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  4. Lope de Rueda

Dúplex
Lope de Rueda

Sevilla · Santa Cruz

8,6 (81 valoraciones)


1-5
Huéspedes

2
Dormitorios

1
Baño

130 m2
Superficie

Sobre el alojamiento

El apartamento se encuentra en la parte más hermosa de la ciudad, en la judería de Sevilla, en Santa Cruz, donde se encuentra el Alcázar, la Catedral, etc.,

En la planta baja están el salón, la cocina y un pequeño aseo. Subiendo a la planta segunda, nos encontramos con los 2 dormitorios, uno de ellos con cama doble de 1,35 x 1,90 y el otro con dos camas de 0,90 x 2,00. En la misma planta dispone de un baño completo. Subiendo unas escaleras desde la segunda planta se accede a la terraza privada, con una primera zona con una pequeña mesa y dos sillas, perfectas para tomar una copa de vino, y otra zona con dos tumbonas para disfrutar del sol de Sevilla.

La calle Lope de Rueda es una de las más hermosas del barrio de Santa Cruz, en ella puede disfrutarse de la esencia pura de la ciudad: pequeñas calles estrechas y casa blancas, balcones con geraneos y esquinas históricas que parecen transportarnos en el tiempo más de 1000 años.

La zona dispone de numerosos restaurantes, bares de tapas y pequeñas tiendas para servir a los huéspedes. Podrá disfrutar a unos metros del apartamento, de la mejor gastronomía de Sevilla y andaluza.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 1ª Planta
Ascensor No disponible
Sofá-cama Capacidad 1 persona
Fibra óptica Gratis
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/SE/01763


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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Valoración de la propiedad

8,6 (81 Valoraciones)

Ubicación
9,7
Calidad
8,3
Limpieza
8,4
Personal
9
Instalaciones
8,9
Recomendación
8,9

Nos interesa tu opinión


Opiniones de nuestros clientes

Sacramento Benitez Castillo7
MAR 2024
Ubicación muy céntrico. Decoración bien cuidada, cocina bien equipada. Camas cómodas.
Desgaste de algunas instalaciones. Falta de persianas o cortinas más opacas, sobretodo en el salón si se usa el sofá cama.
Respuesta del Departamento de Calidad

Estimada Sacramento:

Agradecemos sinceramente su comentario y nos complace saber que disfrutó de nuestra ubicación céntrica, la decoración bien cuidada y la cocina bien equipada, así como el confort de nuestras camas.

Lamentamos escuchar sobre el desgaste de algunas instalaciones y tomamos nota de su observación sobre la falta de persianas o cortinas más opacas, especialmente en el salón. Entendemos que el concepto de luminosidad para el descanso puede ser algo personal, pero tomaremos en cuenta sus recomendaciones para futuras mejoras.

Valoramos sus comentarios, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una estancia más satisfactoria.

Departamento de Calidad.

Sana Merabet6
FEB 2024
Hôte très courtoise et réactive. Proposition de solutions quand j’évoque un problème. Cependant, tarif trop élevé selon nous. La remise effectuée suite à ce que nous avons constaté, couvrait uniquement les frais de ménage. Selon nous le problème n’est pas lié uniquement au ménage. C’est dommage. D’autant que c’était pour l anniversaire de mon père.
Respuesta del Departamento de Calidad

Dear Sana,

Thank you for sharing your feedback with us. We´re glad to hear that you found our host to be courteous and responsive, offering solutions when issues arose. However, we sincerely apologize for the inconveniences you encountered during your stay. Our customer service department aims to promptly address any issues that do not meet our quality standards by offering appropriate compensation. We regret that despite informing you about the corresponding compensation and receiving your approval, you feel it was insufficient. It´s unfortunate that despite our efforts to enhance your experience, it fell short of your expectations. Nevertheless, we encourage you to consider staying with us again in the future, as we are committed to providing a more satisfying experience. We appreciate your understanding and hope to have the opportunity to better serve you next time.

Elizabeth Odhner10
FEB 2024
Wonderful location. Beautiful building. Highly recommended. Right by lots of shops and restaurants but never too noisy. The kitchen had everything we needed. Great internet. Beds comfortable. The washer worked well. Would highly recommend it.
Respuesta del Departamento de Calidad

Dear Guest,

Thank you for your positive feedback. We´re thrilled to hear that you found the location wonderful and the building beautiful. It´s great to know that you had a comfortable and enjoyable stay.

We´re glad the kitchen had everything you needed, the internet was great, and the beds were comfortable. It´s fantastic that the washer worked well for you.

Thank you for choosing our accommodation.

