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Apartamento
San Agustín II

Málaga · Centro

9,3 (99 valoraciones)


1-6
Personas

2
Dormitorios

2
Baños

120 m2
Superficie

Sobre el alojamiento

Este excelente apartamento se encuentra en un gran edificio de nueva construcción por dentro, completamente reformado con lujosas calidades.

El apartamento es muy silencioso, ya que se encuentra dando a los patios interiores del edificio, pero a pesar de ello es muy luminoso, todo un lujo estando en el mismo centro de la ciudad.

Entrando al apartamento accedemos directamente al salón-comedor, muy amplio y acogedor. Cuenta con sofá cama doble, dando al apartamento capacidad de hasta 6 personas. El salón comunica con la cocina, aunque queda totalmente independiente con una puerta corredera. La cocina está completamente equipada con todo lo necesario para el día a día.

Del salón pasamos a un pequeño distribuidor donde nos encontramos un baño completo con plato de ducha y bidé, y los 2 dormitorios, uno de ellos con 2 camas individuales de 90x200 cada una y armario empotrado, y el otro dormitorio, muy amplio y con cama de matrimonio de 150 x200, armario empotrado y baño en suite con bañera y bidé.

Lo mejor de este excelente apartamento es su ubicación, puesto que está situado en el corazón de Málaga, junto al Museo de Revello de Toro, a un paso de la Catedral y de la mítica iglesia de San Agustín, muy cerca del Museo Picasso y a solo 50 metros de la Alcazaba y el Teatro Romano. Además en la zona hay mucha variedad de restaurantes y comercios locales.

Un apartamento perfecto para aquellos que visitan la ciudad por su oferta cultural y gastronómica dado su inmejorable ubicación para poder recorrer el centro de la ciudad a pie y disfrutar sus principales monumentos y los lugares con más encanto de la ciudad.

Aire acondicionado Centralizado
Calefacción Centralizado
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 2ª Planta
Ascensor Disponible
Sofá-cama Capacidad 1-2 personas
Fibra óptica Gratis
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> A/MA/01703
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Código descuento
APLICAR
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:




• Servicio de recepción y custodia de equipajes. De lunes a viernes de 10:00h a 15:00h. Incluido en el precio.


• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.


*Posibilidad de limpieza periódica diaria aparte. Consultar precio.


Valoración de la propiedad

9,3 (99 Valoraciones)

Ubicación
9,8
Calidad
8,9
Limpieza
9,5
Personal
9,2
Instalaciones
9,3
Recomendación
9,4

Nos interesa tu opinión


Opiniones de nuestros clientes

Gary Webb10
MAY 2024
Would really recommend
Respuesta del Departamento de Calidad

Dear Gary,

We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.

Lydia Klösler10
MAY 2024
Wohnung ideal für 4 Personen mit Baby, zentral gelegen, alles gut fußläufig erreichbar. Möglichkeiten für Essen und Frühstück alles in der Nähe. Trotz Lage mitten in der Altstadt ruhig.
Matratze im Doppelbett schon ziemlich durchgelegen. Möglichkeit der Gepäckaufbewahrung begrenzt, zwischen 13.00 und 16.00 Uhr kann es wegen Siesta nicht abgeholt werden.
Respuesta del Departamento de Calidad

Dear Lydia,

Thank you for sharing your feedback. We are pleased to hear that you enjoyed the central location and convenience of our apartment.
Please be assured that we will address the issue of the worn mattress promptly to ensure the comfort of our future guests.
Regarding the luggage storage, we regret any frustration this may have caused. The operating hours, are managed by a separate company and are beyond our control.
Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future.

Quality Department.

veronica pardini8
ABR 2024
No ha dejado ningún comentario.

Karen Coghlan10
ABR 2024
No ha dejado ningún comentario.

Christopher Barrable10
ABR 2024
Excellent location and facilities
A fantastic self contained large apartment very close to the cathedral and the old town streets. Incredibly quiet considering its location. Very comfortable rooms and beds. Nice kitchen and they even provided coffee! The holt Gemma was very friendly and helpful too.
Respuesta del Departamento de Calidad

Dear Chirs,

We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Quality Department.

