menu
MADRID SEVILLE GRANADA MALAGA COSTA DEL SOL FLORENCE CADIZ CORDOBA GIJON PISA
VIEW PHOTO
  1. HOME   
  2. Seville   
  3. Holiday rentals   
  4. Galera Terrace

Galera Terrace
House

Seville · El Arenal

9.4 (139 valuations)


1-7
Guests

3
Bedrooms

2
Bathrooms

140 m2
Surface

About accommodation

It is a historic house completely renovated, which one reflects the style of Seville at the end of the 19th century. It has elements of the year 1885 in its doors, irons and tiles, of great cultural and historical value. Everything has been rehabilitated and designed new, but always keeping the style and the classic setup of this type of House.

The House is organized on 4 floors. On the ground floor there is an entrance that leads to the staircase and a comfortable exterior room, with two single beds of 0.90 x 2.00 and a full bathroom en suite. Through the beautiful staircase with vintage tiles, we access to the first floor where there are two bedrooms, both exterior, one of them with a double bed of 1.50 x 1.90 and the other one with two single beds of 0.90 x 1.90. Moreover, on the same floor there is a fully bathroom.

On the third floor is the kitchen, where you encounter a beautiful private patio, completely new and provided with everything that you need, as well as a beautiful outdoor lounge, decorated in detail, with seating area and dining area. It also has a comfortable double sofa bed for 2 people.

On the top floor we find the private terrace, with artificial turf, garden furniture and an outside shower to cool off if we are basking in the sun. Also on the same terrace, there is a small and beautiful kitchen that it allows us to servicing there, so it is not neccesary to go down stairs, as well a small toilet to make more comfortable.

Calle Galera is located in the heart of Arenal, perhaps the best area in the center of Seville. The House is a few meters from the Plaza de la Maestranza, the Theater, the Torre del Oro, and a few minutes from the Cathedral, the Giralda or the Alcázar. Although this street is pedestrian and very quiet, in the surroundings of the Casa there are numerous restaurants and typical bars of Seville, with exquisite Andalusian tapas and the best wines. There is also a supermarket nearby and numerous small food stores.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Allowed
Cot Available
Terrace Private
Floor Ground floor
Elevator Not available
Sofa-bed Capacity 1-2 persons
Fiber internet Free
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h

Additional Information


> VUT/SE/03101


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
Book now



Discount code
APPLY
Book now

Do you have any questions or doubts about accommodation?


Request for information

View on the map

The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:



• Catering service whose menu can be consulted here


• Reception and luggage custody service. 5€ per suitcase and day.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.4 (139 Valuations)

Location
9.9
Quality
9.2
Cleaning
9.5
Staff
9.3
Facilities
9.4
Recommendable
9.5

We are interested in your opinion


Our Guests’ Opinions

Francisco Allegro10
JAN 2024
Excelente casa. Comoda, amplia, segura y limpia. Tiene ascensor! diseño de alta calidad y super recomendables como host! Volveria 1000 veces
Response from the Quality Department

Estimado Francisco:

Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.

Marti Na10
JAN 2024
Great location and a very beautiful house with all you need.
Response from the Quality Department

Dear Marti,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

Justin Swaggerty10
DEC 2023
Central and quiet
Walkable to everywhere but still quiet for sleep. Beds were comfortable, it was well furnished, and the property we were in had an elevator, which was very helpful since it was distributed on several levels and the stairs were steep. Hosts were very responsive, they helped us reserve parking nearby and gave local suggestions. The house was also impressively clean.
Response from the Quality Department

Dear Justin,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department

Diego Alonso Galdo González10
DEC 2023
Excelente alojamiento histórico en el centro de Sevilla.
Response from the Quality Department

Estimado Diego Alonso,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad

Miriam Camps Carreras10
DEC 2023
Ubicació perfecte! Carrer molt tranquil, just al costat d’un carrer amb molt ambient. Locals de copes i bons restaurants a la zona. Tracte excepcional de Pablo i resposta automàtica davant qualsevol sol.licitud. Ho recomanaria sense cap dubte.
Response from the Quality Department

Dear Miriam,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department

Lydia Garcia Peraile8
NOV 2023
Muy buena ubicación
Response from the Quality Department

Estimada Lydia,
Nos alegra saber que encontró conveniente y agradable nuestra localización. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.
Saludos cordiales,
Departamento de Calidad

Maik Van Buul10
NOV 2023
Apartment and stay was great!
Response from the Quality Department

Dear Maik,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department

Jeroen Van Leusen10
NOV 2023
goede locatie, veel leuke dingen dichtbij en genoeg te eten
Response from the Quality Department

Dear Jeroen,

Thank you for your wonderful review. We´re delighted to hear that you found our place beautiful and enjoyed the surrounding locations. It´s fantastic that you had the opportunity to explore the area with its many attractions and savor the delights of the amazing restaurants. We look forward to welcoming you back for more memorable experiences.

Patricia Pastor Gracia10
NOV 2023
casa preciosa muy bien ubicada y que cuenta con todos los accesorios
Response from the Quality Department

Estimada Patricia:

Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servir a clientes como usted, y estaremos encantados de darle la bienvenida de nuevo en el futuro.

Catia Tavares8
NOV 2023
We had a good time in Pablo’s house. Great location and very unique set up. We also loved the fact that there was an elevator inside the house. This made it really easy to take our bags up and to avoid the stairs with my baby. The only thing i would say was missing was toilet paper. We only had one role in each toilet (2 toilets) which ended quickly with 5 adults in 4 days. We were able to buy toilet paper of course but it would have been nice/expected to have extra in the house. One of the rooms is downstairs and it can get a bit noisy. Overall we were happy with our accommodation and the location :
Response from the Quality Department

Dear Catia,

Thank you for sharing your experience at Pablo´s house. We´re delighted to hear you had a good time and appreciated the unique setup and convenient location. We´re pleased that the in-house elevator made your stay more comfortable, especially with a baby.

We appreciate your feedback regarding the toilet paper, and we apologize for any inconvenience. Typically, we provide a starter supply as toilet paper, for the first day as a present to make your arrival as pleasant as possible. Your suggestion about having extra in the house is valuable, and we´ll certainly consider it for improvement.

We´re glad overall you were happy with your accommodation and enjoyed the location. If your travels bring you back to the area, we would love to host you again.

Tom Samuels10
OCT 2023
Without doubt i would 100% stay here again. Accommodation was perfect for our our large group of mixed ages. Having a lift that goes to ALL the floors, ensured no one needed to worry about getting around once in. Location was perfect to explore old town / Sevilla. Pablo was always very responsive and helpful. I could continue writing more, but I would just be repeating what others have said. Thanks so much for a GREAT STAY Tom
Response from the Quality Department

Dear Tom,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department

Kevin Bolton10
OCT 2023
We had a lovely few days in Seville and this place served as a perfect base to explore the city. We felt right at home and the property had everything we all needed and plenty of room for the six of us.
Response from the Quality Department

Dear Kevin,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department

Anja Thiele10
OCT 2023
Review without any comments.

