This apartment is located in one of the most beautiful zones of Seville. The Arenal area is a traditional complex of beautiful and luminuos streets where you can feel the tradition and the great atmosphere of the historic center. Here you will find many traditional restaurants, bars for typical ’tapas’ and artisan shops while walking through the streets between the river Guadalquivir and the Cathedral.
View on the map
Penthouse Velarde Apartment
from to
The apartment was nice, clean & plenty of room. The kitchen was well stocked with some basic cooking supplies. The croissants, breakfast cookies, coffee, milk all were greatly appreciated. There was even some laundry soap for the washing machine. There was a drying rack that we put out on the rooftop which was just outside our door. There were some nice books of Spain that were really nice to look through. Lighting and heaters were great. We were on the forth floor with the elevator only going to the third floor, but we knew that, it was stated in booking. That really was no Problem. Check-in was great with two women who met us at the apartment and provided great information on things to do. She also gave us her contact information for assistance should we want to purchase tickets or with anything to help us get around Seville.
I do not understand why there is an $18 a day cleaning fee per night when no one came by to clean or refresh supplies the entire time we were there. The second day we were there, I realized we were almost out of the one small roll of toilet paper that was left, so I contacted the number provided to ask for another roll. Mind you, there were two adults, staying for 3 nights, paying $18 a day for the cleaning fee. This is the response I got: Madame, in the toilet there must be more. Moreover, if you need extra toilet paper you need to buy it since we do not provide refills. Thanks a lo I again wrote that we were left with only one roll. No reply back, nor no roll delivered. We ended up having to buy a whole pack of paper, when we only needed one
Response from the Quality Department
Dear Laura,
We thank you for sharing your opinion about your recent holiday with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and your feedback helps us to do so. We appreciate the time you have spent sharing your constructive opinions and comments. We are so happy to read that you liked the apartment you stayed in and that you have positively appreciated the complimentary details as welcome. In relation to this, we apologize if there was a misunderstanding in my colleagues´ response about toilet paper, we always leave what is necessary for your arrival. Indeed, as you describe, when making your reservation you will pay a cleaning fee that is equivalent to the final cleaning after your departure from the apartment. Once again, thank you very much for choosing our apartment on this occasion, we look forward to having the opportunity to serve it again in the near future.
Fátima Roca-chief of Customer Service.
Nous avons apprécié l´emplacement idéal dans le centre de Séville ainsi que la propreté de l´appartement et la petite attention pour le petit déjeuner.
L´agence GenteelHôme propose plusieurs appartements avec un seul lien sur le site de booking.com mais aucune photo sur les 43 montre une cuisine fermée avec un plan de travail beige. Nous avons donc cru réserver un appartement avec une cuisine avec un plan de travail blanc ouverte sur le séjour comme le montre les premières photos. Ce n´est que lors de la confirmation que nous avons vu que la cuisine était fermée avec un plan de travail beige. Nous ferons attention la prochaine fois à regarder les photos de l´appartement et ne pas se laisser influencer par la globalité. L´erreur vient en partie de nous. Le canapé convertible ne permet pas de passer une bonne nuit car le sommier est divisé en blocs de matériaux différents. Donc l´appartement est plus pour 2 personnes que 3 avec une belle chambre. La salle de bain devrait avoir un petit coup de jeunesse !
Response from the Quality Department
Cher Philippe Vauthier,
Tout d’abord, nous tenons à vous remercier d’avoir choisi notre appartement pour vos vacances à Séville et de nous avoir informés de vos préoccupations concernant le temps que vous avez passé avec nous, car cela nous donne l’occasion d’observer les zones qui peuvent avoir un petite marge d’amélioration et pour cela, nous vous sommes très reconnaissants. Nous regrettons les difficultés que vous avez rencontrées lors de la réservation, pour cette raison, après la confirmation de votre réservation, nous vous envoyons un e-mail avec tous les détails et informations sur votre hébergement. Enfin, merci pour votre observation sur le canapé-lit, nous prendrons note et voir les possibilités d’amélioration pour assurer le reste de nos futurs clients. Une fois de plus, nous vous remercions d’avoir partagé votre expérience avec nous et nous sommes impatients de vous servir à nouveau bientôt.
