Huertas Apartment

No ha dejado ningún comentario.

Nous avons adoré l´emplacement hyper central et l´appartement en lui même qui est très grand donc quand on est nombreux c´est parfait, on est pas les un sur les autres. Les chambres donnent sur la cour donc pas de bruit, la literie est très bien, il y a tout le nécessaire pour la cuisine, les salles de bain sont top bref je recommande cet appartement pour un groupe de 4, ou 6 si vous acceptez de dormir dans les canapés lits. En tous les cas nous étions 6 copines et avons passe un super moment !!! Les hôtes sont très gentilles aussi et réactives ! Que du positif pour nous !

Genteel Home: Dear Audrey, thank you very much for your kind feedback.
Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are important in this process therefore we highly value your time to share your personal experience.

Aija T.
Quality Department

No ha dejado ningún comentario.

No ha dejado ningún comentario.

Muy bonito el apartamento os lo recomiendo y es muy grande y cómodo.

The apartment is in a nice location in the city center near important sights. The apartment was clean and very spacious. The equipment of the apartment was fine. The hostess was nice. The handing over of the keys was also fine. The hostess was also very helpful in arranging our transfer to and from the airport.
The shortcoming was in the weak wifi, which frequently dropped out. There was also a problem with the front door from the street, which was hard to open (the key in the lock was hard to turn).

Genteel Home: Dear Štěpán, we appreciate the time you took to share your experience.

Thank you for letting us know the highlights of your stay and for pointing out what we can do better in the future, we really appreciate your valuable feedback.

We look forward to serving you again in the near future.

Aija Teilane
Quality Department

Bello dormire qui!
Appartamento enorme e molto confortevole. Con qualche accorgimento in più sarebbe eccezionale.
Stanze buie in parte. Mancava il Nescafé. Sposterei il letto matrimoniale nella stanza dove c’ è Il bagno più grande. La sala ci ha messo molto tempo prima di scaldarsi. Si guadagnerebbe in confort. Il cestino della pattumiera in bagno non era stato pulito.

Genteel Home: Thank you very much for sharing your review of your recent stay.

Our entire team works very hard to ensure that we deliver a high standard of service and we are sorry for any imperfections of service you might have during the stay. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holidays among us.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

No ha dejado ningún comentario.

Appartement idéal pour visiter Madrid!
L’emplacement entre le Paseo del Prado et la Plaza de Santa Ana. La surface de l’appartement et la disposition des pièces.
Quelques ampoules à changer.

Genteel Home: Thank you very much for your review regarding your stay.
It is a pleasure to read that the apartment met your expectations and you enjoyed the superior location of this property, which offers our guests an enriching experience while exploring Madrid.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Fantástico fin de semana en familia en una ubicación inmejorable
Amplitud y ubicación.
La calefacción en el salón era por aire, y la vajilla no estaba perfectamente limpia.

Genteel Home: Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia.

Muchas gracias por destacar la inmejorable ubicación y amplitud del apartamento y lamentamos cualquier imperfección en nuestro servicio durante su estancia. Nos aseguraremos de discutir su opinión internamente con el objetivo de corregir cualquier situación que no está de acuerdo con nuestros estándares establecidos.

Una vez más le agradecemos su opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Nice decoration/ Sophisticated
-No internet at the rooms -Noisy during nights hours -due to clubs around -Passable the comofort of the beds

Genteel Home: Thank you very much for choosing our apartment for your stay in Madrid and your comments regarding your stay. We appreciate your highlights on the decoration of the apartment, and we are sorry to hear that the location on this occation was not the best for your holiday. For a future occasion we suggest you to visit our website or to contact our Reservation Department, so our team will offer you a personalized booking guidance to make sure you book the apartment that fits your needs.

Once more thank you for your review and we look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

No ha dejado ningún comentario.

Good position
unfriendly staff bathrooms very uncomfortable beds

Genteel Home: Thank you very much for taking the time to leave us your comments regarding your stay.

We are glad to hear that you enjoyed the unbeatable location of the apartment and we are quite disappointed to hear that you felt we underperformed in our staff´s professional service, and we would like to extend our sincere apologies for any imperfections of service you received and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions.

