Contratación est un appartement de luxe avec un mobilier desgin, idéal pour ceux qui souhaitent un séjour très spécial à Séville.
Il est un appartement composé de deux chambres, deux woth deux lits individuels. Le premier d’entre eux est accessible depuis le salon et se compose d’un petit salon avec canapé-lit, une chambre avec deux lits individuels et une salle de bains complète. La deuxième chambre est vraiment large et a ainsi une complète salle de bains privative. Le salon est spacieux, décoré avec goût et dispose de deux balcons extérieurs qui peuvent être considérés comme deux petites terrasses comme il est possible de s’asseoir pour lire, manger ou déguster un verre de vin en contemplant le historique Plaza de La Contratación. La cuisine, dont la sortie de ventilation à travers le salon, il est spacieux, moderne et totalement équipée.
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Réponse du service qualité
Dear Vittorio,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Gregory,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you found our apartment to be spacious, luxurious, and exceeding your expectations. We´re thrilled that Valeria provided you with exceptional service and made sure your check-in process was smooth and informative. We apologize for the inconvenience you experienced with the door lock during your stay. We take matters like this seriously and have promptly addressed the issue to ensure the safety and comfort of all our guests. Your feedback is invaluable to us, and we thank you for bringing it to our attention.
It´s wonderful to hear that despite this challenge, you still enjoyed your time in our apartment and appreciated its amenities and prime location. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless experience. Thank you again for choosing to stay with us and for recommending our apartment to others.
Réponse du service qualité
Dear Mac,
Thank you for your glowing review. We´re thrilled to hear that you enjoyed our apartment and found our organization, recommendations, and hosting to be top-notch. It´s wonderful to know that our QR code system provided convenience and enhanced your experience in the area. We´re glad you appreciated the warm welcome from our team member. We´re delighted that our central location made it easy for you to explore and enjoy local amenities. We hope to welcome you back soon.
Réponse du service qualité
Dear Denise,
Thank you so much for sharing your positive feedback about the wonderful location and spaciousness of the apartment, as well as the comfort of the beds. We´re delighted that you enjoyed these aspects during your stay. We hope to welcome you back again soon and provide you with an equally enjoyable experience.
Réponse du service qualité
Dear Carmen,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Laura,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Nada
Réponse du service qualité
Estimado Xabier,
Gracias por reconocer en su reseña la ubicación central de nuestro apartamento. Creemos que la ubicación es clave para una estancia memorable y estamos encantados de que la haya encontrado conveniente. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimado Jesús,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Julian,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Dans le centre à deux pas de l’Alcazar et de la cathédrale ce grand appartement à deux balcons donnant sur une plaza. Nous avons apprécié la grande cuisine, ses deux chambres privées et silencieuses avec deux salles de bain.
La prochaine l’étape est d’inclure une machine à café de qualité ainsi que de meilleurs poêles et chaudrons. Nous avons aimé cuisiner pendant notre semaine.
Réponse du service qualité
Dear Diane,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences.
Regarding the coffee machine and stoves, we will review and replace it if necessary.
Once again, thank you for your feedback.
Kind regards,
Quality Department
리셉션이 없습니다. 하지만 여긴 호텔이 아닙니다. 이건 미리 알고 있어야 합니다.
Réponse du service qualité
Dear D Y Kim,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
As articulated in your review, we do not maintain a physical reception; nevertheless, we are at the constant service of our guests. Please feel free to communicate your needs, and we shall be readily available to offer our assistance and support, 24 hours a day.
We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear James,
Thank you for sharing your experience at our central historic Seville apartment. We´re thrilled to hear that you found the apartment to be spacious, clean, and enjoyed a seamless check-in with Marian.
The location is indeed a standout feature, and we´re pleased that you were able to explore the cathedral, Alcazar, and many dining options within a short walk. The description of the square captures its vibrant atmosphere during the day and the tranquility at night, making it an excellent choice for visitors.
Regarding the kitchen, we appreciate your feedback. We aim to provide our guests with the essentials, and we´ll take your input into consideration for possible improvements. Thank you for mentioning the WiFi worked well.