Thomas Magnier10
OCT 2023
Great place to stay in Sevilla.
Response from the Quality Department

Dear Thomas,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department

Marie André10
SEP 2023
super !
Response from the Quality Department

Dear Marie,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,

Quality Department

Joey Radzins10
SEP 2023
Fantastic location! Entire house very nicely renovated close to the old town with many restaurants and the river within a short walk.
Response from the Quality Department

Dears Neil and Joey,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,

Quality Department

Laura Carrión Sánchez10
SEP 2023
Review without any comments.

Agata Michalik8
AUG 2023
Couldn´t have asked for a better location. Pablo and team communicate primarily through What´s up, so make sure you have it installed before arriving.
Response from the Quality Department

Dear Agata, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the location of our apartment to be excellent. Being centrally located in Seville is one of the highlights of our property, allowing guests like yourself to easily access the city´s attractions and amenities. At the same time, we hold high standards for our check-in procedures and customer service, and we sincerely apologize if you encountered any inconvenience during this process. We continuously strive to improve our services, and your feedback is valuable to us. We hope you had a wonderful time exploring Seville, and it would be our pleasure to host you again in the future. Best regards, Quality Department

Danielle Thorp10
AUG 2023
Pablo’s place was great, clean and tidy and in a perfect location. Check in and check out was very easy and lots of helpful recommendations were provided.
Response from the Quality Department

Dear Danielle,
We´re genuinely delighted that our staff left a positive impact on you during your time in Seville. Creating a warm and friendly environment in this vibrant city is something we deeply value. Knowing that our efforts resonated with you and added to your enjoyment of Seville encourages us to continue delivering exceptional service. Thank you for sharing your experience, and it was a true pleasure to have you as our guest. We can´t wait to have the pleasure of welcoming you back to Seville.
Kind regards,

Quality Department

Francesco Guzzi9
AUG 2023
Agosto in Siviglia
Ottima posizione e belle camere
Response from the Quality Department

Dear Francesco,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Raquel elola10
AUG 2023
Vivienda Ideal
Me gusto Todo, ubicación, entre la maestranza y la giralda, limpieza de la casa, toallas ,camas, decoración de la vivienda con muy buen gusto no le faltaba detalle.
nada, todo era perfecto
Response from the Quality Department

Querida Raquel,
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro. Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Saludos cordiales.

Jose L.H. Campos
Director de Calidad

Philippe Waelle10
JUL 2023
The house is very near the bullfight arena. It has a beautiful terrace. The welcome agency was very kind. The garage for our car was very near.
Response from the Quality Department

Dear Philippe,
We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards,

Quality Department Manager

leanne Hobbs10
JUL 2023
Beautiful historic building in the centre of Sevilla. Easily walkable to everywhere we wanted to go. The hosts were friendly and responsive and offered local recommendations. We thoroughly enjoyed our stay here and would return.
Response from the Quality Department

Dear Emily,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Ignacio Lejarraga10
JUL 2023
Una casa antigua restaurada hasta en el más mínimo detalle para hacerla totalmente funcional y muy agradable para estar. En una calle muy tranquila, pero muy cerca de todo lo importante de ver en Sevilla.
Response from the Quality Department

Querido Ignacio,
Deseamos expresar nuestro más profundo agradecimiento por su amable comentario sobre su reciente estadía en nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado y que disfrutaron de una experiencia agradable. Valoramos su opinión y nos esforzamos por mejorar constantemente nuestros servicios. Esperamos tener el placer de recibirlos nuevamente en el futuro cercano y ofrecerles una experiencia aún más memorable.
Saludos cordiales.

Jose L.H. Campos
Director de Calidad

Elise Dennis10
JUL 2023
Amazing location and very spacious apartment! The apartment has 3 floors and a lift for luggage. Had a great stay, would definitely recommend. Thank you!
Response from the Quality Department

Dear Elise,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Jackie Farmer10
JUL 2023
Great character place split over three floors so private for individuals. Lift was really useful to move heavy luggage and shopping between the floors. Great terrace for an afternoons rest . Quick walk to the cathedral and restaurants
Response from the Quality Department

Dear Jackie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Benny Torre10
JUL 2023
bedrooms were a little tight but that´s the price to pay for large comfy beds. Great apartment
Response from the Quality Department

Dear Benny,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Sophie Donnison10
JUL 2023
The townhouse was beautiful , in a very good location. we had all the amenities we needed, and check-in was easy.
Response from the Quality Department

Dear Sophie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Jose L.H. Campos
Quality Department Manager

Elena Garcia Lucena10
JUN 2023
Son cuatro plantas y en casa una hay una estancia. Lo positivo que cuenta con ascensor. Muy acogedora. Todo en perfecto estado y recién reformada. Lo negativo que encontramos es que solo había un juego de llaves.
Response from the Quality Department

Estimada Elena,
Agradecemos tus comentarios y tus sugerencias. Nos alegra que te haya gustado la casa y tomaremos en cuenta lo del juego de llaves. ¡Esperamos verte de nuevo pronto!
Un saludo.
Jose L.H. Campos
Director de Calidad

remedios baena moreno8
JUN 2023
Pablo tiene una casa preciosa. Muy bien ubicada, cerca de todo y muy tranquila. Hemos disfrutado mucho del espacio
Response from the Quality Department

Estimado cliente,
Gracias por tus amables palabras. Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento. Esperamos verte de nuevo pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad

jonas Turek10
JUN 2023
Everything was fine!
Response from the Quality Department

Dear guest.
Thank you for your feedback. We´re glad to hear that everything met your expectations, we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

volker altmann8
JUN 2023
great location, great facilities, very friendly service
one bedroom was on the ground floor and quite dark, sometimes there was an unpleasant smell from the canal. Rooftop lounge chairs are unstable and should be renewed.
Response from the Quality Department

Dear Volker. We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit. Jose L.H. Campos. Quality Department Manager.

Jennifer Russell10
MAY 2023
Great place spread out across three floors. Very well equipped and the roof terrace is a real treat. Highly recommend.
Response from the Quality Department

Dear Jenny, Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Laura González-Thiele10
MAY 2023
Alojamiento muy bonito, espacioso, cómodo y bien ubicado en el centro de Sevilla, a 10 minutos del Real Alcázar. Han pensado en cada detalle y necesidad de los visitantes, haciendo que nos sintiéramos en casa. La comunicación fue formidable y muy cordial. Muy recomendable!
Response from the Quality Department

Estimada Laura. Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento como su elección de alojamiento. Su opinión significa mucho para nosotros y esperamos sinceramente que su estancia haya superado sus expectativas. Estaríamos encantados de tenerle como nuestro huésped una vez más en el futuro. Por favor, no dude en contactarnos si hay algo que podamos hacer para asegurar que su próxima visita sea aún más agradable. Jose L.H. Campos Director de Calidad.

