Magnifique maison située au coeur du quartier de Santa Cruz, au coeur de Séville.
C’est une maison complète, typique de la plus ancienne et classique Séville, la zone la plus traditionnelle et avec plus d’histoire de la ville. Ainsi sont les quelques maisons qui restent complètes dans le quartier de Santa Cruz.
La maison est à court de plantes et de surface, mais il est élevé, ils sont 3 étages accessibles par des escaliers intérieurs. Au rez-de-chaussée, vous avez le salon, une petite toilette et la cuisine entièrement équipée avec tout ce dont vous avez besoin. Au premier étage, nous trouvons une chambre avec un lit double de 1,50 x 2,00 m et une autre chambre avec un lit simple de 0,90 x 2,00 m, les deux avec une porte donnant sur une salle de bain complète accessible pour les deux chambres à coucher. Au deuxième étage, nous trouvons une troisième chambre avec deux lits simples de 0,90 x 2,00 m et une autre chambre simple avec un lit de 0,90 x 2,00, ainsi qu’une salle de bain séparée. Enfin, au 3ème étage, le plus élevé, nous trouvons une petite pièce supplémentaire, avec un canapé semblable à un lit simple, qui peut également être utilisé tel quel par un invité. De là, il sort sur la terrasse privée meublée avec mobilier de jardin.
La rue Argote de Molina est l’une des plus belles et des plus connues du quartier de Santa Cruz, puisqu’elle quitte la Cathédrale et la borde par l’arrière pour se perdre dans les profondeurs du quartier le plus ancien et le plus historique de Séville, l’ancien quartier Judería.
Dans les environs de la maison, vous trouverez les bars et restaurants les plus typiques et traditionnels de Séville, où vous pourrez déguster les meilleures tapas à des prix incroyables! En plus de quelques mètres, vous trouverez des supermarchés, des clubs de flamenco, des magasins, etc.
Réponse du service qualité
Dear Ryan,
Thank you for sharing your feedback with us. We´re sorry to hear that the rainy weather impacted your experience negatively. We hope that despite the weather, you were still able to enjoy some aspects of your stay. Thank you for choosing us, and we hope to welcome you back under sunnier skies in the future.
Réponse du service qualité
Estimado Juan:
Agradecemos sinceramente su comentario y nos complace saber que disfrutó de su estancia en nuestra casa de Bamberg.
Lamentamos profundamente los inconvenientes causados por el ruido. Nos gustaría que este problema puede ser puntual y depende de la época del año y las festividades locales. No obstante, tomamos en serio su experiencia y revisaremos nuestro sistema de insonorización para mitigar cualquier molestia en el futuro.
Agradecemos su comprensión sobre el espacio común. Nos esforzamos por ofrecer el mejor servicio posible en todas las áreas, y apreciamos sus comentarios constructivos al respecto.
Nos alegra saber que a pesar de los inconvenientes, consideraría regresar debido a la excelente ubicación y el encanto de nuestro establecimiento. Estaremos encantados de darle la bienvenida nuevamente y hacer todo lo posible para garantizar que su próxima estancia sea aún más placentera.
Réponse du service qualité
Dear Anya,
Thank you very much for your lovely review. We´re thrilled to hear that you found our place beautiful and spacious, and that you had such a wonderful and comfortable stay. Your kind words mean a lot to us, and we truly appreciate your feedback. Should you ever find yourself back in the area, we would be delighted to welcome you for another good experience.
Réponse du service qualité
Estimado Jaime,
Gracias por sus comentarios. Nos complace saber que disfrutó de la excelente ubicación de nuestro apartamento, con restaurantes a solo unos metros de distancia. Estamos encantados de que haya encontrado el apartamento increíble. Su satisfacción es nuestra prioridad, y esperamos darle la bienvenida nuevamente para otra experiencia maravillosa en el futuro.
Réponse du service qualité
Dear Marta,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Gianni,
Thank you for sharing your feedback with us. We´re pleased to hear that you found our accommodation in an excellent location, allowing for easy exploration of Seville on foot. We´re also glad that you appreciated the attention and assistance provided by our host throughout your stay, including support with choosing and booking tourist and cultural experiences.
