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Apartamento
Iris

Sevilla · El Arenal

9,3 (163 valoraciones)


1-4
Huéspedes

2
Dormitorios

2
Baños

120 m2
Superficie

Sobre el alojamiento

Este magnífico apartamento se encuentra en una pequeña calle peatonal del barrio de El Arenal en Sevilla, un lugar hermoso y con mucha tradición ubicado ajunto a la Plaza de Toros de la Maestranza, a escasos metros de la Catedral. Es una zona alegre y segura, bien comunicada y accesible, y con gran variedad de pequeños restaurantes y comercios típicos.

El apartamento consta de dos habitaciones dobles,una de ellas con aire acondicionado portátil, dos baños completos, un salón cómodo y luminoso con un espacio comedor para cuatro comensales y una cocina completamente equipada. Hay una cama de matrimonio en una de las habitaciones y dos grandes camas individuales en la otra. El apartamento se encuentra completamente reformado y ha sido amueblado y decorado con gusto con materiales elegantes y de primera calidad. Está completamente equipado para que sus huéspedes puedan disponer de todo lo necesario para pasar en él una agradable estancia.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 3ª Planta
Ascensor Disponible
Fibra óptica Gratis
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/SE/01053


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:



• Servicio de restauración cuya carta puede consultar aquí


• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.


• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.


*Posibilidad de limpieza periódica diaria aparte. Consultar precio.


Valoración de la propiedad

9,3 (163 Valoraciones)

Ubicación
9,9
Calidad
9,1
Limpieza
9,5
Personal
9,4
Instalaciones
9,2
Recomendación
9,1

Nos interesa tu opinión


Opiniones de nuestros clientes

Edward Ney8
FEB 2024
Fabulous central location with all amenities within walking distance. Note that we believe there is no place to park a vehicle. Excellent host with quick response. We had an issue with shower and fixed within the hour. Elevator was a real asset as apartment is on the top floor. Apartment has ample room for 4 adults, well equipped kitchen with all the appliances, (although we did have to buy a t-towel), 2 bedrooms with comfortable beds and 2 bathrooms, one ensuite. Could have used a smart TV but in Sevillia watching TV would be your last choice. The only real drawback is that the street is traffic busy and is very noisey - all night!
Respuesta del Departamento de Calidad

Dear Edward,

Thank you for your detailed review of your recent stay with us! We´re thrilled to hear that you found our central location convenient and enjoyed the proximity to all amenities. Regarding parking, while our building doesn´t have its own parking facilities, there are public parking options available just a 5-minute walk away, and we apologize for any inconvenience this may have caused. We´re delighted that you found our host´s response time excellent and that any issues were promptly addressed. We understand the importance of a comfortable stay and are glad the elevator made accessing the top floor hassle-free.

It´s fantastic to hear that you found the apartment spacious and well-equipped for your needs. We apologize for the occasional noise issue, which can be influenced by external factors like local festivities. We will take into account your comment to improve the soundproofing system of the apartments if necessary.

Once again, thank you for choosing to stay with us, and we hope to welcome you back again in the future.


Quality Department.

Jue Wang9
FEB 2024
No ha dejado ningún comentario.

Rose Zywiol10
FEB 2024
Great location.
Respuesta del Departamento de Calidad

Dear Rose,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department

Dan Maiden10
ENE 2024
No ha dejado ningún comentario.

Charleen Duncan9
ENE 2024
Great location, in a great spacious apartment, good communications from the team on the ground.
Great location, spacious apartment and well equipped.
No parking, noisy at times.
Respuesta del Departamento de Calidad

Dear Charleen,
Thank you for noting the convenient location of our apartment in your review.

Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department

Vladimir Nazarchuk8
DIC 2023
No ha dejado ningún comentario.

