Magnífica Casa ubicada en el corazón del barrio de Santa Cruz, en pleno centro de Sevilla.
Se trata de un Casa completa, típica de la Sevilla más antigua y clásica, de la zona más tradicional y con más historia de la ciudad. Así son las pocas Casas completas que aún quedan en el barrio de Santa Cruz.
La Casa es corta de planta y superficie, pero es alta, son 3 plantas accesibles por las escaleras internas. En la planta baja dispone del salón, un pequeño aseo y la cocina, totalmente equipada con todo lo necesario. Subiendo a la primera planta damos con una habitación con cama matrimonio de 1,50 x 2,00 m y otra habitación con cama individual de 0,90 x 2,00 m, ambas con puerta a un baño completo accesible para ambos dormitorios. En la segunda planta nos encontramos con una tercera habitación con dos camas individuales de 0,90 x 2,00 m y otra habitación individual de 0,90 x 2,00, así como un baño completo independiente. Por último, en la planta 3ª, la más alta, nos topamos con una pequeña estancia más, con un diván similar a una cama individual, que también puede ser usada como tal por un huésped. De ahí mismo se sale a la terraza privada amueblada con mobiliario de jardín.
La calle Argote de Molina es una de las más bonitas y conocidas del barrio de Santa Cruz, pues sale de la Catedral y la bordea por detrás hasta perderse en lo profundo de la zona más antigua e histórica de Sevilla, la antigua Judería.
En el entorno de la Casa puede encontrar los bares y restaurantes más típicos y castizos de Sevilla, donde disfrutar de las mejores tapas a unos precios increíbles! Además a escasos metros tmabién hay supermercados, tablaos flamencos, tiendas, etc,.
The location was perfect. The rooftop was great.The character was amazing. It was clean and comfortable.
Very loud street noise and lots of stairs but I would stay again!
L´unico problema è la rumorosità, la casa è all´incrocio di due vie in cui passano (a fatica) le auto. a causa della pavimentazione col porfido i pneumatici stridono, facendo molto rumore. Ovviamente non è colpa dei proprietari ma limita molto la qualità del sonno. Peccato perché per il resto la casa è perfetta!
Alcune camere risultavano più fredde rispetto ad altre, e sia i condizionatori che le stufette non sono riusciti a riscaldarle efficacemente. Le scale sono un po’ strette con passaggi aperti, come da una camera all’altra. Nulla di grave, basta fare un po’ di attenzione. In uno dei bagni c’era una tenda semi trasparente senza le persiane, e non era del tutto chiaro se oscurasse completamente o meno dall’esterno.
El piso es limpio, grande y luminoso. Cabían perfectamente siete personas. La posición es céntrica y la comunicación con el personal fue eficiente y rápida.
Nada
Rien
Great location, clean, separate bedrooms, plenty of space in living area, nespresso coffee machine, entrance code send in advance
It was a bit difficult to get there - taxi driver dropped us a bit too far - it would be nice to have manual for heating system
Respuesta del Departamento de Calidad
Dear Petra,
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the excellent location, the comfort of the apartment, and its cleanliness. It is wonderful that the separate bedrooms, the spacious living area, and the Nespresso coffee machine were to your liking. Our goal is to provide a welcoming and comfortable environment for all our guests, and we are pleased to know that we met your expectations.
Regarding access to the apartment, we would like to highlight that it is located in the heart of Seville, one of Spain’s most iconic and historic cities. For this reason, the area is primarily pedestrian to preserve the beauty of the surroundings and protect the environment. This means that car access is restricted in certain areas, but it also contributes to the peaceful and charming atmosphere of the neighborhood.
We also appreciate your comment about the heating system and its operation. Please remember that our customer service team is available 24/7 to assist with any similar concerns. We always encourage our guests to reach out to us so we can promptly resolve any questions that may arise.
We hope you had an unforgettable time exploring Seville, and we would be delighted to welcome you again in the future.
Best regards,
Quality Department
Bagage service was last minute niet beschikbaar
Es war etwas hellhörig von draußen da die Fenster nicht wirklich schalldämpfend waren.
Respuesta del Departamento de Calidad
Dear Rene,
We are pleased to hear that you enjoyed the apartment’s spaciousness, its charming style, and its excellent location in the heart of the historic center. We strive to offer our guests a comfortable and welcoming space where they can fully enjoy the unique atmosphere and cultural richness of the area.
However, we regret that you encountered some occasional noise during your stay. Nonetheless, it is important to note that, being located in the heart of the city, some background noise may be more noticeable depending on the time of year and any festivities taking place in the area. Nevertheless, we will review the building’s soundproofing system to ensure it continues to effectively minimize any external disturbances and maintain the tranquil environment we strive to offer.
We appreciate your feedback and hope to welcome you again in the future for an even more comfortable stay.
Quality Department.
Respuesta del Departamento de Calidad
Estimada Patricia,
Agradecemos sinceramente sus comentarios positivos y nos alegra saber que disfrutó de la ubicación privilegiada del apartamento en el corazón de Sevilla.
Respecto al ruido mencionado, lamentamos si esto pudo haber supuesto algún inconveniente durante su estancia. Siempre tratamos de ofrecer un buen aislamiento acústico para garantizar la satisfacción de nuestros huéspedes. Sin embargo, durante festividades y fines de semana, el incremento de actividad en la zona puede generar un ambiente más animado. Aun así, tomamos en cuenta su observación y le aseguramos que revisaremos este aspecto para realizar las mejoras pertinentes y minimizar cualquier posible inconveniente.
