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MADRID SEVILLA GRANADA MÁLAGA COSTA DEL SOL FLORENCIA CÁDIZ CÓRDOBA GIJÓN PISA
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  4. Mateos Gago V

Ático
Mateos Gago V

Sevilla · Santa Cruz

9,6 (74 valoraciones)


1-3
Huéspedes

2
Dormitorios

2
Baños

80 m2
Superficie

Sobre el alojamiento

Este exclusivo ático está situado en la última planta de un bonito y señorial edificio en la calle Mateos Gago, a escasos 30 metros de la Catedral y la Giralda.

Dispone de 2 dormitorios, el principal con cama de matrimonio y el segundo con una cama individual. Además. El apartamento cuenta con dos cuartos de baño completos con ducha. La cocina está abierta al salón y, aunque es pequeña, dispone de todo lo necesario en cuanto a equipamiento. El salón se ha amueblado con detalle e igualmente supone una estancia acogedora y agradable. Desde el salón salimos a la impresionante terraza, desde la que apreciamos unas vistas inmejorables de la ciudad. La terraza está equipada con mobiliario exterior para disfrutar del estupendo clima sevillano.

La zona del apartamento es inmejorable. A escasos metros nos encontramos con todo los monumentos más importantes de la ciudad: la Catedral, el Alcázar, la Giralda, el Archivo de Indias, etc., de hecho la propia calle Mateos Gago es la puerta de entrada desde la Catedral al barrio de Santa Cruz, el barrio más histórico y espectacular de Sevilla.

En la misma zona encontrará una amplia variedad de restaurantes, bares típicos donde degustar las famosas tapas, comercios, tiendas pequeñas y un sin fin de oferta cultural y de ocio.

Aire acondicionado Centralizado
Calefacción Centralizado
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 4ª Planta
Ascensor Disponible
Fibra óptica Gratis
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/SE/06196


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:



• Servicio de restauración cuya carta puede consultar aquí


• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.


• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.


*Posibilidad de limpieza periódica diaria aparte. Consultar precio.


Valoración de la propiedad

9,6 (74 Valoraciones)

Ubicación
9,9
Calidad
9,5
Limpieza
9,3
Personal
9,7
Instalaciones
9,8
Recomendación
9,6

Nos interesa tu opinión


Opiniones de nuestros clientes

Angelique Damen8
FEB 2024
The location is really unbeatable, in a lively street filled with restaurants, and so close to the cathedral.The big terrace on the roof is perfect even this early (February-March) and had a beautiful view. The appartement is tastefully decorated, it is small, but this was clear in the advertisement, but big enough for 2 people in a city, because we did not cook and ate out for every meal. There is a strong sewer smell in the bathrooms, but that is not to be helped in a Spanish city, the smell was sometimes also in the streets. And there are some little things that could be improved. Unfortunately the elevator broke down for 2,5 days during our stay. Luckily it worked on our check out day. Thanks Esther for contacting the building managers to fix this.
Respuesta del Departamento de Calidad

Dear Angelique,

Thank you for your detailed feedback. We´re delighted that you appreciated the prime location of our apartment, nestled in a vibrant street near the cathedral, and enjoyed the spacious terrace with its picturesque views, even during the early months of the year. We´re glad that the tasteful decor and size of the apartment met your expectations.

Regarding the sewer smell in the bathrooms, please understand that this can be influenced by external factors beyond our control, such as the climate but we will review and take steps to try to minimise any similar problems in the future. We apologize for any inconvenience caused by the elevator breakdown during your stay and are grateful for your patience. We´re pleased it was resolved before your departure, thanks to Esther´s efforts in contacting the building managers. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

Floor Puit10
FEB 2024
The apartment was amazing, the roof terrace even better! You could not be more in the centre off Seville. Everything was very clean and the communication very good. We definitely will be back when we visite Seville. Highly recommanded!!!!
Respuesta del Departamento de Calidad

Dear Floor,

Thank you so much for your wonderful feedback. We´re thrilled to hear that you had an amazing experience in our apartment and enjoyed the fantastic roof terrace. It´s fantastic to know that the central location suited your needs perfectly and that everything was clean and communication was excellent. We´re honored by your recommendation and look forward to welcoming you back when you visit Seville again. Thank you for choosing to stay with us.