However, we´re sorry to learn that the cleanliness of the accommodation did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. We value your feedback, and your recommendation for improvements is greatly appreciated. Rest assured, we will take your comments into consideration to ensure a more satisfactory experience for our future guests. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear 상주,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Informação sobre estacionamento na zona e como chegar à propriedade podiam ser facultadas em avanço.
Réponse du service qualité
Dear Neto,
Thank you for your positive feedback on our property in Seville. We´re thrilled that you enjoyed the central location, the accurate representation of the house in both description and photos, as well as the wonderful terrace.
Your suggestion about providing information on parking and directions in advance is well noted. While we typically offer such details upon request, we acknowledge the importance of proactively providing this information to enhance the overall guest experience. We apologize for any oversight in this regard and appreciate your understanding.
We value your feedback and hope to have the opportunity to welcome you back in the future.
Best regards,
Quality Department
Réponse du service qualité
Estimado C. Cossio,
Gracias por tomarse su tiempo para compartir su reseña.
Tomaremos en cuenta sus sugerencias para futuras mejoras y le agradecemos que ponga a nuestro conocimiento estos detalles a mejorar. El confort de nuestros huéspedes es nuestra prioridad y esperamos tener la oportunidad de hospedarle de nuevo en su próxima visita a Sevilla.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Alex,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Apartamento muy bonito, únicamente con muchas gradas para subir a cada nivel
Réponse du service qualité
Estimado Federico,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
En relación a sus observaciones sobre las escaleras, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre sus expectativas y la realidad de la propiedad.
Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Saludos cordiales,
Departamento de Calidad
The picture used above is NOT your living room! They have several properties, so be careful to look at the FINAL link for YOUR unit. Very deceiving! This unit is very dark, had cockroaches, and a smell of sewage in two bathrooms. It had lights that didn’t work and an electrical plug issue in kitchen.
Réponse du service qualité
Dear Erin,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about our location, spacious rooms, and the prompt responsiveness of our customer service team.
We regret to hear about the challenges you encountered during your stay, and we want to extend our sincere apologies for any inconvenience caused.
Regarding the information about the apartment, Booking.com groups photos of all apartments that we have in the same area, allowing guests to select the one that best suits their preferences based on the provided characteristics. To ensure you have chosen the apartment that aligns with your expectations, we send a confirmation of your reservation. This way, you can be confident that you have booked the one you truly desire. We regret any misunderstanding in this regard.
Regarding the noise and other issues you experienced, we would like to clarify that these are unusual problems and its appearance depends greatly on external agents, even so, we have already taken steps to address them an avoid any similar situation in the future. We´re pleased to hear that our customer service team was able to assist you promptly to help you with everything you needed.
In light of the inconveniences you faced, we hope the compensation offered reflects our commitment to making things right. We value your feedback, and your insights help us improve our services. Your comfort and satisfaction are our top priorities, and we are committed to addressing the issues you´ve raised. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.
Quality Department.
Veel ruimte en eigen dakterras
Veel trappen
Réponse du service qualité
Dear Bart,
Your generous feedback is very much appreciated.
Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Réponse du service qualité
Dear Jan,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Matthew,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Martin,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Réponse du service qualité
Estimado Jorge,
Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación de nuestro apartamento. Nos alegra saber que encontró conveniente y agradable nuestra localización. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Christos,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Valerie,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
La maison est superbe, magnifiquement décorée, en plein centre de seville, une vraie pépite ! La cuisine est fonctionnelle, les chambres magnifiquement décorées et très confortables, il y a de la climatisation dans chaque pièce, un vrai plaisir lorsqu’il fait chaud en été ! Le petit rooftop est très chouette pour se poser le soir. Il n’y a rien à dire si ce n’est que c’était parfait !