Gavin Burkhardt10
ABR 2024
Prime location right in downtown. The check-in process was a bit of a pain, but once we were inside the place was immaculate and had everything we could possibly need - felt like a hotel.
Respuesta del Departamento de Calidad

Dear Gavin,

Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.

Uğur Özcan8
ABR 2024
No ha dejado ningún comentario.

MONICA PIMIENTA10
ABR 2024
Hermoso apartamento, cómodo , muy buen equipado y en una ubicación excelente en pleno centro historico
Respuesta del Departamento de Calidad

Estimada Monica:

Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la maravillosa ubicación y que el apartamento haya sido de su agrado. Estaremos encantados de volver a recibirle cuando desee.

Departamento de Calidad.

Lenka Barátová10
MAR 2024
lokalita super
Respuesta del Departamento de Calidad

Dear Lanka,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.

Quality Department.

Jo Froehlich10
MAR 2024
No ha dejado ningún comentario.

Jo Froehlich10
MAR 2024
No ha dejado ningún comentario.

esther montesdeoca medina9
FEB 2024
No ha dejado ningún comentario.

Tetiana Chupika8
FEB 2024
No ha dejado ningún comentario.

DAVID LAVILLA10
FEB 2024
No ha dejado ningún comentario.

Amaia Prat Aizpuru9
FEB 2024
Ubicación inmejorable y apartamento muy confortable y bonito
La ubicación, el equipamiento y la decoración. Muy agradable y muy funcional.
Respuesta del Departamento de Calidad

Estimada Amaia,

Agradecemos sinceramente sus amables palabras. Nos complace saber que la ubicación de nuestro apartamento ha sido de su agrado y que lo ha encontrado confortable y bonito.

Valoramos su aprecio por la ubicación, el equipamiento y la decoración. Nos esforzamos por ofrecer experiencias agradables y funcionales, y es un placer saber que cumplimos con sus expectativas.

Gracias por elegir nuestro establecimiento. Esperamos tener el honor de recibirle nuevamente en el futuro.

Departamento de Calidad

maurice huismans9
FEB 2024
No ha dejado ningún comentario.

CHRIS STALMANS10
ENE 2024
No ha dejado ningún comentario.

BAKARNE MARTINICORENA9
ENE 2024
Ha estado fenomenal!!
Un apartamento agradable, amplio, con bonita decoración y muy bien ubicado.
Respuesta del Departamento de Calidad

Estimado huesped, Agradecemos sinceramente sus amables palabras sobre su reciente estancia en nuestros apartamentos. Nos alegra saber que tuvo una experiencia fenomenal, disfrutando del agradable y espacioso ambiente, la decoración bonita y la excelente ubicación. Sus comentarios positivos nos motivan a seguir ofreciendo un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

Departamento de Calidad

Henry Bradford10
ENE 2024
Maravilloso!!! Para volver siempre
El piso está increíble. Queremos volver muy pronto. La ubicación es perfecta y el descanso es total, porque es súper silencioso dado que está en un patio intertior muy lindo y tranquilo. Las camas súper cómodas, los baños impecables. No hay detalle que no haya funcionado perfectamente!!!
Respuesta del Departamento de Calidad

Estimado Henry,

Nos complace profundamente recibir su elogioso comentario. Su apreciación positiva sobre la calidad y comodidades nos llena de satisfacción. La tranquilidad del patio interior y la impecable atención a los detalles son aspectos que valoramos enormemente. Agradecemos su consideración de volver siempre, y estaremos encantados de recibirle nuevamente en un futuro cercano.

Departamento de Calidad

cynzia ALVINO9
DIC 2023
Ridurrei il rumore delle macchine dell´aria condizionata.
Respuesta del Departamento de Calidad

Dear Cynzia, Thank you for your valuable feedback. We appreciate your input regarding the noise from the air conditioning machines. Your comfort is important to us, and we will certainly look into ways to address and reduce the noise levels to enhance your experience during your next visit. Thank you for choosing us, and we look forward to the opportunity to host you again.