Claudia Treacher10
FEB 2024
Amazing stay at Esther´s quaint apartment with its gorgeous roof terrace. Our host was very helpful, the flat was very central, and it had all the amenities we needed. Would stay again!
Respuesta del Departamento de Calidad

Dear Claudia,

Thank you so much for your lovely review. We´re thrilled to hear that you had an amazing stay at Esther´s quaint apartment and that you enjoyed the gorgeous roof terrace. We strive to provide a comfortable and enjoyable experience for all our guests, and we´re glad that our host was able to assist you throughout your stay. It´s wonderful to know that you found the apartment centrally located and equipped with all the amenities you needed. We truly appreciate your kind words and recommendation, and we would be delighted to welcome you back for another stay in the future.

Jeehyun Jeong10
FEB 2024
대성당이 보이는 테라스뷰가 멋진 숙소
위치가 대성당도 가깝고, 스페인 광장도 걸어서 20분 미만으로 갈 수 있어서 기차역 외의 모든 관광지는 도보로 이동할 수 있었습니다. 엘리베이터가 있고 꼭대기층(5층이었던듯)에 이 집만 있어서 테라스를 단독으로 쓰는데 테라스에서 보이는 대성당 뷰가 정말 멋졌습니다! 인테리어도 예쁘고 방 2개에 화장실도 2개인 것이 최고로 마음에 들었어요. 집 바로 앞 거리는 식당들이 많은데, 여긴 차가 못들어오는 길이더라구요. 그래서 캐리어때문에 택시 타고 와서 체크인할 때 최대한 가까운 곳에 내려주셔서 조금은 걸었습니다 (2~3분쯤) 다시 체크아웃하고 택시탈 때는 대성당 근처에 택시들이 항상 줄서서 기다리는 곳이 있길래 거기로 짐 끌고 가서 택시 탑승했습니다. (돌길이지만 좀 평평해서 끌고 갈만한 수준임.)
체크인 할 때 엘리베이터가 고장났었는데, 체크인 하러 오신 스텝분이 본사와 연락하여 해결해주셨습니다. 여러 아파트 숙소를 보유한 큰 업체라 전문적인 것 같습니다! 문제가 생겨도 개인 호스트와 달리 잘 해결해주셔서 좋았습니다.
Respuesta del Departamento de Calidad

Dear Moonrise,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at our accommodation and that you appreciated the stunning terrace view overlooking the cathedral.

We are glad that the central location of our property allowed you to explore the city´s main attractions conveniently. We apologize for any inconvenience caused by the temporary issue with the elevator upon your check-in. However, we are pleased that our staff promptly addressed the situation and worked to resolve it efficiently.

Your kind words regarding our professionalism and commitment to guest satisfaction mean a lot to us. We strive to provide excellent service to all our guests, and it is rewarding to know that our efforts have been recognized.

We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Warm regards,
Quality Department

Cassie Conway8
ENE 2024
The location was fabulous. The roof top terrace had an amazing view of the Cathedral. Plenty of hot water and good water pressure.
There were no washcloths and the bed was uncomfortable for my wife.
Respuesta del Departamento de Calidad

Dear Cassie,

Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed our fabulous location and the breathtaking view from our rooftop terrace, as well as the ample hot water and good water pressure. We apologize for the oversight regarding the washcloths. If we had been made aware of this during your stay, we would have promptly provided them for your convenience. Regarding the comfort of the bed, we understand that preferences can vary, and we regret that it did not meet your wife´s expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance the comfort of our accommodations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Quality Department.

Adrianne Sweeney10
ENE 2024
This apartment was absolutley perfect for my friend and me! We were able to check-in a little sooner than expected. The staff was attentive and helpful with recommendations for restaurants and things to do. The location was right in the "heart of Sevilla" being that it was within walking distance to all the major tourist sites, restaurants, and shopping. The view of the Catedral and Giralda from the terrace was incredible and stunning...especially at night when it was all lit up! The terrace was quite spacious with a section that had a table and chairs and then a living area as well as space for doing some stretching and yoga. The apartment was clean and comfortable. The beds and pillows were just right! Having two separate bedrooms and bathrooms made the experience especially comfortable for us! Thank you Esther for a wonderful and relaxing experience! We would definitely stay here again in the future!
Respuesta del Departamento de Calidad

Dear Adrianne,

Thank you so much for your kind words. We´re thrilled to hear that you and your friend enjoyed your stay at our apartment. It´s wonderful to know that our early check-in option was convenient for you and that our staff was able to assist you with recommendations and attentive service.