Esperamos tener el placer de recibirle nuevamente en el futuro.
We were a little cold but after all it was January. A small fan heater helped.
Respuesta del Departamento de Calidad
Estimada Nadia,
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó de la excelente ubicación y que encontró la casa bonita y conveniente para su estancia.
Lamentamos el inconveniente con el sumidero de la ducha. Ya hemos tomado nota y le aseguramos que trabajaremos en ello para garantizar que este detalle no se repita en el futuro.
Esperamos tener la oportunidad de recibirle nuevamente.
Emplacement
Maison non prête à l’arrivée. Nous sommes arrivés et le ménage était en train d’être fait. Maison non aérée.
Respuesta del Departamento de Calidad
Dear Yves,
Thank you for sharing your feedback. We are glad to know that you appreciated the excellent location of the apartment. We strive to provide a comfortable stay in an accessible area, and we are happy to hear that this met your expectations.
Regarding the cleaning, we would like to emphasize that delays are rare in our services. However, on occasion, unforeseen circumstances may arise that could affect the timing of cleaning. We sincerely apologize for any inconvenience this may have caused and assure you that we remain committed to maintaining the highest standards of service for all our guests.
We appreciate your understanding and look forward to welcoming you again in the future.
Quality Department
Ubicación central, casa limpia y conveniente.
Dicht bij het centrum
We hadden 1 bad handdoek groot en 1 kleine handdoek. 2 grote bad handdoeken is idealer voor 5 dagen.
Respuesta del Departamento de Calidad
Dear L. A. B. M,
Thank you for sharing your feedback. We are glad to hear that the accommodation was ideal for your group and that you appreciated the convenient location close to the city center.
We also appreciate your comment regarding the towels. We understand that having two large bath towels would have been more suitable for your stay, and we will take your suggestion into account for future improvements.
We hope to welcome you again in the future for another enjoyable stay.
Quality Department.
Locatie, hoeveelheid slaapkamers.
Airco wilde niet op de verwarming stand.
Respuesta del Departamento de Calidad
Dear Gerard,
Thank you for sharing your feedback with us. We are delighted to hear that you were pleased with the location and the number of rooms in the apartment.
We regret the inconvenience you experienced with the heater in the air conditioning system. Please rest assured that this is not a typical issue, and we will take note of your comment to ensure the proper functioning of the equipment. Should a similar situation arise in the future, we would like to remind you that we are always available through our contact numbers to assist you promptly and resolve any issues.
We look forward to the opportunity of welcoming you again in the future to offer you a fully satisfactory stay.
Quality Department
Great location, right in the centre of Seville. Perfect for exploring the city
Given the location it was a bit noisy in the evenings
Respuesta del Departamento de Calidad
Dear Lucie,
Thank you for your kind words about the apartment and its excellent location. We are thrilled to hear that you found it perfect for exploring the city.
Regarding the noise, as the apartment is located in the heart of Seville, we understand that it can occasionally be more noticeable, particularly during festive periods or depending on the time of year. We strive to ensure that our guests have a comfortable and enjoyable stay and take this into account for future improvements.
We appreciate your understanding. Thank you for choosing us and hope to welcome you again soon.
Quality Department
Respuesta del Departamento de Calidad
Dear Daan, Thank you for your kind words! We’re delighted to hear that you enjoyed our beautiful accommodation and appreciated the central location and vibrant neighborhood. It was a pleasure to host you, and we hope to welcome you back in the future!
Respuesta del Departamento de Calidad
Dear William,
Thank you for sharing your feedback with us. We are delighted that you appreciated the prime location of our apartment. However, we regret any inconvenience caused by occasional noise. Due to our central location, some sounds may be more noticeable at certain times of the year or during local festivities. Please accept our apologies for any disturbance, and rest assured we will review our soundproofing system to confirm it is performing as intended. We hope you had an overall enjoyable stay and found our location convenient.
Respuesta del Departamento de Calidad
Dear Alistair,
Thank you for your wonderful feedback. We’re thrilled to hear that the apartment’s excellent location, spacious layout, and beautiful interior suited your group so well. It’s also great to know that the kitchen amenities met your needs and that our communication and check-in/out process contributed to a seamless stay.
We would be delighted to welcome you back on your next visit!
The property was architecturally beautiful and very central in Seville. Check in was easy, staff was helpful and responsive. They helped us reserve a space in the dedicated car park
The kitchen only had really basic equipment. It made cooking for family a little difficult
Respuesta del Departamento de Calidad
Dear Man,
Thank you for your thoughtful review. We´re delighted to hear you enjoyed our central location and found the flat architecturally beautiful. It´s great to know that our team was able to assist you with your check-in and parking. We appreciate your feedback about the kitchen equipment and will take it into consideration for future improvements. It has been a pleasure serving you, and we look forward to welcoming you back in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Dairenys,
Thank you for your wonderful feedback. We are thrilled to hear that you loved the apartment and found it spacious for your group. It´s great to know that the location met your expectations as well. We would be delighted to welcome you back on your next visit. Thank you once again for your kind words.
Manjše stanovanje kot se zdi na sliki. Pohištvo je umazano. Težko je prezračiti stanovanje, ki je imelo neprijeten vonj. Imeli smo ščurke v apartmaju.
Respuesta del Departamento de Calidad
Dear Kristina,
Thank you for your feedback. We are pleased to hear that you appreciated the location of the apartment. It´s heartening to know that you found it to be advantageous during your stay. However, we regret any inconvenience you may have experienced. Regarding the size of the apartment, we understand that perceptions of space can be subjective, and we regret that, in your case, it did not meet your expectations.
