C’est un bel appartement avec deux chambres, une salle de bain et une terrasse privée situé dans un bâtiment historique du centre de Grenade, qui a été entièrement restauré, en respectant les éléments architecturaux de la façade.
En entrant dans l’appartement, nous accédons directement au salon, décoré avec des meubles de qualité et qui dispose d’un canapé-lit double de 1,50 cm, d’une table d’appoint, de chaises et d’une Smart TV de 50 pouces. La cuisine est ouverte sur le salon et dispose de tous les ustensiles nécessaires pour rendre votre séjour plus confortable. À côté de la cuisine, il y a une table à manger avec des sièges pour 4 personnes. Cette chambre est très lumineuse car elle dispose de 3 balcons avec vue sur la Rue Mesones et la Placeta de Santo Cristo.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de réception et de garde de bagages. Inclus dans le prix.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Duplex Mesones Terrace III
de à
Un sofá cama estropeado para un matrimonio en el que no pudieron dormir las 3 noches
Réponse du service qualité
Estimada María:
agradecemos sinceramente sus comentarios positivos sobre la ubicación. Lamentamos mucho escuchar que el sofá cama no cumplió con sus expectativas en términos de comodidad.
Tomamos en cuenta su retroalimentación y la pasaremos al equipo correspondiente para revisar esta situación y buscar maneras de mejorar.
Departamento de Calidad.
Appartamento confortevole e ben arredato
Réponse du service qualité
Dear Manuela,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Quality Department
Réponse du service qualité
Dear Melanie,
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Great place to stay in an excellent central location. Comfortable with everything needed for a lovely stay. Terrace was lovely.
No elevator, 50 spiral marble stairs to the flat plus more stairs inside to reach second bedroom (no bathroom upstairs) and terrace. If you’re in good shape- no problem!
Réponse du service qualité
Dear Eller,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our location excellent, the apartment comfortable, and the terrace lovely. We apologize for any inconvenience caused by the lack of an elevator in our building. Due to regulations aimed at preserving the historical architecture, the installation of elevators is not permitted in our building. This limitation is clearly stated in the apartment´s features on our website to ensure transparency for our guests when making their reservation. We appreciate your understanding and note that many guests appreciate the historic charm and unique character of our building. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Fahad,
Thank you for sharing your feedback with us. We´re glad to hear that you found the location convenient and the apartment clean and tidy. Regarding the noise, we want to highlight that it´s typically unusual and may vary depending on the time of year or specific festivities in the area. While we apologize for any disturbance you experienced, please rest assured that it´s not a regular occurrence. We appreciate your understanding and hope that this didn´t detract too much from your overall enjoyment. Should you choose to stay with us again, we´ll do our best to ensure a quieter experience. Thank you once again for your valuable feedback.
Réponse du service qualité
Dear Tanja,
Thank you very much for your kind words. We´re delighted to hear that you found our apartment beautiful and enjoyed its central location. It´s wonderful to know that you appreciated our communication efforts, and we´re thrilled that you especially enjoyed the rooftop terrace. Your feedback is greatly appreciated, and we would be honored to host you again if you find yourself in Granada in the future.
Réponse du service qualité
Estimado Javi:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Le seul petit bémol, car nous étions 6 donc obligés de s´en servir, c´est le canapé lit. Il n´est pas du tout mais du tout confortable même pour une nuit. Si vous tenez à votre dos.
Réponse du service qualité
Dear Soumia,
Thank you for your kind words about our tastefully decorated and spacious apartment. We´re thrilled to hear you enjoyed the top quality bedding, great bathroom, and especially the beautiful rooftop terrace. It´s wonderful that our central location facilitated your exploration on foot. We appreciate your feedback about the sofa bed and apologize for any discomfort. Your input is valuable, and although the perception regarding the comfort of beds and sofa may vary from one person to another, we will review and take the necessary actions to ensure the comfort of our guests. We hope overall it was a pleasant stay, and we´d be honored to welcome you back for an even more comfortable experience.
Quality Department.
We didn´t know too much about how the heaters worked
Réponse du service qualité
Dear Aida,
Thank you for sharing your positive thoughts on our location, decoration, and comfort. We´re delighted to hear you enjoyed these aspects of your stay. Regarding the heaters, we apologize for any confusion. We would have loved to have had information about this issue during your stay to have assisted you with anything you needed. We´ll ensure clearer instructions are provided to future guests. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for another enjoyable experience.