Michel Carrera Ariza10
MAY 2023
Die Wohnung mit seinen zwei Stockwerken & der tollen Dachterrasse ist ein Traum. Sie ist super ausgestattet und uns hat nichts gefehlt. Hierher kommen wir auf jeden Fall wieder gerne.
Gab es nichts.
Response from the Quality Department

Dear Michael. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience. :

Jose L.H. Campos. Quality Department Manager.

Michel Carrera Ariza10
MAY 2023
Review without any comments.

Aïssata Ba8
MAY 2023
Super logement ! Nous étions en famille et nous avons tous apprécié l’emplacement et le confort. Merci encore à Pablo pour sa réactivité
Response from the Quality Department

Dear Aïssata,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.

Jose L.H. Campos
Quality Department Manager

Mariana Ribeiro Telles8
APR 2023
ótima
localização, camas confortáveis
portas não fecham bem
Response from the Quality Department

Dear Mariana,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Sevilla. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and for letting us know the matter with the doors. We look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Barbara Vanthof10
APR 2023
Très belle maison typique espagnole emplacement parfait dans le centre, mais au calme. On y retournera certainement 😎🌹
Response from the Quality Department

Dear Barbara,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Suzi Hinge8
MAR 2023
This is a great house to stay in. Roof top terrace was great. Great location for everything. Spent the days walking and exploring Seville. Fantastic city with so much to do and very friendly locals.
Response from the Quality Department

Dear Suzi,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Aurelie Seymour10
MAR 2023
parfaitement situé et propre . La maison est très agréable ainsi que la terrasse. Nous recommandons ce logement
Response from the Quality Department

Dear Aurelie,
Thank you for this heartwarming review. We are delighted to know just how much you have enjoyed your stay with us. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Christine Erlich10
FEB 2023
Clean, quiet and so close to hundreds of bars and stores. Kitchen was great with some basic supplies provided by host. Beds very comfortable. Wifi worked well. Issues we did have were addressed quickly although a minor “sewer” type smell in the bathrooms which we dealt with by leaving the bathroom windows slightly open was not fixed. I have learned this is a common issue in Spain. Maybe not fixable??? We would definitely recommend the house.
Response from the Quality Department

Dear Christine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and recommendation. We look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Alejandra Bravo10
FEB 2023
Extraordinario!!
Response from the Quality Department

Estimada Alejandra:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Adam Kennedy10
FEB 2023
The apartment was perfect for 5 of us. The roof terrace being a highlight. The location of the apartment couldn’t be better and contact with host team was easy. Great stay!
Response from the Quality Department

Dear Adam,
We are thrilled by reading how much you have enjoyed your time in Seville. We certainly agree that the unbeatable location makes the house very convenient to walk to the major spots in the city. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Giedre Kaminskaite9
FEB 2023
we were extremely pleased overall
great location, large property, stylish, clean, responsive
in winter the A/C is a little bit weak. it was just ok, but could have been stronger.
Response from the Quality Department

Dear Giedre:
Thank you for this review about your stay. We are happy to know that you enjoyed your stay with us. Thank you as well for the remarks on the A/C as it gives us an insight of which aspects we can still improve for our guests.

Jose L.H. Campos
Quality Department Manager

Fernando Garcia10
FEB 2023
super alojamiento, muy céntrico y con muy buenos servicios. A repetir mil veces
Response from the Quality Department

Estimado Fernando:
Leemos con gran placer la maravillosa reseña que ha escrito tras su estancia con nosotros en Sevilla. Es un placer para nosotros saber que ha disfrutado de cada aspecto de la casa y esperamos poder volver a recibirles pronto.

Jose L.H. Campos
Director de Calidad

Simone Gori10
JAN 2023
Appartamento molto bello e conforme alla descrizione, con host impeccabile. L´appartamento è situato in centro, così da potersi spostare a piedi tranquillamente. Molto soddisfatto!
Response from the Quality Department

Dear Simone,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Oliver Streit9.5
JAN 2023
Perfect location to explore the city. Very fast and reliable service by the management.
Response from the Quality Department

Dear Oliver,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us. We thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying with us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Oliver Streit10
JAN 2023
Perfekter Platz um Sevilla zu erkunden.
Response from the Quality Department

Dear Oliver,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Pepa Anastasio10
JAN 2023
Mi familia y yo hemos pasado un fin de semana excelente en casa de Pablo. La localización de la casa es inmejorable, cerca de todo, pero en una calle tranquila. Los cuartos con cómodos, y la casa se corresponde con la descripción. Éramos y hemos estado muy cómodxs. La comunicación con el anfitrión fue siempre rápida y clara. Recomiendo la casa sin reservas.
Response from the Quality Department

Estimada Pepa:
Ante todo agradecerle la recomendación. Nos llena de orgullo saber que ha estado a gusto en la casa y que esta ha cubierto todas sus necesidades. Estaremos encantados de recibirle de nuevo en su próximo viaje a Sevilla.

Jose L.H. Campos
Director de Calidad

Vera Logacheva10
JAN 2023
The location is very central, but in a quiet street, very close to all attractions. The house has its own elevator!
Cabinets and door locks could be changed...
Response from the Quality Department

Dear Vera,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Lars Geraets10
JAN 2023
An amazing place with multiple stories. Contains several sleeping rooms and two bathrooms. Very clean, and very comfortable beds. Kitched has all you need. Distance to Sevilla´s beautiful center is 10 minutes by foot. Much recommended!
Response from the Quality Department

Dear Lars,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Isabelle Baque10
DEC 2022
Tres bon emplacement, tout peut se faire a pied Maison typique
Response from the Quality Department

Dear Isabelle,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Brian Sedlak9.3
DEC 2022
Great location. Nice place close to everything.
Response from the Quality Department

Dear Brian,
Thank you for choosing us and for writing this review. We look forward to welcoming you again in the future.

Jose L.H. Campos
Quality Department Manager

Thomas Laguea10
DEC 2022
Fantastic location in Sevilla’s City Centre - walking distance to the Cathedral and the main high street with busy bars and restaurants. Extremely convenient!! The property itself was very nicely furnished and made us feel very comfortable and at home with plenty of space for 6 adults and an infant. Would definitely recommend staying here! Thanks Pablo and the team! If you are ever in Gibraltar, do not hesitate to reach out and we would love to accommodate you too!
Response from the Quality Department

Dear Thomas,
We are thrilled that you enjoyed the house and your stay in Seville. Thank you for prasing its location and decoration. We look forward to welcome you back on your next trip to Seville.