Quality Department

SUSILAWATI AJI10
DIC 2023
Unforgettable stay and love it to bits!
I love the strategic location, the ambience of the apartment, the kitchen, the living and the dining area, my kids´ room and the bathrooms. There are two lifts so it was easy to transport our luggage into the apartment. Very well maintained apartment. The host waited for us at the apartment. Very breeze check-in and check-out. I am gonna miss this apartment and Malaga so much. Can´t wait to book this apartment for our next holiday. Will surely come back!
Respuesta del Departamento de Calidad

Dear guest, We extend our sincere gratitude for taking the time to share your feedback. It is truly heartening to learn that your recent stay was an unforgettable experience.
We also value your acknowledgment of the efficient check-in process and the host´s presence, ensuring a seamless experience for you. Your sentiments of missing the apartment and the city of Malaga resonate with us, and we eagerly anticipate the opportunity to host your future holidays. Thank you for considering a return visit, and we look forward to providing you with another exceptional stay in the future.

Quality Department

MANUEL LAGUNA GONZALEZ9
NOV 2023
El apartamento es muy bonito y ubicación excelente.
La ubicación es excelente, está al lado de la catedral.
Las camas un poco duras.
Respuesta del Departamento de Calidad

Estimado Manuel, Agradecemos sinceramente sus amables comentarios sobre la belleza del apartamento y su ubicación excelente. Lamentamos que las camas no hayan sido completamente de su agrado. Apreciamos sus observaciones, ya que la comodidad de nuestros huéspedes es de suma importancia. Le agradecemos por elegir alojarse con nosotros y esperamos recibirle nuevamente en el futuro para ofrecerle una experiencia aún más placentera.

Departamento de Calidad

Serena Luponio9
NOV 2023
Posizione eccezionale, condominio bello e molto tranquillo. Arredo moderno, nuovo , bello e funzionale.
Qualche asciugamano in più ci voleva visto che avevamo prenotato 3 notti.
Respuesta del Departamento de Calidad

Dear Serena, Thank you for your positive feedback. We´re glad you enjoyed our exceptional location. It´s great to hear that the modern and functional furniture added to your experience. We appreciate your note about the need for extra towels during your stay, and we´ll ensure to address this for future guests. We look forward to hosting you again.

Quality Department

Mitul Bunki10
NOV 2023
Nice location. Very near to tourist destinations.
Respuesta del Departamento de Calidad

Dear guest,

Thank you for your positive feedback. We´re pleased to hear that you found our location nice and very near to tourist destinations. We hope your stay was enjoyable, and we look forward to the opportunity to host you again in the future.

Quality Department

Bartosz Madej9
NOV 2023
Dobrze urządzony apartament w świetnej. lokalizacji, samo centrum Malagi. Jedyny minus to brak odpowiedniej ilości światł
Czystość , wyposażenie.
Brak odpowiedniej ilości światła dziennego.
Respuesta del Departamento de Calidad

Dear Bartosz, Thank you for taking the time to provide feedback on your stay. We´re pleased to hear that you found the apartment well-furnished and in a great location in the center of Malaga. However, we take note of your concern about the lack of adequate lighting and its impact on daylight in the apartment. Your feedback is valuable, and we´ll certainly explore ways to enhance the lighting for a more comfortable stay in the future. Your satisfaction is important to us, and we hope to have the opportunity to host you again.

Quality Department

Tracy Barker10
NOV 2023
A perfect short trip in a delightful apartment perfectly situated. Our host was really lovely and friendly and very help.
The apartment was really lovely and spacious. Really comfortable beds and pillows.
Respuesta del Departamento de Calidad

Dear Tracy, Thank you for sharing your positive experience. We´re delighted to hear that your trip was perfect and that you enjoyed the apartment. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

Quality Department

Luiza Chan Sho Ving9
NOV 2023
No ha dejado ningún comentario.

Katja Müller10
NOV 2023
Alles super!
Respuesta del Departamento de Calidad

Dear Katja, Thank you for your positive feedback. We´re delighted to hear that everything was great. We hope to welcome you again soon.

Quality Department

Marcos Sebastián Wenner10
OCT 2023
a ubicación, la limpieza y el equipamiento.
Solo pequeños detalles a mejorar como unas lámparas de la cocina que no funcionaban.
Respuesta del Departamento de Calidad

Estimado Marcos, Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.

