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Apartamento
Castilla Terrace II

Sevilla · Triana

9,6 (60 valoraciones)


1-4
Huéspedes

2
Dormitorios

2
Baños

98 m2
Superficie

Sobre el alojamiento

Maravilloso apartamento de dos dormitorios con terraza en el barrio de Triana.

Al entrar al apartamento podemos ver la cocina y el salón, muy luminosos. La cocina dispone de todo lo necesario para una cómoda estancia. Conectado con la cocina está el salón, que dispone de un sofá, un televisor y una mesa de comedor para cuatro comensales. En esta primera planta se encuentra el primero de los cuartos de baño, con ducha.

El apartamento dispone de dos habitaciones. La primera de ellas está justo a continuación del salón, y dispone de cama de matrimonio, televisión y armario empotrado. En esta misma habitación se encuentra el acceso al segundo dormitorio, a través de unas escaleras. La segunda habitación también tiene cama de matrimonio, televisión, armario empotrado y baño en suite, con ducha.

La terraza del apartamento es muy amplia, perfecta para disfrutar del sol y el buen tiempo de Sevilla. En la terraza encontramos sofás, tumbonas y un estupendo jacuzzi, abierto del 1 de Abril al 31 de Octubre.

El apartamento se encuentra en el barrio de Triana, uno de los más famosos de la ciudad. Además, la calle Castilla es única por estar justo a la orilla del río Guadalquivir. En los alrededores del apartamento hay un gran número de bares y restaurantes donde disfrutar de la mejor gastronomía de la ciudad.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Jacuzzi Privado
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 2ª Planta
Ascensor Disponible
Fibra óptica Gratis
Televisión Smart TV
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Jacuzzi: Abierto del 1 de Abril al 31 de Octubre.

> VUT/SE/08461


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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Valoración de la propiedad

9,6 (60 Valoraciones)

Ubicación
9,6
Calidad
9
Limpieza
9,7
Personal
9,6
Instalaciones
9,6
Recomendación
9,7

Nos interesa tu opinión


Opiniones de nuestros clientes

Elisane Macedo10
FEB 2024
Excelente escolha
Tudo foi excelente. Camas muito confortáveis, cozinha totalmente equipada, segurança, excelente localização e atendimento perfeito.
Gostei de tudo.
Respuesta del Departamento de Calidad

Dear Elisane,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department

Jeanette Ribbers10
NOV 2023
Heerlijke locatie! Vlakbij leuke wijnbarretjes en leuke restaurantjes! Aanrader!!! Het appartement is mooi, schoon en ruim. Mooi dakterras! Rustige plek en van alles voorzien! Wij komen graag terug!!
Respuesta del Departamento de Calidad

Dear Janette,

Thank you for your wonderful review. We´re thrilled to hear that you enjoyed the delightful location, close to charming wine bars and restaurants. It´s fantastic that you found the apartment beautiful, clean, and spacious, and that you appreciated the lovely rooftop terrace. We´re pleased that the place was quiet and well-equipped for your needs. Your recommendation means a lot to us, and we would be delighted to welcome you back in the future.

Cyril Lagavardan10
NOV 2023
Superbe appartement et bien situer dans le quartier trinidad , bien décorer et propre avec belle terrasse on était ravis . J y reviendrai avec plaisir ! 😍
Respuesta del Departamento de Calidad

Dear Cyril,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.

Maurice Rebboah9
NOV 2023
Nous aimons le quartier triana l´appartement était bien décoré lit confortable
Le fait d´avoir les 2 chambres l´une au dessus de l´autre les personnes de chambre du haut obligé de passer par la chambre du bas pour accéder à la cuisine il manquait des torchons il n´y avait pas de balai
Respuesta del Departamento de Calidad

Dear Maurice,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.

