This wonderful apartment is located in the middle of the old quarter of the Andalusian capital, in the Arenal neighborhood. It is a very privilege zone because the Cathedral and the Giralda as well as the Reales Alcázares are a few meters away. The place is ideal to go for a walk through the Sevillian streets so full of art and tradition.
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Zaragoza II Apartment
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Response from the Quality Department
Estimada Maria Dolores,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento. Su satisfacción es nuestra meta y nos llena de orgullo haber cumplido con sus expectativas.
Departamento de Calidad.
Response from the Quality Department
Dear Nanni,
Thank you for your feedback. We´re glad to hear that you enjoyed your week-long stay in Seville and found the accommodation highly recommended. It´s wonderful to know that the amenities were excellent, the rooms facing the street were spacious and sunny, and the location was superb, with easy access to all the attractions. We´re also pleased to hear that the apartment was wheelchair accessible and well equipped with an elevator and spacious bathroom. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Quality Department.
Vybavenie kuchyne mohli byt bohatsie (chybali pohare na vino, vyvrtka, otvarac na flase..)
Response from the Quality Department
Dear Miroslav,
Thank you for your kind words about our beautiful accommodation and its perfect location in the city center. We´re delighted to hear that you enjoyed your stay and appreciated the excellent care provided by our team.
We apologize for any inconvenience caused by the kitchen equipment not meeting your expectations. Your feedback is valuable, and had we been informed during your stay, we would have been more than happy to provide additional items such as wine glasses, a corkscrew, and a bottle opener. We hope to have the pleasure of welcoming you back if you visit Sevilla again.
Quality Department.
Response from the Quality Department
Dear Martin,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you enjoyed the spacious accommodation and appreciated the great location for exploring Seville´s sights, bars, and restaurants.
We deeply regret the inconveniences you have mentioned regarding the noise from the cars. We would like to emphasize that we are located on a lightly trafficked street, so perhaps it was occasional moments during the day when there was slightly more traffic. However, we will review the soundproofing of the apartment to see if any improvements are necessary. We appreciate your understanding and hope that despite this inconvenience, you were still able to enjoy your time in Seville. Thank you for choosing us.
El sofá cama del salón no se abría, estaba roto
Response from the Quality Department
Estimado Alberto,
Agradecemos sinceramente su valiosa opinión sobre su reciente estancia en nuestro establecimiento. Nos complace saber que apreció nuestra ubicación.
Lamentamos mucho escuchar sobre el inconveniente que experimentó con el sofá cama del salón. Nos disculpamos por las molestias ocasionadas. Sus comentarios son importantes para nosotros, y tomaremos medidas para abordar este problema y garantizar que nuestros futuros huéspedes no encuentren este tipo de contratiempos.
Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para brindarle una experiencia más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Ulrich,
Thank you for sharing your positive feedback with us. We´re thrilled to hear that you enjoyed the great central location of our apartment, with everything within walking distance. It´s also fantastic to know that you found the apartment spacious. Your satisfaction is important to us, and we appreciate your choice to stay with us. We look forward to the opportunity to welcome you back in the future.
Quality Department
Las almohadas. Faltaban mantas. El armario de la habitacion principal con bultos y no había baldas para guardar las cosas. En la segunda habitacion no habia una mesilla y faltaba enchufe en la cabecera. Y tan solo nos dieron un juego de llaves, siendo 4 personas
Response from the Quality Department
Estimada Mercedes:
Agradecemos sus comentarios sobre su reciente estancia en nuestro apartamento. Nos complace saber que disfrutó de la ubicación perfecta y del estilo moderno y elegante del lugar.
Lamentamos los inconvenientes que nos menciona, habríamos apreciado haber sido informados durante su estancia para poder haberles dado una solución inmediata y haber hecho su estancia más placentera. De igual manera, agradecemos sus recomendaciones que serán consideradas para futuras mejoras, y evitar situaciones similares en el futuro.