Réponse du service qualité
Dear Emeline,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Erika,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ron, Thank you for taking the time to provide us with your detailed feedback about your recent stay at our apartment. We apologize for any inconvenience caused by the number of stairs you encountered during your stay. On the other hand, we also take note of your observations regarding the living room space and the upstairs patio to enhance the comfort and functionality of this areas. We are truly sorry to hear about the issue you faced with roaches during your stay. Please accept our sincere apologies for any distress this may have caused. We take pest control very seriously, and we are already addressing this matter to prevent any future occurrences. Your comfort and satisfaction are paramount to us, and we are committed to providing a clean and pest-free environment for all our guests. Your feedback is invaluable to us as it helps us identify areas where we can improve. We are committed to continually striving for excellence and ensuring that each guest´s stay is as comfortable and enjoyable as possible. To end, we´re glad to hear that you found our location within town to be favourable. We hope you´ll consider staying with us again in the future, so we can have the opportunity to exceed your expectations.
Kind regards.
Jose L.H. Campos Quality Department Manager
Réponse du service qualité
Dear Patrick, We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear James, Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sarah, we would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alice, thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
El apartamento está en una ubicación súper céntrica. Muy limpio y bien cuidado, la terraza en la azotea es un puntazo.
El hecho de estar distribuido en tres plantas lo hace un poco incómodo para niños y personas mayores
Réponse du service qualité
Estimado Jon:
Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento como su elección de alojamiento. Su opinión significa mucho para nosotros y esperamos sinceramente que su estancia haya superado sus expectativas. Estaríamos encantados de tenerle como nuestro huésped una vez más en el futuro. Por favor, no dude en contactarnos si hay algo que podamos hacer para asegurar que su próxima visita sea aún más agradable.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Steffen,
Dear guest, thank you for your kind words about our location and decor. We´re sorry for any inconvenience regarding car access. Being located in the heart of the old district of Seville, the nature of the streets is usually narrow. We appreciate your feedback and look forward to welcoming you back!
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Roger:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Mark,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Lorraine,
We read with great joy hoy much you have enjoyed your stay at our apartment. Thank you for the praising words towards the rooftop. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Brian,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Brian,
It is a great pleasure for us to read that you had an amazing stay with us. We thank you for the recommendation to other travellers and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Hyggelig bolig med fin terrasse, og virkelig god beliggenhed.
Ikke noget dårligt ved boligen.
Réponse du service qualité
Dear Michael,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Il riscaldamento non funzionava bene; abbiamo sofferto un po´ il freddo.
Réponse du service qualité
Dear Elena,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jose,
We are very happy that you could enjoy your stay in Sevilla with us. We look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Complicado acceder en coche, por encontrarse en casco antiguo, pero posibilidad de aparcar en los alrededores
Réponse du service qualité
Estimada Irene:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Sasha, We would like to thank you for taking the time to praise the location and beauty of our apartment. We are happy it suited you for your photoshoot. We are looking forward to serve you again in the future.
Jose L.H. Campos
Quality Department Manager
fabulous bijou apartment, couldn’t be more central and an amazing base from which to explore Seville. we couldn’t have been happier
perhaps being told you can’t drive to the door of the apartment (super narrow streets)
Réponse du service qualité
Dear Mark,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations. Thank you for praising the central location of the apartment. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Carlos, thank you very much for your kind feedback. We appreciate your detailled comments regarding your personal experience and we are delighted to know that you are willing to come back.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your feedback. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear Matt, thank you very much for taking the time to review your stay with us. We appreciate your detailled comments regarding your personal experience and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Marie-Claude, we are delighted to hear that your family´s holiday was an enjoyable one and you had a memorable stay in our apartment. It was a pleasure to assist you on this occasion and we look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Vanessa, thank you very much for choosing our property and for sharing your personal opinion about your stay.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Ricardo, we appreciate your time in sharing your personal experience in our apartment. We are glad to know that you enjoyed your stay in our apartment so much and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for leaving these wonderful comments after your stay with us. We are delighted that you had a memorable stay and hope to see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Inge, thank you for taking the time to review your stay. It means a lot to us.
Hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias por su comentario María.