On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department

john kelly10
OCT 2023
The apartment was as advertised, beautifully furnished and all the kitchen equipment you could ever need.
Communication was top class from the point of booking and throughout our stay.
Although we were unable to get an early check in, we were allowed to drop our luggage off at the apartment, which is a real bonus.
When we checked in at the agreed time, the apartment was in pristine condition.
Very comfortable bed, plenty of good quality towels. We were offered a mid-week refresh of the bed linen and towels, which we actually declined as we were in Cordoba for a night but a nice offer which not premises offer.
Whilst the apartment was ideal for us as a couple, I feel it is only suitable for a family or one couple given that the master bedroom is accessed through the lower bedroom.
I would recommend that you replace the glass coffee table with a wooden one. Glass tables are a heath and safety issue, which I have had a previous negative experience off.
I will definitely recommend booking through Genteel-Home to family and friends.
Respuesta del Departamento de Calidad

Dear John,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. We will take a note of your suggestions about the table to make any necesary improvement. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.


Quality Department.

Nicola Ritchie10
OCT 2023
Great apartment, well located in Triana where the atmosphere is more authentically Spanish. Lovely and clean on arrival, well appointed and comfortable. Easy walking distance to the main sights in Seville. Would recommend!
Respuesta del Departamento de Calidad

Dear Nicola,

Thank you for your wonderful review. We´re delighted to hear that you enjoyed your stay in our well-located Triana apartment, experiencing the authentic Spanish atmosphere. It´s fantastic that the cleanliness, amenities, and comfort met your expectations. We appreciate your recommendation and are pleased that our convenient location allowed you easy access to the main sights in Seville. We look forward to welcoming you back for another enjoyable stay.

Quality Department.

Jasmin Albrecht10
OCT 2023
Sehr zu empfehlen. Gerne wieder
Sehr gute Lage und eine sehr schöne Wohnung
Respuesta del Departamento de Calidad

Dear Jasmin,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department

CREVINET FIBRA, SL10
OCT 2023
El mejor sitio de Sevilla, pero ha de bajar el precio
TODO
El precio es alto
Respuesta del Departamento de Calidad

Estimado cliente,

Gracias por compartir su experiencia con nosotros, nos alegra saber que el apartamento ha sido de su agrado, y lo considera uno de los mejores sitios de Sevilla. Respecto al precio, intentamos ser lo más transparentes posibles en nuestra página web indicando el precio de todos nuestros alojamientos, información que siempre esta disponible antes de realizar de cualquier reserva. Por otro lado, trabajamos constantemente para ofrecer la mejor relación calidad-precio y proporcionar una experiencia excepcional. Lamentamos cualquier malentendido al respecto. Agradecemos su feedback y esperamos poder tener la oportunidad de hospedarle de nuevo en el futuro. Saludos cordiales, Departamento de Calidad

Alejandro Pino Rios9
SEP 2023
No ha dejado ningún comentario.

Kirsty Packun9
SEP 2023
The apartment on arrival was lovely and clean and despite us being delayed by 2 hours and arriving at 3am there was still a host there waiting to meet us. The apartment is in an excellent location perfect for all the tapas bars and triana Market. The beds were very comfortable, and the bathrooms finished to a high standard, we liked that we could nip around the corner for a croissant and have breakfast on the terrace in the mornings.
Unfortunately the hot tub was pretty disgusting, the water was really dirty and murky, and there was a dirty line all around the edge which wasn´t very inviting, and therefore, we didn´t use it. Despite paying extra for a nice apartment with this extra, so we were quite disappointed. As we were there for 4 days we could have done with some more clean towels, there was only 1 towel each provided, and we were told if we wanted more we had to go and collect them from the office which wasn´t close by.
Respuesta del Departamento de Calidad

Dear Kirsty,

Thank you for taking the time to provide us with your feedback following your recent stay at our apartment. We are delighted to hear that you found our apartment to be clean, comfortable, and well-located, and we appreciate your positive comments about our central location and the quality of our beds and bathrooms.
We apologize for the disappointment you experienced with the hot tub. The cleanliness and maintenance of our amenities are of the utmost importance to us, and we regret that the hot tub did not meet your expectations. We would have appreciated being notified so that we could address the situation promptly and ensure your enjoyment of this additional feature. We shall endeavor to prevent such occurrences in the future.

