Exclusivo y lujoso apartamento, estratégicamente ubicado en una de las más prestigiosas y codiciadas calles de Sevilla: la emblemática calle Betis. Este maravilloso rincón de la ciudad, inundado de historia y tradición, promete una experiencia inolvidable.
El apartamento, con su elegante diseño y disposición, ofrece dos amplios dormitorios, exquisitamente amueblados. El primer dormitorio presenta una lujosa cama de matrimonio de dimensiones generosas (180 x 200 cm), mientras que el segundo está equipado con dos camas confortables (90 x 200 cm), garantizando un descanso reparador.
Nuestro salón, con su decoración de lujo, dispone de sofás cómodos para relajarse y disfrutar de entretenimiento de última generación gracias a una avanzada Smart TV con acceso a Internet. Junto al salón, encontrarás un distinguido espacio de comedor, diseñado para acoger cómodamente hasta cuatro comensales.
La cocina de diseño abierto está completamente equipada con todos los utensilios esenciales que podrías necesitar para garantizar una estancia confortable y placentera.
El apartamento brinda a sus huéspedes acceso a una amplia terraza comunitaria. Este espacio al aire libre, pensado para el disfrute, incluye una piscina, disponible desde el 15 de abril hasta el 31 de octubre, y un solárium, que se convierte en el lugar perfecto para disfrutar del encantador clima de Sevilla.
Situado en el corazón de la Calle Betis, en el emblemático barrio de Triana, este apartamento goza de una ubicación inigualable. A un breve paseo, cruzando el río, te encontrarás en el centro de la ciudad. Justo a la puerta de tu alojamiento, podrás sumergirte en la auténtica atmósfera de Triana, famosa por sus emblemáticos bares de tapas y restaurantes de renombre. A pocos minutos a pie, se encuentran los principales atractivos turísticos como la Avenida de la Constitución, la Catedral, la Giralda y el Archivo de Indias.
Todos los servicios necesarios están a una corta distancia, incluyendo supermercados, tiendas de diversas categorías y farmacias. Este apartamento no solo ofrece un alojamiento de lujo, sino que proporciona una experiencia cultural auténticamente sevillana, sumergiéndote en el corazón de la ciudad.
Nous avons passé un séjour formidable dans ce superbe logement . Très bien équipé , d´une grande propreté et extrêmement bien placé. Nous avons juste un seul regret c´est de ne pas avoir pu profiter du rooftop et de sa piscine ! Nous reviendrons avec grand plaisir !
Rien
Respuesta del Departamento de Calidad
Dear Aurelie,
We sincerely thank you for your kind feedback and are thrilled to hear that you had a wonderful stay in our property. We are glad that the equipment, cleanliness, and location met your expectations.
We also regret that you were unable to enjoy the rooftop and pool due to the weather, but we would be delighted to welcome you again so you can fully enjoy them during your next visit.
It will be a pleasure to host you again.
Quality Department
Respuesta del Departamento de Calidad
Dear 인영 어,
Thank you for your kind feedback. We’re so glad to hear that you enjoyed the great location, the warmth of the apartment, and especially the beautiful views from the rooftop. We truly appreciate your comments and hope to welcome you again in the future.
Respuesta del Departamento de Calidad
Dear Ikenna,
Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed your stay and found the apartment to be an excellent choice for your visit to Seville.
It’s wonderful to know that you appreciated the convenient yet peaceful location, as well as the variety of bars and restaurants nearby. We’re also thrilled that the apartment and its amenities met your expectations and that our reception staff could assist you during your stay.
We would be honored to welcome you back on your next visit to Seville. Thank you for choosing us for your stay.
Respuesta del Departamento de Calidad
Estimada Karen:
Muchas gracias por compartir su experiencia. Nos complace saber que el alojamiento cumplió con sus expectativas y que la ubicación fue de su agrado. Nos alegra también saber que nuestro personal fue de ayuda y que las recomendaciones que les ofrecieron contribuyeron a hacer su estancia aún más placentera.
