Santa Teresa I Suite

Ruim appartement midden in de Joodse wijk. Alles op loopafstand.
Kamer zag er op het eerste gezicht erg goed uit, afwerking laat soms wat te wensen over. Badkamer is goed, maar vochtig (optrekkend vocht in de muren) wat je door het appartement ruikt.

Genteel Home: Dear Kim, thank you very much for staying with us and for sharing your opinion. We highly appreciate your highlights of your stay and your constructive comments.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

No ha dejado ningún comentario.

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Location & functionality. The stuff was very polite.
Noise. Every morning from 7 o´clock there was very loud noise coming from the construction work in the building next to the property. And the AC was loud as well.

Genteel Home: Dear Milos, thank you very much for staying with us. We are glad to know that you enjoyed our exceptional hospitality, and we are sorry that your stay was affected by aspects which are unfortunately our of our control. Regarding your mention to air conditioning, we will carefully check it with the team in order to make sure it does not cause any inconveniences to our guests.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Aija T.
Quality Department

No ha dejado ningún comentario.

Attention à ne pas être dans l’appartement du rez-de-chaussée
L’emplacement et la décoration
Ayant passé le séjour dans l’appartement du rez-de-chaussée : Lorsque nous rentrions en fin de journée, il était très humide (le canapé et les linges de lit pouvaient en témoigner) et avec l’odeur qui allait avec. De plus, nous avions le droit à tout le bruit dû aux allers et venues du voisinage car il n’était pas insonorisé. De plus, l’appartement donnant sur le hall d’entrée, nous avions la lumière de celui-ci qui rentrait directement au niveau de l’espace chambre à coucher.

Genteel Home: Dear Victoire, firstly we would like to thank you for choosing our property for your stay in Seville, and for sharing your comments regarding your stay.
We are sorry for any inconveniences you experiences during your stay. As you can see on other guests´ reviews, the location is one of the best evaluated aspects of this apartment, it is a pedestrian street next to a quiete square in the historical center of Seville, and we are sorry that some street noise, which unfortunately is not under our control, affected your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Great help when needed

Genteel Home: Thank you very much for your feedback. We are glad to hear that you experienced our exceptional hospitality.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Dicen que uno vuelve al lugar donde fue feliz. El duende que tiene sigue esperándome cada vez que vuelvo a Sevilla. Está cerca y tiene todo lo que me gusta y necesito. Es encantador, como todo en esta ciudad, un secreto maravilloso.

Genteel Home: Estimada Victoria, en primer lugar, nos gustaría expresarle nuestro más sincero agradecimiento por su confianza y lealtad a Genteel Home y por elegir nuestro apartamento para su estancia en Sevilla de nuevo.
Es una enorme satisfacción leer que, una vez más, tuvo una estancia agradable con nosotros y esperamos su próxima visita.

Aija T.
Departamento de Calidad

No ha dejado ningún comentario.

No ha dejado ningún comentario.

لا ينفع لسكن ابدا
موقع الفندق جداً ممتاز قريب من كل شي و يوجد الكثير من اشجار البرتقال و اشجار الريحان
يوجد حشرات كثيره في الغرفه و الباعوض فكل مكان و نظافة الغرفه جداً سيئه و لا يوجد قمامه داخل الغرفه و السرير جدا سيئ وغير مريح

Genteel Home: Dear Ahmed, thank you for taking the time to post a review.

We highly appreciate your highlights on the excellent location of our apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations.
Although your comments do not reflect the usual standard of service we strive to ensure for our guests as all apartaments are cerefully checked before each arrival, we will make sure that the cleaning procedure is being reinforced. However, we do not seem to find records that our staff had been made aware of any imperfections during the stay, we would have been pleased to assist you with anything you need to make your stay more comfortable.

Thank you for your visit and constructuve criticism. We are eager to regain your confidence during another occasion if you gave us that chance.

Aija Teilane
Quality Department

Finde de ensueño
La ubicación era excepcional y el trato magnifico

Genteel Home: Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento.

Esperamos que nos visite de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

mooi lux appartement midden in de stad.?helaas geen balkon/terras. de getoonde foto’s zijn een mix van het totale aanbod aan appartementen
geen balkon/terras

+ Ligging in oude centrum.
- Weinig tot geen kastruimte. Er was slechts één hangkast met een beperkt aantal hangers.

Séjour très agréable dans cette superbe ville de Séville
Literie très bonne. Studio confortable. Situé à deux pas de tous les lieux touristiques, dans ruelle calme mais je pense que la salle de douche-WC etait petite.

Het appartement was sfeervol ingericht vlakbij allerlei bezienswaardiheden in het mooie buurtje van Santa Cruz.
Het appartement lag aan een steegje van Santa Cruz met veel voorbijgangers, dus wel wat lawaaiierig. Het raam kon daardoor niet echt open. Het appartement was vochtig en had daardoor een muffe lucht. Ik miste een buitenplek welke ik wel had gezien op de fotopresentatie

Genteel Home: Dear RMA,
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests´ expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are sincerly sorry to read your dissatisfaction with the noise perceived from your apartment. However, we would like to take this opportunity to clarify that on our website you can check the location and all the details of our apartments. For a future occasion, we recommend you visit our website or contact our reservations department directly, to make sure you book the type of accommodation that best suits your vacation needs and wishes. Once more we thank you and look forward to serving you again soon.
Fátima Roca- chief of Customer Service.

Sevilla cautiva. La ubicación y la limpieza. Al ser un bajo, era difícil ventilar

Genteel Home: Estimada María, Agradecemos su comentario después de su reciente visita a Sevilla. Gracias por señalar la limpieza y la ubicación de nuestro apartamento. Se encuentra recientemente reformado y diseñado para que nuestros huéspedes disfruten de una estancia lo más cómoda posible. En cuanto a la ventilación, lamentamos el inconveniente, sin embargo, nos gustaría señalar que todas las ventanas son oscilobatientes y permiten que se airee los espacios. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de Calidad

We really enjoyed our stay here, the location was perfect and it was very quiet. We felt the room was quite damp with the old walls and had a peculiar smell, though this did not detract much from the enjoyment of the room.

Ottima posizione nel cuore di Siviglia, che consente di raggiungere comodamente le principali attrazioni della città. L’appartamento è di recente ristrutturazione e ben arredato. Gli spazi sono perfetti per una coppia.
Unica nota negativa: abbiamo dovuto attendere 20 minuti l’arrivo della ragazza addetta al check-in.

Excellent location! Would definitely stay here again!
Apartment distribution, location, shampoo and shower gel availability.
It would be great to have a water filter like Brita. Some days we would walk so many kilometers that we would be very tired at the end of the day and we could not find a convenience store close by to get water.

الموقع جدا ممتاز يوجد عده خيارات لمواقف السيارات من 18 الى 25 يورو في اليوم جميع المطاعم والمعالم السياحيه المهمة قريبه استقبال ممتاز وتعاون
لايوجد

Nel complesso più che positivo
La posizione e l´arredamento.
Non c´è bidet, doccia troppo grande e poche basi d´appoggio.

Genteel Home: Thank you very much for your review Carla, we really appreciate you took your time to write it down, but I have to admit I´m a little bit surprised due to is the first time some of our guests complait because the shower is too big, and about the bidet, it´s informed on Booking.com that we don´t have it, we are sorry if you didn´t see it when you made your reservation. We are very happy you have enjoyed the location of our apartment. Regards

Locatie en appartement modern en als nieuw.
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