Jose L.H. Campos
Quality Department Manager

Clara Meizoso Latova10
DEC 2022
La ubicación es perfecta para conocer Sevilla. Cerca de todo, pero a la vez tranquila. Las camas son comodísimas. Íbamos 6 personas y estuvimos muy a gusto. La casa es igual que las fotos. Hay un ascensor para moverte por las plantas.
Por decir algo, la puerta de entrada tiene una doble cancela que te obliga a tener las llaves siempre contigo, no sea que te quedes encerrado.
Response from the Quality Department

Estimada Clara:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.

Jose L.H. Campos
Director de Calidad

COLLEEN LOPEZ9.8
NOV 2022
We absolutely loved this rental the location was ideal, the apartment was clean and spacious. room to hang coats in the hallway. The location was central and close the the restaurants and shops we enjoyed shopping in the market and loved the restaurants in the area. I would suggest a few more pillows for the bed but other than that we loved it.

We were happy that the rental was as it appeared in the listing. We did not have any surprises the linens were of quality and we appreciated that we did not have to worry if the apartment was clean.

Jose Planes Moreno9.7
NOV 2022
Instalaciones e ubicación estupendas.

Mikaela Higgins7
NOV 2022
I was disappointed by this property. It was pretty clean and the bathrooms were very nice but overall, it looks a lot nicer, bigger and brighter in the photos so that was a bummer. The terrace had flimsy furniture and the wifi did not reach up there (we were working remotely and were excited to take advantage of working from the roof but we’re unable to). Both of the bathrooms smelled very bad, I think it was the water. There was also some black mold on the ceiling of the first floor bathroom. It was in a good location and wasn’t horrible by any means, I was just a little upset given the price and photos from the listing and wish I knew what I was getting before booking - all of the other reviews seem very positive.
Response from the Quality Department

Dear Mikaela,
Although we sincerely regret your disappointment with your stay in our apartment, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests´ experience among us.
Providing excellence to all of our customers is our main goal and we are very sorry that this time we did not meet our standards. For future occassions, I strongly encouarage you to get in touch with our customer service team -they will be more than pleased to help you with any concern that you might have during your stay.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.


Jose L.H. Campos
Quality Department Manager

Rosie Harvey10
NOV 2022
Amazing location, close to landmarks and restaurants. Loved the roof terrace, great to stay with friends!
Response from the Quality Department

Dear Rosie, Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

Jose L.H. Campos
Quality Department Manager

Barbara Dupé5.8
OCT 2022
The apartment is well located, but the lack of transparency (insistence to undertake not to create noise pollution
The apartment is very well located. It is easy to reach the historic heart of the city and explore the whole center from the apartment. Bars, restaurants and supermarket are also close to the apartment.
At the reservation, we received messages asking if we were coming with a group or with family. After stating a stay with friends, we were told to make no noise in the apartment during our stay, that verbalising was common, followed by an express request to comply with the rules or cancel the reservation. After accepting these first conditions not mentioned in the ad, we received a second message informing us that at a late arrival there is a surcharge to pay of 30€ after 21h, 50€ after midnight. Again these conditions were not mentioned in the ad.
Response from the Quality Department

Dear Barbara,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal.
We understand that you might feel uncomfortable by the request of accepting these rules prior to your reservation. Please note that we must ask this in order to lease the property as this is located in a residential area.
These rules, as well as the information for the late check-in fees, are available on the advertisement under the “the fine print” paragraph. Please allow us to express that it is never our intention to hide information. Honesty is within our most appreciated values.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager

Katherine Gonzalez10
OCT 2022
Loved our stay! We had a group of 5 and it was the perfect amount of space. Amenities and location are great.

Jorge Eliseo Alonso Ruiz9.2
SEP 2022
Review without any comments.

Ioana10
SEP 2022
Review without any comments.

Anushree Singh10
AUG 2022
Would definitely recommend to anyone looking for a comfortable house with great location !
Response from the Quality Department

Dear Anushree, we are pleased you enjoyed your stay with us and appreciated the comfort we provide. Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Marilia Mallet10
AUG 2022
A casa de Pablo é uma casa de charme em Sevilla. Muito bem localizada, da para ir andando a todos os pontos de interesse na cidade. É muito confortável e bem equipada. Apesar de se dividir em 4 andares, existe um elevador para ajudar a subir com malas, compras e nos dias que se esta mais cansado. O terraço é muito bom para jantares nas noites quentes de verão. A cozinha não é tão grande para preparar grandes refeições a um grupo maior, mas é muito bem equipada para o que precisa para o dia a dia. A cafeteira ajuda nas manhãs. Tivemos uma boa estadia.
Response from the Quality Department

Dear Marilia, we highly appreciate your detailled comments regarding your personal experience in our Galera House. It is such a pleasure for us to know that our property met your holiday expectations and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Pierre-Alain Larguet9.7
AUG 2022
Well located, easy access by car and fully furnished. Fully furnished with everything that we need during our stay. Main concern was the Internet connexion not stable and weak in the Living room (impossible to watch internet tv/netflix on our laptop). The check out at 11am in Andalousia is top early as well. Except these 2 points we had a pleasant stay in the house with easy check in, calm place and perfect private Outdoor terrace on the rooftop
Response from the Quality Department

Dear Pierre-Alain, thank you very much for sharing your opinion regarding your stay with us. We appreciate your constructive comments.
We look forward to the pleasure of welcoming you back to our apartments in the near future.

Aija T.
Quality Department

Zach10
JUL 2022
Great location for a wonderful city, perfect place for groups of friends visiting Sevilla.
Response from the Quality Department

Dear Zach, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Olivier8.7
JUL 2022
We had a very great time to this place. The only thing very disapointing was the preasure we had before arriving. Many warning about the « rules » to respect : - absolutely no noise - no party - no body else accepted in the house - etc Despite the fact we said since the begining that we were serious and respectfull… We also had to give all our ID card, took in picture, and sign an agreement… It’s a shame to have so much preasure for a so good place… It made us been not that much relax
Response from the Quality Department

Dear Olivier, we would like to thank you for choosing our property for your stay in Seville and for taking the time to share your personal experience with us.
We are glad to know that you had a memorable stay and we are sorry for any inconveniences our communication before your arrival caused to you or your group. Due to the fact that the property in located in a residential area, it is very important our guests are aware of all the house rules and they meet the guests´ expectations.
We would love to have the opportunity to welcome you back the next time you are visiting Seville, so that we can create a stay that is perfect in every way for you.

Aija T.
Quality Department

Hafeez9
JUN 2022
Great stay. Upon checking in we had some issues with a double booking which they stated had never happened before and were accommodated right away with a new place that was an upgrade from the original listing. Therefore we cannot comment on this specific apartment but would say that the hosts are very helpful and can recommend them as reliable and responsive.
Response from the Quality Department

Dear Hafaez, thank you very much for taking the time to review your stay and for your understanding on the exceptional situation you experienced upon your arrival, and please accept our sincerest apologies for any inconveniences.
We always strive to assist our guests in any possible way to ensure everyone has a pleasant stay with us, and we are glad to know that that we were able to achieve it on this occasion.
Thank you again for your valuable feedback, we would love you to come back and enjoy more memorable days with us.