Quality Department

Kamil Wojdyła9
FEB 2024
Location in the middle of Seville. Close to bars, restaurants. A kind lady showed us in despite our delay. Everything in the description was in the hotel. The kitchen is fully equipped.
There are no parking lots in Seville, but that´s the city´s fault. Parking lots within half a kilometer for 25 euros per day, and to find a free one you have to walk at least 2 km.
Respuesta del Departamento de Calidad

Dear Kamil,

Thank you for sharing your feedback with us. We´re delighted to hear that you enjoyed our central location in the heart of Seville, surrounded by bars and restaurants. We´re glad that our team member was able to assist you despite any delays, and that you found the apartment to be as described with a fully equipped kitchen. We understand that parking in Seville can be challenging due to the city centre layout, and we apologize for any inconvenience this may have caused. While being situated in the oldest neighborhood of the city doesn´t allow for car access, we do provide information about nearby parking options. The closest parking lot is located about 5 minutes away from the apartment, and we aim to make this information easily accessible to our guests.

Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

Qaulity department.

Luisa Van Tilburg-Blandón10
FEB 2024
Disfrutamos mucho nuestra estancia en el apartamento de Silvia. Cómodo y tranquilo. Lo recomendamos 100%. Silvia es una excelente host.
Respuesta del Departamento de Calidad

Estimada Luisa:

Gracias por sus amables palabras. Estamos encantados de saber que disfrutó de su estancia en el apartamento, y lo encontró cómodo y tranquilo. Apreciamos sinceramente su recomendación y esperamos darle la bienvenida de nuevo pronto.

Castro Verena8
FEB 2024
Muito boa apesar da dificuldade com as malas
No centrinho
Por ser centro , era uma rua apertada e não passava carro ficamos meio longe p andar com malas pelas ruas estreitas, mas esse vai ser o mesmo problema de quase todos que escolher essa área!
Respuesta del Departamento de Calidad

Dear Verena,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a very good experience overall during your stay with us.

We understand that navigating the narrow streets of the city center can be challenging, especially when carrying luggage. It´s worth noting that the charm of Sevilla´s historic center lies in its narrow streets and pedestrian-friendly atmosphere, which adds to the unique experience of staying in this area.

We hope that despite this inconvenience, you were able to enjoy all that our wonderful city has to offer.

Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Warm regards,
Quality Department

Elena Navarro Galiano9
FEB 2024
Apartamento muy cómodo y céntrico
Ubicación inmejorable en el centro pero en una calle tranquila. Camas muy cómodas, todo muy limpio.
A veces las cañerías olían muy fuerte en los lavabos de los dos baños.
Respuesta del Departamento de Calidad

Estimada Elena,
Agradecemos sinceramente sus amables palabras sobre nuestro apartamento y su conveniente ubicación en el centro de la ciudad. Nos alegra saber que encontraron el lugar cómodo y limpio durante su estancia.

Lamentamos profundamente que haya experimentado un olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de este problema durante su estancia para poder proporcionarle una respuesta adecuada.

Agradecemos nuevamente por su tiempo y por elegir nuestro apartamento para su estancia en la ciudad. Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro y ofrecerles una experiencia aún mejor.

Atentamente,
Departamento de Calidad

Justin Van Heesch8
ENE 2024
Locatie is top, ruimte erg donker doordat de woning aan een smalle steeg ligt en de ramen nog verduisterend bestickerd zijn. Dakterrasje is prettig, maar net als het balkon enkel via een stijle trap te bereiken, daarom minder geschikt voor kinderen.
Respuesta del Departamento de Calidad

Dear Justin,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.

Regarding the light, we understand that it may vary depending on each person and also on the times and seasons of the year, but we thank you for your comment and we will check it to make an improvement in case it is necessary.

Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department

Romina Gonzalez7
ENE 2024
Pasable
La ubicación y la decoración
El olor horrible que despedían los dos baños y la poca información sobre el parking.
Respuesta del Departamento de Calidad

Esimada Romina,
Agradecemos sus comentarios sobre la ubicación y la decoración del lugar. Valoramos sinceramente sus opiniones.

Lamentamos profundamente que haya experimentado un olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de este problema durante su estancia para poder proporcionarle una respuesta adecuada.

Respecto a la información sobre el parking, generalmente proporcionamos detalles de manera general. Siempre estamos disponibles para proporcionar información adicional y responder a cualquier pregunta. En el futuro, no dude en contactarnos directamente para obtener detalles específicos sobre el estacionamiento disponible.
Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Saludos cordiales,
Departamento de Calidad

Vicente Robles Ramírez10
DIC 2023
Excelente lugar y siempre dispuestos a ayudarnos!!
Respuesta del Departamento de Calidad

Estimado Vicente,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servirle.
Saludos cordiales,
Departamento de Calidad

Lucia Oliver10
DIC 2023
Haberme alojado con mi familia en este alojamiento, fue todo un acierto. Está muy céntrico, estupendamente equipado y con encanto. Además, la atención fue muy buena desde el principio
Respuesta del Departamento de Calidad

Estimada Lucia,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad

Mason Bell10
DIC 2023
Silvia’s place was in an excellent location and had everything we needed. We didn’t spend a great deal of time inside but when we did we enjoyed it. Some parts of the apartment was a little run down but being a city centre apartment that’s quite popular that’s to be expected. The bathroom drains smelt slightly at times but air fresheners was put in place to combat this and with the doors closed you wouldn’t know. Communication was great and guest services even set us up with an incredible flamenco show in which our seats was upgraded. If we visit Seville again, we’d definitely come back to this accommodation.
Respuesta del Departamento de Calidad