Esperamos seguir siendo su elección de alojamiento para futuras ocasiones.
Departamento de Calidad.
Problema de insectos
Response from the Quality Department
Estimado Fco. Javier,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
Lamentamos el incidente que nos menciona y queremos resaltar que no cumple con nuestros estándares de calidad, y ni mucho menos son habituales en nuestros apartamentos.
Sin embargo, nos alegra conocer que nuestro equipo estuvo disponible para ofrecerles una solución inmediata. Esperamos que una vez solucionado este pequeño incidente hayan podido disfrutar de su estancia. Estaremos encantados de darle la bienvenida de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Cristina,
Thank you for taking the time to share your feedback about the apartment. We appreciate your positive comments about its charm, well-equipped amenities, and exceptional location.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
However, we are sorry to hear about the cleanliness issues and some aspects of the apartment that did not meet your expectations. Your feedback on the broken furniture is concerning, and we apologize for any inconvenience caused. Additionally, we will address the issue with the door lock to ensure smoother access for our guests.
Despite these challenges, we are pleased to know that your overall experience was positive. Your comments are invaluable, and we will use them to make necessary improvements to enhance the quality of our accommodations.
We hope to have the opportunity to host you again in the future, providing an even more enjoyable stay.
Best regards,
Quality Department
Lo mejor es la ubicación sin duda. La atención por parte de Valeria, que nos recibió, incluso antes de la hora.
Cuando llegamos, una de las duchas no funcionaba bien, las televisiones no se veían correctamente, parecía que por algo del cable. El sofá cama del comedor es bastante incómodo, una de las partes queda sin estar fija y se separa constantemente. Esto supuso que una persona durmiera en el sofá de una habitación y en este sofá cama sólo pudiera dormir una persona, porque dos era imposible. En cuanto a lo de la ducha y la televisión, avisamos y vinieron a arreglarlo (sólo arreglaron una televisión y fallaba en las dos). Una de las camas estaba ya deformada, deberían valorar cambiar algún colchón. Se hubiera agradecido poder dejar las maletas en alguna zona del bloque hasta la hora de irnos, que eran un par de horas más.
Response from the Quality Department
Estimada Alba,
Muchas gracias por su comentario y sus cumplidos hacia nuestro staff y ubicación del apartamento.
Lamentamos profundamente la situación acaecida con las duchas y la televisión, nos alegra saber que nuestro equipo pudo acudir a solventar los problemas durante su estancia, y podemos asegurar el correcto funcionamiento de los mismos. Por otro lado, Tomaremos, también, en consideración su comentario sobre el sofá-cama para futuras mejoras dentro del apartamento, y lamentamos cualquier inconveniente que haya surgido con el mismo.
Respecto a la posibilidad de dejar sus maletas en el apartamento después del check-out; queremos aclarar que, en algunas ocasiones, la limitación para hacerlo se debe a cuestiones de limpieza y preparación del apartamento para futuros huéspedes, y dado que no tenemos una recepción física en el edificio no podemos gestionar el cuidado del equipaje después del check-out. Aun así, nuestro equipo de atención al cliente siempre está disponible para ofrecer información sobre las consignas más cercana a nuestros clientes, y que puedan disfrutar del último día en la ciudad.
Nuevamente, agradecemos su retroalimentación y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro, ofreciendo una experiencia aún más agradable.
Saludos cordiales,
Departamento de Calidad
Nada, todo perfecto
Response from the Quality Department
Estimada Marianela,
Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Antonio,
We´re pleased to know that you found our accommodations to be very satisfying and enjoyed the excellent location.
Our team constantly seeks to provide a comfortable experience for all our guests. In response to your feedback, we would like to emphasize that we take sound insulation seriously and make every effort to ensure a peaceful stay. We are currently working on improving soundproofing measures to further minimize any potential disturbances from the surrounding area.