Para todo el equipo ha sido un placer poder atenderle durante su estancia y agradecemos que nos haya dedicado unos minutos para valorarnos. Esperamos volver a verla muy pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Andy, thank you for choosing our apartment for your stay in Seville and for the review you shared regarding your experience, all of your kind words about your stay with us are great to hear.
Aija T.
Quality Department
Réponse du service qualité
Dear Carol, thank you for sharing your feedback on your holiday experience with us. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are very important in this process therefore we highly value your time to share the highlights of your stay and constructive criticism.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Deborah, thank you very much for your feedback.
We are glad to know that our Argote de Molina house met your expectations and you enjoyed it entral location, which offers an easy way to discover the wonders of Seville.
Aija T.
Quality Department
location of the house in the middle of Sevilla
noise around the house because of constructions in the near by house
de ligging en het dakterras
te weinig zitgelegenheid voor 5 personen in de woonkamer
Réponse du service qualité
Dear Ellen, we would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories, therefore we are very grateful for the time you spent writing this review.
Thank you for choosing our apartment for your holiday and we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
We highly appreciate your positive comments regarding your stay in our property.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for choosing our property for your stay in Seville. We are glad to hear that we were able to meet your expectations.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for sharing your experience with us.
We are sorry to hear that you had some troubles to get to the apartment in some occasions, but do not hesitate to contact our team if you need any personalized guidance regarding the arrival or location of this property next time.
Again, we really appreciate you taking some time to leave us your comments. Best regards
Aija Teilane
Quality Department
Una casa hermosa en una ubicación maravillosa, la atención de Rocio y Andrea fue excelente
No hubo que criticar, estar en un lugar hermoso como Sevilla y en una casa cómo está no puede tener problemas. Solo es bueno considerar que la casa tiene varios pisos y para ir en familia deben tener mucho cuidado con los más pequeños
Réponse du service qualité
En primer lugar, nos gustaría agradecerle su comentario sobre su estancia con nosotros y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Nos alegra leer sus comentarios alabando a nuestro personal, puesto que nos esforzamos diariamente en ofrecer un servicio atento y personalizado a nuestros clientes.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Muchas gracias por sus comentarios tan positivos que ha compartido referente a su visita a nuestro apartamento.
También estamos agradecidos por que haya señalado los esfuerzos de nuestro equipo de limpieza y por sus amables palabras hacia nuestro personal.
Esperamos tener la oportunidad de asistirle de nuevo en el futuro. Aija Teilane Departamento de Calidad
Muchas escaleras
Réponse du service qualité
Dear Ryan
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon. Regards
Réponse du service qualité
Dear Holly
We first would like to thank you for choosing our Argote de Molina apartment for your holidays inSeville and for letting us know your concerns relating to your time in our flat as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Regards
La ubicación es muy buena en el Barrio de la Cruz. La casa es bonita y a pesar de las medidas de modernización que se han llevado a cabo, ha preservado parte del encanto de las casas antiguas de Sevilla. (por ejemplo las baldosas, la puerta de entrada). La distribución de la habitación en varios pisos es muy atractiva.
Había mucho ruido por la noche debido a la ubicación, que es muy popular entre los turistas. En la habitación de arriba del techo hacía muchísimo calor a mediados de septiembre sin aire acondicionado. Sin embargo, algunos preferimos el calor del aire acondicionado, bastante ruidoso.
Réponse du service qualité
Dear Natalia
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Argote de Molina apartment, we are delighted that you enjoyed your stay among us.
Best regards
Ana García, Customer Service
Camas muy cómodas. Aire acondicionado en todas las estancias. Lavabos limpios, sabanas y toallas limpias.
Habitaciones repartidas en las tres plantas superiores, un poco incomodo si viajas con niños o personas mayores.