We´re delighted that you appreciated the central location and the breathtaking view of the Cathedral and Giralda from our terrace. It´s great to hear that you found the terrace spacious and enjoyed the comfort of the apartment, including the beds and pillows.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

Meive Furtado9
ENE 2024
Impecável.
Limpeza impecável. Eletrodomésticos novinhos. Tive dificuldade em ligar o fogão de indução , apesar das orientações. Localização maravilhosa. Ótimo atendimento.
Fogão de indução de difícil manejo.
Respuesta del Departamento de Calidad

Dear Meive,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.


Regarding the induction stoves, as a general practice, we typically address any questions that may arise for our guests during the check-in process. We regret that this was not the case in your situation. Had you been informed, we would have promptly attended to any queries you may have had.
Your comments are invaluable to us as we strive to improve. We hope to regain your trust during a future stay.
Kind regards,
Quality Department

Ed Moore10
ENE 2024
This attic a apartment right next to the cathedral was amazing!
Respuesta del Departamento de Calidad

Dear Ed,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department

Claudia Delgado Sotelo10
DIC 2023
Simplemente PERFECTO!!!
Respuesta del Departamento de Calidad

Estimada Claudia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad

Ilana Toledano8
DIC 2023
Excellent emplacement et très bon accueil. Terrasse sympathique et bien équipée. Cependant l’appartement ne correspond pas exactement aux photos. L’appartement était un peu petit et certains équipements nécessitaient des réparations. La cage d’escalier donnait sur la chambre principale donc manque d’intimité et lumière du jour. De plus, il n’y avait pas de chauffage dans la salle de bain parentale. Le canapé était extrêmement inconfortable ne serait-ce que juste pour s’assoir ce qui est vraiment dommage. Hormis ces défauts, nous avons passé un bon séjour. Le rapport qualité prix n’est pas très bon.
Respuesta del Departamento de Calidad

Dear Ilana,
Thank you for sharing your feedback about your stay. We´re glad to hear that you appreciated the excellent location and received a warm welcome. It´s also nice to know that you enjoyed the terrace and found it well-equipped.
On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.

We regret that the sofa did not meet your expectations for comfort. Your observations are valuable, and we´ll review these aspects to enhance the overall experience for future guests.

Despite these challenges, we´re pleased to hear that you had a good stay. We appreciate your honesty, and your feedback will assist us in making necessary improvements. If your plans bring you back to the area, we´d be grateful for another opportunity to host you and provide an improved experience.

Best regards,
Quality Department

ARSENIO MARTIN RODRIGUEZ10
DIC 2023
La situación
Respuesta del Departamento de Calidad

Estimado Martin Rodriguez,
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad

Dee Shober10
NOV 2023
This home was amazing!!! It is just as described and literally feet from the cathedral. Had a great view of the cathedral from the balcony and main bedroom window - you even hear the church bells. A most wonderful and memorable experience made it sad to have to leave. This is truly a gem of a house!
Respuesta del Departamento de Calidad

Dear Dee,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Liz Nunnelley10
NOV 2023
We LOVED this apartment and would recommend it to anyone we knew traveling to Sevilla! The balcony area was unbelievable and the apartment itself was very clean and comfortable.
Respuesta del Departamento de Calidad

Dear Liz,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department

Gladys Stead10
NOV 2023
Ideal location, literally everything in your doorstep! We walked to everywhere. Love the terrace overlooking the Cathedral and La Giralda tower at night. Esther and her team are the best! Highly recommend!
Respuesta del Departamento de Calidad

Dear Gladys, We sincerely appreciate your generous feedback regarding your recent stay. It brings us great pleasure to hear that the location proved to be ideal, offering the convenience of having everything at your doorstep. It is our continuous endeavor to provide exceptional service, and we are grateful for your recommendation.

Quality Department

Laurent Et Aurélie Lombino Et Parlier6
NOV 2023
Points positifs : Bonne literie, en plein centre ville, vue imprenable sur la cathédrale, Points négatifs : Appartement très petit, chambre minuscule, odeur horrible d´égoût dans la salle de bain, linge de lit déchiré et taché, bruyant si fenêtre ouverte,
Respuesta del Departamento de Calidad

Dear Laurent Et Aurélie Lombino Et Parlier,

Thank you for your feedback and for highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.

Regarding the flat, we try to be as transparent as possible in our website and in your booking confirmation, where indicating through descriptions and photographs what our clients will find on arrival. We regret any misunderstanding in this regard.