Aija T.
Quality Department

Jane Wieder10
JUN 2022
Amazing home for our family

Fully appointed home with everything we needed to enjoy our travel to Sevilla. It was extremely hot during the days we were visiting, so the air conditioning was welcome and vital. We loved the roof terrace in the morning and the elevator came in handy for the occasional moments someone was lazy. The road was very quiet as were the bedrooms. We highly recommend staying here on your visit to Sevilla thank you
Response from the Quality Department

Jane, we sincerely appreciate your positive feedback.
Thank you for choosing our property for your stay in Seville, we are glad to know that we were able to match your holiday expectations and hope to meet you in near future again.

Aija T.
Quality Department

KRISTI MEANS10
MAY 2022
Our favorite accomodation in Spain
The house was elegant, stylish, and impeccably clean in a prime, safe, location in the center of beautiful Sevilla - within walking distance to the most important sites - the Cathedral, the Alcazar; and tons of restaurants, tapas bars, markets, and shops. It had all the amenities we could wish for, including a stocked kitchen, and a charming rooftop terrace with a full restroom, shower, and washing machine, and an elevator to all levels except for the roof. Communication was great - helpful agent met us promptly for check-in with a map and suggestions for nearby restaurants, sites and stores. The only thing I would add would be an electric coffee maker. We would definitely recommend this house and would stay here again! Thanks for the fabulous hospitality!
Response from the Quality Department

Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service and your comments will help our teams reaching that goal.
We would love for you to come back and enjoy more unforgettable days with us.

Aija T.
Quality Department

Alice7.5
MAY 2022
posizione perfetta, appartamento su molti piani
posizione perfetta centralissima. casa pulita e nuova letto comodi pressione doccia perfetta / bagni nuovissimi terrazzo
Le foto sono molto meglio che la struttura dal vivo. l’appartamento si sviluppa in altezza, non è spazioso come sembra. ogni piano ha una stanza (tranne il primo che ne ha due)e le scale sono molto ripide. non comode per niente. cè un ascensore interno ma a mio avviso quando si è in tanti uno spazio ampio che privilegi la convivialità sarebbe meglio. terrazzino ok ma il sole va via nel pomeriggio (maggio) e comunque se fa troppo caldo non si sta. noi eravamo in quattro invece che in sei perché due hanno dovuto cancellare all’ultimo per ragioni di salute. non ci è stato fatto nessuno sconto (comprensibile) per cui il prezzo è risultato eccessivo per quattro persone. potrebbero fare più attenzione ai dettagli. cè una sola moka per 12 persone… aggiungerne una più piccola sarebbe carino… ci sono cialde per il caffè ma non c’è la macchinetta, quindi abbastanza inutile metterle…
Response from the Quality Department

Dear Alice, thank you very much for choosing our Galera Terrace house for your stay and for taking the time to review your personal experience with us.
To ensure continuous improvement in our services, we appreciate your constructive feedback and would like to take the opportunity to inform you that we have added a capsule coffee machine in our property. Regarding the price, please note that it is fixed price for the whole property and does not depend on number of guests, we are sorry that some guests of the group were not able to come on this occasion and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

NICHOLAS JOHNSON10
APR 2022
multiple smaller sized floors, but has an elevator. Excellente!
Response from the Quality Department

Dear Nicholas, thank you for your time, we appreciate your comments.
We hope you have enjoyed your stay in our Galera House, located in one of the best areas of ​​Seville.
We look forward to seeing you in the future.

Aija T.
Quality Department

Florence7.9
APR 2022
Review without any comments.

Alexandre Contreras10
MAR 2022
Casa mas que recomendable con una excelente ubicación en Sevilla

Stephen10
MAR 2022
super place.

Jack5
FEB 2022
Review without any comments.

Andrea Simona10
FEB 2022
Casa preciosa en pleno centro de Sevilla. La casa está perfectamente equipada para una estancia cómoda. Nos hizo gracia que hubiera ascensor entre los distintos pisos y la terraza es preciosa. El check-in fue cómodo y rápido y para el check-out solo tuvimos que dejar la llave dentro. Definitivamente recomendaría el lugar.

Oliver10
FEB 2022
Beautiful and tasteful house in a nice and central neighbourhood. We had a great time in Sevilla.

Marina10
DEC 2021
La persona de contacto muy amable en todo momento.

Juan9.3
NOV 2021
La casa esta muy bien ubicada y tiene un diseño inmejorable y muy bien equipada con ropa de cama y vajilla Para mejorar el sofa cama que esta el colchón un poco deteriorado

Nyika7.3
NOV 2021
nice apartment but picture are made clearing with a wide angle. living room is rather small. Terras had no view. Kitchen is okay though the Electric cooking plate is a paint to operate. locaties excellent, quit bit central.

Lanny9.3
OCT 2021
Prima locatie.

Celine Et Charles10
OCT 2021
Appartement tres agreable, tres bien situé ! Parfait !

Angela Elizabeth Lenk Gomes10
AUG 2021
Viaje sempre com Genteel Home !!!!
Limpeza 10 Localização 10 Terraço para relaxar 10 Apartamento totalmente equipado 10 Decoração 10
Response from the Quality Department

Estimada Ángela, le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento Genteel Home Galera; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento cumpliera con sus expectativas durante su estancia. Muchísimas gracias. Ana García, Dpto. de calidad

Rhonda Sarpong7.5
JUL 2021

Ana Perez Calvo10
DEC 2020
La casa es preciosa. Una antigua casa típica del centro de sevilla, completamente reformada y decorada con mucho estilo. Es muy grande, y está situada en un lugar perfecto para caminar a todos los puntos de interés y restaurantes del centro de la ciudad. La única pega que le pongo es que el router está en la planta de abajo y la señal del wifi no llega bien a las demás plantas. Pero por lo demás, es perfecta. La terraza también es súper cómoda, y con el clima de sevilla, se aprovecha muy bien

Laura castro Fernandez9
OCT 2020
+ La limpieza un 10. Las duchas muy cómodas con agua bien caliente y bien de presión. La decoración preciosa. Lo mejor la terraza y la ubicación. Tiene ascensor dentro de la vivienda.
- La casa se divide en 4 plantas y es un poco incómoda para subir y bajar del salón a las habitaciones. Las habitaciones no tienen televisión

Angela Diaz10
JUL 2020
Parfait!

Krista9.3
MAR 2020
Very good stay

Paz10
MAR 2020
Nos ha encantado!

Charles10
MAR 2020
We cannot recommend this beautiful and very well appointed town house highly enough. Superb facilities with everything planned to the last detail. Visiting this beautiful city for a long weekend in February (25 degrees !) Calle Galera is located on a very quiet street, just a short 10 minute walk from the bus station, cathedral etc etc. Perfect!