Michael Strecker10
DIC 2023
beautiful place surrounded by shops and great restaurants. All the major attractions are within easy walking distance. Best to contact them by telephone orWhats App because it´s a robot responding on airbnb app.
Respuesta del Departamento de Calidad

Dear Michael,

Thank you for your positive review. We´re delighted to hear that you found our place beautiful and enjoyed the convenience of being surrounded by shops and great restaurants. It´s wonderful that the major attractions are within easy walking distance. We appreciate your tip regarding communication and will strive to improve our response on the app. We look forward to hosting you again for another pleasant experience.

Kristof Swalens7
DIC 2023
Appartement voor het gezin
Het appartement is ruim en uitstekend gelegen. Personeel is super vriendelijk Lift
Badkamer stinkt enorm De ramen houden geen geluid tegen waardoor je bijvoorbeeld elke auto hoort. 1 nacht een constant gezoom in de kamer van een installatie op het dak.
Respuesta del Departamento de Calidad

Dear Kristof,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.

We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.

Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.

We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department

José Vázquez Cachero10
DIC 2023
La amabilidad del personal. En el viaje venía mi madre de 81 años con movilidad reducida, nos cambiaron el apartamento por un problema con el sofá cama. El nuevo apartamento tenía escaleras. Lo dijimos y al final nos cedieron los dos apartamentos para el grupo de 6 personas.
Respuesta del Departamento de Calidad

Estimado José,
Estamos extremadamente agradecidos por su detallada reseña y particularmente por sus amables palabras hacia nuestro dedicado personal. Nos llena de gran alegría saber que los esfuerzos de nuestro equipo han sido apreciados y han impactado positivamente su estancia. Sus generosos comentarios nos inspiran y alientan a esforzarnos continuamente por la excelencia en nuestros servicios. Esperamos tener la oportunidad de atenderle nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad

Marco Vaz9
DIC 2023
Serviu para o efeito
Localização, no geral o apartamento está bem, possui tudo o que uma familia de 4 pessoas necessita.
Na pesquisa booking escolhi alojamento com estacionamento. Quando cheguei não havia estacionamento, disseram que podia por num parque publico proximo. Não gostei nada. O ar condicionado do quarto já tem uns anos e faz imenso barulho, recomendo colocar um novo. Deviam ter mais um aquecedor a luz na casa de banho principal.
Respuesta del Departamento de Calidad

Dear Marco,
Thank you for taking the time to share your feedback. We´re pleased to hear that the apartment served its purpose and overall met the needs of your family of four.

We sincerely apologize for any inconvenience regarding the parking situation. Your input is valuable, and we´ll review our communication to ensure accurate information is provided during the booking process. We understand the importance of a quiet and efficient air conditioning system, and we appreciate your recommendation for an upgrade. Additionally, your suggestion for an additional heater in the main bathroom is noted.

Your comments contribute to our continuous improvement, and we´re grateful for your understanding. If your future plans bring you back to the area, we hope to have the opportunity to provide you with an enhanced experience.

Kind regards,
Quality Department

Carlos Elizalde9
DIC 2023
No ha dejado ningún comentario.

dragan tomic10
DIC 2023
Zaista perfektna lokacija,kao i udobnost, sadržaj i veličina apartmana.
Respuesta del Departamento de Calidad

Dear Dragan,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department

Pedro Jesús Lopez Cantero8
NOV 2023
Ubicación
Ruidos
Respuesta del Departamento de Calidad

Estimado Pedro Jesús,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.

Sin embargo, parece que algunos aspectos no cumplieron sus expectativas, y es por ello que nos gustaría expresar nuestras disculpas más sinceras. Respecto al ruido, pese a que depende mucho de agentes externos como la época del año, trabajaremos para mejorar los sistemas de aislamiento y asegurar una estancia sin ruido a nuestros futuros clientes.
Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.
Saludos cordiales,
Departamento de Calidad

Iñaki Izaguirre Ayerbe10
NOV 2023
Ubicación
Respuesta del Departamento de Calidad

Estimado Iñaki, Agradecemos su comentario. Nos complace saber que apreció la buena ubicación de nuestro establecimiento. Si hay algo más en lo que podamos ayudarle o mejorar para su próxima visita, no dude en hacérnoslo saber. Esperamos recibirle nuevamente en el futuro.