We value your feedback, and we hope you´ll consider staying with us again in the future. We´ll continue working to provide a comfortable and satisfying experience for our guests.
Thank you for choosing us and for sharing your observations.
Sincerely,
Quality Department
Réponse du service qualité
Dear Nuno,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Hailey,
Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Réponse du service qualité
Querido Estuardo,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Charles,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Andy,
Thank you for sharing your feedback with us.
We´re pleased to hear that you enjoyed the apartment´s excellent location. Regarding our check-out policy, we want to clarify that our approach is aimed at ensuring a thorough cleaning and preparation of the apartment for the next guest´s arrival. This allows us to maintain the high standard of cleanliness and comfort that our guests expect.
We appreciate your understanding and are glad you had a positive overall experience. If you choose to stay with us again, we´ll strive to provide you with another enjoyable stay.
Best regards,
Quality Department
Réponse du service qualité
Dear Nicole,
We´re thrilled to hear that you had an amazing stay with us and enjoyed the convenience of our location and spacious apartment. We appreciate your feedback and take it seriously.
Regarding the unpleasant scent in your apartment, we apologize for any inconvenience this may have caused.Our cleanliness standards are high, and we regret not having met them on this occasion. We constantly review and maintain our properties, including the air conditioning systems, to ensure our guests have a comfortable stay. Rest assured that the issue with the scent will be addressed promptly.
In addition, we have noted your concerns about the inconsistency of the AC and WiFi in some rooms. We are actively working on improving these aspects to provide a more seamless experience for our guests.
Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to host you again in the future, offering an even better and more enjoyable stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sally,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rob,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Maddie,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Silvio, We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
wonderful spacious apartment location couldn’t be better for exploring the city. view of the cathedral from balcony which is 1 street away. location very quiet despite central position in city.
Nothing to not like about this apartment!
Réponse du service qualité
Dear Malcolm, Thank you sincerely for choosing our apartment as your temporary home. We are delighted to hear that our staff´s service exceeded your expectations. They work tirelessly to ensure that each guest feels valued and well taken care of. Your kind words serve as a tremendous motivation for all of us. We cannot wait to welcome you back, and we will make certain that your next stay is equally exceptional, if not more so.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Laurence,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Vivien,
Thank you for your valuable feedback! We´re glad you enjoyed the apartment´s amenities and location. We´ll take your comments into consideration for future improvements.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Cintia,
Agradecemos tus amables palabras. Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento. Esperamos verte de nuevo pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
It would be a shame to dislike anything. My family enjoyed this place for a unique week in beautiful Seville!
Réponse du service qualité
Dear Sinisa, on behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Glenn, first and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Cynthia,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stephanie,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yesim,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Paul,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Yaralyn,
Estamos enormemente agradecidos por las palabras que nos dedica tras su estancia. ha sido un placer ayudar a hacer de sus vacaciones una experiencia inolvidable.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Becki,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Graham,
We are delighted to read just how much you have enjoyed the apartment, the convenient location and all the amenities provided. Thank you for choosing us and for writing this detailed review. I will be our pleasure to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Karen,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Katherine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Paul,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Katrina,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Maria,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kaye,
Thank you for such a wonderful review. It is always a pleasure to know that both the apartment and the service provided by our team have achieved makind your stay a memorable one. Thank you for the detailed description of the apartment, we are sure future guests will find it most useful.
It has been a pleasure hosting you and we look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Vinay,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Danielle,
Thank you for taking the time to write this detailed review and for praising the work of our staff. We are very happy that you enjoyed your stay at the apartment and in Seville and we look forward to receiving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Cody,
Thank you so much for choosing us for your holidays and for the time to review us. We are very happy that the apartment could fit your expectations and hope to receive you again soon.
