San Pablo III es un precioso apartamento completamente renovado con terraza privada y una privilegiada ubicación en el centro de Sevilla, sin duda una magnífica opción para alojarse en esta bella ciudad.
La propiedad se compone de salón con área de comedor, terraza privada, cocina, dos dormitorios y dos baños completos.
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Apartamento San Pablo III
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Respuesta del Departamento de Calidad
Estimada Milesia, Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en Sevilla. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe en su opinión, serán revisadas con detenimiento y trabajaremos todos los equipos implicados para evitar futuras molestias. Estamos encantados que haya disfrutado de su estancia entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto. de Calidad.
Localização Excelente!! Camas confortáveis e apartamento bem amplo !! Cozinha Equipada !!
Chuveiro!! A água esquentava demais e de repente ficava gelada !! Na primeira noite o aquecedor não funcionou corretamente, mas foi resolvido no dia seguinte pela administração !!
Respuesta del Departamento de Calidad
Dear Gilson Calado,
First of all, we would like to thank you for your positive review that you have shared regarding your recent visit to our apartment, we are delighted to know that we were able to meet your expectations. We are also very happy to read that you were very satisfied with the comfort of the beds as well as the equipment of the apartment. We are very sorry for the inconvenience that arose the first night, however, we are very happy to be able to act immediately and leave it resolved the next day. Once again we thank you for your kind opinion and look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.
It is quite hard to get to te app as it is in the fourth building you enter in the first buildng, take a lift go to the 2.floor then cross the big parking and go to the fourth building and take a lift to the third floor. The heating is not really good as the capacity of the air conditions can not heat all the 80squarw meters.
Respuesta del Departamento de Calidad
Estimada Mari Moliner, Muchísimas gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Le damos las gracias por señalar la limpieza de nuestras instalaciones así como la decoración. Disculpe las molestias ocasionadas con el agua caliente, hemos revisado la regulación y tomado nota con el fin de evitar que vuelva a repetirse en ocasiones futuras. Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos. Le esperamos de vuelta muy pronto. Fátima Roca-responsable Dpto. de calidad.
Respuesta del Departamento de Calidad
Estimada Pilar, Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Sentimos si la elección de uno de los apartamentos no quedó al alcance de sus necesidades, pero, como pudo comprobar, se detallan todas las características antes de realizar su reserva. Para para una ocasión futura, no dude en ponerse en contacto con nuestro departamento de reservas, donde nuestros agentes serán capaces de darle toda la información necesaria para asegurarse de que reserve el apartamento que mejor se ajuste a sus deseos vacacionales. Les esperamos pronto de vuelta. Fátima Roca-responsable Dpto. de calidad
Respuesta del Departamento de Calidad
Dear Margaret, First of all, we would like to thank you for choosing our apartment for your holiday and for informing us of your concerns regarding the time you spent with us. We appreciate you rating the location of our accommodation and that this has allowed you to enjoy your stay. Regarding the explanations about the house, we regret if you were confused at the time of your arrival. For this reason, we strive to give our best service during check in. To do this, our colleagues explain with many details and careful access as well as all the features of the apartment. I hope this helped. We want to apologize for not making you feel supported by having a problem on Sunday. As instructed, we have a customer service that works daily to offer a attentive and personalized service giving all possible solutions to ensure that you fully enjoy your stay with us. For future occasions, we strongly recommend that you contact our reservations department, where our agents will be able to give you all the necessary information to ensure that you book the apartment that can make a reality all your holiday wishes. We look forward to serving you soon. Fátima Roca-chief of Customer Service.
La ubicación es inmejorable y el apartamento está muy bien. Todo fueron facilidades a la hora de llegar y el problema que tuvimos con el parking lo solucionaron eficientemente.
La única pega que puedo poner es la ducha... De momento sale hirviendo que al segundo siguiente sale congelada. Es muy difícil regular la temperatura y nunca se mantiene ahí.