Departamento de Calidad

Francesca Iorizzo6
NOV 2023
Posizione strategica perche vicinissima al centro. Il servizio di customer service pronto e chiaro.
Pulizia pessima, posizione su strada molto rumorosa.
Respuesta del Departamento de Calidad

Dear Francesca,

Thank you for your feedback. We are glad to hear that you enjoyed the central’s location of Iris as well as the service of our team.

We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.

Regarding the noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests.
Once again, thank you for sharing your experience with us. We take note and assure you that we will attend to all the details in order to offer more rewarding stays. If you would like to come back to us again, we are committed to providing you with a much more memorable experience.

Quality Department.

Erica Brandi8
NOV 2023
No ha dejado ningún comentario.

Haris Ibrahimagic9
OCT 2023
No ha dejado ningún comentario.

Gaye Vincent10
OCT 2023
Great location. Love Sevilla.
Location was great, easy walking distance to all attractions. Staff were amazing - provided lots of information on places to eat and go and responded quickly to any questions. Would recommend.
Bathroom 1 shower drain was blocked … but easily fixed.
Respuesta del Departamento de Calidad

Dear Gaye,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department

Silvia Iovaldi10
OCT 2023
Muy cómodo y bien ubicado
Respuesta del Departamento de Calidad

Estimada Silvia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad

Leena Ackermann10
OCT 2023
No ha dejado ningún comentario.

andrew john heston10
SEP 2023
Stunning apartment with lots of luxurious touches
What can i say,we were greated by Marien with a warm welcome and a big smile and shown to the amazing apartment,the apartment it´s self is fantastic equipped with everything you will ever need for a home from home experience,comfy beds great showers a really well stocked kitchen and a really large spacious apartment minutes walk from everything you need from the supermarket across the road to bars resturants and culture you can want,the quality over all is fantastic the linen and towels are of a very high quality to give you that luxurious feel,no detail has been left untouched. Can´t wait return
Absaloutly nothing
Respuesta del Departamento de Calidad

Dear Andrew John,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,

Quality Department

Margaret OSullivan9
SEP 2023
Fab roomy apartment in a excellent location. Close to everything your need and want to see.
Loved the location and size of this apartment in the Arenal district. The apartment was very spacious allowing us to relax on our three days in Seville. It had everything we needed and loved that the even provided laundry tabs for us to use. The master bedroom was very spacious along with its ensuite. Air conditioning in the living and master bedroom. And a fan in the second room. Apartment was in east walking distance of all of the old city and the stunning attractions. And cafes, restaurants, bars and groceries all within a very short distance. Would highly recommend.
Not much you couldn’t like here except that the second room got a little warm. An air conditioner would be good in here too. Also the main bathroom got a little whiffy at times due to no external venting.
Respuesta del Departamento de Calidad

Dear Margaret,
Thank you for choosing our apartment in the Arenal district and for taking the time to share your feedback with us. We are delighted to hear that you loved the location and spaciousness of the apartment, which allowed you to relax and enjoy your three days in Seville. It´s wonderful to know that you found everything you needed during your stay, including the laundry tabs we provided for your convenience.

We are pleased to hear that the master bedroom and ensuite were spacious and comfortable for you. The presence of air conditioning in the living area and master bedroom, as well as a fan in the second room, is intended to provide our guests with a comfortable environment, especially during the warmer months.

We appreciate your recommendation and are grateful for your kind words regarding the apartment´s proximity to the old city, attractions, and various amenities like cafes, restaurants, bars, and grocery stores.

Regarding your feedback about the second room and the main bathroom, we take your comments seriously, and they will be considered as we continually work to enhance our accommodations.

Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back in the future. Please do not hesitate to reach out to us if you plan another visit to Seville.

Thank you for choosing us as your accommodation provider.

Warm regards,

Quality Department

cristina piedade1
SEP 2023
Localização
Limpeza Cama partida Baratas
Respuesta del Departamento de Calidad

Dear Cristina,
We sincerely appreciate you taking the time to share your feedback with us following your stay at our apartment.

We deeply regret that your experience did not meet our usual standards of cleanliness and comfort. Regarding the sofa, we are very sorry that it was not in optimal condition during your stay. We tried to resolve it as soon as possible, but it proved to be quite challenging. We assure you that we are already working on this issue, and the sofa will be replaced to prevent a recurrence in the future. We also hope that the compensation offered by our customer service department to offset the inconveniences you experienced during your stay was to your satisfaction and helped make your stay a bit more pleasant.

We appreciate your feedback as it helps us identify areas for improvement and provide a better experience for our guests. We hope you will give us another opportunity in the future to demonstrate the quality of our services.

Warm regards,
Quality Department

Darko Djurovic10
SEP 2023
No ha dejado ningún comentario.

Simone Antenucci10
AGO 2023
Tutto perfetto
Respuesta del Departamento de Calidad

Dear Simone,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.

Jose L.H. Campos
Quality Department Manager

gianpaolo spagnulo10
JUL 2023
Bell´appartamento, grande, centrale confinante con l´arena di Siviglia. Super accessoriata. Molto comodi i letti.
Per essere proprio fiscali, mancavano solo tovaglie e tovagliette
Respuesta del Departamento de Calidad

Dear Gianpaolo,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Zah Hussain5
JUL 2023
Location
No air con in a room and blocked bath drains
Respuesta del Departamento de Calidad

Dear Zah247,
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would have been more than happy to address the issues with the air conditioning and blocked bath drains had we been informed during your stay. We take guest feedback seriously, and we will certainly investigate and rectify these issues to ensure a more comfortable experience for future guests. We hope you enjoyed other aspects of your stay and that you consider returning in the future.
Kind regards,

Quality Department

Cristina Montesdeoca López8
JUL 2023
No ha dejado ningún comentario.

Tina Le10
JUL 2023
This apartment was a great home base for our 3 day stay in Seville. We were met at the apartment by Reyes who took a lot of time to show us everything in the apartment, and gave great tour recommendations. There were a few minor issues that were taken care of right away, and that was very much appreciated. The apartment was elegant and well appointed, with a beautiful foyer, good working air conditioner, clean crisp sheets, thick towels and even olive oil and balsamic vinegar in the kitchen. It is right across the street from a mini market, and only a few blocks from restaurants, shops and city center. 100% recommend!
Respuesta del Departamento de Calidad

Dear Tina,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Tomas Murillo8
JUL 2023
The place. Spacious enough.
The sofa bed is not suitable for sleeping an adult
Respuesta del Departamento de Calidad

Dear Tomas,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager

Goran Gemovic10
JUL 2023
No ha dejado ningún comentario.

LOIC BABIN9
JUL 2023
Clean and cosy appartement. Well furnished and decorated with taste. Fully equipped (dishwasher, washing machine, toaster, Located next to Seville toro arena and within 5 minute walking distance of all Sevilla s main attractions ( Giralda,Alcazar,Santa Cruz, bars & restaurants)Quiet area, but appartment was soundproof anyway. Supermarket open from 10am to 10pm neearby the appartement .Clean linen .Owner left soaps, body lotion and other goodies in the bathroom. Oil, vinegar ans other essentals were left in the cooking room as well
In one room air condtionning was not working so well A quick fix of hot air exhaust should help All beds were comfortable except for convertible sofa in the living room for which , bed slats were missing making it unconmfortable.
Respuesta del Departamento de Calidad