We also sincerely apologize for the cleanliness of the furniture, as this does not reflect the quality standards we strive to maintain. We will ensure that our cleaning procedures are thoroughly reviewed to prevent such issues in the future. Concerning the odor, this can sometimes be affected by weather conditions, and we will investigate to ensure proper ventilation is in place to address this matter.
Regarding the issue with insects, we want to emphasize that we carry out regular pest control treatments in all our apartments as part of our commitment to ensuring enjoyable stays for our guests. However, external factors, such as weather conditions, especially the extreme heat associated with climate change, can sometimes result in the presence of unwanted insects. We apologize for any inconvenience this may have caused and assure you that we will assess the situation to guarantee that all preventive measures are operating effectively.
Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future with an improved experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Bo,
Thank you for your feedback. We are delighted to hear that you found the apartment very spacious and centrally located.
We look forward to the opportunity to welcome you back in the future.
Quality Department.
Good location close to cathedral etc
This should have been a wonderful break in a beautiful city as we had hoped to have the “luxury” accommodation advertised! Previous reviews when we made the original booking were positive however moor recent reviews are negative To say we were disappointed is an understatement The property was dirty which we highlighted during the stay, it was tired and not well maintained - photos available to back this up. There is a problem with cockroaches- this had been identified in earlier reviews and I explicitly contacted before to ask for reassurance , as a result we spent our stay looking out for them! There was a bright street light shining into the bedroom all night so it was like daylight at night as there were no shutters, also it was very noisy at night so sleeping was disturbed , sadly The bathrooms need refurbishing, the sealant in the shower mouldy,again mentioned in previous reviews with the promise it would be looked at. In one of the bathrooms there was no shelving or anywhere to leave items… a problem due to the cockroach issue The air con units were full of dust and debris, the hand control wasn’t fixed properly to the wall There was only one bedside lamp in the double bedroom… different than the pictures advertising the property There were not enough dining chairs if there were more than 5 There is only seating in the lounge area for 4 - the accommodation is advertised as being able to accommodate 6 plus The sun umbrella on the terrace had no cover on it and was therefore useless, this was identified in the day of arrival but never replaced There was no safe for valuable items When we highlighted the issues there was the offer of sending maintenance and cleaning all of the issues should have been addressed prior to our stay I am really disappointed by the accommodation which
Respuesta del Departamento de Calidad
Dear Anna,
Thank you for your feedback. We are glad that you found the location to your liking. However, we are sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to address the issues raised.
With regard to the cleanliness of the property, we sincerely apologize, as this does not reflect the standard of quality we strive to offer our guests. Nonetheless, we are glad that our team was able to respond quickly by providing an extra cleaning service free of charge after receiving your notification.
Concerning the issue with insects, we would like to explain that we conduct regular pest control treatments in all our apartments, given our commitment to providing fully enjoyable stays. However, external factors, such as weather conditions, particularly the extreme heat brought on by climate change, can lead to the appearance of unwanted insects. We regret any inconvenience this may have caused and assure you that we will review the situation to ensure all preventive measures are functioning as expected.
Regarding the light entering the bedroom, all rooms are equipped with blackout curtains; however, we will inspect the room to ensure everything is in order. As for the noise disturbance, although outside noise may be due to external factors such as celebrations in the area depending on the time of year, we understand how important a quiet environment is for restful sleep, and we will check the soundproofing system to address this issue.
We have also noted your concerns about the maintenance of certain areas, including the bathrooms, air conditioning units, and other amenities. Please rest assured that we will thoroughly review everything you mentioned to ensure these issues are resolved and that our property is in perfect condition for future guests.
Once again, we apologize for the inconveniences, and we hope you will consider giving us another chance to provide you with a better experience in the future.
Quality Department.
Respuesta del Departamento de Calidad
Dear Laura,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Respuesta del Departamento de Calidad
Dear Geoffrey,
Thank you for your feedback. We are pleased to hear that you enjoyed staying in the beautiful house and appreciated its central location near many tourist attractions. We apologize for the inconvenience caused by the presence of insects. Please be assured that our company conducts regular pest control to prevent unwanted insects during our guests´ stays. However, external factors such as weather conditions, particularly excessive heat, can occasionally lead to the appearance of insects. We appreciate your understanding and have taken note of your comments to address this situation and prevent future occurrences. We hope that despite this inconvenience, you enjoyed your stay and our wonderful city. It would be a pleasure to welcome you back in the future.
Respuesta del Departamento de Calidad
Estimada Pilar:
Gracias por su amable comentario. Nos complace saber que el apartamento le pareció cómodo, fresco, moderno y espacioso. Es estupendo saber que la ubicación y el completo equipamiento del apartamento hicieron su estancia más cómoda. También apreciamos sus elogios sobre la asistencia de Silvia y su capacidad de respuesta a sus preguntas. Su recomendación significa mucho para nosotros, y esperamos tener el placer de hospedarle de nuevo.
Respuesta del Departamento de Calidad
Dear Camilla,
Thank you for your feedback. We are pleased to hear that you had a good stay and appreciated the spacious and clean apartment, as well as the air conditioning in every room. However, we regret the inconvenience caused by the presence of insects. We would like to emphasize that our company conducts regular pest control to prevent unwanted insects during our guests´ stay. However, external factors such as weather conditions, particularly excessive heat, can occasionally lead to the appearance of insects. We apologize once again and assure you that we have taken note of your comments to review this situation and ensure it does not happen again in the future. Thank you again for your review and we hope to have the pleasure of welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Natacha,
Thank you for your feedback. We are pleased to hear that you found the accommodation enjoyable and unique. However, we are surprised by your comment regarding the bed arrangement, as the description provided in our listing is accurate. We assure you that the details concerning the sleeping arrangements are correctly represented. We appreciate your understanding and are glad that everyone had a comfortable bed. We look forward to the possibility of hosting you again in the future.