Departamento de Calidad

Anna Schmalebach9
OCT 2023
Alles super.
Leider kein Balkon.
Respuesta del Departamento de Calidad

Dear Anna, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.

Quality Department

Jean-Marc Beaufils10
OCT 2023
Logement très agréable et confortable. Situé dans un immeuble résidentiel en plein centre historique mais très calme car fenêtres donnant sur des cours intérieures, ce qui le rend un peu moins lumineux que tel que montré sur les photos du site. Parfait pour visiter le centre historique à pied et accéder au bord de mer. Très bon accueil sur place.
Respuesta del Departamento de Calidad

Dear Jean-Marc Beaufils, We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Quality Department

Daryl Florentinus10
SEP 2023
Mooie, Ruime en Schone accommodatie in het hart van Malaga Centro. De host is erg vriendelijk en behulpzaam.
Respuesta del Departamento de Calidad

Dear Daryl, We are delighted to receive your gracious feedback regarding your recent stay at our charming and spacious accommodation nestled in the heart of Málaga Centro. It is truly heartwarming to hear that you found our establishment to be both beautiful and impeccably clean, and we are particularly pleased to know that our host´s hospitality left a positive impression on your experience. Your kind words motivate us to continue providing exceptional service, and we look forward to the pleasure of hosting you again in the future.

Quality Department

Marc Facchini8
AGO 2023
All good though.
The size, washer and dryer. Close to everything.
There were ants in the kitchen. Not all toilet benches and bidet were fixed. After we were given the keys, our questions were not answered.
Respuesta del Departamento de Calidad

Dear Marc,

We are grateful for your feedback. It is heartening to know that you found several aspects of your stay to be positive, such as the apartment´s size, the convenience of having a washer and dryer, and its location. However, we deeply regret the inconveniences you encountered. Please be assured that it was an isolated incident and not representative of our usual standard.
First at all, the communication between host and client is very important to us so we regret that in your case it not work up the standard, we will take an action to avoid it happen again in the future. On the other hand, about ants , toilet benches and bidet we will pass this information on to our staff to work on it immediately. We apologize again for any inconvenience caused during your stay and we value your feedback immensely, as it helps us improve our services. If you decide to stay with us again, we are committed to providing you with a vastly improved and more satisfying experience.

Quality Department.

Sandriita Obregon10
AGO 2023
Encantadas de volver a repetir en ese apartamento, tan lujoso, amplio y sobre todo cercano. El trato cordial ameno y flexible.
Respuesta del Departamento de Calidad

Estimada Sandriita, Es un placer para nosotros haber tenido la oportunidad de hospedarles de nuevo, les agradecemos profundamente sus elogios y su valoración, no dude en contactar con nosotros si podemos hacer algo para que su próxima experiencia sea aun más memorable.

Departamento de Calidad

RITA BLANDAR10
AGO 2023
Amazing experience.
The property is very clean and elegant, the facilities are really good, the location is amazing and the staff very responsive.
Respuesta del Departamento de Calidad

Dear Rita, We are thrilled that you had a pleasant stay in Málaga and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.

Quality Department.

chris woodger10
JUL 2023
Well positioned city centre apartment
Flat is fantastically well positioned in the town centre yet doesn´t suffer from any street noise. 1 minute walk into town and 10 mins from the beach. Owner speaks great English and very proactive on communication. Would 100% use again. RECOMMENDED.
Toilet seats do need fixing. The owner knows this and is working on it. Other than that everything was perfect.
Respuesta del Departamento de Calidad

Dear Chris, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.

Jose L.H. Campos
Quality Department Manager

Rosemary Bates8
MAY 2023
No ha dejado ningún comentario.

Petra Dürr9
MAY 2023
Sehr zentrale Lage und doch sehr ruhig. Gut ausgestattes Appartement, wir haben uns sehr wohl gefühlt.
Toilettenbrille und im anderen Bad der Deckel waren nicht richtig befestigt. Zu wenig Möglichkeiten um die Handtücher aufzuhängen.
Respuesta del Departamento de Calidad

Dear Petra,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.