Nathalie10
FEB 2020
La terrasse, l’ascenseur, la déco, la propreté. Pas assez d’eau pour 5 douches.
Response from the Quality Department

Chère Nathalie, Tout d´abord, nous tenons à vous remercier pour votre commentaire en saluant votre récente visite dans notre appartement et nous sommes ravis de savoir que nous avons pu répondre à vos attentes. Nous sommes désolés de lire sur les perturbations causées par l´eau chaude, mais nous trouvons cela surprenant car nous n´avons jamais reçu de plaintes liées à ce problème. Nous avons vérifié avec notre technicien après avoir lu son observation et elle est en parfait état. Merci de nous avoir choisis lorsque vous visitez la région. Au plaisir de vous accueillir à nouveau très prochainement. Fátima Roca - Chef du service clientèle

Jana10
FEB 2020
TOP

Nobert10
JAN 2020
Belle maison et très bien située

Diana10
JAN 2020
We had a lovely time in Seville at this property. The place was very clean and comfortable with room for our group to gather. The beds were very comfortable which ensured we were well rested for the day. The location is the best part, very central to downtown while also being very quiet at night. One day during our stay the internet wasn´t working for a short period of time, we were very impressed with the response rate from our host. They fixed the internet right away, even on a weekend. Highly recommend as long as you don´t mind climbing stairs.

Susana7.3
JAN 2020
En pleno centro.
El apartamento está muy bien situado y rodeado de bares y restaurantes. También tiene una terracita arriba la mar de agradable.
Las tuberías del baño olían francamente mal. Tampoco nos dejaron guardar las maletas hasta la hora del vuelo, creo que es un servicio que se debe prestar. Nos cobraron 50€ (un precio francamente abusivo) por hacer el check-in a las 00:15.
Response from the Quality Department

Estimada Susana,
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Le pedimos disculpas por las molestias generadas por los olores que usted describe, hemos notificado a nuestro personal de mantenimiento para que haga una revisión a fondo sobre estos inconvenientes. Leyendo atentamente su opinión, parece ser que no se le informó adecuadamente sobre los servicios de equipaje de nuestro apartamento antes de su llegada. Por ello, nos gustaría tener la oportunidad de hacerle saber que está disponible en su confirmación de reserva una descripción completa de nuestros servicios, incluyendo los gastos adicionales por late check in. Una vez mas, muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un futuro próximo.
Fátima Roca-responsable Dpto. de Calidad.

Alex10
JAN 2020
This place is an amazing location and was perfect for exploring Sevilla. We loved the design of the rooms and the waterfall showers. I would stay there again for sure!

samantha10
DEC 2019
Perfect place to stay The house was perfect for 6 of us (3 couples ), 3 good sized bedrooms with comfortable beds and lovely white cotton bedding . It’s like a home from home , the kitchen is very well equipped with everything you could possibly need . The location of the property is perfect , just off the Main Street so it’s nice and quiet and only a few steps away from lovely local bars and restaurants. A further 10 min walk takes you to the cathedral. It’s our second visit to Seville and we would definitely stay here again it’s perfect . The roof terrace is great although we didn’t use it much only for a coffee in the morning I can imagine it would be amazing in the summer . We will be back again soon 😁
Response from the Quality Department

Dear Samantha, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.

Lisa10
DEC 2019
Great stay
Great location and thoughtfully designed. Great roof top terrace
The television hanging in the middle of the lounge

François9.5
DEC 2019
Séjour familial 6 personnes (3 générations) à l’aise dans l’appartement, grâce à la terrasse car le séjour seul aurait été un peu juste. Appartement sur 4 étages, mais ascenseur privé pour les moins jeunes. Accueil agréable. Problème de serrure réglé dans l’heure. Très bien situé, et rue calme. Effort de décoration. Manque de verres, et d’un fond d’épicerie à part quelques sachets de sel et d’huile, dommage. Odeurs tenaces dans les sanitaires, malgré les désodorisants. Pas de wifi au séjour et sur la terrasse (répéteur non fonctionnel).
Response from the Quality Department

Cher François, Nous tenons à vous remercier d´avoir choisi notre appartement pour vos vacances à Séville, ainsi que de prendre une partie de votre temps pour discuter de votre expérience avec nous. Nous sommes heureux que vous vous sentiez à l´aise, ainsi que que vous appréciez l´emplacement et la possibilité de profiter d´un ascenseur à l´intérieur de la maison. Notre personnel accueille chaque client avec l´Esprit de Genteel Accueil et s´efforce d´assurer, par tous les moyens possibles, un séjour agréable. Enfin, nous allons vérifier le signal wifi de la maison ainsi que les odeurs que vous nous dites, nous regrettons les inconvénients causés, mais nous ne percevons aucune anomalie que vous décrivez. Merci encore une fois de nous avoir choisis et de vos critiques constructives, nous espérons avoir l´occasion de vous servir à nouveau à l´avenir et d´avoir l´occasion de dépasser vos attentes. Fátima Roca - Chef du service clientèle

Yvan9.8
DEC 2019
Superbe appartement et emplacement unique
L’appartement est spacieux sur 4 étages avec ascenseur interne privé. Superbe terrasse à l’ombre pour le soir. Les gens de Genteel répondent rapidement et très bien. Merci encore
Response from the Quality Department

Cher Yvan, Tout d´abord, nous tenons à vous remercier pour les commentaires très positifs que vous avez partagés au sujet de votre visite, nous sommes ravis de savoir que nous avons été en mesure de répondre à vos attentes. Nous vous sommes très reconnaissants pour vos éloges pour notre personnel, dont la gentillesse et la gentillesse est l´une des plus grandes forces et je m´engage à les féliciter tous en leur nom pour leur contribution à leur bien-être pendant leur séjour dans notre appartement. Nous nous réjouissons de votre prochaine visite. Fátima Roca - Chef du service clientèle

Carol7.5
DEC 2019
It was an excellent location for our visit. The host was very helpful with all our concerns.
Response from the Quality Department

Dear Carol, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your experience among us. We are also very pleased to read your complete satisfaction with the comfort of the room, location and our staff. We strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.

Raija10
DEC 2019
Host was so responsive and helpful. This house was amazing! Such a great location and so much character. Very well decorated and homey. I would absolutely recommend this place and will definitely be back.

Severine10
NOV 2019
Très belle maison entièrement rénovée, avec beaucoup de charme et une agréable terrasse extérieure. Très bien équipée, il y a même un ascenseur reliant les 4 étages de cette maison typique. Belle luminosité, dans une rue au calme. A conseiller sans hésitation.

