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Conde de Ibarra III
Apartment

Seville · Santa Cruz

9.3 (87 valuations)


1-6
Guests

2
Bedrooms

2
Bathrooms

75 m2
Surface

About accommodation

This magnificent apartment combines style and comfort with a privileged location in the picturesque neighborhood of Santa Cruz, ideal to enjoy an unforgettable stay, in the best sense of the word, in Seville.

The property consists of a pleasant living room with sofa bed and dining area next to a fully equipped open space kitchen with breakfast bar; A double bedroom with double bed and wardrobe as well as TV; A second bedroom with two single beds and two bathrooms with shower.

Its location, in the heart of the Santa Cruz neighborhood, one of the most beautiful and well-known places of Seville, places it near the main points of tourist interest, which you can visit without any means of transport.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Floor 1st Floor
Elevator Not available
Sofa-bed Capacity 1-2 persons
Fiber internet Free
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/02627


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.3 (87 Valuations)

Location
9.6
Quality
9
Cleaning
9.3
Staff
9.2
Facilities
9.2
Recommendable
9.2

We are interested in your opinion


Our Guests’ Opinions

Marit Gansmo9
FEB 2024
Super location, pleasant staff who were easy to communicate with. Thank you very much!
Response from the Quality Department

Dear Marit,

Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed our superb location and that our staff provided you with pleasant and easy communication throughout your stay.

Your kind words are truly appreciated, and we are grateful for the opportunity to have hosted you. If your travels bring you back to this area in the future, we would be delighted to welcome you back.

Quality Department.

Prajwala Reddy Juturu Chinna8
NOV 2023
Place is close to city center and well maintained
Response from the Quality Department

Dear Prajwala Reddy,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

Koen Fruyt7
NOV 2023
Review without any comments.

Mandy Davis10
OCT 2023
Nice location
Response from the Quality Department

Dear Mandy,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department

Stefanie Meister3
SEP 2023
Darf in dem Zustand nicht zu diesem Preis vermietet werden.
Gute Lage
In der Unterkunft hat es sehr unangenehm gerochen, vor allem in den beiden Schlafzimmern, die gegen den Hinterhof raus gingen, selbst bei geschlossenen Fenster. Als wir die Vermietung darauf aufmerksam machten, wurde uns erklärt, dass der Gestank von aussen komme (wahrscheinlich die Kanalisation) und sie mit der Stadtverwaltung schauen werden. Als Problemlösung wurde uns ein Raumparfüm in die Wohnung gestellt…Für uns ist es unverständlich, dass die Wohnung ohne Hinweis auf das Problem vermietet wird, insbesondere zu dem Preis! Auch sonst war das Appartement eher schlecht unterhalten (Flecken an den Wänden, schimmelige Fugen, Armlehne Sofa schmuddelig) und entsprach nicht unseren Erwartungen gemäss Bildern und Preis. Zu guter Letzt hatte es weder in der Küche noch im 2. Bad Warmwasser.
Response from the Quality Department

Dear Stefanie,
Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your thorough review and would like to address your concerns.

First and foremost, we would like to clarify that we take your feedback very seriously. We understand that the condition of the apartment did not meet your expectations, and we sincerely apologize for any inconvenience you experienced.

Regarding the unpleasant smell, we did dispatch a maintenance team to investigate the issue, and we also placed an air freshener in the apartment as a temporary measure to mitigate any discomfort you may have felt. It is indeed unfortunate that this was an external matter beyond our immediate control, and we apologize for any inconvenience it may have caused.

In terms of maintenance, we are committed to improving the overall condition of the apartment. We will address the issues you´ve raised. Your feedback helps us identify areas where we can make necessary improvements to offer a quality service to which we are committed.

Your feedback is invaluable, we are committed to providing a better experience for our guests, and we hope you will consider staying with us again in the future, so we can demonstrate our commitment to your satisfaction.

Thank you for choosing our apartment, and we look forward to the opportunity to host you again under improved conditions.

Sincerely,

Quality Department

Marcel Wolski6
SEP 2023
Zentrale Lage und ruhig gelegen. Die Einrichtung ist ist in einigen Teilen (vor allem die Sitzmöbel) schon sehr abgenutzt.
Response from the Quality Department

Dear Marcel,
We sincerely appreciate you taking the time to share your feedback with us following your stay at our apartment. We deeply regret that the furnishings in our apartment did not meet your expectations.