Quality Department.
Réponse du service qualité
Estimada Natalia:
Nos complace saber que encontró nuestro apartamento tal y como mostramos en nuestro anuncio, y que además, su ubicación le pareció perfecta para explorar y conocer la ciudad. Es un placer recibir a clientes como usted, y esperamos darle la bienvenida de nuevo en el futuro.
Réponse du service qualité
Dear Heather,
Thank you for your detailed and positive review. We´re thrilled you loved our amazing location and the convenience of the neighborhood. It´s great to hear that the amenities, including the clothes washer and deck, enhanced your stay. We appreciate your understanding about the central location and are glad it didn´t affect your overall experience. Your suggestion about providing more information on finding the place is noted, and we´ll work on improving directions. We´re delighted the host´s warm welcome made a positive impression. We look forward to hosting you again soon.
Réponse du service qualité
Dear Bart,
Thank you for taking the time to share your experience of your recent stay with us. We´re delighted to hear that the location and the rooftop terrace added to your overall experience.
We apologize for the disturbance caused by street noise during your stay. Being situated in the heart of the city, this can occasionally bring some noise, especially during the day. Your feedback is valuable, and we´ll explore additional measures to address and minimize this issue for our guests in the future.
We´re glad you found the location convenient and enjoyed the central access to key areas. It´s wonderful to hear that the apartment met your expectations and that the terrace was as beautiful as depicted.
Thank you for your compliments about the communication and the ease of check-in and check-out. Your feedback motivates us to continue providing seamless experiences for our guests.
We truly appreciate your insights and hope to have the opportunity to welcome you back for an even more enjoyable stay.
Réponse du service qualité
Dear Tahira,
Thank you for your kind review. We´re delighted to hear that you enjoyed your stay in the apartment. We are glad to know you found the location unbeatable, making it easy to access all that Granada has to offer. We´re also pleased to know that you found the beds comfortable with clean bedding and towels, and that the kitchen was fully equipped to meet your needs.
Regarding the elevator, due to our location on the city centre, it´s important to mention that in some buildings with historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. On the other hand, our aim is always to be transparent with our clients that is the reason why the pictures and characteristics of the building can be consulted on our website where you will find information about the structure of the flat to prevent any misunderstanding regarding the stairs or layout of it. We regret any misunderstanding in this regard.
We also value your mention of some initial issues and misunderstandings, and we´re glad to hear that our host promptly resolved them to your satisfaction. Our aim is to provide a fantastic experience, and we´re always here to help.
Thank you for choosing our apartment for your short getaway, and we hope to welcome you back in the future.
엘리베이터. 장기간 여행중이라 대형 짐가방이 3개나 되는데 꼭대기까지 들고 올라가느라 힘듬. 하지만 이 단점을 다 이겨낼 좋은 시설임.
Réponse du service qualité
Dear Boeun,
Thank you for taking the time to leave such a positive review. We´re delighted to hear that you found our facilities clean and well-maintained, matching the photos, and offering a cozy and comfortable private space for family travelers.
We understand the challenge of carrying large luggage, and we appreciate your understanding, due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. We´re pleased to know that you found our facility to be accommodating despite this limitation.
Your feedback is greatly appreciated, and we hope you enjoy the rest of your long trip. Should your travels bring you back to our area, we´d be honored to host you again. Thank you for choosing our accommodations.
Quality Department.
A bit noisy in night but this is Granada. All people are in the streets...
Réponse du service qualité
Dear Manuel,
Thank you so much for your wonderful review. We´re delighted to hear that you enjoyed the perfect central location of our apartment and that you made the most of our rooftop terrace. Elvira is a valued member of our team, and we´re glad she could provide you with helpful tips to enhance your visit to Granada.
We understand that Granada can be a lively city at night, and we appreciate your understanding about the noise. It´s indeed the charm of the city with people enjoying the vibrant streets. Nevertheless, we will take note of this and take action to prevent noise becoming a problem for future customers.
Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Quality Department.
Por las noches, emana un olor de las coladeras del baño. (Recomendamos taparlas por la noche y cerrar la puerta.) El ruido del restaurante de abajo, se escucha en la habitación principal. (Solucionado con tapones de oídos.)
Réponse du service qualité
Estimada Lorenza,
Le agradecemos su comentario resaltando la limpieza y comodidad de nuestro apartamento. Saber que encontró la terraza como un plus para el disfrute de su estancia, y que en general las instalaciones del apartamento fueron de su agrado nos alegra enormemente.