Regarding the towels, we do provide an initial set of towels and bathroom amenities for our guests upon check-in. We also offer additional towels for longer stays, and we apologize if this information was not clearly communicated. In the future, we will make sure to inform our guests of this service to enhance their comfort during their stay.

Once again, thank you for your feedback, and we hope that despite these issues, you had an enjoyable stay with us. We value your comments, and we will take the necessary steps to improve our services to better meet the expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying experience.

Best regards,
Quality Department

Steven Colgan7
SEP 2023
Lovely apartment, well decorated, niggling issues such as the bedroom layout, & lack of instructions
The decor was lovely. All of the kitchen equipment seemed brand new. The upstairs bedroom facilities were beautiful.
We needed more detailed instructions in terms of operating the hot tub, hob etc. I would recommend that the online doc be more detailed, & a printed copy be left in the apartment. The layout was not ideal. In order to access the upstairs bedroom, terrace etc, you had to walk through the downstairs bedroom (the same thing coming down again) Better to have had separate access to the top floor (e.g. a staircase from the downstairs lounge or on the outside of the building, like others nearby had). The photos online were also confusing, showing the outdoors overlooking the river, whereas, our two bedroom apartment was actually on the other side of the road with no view of the river.
Respuesta del Departamento de Calidad

Dear Steven,
First and foremost, we want to express our sincere appreciation for choosing our apartment for your recent stay. Your feedback is invaluable to us, as it allows us to continuously enhance our services and ensure that our guests have a truly memorable experience.

We are sorry to hear about the challenges you encountered with the jacuzzi instructions, normally, we customarily elucidate the functions; however, we regret that it was not the case on this occasion. We have opted for a digital approach by providing instructions through a QR code to offer convenience and reduce paper waste. However, we understand that some guests may prefer a printed copy. Rest assured, we are actively exploring ways to improve this aspect.

Regarding the photographs, there may have been some confusion as our apartments are grouped together on the website with other apartments in the same area. For this reason, we send an email confirming the rental of the property to ensure that the choice has been made as intended

Your feedback is a crucial part of our ongoing efforts to improve, and we hope you will consider giving us another opportunity to demonstrate the high standards we aspire to provide. We genuinely value your business and look forward to welcoming you back for a more satisfying experience in the future.

Thank you for choosing our apartment and for your valuable insights.

Warm regards,

Quality Department

Rafa Soriano9
AGO 2023
No ha dejado ningún comentario.

Carole Boutin10
AGO 2023
Emplacement parfait, dans une rue calme, environ 15 mn à pied de toutes les visites. L´appartement est vraiment au top, la terrasse avec le jacuzzi, tout est haut de gamme, je recommande vivement 😁👌
Respuesta del Departamento de Calidad

Dear Carole,
We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Kind regards,

Quality Department Manager

yacine bensaid10
AGO 2023
Emplacement excellent pour visiter la ville à 10 minutes vous vous trouvez au centre de l ancienne ville de Séville
Respuesta del Departamento de Calidad

Dear Yacine,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Magali Heinry10
AGO 2023
Très bel appartement. Equipement au top. Tranquillité. Seul bémol pas de place de parking.
Respuesta del Departamento de Calidad

Dear Magali,
We´re delighted that you found the apartment beautiful with top-notch amenities, and that you enjoyed the tranquility. We understand the challenges of parking in central areas of the city like Triana. While the availability of parking can be limited in such vibrant neighborhoods, we´d like to mention that the Triana Market parking is conveniently located just 5 minutes away. It best the option for our guest.