The comfort and condition of our furnishings are crucial aspects in ensuring a pleasant stay for our guests, and we are saddened to learn that we fell short of your expectations in this regard. We value your observations and will take immediate steps to review and, if necessary, carry out furniture replacements. Our goal is to always provide a welcoming and comfortable environment for our guests, and your feedback helps us in our continuous improvement efforts.

Once again, we thank you for your feedback, and we hope that this experience will not deter you from considering staying with us in the future. It would be our pleasure to welcome you back and provide you with an even better experience.

Sincerely,

Quality Department

Mohamed Bassile6
AUG 2023
Pas satisfait
Response from the Quality Department

Dear Mohamed,
Thank you for sharing your review with us. We are sorry to hear that you were not satisfied during your stay, and we would have liked to have some information about the reasons why it was not enjoyable so that we could have provided an appropriate response to any inconvenience you were experiencing. Customer satisfaction is our main goal, and we continuously work to offer the best service to our guests. We appreciate your review once again and hope you give us another opportunity to provide you with a better stay in the future.
Kind regards,

Quality Department

Carlo Coniglio10
JUL 2023
Tolles Wohnung - gut geschnitten. Die Lage der Wohnung ist sehr zentral. Sehr netter Kontakt und immer schnell erreichbar. Kann ich nur weiterempfehlen.
Response from the Quality Department

Dear Carlo,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards.

Quality Department Manager

Jason Harpum10
JUL 2023
Really great location. 5 or 10 mins from all the major sights. The apartment is very comfortable and on a quiet side street but could be better equipped in the kitchen. If you aren’t planning on cooking it’s fantastic, if you cook a lot then keep the meals simple. The communication was exceptional and we were really happy with our 10+ day stay there
Response from the Quality Department

Dear Jason, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.

Jose L.H. Campos
Quality Department Manager

Sumit Kishore10
JUL 2023
Seville was one of the most beautiful apartments that we had ever stayed at. Worldclass welcome by their representative Lucia. We felt very much at ease. The apartment is even more beautiful than the pictures. Very well stocked. Hosts have taken care of smallest of things. It is very close to the most beautiful places in Seville. Money very well spent. They almost stood perfect for me on every parameter! Highly recommended
Response from the Quality Department

Dear Sumit,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Susan Crowe10
JUL 2023
Fantastic apartment in a great location close to everything including lovely tapas bars, local shops & all the main sights were within walking distance. The apartment has everything you need for a very comfortable stay in Seville. We would love to stay here again.
Response from the Quality Department

Dear Susan,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Luis Olloqui10
JUN 2023
Great location, very good spaces, AC, very good choice
Response from the Quality Department

Dear Luis,
Thank you for the kind feedback. We´re glad you enjoyed the great location and the apartment´s amenities.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Lindsay Brown6
JUN 2023
The location was excellent and the apartment was spacious. The beds were comfortable and there were plenty of linens. The kitchen had everything we needed. When checking in, we waited outside at the curb 30 minutes for our host to meet us. There were many small flies in the apartment, which our host explained was due to the heat. The walls need a fresh coat of paint and some light fixtures need to be tightened. A little TLC, including pest control, would make a big difference.
Response from the Quality Department

Dear Lindsay.
Thank you for your feedback. We appreciate your positive comments about the location, spaciousness, comfortable beds, and well-equipped kitchen. We apologize for the inconvenience during check-in and the presence of flies. We will address the maintenance issues and take steps to improve the overall condition of the apartment. Your feedback is important to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Jean-Sébastien Pettigrew10
JUN 2023
It was a very nice apartment in a great location.
Response from the Quality Department

Dear Jean. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.

Sheyda Behjou10
MAY 2023
Great place in a great location. The cons about this place were the drain flys, not being able to open windows because there is no screen and you see flys waiting for the window to open, water pressure was extremely low and you needed to wait 5+ minutes to get hot water. Aside from that, this place was beautiful and in a great location. We were able to walk everywhere and it was so easy to find.
Response from the Quality Department

Dear Sheyda, thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Jose L.H. Campos
Quality Department Manager

Subramaniam Krishnan10
MAY 2023
We enjoyed our stay at Esther´s apartment. Walkable to many of the tourist sites. Supermarket and restaurant options nearby. Great experience living in the historic part of the town. We would definitely recommend stay at Esther´s apartment.
Response from the Quality Department

Dear Subramaniam. Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future. Jose L.H. Campos. Quality Department Manager.