For those who go by car it is advisable to stop the car outside the historic area and then go on foot or by taxi.
Respuesta del Departamento de Calidad
Dear Antonio,
Thank you for your positive review. We’re delighted to hear that you enjoyed the apartment and its central location in Seville. We look forward to welcoming you back in the future. We appreciate your advice for guests traveling by car. As the historic area is best explored on foot or by taxi, it’s indeed a great idea to park outside the central zone. Thank you once again for your feedback and recommendations.
Quality Department.
Nice apartment with several floors. Clean and the terrace was a nice plus.
Respuesta del Departamento de Calidad
Dear Fernando,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Respuesta del Departamento de Calidad
Dear Harsha,
Thank you for your kind review. We are pleased to hear that you enjoyed the apartment and its prime location, as well as the balcony and air conditioning. However, we would like to extend our sincere apologies for the inconvenience caused by the presence of insects. Please be assured that we conduct regular pest control to prevent unwanted insects during our guests´ stays. However, external factors such as extreme heat can occasionally lead to their appearance. We deeply regret any discomfort this may have caused and have taken note of your feedback to address this issue and ensure it does not recur in the future. We appreciate your understanding and look forward to the opportunity to welcome you back.
Respuesta del Departamento de Calidad
Dear Matt,
Thank you for your kind review. We’re thrilled to hear that you found the location amazing and that the setup of the rooms suited your group perfectly. Your recommendation means a lot to us. We’re delighted that you had a great experience and look forward to the opportunity to host you again in the future.
Respuesta del Departamento de Calidad
Estimada Rosa:
Gracias por compartir su opinión. Nos alegra saber que la ubicación del alojamiento y el servicio de guardado de maletas fueron de su agrado.
No obstante, lamentamos sinceramente las molestias causadas por la presencia de insectos durante su estancia. Queremos subrayar que nuestra empresa realiza un control regular de plagas para evitar la presencia de insectos no deseados. Sin embargo, factores externos como las condiciones meteorológicas, especialmente el calor excesivo, pueden ocasionalmente provocar la aparición de insectos. Le pedimos disculpas una vez más y le aseguramos que hemos tomado nota de sus comentarios para revisar esta situación y garantizar que no se repita en el futuro.
Agradecemos su comprensión y esperamos que, a pesar del incidente mencionado, haya disfrutado de su estancia y de nuestra maravillosa ciudad. Estaremos encantados de recibirle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Milosz,
Thank you so much for your fantastic review. We´re delighted to hear that you had an amazing stay and appreciated the Spanish charm of the apartment. It´s great to know that the location, cleanliness, and bedding met your expectations, and that the spaciousness allowed everyone to feel comfortable. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Respuesta del Departamento de Calidad
Dear Athena,
Thank you very much for your wonderful review. We are thrilled to hear that the accommodation met your expectations and that you found it perfect for groups or families. We´re glad the central location in Seville made your visit convenient and enjoyable. Your recommendation means a lot to us. We hope to welcome you back soon.
Respuesta del Departamento de Calidad
Dear Whitney,
Thank you for your wonderful review. We are thrilled to hear that you absolutely loved your stay with us and that the location was convenient for you. It´s great to know that you enjoyed spending your evenings on the rooftop area, however, we have taken note of your comment regarding its appearance and will make the necessary improvements.
We are delighted that the welcome touches, such as the box of chocolates, handheld fans, toiletries, and plentiful towels, made you feel comfortable and at home. We truly appreciate your kind words and are pleased to hear that you would definitely stay with us again. We look forward to welcoming you back on your next visit.
Respuesta del Departamento de Calidad
Dear Hernan,
Thank you for your thoughtful review. We are pleased to hear that you enjoyed our impressive house in its excellent location, right in the heart of historic Seville. It´s gratifying to know that the spacious layout and ample bedrooms met your expectations.
We apologize for any inconvenience caused by the missing curtains in some bedrooms. Your feedback is valuable to us as we strive to make improvements. Nonetheless, we are glad that the remainder of your stay was perfect.
We appreciate your feedback and look forward to the opportunity to welcome you back again soon.
Respuesta del Departamento de Calidad
Estimado José Miguel:
Agradecemos sinceramente su detallada reseña. Nos complace saber que disfrutó de su estancia en nuestra propiedad y que valoró la ubicación privilegiada en el encantador barrio de Sevilla. Lamentamos que las vistas desde la terraza no fueran de su agrado, aunque esperamos que la tranquilidad y belleza del entorno añadieran encanto a su estancia. Nos alegra que haya encontrado la privacidad que buscaban a pesar de estar en una zona céntrica. Será un placer de hospedarle nuevamente en el futuro.
Respuesta del Departamento de Calidad
Dear Bruno,
Thank you for sharing your feedback regarding your recent stay with us. We are glad to know that the location was to your liking. However, we regret to hear that the layout of the house did not meet your expectations. We would like to highlight that comprehensive information regarding the features and layout of all our accommodations is available on our website. We encourage our guests to review this information carefully to make informed decisions prior to booking, as transparency is a cornerstone of our commitment to hospitality.