We appreciate your valuable feedback and the opportunity to host you. Your comfort and satisfaction are of the utmost importance to us. We hope you had a great overall experience in Seville, and we look forward to having you as our guest again in the future. Thank you for choosing our accommodations.
Kind regards,
Quality Department
*(This part does not have to go online, we just wanted to let you know), The apartment is for up to 6. However, there were only two mugs, there we three of us staying and thought that they may have been damaged over time and not replaced, therefore just needed stocking up. Thank you,
Response from the Quality Department
Dear Jayne,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
The apartment, location, and facilities were excellent.
The wet room floor was quite dirty and needed a better clean
Response from the Quality Department
Dear Stephen,
We want to express our gratitude for choosing our accommodation and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in providing an even better experience for our guests.
We are delighted to hear that you had an enjoyable experience and found our apartment, location, and facilities excellent. We aim to provide a comfortable and convenient stay for our guests, and it´s rewarding to know that we met your expectations in these aspects.
However, we regret to learn about the cleanliness issue with the wet room floor. This does not align with our high standards of cleanliness, and we apologize for any inconvenience this may have caused. We will ensure that immediate action is taken to improve the cleanliness of this area.
Your feedback is greatly appreciated, and we hope you will consider staying with us again in the future. We are committed to providing you with an even more exceptional experience on your next visit.
Thank you for your trust in us.
Warm regards,
Quality Department
A dryer would be nice since they did have a washing machine. Good places to hang things though.
Response from the Quality Department
Dear Sandra. We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
So much! Location was just superb, accommodation was really excellent, if this property falls into your budget then SNAP IT UP! I could continue to wax lyrical but I won´t, just simply say that if I ever have the good fortune to visit Seville again and this property fits the budget I will absolutely book it.
Response from the Quality Department
Dear Tony,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Staff were very accommodating with our request for early checkin. Central location, proximity to everything you want to see and experience in Sevilla. Very clean and modern, 2 bedrooms were very spacious for our group.
Response from the Quality Department
Dear Mary Anne,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Fantastic, fun neighborhood. Great location, only minutes walk to everything we wanted to see.
Two things need addressing~The ceiling fire alarms above the beds flash very brightly all night long and disturb your sleep. And the shower in the 2nd bathroom does not drain properly and the bathroom floor gets very wet.
Response from the Quality Department
Dear Susan,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sharon,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
המארחים נתנו לנו לאכסן את המזוודות מהבוקר,ענו על שאלות בווטסאפ, בדירה היה כל מה שצרך, החדרים מרווחים יש מעלית לעלות מזוודות
Response from the Quality Department
Dear Anna,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
la ubicacion
Response from the Quality Department
Estimada María Dolores:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Dentro de una limpieza "correcta" y todos los accesorios de cocina también correctos, en un baño había un MONTÓN de mosquitos de humedad ,enseguida vinieron y limpiaron pero volvieron a salir (problema de desagüe de ducha) y el detector de humos situados en el techo de las habitaciones por la noche la lucecita roja intermitente molestaba de todas maneras habría que esmerarse en los detalles de cajones (algún bichito),cortinas etc.
Response from the Quality Department
Estimado Jesús:
Ante todo agradecerle por poner su confianza en nosotros y por escribir una reseña. Nos alegra que haya disfrutado de la céntrica ubicación del apartamento.
Lamentamos sinceramente leer que encontró mosquitos en su apartamento. Tenemos en marcha un plan de control estacional de plagas regular y trabajamos duro a diario para evitar su presencia dentro de nuestras instalaciones. Sin embargo, en ciertas épocas del año, en función de la climatología de Sevilla, la presencia de insectos es por desgracia completamente inevitable. Le pedimos que por favor acepte nuestras más sinceras disculpas por los inconvenientes causados.
Asimismo le agradecemos los comentarios sobre algunos aspectos en los que aún podemos mejorar. Tenga por seguro que sus palabras serán usadas para mejorar nuestros servicios.