Peter Koch7.8
SEP 2019
beliggenheden
Response from the Quality Department

Dear Peter, thanks for your comment. We are glad to know that you liked the central but quiet location. We would have liked you to tell us in the other aspects how we could have improved to achieve your complete satisfaction, as we strive to continue improving every day. Regards Fátima Roca - Chief of Customer Service

Olivier Paret7.5
SEP 2019
Le confort parfait Et l emplacement
Pas assez de verre et beaucoup de cassés Il faudrait changer les draps et les serviettes de bain au moins 2 fois

C. Alves9.5
SEP 2019
Estadia ótima
Casa muito bem equipada, confortável, bem decorada, localização próxima do centro, terraço agradável para descansar... Vamos repetir concerteza!
Quando chegámos a limpeza nao estava ainda feita mas foram muito profissionais a lidar e resolver o problema tendo-nos deixado ficar mais umas horas no check-out e até oferecido alguns géneros alimentares. Muita simpatia e profissionalismo compensaram o contratempo

Yvonne9.3
SEP 2019
Penthouse in rustige buurt met mooi terras!
Luxe appartement met grote kamers en badkamers. Goed verzorgd en modern.

Sebwol10
SEP 2019
Parfait!

Lydia10
SEP 2019
The property was in an excellent location very well presented and clean, we would recommend this property to friends and family it was great value for what you get. There were a lot of wows from us all on seeing the property! Fantastic stay and great hosts
A full length mirror would be great but still had a Fantastic stay regardless

Iddo Jongkind9.3
SEP 2019
Heerlijk dakterras met douche. Goed sanitair en verder mooi ingericht. Het is een rustig straatje maar je bent met een paar minuten midden in de gezelligheid van de stad. Ook als je wat lui bent aangelegd er zit een lift in de woning.
Er viel niet iets tegen

Samantha10
SEP 2019
This apartment was a jaw dropper to be honest! Great location and greater experience.
This apartment was a jaw dropper to be honest! We were a group of 7 that fit extremely comfortable. Very good location next to Triana area, plaza de Toros, Torre de Oro, etc.

Jimmy10
AUG 2019
It was the most amazing apartment we stayed at in our month in Spain. It was stylish, spacious and exceeded our expectations. It was the perfect stay for a family of 6.

Susana10
JUL 2019
La ubicación, en una calle tranquila pero a 5 minutos andando de los lugares de interés. La casa es preciosa, muy limpia y decorada con mucho gusto, además de espaciosa y la terraza super acogedora.

Oleksiy6.8
MAY 2019
ПИШУ ПРО АПАРТАМЕНТЫ С 3 спальнями . На четырех уровнях . Есть лифт прям в квартире . Очень странное отношение принимающей стороны к туристам. Я получил письмо за несколько дней до заезда с просьбой указать время прибытия . Я указал конкретный поезд из Мадрида и конкретное время прибытия на вокзал в Севилью . Мне снова приходит письмо с уведомлением , что я обязан за 40 минут до прибытия позвонить . ??? мой Вопрос : ЗАЧЕМ ? . я указал точное время прибытия на вокзал Севильи . Ехать от вокзала до апартаментов всего 15 минут .... Несмотря на то, что меня удивили такие переписки , я все равно за 40 минут написал по смс , что подъезжаю к городу Севилья . Мне приходит ответ : " напишите когда будете уже в такси !".... Это вообще не серьезно как по мне .... Но я все равно написал еще раз ,что уже нахожусь в такси . Это означало только одно - я буду на месте уже через 10 -максимум 15 минут . Я приехал и ни кого не обнаружил . Ждем ....... . никого . Я пишу , что я на месте около апартаментов . Мне снова приходит смс : " Где на месте ?" я отвечаю , что нахожусь по указанному адресу под апартаментами . Мне приходит ответ : ХОРОШО ЖДИТЕ . ЖДЕМ еще 10 минут . Появляется девушка , которая медленным шагом идет в нашу сторону . ГОСПОДА ! я за сутки указал ВАМ , что прибываю в Севилью и буду в 18.30 в апартаментах. Я в течении дня отвечал на ваши глупые просьбы, предупреждая ВАС о каждом шаге своего перемещения в сторону апартаментов . ПОЧЕМУ ВЫ ПРИШЛИ ЗАСЕЛЯТЬ МЕНЯ В 19.45 , если должны были ждать меня в апартаментах в 18.30 ???? зачем ВЫ заставляете указывать вам время прибытия и перемещения , если Вы позволяете себе НЕ ЖДАТЬ гостей ???? ВЫ ЦЕНИТЕ СВОЕ ВРЕМЯ . ТАК УВАЖАЙТЕ ВРЕМЯ ГОСТЕЙ! Из положительного то ,что улица тихая в сравнении с соседними улицами . Квартира может подойти компании друзей без детей.
Очень крутые неудобные лестницы . С детьми не советую - опасно . Окно на первом этаже не имеет жалюзи или штор . Спальня на первом этаже полностью просматривается с улицы . Состояние не новое . Фотографии на сайте светлее реальности . Квартира темная и не уютная . Но может быть такая темень в жару для кого то будет положительным моментом . По моему мнению квартира оправдывает себя , если едут отдыхать 6 МОЛОДЫХ друзей . Всем остальным за такие деньги я бы советовал найти другой вариант . В день выезда я посмотрел на сайте букинг , что эти апартаменты не заняты ни кем после моего выселения . Я написал в 9 утра принимающей стороне просьбу выселиться в 12 часов , а не в 11. Я до сих пор жду ответ на свою просьбу ))))))))...... итог : квартира очень средняя . а принимающая сторона очень .... странная ( чтобы не написать хуже )
Response from the Quality Department

Dear Oleksiy, thank you for your comment. We are sorry for the inconvenience about our procedure at the time of arrival. Although we try to know previously the estimated arrival time of the clients to organize our time, there may be unforeseen delays due to external causes or changes of last-minute plans of the clients, so we ask that they confirmed us again 40 minutes before the arrival to Seville. In this way we make sure we can receive to our guests at the exact time of their arrival at the apartment and that they do not have to wait. We are sorry that in your case it was not like that and had to wait to our colleague who was at that moment receiving other guests who arrived at the same time, this is not usual and we will work to improve and that does not happen again.

About the house, it does not seem dark to our previous guests, as it has a lot of light outside in the living room, kitchen some bedrooms and in the private terrace. It is true that for families traveling with small children it can be uncomfortable for the stairs, but in these cases they can use the elevator in the house.

We hope that despite this you have enjoyed your stay in Seville. Regards

Laura10
MAY 2019
La casa è perfetta. Dal punto di vista della posizione vicina sia al centro storico sia al fiume. E’ molto curata sia dal punto di vista dell’arredo sia sulla distribuzione delle camere . Completa il tutto il terrazzino sul tetto una vera chicca.

Anne10
MAY 2019
Lovely city, lovely accommodation. Would recommend.
Very convenient for visiting the main attractions. Numerous bars and restaurants nearby. The accommodation is in a very quiet area which we appreciated, especially when sitting out on the terrace in the evenings.