Será un placer recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Yannis,
Thank you so much for your wonderful review. We are thrilled to hear that you had such a pleasant experience, from your arrival to the activities, dining, and city discoveries. We’re also glad you enjoyed the apartment and its central location. It would be a pleasure to welcome you back in the future, and we look forward to your next visit.
Respuesta del Departamento de Calidad
Estimado Dian:
Muchas gracias por su amable comentario. Nos alegra saber que el apartamento y la terraza, con sus hermosas vistas, fueron de su agrado. Gracias por elegirnos y será un placer recibirles nuevamente en el futuro.
Todo de 10. Ubicación ideal, limpieza y instalaciones. Lo mejor las vistas en la Terraza.
Respuesta del Departamento de Calidad
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Julien,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Jeannie,
Thank you for your kind feedback. We are delighted to hear that you found the apartment comfortable and enjoyed its location. It’s wonderful to know that our place provided you with the rest and rejuvenation you needed after exploring all that Seville has to offer. We look forward to welcoming you again in the future and hope your next stay will be just as enjoyable.
Respuesta del Departamento de Calidad
Dear Calum,
Thank you for your kind feedback. We are thrilled to hear that you enjoyed the fantastic location of our apartment and found the interior to be sleek and of a high standard. It’s also wonderful to know that our team’s assistance and recommendations contributed positively to your visit. Your recommendation means a lot to us, and we are grateful for your trust in our services. We would be delighted to welcome you again on your next visit to Sevilla.
Sehr saubere und luxuriöse Unterkunft, die keine Wünsche offen lässt. Absolut ruhig und in der Nähe mehrerer toller Restaurants. Von hier aus lässt sich die Stadt problemlos zu Fuss, per Taxi oder mit dem Hop-on-hop-of-Bus erkunden. Einkaufsmöglichkeiten auch in der Nähe und parkieren kann man für € 26.00 pro Tag im Telpark-Parkhaus an der Calle del Paraíso 6.
Fast keine geeignete Stelle zum ein- oder ausladen des Gepäcks vorhanden (enge Gassen und überall Pfosten am Strassenrand).
Respuesta del Departamento de Calidad
Dear Pascal,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the luxury and cleanliness of our accommodation, as well as its prime location near great restaurants and attractions.
However, we sincerely apologize for the inconvenience you experienced regarding the loading and unloading area. Typically, there are no issues with this as our building has two entrances for guest use where they can stop a few minutes to unload their bags. Additionally, we always inform our guests that there is a parking facility just a 3-minute walk away. We regret that you encountered this temporary difficulty upon arrival, but we strive to provide this information in advance to prevent any unexpected situations.
We hope that despite this small inconvenience, you were able to fully enjoy your time in the city. We look forward to welcoming you back on a future visit.
Quality Department.
Respuesta del Departamento de Calidad
Estimado Carlos:
Agradecemos su comentario positivo sobre su reciente estancia con nosotros. Ha sido un placer servirle y esperamos darle la bienvenida de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Melissa,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Stephen,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear Sophia,
Thank you so much for your wonderful review. We are thrilled to hear that you and your friend had a fantastic stay at Genteelhomes in Seville. It’s great to know that our concierge service, apartment, and rooftop pool all contributed to your positive experience. We truly appreciate your recommendation and look forward to the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimado Gerardo:
Muchas gracias por su comentario. Nos alegra saber que disfrutaron del edificio y que apreciaron la combinación de la fachada original con los modernos y hermosos departamentos en su interior. Nos complace también que la terraza con alberca y la vista al casco antiguo haya sido de su agrado. Agradecemos sinceramente su recomendación y esperamos poder recibirlos nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Nathalie and Lionel,
Thank you very much for your kind comments. We are pleased to know that the location and the flat respected your expectations and matched what you saw in the photos.