Regarding the terrace, we apologize for any disappointment caused by its condition. We will promptly investigate and address the cleanliness and maintenance issues you mentioned, including the functionality of the parasol. Our goal is to ensure that all aspects of our accommodations meet the highest standards of comfort and satisfaction for our guests.
We appreciate your valuable feedback, as it helps us to identify areas for improvement. Please accept our apologies for any inconvenience experienced during your stay. We hope that despite these issues, you were able to enjoy the city. We would be grateful for the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.
Respuesta del Departamento de Calidad
Dear Daniel,
Thank you for your feedback. We are sorry to hear about the issues you experienced during your stay.
Regarding the incident with the stairs, we regret any problems caused. We would like to clarify that our website clearly specifies the detailed characteristics of the house, including the fact that it has three floors which are accessed via stairs. The security of our guests is our top priority, and our stairs are designed and maintained to ensure safety of all our clients. We have never experienced a similar situation in the past and we regret that this incident occurred in your case. We will reconfirm the security of our facilities to ensure that everything is in proper condition.
On the other hand, we will review the incident regarding the shower to address any issues and ensure it functions correctly.
We would have appreciated receiving all this information during your stay so that we could have assisted you properly and helped with anything necessary. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to better serve you in the future.
Quality Department.
L’emplacement, la deco, l’équipement
Très bruyant sur la rue mais surtout très mal isolé entre les appartements et nous avons eu des voisins très bruyants
Respuesta del Departamento de Calidad
Dear Astrid,
Thank you very much for your detailed feedback and positive remarks regarding your stay at our apartment. We are delighted to hear that you appreciated the location, the decor, and the amenities provided.
We sincerely apologize for any inconvenience caused by the noise during your stay. We understand that noise levels can be more noticeable during certain times of the year due to local festivities. We have taken note of your comment and will review our soundproofing system to make any necessary improvements to enhance our guests´ comfort.
Thank you for your understanding and for choosing to stay with us. We hope to have the pleasure of welcoming you again in the future and providing an even better experience.
Quality Department.
Respuesta del Departamento de Calidad
Dear Beth,
Thank you for sharing your feedback with us. We´re delighted to hear that you loved your stay. It´s wonderful to know that the rooms were spacious and that you enjoyed the area. However, we apologize for any frustrations you experienced with the upstairs patio. We appreciate your feedback and we will look into resolving this issue to ensure a more pleasant experience for future guests.
Regarding the washing machine and drying facilities, we apologize for any inconvenience caused. We will take your suggestion into consideration and explore options for providing clothing racks for drying clothes more efficiently. Despite these, we´re grateful that you would still choose to stay with us again. Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay in the future.
Respuesta del Departamento de Calidad
Dear Kim,
Thank you for your kind words and for choosing to stay at our lovely house in such a fantastic location. We´re delighted to hear that you enjoyed the abundance of great restaurants and bars nearby, as well as the proximity to Sevilla´s historic attractions. However, we apologize for any inconvenience caused by the noise. Please note that noise levels can vary and may be influenced by external factors such as festivities or events in the area. We regret any inconvenience in this regard and we will work to try to avoid similar situations in the future.
We´re pleased to hear that you found the house well-furnished, with comfortable beds and a well-stocked kitchen. Providing a comfortable and enjoyable stay is our top priority, and we´re glad that you received great recommendations from our team at Genteel Home. Thank you for recommending our place in Sevilla, and we hope to have the pleasure of hosting you again in the future.
Respuesta del Departamento de Calidad
Dear Ryan,
Thank you for sharing your feedback with us. We´re sorry to hear that the rainy weather impacted your experience negatively. We hope that despite the weather, you were still able to enjoy some aspects of your stay. Thank you for choosing us, and we hope to welcome you back under sunnier skies in the future.
Todo fantástico
Respuesta del Departamento de Calidad
Estimada Adelaza:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Nos alegramos que haya podido disfrutar de nuestra conveniente ubicación y que encontró la casa encantadora. Gracias por confiar en nuestros servicios.
Departamento de Calidad.
Respuesta del Departamento de Calidad
Estimado Juan:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de su estancia en nuestra casa de Bamberg.
Lamentamos profundamente los inconvenientes causados por el ruido. Nos gustaría que este problema puede ser puntual y depende de la época del año y las festividades locales. No obstante, tomamos en serio su experiencia y revisaremos nuestro sistema de insonorización para mitigar cualquier molestia en el futuro.
Agradecemos su comprensión sobre el espacio común. Nos esforzamos por ofrecer el mejor servicio posible en todas las áreas, y apreciamos sus comentarios constructivos al respecto.
Nos alegra saber que a pesar de los inconvenientes, consideraría regresar debido a la excelente ubicación y el encanto de nuestro establecimiento. Estaremos encantados de darle la bienvenida nuevamente y hacer todo lo posible para garantizar que su próxima estancia sea aún más placentera.
Respuesta del Departamento de Calidad
Dear Anya,
Thank you very much for your lovely review. We´re thrilled to hear that you found our place beautiful and spacious, and that you had such a wonderful and comfortable stay. Your kind words mean a lot to us, and we truly appreciate your feedback. Should you ever find yourself back in the area, we would be delighted to welcome you for another good experience.
Respuesta del Departamento de Calidad
Estimado Jaime,
Gracias por sus comentarios. Nos complace saber que disfrutó de la excelente ubicación de nuestro apartamento, con restaurantes a solo unos metros de distancia. Estamos encantados de que haya encontrado el apartamento increíble. Su satisfacción es nuestra prioridad, y esperamos darle la bienvenida nuevamente para otra experiencia maravillosa en el futuro.