Fabio Signorelli7
MAY 2023
La posizione ottima
La pulizia. Troppo polvere in giro e lenzuola usate con capelli e peli.
Response from the Quality Department

Dear Fabio,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.

Jose L.H. Campos
Quality Department Manager

Gabriela Bambrick10
MAY 2023
The apartment is perfectly located, walking distance from the cathedral, la giralda, el alcazar and eateries. It is beautifully decorated and perfectly equipped. The hosts were always available and responsive. The key to entrance of the building is a bit tricky so I recommend you practice opening it before you leave for the first time. The host will give you some practical advice about how to do it. Aside from that we spent two nights and three days in Sevilla (May 2023) and the place was really the cherry on top (we fit 5 family members comfortably, ages ranging from 21-84) Highly recommend!
Response from the Quality Department

Dear Gabriela, thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Elodie Verneuil10
MAY 2023
Accueil parfait, hôte réactif et aux petits soins. Nous avons eu des besoins liés au fait que nous voyageons avec un bébé et tout a été parfait. Appartement très confortable et parfaitement équipé. Situé en plein centre historique nous avons pu faire toutes nos visites à pied. quartier calme. appartement climatisé ce qui permet de passer de bonnes nuits de sommeil malgré la chaleur extérieur. Merci pour votre accueil.
Response from the Quality Department

Dear Elodie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Jose L.H. Campos
Quality Department Manager

Deb Beck10
APR 2023
Great place but her management firm lets her down. Said they would send restaurant recommendations and didn´t. Sent text asking for airport transfer options and never got a reply.
Response from the Quality Department

Dear Deb,
We are so sorry to hear that you did not receive the level of service you were expecting from our management team. Please accept our sincerest apologies for any inconvenience caused by the lack of communication regarding restaurant recommendations and airport transfer options. We truly appreciate your kind words regarding our property, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.

Jose L.H. Campos
Quality Department Manager

Kian Ping Johnathan Ang10
APR 2023
Apartment looks exactly as posted. Great location, everything can be walkable. Love the location. Those driving will have to park in the underground parking at $25 per day. Host was very informative. Told us all the house rules and local recommendations. Definitely worth every dollar staying there. Book with ease.
Response from the Quality Department

Dear Kian Ping,
Thank you for choosing our apartment for your holiday in Seville and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Jeremy Lagelee10
APR 2023
Excellent stay in the heart of Seville, close to the Cathedral and all the major attractions on a quiet street. We were there toward the end of Semana Santa and the apartment remained relatively quiet, easy to get in/out of! Good communications with the host, the only downside was that there was only one set of keys, which isn´t convenient for a large group (there were 6 of us). The doorlock to the building also takes a certain time getting used to, but it gets easier with time.
Response from the Quality Department

Dear Jeremy,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and for the feedback provided, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Nikki Enersen8
APR 2023
The location is amazing so this place is great for getting around the city! But if im totally honest, I was disappointed with the apartment itself. There is a very strong smell of damp in the main living space, and you can see water damage and mould in places. The photos definitely look better than reality. The showers weren’t good either - it takes a long time to get any hot water, and when it eventually arrives it will burn you before you have time to change it back to cold. The fantastic location did well to make up for my disappointment
Response from the Quality Department

Dear Nikki,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We apologize for the inconveniences that you describe with the hot water and the damp smells. We wish we had known about these during your stay in order to have an opportunity to assist you. Again we thank you for this review and we look forward to serving you again in the future, ensuring that we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Nikki Enersen10
APR 2023
Great place. Very clean, near to the tourist stuff. Amazingly the Uber could even get to the apartment with the amazingly narrow roads! It’s on the 2nd floor, the stairs aren’t too hard to get up and the host even helped us with our baggage! We would definitely return; thanks for the great stay.
Response from the Quality Department

Dear Nikki,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

KARIN BEARSS10
MAR 2023
The apartment was wonderful! It was large, comfortable and very clean. The check-in process was very easy. The location is ideal. We would definitely rent this apartment again.