Rudy10
APR 2019
Awesome place, breathtaking terrace and perfect location..definitely recommended

MIGUEL ANGEL7.5
APR 2019
Lo mejor de todo la ubicación
La ubicación y la tranquilidad del lugar. Tiene un ascensor hidráulico. Muy buena decoración y claridad.
Tuvimos que esperar para que vinieran a darnos las llaves. Los baños no tienen calefacción. Las puertas son antiguas y no cierran bien. Armarios poco equipados. Escaleras empinadas.
Response from the Quality Department

Estimado Miguel, Muchas gracias por su comentario! Lo cierto es que es una casa rehabilitada del año 1885. A nuestro gusto es una preciosas. Se han intentado conservar vigas, puertas, azulejos y algunos elementos originales más. Lo cierto es que hemos ido a comprobar las puertas y cierran bien...no conseguimos ver ningún problema. Respecto a la espera, tal como le informamos previamente es fundamental llamarnos antes de llegar pues ahí no hay recepción, es una Casa inidividual, y por ello no tenemos forma de saber cuándo llega a menos que nos lo informe... Lo lamentamos en cualquier caso y espero que por lo demás hayan disfruta de la Casa y de Sevilla. Esperamos volver a verle

Michelle10
APR 2019
Fantastisch appartement midden in Sevilla!
Prachtig appartement, geweldige ligging en ontzettend vriendelijk personeel!

Cécile10
MAR 2019
appartement très bien situé et au calme. Jolie terrasse. Literie confortable. Petit bémol sur la salle d eau pour 2 chambres un peu petite ainsi que la cuisine. Sinon notre séjour chez Pablo a été très agréable.

Theodore10
MAR 2019
Excellent! Would come stay again given a chance.
Property had an elevator! No coffee machine

cuilinping10
MAR 2019
独享一栋四层住宅
一栋袖珍的四层楼住宅,一楼门厅加一间房配浴室,二楼两间房配浴室,三楼是客厅和厨房,四楼是洗衣房和阳台。袖珍的住宅里还有仅容1人的电梯。该有的都有,住三晚,做了四餐饭,洗了两次衣服。拿钥匙需提前40分钟跟房东沟通,似乎房东不止这一套外租住宅,所以要提前说一下订单号之类的。很满意,喜欢塞维利亚。

Gabriela7.5
FEB 2019
Bardzo dobra lokalizacja w zacisznej, malowniczej uliczce, blisko głównych atrakcji miasta. Ładnie urządzone wnętrze starej kamienicy, zwłaszcza salon na 2 piętrze. Wszystkie niezbędne sprzęty zagwarantowane, wygodne łóżka, dużym udogodnieniem jest winda.
W sypialni i łazience na parterze szaleje pleśń, a ściany są zawilgocone, w łazienkach momentami bardzo nieprzyjemny zapach z kanalizacji. Wnętrze ciasne, co ma duże znaczenie przy większych grupach, np. w mniejszej sypialni na 1 piętrze ciężko jest otworzyć choćby pojedynczą walizkę, nie kładąc jej na łóżku. Powierzchnia użytkowa jest znacznie mniejsza niż podane 140 m2.

Anna9
JAN 2019
It was an excellent and very enjoyable stay.
The location was perfect. The beds were very comfortable.
It would have been better if basics are left in the kitchen for example like coffee tea and milk and water in the fridge for the first night. It would also be a good idea to place a mirror in the double bedroom upstairs.

Mohd Sharedza9.3
NOV 2018
3 storeys house with a lift inside!! so easy to take heavy things to upstairs

Beatriz9
NOV 2018
La ubicación (estás cerca de todo), la limpieza, la comodidad de las camas, la terraza.. En general el apartamento está genial.
Por poner un pero, el tamaño de alguna de las habitaciones, y las escaleras

Arantxa9.3
NOV 2018
Casa acogedora, una situación inmejorable, lo recomiendo al 100%

Marlieke8.8
OCT 2018
Perfect. Top locatie in de wijk El Arenal. Rustige straat, geen last van verkeer. En toch om de hoek van alle barretjes en restaurantjes.

Anónimo8.8
SEP 2018
Decoração muito bem escolhida
De nao poder usar o elevador e ter muitas escadas um pouco dificeis de subir sobretudo com crianças
Response from the Quality Department

Prezado cliente, obrigado pelo seu comentário. Ficamos felizes em saber que você gostou do apartamento, especialmente da decoração, que tentamos escolher com muito detalhe para dar personalidade. Nós sentimos o inconveniente causado por não poder usar o elevador, mas teve um desarranjo específico, com a má sorte de coincidir com sua permanência, e nós estávamos esperando para o técnico para resolver isto. Esperamos que, apesar disso, você tenha aproveitado a sua estadia em casa e em Sevilha. Obrigado por ter ficado com a gente. Saudações

brigitte BROU10
AUG 2018
très belle maison de ville dans quartier calme, bien située avec toutes les commodités à proximité : commerces, parking, sites à visiter, dommage le marché couvert était fermé pendant le mois d´août. location parfaitement équipée avec une très belle déco, les 4 étages ne sont pas un problème puisqu´il y a un ascenseur bien apprécié pour les bagages. la climatisation a été indispensable étant donné les températures caniculaires. nous reviendrons avec grand plaisir dans cette belle ville de Séville que nous visitions pour la 3e fois et nous recommandons fortement la Galera Terrace. Merci encore à l´équipe Genteel home pour sa patience avec toutes mes questions. Brigitte.

Susan9.3
AUG 2018
Beautiful comfortable and indulgent stay- thankyiu
Beautifully furnished, lots of room, rooftop dining area, not far from attractions and shopping, everyone had a bed! No sofa beds or blowup beds Lovely place to enjoy the area but just to relax in after lots of sightseeing. It was fantastic. Would definitely stay again

Ignacio Soto10
AUG 2018
El alojamiento perfecto para una estancia extraordinaria en Sevilla. El edificio en si mismo y la ubicación perfecta para la necesidad del viaje.

Svetlana10
JUL 2018
Оазис в центре города
Апартаменты расположены в самом центре. Фактически квартира оказалась 4-х этажной, с собственным лифтом! Спальни на 1-2 этажах, с отдельными ванными и туалетными комнатами, третий этаж - гостиная и кухня, в которой было все, что необходимо для приготовления пищи + комфортная зона отдыха/ Четвертый этаж - потрясающая терраса, на которой каждый вечер мы приятно общались, попивая вино и играя с детьми в настольные игры. Однозначно рекомендую!

Luz Marina10
JUN 2018
El apartamento limpio y con buena ubicación. Tiene ascensor para desplazarte por las 3 plantas y el ático. Fuimos con niños y estuvimos muy cómodos. Muy recomendable

Katrien9.3
JUN 2018
Het was niet mogelijk om bagage enkele uren te laten staan

mariona9.3
JUN 2018
Todo perfecto. El único pero, es que si son personas mayores o con niños no es tan aconsejable ya que hay muchas escaleras.