Dear Mason,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department

Tanya Elizabeth Ashfaq8
NOV 2023
Really nice apartment, the photos do not do the place justice. It is way bigger inside than what we expected. Felt very spacious. Very clean and the person who greeted us was very friendly and kind, shared some food and bar recommendations with us. Only thing would be that the shower drain did not drain quickly, so there was a build up of water in the bottom, and with five of us getting ready we had to be very careful so did not overflow. However as long as you aren´t in a rush, it didn´t cause too much of a concern. There is also a sulfur smell in bathroom a few people already mentioned so this was expected for us. Overall though beautiful place, amazing location, great price, friendly host (communication was excellent) and would stay again!
Respuesta del Departamento de Calidad

Dear Tanya, We deeply appreciate the time you took to write this positive review. Your perceptions and satisfaction mean a lot to us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to improve our services. We are constantly striving for excellence in hospitality, and your feedback encourages us. We look forward to your next visit.
Quality Department.

Amy Waller8
OCT 2023
The location of this apartment is excellent, right in the historic centre of Seville. It’s very close to the cathedral and many nice restaurants and bars. The apartment was very spacious with a great loving room and kitchen. The roof terrace is only accessible by a fire escape style staircase and not suitable for children. The beds were comfy and there were plenty of clean towels provided. The house did have a smell of drains but we’d known this when booking and it was explained it was due to the age of the building. The host was extremely responsive, met us at the property to check in and provided us with lots of local recommendations.
Respuesta del Departamento de Calidad

Dear Amy. Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination. We apologize for the inconvenience you encountered regarding the unpleasant odor during your stay at Lope de Rueda in Seville. Maintaining high cleanliness standards is a top priority for us, and we regret any discrepancy you experienced. We´re actively investigating this issue to ensure it doesn´t recur. Your feedback is essential, and we appreciate your understanding. We´re committed to resolving this matter and hope to offer you a more enjoyable experience in the future.
Quality Department.

Nathalie DELPLANQUE8
OCT 2023
No ha dejado ningún comentario.

Peter Darling10
OCT 2023
Sylvia’s apartment was perfect for us. Centrally located. All the places of historic and cultural interest within walking distance. We will be back. Thank you!
Respuesta del Departamento de Calidad

Dear Peter,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards,
Quality Department

Robert Gevinski10
OCT 2023
I can´t remember the last time I slept so peacefully? Not a sound could be heard at night, which is amazing since this apartment is right in the city. The apartment is super nice, clean and well designed. Perfect location near park and great restaurants. Walkable to everything the city has to offer. Great option!
Respuesta del Departamento de Calidad

Dear Robert,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department

Yin-Yu Lai10
OCT 2023
it is located in the center of the city, so it is totally understandable that it might be a bit noisy, especially in Friday night, but everything is great besides that.
Respuesta del Departamento de Calidad

Dear Yin-Yu,
Thank you for your feedback. We´re pleased to hear that you had a great experience overall. However, we understand your concern about the noise. While it´s common to expect some level of noise in a city center, our standards do not permit excessive disruptions.

We take your feedback seriously and will look into the issue to see if there are any improvements we can make to further enhance the comfort of our guests. If necessary, we will assess and replace any soundproofing elements to minimize noise disturbances. Your comfort and satisfaction are our top priorities, and we appreciate your input to help us maintain our high standards.
Kind regards,
Quality Department

Roberto Di Ponio10
OCT 2023
Appartement bien situé, permet d’accéder à pied aux principaux monuments et lieux touristiques de Séville. Parfait
Respuesta del Departamento de Calidad

Dear Roberto,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department

Muhammad Sohail8
SEP 2023
Great location/ easy access around.
Due to small streets, could be challange to find property first time, plus extra cost to pay in case of late check in.
Respuesta del Departamento de Calidad

Dear Soha,

We´re delighted to hear that you appreciated our property´s great location, allowing for easy access to the city.
Our property´s great location in the heart of Seville´s historic center means that it´s nestled amidst the city´s charming, narrow streets. While this creates a picturesque and central setting, it might pose a slight challenge for first-time visitors to find the property. However, the unique character of the area and the proximity to all the major attractions make it a worthwhile experience.

