Reina Sofía II Apartment

Beautifull place and incredible host. Easy to talk to, and very welcoming.

Genteel Home: Dear Richard, thank you very much for choosing our apartment for your stay in Madrid. We really appreciate your feedback and your kind words about our team, we always strive to offer the best experience possible to our guests so they can go back home with nice holiday memories.
We hope to see you again in the future.

Aija T.
Quality Department

No ha dejado ningún comentario.

No ha dejado ningún comentario.

Spent a terrific week here. Easy access to grocery store, train station, museums, parks, taxis. Smooth check in. Residents of building very pleasant. Really couldn´t be better.

Genteel Home: Dear Gianna,
We appreciate your positive comments you shared regarding your recent visit, and we are delighted to know that we were able to meet your expectations.
Thank you for choosing our apartment for your stay on this occation, we are looking forward to welcoming you again in the future.

Aija T.
Quality Department

Our family of 4 (parents with two teenagers 14 yrs. and 17 yrs.) stayed here for the 5 days. To have 3 rooms and 2.5 bathrooms was critical for us and this apartment was perfect. location was great, it was easy to get everywhere - taxi are affordable and very easy to grab. Apartment was clean, enough towels provided and everything you might need for cooking was there as well. overall we enjoyed our stay and would recommend it. - Tatiana

Genteel Home: Dear Tatiana, we are glad to receive such a positive and detailled review regarding your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

lovely place at a great price, good location for me and great price. check in was easy.

Amazing flat, lovely and big open plan space to hang with friends and family. Rooms were clean and spacious, only one smaller room but if not spending too long in there then it was a perfect place. We loved it, and loved the responsiveness of the landlord. Thanks, we´ll certainly be back soon!

La ubicacion. La limpieza
una de las habitaciones con cama matrimonial era un poco pequeña para ese tipo de cama, las otras habitaciones eran excelentes.

Genteel Home: Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.

En Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Excelente ubicación, excelente lugar para pasar con familia

Genteel Home: Muchas gracias por sus comentarios. Estamos encantados de que nuestra excelente ubicación fuera lo más destacado de su estancia.

Muchas gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Gran piso. Muy cómodo y excelente ubicación. Tiene un vista espectacular.

Genteel Home: Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Nice house very close to main train station and car rental, comfortable beds, very close to metro stations and if fit you can walk it to many areas. No fancy restaurants in the neighborhood but regular ones are plenty

Genteel Home: Thank you very much for your positive comments regarding your stay.

We are delighted that our superior location was a highlight of your stay and the apartment met your expectations.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Apartamento bem localizado, bem equipado, espaçoso e com boa iluminação. Para quem viaja no inverno, possui uma ótima calefação.

No ha dejado ningún comentario.

Gracias por la estadia. Buen piso

Genteel Home: Muchas gracias por tomarse un tiempo para escribir esta reseña positiva.
Le agradecemos por haber elegido nuestro apartamento para su estancia y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Excelente departamento. Súper limpio. Ubicación muy buena. Muy bien comunicado con metro y autobuses. Una buena opción para quedarse en Madrid!

Genteel Home: Estimada Sandra
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el apartamento Reina Sofía con nosotros. Un saludo

Everything was perfect. Bus station is nearby, train station Atocha too, shops, museums....
I can t complaine on anything. Everything was perfect.

La ubicación es excelente, la decoración, muy elegante y moderna, y el disponer de dos bsñis es muy cómodo.
Creo que la puerta de entrada a la vivienda deberían cambiarla, tiene cierre de seguridad, sin embargo, es bastante antigua y fácilmente franqueable.

位置佳、附近生活機能很好 公寓管理人很nice 一切都很好
隔音不好、隔壁party直到半夜 一間浴室排水不好 淋浴時排不掉水會積水

Genteel Home: Dear guest, thank you for your kind comment. We are very happy to know that you liked the apartment, although we apologize for the noise coming from the neighbors. We hope you enjoyed your stay, and we will check the shower drain to immediately solve the problem you are comment. It has been a pleasure to have hosted you. Regards!
Fatima Roca - Chief of Customer Service

El apartamento está muy bien en general, aunque se escuchaba ruido de vecinos.