Respuesta del Departamento de Calidad
Dear Marta,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Gianni,
Thank you for sharing your feedback with us. We´re pleased to hear that you found our accommodation in an excellent location, allowing for easy exploration of Seville on foot. We´re also glad that you appreciated the attention and assistance provided by our host throughout your stay, including support with choosing and booking tourist and cultural experiences.
However, we´re sorry to learn that the cleanliness of the accommodation did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. We value your feedback, and your recommendation for improvements is greatly appreciated. Rest assured, we will take your comments into consideration to ensure a more satisfactory experience for our future guests. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Respuesta del Departamento de Calidad
Dear 상주,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Informação sobre estacionamento na zona e como chegar à propriedade podiam ser facultadas em avanço.
Respuesta del Departamento de Calidad
Dear Neto,
Thank you for your positive feedback on our property in Seville. We´re thrilled that you enjoyed the central location, the accurate representation of the house in both description and photos, as well as the wonderful terrace.
Your suggestion about providing information on parking and directions in advance is well noted. While we typically offer such details upon request, we acknowledge the importance of proactively providing this information to enhance the overall guest experience. We apologize for any oversight in this regard and appreciate your understanding.
We value your feedback and hope to have the opportunity to welcome you back in the future.
Best regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado C. Cossio,
Gracias por tomarse su tiempo para compartir su reseña.
Tomaremos en cuenta sus sugerencias para futuras mejoras y le agradecemos que ponga a nuestro conocimiento estos detalles a mejorar. El confort de nuestros huéspedes es nuestra prioridad y esperamos tener la oportunidad de hospedarle de nuevo en su próxima visita a Sevilla.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Alex,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Apartamento muy bonito, únicamente con muchas gradas para subir a cada nivel
Respuesta del Departamento de Calidad
Estimado Federico,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
En relación a sus observaciones sobre las escaleras, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre sus expectativas y la realidad de la propiedad.
Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Saludos cordiales,
Departamento de Calidad
The picture used above is NOT your living room! They have several properties, so be careful to look at the FINAL link for YOUR unit. Very deceiving! This unit is very dark, had cockroaches, and a smell of sewage in two bathrooms. It had lights that didn’t work and an electrical plug issue in kitchen.
Respuesta del Departamento de Calidad
Dear Erin,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about our location, spacious rooms, and the prompt responsiveness of our customer service team.
We regret to hear about the challenges you encountered during your stay, and we want to extend our sincere apologies for any inconvenience caused.
Regarding the information about the apartment, Booking.com groups photos of all apartments that we have in the same area, allowing guests to select the one that best suits their preferences based on the provided characteristics. To ensure you have chosen the apartment that aligns with your expectations, we send a confirmation of your reservation. This way, you can be confident that you have booked the one you truly desire. We regret any misunderstanding in this regard.
Regarding the noise and other issues you experienced, we would like to clarify that these are unusual problems and its appearance depends greatly on external agents, even so, we have already taken steps to address them an avoid any similar situation in the future. We´re pleased to hear that our customer service team was able to assist you promptly to help you with everything you needed.
In light of the inconveniences you faced, we hope the compensation offered reflects our commitment to making things right. We value your feedback, and your insights help us improve our services. Your comfort and satisfaction are our top priorities, and we are committed to addressing the issues you´ve raised. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.
Quality Department.
Veel ruimte en eigen dakterras
Veel trappen
Respuesta del Departamento de Calidad
Dear Bart,
Your generous feedback is very much appreciated.
Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Jan,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Matthew,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Martin,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Estimado Jorge,
Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación de nuestro apartamento. Nos alegra saber que encontró conveniente y agradable nuestra localización. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.
Saludos cordiales,
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Christos,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Valerie,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
La maison est superbe, magnifiquement décorée, en plein centre de seville, une vraie pépite ! La cuisine est fonctionnelle, les chambres magnifiquement décorées et très confortables, il y a de la climatisation dans chaque pièce, un vrai plaisir lorsqu’il fait chaud en été ! Le petit rooftop est très chouette pour se poser le soir. Il n’y a rien à dire si ce n’est que c’était parfait !
Respuesta del Departamento de Calidad
Dear Emeline,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Respuesta del Departamento de Calidad
Dear Erika,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Ron, Thank you for taking the time to provide us with your detailed feedback about your recent stay at our apartment. We apologize for any inconvenience caused by the number of stairs you encountered during your stay. On the other hand, we also take note of your observations regarding the living room space and the upstairs patio to enhance the comfort and functionality of this areas. We are truly sorry to hear about the issue you faced with roaches during your stay. Please accept our sincere apologies for any distress this may have caused. We take pest control very seriously, and we are already addressing this matter to prevent any future occurrences. Your comfort and satisfaction are paramount to us, and we are committed to providing a clean and pest-free environment for all our guests. Your feedback is invaluable to us as it helps us identify areas where we can improve. We are committed to continually striving for excellence and ensuring that each guest´s stay is as comfortable and enjoyable as possible. To end, we´re glad to hear that you found our location within town to be favourable. We hope you´ll consider staying with us again in the future, so we can have the opportunity to exceed your expectations.
Kind regards.
Jose L.H. Campos Quality Department Manager
Respuesta del Departamento de Calidad
Dear Patrick, We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear James, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Sarah, we would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Alice, thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
El apartamento está en una ubicación súper céntrica. Muy limpio y bien cuidado, la terraza en la azotea es un puntazo.