Thank you once again for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Super appartamento ad un prezzo giusto. Bellissima la posizione, ottima la comunicazione. Grazie a Gabriella!!

Genteel Home: Thank you very much for your positive review.
We also would like to thank you for pointing out the good value for money of our apartment and highlight on the efforts of our team to make our guests experience unfortgettable. Thank you for your kind words.

We look forward to meeting you in near future again.

Aija Teilane
Quality Department

Muy buena ubicación

Très joli appartement disposant de toutes les fonctionnalités et d´un beau style. Proche de tous les musées et en plein centre de Madrid

Appartement très confortable au cœur de Madrid dans une rue piétonne.

L´appartement était très bien, La décoration, les espaces, la situation géographique .. mais les fenêtres de la salle à manger étaient abîmées, carreaux fissurés, bois de fenêtres cassés. Dans la cuisine les assiettes et les couverts étaient sales. Sinon l´appartement était formidablement décoré et très bien situé.

Todo muy bien !

Perfect!

Excelente! Da decoração, localização, muito bem equipada tanto nos utensílios como em toalhas e roupas de cama..a repetir com certeza. Parabéns pelo belíssimo apartamento

Incredible location. Close to all three main art museums. Calle de las Huertas and the neighborhood are incredible nice and lively, full of traditional bars and restaurants. Very good food, reasonable prices and very original. A great feeling of the old Madrid. As a bonus it is close to Atocha train station and next to the metro. Very easy to arrive/leave and move around Madrid. Beautiful apartment and extremely comfortable. Nice rooms, a very large living room and dining room. We had wonderful evenings with our family and friends. Daniel and Ana were incredible hosts. Received us on time and were extremely helpful. Great recommendations about the city and solved a problems with the keys, that we left inside the apartment, in less than an hour. Great hosts!

+ Fajna aranżacja pokoi . Przestrzeń w mieszkaniu

- Lazienka . Ta bliżej kuchni w stylu lat 70-tych z ruszającą się muszlą toalety . Prysznic w złym stanie po prostu stary .

Perfecte locatie en ontvangst.

La ubicación fantástica.

喜欢房间的格局和装饰
房间宽敞，位置很好，有特色。

Location was outstanding. Host was easy to contact and arrived exactly on time with keys.
One of the Twin beds needs to be repaired or replaced. Shower fixture in twin room needs repair.

Genteel Home: Dear Nancy, thanks for your comment. We take note of your suggestions to check and solve the problems you are comment us as soon as possible. We hope that otherwise you liked the apartment and enjoyed your stay. Regards.
Fatima Roca - Chief of Customer Service

Pied à terre idéal dans l’hyper centre. La proximité de tout : gare, musées, commerces, bodegas, restaurants, ...

Clean and great location

Disponibilità del proprietario. Appartamento situato in centro si raggiunge tutto a piedi, ottimissima posizione. Nulla dire dire tutto perfetto,
Il divano letto dove dovevano dormire i nostri figli era rotto, ma ci siamo arrangiati.

Great time and will hopefully come back soon.
Flat is big and spacious has all amenities required, excellent location to many touristic sites and to restaurants and shops. Company employee was very helpful.

Genteel Home: Great time and will hopefully come back soon.
Flat is big and spacious has all amenities required, excellent location to many touristic sites and to restaurants and shops. Company employee was very helpful.

El apartamento esta muy bien ubicado a una cuadra del paseo de prado y caminando llegas a los principales lugares del centro, excelente para turismo. es grande y comodo. El cuarto master tiene baño dentro, y esta separado del segundo dormitorio que tiene otro baño completo, y al lado tiene una cama twin con otra abajo de sacar. Tiene lavadora pero no secadora de ropa. Hay dos tvs y un amplio espacio de sala y comedor. Tiene bastante ruido por las personas q caminan y los sitios q en las noches estan en bares abajo del apartamento. No tiene ascensor y se dwben subir escaleras hasta el primer piso alto. Hay buen wifi.

Perfect location, nice and tidy apartment, plenty space.
A little bit noisy from outside bars.

Todo muy bien, muy grande y bonito, comunicacion antes y durante muy bien tambien. La zona es en la milla de los museos y de muchos bares que jueves ,viernes y sabado se ponen a tope. Recomendable Para familias numerosas.