Additionally, regarding the late check-in procedure, we do provide detailed information about it on our website before guests make their reservations. We strive to be transparent and make sure our guests are well-informed about all aspects of their stay, including any additional costs associated with late check-ins. Your comfort and convenience are our top priorities, and we´re here to assist you in any way we can.
Thank you for choosing to stay with us, and we hope you enjoyed your overall visit to our beautiful city. If you decide to return, we´d be pleased to host you again.
Kind regards,

Quality Department

Yuet Pang3
SEP 2023
Thumbs down for the management agency and the property
Location
The whole house smelled awful. The bad smell came from both bathrooms´ sewages. The property is inside a small alley and difficult to find. We had a car and was told to unload our luggage in a nearby plaza. We asked the host agent to meet us in the plaza to guide us to the property. We were shocked and were told they would not do so. Our group had to split up, passengers were with the unloaded luggages and the driver drove off to a parking structure. Half hour later, the driver reunited with the passengers. The host agent eventually had to meet us at the plaza and guided us to the property. I can´t imagine we were dragging luggages and tried to find an obscure door of the property in a winding and interwoven Alleys with street names in foreign language. Meanwhile, the host agent is wasting her time waiting for our arrival. BTW, Google maps will not help in small alley due to incomplete GPS signals. We were thankful she eventually met us at the plaza and guided us to the property.
Respuesta del Departamento de Calidad

Dear Yuet,

Thank you for sharing your experience with us. We are pleased to know that the location met your expectations. This apartment is located in one of the picturesque alleyways in the charming Santa Cruz neighborhood in the center of Seville. As is typical in this part of the city, the streets form a true labyrinth that is part of the authenticity and charm of Seville. The city´s history is marked by its intricate layout of narrow streets and lovely squares, and navigating this maze is a unique experience that allows you to immerse yourself in the city´s rich culture.

Regarding the odor in the building, we apologize that you´ve experienced this situation. We are taking measures to address any odor-related issues, and we are committed to ensuring that your stay is as comfortable as possible. We recognize that this may be unusual and are working to prevent future inconveniences.

Regarding the pickup in the square, we apologize for any initial misunderstanding. Sometimes, due to the complexity of the streets in the center of Seville, there can be some confusion about the exact location. However, we´re pleased that our colleague eventually reached the square to receive you and guide you to the apartment. We are committed to providing attentive service and helping our guests make the most of their stay in this beautiful city. Seville´s history is fascinating and closely tied to its labyrinthine design. This maze of narrow streets and charming squares dates back centuries and is a testament to the city´s rich cultural heritage. Exploring these streets is part of the unique experience that Seville has to offer. We hope you enjoy your stay and discover the hidden treasures of this enchanting city.

Kind regards,

Quality Department.

Carla Ferreira6
AGO 2023
Muito bem localizado
Respuesta del Departamento de Calidad

Dear Carla,
Thank you for acknowledging the central location of our apartment in your review.
Kind regards,

Quality Department

Guilherme Cury8
JUL 2023
No ha dejado ningún comentario.

Hillary Thee Sanchez10
MAY 2023
Great experience! The location is privet but still walkable, I never had to move my car out of the underground parking. Great experience, it fit 5 people comfortably.
Respuesta del Departamento de Calidad

Dear Hillary, we are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Laura Foschini10
MAY 2023
This apartment is right in the city center in the most charming street, near to several tapas restaurants. It was very nicely decorated, private, clean and comfortable. Definitely recommend it!
Respuesta del Departamento de Calidad

Dear Laura, we are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

didier galfarsoro10
MAY 2023
Très bien
Respuesta del Departamento de Calidad

Dear Didier,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.

Jose L.H. Campos
Quality Department Manager

Trine Jensen6
MAY 2023
lå dejligt centralt - godt med to toiletter
der manglede møbler på terrassen - vi måtte selv bære stole op ad en meget smal og stejl trappe.
Respuesta del Departamento de Calidad

Dear Trine,

Thank you for your valuable feedback. We´re delighted to know you appreciated the central location and the extra toilet. We regret the inconvenience with the terrace furniture and the steep stairs. Please accept our sincere apologies. We are working to rectify this issue to enhance your next stay. Your satisfaction is our utmost priority. Thank you once again for bringing this to our attention.

Jose L.H. Campos
Quality Department Manager

Jose Luis Blanc10
MAY 2023
Excelente atención Todo esta como lo comentaron El estacionamiento es lo único malo
Respuesta del Departamento de Calidad

Estimado Jose Luis:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.

Jose L.H. Campos
Director de Calidad

Philippe Thebault9
ABR 2023
L accueil, la propreté et équipements du logement et sa localisation au cœur du quartier Santa Cruz. J y retournerai sans soucis et je le recommande. Top Top Top
Respuesta del Departamento de Calidad

Dear Philippe,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Laura Mustel8
ABR 2023
Excellente adresse à Séville. L’emplacement au cœur du quartier de Santa Cruz est idéal, avec Terrasse sur les toits. La déco est charmante, appartement spacieux, propre, linge impeccable, savon au parfum délicieux, petits détails top comme de l’eau fraîche au frigo, des capsules de café, tout ce qu’il faut pour la vaisselle et les essentiels, bien appréciable. Un seul bémol ? L’odeur dans la salle de bains (mentionnée dans plusieurs commentaires), cela vient des canalisations et on ne peut rien y faire apparemment. La sdb est parfaitement propre, ce n’est pas la question. On a ouvert la fenêtre et acheté de l’encens… Une bonne adresse de toutes façons !
Respuesta del Departamento de Calidad

Dear Laura,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.