Jose L.H. Campos
Quality Department Manager
Je ne changerais rien à cet appartement sauf peut-être la porte du balcon qui ne reste pas fermer quand on sort au balcon pour fumer une cigarette par exemple, quelqu’un doit ouvrir et fermer à chaque fois avec le verrous
Réponse du service qualité
Dear Donika,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Laura,
We first would like to thank you for choosing our apartment for your holidays in Seville and for sharing your comments on your experience among us. We appreciate the time you have spent to remark some aspects that might be improved in the apartment. As our customer, you are our eyes to know where some works might be needed, so thank you for sharing this feedback. We hope to host you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Alejandra: Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimado Carlos: Muchas gracias por alojarse con nosotros y por el comentario. Nos alegramos de que hayamos podido hacerle sentir como en casa.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Miriam, Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Jose L.H. Campos
Quality Department Manager
One issue was we had to pay a €30 cash as we arrived after 9pm. This was unavoidable due to flight delay. When we booked it was not in the extras until we had already booked. A lockbox might be better...
Réponse du service qualité
Dear Stella,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your needs.
We would like to take this opportunity as well to point out that the information regarding the fees for late check-ins is available in our Booking advertisement. Nevertheless, we thank you for sharing it with the travel community.
Once more we are grateful for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Linda, thank you for your kind review. We are glad to know that you had the opportunity to enjoy our excellent hospitality and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Louise, thank you very much for staying with us. It is always a pleasure to know that our guests went home with great holiday memories and are willing to come back. We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your positive feedback. We are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Katie thank you very much for making us your choice accommodation. We are glad to know your had a comfortable stay and we look forward to seeing you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Stella, thank you very much for your kind feedback. We are really pleased to know how well you were looked after by our team, it is our pleasure to succeed in exceeding your expectations.
We certainly hope you will give us the opportunity of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for choosing our apartment for your stay and for sharing your opinion. We are delighted to know that our apartment met your expectations and we appreciate your kind recommendation to our future guests.
Aija T.
Quality Department
Réponse du service qualité
Dear Bilai, we appreciate your your coinstructive feedback.
Thank you for staying with us. We look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Isabelle, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
It was a pleasure to assist you during your stay in Seville and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Selim, thank you for choosing our apartment for your holiday. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Michelle, we are glad to know that you enjoyed your stay with us. We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Den, thank you very much for your kind feedback. We are glad to know that our team’s performance met your expectations and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
La ubicación apartamento es perfecta, el apartamento es muy cómodo y bastante amplio para ir con la familia
La limpieza del apartamento es mejorable...
Réponse du service qualité
Agradecemos el tiempo que se tomó para compartir sus comentarios.
Lamentamos leer acerca de su descontento con la limpieza del apartamento, nos esforzamos por proporcionar la eficiencia total en esta área. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestras propiedades. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio. El equipo actuará rápidamente con la intención de abordar la cuestión y corregir cualquier situación que no está de acuerdo con nuestros estándares establecidos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Jane, we are grateful that you have pointed out the efforts of our team in keeping our apartment spotless at all times. This guarantees compliance with our high standards related to the cleanliness, which are very important aspects for us and our guests. We are grateful about your highlights on this. We are looking forward to meeting you again.
Aija T.
Quality Department
Réponse du service qualité
Dear Angela, it was a pleasure for us to assist you and your family during your stay in Seville.
We highly appreciate the time you took to share your opinion and we hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Azza, thank you very much for your feedback.
We are delighted that our excellent location was a highlight of your stay, in addition to easy communication with our team we always provide our guests.
We are looking forward to meeting you in near future again.
Aija T.
Quality Department
An exquisite apartment at a perfect location!
Réponse du service qualité
Dear Maribeth, thank you for your great review. We are glad to know that our excellent location was a highlight of your stay, in addition to the comfort of the apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Rhea, thank you for your wonderful comments. It is such a pleasure for us to know that we were able to match your expectations.
We are looking forward to another opportunity in the future to host you.
Aija T.
Quality Department
Réponse du service qualité
Estimada Marianna, muchas gracias por los comentarios tan positivos que ha compartido sobre su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Aija T. Departamento de Calidad
Réponse du service qualité
Dear Carol, we highly appreciate the time you took to let us know your personal experience in our apartment.
We are glad to know that you enjoyed the excellent location of the apartment, and thank you for your kind words about our team, as we are always striving to meet the guests expectations.