Fátima Roca - Chef du service clientèle
Response from the Quality Department
Cher Issam Charaf Eddine, Tout d´abord, nous tenons à vous remercier pour votre commentaire en louant votre récente visite à notre appartement et nous sommes heureux de savoir que nous avons été en mesure de répondre à vos attentes. Nous sommes ravis de lire que vous vous êtes senti s´être senti e bienvenue et soutenue dès votre arrivée jusqu´à votre départ et que vous partagez vos compliments avec toute l´équipe d´accueil, car cela signifie une grande source de motivation pour essayer plus fort chaque jour. Encore une fois, nous vous remercions de cette merveilleuse opinion, ce fut un plaisir pour nous de la lire et nous sommes impatients de vous servir à nouveau bientôt. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Dear Neringa, Thank you again for this heartwarming review of your stay with us. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We look forward to your next visit. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Michael, We would like to thank you for the praising review you shared following your visit to our apartment and are delighted to read that we were able to match your expectations. We look forward to your next visit. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Matti, thanks for your comment. We are sorry that your wife became ill during your stay. It is the first comment we have about a problem with humidity, and after sending a technician we did not find any trace of mold or smell of moisture. Perhaps if your wife is asthmatic, she could perceive something that we cannot detect at first glance. That is why we have given part to the insurance so that it can be examined in depth and solved if any problem of this type is detected. We apologize for the inconvenience and would like to host you in another of our many apartments in the future to offer you a better stay. Regards Fatima Roca - Chief of Customer Service
Response from the Quality Department
Cher Jean-Claude, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement et que vous avez apprécié votre séjour avec nous. Salutations
Response from the Quality Department
Nous comprenons que votre mauvais score est dû au fait que nous facturons 60€. En sortant de l´appartement, la porte était verrouillée car vous aviez laissé la clé dans la serrure. Notre nettoyeur n´a pas pu entrer dans l´appartement pour cette raison. Nous avons dû appeler un serrurier pour ouvrir la porte. Le coût de tout cela était de 60 euros qui ont été retenus sur le dépôt, nous avons également envoyé la facture avec les frais. Il est dommage que, pour cette raison, vous accordiez une valeur négative à tout, notre équipe s’efforçant de rendre votre séjour agréable. De plus, il était écrit dans le règlement de l´appartement qu´il était interdit de laisser les clés à l´intérieur, précisément pour éviter ce problème. Quoi qu´il en soit, nous espérons que vous apprécierez votre séjour à Séville.
La posizione è perfetta. Di fianco alla Plaza de Toros, a 5 min a piedi dalla Cattedrale, e comodissimo a tutte le altre principali attrazioni. Appartamento luminoso e pulito. Attico al 4° piano, di cui 3 piani serviti da ascensore e l´ultimo piano da fare a piedi. C´è una camera matrimoniale e un divano letto nel soggiorno. Wifi, lavatrice, cucina.
Non c´è nulla che non ci sia piaciuto. Alcune particolarità che caratterizzano l´appartamento come l´assenza del bidet e le finestre che non si possono oscurare, sono ben compensate dai grandi vantaggi
위치 괜찮아요. 구글맵에서 투우하는 곳 검색하시고 거기서 두블럭?이에요. 방은 그냥 무난합니다. 사진이랑은 완전히 다른데 그냥저냥...방에서 정말 멀리 조그마하게 대성당 보여요~ 에어컨 거실에 1대, 방에 1대 있어서 시원한데 방에 있는건 틀자마자 냄새나욥
엘리베이터가 있긴한데, 입구 문 열고 들어가서 5개 계단 정도 캐리어 끌고 그냥 올라가야하구요. 엘리베이터 내려서 한 층은 그냥 쌩으로 캐리어 끌고 올라가야합니다.진짜 최악..캐리어 무거운데 죽을뻔..건물 꼭대기에 있어요. 화장실 문 고장난줄모르고 닫았다가 화장실에 갇히는줄...화장실문 내내 못닫고 지냈어요. 세탁기 있긴한데 세탁기 정-말 이상해서 그냥 없다고 생각하셔도 무방할듯..저는 다시간다면 다른 숙소 알아볼래요~
Response from the Quality Department
Dear Kyungju, thank you for your comment. We are sorry that the attic apartment has not been to your liking. As indicated, being an attic, the access is by stairs, since the building elevator only reaches the top floor and you have to go up a flight of stairs. There is a washing machine in the apartment, we do not know if you did not see it or did not know how to use it. We would have liked that you called us during your stay to solve all the problems. Regards
great location, very nice, clean and comfortable apartment.
La proximité aux différentes attractions
L intérieur de l appartement : La décoration est très moyenne par rapport au prix Le fait que l hébergement se trouvait dans un immeuble résidentiel
Response from the Quality Department
Cher Sanae, merci pour votre commentaire. Nous sommes heureux de savoir que l´emplacement central et calme de l´appartement vous convenait bien. En ce qui concerne le reste, nous pensons que d’autres aspects de l’appartement ne vous ont pas plu. Les photos reflètent fidèlement la décoration de l´appartement et il est également indiqué que est situé en le batiment residentiel. Peut-être qu´il n´a pas bien lu l´information et c´est pourquoi il s´attendait à trouver quelque chose de différent de ce qui avait été annoncé. Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations
Sehr zentral und trotzdem sehr ruhig. Blick auf die Kathedrale bei Nacht.