Dear Loic,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Jocelyne Raad10
JUL 2023
highly recommended for a family vacation
we were 2 families and took 2 app, the location was excellent, the apartment was spacious, had all facilities , very clean , great location and the most important is the managing group who was very professional , friendly and helpful
we had an issue with one AC not working well, but really this did not affect our stay
Respuesta del Departamento de Calidad

Dear Jocelyne,

Thank you for your wonderful review! We´re thrilled to hear that you and your families had a great vacation and enjoyed the spacious and well-equipped apartments. It´s great to know that the location and cleanliness met your expectations. We´re also glad to hear that our managing group provided you with professional, friendly, and helpful service. We apologize for the AC issue, we have already worked on it to solve the problem to it does not recur in the future. We´re pleased that despite it you enjoyed your stay. Your recommendation means a lot to us, and we hope to welcome you all back again in the future.

Quality Department.

Elias Bsrzallo10
JUN 2023
La ubicación es excelente, cerca del Guadalquivir y del malecón. El piso Excelente y súper acogedor. La hemos pasado muy bien y sin duda al volver a Sevilla volvería a este piso. Los andrógeno es muy amables y muy gentiles. Muchas gracias x todo.
Respuesta del Departamento de Calidad

Dear Elias,
Thank you for your kind words. We´re delighted that you enjoyed the excellent location and cozy apartment. We look forward to welcoming you back to Sevilla in the future. Many thanks for your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Jesús Hernández Aranda9
JUN 2023

Linda Rendes10
JUN 2023
A beautiful and clean apartment located on a quiet little street conveniently located near the waterfront, restaurants, a supermarket, the Seville cathedral and many other sites. There is a well appointed kitchen, we made breakfast every morning. The bedrooms and bathrooms were excellent sizes. Good closet space for your clothing. The air conditioning worked well to keep the apartment cool which is very important as Seville gets very hot. The Genteel team were very easy to reach and replied back promptly to any of our questions. Marien greeted us and gave us access to the apartment. She also provided us with a map of Seville which she highlighted key historic sites and neighbourhoods to visit along with restaurant recommendations. I would definitely recommend this apartment to anyone visiting Seville.
Respuesta del Departamento de Calidad

Dear Linda,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Francq Volders9
JUN 2023
Muy cerca de todas las atracciones. Algo de ruido de la calle.
Respuesta del Departamento de Calidad

Estimado Frank, Le agradecemos su comentario a cerca de su positiva experiencia con nosotros, así como nos alegra saber que la ubicación era idónea. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantienen dentro de los límites razonables para que nuestros clientes no se vean perturbados por el ruido del tráfico exterior. A veces es imposible garantizar esto. Sin embargo, estamos felices de saber su opinión y así poder continuar mejorando. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Leire Merino8
ABR 2023
Fantastica estancia, ruido de la plaza si hay corrida
Acogida maravillosa, todo facilidades. Muy amplio y limpio. Apartamento super cómodo y ubicado en un lugar ideal.
Importante tener en cuenta que estando pared con pared con la plaza de toros, si hay corridas, habrá mucho mas ruido por las mañanas por el mantenimiento de la plaza.
Respuesta del Departamento de Calidad

Estimada Leire:
Le agradecemos sinceramente por su amable reseña acerca de su estancia en nuestro apartamento en Sevilla. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas. Gracias por las observaciones sobre la plaza de toroe.
Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.

Jose L.H. Campos
Director de Calidad

Marina Garrido Rodríguez10
ABR 2023
Excelente
Ubicación excelente, todas las comodidades en el apartamento, trato estupendo
Es un ruidoso debido a la ubicación pero con las ventanas cerradas se sobrelleva bien.
Respuesta del Departamento de Calidad

Estimada Marina:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.