We deeply regret the inconveniences you encountered with the odor, noise and bed linens. We would like to clarify that the odor and noise are situation unusual and depends heavily on the external agents; nonetheless, we will take steps to prevent similar situations in the future, and improve the soundproofing. Additionally, we regret that some sheets were not in perfect condition. We would have appreciated receiving this information during your stay to provide a prompt response.

Thank for your understanding and we hope to have the opportunity to welcoming you back in the future to offer you a better stay.

Juan Luis Galván10
OCT 2023
Excelente alojamiento en el corazón de Sevilla.
Respuesta del Departamento de Calidad

Estimado Juan Luis, Agradecemos su comentario positivo. Nos complace saber que ha tenido una excelente experiencia en nuestro alojamiento en el corazón de Sevilla. Su satisfacción es nuestra prioridad, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

Departamento de Calidad

Rebecca Schilling10
OCT 2023
Schöne Lage, direkt in der Altstadt. Küche nicht besonders gut ausgestattet....Wohnung hatte Wasserschaden, muss mal neu gestrichen werden = Ende der Saison. Abfluss auf der Dachterrasse war verstopft....Ausblick= genial.
Respuesta del Departamento de Calidad

Dear Rebecca,
Your feedback emphasizing the central location of our apartment is highly appreciated.
We will promptly inspect and paint if deemed necessary.

Your feedback is invaluable to us, and we have taken immediate steps to address this issue by expanding our kitchen equipment to better accommodate our guests in the future.

Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards,
Quality Department

David Lee10
SEP 2023
Wonderful place to stay. Walking distance to the cathedral. Lots of great eating places. Peaceful apartment even in a tourist environment
Respuesta del Departamento de Calidad

Dear David,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,

Quality Department

Samantha Lennox10
SEP 2023
I have stayed in Seville several times and this airbnb had the best location. right in the heart of the city and the view of the Cathedral was incredible. the balcony area was HUGE. We spent much time outside there. The beds also were the best I think I have ever had in an Airbnb, the pillows too. Worth the price for sure.
Respuesta del Departamento de Calidad

Dear Samantha,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,

Quality Department

Matthew Kirk10
AGO 2023
Great location very close to the Cathedral, Real Alcazar, and the Archivos de Indios, and the Santa Cruz neighborhood. Great views of the Giralda from the apartment, we loved enjoying wine and coffee from the patio. Check in was easy, instructions easy to follow, friendly staff. Inma checked us in and speaks English well, but was willing to entertain us trying to speak Spanish, which is a huge reason why we came to Spain. We had no issues with the apartment, and the AC works great which is super important in Sevilla in the summer! 10/10 recommend staying here if your considering it.
Respuesta del Departamento de Calidad

Dear Matthew,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,

Quality Department

Chrissy Courquin10
AGO 2023
This flat was such an excellent find. It had the most spectacular view of the cathedral, it was in the heart of the city and it probably had the best air con in the whole of Seville. The flat itself was very clean and modern, with nice little touches such as coffee pods and miniature toiletries being left for us. I will be recommending this flat to my friends and family.
Respuesta del Departamento de Calidad

Dear Chrissy,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.

Quality Department Manager

Tyler Johnson10
JUL 2023
Great place to stay. Very walkable in the heart of the city. Lots of great restaurants close by and an incredible view from the terrace! Wifi was great.
Respuesta del Departamento de Calidad

Dear Tyler,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Juliana Holt10
JUL 2023
Great location!
Respuesta del Departamento de Calidad

Dear Juliana,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Amilcar Guerra10
JUL 2023
Nice place in a great location with friendly and responsive host!
Respuesta del Departamento de Calidad

Dear Amilcar,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Kevin Paul10
JUN 2023
Great place; great location.
Respuesta del Departamento de Calidad

Dear Kevin,
Thank you so much for your high evaluation, you are welcome to come back any time.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Georgia Williams10
JUN 2023
Lovely apartment in a very central area. Lots of restaurants outside your door but still very quiet accomodation. Highly recommend!
Respuesta del Departamento de Calidad

Dear Georgia,
Thank you for your kind words. We´re delighted you enjoyed the lovely apartment and its central yet peaceful location.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Gerben van Aarst8
JUN 2023
Toplocatie. Restaurants en terrassen in de straat. Fantastisch uitzicht op de kathedraal.
Luxe appartement maar de staat van het onderhoud heel slecht. Douchekop die bijna van de muur valt. Beschadigingen op muur en vloer. Verweerde kussens op het buitenmeubelen.
Respuesta del Departamento de Calidad