Respuesta del Departamento de Calidad
Estimada Mayte, Gracias por dejarnos un comentario sobre su estancia en nuestro apartamento, siempre agradecemos escuchar la opinión de nuestros clientes y seguir creciendo cada día. También estamos muy contentos de leer que considera que nuestro equipo de recepción es eficiente, servicial y verdaderamente amable en todo momento. Nos disculpamos por los problemas técnicos que se presentaron; nos habría gustado ser informados nada más percibir el inconveniente e intentar solventarlo al principio de su estancia. Tras su comentario, hemos pasado a revisar y no encontramos ninguna anomalía en el funcionamiento del termo. No obstante, queda registrado y esperamos que no vuelva a ocasionar ninguna molestia en el futuro. Una vez más, gracias por su tiempo y esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.
Respuesta del Departamento de Calidad
Dear Serena, At Genteel Home we are convinced that there is always room for improvement and your feedback will help our team in their continuous efforts to meet the needs of our guests, so we greatly appreciate the time you have spent on share with us their constructive criticisms. We are very happy to hear that our staff, the value for money the accommodation you chose met your expectations. We regret the inconvenience caused in relation to the bathroom, we would have liked to have been informed instantly and to have been able to intervene. Anyway, we take that into account and we´ll try to keep it from happening again. We look forward to the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Alessandro, We are very happy to read that you liked the location of the apartment you stayed in and that you have found yourself comfortable at all times. We are delighted to hear that we have managed to exceed your expectations regarding hospitality and service provided and will pass on your feedback to the team members you have mentioned. We´ll be waiting for you soon. Fátima Roca-chief of Customer Service.
Helemaal niets
Respuesta del Departamento de Calidad
Dear Hilde, We first would like to thank you for making our apartment your preferred choice for your holidays in Seville , it is always a pleasure to welcome back. We are very pleased to read that you did like the apartment we accommodated you in and that you found it to be clean and comfortable at all times. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to serving you again in the near future. Fátima Roca-chief of Customer Service.
Respuesta del Departamento de Calidad
Dear Amit, We appreciate you reaching out and notify us of your concerns related to your recent stay at our apartment. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all apartments should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future. Fátima Roca-chief of Customer Service.
In een groot flatgebouw, hygiëne kan veel beter!
Respuesta del Departamento de Calidad
Dear Walter, we are sorry that your stay was not satisfactory. Unfortunately, the cleanliness of the common areas of the building are beyond our control. Being a residential building (not a tourist building), the maintenance of the common areas are managed by the building community. In any case we will send your complaints and try to improve this aspect. We apologize for this and hope despite this you have enjoyed your stay in Seville.
Regards,
Fátima Roca - Chief of Customer Service
Respuesta del Departamento de Calidad
Estimada Ana, lamentamos que el apartamento no cumpliera con sus expectativas. Hemos tomado de lo que nos comenta sobre los armarios y, tras revisarlo y ver que efectivamente la pintura estaba desgastada, hemos procedido a pintarlos de nuevo para solucionar este aspecto. Igualmente tomaremos medidas sobre la limpieza, es un aspecto que cuidamos al máximo y por lo general muy bien valorado por nuestros huéspedes, por lo que veremos qué ha podido ocurrir en su caso para que no vuelva a suceder. Por ello le pedimos disculpas y nos esforzaremos en seguir mejorando, por lo que le agradecemos sus sugerencias. Respecto a las zonas comunes y los ascensores del edificio, lamentablemente el mantenimiento de los mismos están fuera de nuestro control al ser gestionados por la comunidad, pero igualmente trasladaremos sus impresiones a la comunidad de vecinos para que tomen medidas.
Saludos,
Fátima Roca - Responsable Dpto. de Calidad
The only problem was that sometimes the water in the shower would suddenly change temperature or take a while to heat up. Apart from that, everything was great.
Apartamento confortável e com localização excelente. Fomos a todos os nossos destinos caminhando. Recomendo.