Jose L.H. Campos
Director de Calidad

Isabel Maria Catalán Selvatico9
ABR 2023
En general todo. Buena ubicación, el piso en muy buenas condiciones y el trato perfecto.
No había nada que no me gustará.
Respuesta del Departamento de Calidad

Estimada Isabel María:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos agradecidos de que nuestra ubicación céntrica haya contribuido de manera positiva a su experiencia. Nos esforzamos por brindar a nuestros huéspedes una posición privilegiada en la ciudad, ofreciendo comodidad y fácil acceso a atracciones y servicios. Su satisfacción es nuestra máxima prioridad, y esperamos tener el placer de recibirlo nuevamente pronto. Por favor, háganos saber si hay algo más que podamos hacer para mejorar su próxima visita.

Jose L.H. Campos
Director de Calidad

peter cross9
MAR 2023
Great apartment in a great city.
Iris apartment - top floor. 2 bed. Location- very central. Great size and style. Big en suite bathroom. Walk-in shower. Clean and well equipped. Would book again.
On a street with some traffic noise sometimes.
Respuesta del Departamento de Calidad

Dear Peter,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Adela Bardon9,5
MAR 2023
El apartamento Iris esta muy bien ubicado, nos ha permitido ver la ciudad sin coger transporte, sus instalaciones muy buenas, las camas comodas, tiene todo lo necesario, una buena experiencia
Respuesta del Departamento de Calidad

Estimada Adela:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Apreciamos que se tome el tiempo para describir positivamente la ubicación y la comodidad que las instalaciones ofrecen.
Esperamos tener la oportunidad de volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Matea Martinović10
MAR 2023
würden wir sofort wieder buchen
super Lage, viel Raum, Balkon, Sauberkeit, sehr helle Räume.
kein Salz und Pfeffer in der Küche.
Respuesta del Departamento de Calidad

Dear Matea,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Iratxe Regulez8
MAR 2023
No ha dejado ningún comentario.

Piotr Naumczyk10
FEB 2023
Apartament super! rewelacyjny. Mieliśmy 2 apartamenty każd po 120m położone po przeciwnej stronie ulicy. Apartamenty bardzo blisko centrum, w samym sercu Sewilli. Apartamenty na wysokim poziomie. Łóżka mega wygodne. Czyściutko. Nie ma się naprawdę do czego przyczepić. Była nas grupa 10 osób. Wszyscy jesteśmy bardzo bardzo zadowoleni. Gorąco polecam!!!
Respuesta del Departamento de Calidad

Dear Piotr,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Lorenca Memed8
FEB 2023
No ha dejado ningún comentario.

Elke Laschet10
FEB 2023
Tolles Apartment mit ausgezeichneter Betreuung durch den Vermieter
Das Service des Genteel Teams war einfach perfekt und hätte nicht besser sein können: man war immer für Fragen oder Anliegen erreichbar. Der Empfang im Apartment war toll. Zwei kleinere Reklamationen (eine kaputte Lampe und ein fehlender Badewannenstöpsel) wurden prompt erledigt. Mitte der Woche wurde das Apartment sogar gereinigt und die Handtücher getauscht! Weiteres großes Plus: es wird keine Kaution verlangt!
Das Apartment befindet sich in einem wunderschönen alten Haus, daher gibt es leider auch die damit verbundenen üblichen Probleme: - Fenster schützen nicht vor Straßenlärm und in den Wintermonaten wird es nachts ziemlich kalt- dagegen hat der Vermieter allerdings mit einem Heizstrahler und einer wärmenden Klimaanlage vorgesorgt! Somit kann man Genteel nur eine ausgezeichnete Bewertung geben!
Respuesta del Departamento de Calidad

Dear Elke, It is an honour to us and a great reward to read reviews like yours. At Genteel Home we work hard everyday to provide our guests with the best of confort and we are very glad to know that we have succeeded. We hope to have the opportunity to welcome you back again at any of our apartments. Jose L.H. Campos Quality Department Manager

martin guitler10
ENE 2023
Muy amplio y cómodo.
Todo impecable.
Respuesta del Departamento de Calidad