De nuevo gracias por la confianza puesta en nosotros, esperamos tener la oportunidad de volver a recibirle en uno de nuestros apartamentos para demostrarle nuestro verdadero nivel de hospitalidad.
Jose L.H. Campos
Director de Calidad
La ubicación es perfecta. Piso soleado, de techos altos, con balcones y muy luminoso.
Quizás necesite ya una mano de pintura las paredes, hay zonas que están bastante manchadas.
Response from the Quality Department
Estimado Rafael:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Natasha,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Natasha,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
El baño más grande poco acondicionado, y humedad en el.
Response from the Quality Department
Estimada Elena:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
excelente el apartamento , buena ubicación ,y muy cómodo
bueno ,hay unos mosquitos en el cuarto de baño , supongo que la humedad.
Response from the Quality Department
Estimado Rómulo:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Diaa,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Ana:
Estamos encantados de que disfrutara de nuestro apartamento y de la ubicación. Muchas gracias por la recomendación y por la reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Very good location - everything was at a walking distance
Bathroom had a smell, probably because of lack of ventilation. There is a late check-in fee of €30 - €50 which is included in the information but not quite obvious. I didn´t take that into account while comparing with other available properties. WiFi was not effective throughout the property.
Response from the Quality Department
Dear Vikas,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our apartment. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Transparency is one of our values and for this reason all the information is available in the advertisement and we also mention it when we reach to you prior to your arrival. We apologize for the inconveniences about the odors and the wifi. For further stays please do not hesitate to bring such information to our attention to give us the opportunity to help you.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Pepe:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Al poner el aire salía olor a fritanga de los bares de abajo supongo hasta que nos dimos cuenta de que venía de ahí se llenó toda la habitación de ese olor, recomendaría poner cortinas opacas en la habitación grande y había ruido por la noche pero el normal al ser tan céntrico y haber bares al lado
Response from the Quality Department
Estimada Elena:
Ante todo, quisiéramos tomar esta oportunidad para agradecerle el tiempo que se ha tomado para compartir con nosotros su experiencia en nuestro apartamento. A través de su comentario podemos mejorar nuestros servicios para poder ofrecer una mejor estancia a nuestros clientes.
Lamentamos si algunos ruidos propios de la ciudad les causaron molestia durante su estancia; como bien apunta, la ubicación es muy céntrica y a veces estos son inevitables.
Recalcar también que todas las ventanas del apartamento cuentan con contraventanas para bloquear la luz del exterior si desea dormir en total oscuridad.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Una de las camas muy blanda y la mala insonorización de ventanas dejaba pasar el ruido de la calle de fin de semana por la noche.
Response from the Quality Department
Estimada Marian:
Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
o check out era às 11h e a essa hora exato tinhamos a funcionária da limpeza a entrar casa dentro, sem tocar à campainha e falou de forma rude. tivemos que sair imediatamente. apenas não gostei da forma como praticamente nos “expulsaram” do apartamento.
La ubicación
The location is perfect, especially if on a short trip to maximize your time. A short walk to the cathedral, alcazar, shopping, and eating. The property staff were phenomenal and accommodated us with some of the flight issues we had. The room is like it shows, and had little things available that made a huge difference with our stay. Would highly recommend this stay and when I return to this beautiful city again, I plan on staying here.
Response from the Quality Department
Dear Stephanie, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay. We are delighted to read that we were able to match your expectations and hope we will see you again soon.
Aija T.
Quality Department
Location is excellent and the area of the apartment is big.
There is few disadvantages such like not enough power sockets in the kitchen and the air conditioner of the master bedroom was not cooling enough.
Response from the Quality Department
Dear Yehya, thank you very much for taking the time to review your stay with us. We appreciate your constructive comments, as they help us to keep improving the experience we create for our guests.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
The bedding linens were very cheap and the pillows were like paper thin and only had one pillow each. Would of preferred more pillows. The internet wasn´t working when we arrived and neither was the TV in the main living area. My husband was able to fix the internet with the agent who met us. The air conditioning in the front bedroom did not get as cool as the air conditioning in the other bedroom.