Excellent location and customer service was top notch prior to arriving.
O apartamento do último andar não é tão bom.
Parts of the apartment not very clean. A cigarette butt under the bed!!! Mini ants in the bathroom, kitchen and bedroom. A little basic, but ok for a short stay.
Response from the Quality Department
Dear Laura, thank you for your comment. We are happy to know that you have enjoyed your stay in the apartment, mainly because of his central location. We are asorry to read that you found the cleaning could be better, it is a very important aspect for us and we will certainly work so that it does not happen again. We´re sorry for the inconvinience. Regards
El baño es un poco pequeñín, pero igual estaba perfecto
Il divano letto scomodo, l´appartamento non è per quattro persone..il bagno è nella stanza matrimoniale..non va bene.
Response from the Quality Department
Caro Giuseppe, grazie per il tuo commento. Riteniamo che l´appartamento non abbia soddisfatto le tue aspettative ad eccezione della sua posizione centrale. L´appartamento ha una superficie di 55 m², come è chiaramente indicato, composto da una camera da letto e un divano letto doppio nel soggiorno, che controlleremo per vedere se c´è qualche problema con il non rilevato finora. In effetti, il bagno è privato nella camera da letto, quindi potrebbe essere più adatto per le famiglie che per le coppie di amici. In ogni caso, ti abbiamo inviato una email quando hai effettuato la prenotazione con un link al nostro sito web dove è possibile vedere le foto e le descrizioni dell´appartamento, dove è chiaramente indicato che il bagno è all´interno della camera da letto. Comprendiamo che non hai letto quell´e-mail. Ci scusiamo per l´inconveniente e speriamo che in futuro possiamo offrirti una maggiore soddisfazione se ci dai una seconda possibilità di soggiornare in uno dei nostri appartamenti. Saluti
Baño muy pequeño. Situado en un 4° piso, el último hay que subirlo por escalera pues no llega el ascensor.
El alojamiento en sí y su situación. Un apartamento muy agradable, cómodo y decorado con gusto. Muy bien situado a escasos metros del centro histórico de Sevilla.
Nos resultó incómodo la consigna para el equipaje, nos ofrecieron el servicio pero en otro edificio bastante alejado lo que nos resultó incómodo.
Pas de vue et salle de bain trop petite
Response from the Quality Department
Cher Rachid, merci pour ton commentaire. Nous sommes heureux de savoir que vous avez apprécié l´emplacement central de l´appartement. En ce qui concerne les aspects négatifs mentionnés, l’appartement que vous avez réservé est un grenier d’une chambre de 55m2 comme indiqué clairement, et nous pensons que l’absence de vues vous a déçu, mais nous ne comprenons pas si vous pensiez que le L´appartement a des vues en raison d´une confusion avec un autre appartement. Salutations
Location was great, it had everything we needed. Great sheets and towels, new bathroom and kitchen. Guide books provided and good recommendations for eating out. Coffee and dish cleaning items also provided which was great.
Nothing we didn´t like here but here are some suggestions to make it perfect. Would be great to use a table and chairs on the roof top terrace at night, there is a great view of the Cathedral there. Should have mosquito nets on windows. Would be nice to have a spare stool for small child to eat at the table and prefer not to have a glass dining table when children are staying, they like to make noise with it, table mats might fix that.
4인 가족이 지내는데 큰 어려움은 없었지만 작은 편입니다. 4인이 캐리어를 풀고 지내기에 살짝 좁아서 불편했습니다. 세비야에 도착하기전 호스트와 연락은 필수로 사전에 전화통화를 했지만 다른 곳에서 열쇠를 가져다 주기때문에 길가에서 기다리기 조금 불편했습니다 :(
Response from the Quality Department
Merci de votre commentaire. Nous sommes heureux du bon accueil que vous avez réçu. Nous vous rappelons que vous avez réservé l´appartement sans terrasse, mais de toute façon, vous avez eu accès au toit commun qui ne faisait pas partie de l´appartement que vous avez réservé. on espère vous révoir une prochaine fois.
NOUS SOUHAITONS REVENIR A SEVILLE L´ANNEE PROCHAINE POUR 3 SEMAINES, 1 MOIS AU MOIS D´AVRIL MAI... POUVEZ VOUS NOUS DONNER LE TARIF POUR CETTE DUREE ? NOUS CONNAISSONS GENTEEL HOME, AVONS DEJA LOUE L´AN DERNIER APPARTEMENT SAN PABLO.
Nous avons juste regretté que l´immense terrasse commune ne soit pas aménagée
The apartment is clean and is situated in a quiet place.