Por otro lado, lamentamos cualquier inconveniente respecto al baño o al ruido exterior. Ambos inconvenientes se tratan de hechos aislados, pero aun así, hemos tomado nota de su comentario para revisar ambas cuestiones y mejorar todo lo que sea necesario para evitar que estas situaciones vuelvan a suceder en el futuro.
Gracias nuevamente por compartir su comentario con nosotros, y estaremos encantados de recibirles de nuevo.
Departamento de Calidad
Réponse du service qualité
Dear Justin, Thank you for sharing your feedback with us. We´re thrilled to hear that you enjoyed our great location, modern furnishings, and the cleanliness of our accommodations. We´re glad to have been a part of your short stay in Granada, and we hope to have the opportunity to welcome you back in the future.
Duplex très bien décoré. Très bon emplacement. Tout peut être visité à pied. Bonne climatisation. Salle de bain spacieuse. Appartement bien équipé. Canapé et literie de la chambre du bas confortables. Matelas un peu mou à l’étage.
La cuisine n’était pas très bien nettoyée à notre arrivée (sucre séché sur le comptoir). Les murs n’étaient pas très propres et mériteraient d’être repeints. Canapés de la terrasse non nettoyés (miettes de nourriture dessus). Nous avons eu beaucoup de difficultés avec la clé d’accès à l’appartement qui nous donnait grand peine à ouvrir la porte. Appartement restant bruyant en soirée du fait du simple vitrage mais cela est également du fait de sa bonne localisation en centre ville.
Réponse du service qualité
Dear Camille,
We´re genuinely grateful for your detailed review of our duplex. It´s heartening to hear that you found our property well-decorated, excellently located, and filled with convenient amenities. Your kind words about the downstairs room, bathroom, and air conditioning are appreciated.
However, we are sincerely sorry for the lapses you encountered during your stay. We would have liked to have received this information during your stay in order to have provided you with a response to the inconveniences you mentioned. We´ve already addressed the cleanliness issues with our housekeeping team, and measures are in place to enhance key access efficiency. The noise, while a side effect of our central location, is something we´re actively working on mitigating to avoid this problem in future.
Last but not least, regarding the condition of the walls and terrace couches, maintenance and refurbishment plans are underway.
Your feedback is invaluable, and we hope you´ll consider returning to experience the improvements firsthand. We are dedicated to providing a more flawless stay next time.
Quality Department Manager.
Réponse du service qualité
Dear Rami,
We´re thrilled that our staff made a positive impression on you and also you enjoyed our beautiful terrace. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Réponse du service qualité
Dear Marcie,
We´re glad to know that our location met your expectations! Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Hellhörig, was der zentralen Lage geschuldet ist
Réponse du service qualité
Dear Thomas,
We would like to take this opportunity to greet you for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Bit noisy on the street cos is very Center!
Réponse du service qualité
Dear Yanan,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Leandro:
Deseamos expresar nuestro más profundo agradecimiento por su amable comentario sobre su reciente estadía en nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado y que disfrutaron de una experiencia agradable. Valoramos su opinión y nos esforzamos por mejorar constantemente nuestros servicios. Esperamos tener el placer de recibirlos nuevamente en el futuro cercano y ofrecerles una experiencia aún más memorable.
Réponse du service qualité
Dear Kate,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Gair,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Dear Lindy,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Réponse du service qualité
Dear Amanda,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Elizabeth,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
No poder salir más tarde
Réponse du service qualité
Estimado William:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Claudia:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Lage war super! Mitten in der Altstadt Küche hatte alles was man benötigt. Waschmaschine und Spülmaschine vorhanden.
Réponse du service qualité
Dear Anh,
We really appreciate your review. We love your repeat visits and are delighted that you enjoyed our excellent location. We look forward to hosting you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Leslie. We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Estimada Maite. Gracias por tomarse el tiempo para proporcionar una crítica tan detallada. Sus comentarios son fundamentales en nuestro empeño por ofrecer una hospitalidad superior. Esperamos darle la bienvenida nuevamente en el futuro. Jose L.H. Campos Director de Calidad.
Réponse du service qualité
Dear Carlos,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrew. We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Julie. Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay. Jose L.H. Campos. Quality Department Manager.
Réponse du service qualité
Dear Simona,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
El sofá cama
Réponse du service qualité
Estimada Wafaa:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Jen,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ella,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Giani,
We are thrilled that you have enjoyed your stay with us. Thank your for the feedback and the description of the apartment. Surely future guests will find it useful.