Our experience with the apartment in Seville was wonderful. Our apartment in Madrid was less than ideal. I´ve shared that feedback separately. I believe renters should be able to get better location information and user reviews prior to booking, however.

Jennifer Chisholm10
FEB 2023
We spent the entire month of February at this flat in Sevilla. The layout of this first floor flat was perfect for our needs. There was weekly cleaning of the bathrooms and changing of linens, which was included in the very reasonable fees. They did a great job. Communication was always prompt. A list of recommendations for food shopping and restaurants would be helpful, as well as instructions for how to use the appliances and thermostat. Our only real quibble was having to wait a good 25 minutes for someone to meet us at the flat. We had to keep pulling our luggage out of the way of passing cars in the extremely narrow street. Meanwhile a dog accompanied by a neighbor peed on our luggage. Not the fault of the host, but if we are asked to provide the time of our arrival, including when we are in a taxi 10 minutes away, the host should be there waiting for us, or at least be on time. Not a great start, but otherwise a pleasant stay.
Response from the Quality Department

Dear Jennifer,
Thank you for choosing our apartment for your long stay in Seville and for praising the facilities and servicies.
Please accept our apologies for the time waiting. Our check-in team makes it best to accommodate every guest need, though at times unforeseeanble causes might cause a delay. Nevertheless, we are happy this small issue did not prevent you of enjoying your month-long stay. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Patricia Ortega Polo10
JAN 2023
Estancia muy agradable y muy bien localizado.
Response from the Quality Department

Estimada Patricia:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Julia Fernández Vidal8
DEC 2022
Muy bien localizado y bien de precio. Es un primero sin ascensor pero tiene buen acceso. Limpieza muy buena y el chico que nos dio las llaves también nos recomendó buenos restaurantes.
Response from the Quality Department

Estimada Julia:
Gracias por alojarse con nosotros y por escribir una reseña. Nos alegramos de que disfrutara de su estancia con nosotros.

Jose L.H. Campos
Director de Calidad

Karen Rankin6
NOV 2022
Quite good but we weee unable to get into the building on the first evening when we got back from dinner. I contacted manager and they said there was a knack to opening it. We had been trying for 30 minutes and no one had told us about this knack!! Luckily it wasn’t really late. Also water pressure in both showers was bad. Impossible to have a decent shower
Response from the Quality Department

Dear Karen,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Ana Sotomayor10
OCT 2022
Very good taste and decor. Rooms very nice looking and comfortable including blankets in between ironed sheets to keep you warm. Both bathrooms very pretty and modern.
Response from the Quality Department

Dear Ana,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.

Jose L.H. Campos
Quality Department Manager

fouzia mazaz9.2
OCT 2022
location and it was very clean

SHIREEN POONAWALA5.3
SEP 2022
One of the two bathrooms stopped working on the first night. The host was only willing to offer a 20% discount or move to another location other side of town. This caused a lot of hassle for us as we were a large group and needed to use two bathrooms. The floors were really dirty and we needed to keep cleaning our feet after walking on them. Sofa needs to be replaced. Location was nice, where only needed to walk a few minutes to the cathedral and other places. Apartment had ample space with a washer and fully functioning kitchen. Place was very well decorated as well.
Response from the Quality Department

Dear Shireen, thank you very much for staying with us and for your feedback.
We appreciate your feedback, and we are sorry for the inconveniences you had during the stay due to the broken water pipe. We would like to take the opportunity to point out that unfortunately this was something beyond our control, and due to the fact that yo were not able to use one of the bathrooms, our team kindly offered you the option to move to other superior apartment. Your decision to stay in the same apartment was respected.
Again, we really appreciate the time you took to share your personal experience and we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Yad Amin9.7
AUG 2022
The location is perfect, you won´t find a better location in Seville. It´s at walking distance from all the spots and in the centrum. The apartment is even more beautiful than the pictures. There are also all the utilities even though the advertising doesn´t say so (towels, shampoo). Check-in was a bit later than expected, but the cleanness made up for it. At first we were a bit hesitant about this stay, because Esther was double checking everything, but once we got to the apartment we understood why; as you really have neighbours who are locals, so it´s important to respect that and not make too much noise. Thanks for everything!
Response from the Quality Department