We appreciate your recommendation and hope to have the pleasure of welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Marie,
Thank you for your thoughtful feedback. We’re delighted to hear that you enjoyed the location, decor, and comfort of the property, as well as the stunning rooftop views and tranquil atmosphere. We appreciate your positive comments about the front desk receptionist and the amenities, including the bar and pool area. We apologize for any frustration caused by communication through the app. Your feedback is valuable, and we will consider it carefully to improve our processes and ensure a smoother experience for our guests. Thank you again for sharing your experience. We look forward to welcoming you back soon.
Exceptional place that we warmly recommend. This is the first time we have slept as well as at home in a rental place. Very clean, air conditioning that works perfectly throughout the apartment and well located to do everything on foot. Supermarket nearby.
Absolutely nothing
Respuesta del Departamento de Calidad
Dear Anne-Marie,
Thank you for your kind review. We are thrilled to hear that you had a great stay in Seville and found the apartment exceptionally comfortable and well-located. It’s wonderful to know that you slept as well as at home and appreciated the cleanliness, effective air conditioning, and nearby amenities. We are grateful for your high recommendation and are pleased that there were no issues during your stay. We look forward to the pleasure of welcoming you back in the future.
Quality Department.
Le service, les prestations, la propreté
Respuesta del Departamento de Calidad
Dear Romain,
Thank you for your excellent review. We are delighted to hear that you were pleased with our service, amenities, and cleanliness. Your positive feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Patrick,
Thank you for your feedback. We’re glad to hear that you enjoyed the location, spaciousness, and cleanliness of the apartment. We apologize for the inconvenience caused by the pool not being available on the first day. It was undergoing regular maintenance, but we’re pleased to inform you that it is now fully operational. We hope to have the pleasure of welcoming you back and providing an even better experience in the future.
Respuesta del Departamento de Calidad
Dear Annick,
Thank you very much for your feedback. We’re delighted to hear that you enjoyed your stay and found the apartment to be perfect and very clean. We’re also glad that you appreciated the rooftop terrace during the warm days. Thank you for your kind words about the reception service and for your high recommendation. We look forward to the opportunity to welcome you back.
Respuesta del Departamento de Calidad
Dear Jose Luis,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Olivier,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Ciaran,
Thank you for your wonderful review. We are thrilled to hear that you enjoyed the great location in the Triana district and found the accommodation excellent. It´s fantastic to know that you appreciated the rooftop area with its lovely view and that everything was spotless. We are especially glad to hear that our staff were friendly and helpful. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Alexander,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Respuesta del Departamento de Calidad
Estimado Quique:
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Respuesta del Departamento de Calidad
Dear Sophie,
Thank you so much for your wonderful review. We are thrilled to hear that you found our place beautiful and enjoyed its perfect location. It´s delightful to know that you appreciated the cleanliness and newness of the apartment, as well as the relaxing pool and sun beds on the top floor.
Your recommendation means a lot to us, and we look forward to welcoming you back if your travels bring you to Seville again.
Respuesta del Departamento de Calidad
Estimada Ana Isabel:
Muchas gracias por su comentario espectacular. Nos alegra saber que disfrutaron de nuestra excelente ubicación, limpieza impecable, accesos convenientes y las impresionantes vistas a la ciudad. Es genial saber que la decoración y los servicios cumplen con sus expectativas según lo visto en las fotos y la descripción del apartamento. Será un placer recibirles de nuevo en sus próximas visitas a la ciudad.
Respuesta del Departamento de Calidad
Dear Tmonika19,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Respuesta del Departamento de Calidad
Dear Vicki,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Respuesta del Departamento de Calidad
Dear Mirjan,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Respuesta del Departamento de Calidad
Dear Thomas,
Thank you so much for your wonderful feedback. We are thrilled to hear that your stay at our apartment in Seville exceeded your expectations in every aspect, including location, cleanliness, comfort, reception, and facilities.
It´s delightful to know that you had such a positive experience, and we look forward to welcoming you back to explore more of Seville in the future.