Não consegui fazer café no apartamento. Cafeteira faltava uma peça.
Un po’ la pulizia dell’appartamento.
La amplitud. Ideal para familias
El agua caliente se regulaba mal. O fría o muy caliente
El agua fluctuaba de caliente a fría.
Street noise in main bedroom, though to be expected in main city, water temp erratic in shower, access via two lifts and through car park would have been tricky with pushchair.
Apartamento muito bom, dois banheiros, ótima localização.
Foi muito difícil regular a temperatura da água dos chuveiros, ora muito quente ora fria. Foi muito desagradável.
Respuesta del Departamento de Calidad
Dear guest, thank you very much for your comment. We are very happy to know that you liked the apartment in almost all aspects, especially because of his central location. We are very sorry about the problem with water regulation, we will check it to make sure it is solved. We hope you enjoyed your stay. Regards
IL MATERASSO E I CUSCINI COMODISSIMI
PIU´ ASIUGAMANI SAPONE BAGNOSCHIUMA
La rue un peu bruyante Accès en 2 temps avec traversée d un parking
Todo me gusto desde que recogí las llaves hasta que lo deje. Un apartamento : Moderno. limpio . Confortable muy bien ubicado y equipado. Situado en pleno centro y con todo tipo de servicios y trasportes y con una excelente calidad precio. No solo lo recomiendo si no que lo sitúa en las mejores zonas d e Sevilla. Para mi es un 10 sobre 10. También destaco esa terraza con vistas a la giralda para tomarse algo después de un agotador día de turismo
No se puede decir nada malo de este apartamento ni de esta ciudad. Sevilla siempre en mi corazón. Gracias!!!
Excellent apartment, cleanliness, location, decor and amenities.
if I was the owner, I´ll have some instant coffee and tea...and...why not some local fruits. There was a tea pot box... but empty!
Podrían reparar por ejemplo bombillas que no funcionaban
We had to wait 30 minutes for the keys, having previously set the arrival time and we couldn´t understand why.
Respuesta del Departamento de Calidad
Dear Valentina, thank you very much for your comment. We are glad to know that you have enjoyed the apartment. On the other hand, we would like to apologize for the delay of my colleague on arrival. That day we had several check-ins at the same time and that is why our colleague arrived a few minutes later than the scheduled time. Although this usually does not happen, sometimes it is inevitable. In any case, we apologize again and we will work to improve in this aspect. Regards
A limpeza muito bem feita.. Os utensílios da cozinha brilhavam.. Disponibilizaram artigos do dia a dia.. Ar condicionado e camas confortáveis. Havia uma pessoa a nossa espera para nos mostrar e explicar o quarto e como funcionava... Casa super moderna e renovada..
Não ter parques de estacionamento grátis. Ou então ter desconto no parque por estar lá hospedado.. Porque o parque de estacionamento era muito caro mais a mais para pessoas que só queriam mesmo parque para durante a noite.
POSIZIONE ECCEZIONALE, VICINISSIMO AL CENTRO CITTA´. SUPERMERCATO SOTTO CASA. PARCHEGGIO SOTTO CASA
L´emplacement du logement, le calme, les équipements
El parking no estaba incluido en el precio.
Im Bad könnten noch mehr Abstellgelegenheiten angebracht werden
cómodo y muy céntrico.
La chica que nos atendió muy amable y atenta.
Repetiremos la experiencia.
1. it was impossible to achieve a steady temperature in either shower. The temperature swung between too hot / too cold / just right.
2. I plugged the very old looking iron into a wall socket and received a burn / electric shock / big bang. I believe the wiring to the iron was so old that it shorted internally. Worryingly the RCD didn´t trip out.
Respuesta del Departamento de Calidad
Dear Tim, Thank you so much for your comment which help us to improove. I confirm you that we have check all the issues and we have solved them. The confort of our guest is avobe all. Of course, we would be pleased to accomodate you next time you decide to visit Spain. Thank you for your stay