Dear Gerben.
Thank you for your feedback regarding the excellent location and the fantastic views of the cathedral. We apologize for the maintenance issues you encountered during your stay. We will address these concerns immediately to ensure a better experience for future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back.
Warm regards,
Jose L.H. Campos
Quality Department Manager

Colleen Archer10
MAY 2023
Amazing!! The location was unbeatable and the rooftop deck was our absolute favorite! Eater was super responsive too, highly recommend this apt! I loved the decorative touches in the apt too. You won’t regret it!
Respuesta del Departamento de Calidad

Dear Colleen, we are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Harlan Abeshouse10
MAY 2023
Great space, air conditioning was excellent, private balcony was big, washing machine worked well.
Respuesta del Departamento de Calidad

Dear Harlan, We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. It would be our pleasure to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Issy Lang8
MAY 2023
This apartment was in a great location, right next to the cathedral!
Respuesta del Departamento de Calidad

Dear Issy. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.

Lynn Jordan8
MAY 2023
Great location in busy fun Sevilla! Great deck for hanging out and watching the action on the street below. Walk from here to many restaurant and all the great sights.
Respuesta del Departamento de Calidad

Dear Lynn,
We deeply appreciate your comments and we will do our best to improve our services. We are glad you enjoyed your stay with us and hope to see you again soon. Thank you very much for choosing us.
Best regards
Jose L.H. Campos
Quality Department Manager

Gary Hayes10
MAY 2023
Great communications. We were a Family of 3 adults the place was fantastic and spacious - outdoor area great - 2 private bedrooms and bathrooms. Sofa bed on living room not used so could accommodate more. Better if children as could be crowded with 2 more adults. Clean early check in to leave bags and right next to the cathedral. Really highly recommended for anyone to stay here- nearest big supermarket was 0.3mile but smaller one close by - if ever in Seville would try and stay again. Many thanks for everything Ester
Respuesta del Departamento de Calidad

Dear Gary,
Thank you for your detailed review and impressions after your stay. It is truly rewarding to know that you found everything that you needed to make your stay a pleasurable one. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Sophocles Ioannou8
ABR 2023
Our expectations were well met and exceeded in some respects. Our only gripe was the dirty floor which unfortunately was not addressed. Such a shame as an easy winner. After saying this we would stay again and recommend. It is our first stay at an tourist apartment so we’ll done
Respuesta del Departamento de Calidad

Dear Sophocles,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.

Jose L.H. Campos
Quality Department Manager

Christian Sandoval10
ABR 2023
We spent Semana Santa in Sevilla and Estees place was better than any hotel. 5 (American Stars) check it out!
Respuesta del Departamento de Calidad

Dear Christian,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Arun Mathews10
MAR 2023
A great place to stay in Seville. Nice apartment right next to the Cathedral on the main street. Maximum use of the space. If this is available, take it!
Respuesta del Departamento de Calidad

Dear Arun,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Brittany Putnam10
ENE 2023
Had a wonderful time. The apartment was beautiful and had a great outdoor space. Able to walk really anywhere you wanted to go. Location was amazing. We had a great stay. Host was very helpful and responded quickly.
Respuesta del Departamento de Calidad

Dear Brittany,
Thank you for making our Mateos Gago Vapartment your choice for your trip to Seville. We are very happy that the apartment met all your expectations. We look forward to receiving you on your next trip.

Jose L.H. Campos
Quality Department Manager

Juraj Zitny8
ENE 2023
Great location, few steps away from the cathedral and many restaurants, cafes etc. Located at the top floor, the elevator helps. Large private terrace with city and cathedral views. The apartment needs some maintenance work however. The ceiling is visibly leaking and the terrace could be refreshed a bit. If fixed I would then rate 5*.
Respuesta del Departamento de Calidad

Dear Juraj,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments and observations will help our teams reaching that goal. Rest assured that we are fixing already the leaking problem on the ceiling. However, we are happy that you enjoyed your overall stay. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Jose L.H. Campos
Quality Department Manager

Mihaela Vorvoreanu10
DIC 2022
Like most apartmets in tourist locations in Europe, this is managed by a company. They communicated clearly and promptly. The apartment seems to be newly renovated and is very clean. The location is in the heart of the old city - very touristy, but only steps away from the Cathedral and the Real Alcazar. The terrace is lovely, but we didn’t get to enjoy it as much; during the day it was hot, and at night the smell of fried fish from the downstairs restaurants made it unpleasant. A few useful things to know: - the building does have an elevator - the showers are tiny and the water pressure is not great (to be expected on the top floor of an old building) - the A/C works very well