Jose L.H. Campos
Quality Department Manager

Mike Smith10
ABR 2023
This is a really nice place central to many things in Sevilla. Would highly recommend. As others have mentioned, there is a slight sewer smell that is t really that bad.
Respuesta del Departamento de Calidad

Dear Mike,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.

Jose L.H. Campos
Quality Department Manager

Michaelle Chalmers8
ABR 2023
We absolutely loved the apartment! I would definitely recommend it when staying in Seville. It was great for two couples and a toddler. Perfect location and great place to hang out after exploring. You do have to communicate with the reservation host for some things and another local host for others. I personally do not think this is a great guest experience. However, I would stay again - just know you’re talking to two people depending on your question.
Respuesta del Departamento de Calidad

Dear Michaelle,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Sevilla. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review and feedback on the communication, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Elle Flood10
ABR 2023
Would highly recommend this apartment, it is well located and in the beautiful area of Santa Cruz
Respuesta del Departamento de Calidad

Dear Elle,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Jesus Gomez Iranzo10
MAR 2023
Excelente servicio, muy recomendable.
Respuesta del Departamento de Calidad

Estimado Jesús:
Estamos encantados de leer su reseña y saber que tuvo una estancia memorable en nuestro apartamento. Apreciamos mucho sus comentarios y es gratificante saber que disfrutó del alojamiento y los servicios que brindamos. Será un honor para nosotros recibirlo nuevamente en un futuro cercano.

Jose L.H. Campos
Director de Calidad

Vivian McManus10
MAR 2023
Fantastic location!
Respuesta del Departamento de Calidad

Dear Vivian,
Thank you for this wonderful review after you stay. We are delighted to know that you enjoyed the location of the apartment.

Jose L.H. Campos
Quality Department Manager

Zoe Mulcahy8
MAR 2023
A wonderful location to explore Seville from, and very comfortable and clean. The apartment was nicely designed, very comfortable and in a great location in Santa Cruz to go get lost and explore the small streets of this charming city. We had an issue with a drain smell in the mornings but I think it’s a city wide issue with the way the system is built as opposed to the apartment.
Respuesta del Departamento de Calidad

Dear Zoe,
We thank you for choosing us for your stay in Seville and for reviewing us and the apartment. We lament the issues you experienced with the smells.Due to the weather, rains and change of temperature the appearance of these sometime are difficult to prevent. Nevertheless, we are happy that this did not prevent you of having a nice overall experience. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Kimberley ELIANA Broughan10
MAR 2023
Very lovely apartment, super comfortable! The location was perfect! 3 mins walk to the famous Catedral de Sevilla and other attractions. Great restaurants near by (All walking distance) The apartment it self was great, the beds were super comfortable!! the only thing I would say is.. there was dead flys on the wall and a bit dusty. The smell in the bathrooms was off and there was no hairdryer. Apart from that, I would definitely recommend this apartment! I know I will be going back for sure! Muchas gracias Teresa!
Respuesta del Departamento de Calidad

Dear Kimberley,
Thank you for choosing our apartment and for this review. Please accept our most sincere apologies for the faults in the cleaning that you mention, as this has clearly not met our expectations. For future occasions do not hesitate letting us know any inconvenience and we will be delighted to make your stay more comfortable.

Jose L.H. Campos
Quality Department Manager

Mihaela Stanuc10
FEB 2023
Everything was good. I would recommend and I would stay again here.
Respuesta del Departamento de Calidad

Dear Mihaela,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Anastasia Salomone8
FEB 2023
Consigliato!
Posizione perfetta nel cuore del quartiere più tipico della città, vicinissimo a tutte le attrazioni di Siviglia. Accoglienza e comunicazione con la struttura ok. Fino a sei posti letto comodi! Zona piena di locali turistici e non..consigliato!
Pulizia struttura buona e sufficente ma con qualcosa da migliorare.
Respuesta del Departamento de Calidad

Dear Anastasia,
Thank you for having chosen us and for writing this review about your stay. We are happy that you had a pleasant time with us. We also want to thank you for the constructive critics. We hope to have the oportunity to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Gloria Florindo7
ENE 2023
la ubicación estaba muy bien
olían mal las tuberías de los baños la terraza es súper pequeña y no se ve nada alrededor
Respuesta del Departamento de Calidad

Estimada Gloria:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Para futuras ocasiones, no dude en ponerse en contacto con nosotros para dar soluciones a cualquier problema que pueda surgir durante su estancia. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.


Jose L.H. Campos
Director de Calidad

Wadia TALEB8
ENE 2023
trés bien mais à amélioer avec un lave vaisselle
l´emplacement, la literie, le calme
l´absence de lavevaisselle et de machine à laver.
Respuesta del Departamento de Calidad

Dear Wadia,
Thank you for taking the time to write a review about your stay with us. We read with worry your comment about the lack of washing-machine and dishwasher, as the apartment is fitted with both. Nevertheless, we thank you for the time spent to rate us. We look forward to your next visit.