We appreciate your understanding and hope that the overall experience was enjoyable. If you decide to stay with us again, we´ll be happy to assist you with parking options.
Best regards,
Quality Department Manager

LIONEL GOETZ10
JUL 2023
Quartier super sympa, des animations chaque soir, appartement propre et bien équipé
Rien
Respuesta del Departamento de Calidad

Dear Lionel,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Maryam Soomro10
JUN 2023
On of the best apartment I’ve stayed at. Very central and walkable location. The home inside was very well kept with clean and modern furniture. You can tell the host wanted the guests to feel welcomed.
Respuesta del Departamento de Calidad

Dear Maryan,
Thank you for your kind review! We´re delighted to know that you had a great experience at our property. Your comfort and satisfaction are our top priorities. We hope to host you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Maxime Senes10
MAY 2023
Super séjour, appartement correspond à 100% à la description. Hôte très réactif, 15 min à pied de tout les commerces et restaurants. Rien a dire c’était super.
Respuesta del Departamento de Calidad

Dear Maxime,
Thank you for your kind review. We´re glad you had a great stay and that our apartment fully met your expectations. We strive to be responsive hosts, and it´s great to hear that you found the location convenient. Thank you for choosing our apartment.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Esmeralda Bardhi10
MAY 2023
Everything was way better than expected. Totally recommend it.
Respuesta del Departamento de Calidad

Dear Esmeralda,
Thank you so much for your review, we are really happy to exceed the expectations of our customers, and we hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Ana Isabel Moro Vicente10
MAY 2023
No ha dejado ningún comentario.

Alberto Artieda soto10
MAY 2023
inmejorable
todo
Respuesta del Departamento de Calidad

Estimado Alberto:
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.

Jose L.H. Campos
Director de Calidad

Kate Marshall8
ABR 2023
Spacious and comfortable but lacking in privacy
location, spacious, clean, roof terrace, secure and safe, very comfy beds, early access to property, good facilities in kitchen
no privacy for 2 couples, nowhere to put a drink in bedrooms, downstairs bathroom missing shower door, sheet on super king bit big enough
Respuesta del Departamento de Calidad

Dear Kate,
Thank you for taking the time to leave a review of your recent stay with us. We apologize for any inconvenience you might have experienced. We are glad to hear that you enjoyed our spacious, clean, and secure property with a lovely roof terrace. It is wonderful to know that you found our beds very comfortable. We are also happy to hear that you found our kitchen facilities good. We appreciate your feedback. We will certainly take it on board and work to improve our facilities for future guests. We hope to have the pleasure of welcoming you back in the near future.

Jose L.H. Campos
Quality Department Manager

Marie Veillet10
ABR 2023
No ha dejado ningún comentario.

Sravani Champati10
ABR 2023
Very tidy and lovely apartment. Comfy bed and clean bathrooms. We would love to be in the same house if we visit again.
Respuesta del Departamento de Calidad

Dear Sravani,
Thank you for choosing our apartment for your holiday in Sevilla and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Vicente José Safont Marco8
ABR 2023
No ha dejado ningún comentario.

Alicia Segura10
ABR 2023
We had a great stay at this apartment in Triana. It had everything we needed to cook some of our own meals, do small loads of laundry, and relax. The apartment is close to shopping, bars, restaurants and the river, and the center of town is a short walk. Everything was very clean and communication upon arrival was great. Everyone we interacted with from the rental company was friendly and professional. We would definitely stay here again.
Respuesta del Departamento de Calidad

Dear Alicia,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the modern amenities and the welcoming atmosphere. We hope to have the opportunity to host you again soon.

Jose L.H. Campos
Quality Department Manager

Telesca Rocchina10
ENE 2023
No ha dejado ningún comentario.

Yassine Rouhi10
ENE 2023
très belle appartement, très propre et bien situé. à recommander
Respuesta del Departamento de Calidad

Dear Yassine,
First and foremost we thank you for the recommendation of our apartment. Surely to be located on one of the main streets of old Triana quarter makes it convenient to visit the city.
It has been a pleasure hosting you during your trip to Sevilla and we will gladly receive you again in our apartment.

Jose L.H. Campos
Quality Department Manager

Isabelle Fernandes10
DIC 2022
Casa maravilhosa, limpa e confortável, ótima localização. Recepção e atendimento muito bom por parte dos anfitriões, inclusive deram dicas de passeios e lugares parar comer.
Nada a declarar.
Respuesta del Departamento de Calidad

Dear Isabelle,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

García Angel10
DIC 2022
No ha dejado ningún comentario.