Thank you for choosing our apartment on this occation and we hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Jared,
First of all, we would like to thank you for choosing our services once again for your vacation and for sharing this wonderful comment about your recent stay with us, it is really very gratifying to read that we continue to satisfy all your vacation needs and desires.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Réponse du service qualité
Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento.
Nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Muchas gracias por compartir su experiencia con nosotros, estamos encantados de que disfrutara de su estancia y esperamos que nos visite de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
L’appartamento è pazzesco! È bellissimo, arredato con gusto e molto spazioso e funzionale. Noi eravamo in 3 e siamo state comodissime, ma anche fino a 5 si sarebbe stati altrettanto comodi. Struttura pulita, gestita davvero bene: la ragazza disponibile e molto gentile, posizione ottimale davvero perfetta per raggiungere il centro in pochissimo (è proprio dietro la piazza con Cattedrale e Palazzo reale Alcazar). Zona tranquilla e piena di bar e ristoranti. Prezzo ottimo per la qualità. Se tornassi a Siviglia tornerei qui e lo consiglierei!
Réponse du service qualité
Thank you very much for your detailed review regarding your personal experience.
We are delighted that the superior location and comfort of the apartment was a highlight of your stay, in addition to our hardworking and helpful staff.
It was a pleasure to assist you during your stay in Seville and we hope to see you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Nos gustaría agradecerle su comentario elogiando su estancia en nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
- Mejor limpieza en el baño, se desprendía polvo del extractor del baño. Más almohadas.
Would have liked the hosts, Genteel Home, to provide free luggage storage facilities before/after check in which we have had on previous visits to Seville and their apartments in other cities.
El traslado desde y hacia el aeropuerto funcionó sin problemas y además tuvimos siempre el apoyo del equipo de Genteel-Home.
No tenemos ninguna queja, recomendamos el departamento fuertemente.
Réponse du service qualité
Estimado José, Gracias por elegirnos y por dedicar su tiempo en dejar un comentario tan positivo, estamos encantados que disfrutara de su estancia entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca- responsable Dpto. de Calidad
Réponse du service qualité
Dear Nejka, We would like to thank you for selecting us in our apartament Contratación in Seville, as well as for taking the time to tell us about your recent experience among us. We want to apologize for the inconvenience caused by smells, since it´s a house in the historic center, it´s difficult to control the odors of the pipes. However, we go to check after your departure and we have given a solution to ensure that they are not repeated. Thank you once again for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service
Réponse du service qualité
Estimada Pilar, Muchas gracias por el tiempo dedicado en compartir su opinión sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes. Nos halaga saber que se han cumplido sus expectativas a la hora de elegir nuestra localización y que hayan estado cómodos durante la estancia. Verdaderamente sentimos que no se sintiera lo suficientemente atendidos a la hora de su llegada. Nuestro equipo trabaja a diario para ofrecer el mejor servicio posible para que nuestros huéspedes se sientan valorados y cuidados. Pedirle disculpas porque no le parecieran suficiente los amenities que ofrecemos, son un detalle de cortesía para su llegada. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca- Responsable dpto. de Calidad
El olor del lavavajillas era muy desagradable. No tiene acceso con coche particular para dejar y recoger el equipaje. El aparcamiento concertado esta lejos del alojamiento.
Réponse du service qualité
Estimado Ángel, Nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su estancia en nuestro apartamento. Gracias a las opiniones como la suya, somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes. Lamentamos el incidente con el olor, pasamos a revisar tras su salida y quedó resuelto. En relación al acceso, comentarle que sí es posible parar con el coche y bajar maletas, no siendo posible estacionar al tratarse de una plaza en el centro de Sevilla. Para una ocasión futura, por favor no dude en contactar con nuestro servicio de atención al cliente para resolver cualquier duda posible. Gracias de nuevo, esperamos su próxima visita.
Fátima Roca- responsable Dpto. de Calidad
Helemaal tevreden!
Réponse du service qualité
Dear Wim,
Thank you for the great feedback of your holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. We look forward to serving you again in the future.