Jose L.H. Campos
Quality Department Manager

KYLE ROGALSKI10
DIC 2022
The apartment was nice but the smell in the bathrooms was not. Not sure what was going on with the water/pipers in the bathrooms but smell was not pleasant. Other than that the apartment was very nice, clean and comfortable

Because of the smell in the bathrooms

Yann Nicolas Rolland8
DIC 2022
Le logement est très bien situé et l´hôte très gentille. Nous avons eu quelques problèmes au niveau des odeurs, il y avait une odeur d´égout dans les deux salles de bain qui était assez forte (nous etions obligés de garder les portes fermées et de laisser les fenêtres ouvertes). De plus, nous ne sommes jamais parvenus à chauffer la plus grande des deux chambres à l´étage et avons donc eu un peu froid.
Respuesta del Departamento de Calidad

Dear Yann,
Dear Vanessa,
We are sorry about the inconveniences you have experienced with the odors and the heating during your stay. For future stays do not hesitate to contact us in case you find any inconvenience -our dedicated team will be delighted to help you with any situation.
Thank you again for this review and constructive critics.

Jose L.H. Campos
Quality Department Manager

Matthew Thiselton10
NOV 2022
No ha dejado ningún comentario.

Charlotte Cutworth10
OCT 2022
We had a wonderful 4 nights in Seville. The apartment is accurately described/photographed. The air conditioning worked very well. The location is great, very close to the major sights. The only negative would be the smell of the drains in the cloakroom/bathroom. We didn´t spend much time in the apartment, it was purely a base for sleeping so it suited our needs perfectly.
Respuesta del Departamento de Calidad

Dear Charlotte, Thank you for the time taken writing a review and for bringing to our attention the negative aspect you have encountered. Rest assured that we will take action to keep providing the best service possible. We hope to see you again soon.

Jose L.H. Campos
Quality Department Manager

saez tobalina mamen8,8
OCT 2022
No ha dejado ningún comentario.

OIBA9,2
AGO 2022
séjour agréable
le cadre et l emplacement, ainsi que l accueil
Respuesta del Departamento de Calidad

We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Viviana Del Rio8
JUL 2022
It was good
Respuesta del Departamento de Calidad

Dear Viviana, thank you for making us your choice apartment for your stay in Seville and for sharing your opinion. We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Victor10
JUL 2022
Todo lindo, excelente ubicación.
Respuesta del Departamento de Calidad

Estimado Victor, nos alegra saber que disfrutó de su estancia con nosotros. Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.

Aija T.
Departamento de Calidad

Aude10
JUN 2022
This location is perfectly located in the middle of all the best historical attractions. Plenty of restaurants and shops close by. The appartement is great, and fits 5 people comfortably. Expect a little wall with your suitcases because this is in a pedestrian street which accounts for the charm. Parking very close by.
Respuesta del Departamento de Calidad

Dear Aude, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We are glad to know that the apartment met your group´s expectations and we hope to see you again soon.

Aija T.
Quality Department

Riccardo9,3
ABR 2022
Ottimo alloggio in pieno centro e con vari comfort. Stanze e terrazza mozzafiato. appartamento perfetto per godere della grande bellezza della città!

Paula4,6
MAR 2022
Perfecta ubicacion, nefasto el resto.
ubicación
Apartamento muy oscuro, con un olor a desagüe muy fuerte,permanente y persistente ( no sirve de excusa decir que ha llovido porque no es así ya que en la escalera ya huele muy fuerte y al entrar am apartamento ya es exagerado).Muchísima humedad en todo el piso, sobretodo en las habitaciones de arriba y el aire acondicionado de la habitación doble de arriba no funciona para poderla calentar un poco, la taza de wc rota, los colgadores del baño rotos, el ruido de los difusores de olor es exagerado y además no sueltan ambientador, con lo que son inservibles; en el sofá cama no se puede dormir ya que no hay cortinas tupidas ni persianas para evitar la luz. En resumen, el apartamento no vale para nada el precio que tiene.
Respuesta del Departamento de Calidad

Estimada Paula, muchas gracias por elegir nuestro apartamento y por sus criticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Aija T.
Departamento de Calidad

María8,8
MAR 2022
No ha dejado ningún comentario.

Antonio7,1
FEB 2022
No ha dejado ningún comentario.

Albert10
ENE 2022
Great place
Respuesta del Departamento de Calidad

Thank you for the lovely review regarding your stay in our apartment. We are delighted to read that we were able to match your holiday expectations and we hope to see you again in the future.

Aija Teilane
Quality Department

Séverine7,5
DIC 2021
L´emplacement, la (petite) terrasse, le gentillesse et le service pour les soucis rencontrés, la flexibilité et la facilité d´échange
Appartement plus petit qu´indiqué (plutôt 60 à 70 m2) très peu lumineux dans la salle de vie (petites ruelles, plein Barrio de Santa Cruz) Odeur d´égout persistante dans les salles d´eau malgré de passage et le traitement d´une personne. Ventilation incomplète : les vitres des chambres ruissellent le matin- début de moisissures au plafond de l´une des chambres. Lits moins confortables que prévu
Respuesta del Departamento de Calidad

Dear Séverine, thank you very much for making us your choice accommodation in Seville.
We highly appreciate your positive comments about the service you received, and your constructive feedback. It means a lot, as reviews like these give us an opportunity to address areas of improvement.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Javier9,7
OCT 2021
Lo mejor a destacar:el emplazamiento, la limpieza, la comodidad de los colchones, decoración y mobiliario bastante nuevos y buen estado. A mejorar:el olor a desagüe en los baños.