Yolanda10
DIC 2022
Una experiencia increible , desde el minuto uno con la atención al cliente, a la bienvenida en el apartamento. El apartamento es maravilloso, tiene una decoración exquisita, no le falta detalle y la ubicación no puede ser mas perfecta. Desde luego un 10!!!!. Ha sido un grandisimo acierto 100% recomendable. Gracias por la profesionalidad .
Respuesta del Departamento de Calidad

Estimada Yolanda:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Stephanie Manson9,3
NOV 2022
Great location. Everything we wanted to do was walkable. Surprisingly quiet given the vibrant restaurant scene downtown. There are bells from the Cathedral, but we enjoyed hearing them. Communication was via Whats App and with a different person than confirmed the reservation, but managed by a company and responsive. No house guide so you have to figure out the appliances, blinds, heating, etc in the apartment with some trial and error, but we didn´t have a problem. Great roof terrace, and very helpful elevator to make sure you and bags get there with grace.
Respuesta del Departamento de Calidad

Dear Stephanie,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Jenny D8,7
NOV 2022
Central, modern apartment in Seville. We just had a few issues with cleanliness (bathroom plumbing smelled a bit sometimes but nothing too bad) and roof top terrace isn’t as in good condition as the photos, but otherwise really good. It can also be a bit loud in the evenings but perfectly located and nicely decorated, with comfortable beds and good security.
Respuesta del Departamento de Calidad

Dear Jenny, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We hope you give us the opportunity to serve you again in the near future.

Jose L.H. Campos
Quality Department Manager

Gilbert Feibleman10
OCT 2022
We rented Esther’s apartment for 4 nights based on Air BnB reviews. Location is amazing as is the L shaped terrace. So both open and covered terrace seating. Well equipped with cooktop, oven, clothes washer, Nespresso, toaster and kettle. Good sized fridge. Very clean. Plus it has two full baths. Good A/C. The bedrooms and bathrooms are a bit small but that is the trade off for the large outdoor space. Very safe and lively area with dozens of tapas places out the door. Highly recommend reserving a lunch or dinner at La Brunilda about 15 min walk. Would stay here again

Jeri Sanford9,7
SEP 2022
The apartment is comfortable and wonderfully located. The kitchen is minimal but there is no need to cook with all the abundance of cafes and restaurants right outside the door.
Respuesta del Departamento de Calidad

Dear Jeri, thank you very much for your time to share your opinion, nit means a lot to us. We are glad to know that you enjpoyed the comfort we provide and it would be a pleasure to welcome you back anytime you plan a visit to Seville.

Aija T.
Quality Department

Ann Pittard9,7
SEP 2022
Lovely apartment with fantastic views of the cathedral, particularly at night. Well located for restaurants and bars, which are literally on the doorstep, but bedrooms are quiet at night. The cathedral bells were not problem. Well equipped with nice little touches such as toiletries. We were travelling as two friends and it was good to have two bathrooms.
Respuesta del Departamento de Calidad

Dear Ann, thank you very much for choosing our apartment and for your insights following your recent stay. We highly appreciate your feedback and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Catherine9,3
SEP 2022
La personne qui a fait le check-in était tres professionnel. Ayant déja eut de l´expérience sur des appartements par Genteel Home j´étais un peu déçus de celui-ci. - entre autre les sanitaires, la terrace et les équipements (mobilier...) et la télévision.

Steven Krause10
SEP 2022
Esther was very friendly and welcoming upon arrival. The place was even more beautiful in person and we had an amazing stay. Such a good location too. Would love to go back again.
Respuesta del Departamento de Calidad

Dear Steven, thank you very much for staying with us and for sharing your personal experience. It is such a pleasure to know that you had a pleasant stay. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Shailesh Jain10
AGO 2022
No ha dejado ningún comentario.