Response from the Quality Department
Dear Kerry, thank you very much for the time you took to share youe personal experience in our apartment and comments about how we can improve our services. We highly appreciate your feedback and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
localização excelente, a dois passos da Catedral. Duas suites, podem ser utilizadas por dois casais com a máxima privacidade. Apartamento muito próximo de zona de restaurantes, mas mantém o sossego que se pretende durante a noite.
Wi-Fi fraco com cobertura apenas na zona da cozinha.
Response from the Quality Department
Dear Pedro, thank you very much for choosing our apartment and for sharing the highlights of your stay. We really appreciate your feedback and hope to meet you in near future again.
Aija T.
Quality Department
Location was excellent!! Short and easy walks to most highlights of Seville. A great variety of restaurants, cafes, and tapas bars right out the door. Check-in was smooth and easy, a nice lady met us at the door and showed us the house and gave us a lovely suggestion for dinner. House was so clean and comfortable for my husband and I and our four young children. Coffee, tea, and ice was a much appreciated touch. Having AC in the 40Degree heat was everything. Well equipped kitchen and having a washer was nice for our 4 day stay. Location was everything! Overall highly recommend this property!
No issues whatsoever
Response from the Quality Department
Dear Amanda, thank you very much for your detailled feedback.
Thank you for sharing the highlights of your stay with us, your comments help us to understand how our guests enjoy their stays with us.
It was a pleasure to assist you and your family during your time in Seville and we hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Natalie, thank you very much for your feedback.
We are glad to hear that you experienced our exceptional hospitality. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Gladys, por sus comentarios y por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Todo muy bien. Muy contentos
Response from the Quality Department
Estimado Alvaro, agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
l’emplacement
Ubicación excelente personal excelente y apartamento excelente
Response from the Quality Department
Estimado Francisco, le agradecemos su amable opinión sobre su estancia con nosotros. Sus comentarios es una gran fuente de motivación para esforzarnos cada día más.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Pieejamas tikai maksas auto stāvietas.
Todo estaba limpio, preparado, bien equipado... El agua de la ducha genial y las camas y el sofá-cama eran cómodos. La ubicación es céntrica y no había mucho ruido de noche.
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir su opinión sobe su estancia y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for your feedback, we highly appreciate your comments and highlights on the great location and beauty of the apartment.
Thank you for making us your choice apartment, we look forward to serving you again soon.
Aija Teilane
Quality Department
o acesso à internet.
Response from the Quality Department
Thank you very much for your feedback regarding your stay in our apartment. We are thrilled that you have enjoyed your stay, our team works very hard to ensure that we deliver a high standard of service and memorable experience to our guests. We are glad to hear that we were able to match your expectations.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Aija Teilane
Departamento de Calidad
Beaucoup de boutiques musées fermés cause COVID
Estoy de acuerdo con otros comentarios sobre el segundo baño. Por el precio que se paga, el segundo baño debería estar mejor mantenido. Tiene humedad, en paredes y juntas, y moscas. El resto del apartamento está impecable.
Literie un peu trop ferme. Mettre une raclette dans la salle de bain car l’eau coule de la douche et inonde le sol
Response from the Quality Department
Muchas gracias por su comentario. Lamentamos que el apartamento no fuera lo que esperaba; no obstante, esperamos que tuvieran una buena estancia y pudieran disfrutar de la ubicación privilegiada del apartamento. Fátima - responsable de calidad de Genteel Home
廚房設施齊全，地點就在主要景點附近，交通便利
沒有前台無法寄放行李，要求15：00才能入住，結果時間到了沒看到人，我還打電話催。
Response from the Quality Department
Dear Kuan sheng cheng, We are very grateful for the time you spent to share your comments on your recent stay in our apartment, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We regret your disappointment at not being able to check in at the time of your early arrival. However, we are surprised that he did not know in advance the schedule set to check in that always appears in the reservation confirmation. In Genteel Home we always do everything possible to ensure that our customers can check in as soon as they arrive, but, unfortunately, during the high season it may not be possible. It should be noted that check out is at 11 and our cleaning staff needs to carry out a thorough cleaning of the rooms before being assigned to newcomers. Once again, we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Margherita, Thank you for sharing your feedback on your recent holiday experience, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Central location, near to great restaurants and shops.