Anónimo9,6
OCT 2021
No ha dejado ningún comentario.

Albert10
ENE 2021
Great place

Javier9,3
OCT 2020
Lo mejor a destacar:el emplazamiento, la limpieza, la comodidad de los colchones, decoración y mobiliario bastante nuevos y buen estado. A mejorar:el olor a desagüe en los baños.

Veronica7
SEP 2020
The apt was really nice very comfortable. Ideal location in really nice buzzy area of Seville. So close to cathedral. So close to some fab restaurants The young girl who booked us in was so nice and helpful.
We arrived at 3 pm and took luggage to apt. In e mail we wee told to have photo iID. I just brought my driving license as this is valid in Ireland Unfortunately not acceptable under no circumstances would we be allowed to stay in apt even though my husband had his passport. I ended up having to take 2 taxis to police/ passport. Eventually got into apt at 7-30 pm So crazy !!!! Also on booking . Com said parking but no details ofwhere parking was. Unfortunately it was quite a distance. Parking was one of reasons we booked same. The only problem in apt was that there was smell of sewage in toilet and bathroom which was a shame as the apt was of superb quality otherwise

Charlotte9,5
FEB 2020
Die Unterkunft sieht genauso aus wie auf den Bildern. Sehr schön eingerichtet und gemütliche Betten. Super Nachbarschaft alles fußläufig erreichbar. Perfekt für ein paar Tage um die Stadt zu erkunden. Die Dachterrasse war auch traumhaft, besonders für einen Aperitivo bei Sonnenuntergang. Das die Wohnung nicht besonders gut riecht kann ich leider nur bestätigen. Besonders in den Badezimmern riecht es sehr unangenehm. Wen das nicht stört der kann sich hier sehr wohl fühlen

Jesus10
ENE 2020
La ubicación es perfecta, muy céntrico y cerca de la catedral. Apartamento muy recomendable, me ha gustado mucho.

Adriana9,8
DIC 2019
El apartamento está perfecto, muy cómodo, muy limpio, muy bien equipado y la ubicación es genial!! El único detalle es el olor que de pronto sale de los baños, pero me parece que eso es un asunto de las cañerías del edificio y que han hecho todo lo que han podido por evitarlo. Sin duda regresaríamos!!

Ana10
DIC 2019
El apartamento está genialmente ubicado, es amplio y luminoso. Está muy limpio y el equipo ha estado muy pendiente de nosotros. Como complemento tienen colaboración con un empresa que te gestiona servicio de taxi desde el aeropuerto, lo cual es muy cómodo al llegar a una ciudad por la noche y tener que irse pronto. Nos ha gustado mucho la estancia y volveríamos, sin dudarlo.

Ariana8,3
DIC 2019
Location drew us towards this place in Sevilla and it did not disappoint! Nestled in the picturesque stone alleys of the Santa Cruz neighborhood, we were walking distance to all the major sights, public transport, and tons of tapas bars, souvenir shops, and other eateries. The small terraces were a perfect place to unwind with some wine after a day of sightseeing, you can even catch glimpses of the Cathedral and Alcazar from up there! Although the location was perfect and the apartment layout/amenities were lovely, we had the same issue with the bathroom drainage as others have in previous reviews. Seems to be at its worst when using the shower but if you keep the bathroom doors closed and windows open, it helps lessen the smell throughout the apartment. I would recommend staying here if you don´t mind sucking up the bathroom smell in exchange for the location/amenities like we did. It´s totally doable for a long weekend, but if you don´t think you can handle drainage/sewage smells I would recommend looking at the more expensive hotel options.

Javier6,3
NOV 2019
Las fotografías de la terraza no corresponden con la realidad. Decoración mejorable. Los baños tiene olores a sumidero.
Respuesta del Departamento de Calidad

Muchas gracias por su valoración Javier. Lamentamos que el apartamento no haya estado a la altura de sus expectativas, pero nos gustaría puntualizarle que este apartamento, al igual que todos los que gestionamos, está minuciosamente decorado cuidando los detalles. En cuanto a los olores, hemos hecho un tratamiento especial para evitarlo. Estaremos encantados de alojarles en otra ocasión. Fátima - responsable de calidad de Genteel Home

Andrzej10
NOV 2019
Idealne mieszkanie w samym centrum Sewilli. Czysto i przejrzyście plus znakomity taras na wypoczynek. Blisko knajpy i bary. Polecam bardzo!