El hecho de estar distribuido en tres plantas lo hace un poco incómodo para niños y personas mayores
Respuesta del Departamento de Calidad
Estimado Jon:
Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento como su elección de alojamiento. Su opinión significa mucho para nosotros y esperamos sinceramente que su estancia haya superado sus expectativas. Estaríamos encantados de tenerle como nuestro huésped una vez más en el futuro. Por favor, no dude en contactarnos si hay algo que podamos hacer para asegurar que su próxima visita sea aún más agradable.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Steffen,
Dear guest, thank you for your kind words about our location and decor. We´re sorry for any inconvenience regarding car access. Being located in the heart of the old district of Seville, the nature of the streets is usually narrow. We appreciate your feedback and look forward to welcoming you back!
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Estimado Roger:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Mark,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Lorraine,
We read with great joy hoy much you have enjoyed your stay at our apartment. Thank you for the praising words towards the rooftop. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Brian,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Brian,
It is a great pleasure for us to read that you had an amazing stay with us. We thank you for the recommendation to other travellers and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Hyggelig bolig med fin terrasse, og virkelig god beliggenhed.
Ikke noget dårligt ved boligen.
Respuesta del Departamento de Calidad
Dear Michael,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Il riscaldamento non funzionava bene; abbiamo sofferto un po´ il freddo.
Respuesta del Departamento de Calidad
Dear Elena,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Jose,
We are very happy that you could enjoy your stay in Sevilla with us. We look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Complicado acceder en coche, por encontrarse en casco antiguo, pero posibilidad de aparcar en los alrededores
Respuesta del Departamento de Calidad
Estimada Irene:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Sasha, We would like to thank you for taking the time to praise the location and beauty of our apartment. We are happy it suited you for your photoshoot. We are looking forward to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
fabulous bijou apartment, couldn’t be more central and an amazing base from which to explore Seville. we couldn’t have been happier
perhaps being told you can’t drive to the door of the apartment (super narrow streets)
Respuesta del Departamento de Calidad
Dear Mark,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. Thank you for praising the central location of the apartment. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Respuesta del Departamento de Calidad
Dear Carlos, thank you very much for your kind feedback. We appreciate your detailled comments regarding your personal experience and we are delighted to know that you are willing to come back.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for your feedback. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Matt, thank you very much for taking the time to review your stay with us. We appreciate your detailled comments regarding your personal experience and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Marie-Claude, we are delighted to hear that your family´s holiday was an enjoyable one and you had a memorable stay in our apartment. It was a pleasure to assist you on this occasion and we look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Vanessa, thank you very much for choosing our property and for sharing your personal opinion about your stay.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Ricardo, we appreciate your time in sharing your personal experience in our apartment. We are glad to know that you enjoyed your stay in our apartment so much and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Thank you very much for leaving these wonderful comments after your stay with us. We are delighted that you had a memorable stay and hope to see you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Inge, thank you for taking the time to review your stay. It means a lot to us.
Hope to meet you soon again.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Muchas gracias por su comentario María.
Para todo el equipo ha sido un placer poder atenderle durante su estancia y agradecemos que nos haya dedicado unos minutos para valorarnos. Esperamos volver a verla muy pronto.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Andy, thank you for choosing our apartment for your stay in Seville and for the review you shared regarding your experience, all of your kind words about your stay with us are great to hear.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Carol, thank you for sharing your feedback on your holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are very important in this process therefore we highly value your time to share the highlights of your stay and constructive criticism.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Deborah, thank you very much for your feedback.
We are glad to know that our Argote de Molina house met your expectations and you enjoyed it entral location, which offers an easy way to discover the wonders of Seville.
Aija T.
Quality Department
location of the house in the middle of Sevilla
noise around the house because of constructions in the near by house
de ligging en het dakterras
te weinig zitgelegenheid voor 5 personen in de woonkamer
Respuesta del Departamento de Calidad
Dear Ellen, we would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, therefore we are very grateful for the time you spent writing this review.
Thank you for choosing our apartment for your holiday and we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
We highly appreciate your positive comments regarding your stay in our property.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you for choosing our property for your stay in Seville. We are glad to hear that we were able to meet your expectations.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Respuesta del Departamento de Calidad
Thank you for sharing your experience with us.
We are sorry to hear that you had some troubles to get to the apartment in some occasions, but do not hesitate to contact our team if you need any personalized guidance regarding the arrival or location of this property next time.
Again, we really appreciate you taking some time to leave us your comments. Best regards
Aija Teilane
Quality Department
Una casa hermosa en una ubicación maravillosa, la atención de Rocio y Andrea fue excelente
No hubo que criticar, estar en un lugar hermoso como Sevilla y en una casa cómo está no puede tener problemas. Solo es bueno considerar que la casa tiene varios pisos y para ir en familia deben tener mucho cuidado con los más pequeños
Respuesta del Departamento de Calidad
En primer lugar, nos gustaría agradecerle su comentario sobre su estancia con nosotros y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Nos alegra leer sus comentarios alabando a nuestro personal, puesto que nos esforzamos diariamente en ofrecer un servicio atento y personalizado a nuestros clientes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Respuesta del Departamento de Calidad
Muchas gracias por sus comentarios tan positivos que ha compartido referente a su visita a nuestro apartamento.
También estamos agradecidos por que haya señalado los esfuerzos de nuestro equipo de limpieza y por sus amables palabras hacia nuestro personal.