The mattresses and pillows were not particularly comfortable.
Response from the Quality Department
Dear Emma, Thank you for taking your time to leave us a review about our Seville apartment. We are happy to read that it was a success to choose the location of the apartment. Regarding the current status of the beds and pillows, we have had no complaints about it, however we will review it taking into account your comment. Thank you very much for this review and we look forward to it very soon. Fátima Roca-chief of Customer Service.
Flies in 2nd bedroom shower, but only in that area. Walls of shower had a great number of them. Owners responded to our phone call immediately and they were gone for a few hours but then returned just as bad. Something that must be addressed because it was very unpleasant using shower. Area can be noisy because of it’s location but windows and shutters did a good job.
Response from the Quality Department
Dear Patricia, We are sincerely grateful for the time you spent to share your comments on your stay in our apartament, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We also would like to thank you for your highlight on the comfort of our beds and our cleaning. Moreover we have taken good note of your remarks related to the presence of flies within our grounds iven the climatology of Seville and its geographical position, depending on the humidity and heat, the presence of insects in any apartment, business or private house is unavoidable. Nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence. Thank you again for choosing us on this occasion and for the courtesy of your time. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.
Había unos mosquitos en el baño y poca presión de agua en las duchas
Response from the Quality Department
Estimado Jesús, gracias por su comentario. Vamos a tomar medidas fumigando en ese cuarto de baño que menciona para evitar la aparición de mosquitos. Igualmente avisaremos a un técnico para revisar la presión de la ducha tal y como nos comenta. Sentimos estos problemas y trabajaremos para solucionarlo. Esperamos que a pesar de esto hayan disfrutado de su estancia. Saludos
Fátima Roca - Responsable Dpto. de Calidad
Comodidad, Limpieza, tranquilidad
En un baño tenía unos pequeños mosquitos por la humedad.
Me ha parecido todo genial,el trato de Lola y su compañera impecable, volveremos!!!!
Llit comodo
No questions that they try to resolve the issues but the answers are always one sided and favourable only to them. The location is unquestionable amazing.
With the technological advances we have now a days they charge a late check in fee between €30 to €50 which is utterly expensive and unfair to the needs of the tourists guests as we could suffer delays trying to get to our destination. The first night the AC in the apartment did not work. Being in Seville in Summer it becomes a problem quite fast. We had to be moved to another apartment which meant packing again, loosing time in our already short trip, taxi cost that was never refunded. The beds in the first apartment are very uncomfortable. In the second apartment they had an electrical problem and we would lose electricity four to five times a day. We had to go to the panel and restore it. But we would lose the AC, lights, internet, everything. The pictures are not what they have in the ad. Some apartments have a terrace others don´t. It is a mixture of different apartments which could be completely misleading and deceiving. We asked for a late check out for all the inconveniences that we had and not surprisingly the answer was No! In general, the experience is not "luxury" at all.
Response from the Quality Department
Mr. De Vanna, we are sorry to hear you had so many problems with the electricity during your stay. We did our best to try to fix the problem as soon as you informed us and for this reason we changed you to another apartment. During summer there are many problems with the electricity in Seville due to the high temperature we have, everybody try to connect all the air conditionairs at the same time and this means an electrical overload, we are very sorry that this affected you.