Jose L.H. Campos
Quality Department Manager

Alina Belova8
MAY 2023
The location is perfect! In the middle of the old town! Very clean and comfortable.
The stuff answered very slow. It took about a day to get response. It is better to ask all questions at once, because then it will be very difficult to communicate
Respuesta del Departamento de Calidad

Dear Alina,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.

Jose L.H. Campos
Quality Department Manager

Gary Horsting7
MAY 2023
No ha dejado ningún comentario.

Katrin Schwaller9
ABR 2023
schönes Apartment mitten in der Fussgängerzone
wunderbar zentral gelegen, grosszügiges Apartment, sehr netter Empfang
Respuesta del Departamento de Calidad

Dear Katrin,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.

Jose L.H. Campos
Quality Department Manager

Gerrit Glischinski7
ABR 2023
No ha dejado ningún comentario.

Robert Murphy8
MAR 2023
see above
water leakage in large bedroom loo during week. Toilet seat need fixing, No plug for bath. No towel rail by wash basins to hang towel.
Respuesta del Departamento de Calidad

Dear Robert,
Thank you for taking the time to share your feedback with us. We´re sorry to hear that you experienced some inconveniences during your stay, including the water leakage in the bedroom loo and the need for a toilet seat fixing.

Please accept our sincere apologies for any inconvenience caused. We can assure you that we will take immediate action to rectify these issues and ensure that they do not occur in the future. On a positive note, we´re thrilled to hear that you enjoyed other aspects of your stay with us.

Thank you once again for choosing our establishment, and we hope to have the opportunity to welcome you back in the near future.

Jose L.H. Campos
Quality Department Manager

Lenny Van der Zwaan9
MAR 2023
Prachtig appartement en geweldige locatie midden in het centrum
Waanzinnige locatie. Midden in het centrum waar veel terrasjes en winkeltjes waren. Op loopafstand van het strand. Als je eenmaal in het appartement bent is het super stil.
Respuesta del Departamento de Calidad

Dear Lenny,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Anna Malago10
MAR 2023
Beautiful 2 bedroom flat in a fantastic central location, highly recommended!
Respuesta del Departamento de Calidad

Dear Anna:
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

RAEED ALGHANEMI10
MAR 2023
The employees of genteel home were really helpful and kind we would like to send them a special thank.
Respuesta del Departamento de Calidad

Dear Raeed,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

Jose L.H. Campos
Director de Calidad

Matthias Raith10
MAR 2023
A wonderful apartment in the heart of the city that is quiet enough at night to sleep with the window open. The apartment is tastefully furnished and offers everything for a comfortable stay.
Respuesta del Departamento de Calidad

Dear Matthias,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Marcia Venegas10
MAR 2023
la ubicación excepcional, departamento amplio y cómodo, todo limpio y fácil entrada y salida
Respuesta del Departamento de Calidad

Estimada Marcia:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Narcis Costinel Frumosu10
FEB 2023
Great apartment, very close to The Cathedral, very clean , all you need inside, modern . Few steps to shops and restaurants, great staff!
Respuesta del Departamento de Calidad

Dear Narcis,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

Peter Rostgaard Bojesen10
FEB 2023
Søde, imødekommende og meget hjælpsomme værter. Skøn, stor og meget stille lejlighed.
Respuesta del Departamento de Calidad

Dear Peter,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Chakib Dassouli10
FEB 2023
No ha dejado ningún comentario.

Ian McDonald9
ENE 2023
Nice apartment in great location with great wifi too!
Great location right in the heart of Malaga. Nice large apartment which suited our needs well. Super fast Wifi also - fibre speed
Respuesta del Departamento de Calidad

Dear Ian,
It is our pleasure to read how much you have enjoyed your stay with us at our apartment. Thank you for all the kind remarks. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Helen Anderson10
ENE 2023
Great Location and very comfortable
The location was perfect; everything was on your doorstep. Home Away from Home. It was very comfortable, and the kitchen was well-equipped.
Respuesta del Departamento de Calidad

Dear Helen,
It is our pleasure to know through your review how comfortable you felt at our apartment. Our team works hards everyday to deliver top quality stays and to read reviews like yours is our most precious rewards. We hope to host you again soon.