Respuesta del Departamento de Calidad
Dear Thomas,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department.
Respuesta del Departamento de Calidad
Dear Laura,
Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay and found the location to be ideal, with its fantastic views, convenient access to restaurants, groceries, public transport, and parking.
We are delighted that you found the apartment comfortable, clean, and well-equipped, and that our team was responsive to your needs. Your kind words mean a lot to us. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Edith,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed the views from the terrace and found the location convenient. Your remarks inspire us to continue delivering outstanding service.
Respuesta del Departamento de Calidad
Dear Fiona,
Thank you for your wonderful feedback. We´re thrilled to hear that your experience, from the booking process to your departure, was marked by prompt and friendly assistance from our staff. We´re delighted that you found the apartment ideal for your city stay, offering a peaceful retreat just across the river while still being conveniently close to all the attractions. It´s fantastic to know that you enjoyed the comfortable beds, well-equipped amenities, and the overall high standard of the apartment. We´re glad you appreciated the vibrant local area with its charming eateries. Your satisfaction is our priority, and we´re honored that you and your party would choose to stay with us again. We look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Estimada Nancy:
Agradecemos sinceramente tus amables palabras y nos complace saber que su experiencia en nuestro establecimiento fue satisfactoria. Nos alegra que haya valorado nuestra excelente ubicación, así como la comodidad y el buen servicio que ofrecemos.
Es un placer para nosotros saber que disfrutó del ambiente y que nuestro personal pudo contribuir a que su estancia fuera lo más placentera posible. Nos esforzamos por ser facilitadores y amables en todo momento, y sus comentarios nos animan a seguir trabajando en esta dirección. Esperamos tener el privilegio de recibirle nuevamente en el futuro y ofrecerle otra experiencia memorable.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Smartmen,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Nada a apontar.
Respuesta del Departamento de Calidad
Dear Nela,
Thank you for your glowing review. We´re thrilled to hear that your experience with us exceeded your expectations. It´s wonderful to know that you found our apartment exceptionally clean, well-equipped, and comfortable, and that you appreciated the friendliness of our staff. We´re delighted that you enjoyed our great location near Seville´s main tourist attractions and the tranquility of our outdoor patio with a pool and beautiful views. Your recommendation means the world to us, and we look forward to welcoming you back again soon.
Quality Department.
Respuesta del Departamento de Calidad
Dear Jaime,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Respuesta del Departamento de Calidad
Dear Eileen,
Thank you for your wonderful review. We´re thrilled to hear that you had a great stay at our apartment during your short trip to Seville. It´s fantastic that our central location allowed you to easily explore the tourist spots and restaurants on foot. We´re glad that our reception team was helpful and responsive to your questions and requests, and we´ll be sure to pass along your compliments to our staff. Your recommendation means a lot to us, and we´d be delighted to welcome you back anytime. Thank you for choosing to stay with us.
Respuesta del Departamento de Calidad
Estimado Eduardo:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción. Esperamos darle la bienvenida de nuevo en el futuro.
Respuesta del Departamento de Calidad
Dear Imane,
Thank you very much for your glowing review. We´re delighted to hear that you had such a positive experience during your stay at our apartment. It´s wonderful to know that the accommodation was very clean and that the decoration was to your liking, matching perfectly with the photos. We´re also pleased that you found all necessary amenities available, making your weekend even more enjoyable. Providing a warm and helpful welcome is always our priority, and we´re glad our team met your expectations. Additionally, we´re happy that the central location of the accommodation allowed you to enjoy the city while still remaining quiet. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
Respuesta del Departamento de Calidad
Dear Sofia,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimada Lucia,
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Respuesta del Departamento de Calidad
Dear Linda,
Thank you for sharing your experience with us. We´re delighted to hear that your stay felt like a home away from home. It´s wonderful to know that you found our place nice, cozy, and very comfortable. Your comfort and satisfaction are our top priorities, and we´re thrilled that we could provide you with a pleasant experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.
Quality Department.