Astrid und Thomas Bilitewski10
NOV 2022
It was two very nice weeks in a very nice apartment. A young man came to check in who, by his own admission, had never been in the apartment before. Unhappy! If a hot tub is shown in the photos, it should be included in the description if it is not used all year round. We couldn´t use it. However, these two details do not reduce the top rating of the apartment and stay.
Respuesta del Departamento de Calidad

Dear Astrid und Thomas,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos
Quality Department Manager

Peter Rakers9,2
SEP 2022
No ha dejado ningún comentario.

Michelle Burton10
AGO 2022
An excellent stay....beautiful apartment that is very well kept and clean. Location was excellent and we found some fantastic restaurants nearby and the main sights of Seville were easily accessible. Thank you for a memorable stay!
Respuesta del Departamento de Calidad

Dear Michelle, thank you very much for making our apartment your choice accommodation for your stay in Seville. We are delighted your stay was a memorable one and we look forward to welcoming you back for another visit in Seville.

Aija T.
Quality Department

Aurélien Corneau10
AGO 2022
L’appartement était sublime, conforme aux photo. Le jacuzzi et la terrasse sont un énorme plus. J’ai lu un commentaire se plaignant des travaux, honnêtement, ce n’était pas gênant le bruit est minime, et les travaux ne donnent pas directement sur la terrasse (aucun vis à vis). Vous pourrez profiter parfaitement de la terrasse. Je recommande a 100% ce airbnb.
Respuesta del Departamento de Calidad

Dear Aurélien, thank you very much for staying with us. We highly appreciate your positive comments aregarding your stay in our apartment, and we are glad to know that it was a memorable one.
We hope to see you on your future trips to Seville.

Aija T.
Quality Department

Juan7,5
AGO 2022
(+) En general todo. Ubicación, mobiliario, equipamiento.......etc
(-) Una plaza de garage.
Respuesta del Departamento de Calidad

Estimado Juan, muchas gracias por compartir su opinión sobre su estancia. Agradecemos sus comentarios constructivos y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Aija T.
Departamento de Calidad

Tamas Bege10
AGO 2022
The apartment is located in a very nice neighborhood (Triana), with grocery shops, markets (mercado) and restaurants at walking distance. It was spotless clean and the communication with the host was easy as well through Whatsapp. We had a car and arranged parking beforehand, they have a deal with a parking garage nearby (~10 min by foot) with a negotiated rate. The good thing is if you pay upfront you can get out and in again as many times as you want, it just reads the license plate. The terrace was also nice, nice little jacuzzi and there is an outdoor shower as well. The kitchen is well equipped with appliances and tools it was however lacking some basic spices (salt, pepper would be nice) and maybe some olive oil/vinegar. The rooms are big enough and the beds very comfy, we slept well. The bathrooms are also ok, one smaller one bigger, if you use the overhead shower head you are likely to make a splash on the floor near the shower.
Respuesta del Departamento de Calidad

Dear Tamas, thank you very much for sharing your detailled comments regarding your personal experience in our apartment. It is such a pleasure for us to know that our guests went home with such a positive holiday memories.
We hope to see you on future trips to Seville.

Aija T.
Quality Department

Diana. Kriegel10
JUL 2022
El apartamento está súper. Tienes todo lo que necesitas y más. Las camas cómodas. Llegada rápida. Muy buena ubicación, volveremos sin dudas
Respuesta del Departamento de Calidad

Estimada Diana, le agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Diana. Kriegel10
JUL 2022
El apartamento está genial. No le falta ningún detalle. La limpieza perfecta. La llegada mejor imposible. 1000%1000 ubicación muy buena ,recomendable.
Respuesta del Departamento de Calidad

Estimada Diana, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la excelente ubicación del apartamento y nuestros servicios.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.