Excellent

Lage war ok.
Zu aller erst war die Wohnung noch verschmutzt als wir am späten Nachmittag ankamen. Eine Putzkolonne wurde bestellt, die Wohnung war nach 19:00 Uhr erst bezugsfertig. Angegeben waren 7 Betten, wir hatten drei Doppelbetten. Die Couch war nicht bezogen. Es hieß wir können sonntags so lange bleiben wie wir möchten, um 17:00 Uhr stand dann die Putzkolonne vor der Tür und wollte rein. Somit mussten wir gehen und der angebotene Late Check our war hinfällig weil wir mit Gepäck durch Madrid mussten

Genteel Home: Dear Katharina, thanks for your comment. We apologize for the incident upon your arrival. For a problem beyond our control we could not have the apartment ready upon your arrival. We have taken actions and something like this will never happen again. As indicated in the characteristics, the apartment has 3 bedrooms and a sofa bed in the living room, which we do not leave prepared as a bed in case during the day you want to use it, but of course the bedding was in one of the closets as our partner indicated. Regarding the day of departure, we effectively offered you a late check in to compensate for the late check in. The official check out time is at 11am, so we let you out until 5pm. We are sorry that your stay has not been as expected, we will continue working to improve the satisfaction of our guests. Regards.

Fatima Roca - Chief of Customer Service

Everything fine. Just a little bit of road noise kept some guests awake

非常好的住宿体验. 周边环境不错，交通也很方便，房东人也很好，房间设施都很新，整体感觉非常棒～

The apartment is tidy, clean and big. Very near to train station. As we arrived Madrid in the morning, Danny is so nice and he allowed us to put our luggage in the apartment first even the check in time was at 3pm.

It was a really good location, close to centre and station.

De ligging. Modern ingericht
Raam, oven kapot. Geen rooster in putje douche. Licht in 1 kamer stuk

Genteel Home: Dear Els, Thank you very much for the time you spent to share your personal impressions of your stay at our Genteel Home Reina Sofía. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We do apologize for the technical problems you encountered; We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have solved it immediately. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Fátima Roca, Guest Experience Manager.

O apartamento é ótimo, bem decorado, confortável e a localização é excelente, bem próxima à Estação Atocha e linhas diferentes do metrô, o que facilita bastante numa cidade como Madri. Dois dias antes da chegada já entraram em contato por whatsapp, o que facilitou muito, com isso quando chegamos a menina já estava na porta nos esperando e foi super atenciosa e simpática.
O apartamento estava bastante empoeirado, notamos que o aspirador de pó estava quebrado, então pode ser que tenha sido um problema pontual, mas de qualquer maneira, falharam nesse aspecto. A persiana de um dos quartos estava emperrada, eles até foram atenciosos para tentar resolver, mas não conseguiram.

Genteel Home: Estimado Bruno, gracias por su amable comentario. Nos alegra mucho saber que les ha gustado la ubicación del apartamento y la bienvenida que le ofrecimos. Sentimos que la limpieza no estuviera a la altura. Revisaremos qué ha ocurrido y sustituiremos la aspiradora por otra nueva. Le pedimos disculpas por ello y trabajaremos para seguir mejorando. Esperamos que aparte de esto hayan disfrutado de su estancia en Madrid. Saludos
Fátima Roca - Chief of Customer Service

位置方便，很近車站。特別感謝Virginia 主動讓我們提早存放行李，我們亦偷得多半天的游覽時間

Schlüsselübergabe trotz mehrfacher Telefonate 1 h verspätet und dann noch unvorbereitet. Die Wohnung eigentlich schön, müsste aber erst mal richtig in Ordnung gebracht werden. ( Fenster schließen nicht richtig. Herd ist defekt und auch sonst einige kleine Mängel vorhanden)

Genteel Home: Dear Corina, the vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Fátima Roca. Guest Experience Manager.

Apartamento muito bonito, muito bem localizado.

5 of us stayed here. Location is excellent. Supermarkets close by for bread, milk, beer etc. Danny greeted us on arrival. Excellent host. Left local madrid guide on my phone. Would definitely stay here again. Very close to main Metro Station Atocha. Buy travel pass at train station for duration of your stay. Well worth it.

The location is good. Easy to get Retiro park and Puerta de Sol.

Genteel Home: Hello Mr Cheng We are glad you liked the location and hope you enjoyed your stay with us in Madrid

It’s totally different from the photos. The apartment is worn out, dirty and the air condition is not cold. Also, there is some damage in the walls.

Genteel Home: Dear Suliman, thank you very much for your comments that helps us to improve. We are very sorry that your experience was not as good as you expected. We try to have all of our apartments in prime condition when we rent them out. Although we checked the air conditioning when you left and it worked fine, maybe we didn’t explain you properly how it works. Sorry for the inconveniences and we will keep working to improve.

Spacious, clean, city centre apartment
Location was great and the layout was very spacious. Decor was lovely with plenty bathrooms for a large group. Cute building with AC
Quite a lot of ants in living room and kitchen but that was expected in heat.