Respuesta del Departamento de Calidad
Dear Sergiu,
Thank you for your wonderful feedback. We´re thrilled to hear that your stay in our home was one of the best you´ve had. We´re delighted that you found our location both convenient and peaceful, and we´re glad that you appreciated the efforts of our host and staff. Providing a comfortable and enjoyable experience for our guests is our top priority, and we´re delighted to hear that we succeeded in meeting your expectations. Your kind words mean a lot to us, and we´re grateful for the opportunity to have hosted you. We hope to welcome you back for another delightful stay in the future.
Mooi, quasi nieuw hotel met een uitstekende ligging. Alle bezienswaardigheden zijn op wandelafstand. Heel lekkere tapasbars en gezellige cafés in de directe omgeving. Alle ingrediënten voor een uitstekende citytrip in Sevilla 🫶
Geen opmerkingen.
Respuesta del Departamento de Calidad
Dear Kristof,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Qualité du logement et des matériaux incroyable.
Respuesta del Departamento de Calidad
Dear Maxime,
Thank you very much for your positive review of your stay. We´re thrilled to hear that you loved your time with us. It´s wonderful to know that you enjoyed our new, well-maintained, modern building, tastefully decorated. We´re also delighted that the quality of the accommodation and materials met your expectations. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Please don´t hesitate to contact us if you need anything.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Eliza:
Agradecemos sinceramente sus amables palabras. Nos alegra saber que disfrutaron mucho del apartamento y su ubicación, así como de la estupenda terraza en la parte superior. Es un placer saber que todo estuvo perfecto durante su estancia. Su recomendación significa mucho para nosotros. Esperamos tener el privilegio de darles la bienvenida nuevamente en el futuro.
Respuesta del Departamento de Calidad
Estimada Melissa,
Agradecemos que haya resaltado la ubicación y comodidad durante su estancia. Nos complace saber que la ubicación de nuestra propiedad cumplió con sus expectativas y contribuyó a una experiencia positiva. Además, nos alegra saber que encontró las instalaciones cómodas. Su satisfacción es importante para nosotros, y esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad
Respuesta del Departamento de Calidad
Estimada Irisarri,
Apreciamos que destaque la ubicación central de nuestro apartamento. Es gratificante saber que consideró nuestra ubicación como un factor positivo en su estancia. Gracias por su valiosa retroalimentación y esperamos la oportunidad de servirle nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Rodrigo,
Thank you for your kind words. We´re delighted to learn that you were very satisfied with the services provided. It´s wonderful to know that our offerings met your expectations. Your recommendation is greatly appreciated. Should your travels bring you back, we´d be honored to host you again for another positive experience.
Respuesta del Departamento de Calidad
Deat Nicolai,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Respuesta del Departamento de Calidad
Dear Olcay,
Thank you for taking the time to share your positive experience. We´re delighted to hear that you found our apartment clean, comfortable, and conveniently located. It´s great to know that the amenities, including the comfortable beds and sufficient closet space, met your expectations. We appreciate your mention of the hassle-free parking option and the secure access to the property. Our team is thrilled that their efforts contributed to making your stay enjoyable. We look forward to hosting you again and providing another wonderful experience in the heart of Seville.
Quality Department.
Respuesta del Departamento de Calidad
Dear Marie,
Thank you for your kind words. We´re delighted to hear you enjoyed our high-end apartment, its excellent location, cleanliness, and peaceful ambiance. It´s wonderful that you found the rooftop to be a delightful addition with its magnificent view. We´re thrilled to have contributed to your positive experience in Seville. If your travels bring you back, we´d love to host you again for another enjoyable stay.