Dear Yad, thank you very much for staying with us and for shaaring your personal experience. We highly appreciate your detailled feedback, it helps us to understand how our guests enjoy their stay with us. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

rodney white10
AUG 2022
First time in Sevilla
Everything was great
Response from the Quality Department

Dear Rodney, thank you very much for your kind feedback. We are glad to know that our apartment met your holiday expectations and we look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Helena Sotelo9.7
AUG 2022
The host was very kind and communication was very easy with them, they help us to find the apartment quickly and everything was in excellent condition
Response from the Quality Department

Dear Helena thank you very much for staying with us and for sharing your personal experience about your stay. We appreciate your highlights on the service you received upon your arrival. We always do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. Thank you for appreciating our efforts.

Aija T.
Quality Department

Jonathan Osters10
JUL 2022
This apartment was wonderful. Updated, clean, perfect location in the heart of Santa Cruz. Even better than the pictures! We had to have an early check in and they made it happen for us. Do yourself a favor and stay here.
Response from the Quality Department

Dear Jonathan, thank you very much for your positive comments regarding your stay with us. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Inna10
JUN 2022
Beautiful large apartment in the heart of Seville. Easy walk to everything. Easy check-in process, great communication. We all loved the place. Thank you!
Response from the Quality Department

Dear Inna, thank you for this wonderful review, it has been a pleasure for us to read itand we look forward to serving you again soon.

Aija T.
Quality Department

Predrag10
JUN 2022
The apartment is in the heart of the old part of Sevilla, a few minutes from the Cathedral and Alcazar. The best restaurants are also near. The apartment was clean and airconditioned so the high temperature in Seville did not bothered us.
Response from the Quality Department

Thank you very much for your feedback. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment, particularly the cleaning service and the location, were to your satisfaction.
We hope to see you again soon.

Aija T.
Quality Department

Gabriela10
JUN 2022
It is just as described! Great location near to a lot of restaurants, museos de Flamenco and other walking distance points of interest. Communication with Esther is great, she replies fast and the flat has everything you’ll need like washing machine and detergent to do your laundry if needed and a hair dryer!
Response from the Quality Department

Dear Gabriela, thank you for taking the time to give us your valuable feedback. We are delighted to read that we were able to match your holiday expectations and we look forward to serving you again soon.

Aija T.
Quality Department

Carl9.3
JUN 2022
Great location and check-in experience. Very helpful and responsive.
Response from the Quality Department

Thank you Carl for your feedback. We are glad to hear that you experienced our exceptional hospitality, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Bertha9.3
MAY 2022
Bien
Response from the Quality Department

Gracias Bertha por su tiempo en compartir su experiencia y nos encantaría que volviera a nuestro apartamento en un futuro.

Aija T.
Departamento de Calidad

Irina10
MAY 2022
Coziest Stay in Sevilla
We absolutely loved our stay at this location! The apartment felt like home. Apartment is fully equipped for your stay, the kitchen has everything you need to prepare your daily meals, plus a coffee maker and a dishwasher. Also, it has a washer and a drying rack. I would definitely be returning to Sevilla and consider this apartment for a long stay. Located in a quiet neighborhood but close to everything of interest in the area. They accommodated us for an earlier check in which was an absolute PLUS!! Can’t recall the name of the person that met us to check us in but she was absolutely wonderful! She gave us the greasiest recommendations for the area.
Response from the Quality Department

Dear Irina, thank you for sharing your personal experience in our apartment.
We are glad to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. Thank you very much for highlighting it.
We hope to have the opportunity to assist you in near future again.

Aija T.
Quality Department

António7.9
MAY 2022
Recomendo
Localização, limpeza. Espaçoso.
Na cozinha faltavam toalha de mãos, pano de loiça, pegas para quentes, esponja para loiça.
Response from the Quality Department

Thank you António, for your feedback regarding your stay with us and you kind comments on how we can improve our services.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Srishti9.2
APR 2022
centrally located, comfortable apartment in Seville
mostly everything, including location, facilities, checkin by host etc but the best thing was the bed and mattress. so so so comfortable.
they could have more shampoo and also add conditioner and toothpaste. that’s about it! everything else was great.
Response from the Quality Department

Thank you very much for choosing our apartment for your stay and for sharing your personal experience.
We appreciate your highlights on the comfort of our apartment and its location.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Conleth10
APR 2022
Superb location and wonderful clean apartment. The 5 of us loved it. Would recommend highly.