Jean Pierre10
OCT 2019
Appartement à recommander vivement pour découvrir la ville de Séville

Gustavo6,8
OCT 2019
The apartment is modern. It looks like it was renovated. It is walking distance of all monuments of Sevilla as well as of the restaurants. Santa Cruz is a very touristic neighborhood and the apartment was very good.
The building is old and it has a terrible smell of sewer. Same smell was in the 1st floor bathroom of the apartment. I tried to contact gentel home a couple of times complaining about that but they didn’t answer.
Respuesta del Departamento de Calidad

Dear Gustavo, thanks for your comment. We are very sorry that the smell problem has affected the satisfaction of your stay. We are very sorry that you failed to contact us, because we do not have any message from you or call to our incident department. We would have liked to have been able to help you and send you a technician to do a treatment that would eliminate the problem during your stay. We hope that despite this you have enjoyed your stay in Seville. Regards

Fatima Roca - Chief of Customer Service

Deborah7,5
JUL 2019
The apartment was centrally located with adequate utilities, dishwasher, washing machine.
Location was great , especially having outdoor roof.
Could have been cleaner especially entrance foyer.
Respuesta del Departamento de Calidad

Dear Deborah, thank you for your comment. We are glad to know that you liked the apartment in general, especially for its central location and full equipment. We apologize if the cleaning was not to your liking. We will work in this aspect to improve and that does not happen again, because normally it is a very well valued aspect by our guests. We hope that despite this you have enjoyed your stay. regards

Philippe10
ABR 2019
Séville fascinante.emplacement révé pour la découvrir
Accueil très chaleureux de Lola.ponctuelle,efficace et très sympathique.des renseignements sur la ville et le quartier nous ont été donnés.nous recommandons vivement cet appartement pour deux couples voir 5 personnes.l emplacement est idéal.petite ruelle: le taxi dépose à 80m.

sophie Aschero9,5
MAR 2019
Excellent séjour. Séville est une ville magique
Emplacement excellent Très bon rapport qualité prix Facilité de communication avec propriétaire
Quelques odeurs des sanitaires mais il semblerait que problème comme ça dans bcp établissements à Seville

Stefy8
MAR 2019
La posizione dietro la Cattedrale e’ unica. Bellissimo il terrazzino sul tetto e comode le camere.
Cattivo odore proveniente dagli scarichi del bagno.

Thierry S.9,8
MAR 2019
Bel appartement très bien situé
La situation de l’appartement et sa terrasse sur le toit
Dommage que des odeurs peu agréables perturbent le séjour . Et dommage que l’eau chaude soit plutôt tiède

Irene Gago8
FEB 2019
Ubicación excelente en mejor area de centro histórico, cerca de bares y principales atracciones
No había agua caliente en la ducha, apenas tibia Olor muy desagradable a cloaca en ambos baños, que no pudieron arreglar. No deberían de rentarlo con ese problema porque el olor es tan fuerte que se hace insoportable abrir las puerta de los baños y estar adentro.
Respuesta del Departamento de Calidad

Estimada Irene, gracias por su comentario. Nos alegra saber que la ubicación tan céntrica del apartamento les ha gustado. Sentimos las molestias por el olor que percibieron en los baños durante su estancia. Era un problema de las cañerías del edificio y ya se avisó a la comunidad para que puedan solucionarlo a la mayor brevedad. Respecto al agua caliente, tengan en cuenta que se trata de un termo eléctrico, por lo que si todos los ocupantes se duchan al mismo tiempo es posible que se hubiera agotado la capacidad y necesitara un poco de tiempo para volver a recargarse. Esperamos que, a pesar de ello, hayan disfrutado su estancia en Sevilla. Saludos

Pradeep5,5
ENE 2019
The location. Although our suitcase wheel broke dragging it on the cobbled pavement. Didn’t know the apartment was in an alley which didn’t allow cars.
The hygiene was TERRIBLE. The toilets didn’t flush. The place SMELT from the drains as soon as we entered the door. The electricity went off the first night and we had to find the mains to reset it. They said housekeeping came in to clean every two days. Not once did they turn up at least to give us clean towels in the three days we stayed there, even after confirming.

Luc5
ENE 2019
Good location. Not clean. Smell a lot Toilets out of usage Noisy Too much expensive, I do claim some money back

Wayne9,3
ENE 2019
Great location and premises, it´s just a shame it smelt of sewage throughout our stay.
The location was fantastic. Service was impeccable and quick. The accommodation was very good.
The premises smelt of sewage throughout our stay.

Bernadette10
DIC 2018
A great apartment in the centre of the old town
Fantastic location, extremely clean.
The entrance and hallway are does not give a good impression

Lidia Szymańska5,3
NOV 2018
I spend few days in this apartment, but I was not happy. The apartment is dark, because windows are really close to the next building and there is no daily light (the lights must be switch on even during the day). There are really awful smell from the sewage system in the entire apartment, that’s way we trying to spend as less time here as can. After our travel we must wash all clothes even if they were clean, because of the stink smell. The apartment was not clean, cups and glasses was dirty. Only location is good, very close to the catedral, restaurants. I cannot recommend this place.