Estimado Martin:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Vania Ferreira9
ENE 2023
A localização é perfeita, você vai a todos os pontos turísticos a pé. O apto é super limpo, organizado e confortável.
Respuesta del Departamento de Calidad

Dear Vania,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Paula Martínez Hervás9
ENE 2023
La ubicación
El ruido, pero algo normal con la ubicación que tiene
Respuesta del Departamento de Calidad

Estimada Paula:
Muchas gracias por evaluarnos y compartir sus impresiones con nosotros. Estamos encantados de ver que el apartamento y su ubicación han conseguido que tuviera una estancia memorable en Sevilla.

Jose L.H. Campos
Quality Department Manager

vincent cazaux10
ENE 2023
No ha dejado ningún comentario.

Stefania Borin8
ENE 2023
ottima qualità/prezzo
posizione e spazi per 4 persone
letti scomodi, rumore dalle strade e impianto elettrico
Respuesta del Departamento de Calidad

Dear Stefania,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks as well. This will help us know which aspects we can still improve. We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Jordan Daniel10
DIC 2022
Lovely flat in a great location
The flat had everything we needed in a location that was great for exploring Seville.
Respuesta del Departamento de Calidad

Dear Jordan,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

Eva Rodriguez Morales9
DIC 2022
No ha dejado ningún comentario.

Michal Pradzynski10
NOV 2022
No ha dejado ningún comentario.

Madeleine SABASTIA7,9
NOV 2022
No ha dejado ningún comentario.

Irina Cira10
NOV 2022
Fabulous apartment situated in the old town
Paola - our contact - was very nice and welcoming and made a lot of recommendations, also she responded very quicky to any questions we had throughout our stay. The apartment is fabulous, has all the required accesories one might need for cooking, bathing or getting comfortable in the bed, no matter the weather. It is situated in the center - old town, its extremity, right next to the Toros Place building, in a very clean and safe area. Extremely close to many bars and restaurants and also 7 min away (by foot) to the Alcazar Palace and Cathedral and also not more than 7 min away (by foot) in the other direction, up to the closest bus station for the airport. Tickets can be bought from the bus driver. The apartment has a very generous living room - a lunch/dinner table included, 2 amazing, spacious bedrooms and 2 large baths - bath tub in one and shower in another.
Respuesta del Departamento de Calidad

Dear Irina,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Jose L.H. Campos
Quality Department Manager

Esperanza Soler García8,3
OCT 2022
la ubicación genial, el apartamento muy chulo , acogedor y muy bien provisto de menaje de hogar y cocina, luminoso y con ascensor nuevo.
la calle algo ruidosa q se soluciona cerrando las ventanas y el colchón grande un poco castigado y caluroso.
Respuesta del Departamento de Calidad

Estimado Ángel:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.

Jose L.H. Campos
Director de Calidad

Erik Zetterberg9,6
OCT 2022
Nice apartment for a short stay when it isn’t too warm.
Location! Within walking distance of slmost everythin one will want to see in the old town. Good facilities for three or four people.
Photos did not reflect actual furnishing. No full length mirrors in hall or bedrooms. Few electric outlets in second bedroom. Noisy portable a/c in second bedroom where the installation also let the street noise in.
Respuesta del Departamento de Calidad

Dear Erik,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager

Rahul Shah10
OCT 2022
excellent
nothing really, only some fixtures can be tightened properly

Julia Lee8,8
OCT 2022
spacious property good for families
very spacious, nice location
elevator didn’t work properly for the first few days (we had a senior in our party) and the master bathroom shower leaked water all over the bathroom floor - super dangerous. no ability to leave luggage with property after checkout
Respuesta del Departamento de Calidad