Jose L.H. Campos
Quality Department Manager

Eduardo Paredes8
ENE 2023
No ha dejado ningún comentario.

Isabelle Pannekoek10
ENE 2023
De locatie
Respuesta del Departamento de Calidad

Dear Isabelle,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Isabelle Pannekoek10
ENE 2023
De locatie
Niets

Alessia Buselli8
DIC 2022
No ha dejado ningún comentario.

Mateos García José Antonio10
DIC 2022
No ha dejado ningún comentario.

Nyen Khing Lo1
DIC 2022
Check in required a call and coordination to pick up keys. Not particularly easy but not too difficult. They held our suitcases since room wasn’t ready when we arrived.
Jemma/Gemma treated us unprofessionally in response to an objectively unacceptable standard. The showers went freezing cold in the winter without any warning. When we reported this issue, it took 2 hours for a worker to come confirm that the water was cold and then another 2 hours for the manager (whoever Jemma was) to show up. The water, in fairness, did become warm again after 4 hours. When Jemma showed up, her apparent explanation was that the water needed time to reheat and that this was a simple problem. Verbatim she said “oh all that the water needed was time to reheat, and we came all this way, but anyways it’s fine”. She continued to try to say there was nothing that could have been done and commented that we should not be angry or upset. However, no explanation or warning of this was given from the beginning. She inappropriately commented on how we should react and feel about this development, saying we looked angry and upset. Additionally, we were only informed upon arrival, not before, that one of the toilet seats was broken. On top of that, although in fairness they did offer to replace it, the kettle was damaged when we arrived.
Respuesta del Departamento de Calidad

Dear Nyen Khing,
Although we are quite surprised and dismayed by the content of your review regarding your holiday at our San Agustin II apartment, please rest assured that your comments have been taken onboard and revised by the Management team. At Genteel Home we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday experience in our apartments, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.
Moreover, we do apologize for the technical problems you encountered with the hot water. Being the weather so cold at this time of the year, the heater does sometimes take longer to warm up the full capacity when fully emptied.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests´ experiences among us and we hope you will visit us again in the future.

Jose L.H. Campos
Quality Department Manager

Robert Swancott9
DIC 2022
No ha dejado ningún comentario.

Antonio Perez Ruescas10
DIC 2022
No ha dejado ningún comentario.

hichame ziani10
DIC 2022
No ha dejado ningún comentario.

Ana Rita Cabreros10
NOV 2022
Fenomenal:…volvería sin dudar
El Apartamento precioso. Muy bien situado en el centro de la ciudad. Limpio y tranquilo. M.José, la persona que nos recibió fue muy amable, encantadora y estuvo pendiente de nosotras.
Me gustó todo
Respuesta del Departamento de Calidad

Estimada Ana:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y los empleados fueran capaces de cumplir con sus expectativas durante su estancia.
Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

Jose L.H. Campos
Director de Calidad

Johnny Romano Pedrazzi10
NOV 2022
No ha dejado ningún comentario.

Inés Portillo Calderón10
NOV 2022
No ha dejado ningún comentario.

Juliusz Stanczuk10
NOV 2022
No ha dejado ningún comentario.

Luisa Costa9,6
OCT 2022
Excellent apartment in the heart of Malaga
Location, comfort, decoration
Price.
Respuesta del Departamento de Calidad

Dear Luisa,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Katre Liiberg10
OCT 2022
Great stay in the historical heart of Malaga.
The location is perfect and it’s really quiet in the yard facing apartments. All you need is in a walking distance.
Maybe the bed mattresses could have been a bit more comfortable.
Respuesta del Departamento de Calidad

Dear Katre,
Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special since the moment you arrived. We look forward to serving you again soon.


Jose L.H. Campos
Quality Department Manager

Maria Theresa Hizon9,2
OCT 2022
location
by car its hard to find
Respuesta del Departamento de Calidad

Dear Maria Theresa,
Thank you again for this review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Hannes Lehrbaum8,8
OCT 2022
The best location it was perfect right in the center you can reach everything by foot.Beds were comfortable.There are even 2 bathrooms
There are no roller blinds to darken the bedroom.
Respuesta del Departamento de Calidad

Dear Hannes,
Thank you for the time you spent to share your review on your recent stay at our apartment. We take good note on your feedback.
We hope to welcome you back again very soon.

