríamos nuestra estancia.
Al viajar 4 adultos con niños, nos hubiese gustado tener más televisiones en la casa. El alojamiento sólo cuenta con un TV en el salón (muy demandado por los niños).