Aija T.
Departamento de Calidad

Paul-Philippe7,3
JUL 2022
Bel appartement mais des travaux avec une grue au dessus de l’immeuble qui commencent à 7 h le matin. La grue passe au dessus de la terrasse et le bruit empêche de profiter de la terrasse et empêche de profiter pleinement de l’appartement. Décevant pour des jours de vacances.
Respuesta del Departamento de Calidad

Dear Paul-Philippe, thank you very much for taking the time to review your stay with us. We really appreciate your constructive comments.
We are sorry that your stay was affected due to reasons beyond our control. We always do our best to offer a caring service giving all the possible solutions to make sure our guests fully enjoy their stay, but unfortunately on this occasion we did not receive any complains during your stay or willingness to change the apartment. We would definitely try to find the best option for you.
We sincerely lament reading that your stay was not as pleasant as it should have been. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one.

Aija T.
Quality Department

Louis10
JUN 2022
Incredible good location, restaurants, bars and very friendly neighborhood. Ask for Rosita at the corner coffeeshop for breakfast, the shoemaker around the corner will fix anything. On the other side of the street, 3 very good restaurants. The flat is great, modern and stylish. The rooftop is good too. Most important the genteelhome crew is a great host.
Respuesta del Departamento de Calidad

Thank you Louis very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel. We are glad to know that you enjoyed your stay in our apartment so much.
We would love you to come back and enjoy more memorable days with us.

Aija T.
Quality Department

Ben9,7
JUN 2022
Great Apartment with fantastic location. Short walk to the restaurants in Triana and across the bridge to the main tourist spots of Seville.
Respuesta del Departamento de Calidad

We are pleased you enjoyed your stay with us and appreciated the great location of the apartment. The next time you are in Seville, we hope to welcome you back for another memorable stay.

Aija T.
Quality Department

Laurent9,3
MAY 2022
Très belles prestations Propreté irréprochable
Respuesta del Departamento de Calidad

Dear Laurent, thank you very much for your opinion and for the highlights on our cleaning service. We are aware that it is one of the most important aspects of the stay, therefore we highly appreciate your comments.

Aija T.
Quality Department

James9,7
MAY 2022
Quiet. Roomy. Private. Very safe. The apartment is decorated well and has all that you will need. Comfortable for 4 people (2 couples).
Respuesta del Departamento de Calidad

Dear James, thank you for this very kind review of our apartment and we look forward to serving you again in the future.

Aija T.
Quality Department

Carine9,6
ABR 2022
L´emplacement était parfait ! en pleine semaine sainte, nous étions aux premières loges, mais le logement étant en retrait de la rue, les festivités ne nous ont pas empêché de dormir. La terrasse avec le soleil matinal était parfaite. A savoir qu´il faut passer par la chambre du bas pour accéder à celle de l´étage et il n´y a pas de porte qui les sépare. Le quartier de Triana est exceptionnel et le logement qualitatif et bien pensé.
Le jacuzzi n´était pas en eau quand nous sommes arrivés et après installation il se vidait tout seul, malgré la fermeture de la vidange. Vraiment dommage car nous avions réservé l´appartement en partie pour le jacuzzi et nous nous en sommes servis qu´une seule fois !
Respuesta del Departamento de Calidad

Dear Carine, thank you very much for the time you took to share your personal experience in our apartment. We are delighted that you had the opportunity to enjoy the excellent location and terrace of the apartment, and we are sorry for any inconveniences regarding the use of jacuzzi.
We hope to see you soon again.

Aija T.
Quality Department

Begoña Benito9,6
ABR 2022
No ha dejado ningún comentario.

Alison9,5
MAR 2022
Great apartment, would be amazing location except current major building work nearby does disrupt on weekdays due to large crane overhead and noise while in use. Hopefully only a short term issue as otherwise great apartment and loved triana district.
Respuesta del Departamento de Calidad

Dear Alison, we appreciate the time you took to share your feedback. Thank you very much for your comments, they help us to understand how our guests experience their stay with us.

We are glad to know that the apartment met your expectations and you took the advantage of its location in the beautiful Triana area, and we are sorry for any inconveniences you had due to the construction works, which are unfortunately beyond our control.