Fátima Roca- chief of Customer Service
Réponse du service qualité
Cher Abdou,
Nous apprécions grandement le temps que vous avez passé à partager votre expérience dans notre appartement. C´est très gratifiant pour nous de savoir que nous avons répondu à vos attentes.Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Fátima Roca - Chef du service clientèle
Запах канализации плесни, квартира убитая, нуждается в ремонте
Réponse du service qualité
Thank you so much for your review. We are so sorry to hear that you didn´t enjoy your stay in our appartment, we would have prefered you to tell us before to try to solve the problem during your stay. It is a pity that for that reason you value negatively the staff and the cleanliness of the apartment. We do our best to try our guest enjoy from the beggining until de check out.
Genteel Home Team
pas de saladier ,verres en nombre insuffisant pour 4 personnes
all facilities are available, but many look not well installed, like the electricity sockets. we got several time power off. considering safety, better rework all
Todo...el piso súper chulo... las camas súper cómodas bien situado genial todo.
구글에 같은 이름의 숙박시설이 한블럭 차이에 있어서 보내준 주소를 제대로 안보고 잘못된 장소에서 1시간 가까이 기다렸는데. 주소를 잘못 안건 내실수이지만, 중간에 전화를 제대로 안 받아서 다른 장소인지 모른채 마냥 기다릴수 밖에 없었다. 하수도 냄새가 많이 나서 좀 힘듦. 주방에 물을 흘려서 닦다가 너무 더러워서 오자마자 온 집안 청소를 다시했다.
Réponse du service qualité
Dear guest, thank you for your comment. We can not be responsible for whether or not Google indicates the address, but the truth is that other customers who look at the address in Google have never had any problems. In addition, the address of your apartment clearly appears on your booking confirmation, as we indicated by email several times before your arrival. We also send you in these mails the number of our check-in department for you to contact them before your arrival, but it did not and it seems that you did not see those emails either. Regards
La localisation, la propreté de l´appartement, fonctionnel.
Великолепная квартира в историческом доме рядом с Севильским Алькасаом. Теплая, отлично оборудованная, в тихом месте, окнами на уютную площадь. В шаговой доступности отличные рестораны. Заселение прошло быстро, очень дружелюбнаая Лола дала нам рекомендации по местам, достойным посещения. Удобные кровати, чистота, уют. Спальни разделены гостиной и длинным коридором, получаются практически 2 квартиры в одной и 2 ванных комнаты это просто подарок!
The bedrooms and kitchen are to the rear of the property and the Windows have frosted glass. Nothing to look at. But the lounge has balconies over the square and it´s lovely.
All the appliances worked and the apartment itself was very clean.
The representative was very helpful and spoke perfect English.
It´s an ideal place for a bit of sightseeing and the owner of the bar downstairs is really friendly.
The bedrooms and kitchen are to the rear of the property and the Windows have frosted glass. Nothing to look at. But the lounge has balconies over the square and it´s lovely.
All the appliances worked and the apartment itself was very clean.
The representative was very helpful and spoke perfect English.
It´s an ideal place for a bit of sightseeing and the owner of the bar downstairs is really friendly.
The location, layout and décor of this 2 master bedroom 2nd floor apartment w/lift was perfect for us. The 2 balconies overlook a sunny attractive quiet square with several small cafes and grocery stores with convenient access to main avenues for tram or taxis. Comfortable beds, large showers, bright inviting living room and modern kitchen. Because both flat screen TV’s were recessed in the wall, we were unable to connect to English-speaking programs, in spite of having the appropriate HDMI cable. The wifi was inconsistent as well. Otherwise, the apartment was outstanding. We highly recommend the apartment, but have doubts about communication with the transfer people.
Mrs. Lynda Brothers
Mrs. Helen Schreiber
New York USA
Genteel staff will go the extra mile to please you and their airport courier service is more than excellent, you are treated as best friends from the moment you leave the terminal building.
I will be booking more accommodation with them.
Posizione eccellente per godersi Siviglia.
Consigliatissimo.
10 e lode
Grazie
There is a bar and cafe on the door step and small supermarket for the esentials
estas todo nuevo y de primera qualita.
Esta ubicado en una plaza muy centrica y con muy poco ruido.