Suite Plaza Mayor III

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perfect self contained base to rediscover a fab city
incredible location, woke up to a fabulous view daily, right in the heart of Madrid
loved everything but travel light- no lift and old, stone stairs are challenging!

Genteel Home: We highly appreciate your time to leave us your comments regarding your stay in our apartment.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

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Besides having to go up those stairs, My stay was relaxing and enjoyable. Loved the view!
The location was phenomenal! right in the heart of Madrid
There was no elevator & had to walk up to the 3rd floor/ about 6 flights of stairs. but not a deal breaker. also door was a bit tricky to open

L´atenció rebuda, l´apartament és bonic, el llit còmode, tot força nou.
Les escales!

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Good location and apartment
no elevator.

Genteel Home: Thank you very much for your feedback.

We appreciate your highlights on the unbeatable location of the apartment.
As mentioned in the description of our property it is located in a historical building without elevator, as it is part of the Artistic Heritage of the city and preserves intact the original structures of the building. We are sorry if this fact caused you any inconveniences during your stay.

Again, thank you for your comments and we hope to welcome you in our apartment in near future again.

Aija Teilane
Quality Department

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Treffpunkt und der Termin wurde eingehalten - flexibel gehandhabt. Im Zimmer wurden noch Einzelheiten erklärt
Ein Schlüsselsave wäre auch okay gewesen - dann könnten aber Einzelheiten zur Wohnung nicht erklärt werden. Bin unschlüssig

Balcon con vista a la Plaza Mayor. Tanto la cama king size como el sofa-cama my bien los colchones. Perfectamente equipado con todo lo necesario. Esperamos poder repetir la estancia pronto.
Que no nay ascensor pero es edificio antiguo y protegido.

Genteel Home: Muchas gracias por compartir su experiencia en nuestro apartamento.
Le damos las gracias por destacar la comodidad de las camas, somos plenamente conscientes de que una función básica en cualquier apartamento es garantizar el descanso cómodo a nuestros clientes.

Ha sido un placer para nosotros leer su opinión y esperamos poder servirle de nuevo pronto.

Aija Teilane
Departamento de Calidad

- El cliente no ha dejado comentario público -

It was great location as we knew that from beginning, apartment was very clean and it was excatly like it was on pictures If you have lot of luggage u should know that there is no elevator,so if you don´t mind that it´s ok.King size bed was ok but it´s not made from one piece so it can be really uncomfortable

I highly recommend this apartment for anyone who wants to explore the heart of Madrid. Very modern, well appointed with everything you need, most amazing location.

Genteel Home: Dear Deborah
Thank you for making our Plaza Mayor apartment your choice destination on this occasion and for your very kind recommendation, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Regards

Inmejorable
Todo, ubicación inmejorable, bien amueblado, acogedor , limpio. Todo perfecto. Le doy un 10.

Genteel Home: Querida Stefania, muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. Un saludo, Ana García, Dpto. de calidad

Great view and central location. Responsive team handling the reservation. Good for a couple of days, but Plaza Mayor can get noisy late at night if you are in it for for longer periods of time. There was a permanent smell of stagnant water at the apartment which never got resolved - they did send a person to check it out, but he said after an attempt that it was likely a pipe design issue.

Genteel Home: Dear Ricardo,

Thank you for your comment. It helps us a lot to improve for future stays.

The odor problem arises sometimes, it is very common in old buildings, and it is difficult to find what causes it. Fortunately we have already found the point where it was produced and it is fixed, although it will be constantly checked to avoid any similar situation in the future. Regarding to Plaza Mayor, it is true that is it’s always very vivid, even without discotheques or nightlife, that’s why the room does not directly face the balcony of the Plaza, but the living room has the views and the window.

We are glad that in general your stay was good, and we will be delighted to see you again if you come to Madrid!

Uno de los mejores alojamientos donde me he quedado. Todo nuevo e impecable. La vista: impagable y el trato recibido el mejor. Un sueño

El apartamento está prácticamente a estrenar, arreglado y decorado con muy buen gusto. Tiene todo lo necesario para una perfecta estancia. Las vistas desde la ventana hacia la plaza mayor son realmente increíbles. Daniel nos espero y fue muy amable con sus consejos! Solo hay que estar entrenado para las escaleras pero vale la pena por la ubicación y panorámica!!

Apartamento impecable y respuesta del anfitrión muy rápida, la única pega es que el edificio no cuenta con ascensor