Monica Perez8,3
AGO 2022
El apartamento tiene una ubicación inmejorable. Muy bonito y amplio. Fueron muy amables. La terraza es estupenda, pero tanto los sofás como la mesa y sillas estaban muy sucios y no pudimos usarla en todo el tiempo que estuvimos.
Respuesta del Departamento de Calidad

Estimada Monica, muchas gracias por sus comentarios y por destacar nuestra excelente ubicación.
Hemos tomado nota de sus observaciones relacionadas con la limpieza y pedimos disculpas por cualquier inconveniente. Sin embargo, no aparece en nuestros registros que nuestro personal haya tenido conocimiento de lo que nos comenta durante su estancia con nosotros. Para una futura ocasión, por favor, no dude en expresar sus preocupaciones y dirigirse al equipo para informarnos de cualquier imperfección de servicio, estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Ekaterina10
AGO 2022
Excelente experiencia. Limpieza, atención por parte del equipo y las instalaciones .. todo de 10! Volveria sin duda.
Respuesta del Departamento de Calidad

Estimada Ekaterina, muchas gracias por compartir su opinión. Estamos encantados de saber que hemos contribuido a su bienestar durante su estancia en Sevilla.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos poder servirle de nuevo pronto.

Aija T.
Departamento de Calidad

Muath Alshehri8,7
JUL 2022
You can’t find a better location, good communications. The apartment is a bit old unlike the photos.
Respuesta del Departamento de Calidad

Dear Muath, thank you very much for choosing our apartment for your stay and for taking the time to share your personal opinion. We highly appreciate your constructive feedback and hope to see you on future trips to Seville.

Aija T.
Quality Department

Kelly10
MAY 2022
Great place. Clean. Bright. Perfect location. Esther was great at communication before and during our trip. Jose greeted us at the apartment and left us with great recommendations for our stay. Great experience overall
Respuesta del Departamento de Calidad

Dear Kelly, we highly appreciate your feedback. Thank you for sharing the highlights of your stay, we are glad to know that we were able to match your holiday expectations.
hope to meet you soon again.

Aija T.
Quality Department

John10
MAY 2022
Great location! Great air conditioning! Good check in with Teresa with recommendations.
Respuesta del Departamento de Calidad

Dear John, thank you very much for taking the time to review your stay, it was a pleasure to assist you.
We look forward to serving you again soon.

Aija T.
Quality Department

Salvador9,7
ABR 2022
The apartment is in a perfect location. 2 minute walk to the Cathedral. There are lots of bars and restaurants on the doorstep. Highly recommended.

Zlatimira10
ABR 2022
This was not my first trip to Seville. The location of the Apartament is unbeatable. Highly recommended.

Gareth9,7
ABR 2022
This is about Location, Location, Location! A very well located apartment that is so central to the Cathedral, with so many nice dining areas in a pedestrian area! Taxi is an entertainment with such narrow access roads! On a final note Seville is absolutely fabulous!

Pat10
MAR 2022
Great flat. The location is perfect. So close to the centre of Seville with many bars and restaurants on the doorstep.

Angela9,7
MAR 2022
We had a lovely stay at this airbnb. It is perfectly situated for the main sites of Seville and there are many fabulous places to eat right on the doorstep. I am a light sleeper, so took earplugs and was grateful for them, as the apartment is so close to the cathedral bells, which do ring on the hour. Otherwise, it was remarkably quiet. The roof terrace is an added bonus.

Louisa9,9
MAR 2022
Fabulous apartment in a fabulous location. Lovely warm welcome from a knowledgeable member of staff. Terrace is awesome and well worth the money. Great kitchen equipment, everything you could need, sharp knives (usually blunt in most places in my experience), even a blender should you feel the urge to blend something! Nespresso pods, tea bags etc aren´t provided which is a bit disappointing but can be bought in the supermarket, about 8 mins walk. No chance of a long lie with the bells from Giralda and every other direction(!) in the morning but managed to get used to the ones through the night and could sleep through by the third night. Bonus having two shower rooms. I will definitely try to book this apartment if I am in Seville again.

Steven10
FEB 2022
Excellent location, very private and very peaceful. The apartment is large enough for a small group of a family. There is a lift/elevator to get you to the top floor as well. Definitely would return to stay here.

Becky9
FEB 2022
The location was perfect and the outdoor space was lovely. As other reviewers have mentioned, the apartment is quite small but it suited our family of three for our two night stay.

