Plaza de España Apartment

The apartment was everything as promised and everything went smoothly. Special thanks to easy and flexible check-in process. We really enjoyed our stay and could warmly recommend this place for couples!

Genteel Home: Thank you very much for your kind review.
We are glad to know that the apartment met your expectations. Our staff always strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated our efforts upon your arrival.

Thank you again for your time and suggestion to other guests.

Aija T.
Quality Department

Great apartment. There was a problem with the heating but this was resolved promptly

Genteel Home: Thank you very much for your comments regarding your stay.
We appreciate your highlights on the service you received from our team. Our aim always is to guarantee a memorable stay for our guests.

We look forward to serving you again in the near future.

Aija Teilane
Quality Department

Good location in heart of madrid.Nice staff. They let us for early checking and late checkout. Prepared our necessary furnitures.
The air conditioned is so noicy. The apartment space appears less than they presented in booking .com , my be about 80-90sq

Excellent apartment in the best location. Simply, no complaints whatsoever. We love the views and the comfort of this apartment. Wishing to come back soon.

Preciosas vistas desde la habitación!!

Excelente atención, el piso súper bien limpio, decorado y buen avista sobre Madrid.
Lo recomiendo 1000%

Lo mejor la vista y decoración del piso.
Todo muy bien . Recomiendo el piso . La atención perfecta, vista increíble sobre madrid . 100% recomendado

El apartamento precioso, impecable y con una terraza con unas vistas increíbles! La atención de Ana exquisita en todo momento. Muy amable y atenta. El piso estaba perfectamente desinfectado y limpio, lo que da mucha sensación de seguridad en estos momentos. Sin duda repetiremos!

Personal atento y buena ubicación

No teniamos desayuno, y la estadia no fue excelente porque no funciono la cocina aunque nos quejamos en reiteradas ocasiones( aunque el anfitrion vino y pudo corroborarlo) y tampoco hicieron algun tipo de bonificacion Y era para cena del 31 de diciembre

Beautiful apartment just like photos, directly across from metro station. Lovely furnishings, balcony and bedroom. Washer and dryer very convenient! Staff (Danny) could not have been more responsive and helpful. A great stay.

Super!

Perfect. Fantastic space and very clean/ secure

Home away from home! What an awesome apartment! What you see is what you get. Thank you Danny for going the extra mile and making sure we were comfortable and taking interest in our trip. The apartment is lovely and spacious, clean, superb bedding, modern, air conditioned and the location is perfect. Most attractions in area are in walking distance. Lots of restaurants to choose from in the area. Stunning views of the city! 10/10. Everything is up to date, clean,and modern. Loved the fact that there were two bathrooms!

This property is absolutely superb! The location is excellent and the view is breathtaking. The bed is extremely comfortable and the living room is decorated very nicely.

位置很好，房子住的很舒适，阳台外景观佳，唯独对中国人来说少了个烧水壶

The apartment is in a luxurious building and perfect location,close to everything.Very modern and cozy.The only issue is that they were not very cooperative during check out we had to check out at 11 and there was no place to leave our luggages as they stated during check in.For the amount we paid we expected a better service in that department.However,Dani was kind to suggest a luggage locker near by. Other than that we had a great stay and it’s recommended.

Genteel Home: Thank you for your review Sabra. Unfortunatelly we don´t have a place to keep the luggage after the departure. It wasn´t possible to leave your luggage at the apartment due we have another guests coming and we needed time to clean the apartment. But usually we let our guests to stay if the apartment is available on the day of departure. Anyway, we hope that you had a very nice stay and we are grateful for your words. Fátima - responsable del departamento de calidad de Genteel Home.