Claudia10
APR 2022
Recomendado apartamento, muy buena dotación y excelente ubicación

Sergio9.7
MAR 2022
Reallly enjoyed staying at Esther’s space. The place was very, very clean and even better than photos. The location is great and is ample space. Would absolutely recommend

jacques9.6
MAR 2022
La ubicacion,muy centrico
La ducha ,poca presion

Monya9.3
MAR 2022
Buena estadía!

Ralph10
FEB 2022
Great place, clean and well decorated. Right in the heart of the old town, everything is 5-10 walking away. Perfect service by Esther and team.

Anne-Françoise10
FEB 2022
Apparemment très bien situé, en plein centre de Séville. L’appartement est spacieux, calme et très confortable. L’appartement est un peu sombre en hiver.

Vincent7.7
FEB 2022
Appartement assez grand mais sombre , peu de lumière du jour. La douche n’était pas très chaude. Nous avons eu des odeurs d’égouts dans les parties communes de l’appartement qui entraient dans l’appartement. Sinon bien placé pour visiter Séville à pied.
Response from the Quality Department

Thank you for taking the time to leave us your feedback regarding your personal experience during your stay with us. We are glad to hear that you enjoyed the central location of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We are sorry for any inconveniences or imperfections. For a future occasion please do not hesitate to contact our team, so we will do our best to offer you the most comfortable stay.
Thank you for choosing our apartment and we hope to meet you in near future again.

Aija Teilane
Quality Department

Eric8.7
FEB 2022
This was an amazing apartment in the city center of Sevilla. We definitely enjoyed our stay but expected a little better from a super host. The host didn’t reply to us about parking(we enquired about parking and she snubbed us) we lacked a few things in the kitchen but after we enquired she replied we should contact the check in team. There was an issue with power it went off automatically every other hour. I’d suggest the host puts the direct contact the check in team to deal with any issues or questions since she seem not to have time to communicate with the guests when needed. Overall nice apartment,in the heart of the city.
Response from the Quality Department

Dear Eric, thank you very much for your feedback, your constructive insights are appreciated.

We are very sorry if you did not feel supported in any aspects during your stay. We would like to take the opportunity to point out that our checkin team does contact all the guests prior their arrival in order to provide all the neccessary information, and also during the stay the contact number is available for any assistance our guests may need. We do our best to offer a caring and personalized service giving all the possible solutions to make sure our guests fully enjoy their stay. We are very sorry if on this occation we did not meet your expectations.

We would like to thank you for choosing our apartment on this occation and hope to have the opportunity to host you in near future again.

Aija Teilane
Quality Department

Cathleen9.3
JAN 2022
Wonderful location on a quiet street! Just a short walk to all points-of-interest, tapas bars, and restaurants. The apartment is very nice and well-appointed and the beds are comfortable. We stayed here for a month, so it was great to have a full kitchen and laundry. The only down side is that the apartment gets very little natural light. The front room has two large windows, but the bedrooms don´t really get any sunlight. This is great for sleeping but, if like us, you have two people working during the day, with remote meetings, only one person gets any light. But, if you don´t need to spend your days inside, then we highly recommend this apartment!

Meghan9.7
NOV 2021
Very clean and comfortable with plenty of space for a family. Bedrooms are quiet and can be made very dark for good sleeping especially when jet lagged. Super helpful host. Apartment is in a perfect location for seeing the sights of Seville!
Response from the Quality Department