We hope to have the opportunity to welcome you back in near future again.

Aija Teilane
Quality Department

Liam10
MAR 2022
excellent, can’t really fault it!
super clean, excellent showers, really comfy beds. they got the hot tub ready for us to use, even though the ad said it would be in operation from April and we were there late March, which was lovely. Martha’s suggestions on food places were great.
something to stop the bathroom floors from getting wet from the showers would be good. no real faults to note.
Respuesta del Departamento de Calidad

Dear Liam, thank you very much for your positive feedback.
We appreciate your kind words regarding our team efforts to make your stay more comfortable, it was a pleasure to assist you.

Thank you for choosing our apartment on this occation, we hope to have the opportunity to meet you again in not too distant future.

Aija Teilane
Quality Department

Adam10
MAR 2022
Fantastic apartment. Cannot recommend enough.

JUAN7,9
MAR 2022
Espacio de la casa y ubicación. Flexibida y rapidez en el cambio de apartamento
El primer apartamento carecia de intimidad.
Respuesta del Departamento de Calidad

Estimado Juan, muchas gracias por sus comentarios sobre su estancia con nosotros.

Por otra parte, nos gustaría darle las gracias por indicar que recibió un servicio rápido y eficiente al informar nuestro equipo de los inconvenientes que tuvieron con la distribución del apartamento reservado, ya que así pudimos intervenir en esta ocasión para que siguiera disfrutando de sus vacaciones con nosotros de forma más cómoda.
Para sus futuras reservas, por favor no dude en ponerse en contacto directamente con nuestro Departamento de Reservas, nuestro equipo le guiará en el proceso de reservar su alojamiento para poder ayudarles encontrar el apartamento que mas ajuste a sus necesidades y expectativas.

Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Patrick10
FEB 2022
Very accommodating agent.
Lovely layout and clean. Very nice outdoor space.
The code to get into the property didn´t work sometimes. This resulted in having to spend one night elsewhere
Respuesta del Departamento de Calidad

Dear Patrick, firstly we would like to thank you for choosing our apartment for your stay in Seville.

We highly appreciate your positive feedback and comments about the apartment and the received service during your stay. And we deeply regret the inconveniences you experienced due to the problems with the access to the building. It was something beyond our control, and we are thankful for your understanding and for appreciating our team´s efforts to find you other accomodation.

Once more we thank you for sharing your experience with us and hope to see you again in the future.

Aija Teilane
Quality Department

Brice10
FEB 2022
Magnifique appartement et terrace.
Quatier très agréable à proximité de tout avec le pont Isablel 2.

Lucie9
FEB 2022
Logement en lui même parfait rien à redire. Équipement haut de gamme, propreté irréprochable, literie au top. Les surprises auxquelles vous pouvez vous attendre : - Arrivée 15h départ à 11h. il n´y a jamais eu le soleil sur le terrasse. - Lisez bien le descriptif avant de réserver, l´appartement se vente de disposer d´un jacuzzi mais il inutilisable la moitié de l´année ! - La grue juste au dessus de la terrasse qui fait des travaux jusqu´à 18h30 et reprend à 8h le lendemain - La personne du ménage ouvre la porte à 10h50 alors que nous sommes encore dans le logement et reste scotchée à la porte jusqu´à 11h, c´est désagréable.
Respuesta del Departamento de Calidad

Dear Lucie,
Thank you for sharing your experience with us, and for pointing out the highlights of your stay. We also appreciate your concerns regarding your experience. We are sorry to hear that some aspects affected your stay in a negative way, and we are sorry for any inconveniences.

Thank you for making us your choice apartment, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Thierry10
FEB 2022
Très propre bon emplacement est calme

Isabelle10
FEB 2022
Nice apartment! Good location with a parking near by. Look carefully the dates if you want to use the spa.