Tutto, perfetto in tutto , impeccabile. Vicino a qualsiasi cosa, posto stupendo, appartamento magnifico .

Great location. One of our favorites in Madrid.
Great location. Huertas st. is one of our favorites in Madrid. Some steps from 3-Museums, Attoca Station. 5 min. from Pota del Sol. Good access to apartment -first floor ( no elevator) .
A bit of noise from the bars in the neighboring houses, but they are not heard in the bedrooms.

Appartamento grande e confortevole. Ottima la posizione. Vicino alla metro.

Très bel appartement très bien situé. L’accueil s’est très bien passé et le loueur a été réactif pour nous aider pour le chauffage.

Amazing flat close to all the museums and locations that we had mapped out for this trip. Comfortable surroundings and great value for money. Will be staying again! Great for families with kids!

Lovely apartment in an excellent location for seeing both historic and modern Madrid. Load of lovely bars and restaurants in the vicinity. Excellent accommodation in a fantastic location. Could not be better for our first visit and we intend booking again shortly.

great location and the apartment was really nice.
the pillows could have been better

This is an exceptional apartment in an excellent let cation. The street can be very noisy but the bedrooms are quiet. I appreciated our contact person waiting for us when our plane was delayed. I´d definitely stay here again.

Excellent location, close to all the main art galleries and with good public transport almost on the doorstep. Although the area is lively, the flat is quiet (at least it was in winter, with the windows closed!) The bedrooms are at the back and don´t get noise from the street at all. Cafés, bars and restaurants as far as the eye can see. A good place to stay in Madrid, and Genteel Homes staff were charming and helpful.

Excellent luxury apartment in a wonderful part of Madrid - very close to the best of Madrid! We enjoyed our stay very much.

This is a beautiful apartment located in the heart of a loud and popular area. It is updated and functional, but the building is loud with the other dwellers in the night as there is no proper insulation. The company was excellent with communications while booking, but the local rep was HORRIBLE! No communication and she eventually had to leave a key at a nearby cafe and told me that she was doing me a favor. She never showed me how to work the heat or provide me with local, helpful information like from other companies. I would never work with this company in Madrid again because of the local rep.!!

Genteel Home: Estimada Ruth. En primer lugar agradecerle su comentario y la positiva valoración del apartamento en general. Es la primera vez que nos comentan que el apartamento tiene ruido de los vecinos. Se trata de una comunidad muy respetuosa y silenciosa (mayormente de gente mayor) y el apartamento en sí es totalmente tranquilo. Quizás escuchó usted algún ruido esporádico o fue algo excepcional, pues el edificio es totalmente silencioso. Para Genteel-Home la satisfacción del cliente es lo primero y hemos procedido a hablar de inmediato con Youlia, la persona encargada del check-in.Todas las referencias que hemos recibido de ella son inmejorables. Resaltan los clientes su atención, puntualidad, amabilidad y predisposición a la ayuda, por lo que siendo la primera queja que recibimos sobre su trabajo vamos a proceder a una investigación exhaustiva para esclarecer el caso. Por favor, tenga en cuenta que en los pisos no hay recepción y que la puntualidad es muy importante. Si no se puede llegar puntual por cualquier motivo, sería necesario al menos avisar de su retraso o especificar una nueva hora. De lo contrario nos encontraríamos ante una situación imposible. En cualquier caso, intentaremos mejorar en lo posible y trataremos de evitar en el futuro este tipo de situaciones tan incómodas para ambas partes. Gracias de nuevo.

Appartement superbe, très bien situé.
Séjour parfait.

The overall apartment was fantastic. The quality of the furniture and the cleanliness was top notch. I really enjoyed the area as it was close to a lot of great restaurants and museums. I would definitely stay there again. Yulia was great to deal with and was very helpful.

Clean spacious modern in a perfect location to all the site seeing places, bars and restaurants. Youlia was very helpful and punchtual. The apartment is located in a safe area. Will definitely use this apartment again when we come to Madrid.

Clean spacious modern in a perfect location to all the site seeing places, bars and restaurants. Youlia was very helpful and punchtual. The apartment is located in a safe area. Will definitely use this apartment again when we come to Madrid.

Great spacious apartment in perfect location!