About the late check in, we inform about this extra charge in our details, you can check it in your confirmation. You have to understand that we don´t have reception, so we have an established check in time until 9 pm and if you do the check in after this hour, a person must go to your apartment exclusively to receive you there.
Finally, about the pictures, each apartment has its photographs exclusively. To avoid misunderstandings, we always send an email with a direct link to the apartment you have reserved with its pictures and its characteristics, so you can know exactly what you have booked.
About the late check out, we had new guests coming early the day of your check out, so we couldn´t confirm you this.
We hope you enjoyed your time in Seville despite these issues.
Posizione perfetta per visita del centro di Siviglia (quartiere El Arenal). Moltitudine di Bar per colazione, tapa bar e ristoranti comodamente raggiungibili a piedi.
L´appartamento Zaragoza 2 necessita di evidente manutenzione: Scarico del wc che perde Bagno 2 apparentemente incompleto (muratura a vista, spazi non utilizzati al meglio) Mobile Ikea in ingresso esteticamente rovinato può essere sostituito.
Vliegen in de doucheruimte wat zorgde voor wormpjes
Response from the Quality Department
Thank you very much for your review Christophe. It is good to know that you liked the location of the apartment. We regret the issue of the flies, we would have loved you to communicated it during your stay to try to fix the problem in that moment. It is a pity that due to this problem you have valued negatively the rest of values of the apartment. We hope you enjoyed the stay in Seville despite this issue.
Es gab zwei Wohnungsschlüssel. Wir haben es damit zu viert ganz gut hinbekommen. Aber es wäre schöner gewesen, evtl. noch einen dritten Schlüssel gehabt zu haben.
Everything was disappointing except location. The kitchen and the shower were very inconvenient to use. Kitchen tools were not enough. We paid a lot but we were never satisfied even though we stayed there during Semana Santa.
Response from the Quality Department
Dear Young, thank you for your comment. We are very sorry that your stay has not met your expectations. We do not know what problem you really had with the shower, we was checking it and this work well. We always try to have the equipment of our apartments as complete as possible, but if you needed something more, you could have requested it to us and we try to help you. We are glad that at least the location is your liking. Regards
Apartamentos en una muy buena ubicación, amplios y muy cuidados. Con cocina, habitaciones y baños completos. La verdad que estuvimos muy cómodos. La entrega de llaves al momento de nuestra llegada y explicaciones muy precisas. Volveríamos.
Nos gustó todo.
O processo de entrega de chaves é algo demorado e exige marcação por mail e posterior confirmação telefónica.
manque de lumiere sur la terrasse, de plaids :-) , bruyant côté rue
Response from the Quality Department
Chère Nadia, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central et sa belle terrasse où vous pourrez vous détendre. Nous ne comprenons pas bien ce que vous entendez par manque de lumière sur la terrasse, nous allons vérifier que toutes les ampoules fonctionnent parfaitement. Nous espérons que vous avez apprécié votre séjour. Salutations
집의 구조가 미로 같았던 점이 아쉽습니다.
Una delle due camere ha la finestra che si apre vicino all´exaust delle cucine quindi c´è odore di brodo già dalle 8 di mattina
Solo un brutto odore sulle scale d´ingresso, forse perché sotto c´è un bar ristorante.
La ubicación excelente. La chicas muy amable nos dejó entrar antes de la hora. Las camas muy cómodas. Y el café y azúcar que te dejan para el desayuno nos vino muy bien.
La televisión se ve fatal. Casi ningún canal.
The neighbor let the dog wander around the lobby unleashed. We were greeted one time with the elevator door opening and the dog suddenly came out of the elevator without anyone with it. I guess the talented dog is able to ride elevator unassisted. It scared the wife and 2 year old.
El wifi iba regular en algunas zonas de la casa y en uno de los baños el sifón no funcionaba bien y olía a cañería.
