Reina Sofía II Apartment

Everything was perfect. Bus station is nearby, train station Atocha too, shops, museums....
I can t complaine on anything. Everything was perfect.

La ubicación es excelente, la decoración, muy elegante y moderna, y el disponer de dos bsñis es muy cómodo.
Creo que la puerta de entrada a la vivienda deberían cambiarla, tiene cierre de seguridad, sin embargo, es bastante antigua y fácilmente franqueable.

位置佳、附近生活機能很好 公寓管理人很nice 一切都很好
隔音不好、隔壁party直到半夜 一間浴室排水不好 淋浴時排不掉水會積水

Genteel-Home: Dear guest, thank you for your kind comment. We are very happy to know that you liked the apartment, although we apologize for the noise coming from the neighbors. We hope you enjoyed your stay, and we will check the shower drain to immediately solve the problem you are comment. It has been a pleasure to have hosted you. Regards!
Fatima Roca - Chief of Customer Service

El apartamento está muy bien en general, aunque se escuchaba ruido de vecinos.

Excellent

Lage war ok.
Zu aller erst war die Wohnung noch verschmutzt als wir am späten Nachmittag ankamen. Eine Putzkolonne wurde bestellt, die Wohnung war nach 19:00 Uhr erst bezugsfertig. Angegeben waren 7 Betten, wir hatten drei Doppelbetten. Die Couch war nicht bezogen. Es hieß wir können sonntags so lange bleiben wie wir möchten, um 17:00 Uhr stand dann die Putzkolonne vor der Tür und wollte rein. Somit mussten wir gehen und der angebotene Late Check our war hinfällig weil wir mit Gepäck durch Madrid mussten

Genteel-Home: Dear Katharina, thanks for your comment. We apologize for the incident upon your arrival. For a problem beyond our control we could not have the apartment ready upon your arrival. We have taken actions and something like this will never happen again. As indicated in the characteristics, the apartment has 3 bedrooms and a sofa bed in the living room, which we do not leave prepared as a bed in case during the day you want to use it, but of course the bedding was in one of the closets as our partner indicated. Regarding the day of departure, we effectively offered you a late check in to compensate for the late check in. The official check out time is at 11am, so we let you out until 5pm. We are sorry that your stay has not been as expected, we will continue working to improve the satisfaction of our guests. Regards.

Fatima Roca - Chief of Customer Service

Everything fine. Just a little bit of road noise kept some guests awake

非常好的住宿体验. 周边环境不错，交通也很方便，房东人也很好，房间设施都很新，整体感觉非常棒～

The apartment is tidy, clean and big. Very near to train station. As we arrived Madrid in the morning, Danny is so nice and he allowed us to put our luggage in the apartment first even the check in time was at 3pm.

It was a really good location, close to centre and station.

De ligging. Modern ingericht
Raam, oven kapot. Geen rooster in putje douche. Licht in 1 kamer stuk

Genteel-Home: Dear Els, Thank you very much for the time you spent to share your personal impressions of your stay at our Genteel Home Reina Sofía. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We do apologize for the technical problems you encountered; We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have solved it immediately. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Fátima Roca, Guest Experience Manager.

O apartamento é ótimo, bem decorado, confortável e a localização é excelente, bem próxima à Estação Atocha e linhas diferentes do metrô, o que facilita bastante numa cidade como Madri. Dois dias antes da chegada já entraram em contato por whatsapp, o que facilitou muito, com isso quando chegamos a menina já estava na porta nos esperando e foi super atenciosa e simpática.
O apartamento estava bastante empoeirado, notamos que o aspirador de pó estava quebrado, então pode ser que tenha sido um problema pontual, mas de qualquer maneira, falharam nesse aspecto. A persiana de um dos quartos estava emperrada, eles até foram atenciosos para tentar resolver, mas não conseguiram.

Genteel-Home: Estimado Bruno, gracias por su amable comentario. Nos alegra mucho saber que les ha gustado la ubicación del apartamento y la bienvenida que le ofrecimos. Sentimos que la limpieza no estuviera a la altura. Revisaremos qué ha ocurrido y sustituiremos la aspiradora por otra nueva. Le pedimos disculpas por ello y trabajaremos para seguir mejorando. Esperamos que aparte de esto hayan disfrutado de su estancia en Madrid. Saludos
Fátima Roca - Chief of Customer Service

位置方便，很近車站。特別感謝Virginia 主動讓我們提早存放行李，我們亦偷得多半天的游覽時間

Schlüsselübergabe trotz mehrfacher Telefonate 1 h verspätet und dann noch unvorbereitet. Die Wohnung eigentlich schön, müsste aber erst mal richtig in Ordnung gebracht werden. ( Fenster schließen nicht richtig. Herd ist defekt und auch sonst einige kleine Mängel vorhanden)

Genteel-Home: Dear Corina, the vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Fátima Roca. Guest Experience Manager.

Apartamento muito bonito, muito bem localizado.

5 of us stayed here. Location is excellent. Supermarkets close by for bread, milk, beer etc. Danny greeted us on arrival. Excellent host. Left local madrid guide on my phone. Would definitely stay here again. Very close to main Metro Station Atocha. Buy travel pass at train station for duration of your stay. Well worth it.

The location is good. Easy to get Retiro park and Puerta de Sol.