Jose L.H. Campos
Quality Department Manager

Peter9,6
SEP 2022
No ha dejado ningún comentario.

Peter Lowe9,6
SEP 2022
No ha dejado ningún comentario.

Hanya8,8
SEP 2022
(+) location and 2 bathrooms
(-) Ants and the dryer didn’t work
Respuesta del Departamento de Calidad

Dear Hanya, thank you very much for your comments regarding your stay. We appreciate your constructive feedback and hope you will visit us again in not too distant future.

Aija T.
Quality Department

Óttar Völundarson8,8
JUL 2022
No ha dejado ningún comentario.

Elza10
JUL 2022
beautiful apartment amazing location comfortable place walking distance to everything
location was great, wifi was great. we were greeted by the staff did the check in showed us nearest parking great service. I would definitely go back
Respuesta del Departamento de Calidad

Dera Elza, thank you very much for your feedback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Majed10
JUL 2022
No ha dejado ningún comentario.

Emilio8,3
JUL 2022
Un apartamento muy bonito al que le faltan algunos detalles.
(+) La ubicación y la amplitud. Ideal para moverte por el centro histórico de Málaga. Al ser interior, es muy tranquilo para descansar bien.
(-) Muchas manchas de mosquitos en techos y paredes. Matamos cuatro en dos días, y no hemos sido los únicos. Las toallas pequeñas y de pobre calidad. Lo mismo con las sábanas. Faltaba gel de manos o pastilla de jabón. Había dispensador, pero vacío. La caja fuerte no funcionaba.

András9,6
JUL 2022
Pristine apartment in the best spot to see the heart of Malaga
Excellent location. Superb service from landlord landlady:-) Very cosy apartment, beautifully restored house. Quality around you. Mira famous icecream store is 70m away. Bed mattress was too soft for me-but its personal preference.
Just perfect-price was high
Respuesta del Departamento de Calidad

Thank you András for sharing your personal experience in our apartment.
We continuously strive to deliver high standard service and to ensure that all our guests leave with beautiful vacation memories.
We are glad to know that you enjoyed your stay in our apartment so much and we hope to see you again soon.

Aija T.
Quality Department

Monica10
JUN 2022
No ha dejado ningún comentario.

Sabrina8,8
JUN 2022
El apartamento es preciso, muy cómodo. La ubicación perfecta, al lado de la catedral
Respuesta del Departamento de Calidad

Muchas gracias Sabrina por sus comentarios positivos y por destacar la comodidad de nuestras instalaciones.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Rafael8,8
MAY 2022
Buena ubicación y excelente alojamiento.
La ubicación, la limpieza y las calidades de la vivienda y el mobiliario.
La persona que vino a darnos las llaves se retrasó más de una hora sobre el horario previsto "porque tenía mucho lío". La tuvimos que esperar en una cafetería aledaña al alojamiento.
Respuesta del Departamento de Calidad

Estimado Rafael, apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento.
Nos alegra saber que nuestro apartamento, particularmente su ubicación y el servicio de limpieza hayan sido de su agrado.
Hemos tomado nota de sus observaciones relacionadas con el proceso de check-in y nos disculpamos por la espera excepcional que experimentó a su llegada, ya que nuestro equipo siempre intenta llegar con la más exactitud posible a cada llegada pero a veces surgen imprevistos. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a su familia. Haremos todo lo posible para mejorar en este aspecto nuestros servicios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Laura9,6
MAY 2022
The aparment is great. Everything was perfect and the location in the city of Malaga is very good. The host Maria war very nice and helped us with everything (recommendations etc.). We would come back!
Respuesta del Departamento de Calidad

Dear Laura, thank you very much for sharing your personal experience about your recent stay in our apartment. We are glad to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We look forward to your next visit.

Aija T.
Quality Department

Safak10
MAY 2022
great location and value. we stayed with a 18 month old baby and didn´t have any noise complaints
Respuesta del Departamento de Calidad

Thank you very much for your kind review.
It was a pleasure to assist your family during your stay in Malaga and we hope you will visit us again in the future.