Really great location, nice street view from room. Big windows. Great cafe and food nearby. Host gave a list of places to go and eat, which is the first! That was very nice. She also had new sponge, cleaning products, towels. It was extremely thoughtful. Even the ac were for different rooms.
La gestionnaire a ete tres reactive et disponible.. l emplacement est ideal dans seville... l appartement est spacieux et tres agreable .. je le recommande
Ottima posizione, appartamento nuovissimo, ben rifinito e dotato di tutti i comfort possibili. Consigliato.
Air conditioner did not work that well. Seemed to always be struggling and while it cooled the apartment it was not cooling it sufficiently. The one bed was very soft and needs replacing. Their was a funny odour in one bedroom - we think from aircon duct which probably needs cleaning.
Response from the Quality Department
Dear Peter, thank you for your comment. We are glad to know that you have especially enjoyed the wonderful location of the apartment. We will immediately check what you tell us to solve it as soon as possible, especially the air conditioner to verify that it works correctly. Regards
Response from the Quality Department
Estimado José María. Muchas gracias por su valoración y su comentario. Hemos estado revisando la TV y funcionan todos los canales, se ve con total nitidez, no entendemos qué ha podido pasar, quizás fuera algo provisional de la antena, algún fallo. Por otra parte, la calefacción la hemos dejado encendida varias horas para comprobar y llega hasta 27 grados. Son aparatos nuevos que no tienen ni un año de funcionamiento, quizás lo tenían en el mando en modo "·ventilación" sólo. En cualquier caso, le agradecemos de nuevo su comentario y esperamos que pueda alojarse de nuevo con nosotros, pues estamos seguros que tendrá una estancia de 10!
We loved the spaciousness of the apartment and both bedrooms were self-contained with private bathrooms and one had it´s own living area.
Parking is not close to the apartment and is difficult to find via the one-way system, but now that I know the route I wouldn´t hesitate to stay here again (it is possible to stop in the street for a few minutes to unload luggage before heading to the parking)
The wi-fi worked very well.
We would highly recommend the apartment and be glad to come back whenever we will be in Sevilla. Thank you very much!
The apartment was spacious and light as described in the listing and the location in the Arenal neighborhood was perfect for our visit. Ideal central location within walking distance of bars, restaurants, cathedral, parks and historic sights.
The accommodations were clean, well equipped and perfect size for our needs.
Logistics of rental, payment and greeting/check-in/check-out were very professional and friendly.
Thank-you again for the outstanding experience which exceeded our expectations!
Bien entretenu.
Calme et lumineux.
Nous y retournerons avec plaisir.
would throughly recommend this Apartment... and can only assume this standard is maintained throughout all Genteel homes...thank you !
Really comfortable, clear and well located.
From that place you can visit almost everything by foot, plus there are tons of restaurants in the area still uou won´t be bothered by the street noise.
The flat is nicely decorated and extremely well equiped. We had everything that we needed and even more! The washing machine and dishwasher are a great plus! (especially because we stayed long).
We will definitely come back!
Downside was the cleaning, you might want to ask for a broom if you are planning to stay more than 3 days since the staff only changes bedsheets and towels. The AC of the master bedroom was also not cooling enough.
All the rest was perfect!
A special shout out to the staff! The lady that welcomed us was extra helpful and friendly.
Response from the Quality Department
Merci beaucoup pour votre commentaire. Je regrette la confusion. Ce fut probablement un malentendu. Nous donnos une donnée exquis à tous nos clients et nous essayons d´aider dans tout ce dont vous avez besoin, et résoudre leurs revers, comme dans votre cas. Certainement, vos commentaires nous aident à améliorer et nous allons le considérer. Nous serons heureux de vous accueillir à nouveau à l´avenir. Merci et à bientôt!
bien placé
De surcroît, excellent accueil de la part de Rebecca, qui a pris le temps de nous conseiller sur les lieux de visite et de nous recommander ses bonnes adresses.
Nous n´avons vraiment pas été décus