Thank you very much for sharing this great review of your stay with us. We are thrilled to read that you have enjoyed your stay and we were able to match your expectations.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Tu Quy Trinh10
SEP 2021
Eine traumhafte Wohnung! Wir sind zu fünft gereist und sind super zufrieden gewesen mit der Lage, der Einrichtung und der Sauberkeit der Unterkunft. Ein paar kleine Mankos gab es schon, aber keine, die einen Punktabzug geben würden: im Badezimmer und in den Schlafzimmern gab es immer wieder Ameisen - das zwar unschön, aber halb so schlimm. Wenn man im Wohnzimmer auf der Couch geschlafen hat, war es schon recht laut, sobald ein Auto durch die Straße gefahren ist, Menschen sich draußen unterhalten haben oder Leute durch das Treppenhaus gelaufen sind - da darf man nicht zu geräuschempfindlich sein. In den Schlafzimmern war es hingegen sehr ruhig. Die Lage ist super, man kommt zu Fuß an viele Sehenswürdigkeiten - unsere Empfehlung: mit den E-Scootern kommt man wirklich sehr schnell an alle Orte. Ausstattung war auch super - es hat uns an nichts gefehlt. Die Dame, die uns nach Mitternacht in Empfang genommen hat, war ebenfalls sehr freundlich und hat uns alle Fragen beantwortet. Die Kommunikation mit Esther generell war immer schnell und zuverlässig. Gerne wieder und klare Weiterempfehlung :)

Eduard Cruz9.3
AUG 2021
Sitio correcto para visitar Sevilla .Buena relacion calidad precio
Response from the Quality Department

Estimado Eduard, gracias por tu comentario y por compartir tu experiencia con nuestros usuarios. Un saludo

Lara Sinde10
AUG 2021
Impecable tanto la ubicación cm el apartamento... Maravillosa opción en Sevilla

Rodrigo Gómez8.8
AUG 2021

Raquel10
MAR 2021
Estuvimos alojados en este piso un poco más de un mes y hemos estado muy a gusto. Es moderno y reúne todos los requisitos que buscábamos : céntrico, en uno de los mejores barrios de Sevilla (no puede estar mejor ubicado), bien insonorizado (no se oyen ruidos de la calle ni de vecinos), camas cómodas, está muy bien equipado y no echamos nada en falta (la cocina por ejemplo tiene de todo y en cantidad : cubertería, utensilios, todos los electrodomésticos necesarios, etc). Tiene calefacción y aire acondicionado centralizado moderno que llega a todas las habitaciones (esto es algo que pocos pisos en Sevilla ofrecen). Además, los cuartos de baño están renovados y la presión de las duchas es perfecta. Por último destacar que la conexión a Internet es muy rápida y llega a todas las habitaciones. Esther, Fátima y Reyes nos atendieron muy bien y estuvieron disponibles durante toda nuestra estancia. Volvería a reservar este piso sin ninguna duda!

Marta Muñoz Dovale8.3
MAR 2020
El agua para la ducha, el apartamento tenía dos baños, pero no se podían duchar 2 pq no había agua, además el agua caliente tardaba mucho en salir.

Juan Antonio10
FEB 2020
Me gustó la decoración, la ubicación, la limpieza. Repetiré seguro.

Fabian10
FEB 2020
Comfy airbnb in the center of Sevilla! Would 100% recommend to others.

Soumaya10
FEB 2020
Very good trip. Thank you

John10
JAN 2020
This is a comfortable, well appointed space in a compelling location

Monika10
JAN 2020
We spent a good time in the apartment. It was comfortable, good space. The living room is a bit on the small side, the beds were comfortable, bedding of a good quality. the bedrooms are quiet as they are at the back, the central heating was efficient (travelled in December) . The flat was equipped with water, milk, pastry and muffins, very nice touch especially for someone arriving late at night. Very good location. Would definitely stay there again.

Ahmed8.5
DEC 2019
The place is in historic part of Seville. It is very walkable to many landmarks, shops and restaurants. Pictures are exactly of what is available, and there are plenty of amenities. One issue is that the windows are not properly sealed, so noise and smoke permeate the apartment especially at night. Also, there is a late check in fee 30 euros, and we were told this in advance. Which was fine, but 30 euros for 15 minutes or so late is a bit steep. However, it would be helpful if we were told that taxis in Seville do not carry more than 4 people. I wish someone told us this in advance so I could have made arrangements ahead of time for me and my family (young kids), instead of scrambling to find transportation + be charged late fee. Not a super warm welcome to Spain, but otherwise fine.
Response from the Quality Department

Thank you for your review. Of course, we will check the windows of the apartment in order to improve. As you said, the charge of 30 euros for late check out is informed in advance due our check in time take place from 15:00 to 21:00. On the other hand, we have a taxi service that you can arrange in advance if you need it. Anyway, we hope that you had a nice stay and you could enjoy the location and the city. Fátima - responsable de calidad de Genteel Home

Antoine10
DEC 2019
A great apartment. Great location. Perfect.