Aija T.
Quality Department

Ross9,6
MAY 2022
No ha dejado ningún comentario.

Елена10
MAY 2022
wonderful weekend
very nice place
Respuesta del Departamento de Calidad

Thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
We hope to see you again soon.

Aija T.
Quality Department

Gregor10
ABR 2022
No ha dejado ningún comentario.

gondias958,3
ABR 2022
No ha dejado ningún comentario.

kimsen8,3
MAR 2022
Great location, nicely decorated apt, just needed some fine tuning.
The safe deposit box was there but could not be used. There was insufficient bath soap and shampoo for 2 pax, let alone 5pax. There was a load buzzing sound from the second bathroom.
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment and for taking the time to share your concerns regarding the stay.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.


Aija T.
Quality Department

Guillaume7,9
FEB 2022
Appartement conforme aux photos en ce qui concerne l’équipement à l’exception que ce dernier est très très sombre. Donc photos trompeuses en ce qui concerne la luminosité
Aucune lumière de l’extérieur ce qui oblige à allumer la lumière tout le temps
Heureusement il a fait beau et on a pu être dans Malaga durant tout notre sejour

Helene10
FEB 2022
No ha dejado ningún comentario.

Lynette10
FEB 2022
Central, modern, well furnished apartment, quiet even though right in the centre of Malaga
Perfect location near the Cathedral. Clean, quiet, comfortable and modern. Very much as shown in the photos.

Peter10
FEB 2022
Excellent location and central for everything

Gillian9,6
FEB 2022
No ha dejado ningún comentario.

Egita7,9
FEB 2022
owerall good,nice design apartement
Beautiful design,quiet,comfy bed
The apartement was in interior yard,so you dont have city view. Main bathroom has very unpractical layout-no holder for toilet paper, no place for showergel,not 100% comfortable design-seems it is made too look nice but not to be practical.
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment for your stay in Malaga and for your kind review.

We appreciate your highlights on the comfort and beauty of the apartment and your comments which help us to get to know the points where we can still improve the experiences of our guests.

We hope to have the opportunity to welcome you back on your next visit and exceed your expectations.

Aija Teilane
Quality Department

Marie10
DIC 2021
Parfait pour un séjour au cœur de la ville !!!
emplacement parfait, calme, confortable !
Les voisins un peu bruyant le soir (beaucoup de cri) et des fourmis dans la cuisine
Respuesta del Departamento de Calidad

Thank you for sharing your feedback on your recent stay in our apartment. Your comments are very important for us to ensure we keep on delivering unforgettable holiday experiences to our guests.

We highly value your time and constructive critics and hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

josiane9,6
NOV 2021
Très bel appartement,belle déco,très bien situé
tout
pas d’extérieur
Respuesta del Departamento de Calidad

Thank you for the time and effort you spent to share your personal experience in our apartment.

We are also grateful for your highlight on the central location and beauty of the apartment. We are always glad to read that our guests went home with great holiday memories.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Carmen Reixach Trigo9,6
OCT 2021
Un lloc ideal per visitar Màlaga proper a tots els museus i centres d´interès.
Molt cèntric, ampli, tranquil. Personal molt amable. Amb tot el que necessitàvem per passar uns agradables dies a Màlaga.
Respuesta del Departamento de Calidad

Estimada Carme
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegir Genteel Home cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Un saludo, Ana García, Dpto. de calidad

Saskia Evers10
OCT 2021
Our stay at San Agustin II was very pleasant. The apartment was beautiful (exactly as shown in the photos), clean and nicely furnished. Very complete and really in the middle of the lively center without being bothered by it inside. The service from Gema (the lady who welcomed us) was superb. For example, we missed a hair dryer and that same evening there was a bag on the door with a new hair dryer. She responded immediately to questions. We definitely recommend this apartment and if we come back we will definitely stay here again.
Respuesta del Departamento de Calidad

Dear Saskia First and foremost we would like to thank you for the praising review you shared following your recent visit to our GH San Agustín II apartment and are delighted to read that we were able to match your expectations. Regards Ana García Customer Service

Luk Duquesne8,7
AGO 2021
excelente ubicación, departamento tranquilo y muy bien equipado.