Respuesta del Departamento de Calidad
Dear Helene,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Francisco,
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Saludos cordiales,
Departamento de Calidad
房间设备齐全，酒店位置极佳，服务人员态度非常好！点超级赞
目前没有
Respuesta del Departamento de Calidad
Dear Shuhong,
We´re delighted that you chose Betis XXIII in Seville for your stay. Your positive feedback warms our hearts and reinforces our commitment to delivering a memorable experience. We hope to have the pleasure of hosting you again in the future.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Vilma,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Marie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
the apartment was beautiful, very well decorated, lovely furniture and super clean! the pool and terrace was really nice and the location was great as well!
the only very very minor thing was the hot tub shown on the pictures wasn’t available, other than this nothing!
Respuesta del Departamento de Calidad
Dear Joshua,
We want to express our gratitude for choosing our accommodation and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in providing an even better experience for our guests.
We are delighted to hear that you had a great stay and that you found our apartment beautiful, well-decorated, and clean. We take pride in maintaining high standards of cleanliness and comfort for our guests. It´s also wonderful to know that you enjoyed the pool, terrace, and our convenient location.
Regarding the hot tub, we want to apologize for any inconvenience caused. We would like to assure you that this was a minor, isolated issue, and we have already taken measures to address it. We appreciate your understanding and patience in this matter.
We are looking forward to welcoming you back in the future and providing you with an even more enjoyable stay.
Thank you for your trust in us.
Warm regards,
Quality Department
Great location, close to all main attractions and local bars/restaurants but still very quiet. Staff were very friendly and helpful. Accommodation was as described and shown in the pictures.
The WiFi didn´t work the entire time we were there. We were initially told to just "be patient" with it but another member of staff later admitted that it was a known and ongoing problem.
Respuesta del Departamento de Calidad
Dear Jennifer, We´re delighted to hear that you enjoyed the great location of our accommodation, which allowed you to easily access the main attractions and local establishments. It´s fantastic that our staff´s friendliness and assistance made your stay even better. On the other hand, it is true that we have had issues with WiFi in certain apartments. That´s why we have installed repeaters to enhance the experience of our guests and improve its quality. We apologize for this, and we hope to provide you with an even better experience next time, with an improved WiFi connection. Kind regards, Quality Department
Respuesta del Departamento de Calidad
Dear Nalija,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimada Yolanda,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Lovely apartment with air conditioning, comfortable beds & roof top pool with river & tower views. Reasonable distance to explore Sevilla. Peaceful even with bars around
Pool freezing but expected as really just like a plunge pool to refresh from heat. No shower available to rinse before or after at pool area & one of the filters in pool broken so hole, but that´s fixable.
Respuesta del Departamento de Calidad
Dear Wendy,
Thank you for your review and for choosing our apartment for your stay in Sevilla. We´re delighted to hear that you enjoyed your time here and found the apartment comfortable, with its air conditioning and cozy beds. Our rooftop pool indeed offers fantastic views of the river and the tower, providing a refreshing escape from the summer heat. We apologize for any inconvenience you experienced with the pool´s filter, but we want to assure you that it has been repaired, and we are actively working on addressing the shower issue. Your feedback is valuable to us as we continuously strive to enhance our guests´ experience. We hope you had a memorable stay overall and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Le faltaba agua a la ducha de la piscina
Respuesta del Departamento de Calidad
Querida Idoia,
Gracias por compartir tus comentarios sobre la ubicación y la piscina. Lamentamos escuchar que hubo un problema con el suministro de agua en la ducha de la piscina. Apreciamos tu retroalimentación, ya que nos ayuda a mejorar y brindar una experiencia aún mejor en el futuro. Tomaremos en cuenta tu observación para asegurarnos de que todas las comodidades estén en perfecto estado para nuestros huéspedes. Esperamos verte de nuevo y ofrecerte una estancia aún más placentera en tu próxima visita. Gracias por elegirnos.
Saludos cordiales.
Director de Calidad
Respuesta del Departamento de Calidad
Dear Helena,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ronan,
Thank you for your lovely review. We´re thrilled to hear that you enjoyed the beautiful apartment, the rooftop view, and the convenient location. We appreciate your feedback and hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimada Lucía,
Gracias por su gran evaluación, esperamos volver a alojarla pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad