Suite Plaza Mayor I

완벽했던 가족여행
위치와 시설 모두 최고였습니다.
호텔이 아니어서 짐 보관이 힘들어요. 참고하셔야할 것 같아요.

Genteel Home: Thank you very much for your kind feedback. We are glad to know that your family had a nice stay with us. We appreciate your constructive comments and hope to have the opportunity to welcome you back in the future.

Aija T.
Quality Department

No ha dejado ningún comentario.

No ha dejado ningún comentario.

Perfect location! Walking distance to many restaurants, bars and historical sites. The view was beautiful. Absolutely loved this apartment!

Genteel Home: Dear Samantha, thank you very much for your positive feedback. We are glad to know that you enjoyed your stay so much, and we hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Loved the place! Clean, convenient, perfect for couple people. Location is 100%!!!!! But the best of it… the view!! Just opening the doors to the balcony each morning and see the Plaza Mayor… priceless!!!

Genteel Home: Dear Danni, thank you for your kind feedback. We are glad to know that you enjoyed your stay in our apartment, especially its locations and views.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Excellent location! Very centric to all famous landmarks and POI. The view is stunning day and night.

Genteel Home: Thank you for staying with us and also for taking the time to share your opinion relating to your recent visit.
We hope to see you again soon.

Aija T.
Quality Department

bueno
céntrico
me pidieron datos de la tarjeta

Genteel Home: Gracias por elegir nuestro apartamento en esta ocasión y por la cortesía de su tiempo.
Lamentamos mucho cualquier inconveniente que le pudo causar el hecho que todos nuestros huéspedes deben mostrar un documento de identidad válido y una tarjeta como garantía al realizar el registro de entrada. También nos gustaría añadir que esta información está disponible en la confirmación de la reserva antes de su llegada al apartamento, ya que se trata de un requisito básico para el proceso de check in.
Una vez más le damos las gracias por haber elegido nuestra propiedad para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

position in the city centre is excellent!
place 1.floor
leaking sink

Genteel Home: Dear Marek, thank you for your feedback. We appreciate your highlight on the excellent location of the apartment and we are thankful for your comments regarding the things must be checked as they help us to improve our services and improve the experience of our guests.
We look forward to seeing you again.

Aija T.
Quality Department

excelente
ubicación, limpieza, toque personal de ana

Genteel Home: Dear Paul, we really appreciate your time you took to review your stay. We are glad to know that we were able to match your expectations and hope to welcome you again in the future.

Aija T.
Quality Department

It is clean and beautiful view, deserve second time!

Genteel Home: Dear Yi,
First of all, we would like to thank you for the very positive comments you have shared regarding your recent visit to our apartment, we are delighted to know that we were able to meet your expectations.
Last but not least, a thorough cleaning is an absolute must for us. For this reason, we thank you for pointing out cleanliness, fully aware that it is a basic element for a comfortable experience.
We are looking forward to receiving you again.

Very happy here, would stay again and would recommend to friends.
It´s exactly as pictured. great location, comfy bed, all great!
not much closet space so your suitcases get in the way, but not really a big deal. some wear and tear is showing on the unit, but again it was a great stay.

Genteel Home: Dear Sabrina, thank you for making us your choice apartment for your stay in Madrid and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

No ha dejado ningún comentario.

wonderful stay, close to everything. Train station was about 1.5 kms away
Location was incredible, view from the balcony was sensational
bathroom was a little small but adequate

Fantastic stay.Apartment was ideal.It´s location,decor,and comfort was first class.Most of all the excellent help and service from Gabriella was outstanding.

Great location. Easy to walk to sights of interest and an easy pick up point for tours. The apartment was as described. The bed was comfortable, had well equipped kitchen with a dishwasher and clothes washer.
Wi-Fi worked well too.

No ha dejado ningún comentario.

No ha dejado ningún comentario.

No ha dejado ningún comentario.

sopravvalutato. ottimo solo posizione.
la posizione è la grandezza della camera
scale del condominio fatiscenti, mancata cura dei dettagli come stipite delle porte rotti, lavandino che perdeva allagando il piano cucina, bagno troppo piccolo senza punti di appoggio rispetto alla grandezza della camera soggiorno. prese senza usb tipe. abbiamo prenotato convinti che si trattasse del piano con la terrazza. la descrizione non è stata esaustiva per cui ci siamo ritrovati a pagare per un secondo piano. il prezzo non è adeguato al complesso della situazione. siamo arrivati a mezzanotte quasi, abbiamo pagato un surplus e in camera non abbiamo trovato neanche una bottiglia d’acqua.

Genteel Home: Dear Emanuela, thank you for sharing your experience with us and your comments regarding the aspects which did not meet your expectations; we appreciate every form of feedback.

On the future occation please do not hesitate to contact directly our Reservation department team, in order to find the apartment which best suits your needs. Although we always provide all the information online about our properties, the information provided by other sales channels can be confusing.

Reviews like these give us an opportunity to address areas of improvement. We really appreciate your review, and we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Местоположение отличное - самый центр и до всего рукой подать. Очень порадовало наличие средств для стиральной и посудомоечной машин. Отличный Wi-Fi
Очень шумно ( окна выходят на площадь). Старые рамы совсем не дают никакой шумоизоляции. В целом, все уже достаточно "уставшее" и требует ремонта , особенно полы. На балкон можно выходить разве что по одному, на фото он кажется ощутимо больше.

Genteel Home: We appreciate your feedback regarding your stay with us.

Thank you very much for highlighting the excellent location of the apartment. Being located in the heart of the city, it offers our guests an enriching experience in Madrid, and we are glad you enjoyed it.
Due to the protection of the original building, unfortunately we were not able to change the windows, we are sorry if this caused you any inconveniences during the stay.

Thank you for choosing our apartment for your stay on this occation and for your constructive insights. We hope to have the opportunity to meet you in near future again.

Aija Teilane
Quality Department

No ha dejado ningún comentario.

La situación , el balcón plaza mayor ,camas muy cómodas . Volveria
Patio y escaleras muy viejas pero por dentro todo nuevo

El emplazamiento, y la comodidad de la cama.
El baño, olía regular a pesar de estar limpio.

Genteel Home: Agradecemos sus comentarios después de su estancia.

Estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.

Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

No ha dejado ningún comentario.

No ha dejado ningún comentario.

très agréable, joli Appart . super localisation
immeuble très ancien

Genteel Home: Thank you very much for your review. We greatly appreciate the time you spent to review your stay in our apartment. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid. We would also thank you for highlighting the beauty of our refurbished apartment designed to make our guests´ stay as comfortable as possible, but keeping the original spirit of the building which is a part of the Artistic Heritage of the city. Thank you once again for making us your choice apartment for your stay in Madrid, we certainly look forward to serving you again in a not too distant future. Aija Teilane Quality department

Great location, great place. It’s right in the centre of EVERYTHING. I’d say the apartment is quite small, but very well equipped if you plan on cooking. We didn’t because there were so many restaurants around. Bear in mind, there are restaurants below you so you’ll always get a whiff of delicious food when you open the door. Might put some folks off but we loved it. Never had to use transportation (except to and from the airport) because everything is within walking distance. You might spend a bit more in this compared to other properties but you’ll save in the long run thanks to the location.

Genteel Home: Dear Rob
Firstly we would like to thank you for choosing our Plaza Mayor apartment for your holidays in Madrid and for the review you shared with us, all of your kind words about your stay with us are great to hear.
We look forward to welcoming you back again very soon. Regards

Buena ubicacion

Vistas inmejorables. Apartamento pequeño pero al último detalle. Todo genial

Generally, It was Good

El mejor lugar para hospedarse en Madrid es la Plaza Mayor

No tiene calefacción. Para calentar la casa va todo por aire acondicionado, al llegar, la casa estaba congelada, pasamos frío por unas horas porque el aire acondicionado estaba roto. Que ademas solo hay uno, y no calienta del todo el salón. Aunque debo de decir, que la persona que nos atendió, Jorge, estuvo mas que bién. Super atento, inmediatamente nos trajo estufas hasta que nos arreglaran el aire. Si habría que valorar a Jorge del 1 al 10. Le pongo un 20. Muy profesional, muy amable y muy cercano.

Genteel Home: Estimado Pablo, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Sentimos mucho leer acerca de las perturbaciones causadas por la unidad de aire acondicionado en su apartamento, y nos alegra saber que actuamos rápidamente para ofrecerle una solución durante la avería, y que igualmente pudiéramos arreglar el aire acondicionado durante su estancia. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la hospitalidad y el servicio prestado, y transmitiremos sus comentarios al miembro del equipo que usted ha mencionado. Una vez más, muchas gracias por elegir nuestro apartamento y esperamos volver a tener la oportunidad de servirle en un próximo futuro. Rosa Navarro. Guest Experience Manager.

и расположение и чистота и комфорт на самом высшем уровне!

Amazing apartment