Jose L.H. Campos
Quality Department Manager
Molt ben decorat, una terrassa increible i ben situat.
Per a 6 persones falta un bany més ja que sols hi ha un. Marta, la chica que ens va atendre un poc seriosa però correcta.
Réponse du service qualité
Estimada Rebeca:
Le agradecemos por elegirnos para sus vacaciones y por escribir esta reseña. Nos alegramos de que disfrutara del apartamento y de la terraza.
Gracias asimismo por las observaciones y recomendaciones, ya que nos brindan una oportunidad de saber qué aspectos podemos mejorar. Esperamos poder volver a recibirle en un futuro próximo.
Jose L.H. Campos
Director de Calidad
la ubicación está genial, el espacio que tiene y las instalaciones
el sofá cama es muy incomodo, esta es la única cosa que no me gusto
Réponse du service qualité
Estimado Carlos Alberto:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Appartement joliment décoré avec toutes les commodités
Les escaliers un peu exigues
Réponse du service qualité
Dear Ikram,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Felicia,
Thank you for choosing your apartment for your stay in Granada and for the praising the review. We look forward to hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Todo genial, súper limpio y céntrico.
Réponse du service qualité
Estimada M. Ascensión:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Katrin,
It is wonderful to read that the apartment met your expectations and that you had a great stay. Thank you for all the remarks. It will be our honour to welcome you back at anytime.
Jose L.H. Campos
Quality Department Manager
La ubicación es muy buena, el mobiliario y la decoración, las camas eran cómodas y amplias, la terraza muy bonita, solo que estuvo lloviendo y no pudimos disfrutarla
Como está diseñado para 6 personas pienso que debería tener 2 juegos de llaves
Réponse du service qualité
Estimada Briceida:
Muchas gracias por su comentario y por la observación de las llaves. La tendremos en cuenta para el futuro. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Vadim,
We are delighted that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Oceania:
Muchas gracias por escribir una reseña sobre nuestro apartamento y por remarcar la maravillosa ubicación. Nos alegramos enormemente de que tuviera una buena estancia y esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Solo tiene escaleras, ya sabíamos pero igual para gente con menos movilidad o en mi caso con niños se vuelve un poco más complicado.
Réponse du service qualité
Estimada Carolina:
Gracias por compartir sus impresiones sobre el apartamento. Nos alegramos de que la céntrica ubicación del mismo haya sido de su conveniencia. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
todo perfecto , una gran anfitriona
Réponse du service qualité
Estimada Mireya:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
l’emplacement est idéal
rien qui ne mérite d’être signalé
Réponse du service qualité
Dear Hind,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lisa,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Fernando:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Shazia,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays an special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Francisca: En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, en especial por resaltar la maravillosa ubicación en la que se encuentra. Estamos encantados de saber que tanto el apartamento en sí como la atención de Elvira fueran capaces de cumplir con sus expectativas. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Lo que más nos gustó fue la cercanía a todos los lugares que queríamos visitar, además de ser un apartamento completamente nuevo, de hecho los accesorios de la cocina estaban sin estrenar.
Por poner alguna pega, al ser un edificio antiguo y restaurado, no disponía de ascensor.
Réponse du service qualité
Estimada Juana:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y esperamos volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Perfect stay, great location, beautiful terrace, nicely decorated and super comfortable apartment. We loved it.
The automatic light in the staircase was very disturbing at night. A tray to take items up to the terrace would be useful.
Réponse du service qualité
Dear Marie-Helene,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment. We hope to see you again in Granada very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Catherine,
Thank you very much for sharing this great review of your recent stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Nada
Réponse du service qualité
Estimada María:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y los empleados fueran capaces de cumplir con sus expectativas durante su estancia y esperamos nos dé la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimado Fernando, le agradecemos su opinión acerca de su estancia en nuestro apartamento, la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Apartamento con todas las necesidades y muy céntrico
las escaleras de la segunda planta no tenían protección no había luz en la escalera para subir a la terraza y habitación
Réponse du service qualité
Estimada Maria, muchas gracias por elegir nuestro apartamento y para compartir su experiencia personal. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear James, thank you very much for your feedback. We are glad to know you had the opportunity to enjoy our exceptional hospitality and you had a pleasant stay with us. Hope to meet you soon again.
Aija T.
Quality Department