Réponse du service qualité
Querida Tania, es un placer leer sus comentarios, aunque sentimos mucho que no se sintiera cómoda al 100%. Esperamos que vuelva a elegirnos en futuras vacaciones y poder asesorarla para encontrar el apartamento ideal. Atentamente, Ana García, Dpto. de calidad
Su Booking c´è scritto che sono presenti i bidet in bagno ma non ci sono, la pulizia delle camere potrebbe essere migliore. La camera all´ultimo piano potrebbe essere più curata come le restanti camere.
Réponse du service qualité
Dear Salvuccio, First of all, we would like to thank you for choosing our apartment for your vacation in Seville and for the opinion you shared about your stay. We are also very happy to read that you were very satisfied with the comfort of the house you stayed in and we are grateful for the praise of our staff. We apologize for your disappointment at not finding a bidet in the bathrooms as you indicate, we have reviewed the announcement of the apartment and found nothing about it. We are very sorry for the confusion, next time you can contact our team and answer any questions about your reservation. In reference to cleanliness, we will review in depth the reasons why the rooms were not found in perfect condition. We would have liked to have been informed and we would have sent someone immediately to correct it. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Réponse du service qualité
Merci pour votre avis. Nous sommes reconnaissants pour vos paroles qui nous font progresser. Malheureusement, le bruit dans la rue est hors de notre contrôle, notez que la maison est située dans un excellent emplacement dans le centre de Séville. Nous espérons que vous pourrez profiter de votre séjour et espérons vous accueillir à nouveau. Fátima - responsable de calidad de Genteel Home
Don’t be misled by the photos of this property. It is much smaller than it looks. The roof terrace was unusable for most of the day as there was no umbrella and the comp at did not even respond to my request enquiring about it’s whereabouts. I was disappointed by this accommodation.
Réponse du service qualité
Dear Brian, thanks for your comment. We are sorry if you could not enjoy the terrace. We have been checking this and we have seen that from our Reservations Department we answered that we were going to inform our Incidents Department to help you and indicate where to find it. Our colleague of the Department of Incidents sent you a whattsap that afternoon indicating that the umbrella was inside the room of the terrace. That whattsap was received and read from your phone and we got no more response, so we understood that you found it. If this was not the case, we would like to apologize and we would have liked to have indicated it so that our staff would go to your apartment. We hope that despite this you have enjoyed your stay in Seville.
Regards,
Fatima Roca - Chief of Customer Service
Woonkamer en keuken erg klein, bedompt en ongezellig. Gelukkig konden we op het dakterras zitten en in de stad
Réponse du service qualité
Dear Edward, thank you for your comment. We are sorry the assessment you have given to our staff, ignoring the reason. We would have liked it if he had a problem with which we could have helped you. We hope you have enjoyed your stay despite this. Regards
Limpieza excelente, habitaciones confortables y camas muy cómodas. Totalmente equipado.
No hay calefacción y pasamos frío. Solo hay aire acondicionado con calor y no es suficiente para los meses de febrero y marzo. El cubo de basura estaba al lado de la puerta con basura hasta arriba todo el fin de semana
Réponse du service qualité
Estimada Cristina, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en cuanto a a su limpieza, confort y completo equipamiento. No entendemos mucho a qué se refiere cuando dice que han pasado frio al tener sólo aire acondicionado con calor. Hemos revisado los splits de la casa y funcionan correctamente, tanto para frío (aire acondicionado), como en modo calefacción. Quizá se debió a qué no sabían como configurarlo de manera correcta. Por otro lado, nosotros no podemos controlar donde el ayuntamiento coloca los contenedores de basura, pero precisamente esa cercanía resulta muy cómoda a la mayoría de nuestros clientes a la hora de poder tirar la basura sin tener que desplazarse apenas. En cualquier caso, nos alegra saber que han disfrutado de su estancia. Saludos
Tutto Ok Check-in ottimo Casa curata e pulita Ottima posizione
Non dipende dalla struttura ma evitate il tranfer con Bellhop molto meglio UBER ( 15,00 euro circa ) Great location in the center of Seville .... Ideal for two families with one child Everything Ok Check-in excellent House maintained and clean Great location It does not depend on the structure but avoid the tranfer with Bellhop much better than UBER (about 15.00 euros)