Susanne8,3
ENE 2022
Brand new appartment with terrace
The apartment is brand-new and luxurious. Fully equipped kitchen, roof terrace with jacuzzi (that is not available all year round unfortunately), 3 big tvs, comfy beds (although a bit short for people longer than 1.85m), 2 bathrooms with rainshower, washingmachine and dryer. Situated in a nice neighbourhood, close to bars, restaurants and market.
The pictures on Booking are a bit confusing. Apparently there are 2 apartments in different buildings. The one bedroom apartment is on the river side (number 40), with a riverview terrace. The two bedroom apartment is on the other side of the street (number 55). The terrace is lovely but has no view. Also there is no door between the bedrooms so there is no privacy. Too bad the jacuzzi wasn’t available in january. Would have happily paid an additional fee.
Respuesta del Departamento de Calidad

Thank you very much for your feedback regarding your stay. We highly appreciate your comments as they help us to understand how our guests experience their stay with us. We would like to take this opportunity to point out that all the information regarding the apartment and its features and services is always updatedf online, in this case we are sorry to hear that for some reason you did not see the information regarding the jacuzzi. Also, in order to avoid any misunderstanding or misleading information, next time please do not hesitate to contact directly Genteel Home team, who will offer you a personalized booking guidance in order to make sure you make a reservation for the accommodation that best meets your needs and wishes. We hope to be able to welcome you back very soon. Aija Teilane Quality Department

Tim10
ENE 2022
Great, spacious location close to restaurants and sights. Hip neighborhood. Secure building, quiet. Would definitely stay here again!
Respuesta del Departamento de Calidad

Thank you very much for your positive feedback.
We are delighted that our superior location was a highlight of your stay and you had a memorable stay.

Thank you for making us your choice accomodation in Seville, we look forward to your next visit.

Aija Teilane
Quality Department

Raquel9,2
ENE 2022
La ubicación y el espacio del apartamento decorado con mucho gusto
Teníamos un teléfono de contacto de washap pero a veces las personas que nos respondían para resolver algún problema tardaban mucho o nos daban mensajes contradictorios.
Respuesta del Departamento de Calidad

Muchas gracias por sus comentarios. Estamos muy contentos de leer que estuvo muy satisfecha con la excelente ubicación y decoración del apartamento. En Genteel Home valoramos mucho a nuestro personal, el cual está orientado al servicio al cliente, ya que somos plenamente conscientes de que sus interacciones con él tienen un impacto enorme en la experiencia global de las vacaciones en nuestros apartamentos. Tendremos en cuenta sus comentarios y verdaderamente sentimos que no se haya sentido lo suficientemente atendida en esta ocasión y nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo, el cual es que nuestros huéspedes se sientan atendidos y bienvenidos en todo momento. Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Aija Teilane Departamento de Calidad

Frederic9,6
DIC 2021
Très Bon mais peu encore être amélioré
- Emplacement dans le quartier proche de tout et en même temps au calme - Tres bel appartement, bien équipé. Deuxième salle de bain un peu petite mais pratique avec wc
- Bizarrement alors que le standing de l’appartement est très bon, aucun livret d’accueil ( informations, plan, bonnes adresses… ) ni attention particulière - Pas de wifi pendant le séjour, très gênant malgré les bonnes intentions de Aija qui nous avait accueilli.
Respuesta del Departamento de Calidad

Thank you for sharing your feedback on your recent holiday experience with us.

Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are essential in this process, therefore we highly value your time and constructive criticism.
We are sorry for the technical problems you encountered with the wifi connection during your stay. Our team did the best to fix it, but it was the problem of the whole building, all the internet connection system being affected by heavy rain. It was an eventual problem, and it is solved now.

We look forward to welcoming you back again very soon.

Aija Teilane,
Quality Department

Chunloong10
DIC 2021
Very nice flat. The whole flat is clean and functional. It provides everything you could think of. Great location, breakfast right downstairs and supermarket three minutes walk away. I would stay here again if I had the chance to go to Sevilla.

Neriman10
DIC 2021
Tu casa era realmente perfecta, no te faltaba nada, la disfrutamos muchos Tus camas eran muy cómodas bravo. grasias