Nice apartment and well located

El apartamento está súper bien equipado. No tenemos queja

This stay was impeccable-the host even went out of her way to return a lost item after we left!

Perfect stay! In the best location

Luz, ubicación, espacioso, práctico, cómodo.
Falta una mano de pintura. Mal insonorizado. Más menaje y aumentar artículos de aseo personal.

非常干净，位置很赞，景点几乎都是步行可到，后面要坐火车去塞维利亚，步行3分钟，很方便。 房间够大，有三个马桶，设备齐全

A spotlessly clean apartment next to Atocha train station and close to Retiro park.
The apartment was light and airy with 4 Juliet balconies. We were even met at the apartment 5 hours before check in so that we could leave our luggage and collect the keys. The beds were all extremely comfortable and the kitchen had everything you could need for a break in Madrid.

由于航班到马德里时间较晚，赶到公寓快12点了，工作人员按约在公寓等我，做了详细的交接，很赞。公寓位置很好，Atocha火车站走过来十分钟，超市很近，公寓住七个人完全没问题，推荐
公寓在两条马路的交接处，晚上睡觉略微有点吵

Lo mejor del departamento es la ubicación

Madrid 5 stelle low cost.
Appartamento grande, luminoso e pulito.

Disfrutando final e inicio de año. Comodidad y ubicación.
Problema para el retiro de la basura. El cubre colchón se debiera cambiar cada vez q cambian los pasajeros

Casa cómoda para 7 personas y bien ubicada.
Las camas muy cómodas. El salón amplio y el sofá grande y confortable.
La mesa de la cocina pequeña e inestable, parecía que se iba a romper en cualquier momento. La mayoría de los enchufes están mal ubicados.

Appartement tres bien placé pour visiter Madrid
L’emplacement idéal, à coté des musées et de la gare Atocha. L’appartement est propre et globalement confortable, un peu petit pour 7 Accueil avenant
Les murs sont minces, on entend tout de l’appartement voisin. Une des chambres est vraiment très petite. Il manque un peu de vaisselle pour 7, par exemple il n’y a que 4 mugs

Love this place very much and I would like to come back next time.
Excellent attentive and accommodating host, Place is sparkling clean and close to all amenities.
the edge of the floor carpet starts to roll and may need some changing

el confort,insonorización del apartamento, la situación del mismo, la decoración, y la amabilidad para poder hacer el Check in
Faltaban utensilios de cocina , estuve en otros apartamentos de la misma Inmo y estaban mas completos ademas de tener mas cortesías como pastillas de lavavajillas, sal, azúcar mas papel higiénico y aceite y demas !!!

TO PEPINO. PERFECTO
Ubicación. limpieza y trato

Fabuleux! de plus, Madrid est tellement riche de choses à découvrir!
L´appartement est spacieux, lumineux, moderne, et a une déco fort sympa. Nous étions 6 et étions tous très à l´aise à l´intérieur. Chaque chambre est climatisée. plusieurs commerces et restaurants à proximité. Virginie a été super!
nous aurions fortement apprécié d´avoir une machine à café expresso.

La proximité, le calme, appartement clair et agréable. Bon accueil je recommande.

The apartment is perfect 3 spacious bedroom and a big living room. Ideal for 6 people but also 7. Close to Atocha station, 20 mins from the airport and close to the city centre. Really suggested.

Genial todo! Repetiríamos!

A beautiful apartment to suit 2 couples. Well finished, sparking clean, more than well serviced with bathroom amenities. Very comfortable, good location 5 Euro taxi to just about anywhere, particularly San Miguel food markets, the best I have ever been to, food, food, glorious food! Will definitely stay again. Hosts were wonderful

We found the apartment perfect for our party of 5. It was spacious and perfectly located. We were able to walk to most of the sights we went to see.
The master bedroom was just off the Main Street so it was a little noisy. The staff was excellent in providing us with what we needed and making arrangements for transfers for specific events.

Excelente.
Moderno, limpio y amplio.
Muy buena ubicación.

Appartement très propre, bien équipé, bonne literie

Nice apartment, close to the Atocha station. Few meters away from Reina Sofia and ten minutes walk to Prado e Tyssen-Bornemisza. Clean, well furnished. Air conditioning in all the rooms. All together we had a great experience. Ignacio has been perfect.

Tout a été très bien dans l´ensemble. Nous y reviendrons. À recommander sans réserve. Bonne literie, appartement très propre, agréable et spacieux. Situation exceptionnelle en hyper centre ville.

Fantastic property! the property managers were readily available when in Madrid and prior to our vacation answering emails rapidly! The home is great, has air conditioning! Close to all museums and central Madrid is just a few minutes walk!