Linda10
ENE 2022
The flat was exactly as on the picture. Great location, really clean and the roof terrace is definitely worth it!
Respuesta del Departamento de Calidad

Thank you for your positive review.
We appreciate your highlights on the excellent location and cleanliness of the apartment. We are glad to hear that you had a pleasant stay with us.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Andreea Claudia10
ENE 2022
Muy bonito el apartamento y muy buena ubicación. Se ve la giralda y la iglesia desde la terraza.
Respuesta del Departamento de Calidad

Le agradecemos su amable opinión de nuestro apartamento.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.y esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Sven9,7
ENE 2022
Nice appartment with a great roofterrace, ideally located for a city trip in Sevilla.
Respuesta del Departamento de Calidad

Thank you very much for your comments.
We are glad to hear that you enjoyed our excellent location and had a memorable stay.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Alexandra10
DIC 2021
If you are looking to be in the absolute center of everything in Seville, this is a perfect place. Gorgeous views of the cathedral just off your private rooftop terrace, walking distance to everything, and a modern and comfortable apartment. If you are a light sleeper you may struggle with the ever present ringing of the cathedral bells and catching a ride can be tricky because of the closed off walking streets, but these are minor for the location and features of the flat. Awesome stay and INCREDIBLE location!
Respuesta del Departamento de Calidad

We would like to thank you for your positive review regarding your stay in our apartemnt and we are delighted to read that we were able to match your expectations.

Thank you for making us your choice accommodation in Seville. We hope to see you again in the future.

Aija Teilane
Quality Department

W.N9
OCT 2021
Hebben 33 fijne vakantie dagen doorgebracht in dit appartement. Appartement is wat kleiner dan verwacht , maar prima. Het uitzicht van terras is schitterend mooi! De locatie fantastisch. De gezellige drukte van de straat met vele restaurants en terrasjes hoor je in appartement niet (dubbel glas). We komen hier zeker terug!!! Mooi appartement, schitterend uitzicht en top locatie, wat wil je nog meer.

Guillaume10
OCT 2021
Appartement très bien placé au pied de la cathédrale! Tout est conforme et la grande terrasse est très appréciable.

Nathalie Et Margaux10
OCT 2021
Appartement extrêmement bien situé : au pied de tout les petits restaurants et sites à visité . La terrasse est un atout majeur pour se prélasser après une longue journée de visite. La literie était très bonne et l’appartement bien agencé. Vue imprenable sur la Giralda! Nous avons été très bien accueilli avec pleins d’informations utile pour notre séjour ! Je recommande vivement !

Juliette Devisscher10
SEP 2021
Great location, very nice apartment!

David10
NOV 2020
Great location, with fantastic views across the city. Beautiful apartment, very clean and stylish. Would definitely recommend staying here.

David10
AGO 2020
Great location, with fantastic views across the city. Beautiful apartment, very clean and stylish. Would definitely recommend staying here.

Jason10
FEB 2020
A really wonderful experience. Super-responsive and attentive hosts who gave us great advice on local events, and even helped us to book them. The place is stylish and cozy -- perfect for a couple or a small family. Outstanding location in the center of everything without being loud. Gorgeous and ample rooftop terrace. If we came back to Seville we would definitely check to see if this place was available again. Highly recommended.

Nevenka10
FEB 2020
The appartment is bright, extremly clean, with beautiful terrace in the heart oft the city. Cathedral, Alcasar, santa Cruz is a just few steps from the apartment! You have everithing what you need in apartment. A special experience is enjoying a glass of wine on the beautiful terrace overlooking the cathedral. Highly recomended!

MSRO9,8
ENE 2020
Au cœur du centre historique de Seville
L’emplacement à 2 pas de la Giralda, du Réal Alcázar et du quartier juif dans rue animée avec restaurants et Bodega. La terrasse avec vue sur la cathédrale et les toits. L’appartement tout neuf et bien équipé. Les 2 chambres avec bonne literie, dressing et 2 belles salles de bain. L’accueil à notre arrivée très sympathique.
Le bruit des hottes des restaurants en terrasse jusqu’à 1h du matin et les travaux dès 08h.
Respuesta del Departamento de Calidad

Cher MSRO, Tout d´abord, nous tenons à vous remercier pour votre merveilleuse appréciation après votre visite dans notre appartement et nous sommes heureux de lire que nous avons pu répondre à vos attentes à cette occasion. Nous sommes également heureux de lire que vous avez apprécié le confort de la chambre que vous avez réservée et merci de souligner sa beauté car nos chambres sont conçues pour garantir des séjours inoubliables avec nous. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle

Shaun10
ENE 2020
The apartment is excellent. Everything works! The cakes were a nice touch. The location is enviable. If you want to be in the centre of everything then choose this place. It is fabulous. And quiet. We could drop off our luggage before we parked our car, although we had to be a little tenacious with this as its a predominently pedestrian area and the police redirected us twice! If we came back to Saville we would definitely stay here if it was available.