Esperamos tener la oportunidad de asistirle de nuevo en el futuro. Aija Teilane Departamento de Calidad
Muchas escaleras
Respuesta del Departamento de Calidad
Dear Ryan
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon. Regards
Respuesta del Departamento de Calidad
Dear Holly
We first would like to thank you for choosing our Argote de Molina apartment for your holidays inSeville and for letting us know your concerns relating to your time in our flat as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Regards
La ubicación es muy buena en el Barrio de la Cruz. La casa es bonita y a pesar de las medidas de modernización que se han llevado a cabo, ha preservado parte del encanto de las casas antiguas de Sevilla. (por ejemplo las baldosas, la puerta de entrada). La distribución de la habitación en varios pisos es muy atractiva.
Había mucho ruido por la noche debido a la ubicación, que es muy popular entre los turistas. En la habitación de arriba del techo hacía muchísimo calor a mediados de septiembre sin aire acondicionado. Sin embargo, algunos preferimos el calor del aire acondicionado, bastante ruidoso.
Respuesta del Departamento de Calidad
Dear Natalia
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Argote de Molina apartment, we are delighted that you enjoyed your stay among us.
Best regards
Ana García, Customer Service
Camas muy cómodas. Aire acondicionado en todas las estancias. Lavabos limpios, sabanas y toallas limpias.
Habitaciones repartidas en las tres plantas superiores, un poco incomodo si viajas con niños o personas mayores.
Respuesta del Departamento de Calidad
Querida Tania, es un placer leer sus comentarios, aunque sentimos mucho que no se sintiera cómoda al 100%. Esperamos que vuelva a elegirnos en futuras vacaciones y poder asesorarla para encontrar el apartamento ideal. Atentamente, Ana García, Dpto. de calidad
Su Booking c´è scritto che sono presenti i bidet in bagno ma non ci sono, la pulizia delle camere potrebbe essere migliore. La camera all´ultimo piano potrebbe essere più curata come le restanti camere.
Respuesta del Departamento de Calidad
Dear Salvuccio, First of all, we would like to thank you for choosing our apartment for your vacation in Seville and for the opinion you shared about your stay. We are also very happy to read that you were very satisfied with the comfort of the house you stayed in and we are grateful for the praise of our staff. We apologize for your disappointment at not finding a bidet in the bathrooms as you indicate, we have reviewed the announcement of the apartment and found nothing about it. We are very sorry for the confusion, next time you can contact our team and answer any questions about your reservation. In reference to cleanliness, we will review in depth the reasons why the rooms were not found in perfect condition. We would have liked to have been informed and we would have sent someone immediately to correct it. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Merci pour votre avis. Nous sommes reconnaissants pour vos paroles qui nous font progresser. Malheureusement, le bruit dans la rue est hors de notre contrôle, notez que la maison est située dans un excellent emplacement dans le centre de Séville. Nous espérons que vous pourrez profiter de votre séjour et espérons vous accueillir à nouveau. Fátima - responsable de calidad de Genteel Home
Don’t be misled by the photos of this property. It is much smaller than it looks. The roof terrace was unusable for most of the day as there was no umbrella and the comp at did not even respond to my request enquiring about it’s whereabouts. I was disappointed by this accommodation.
Respuesta del Departamento de Calidad
Dear Brian, thanks for your comment. We are sorry if you could not enjoy the terrace. We have been checking this and we have seen that from our Reservations Department we answered that we were going to inform our Incidents Department to help you and indicate where to find it. Our colleague of the Department of Incidents sent you a whattsap that afternoon indicating that the umbrella was inside the room of the terrace. That whattsap was received and read from your phone and we got no more response, so we understood that you found it. If this was not the case, we would like to apologize and we would have liked to have indicated it so that our staff would go to your apartment. We hope that despite this you have enjoyed your stay in Seville.
Regards,
Fatima Roca - Chief of Customer Service
Woonkamer en keuken erg klein, bedompt en ongezellig. Gelukkig konden we op het dakterras zitten en in de stad
Respuesta del Departamento de Calidad
Dear Edward, thank you for your comment. We are sorry the assessment you have given to our staff, ignoring the reason. We would have liked it if he had a problem with which we could have helped you. We hope you have enjoyed your stay despite this. Regards
Limpieza excelente, habitaciones confortables y camas muy cómodas. Totalmente equipado.
No hay calefacción y pasamos frío. Solo hay aire acondicionado con calor y no es suficiente para los meses de febrero y marzo. El cubo de basura estaba al lado de la puerta con basura hasta arriba todo el fin de semana
Respuesta del Departamento de Calidad
Estimada Cristina, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en cuanto a a su limpieza, confort y completo equipamiento. No entendemos mucho a qué se refiere cuando dice que han pasado frio al tener sólo aire acondicionado con calor. Hemos revisado los splits de la casa y funcionan correctamente, tanto para frío (aire acondicionado), como en modo calefacción. Quizá se debió a qué no sabían como configurarlo de manera correcta. Por otro lado, nosotros no podemos controlar donde el ayuntamiento coloca los contenedores de basura, pero precisamente esa cercanía resulta muy cómoda a la mayoría de nuestros clientes a la hora de poder tirar la basura sin tener que desplazarse apenas. En cualquier caso, nos alegra saber que han disfrutado de su estancia. Saludos
Tutto Ok Check-in ottimo Casa curata e pulita Ottima posizione
Non dipende dalla struttura ma evitate il tranfer con Bellhop molto meglio UBER ( 15,00 euro circa ) Great location in the center of Seville .... Ideal for two families with one child Everything Ok Check-in excellent House maintained and clean Great location It does not depend on the structure but avoid the tranfer with Bellhop much better than UBER (about 15.00 euros)