Genteel-Home: Hello Mr Cheng We are glad you liked the location and hope you enjoyed your stay with us in Madrid

It’s totally different from the photos. The apartment is worn out, dirty and the air condition is not cold. Also, there is some damage in the walls.

Genteel-Home: Dear Suliman, thank you very much for your comments that helps us to improve. We are very sorry that your experience was not as good as you expected. We try to have all of our apartments in prime condition when we rent them out. Although we checked the air conditioning when you left and it worked fine, maybe we didn’t explain you properly how it works. Sorry for the inconveniences and we will keep working to improve.

Spacious, clean, city centre apartment
Location was great and the layout was very spacious. Decor was lovely with plenty bathrooms for a large group. Cute building with AC
Quite a lot of ants in living room and kitchen but that was expected in heat.

Nice apartment and well located

El apartamento está súper bien equipado. No tenemos queja

This stay was impeccable-the host even went out of her way to return a lost item after we left!

Perfect stay! In the best location

Luz, ubicación, espacioso, práctico, cómodo.
Falta una mano de pintura. Mal insonorizado. Más menaje y aumentar artículos de aseo personal.

非常干净，位置很赞，景点几乎都是步行可到，后面要坐火车去塞维利亚，步行3分钟，很方便。 房间够大，有三个马桶，设备齐全

A spotlessly clean apartment next to Atocha train station and close to Retiro park.
The apartment was light and airy with 4 Juliet balconies. We were even met at the apartment 5 hours before check in so that we could leave our luggage and collect the keys. The beds were all extremely comfortable and the kitchen had everything you could need for a break in Madrid.

由于航班到马德里时间较晚，赶到公寓快12点了，工作人员按约在公寓等我，做了详细的交接，很赞。公寓位置很好，Atocha火车站走过来十分钟，超市很近，公寓住七个人完全没问题，推荐
公寓在两条马路的交接处，晚上睡觉略微有点吵

Lo mejor del departamento es la ubicación

Madrid 5 stelle low cost.
Appartamento grande, luminoso e pulito.

Disfrutando final e inicio de año. Comodidad y ubicación.
Problema para el retiro de la basura. El cubre colchón se debiera cambiar cada vez q cambian los pasajeros

Casa cómoda para 7 personas y bien ubicada.
Las camas muy cómodas. El salón amplio y el sofá grande y confortable.
La mesa de la cocina pequeña e inestable, parecía que se iba a romper en cualquier momento. La mayoría de los enchufes están mal ubicados.

Appartement tres bien placé pour visiter Madrid
L’emplacement idéal, à coté des musées et de la gare Atocha. L’appartement est propre et globalement confortable, un peu petit pour 7 Accueil avenant
Les murs sont minces, on entend tout de l’appartement voisin. Une des chambres est vraiment très petite. Il manque un peu de vaisselle pour 7, par exemple il n’y a que 4 mugs

Love this place very much and I would like to come back next time.
Excellent attentive and accommodating host, Place is sparkling clean and close to all amenities.
the edge of the floor carpet starts to roll and may need some changing

el confort,insonorización del apartamento, la situación del mismo, la decoración, y la amabilidad para poder hacer el Check in
Faltaban utensilios de cocina , estuve en otros apartamentos de la misma Inmo y estaban mas completos ademas de tener mas cortesías como pastillas de lavavajillas, sal, azúcar mas papel higiénico y aceite y demas !!!

TO PEPINO. PERFECTO
Ubicación. limpieza y trato

Fabuleux! de plus, Madrid est tellement riche de choses à découvrir!
L´appartement est spacieux, lumineux, moderne, et a une déco fort sympa. Nous étions 6 et étions tous très à l´aise à l´intérieur. Chaque chambre est climatisée. plusieurs commerces et restaurants à proximité. Virginie a été super!
nous aurions fortement apprécié d´avoir une machine à café expresso.

La proximité, le calme, appartement clair et agréable. Bon accueil je recommande.

The apartment is perfect 3 spacious bedroom and a big living room. Ideal for 6 people but also 7. Close to Atocha station, 20 mins from the airport and close to the city centre. Really suggested.

Genial todo! Repetiríamos!

A beautiful apartment to suit 2 couples. Well finished, sparking clean, more than well serviced with bathroom amenities. Very comfortable, good location 5 Euro taxi to just about anywhere, particularly San Miguel food markets, the best I have ever been to, food, food, glorious food! Will definitely stay again. Hosts were wonderful

We found the apartment perfect for our party of 5. It was spacious and perfectly located. We were able to walk to most of the sights we went to see.
The master bedroom was just off the Main Street so it was a little noisy. The staff was excellent in providing us with what we needed and making arrangements for transfers for specific events.

Excelente.
Moderno, limpio y amplio.
Muy buena ubicación.

Appartement très propre, bien équipé, bonne literie

Nice apartment, close to the Atocha station. Few meters away from Reina Sofia and ten minutes walk to Prado e Tyssen-Bornemisza. Clean, well furnished. Air conditioning in all the rooms. All together we had a great experience. Ignacio has been perfect.

Tout a été très bien dans l´ensemble. Nous y reviendrons. À recommander sans réserve. Bonne literie, appartement très propre, agréable et spacieux. Situation exceptionnelle en hyper centre ville.

Fantastic property! the property managers were readily available when in Madrid and prior to our vacation answering emails rapidly! The home is great, has air conditioning! Close to all museums and central Madrid is just a few minutes walk!