Molly10
NOV 2019
The place was extremely clean, in an excellent location, very comfortable and hospitality/communication was exceptional! Walkable to everything. The team went above and beyond to help get tickets, answer questions and ensure we had an exceptional trip. Highly recommend!

Louisa van de griendt9.3
SEP 2019
I liked that I got the apartment I booked and it was the same as the photos. Cool temperature even at the end of July and central location.

Giulia10
JUL 2019
Ottimo soggiorno, consigliato!
L’appartamento è pulitissimo, dotato di tutti i servizi, la posizione è ottima!!! Nessun problema con il riscaldamento dell’acqua!

Laura9.5
JUL 2019
A fantastic apartment for a short stay in Seville.
Lovely apartment in centre of Seville . Easy to walk to most places

Chiara8.8
APR 2019
Ottima posizione e ben attrezzato
Ottima la posizione, appartamento spazioso, ben arredato e ben attrezzato.
Purtroppo l´acqua della doccia di uno dei due bagni era fredda, e non siamo riusciti in nessun modo a farla scaldare. Essendo in cinque, avremmo preferito poter utilizzare i due bagni.

Lucy10
MAR 2019
Super clean, excellent location and very quiet. Lots of great cafes and restaurants nearby, and the lounge space is great for relaxing. A great base for exploring Seville.

Anónimo10
NOV 2018
Todo muy bien acondicionado Trato amable

Madara10
NOV 2018
Apartment is in perfect location for exploring the city, everything is in walkable distance from the apartment. Place was super clean well equipped and well designed with nice touches. We were 8 people and we had enough private space for everyone. Overall we enjoyed our stay very much!

Marta10
NOV 2018
Precioso apartamento, muy amplio. Ubicacion inmejorable

Ana10
NOV 2018
Adorable, comfortable, great light and beautiful spaces everything we hoped for and more at Genteel´s place. Best of locations, has everything literally at one block away on any direction. Best tapas for dinner at Alfalfa!! Enjoy this place as I did!!

Cristina10
NOV 2018
Repetiremos. La ubicación. Limpieza. Amabilidad del personal. El apartamento precioso y muy nuevo. Me gustó todo.

Tracy9.8
OCT 2018
A great flat in a really central location. Very modern, peaceful and clean and the beds are very comfortable. We would definitely stay here again. Many thanks Esther. Lola was very friendly when she checked us in. It won’t of be useful to have a little more local information in the apartment.

Beba10
SEP 2018
El apartamento increíble, súper ubicado, y excelente equipo!! Gracias !!

Kenneth10
AUG 2018
Had a exellent stay at Genteel´s place in Sevilla. Here home was right in the center of Santa Cruz and very close to all the attractions.

Patricia10
AUG 2018
We had an amazing stay in Seville in Esther´s place. It is a large, bright, impeccably clean, contemporary flat within a quaint, historic building in the Santa Cruz quarter. The neighborhood oozes charm, and the flat sits on a quiet street within a short walking distance to all of the amazing ambience, sights, restraurants, and activities that Seville has to offer. We are a family of four with two teenagers. The flat has two bedrooms and two bathrooms - the additional bathroom is a really nice bonus. The bed in the master was firm and comfortable. Everything as as described. Highly recommend!

Brian10
JUL 2018
Very clean and well appointed. Great location

Beatriz9.8
JUN 2018
Excelente apartamento, ambiente muy agradable, bien decorado, cómodo y bien ubicado!!!
Buen tamaño para cuatro personas, muy bonito decorado, nos encantó la cocina y sus utensilios, la ubicación, las recomendaciones que nos dieron de cosas por hacer y restaurantes. Estaba todo limpio y ordenado, ambiente súper agradable.
Las almohadas eran un poco duras. Hace falta ganchos o algo para guindar los paños en el baño principal (el que es más pequeño), falta basurero en la cocina. Las toallas podrían ser más suaves.

Hanna9.8
JUN 2018
The apartment was quiet and just a short walk to the all restaurants/bar and the main attraction! The 4 of us slept there comfortably and really enjoyed our stay :)

Caroline8.5
JUN 2017
Tres bon accueil
Appartement parfait, idéalement situé, calme
Expérience à renouveler ++