Dear Julia,
We first would like to thank you for choosing our apartment for your holidays in Seville and for sharing your comments on your experience among us.
We are very sorry that you encountered some issues with the lift during the first days of your stay, as well as a leaking shower. We wish you had brought this to our attention in order for us to help you resolve this problem.
Unfortunately, your apartment had another guests checking in at 15h and our cleaning staff had to come in at the established time of check out to prepare the apartment and meet the same cleaning standards that you found on your first day. Should this not have been the situation, we would have been delighted to delay your check out time.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager

Maria Navarro Ogliastri10
OCT 2022
El apartamento está muy bien , la decoración muy bonita y la ubicación excelente , muchas gracias

Hugo Davies10
OCT 2022
No ha dejado ningún comentario.

Valentin7,9
SEP 2022
No ha dejado ningún comentario.

Silva9,2
SEP 2022
Localização, comodidades do apartamento

Renato7,9
SEP 2022
No ha dejado ningún comentario.

Silva8,3
SEP 2022
Gostei principalmente da excelente localização, estava perto das principais atrações da cidade. O apartamento estava munido do essencial para a nossa utilização.
Respuesta del Departamento de Calidad

Dear Silva, thank you so much for your comments. We are glad to learn you liked your stay and our prime location. We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Rosty9,2
SEP 2022
great stay in Sevilla! we really liked the apt and the staff
close proximity to the sights
the air conditioning didn’t work in one of the rooms. but the staff was wonderful. patient and was working on a solution.
Respuesta del Departamento de Calidad

Dear Rosty, thank you very much for staying with us and for taking the time to share your comments. We appreciate your kind words about our services, it means a lot to us.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.

Aija T.
Quality Department

Marta10
AGO 2022
Satisfação
Eu gostei de tudo, acolhimento, limpeza, o apartamento muito bom bem localizado, no centro da cidade, o estacionamento sempre perto e como foi em Agosto não se paga parquímetro. Foi uma estadia muito agradável. A nível de equipamento têm tudo o que se precisa, ar condicionado muito bom. Tudo excelente. Experiência a repetir sem dúvida.
Respuesta del Departamento de Calidad

Dear Marta, we are glad to know that you enjoyed your time in our apartment as well as its unbeatable location.
We look forward to welcoming you back for another visit in Seville.

Aija T.
Quality Department

Juraj Kundrát9,2
JUL 2022
Priestranný luxusný apartmán hneď vedľa slávnej arény.
Mimoriadne výhodná poloha, ak chce človek navštíviť býčie zápasy. Ubytovanie susedí so slávnou arénou. Milým prekvapením bol luxusný a priestranný interiér apartmánu.
Niektoré stavebné veci ešte neboli úplne dokončené (klíma v spálni, druhé WC) a chýbal nám presso-kávovar.
Respuesta del Departamento de Calidad

Dear Juraj, thank you very much for staying with us and taking the time to leave us your review. We are glad to know that you took the advantage of our excellent location which offers our guests an easy access to the main places to visit.
We really appreciate your constructive feedback and we look forward to serving you again in the future.

Aija T.
Quality Department

Arindam10
JUN 2022
Great location. Accessible to all all attractions. Very satisfied.
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment and for sharing your opinion regardin gyour stay.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

chiara7,5
JUN 2022
Nel complesso buono per un breve soggiorno.
La posizione. Praticamente attaccato alla Plaza de Toros di fronte ad un supermercato piccolo ma fornito e vicino a buoni ristoranti che servono tapas e non. Jose il ragazzo che ci ha fatto il check in è stato efficiente e gentilissimo a fornirci tutte le indicazioni per ristoranti e locali. check out veloce con le chiavi lasciate direttamente dentro l’appartamento.
L’aria condizionata quasi inesistente. Due soli split (vecchi, sporchi e scarichi) in tutto l’appartamento. La pulizia lasciva un po’ a desiderare.
Respuesta del Departamento de Calidad

Dear Chiara, thank you very much for your feedback, and yourkind words about our staff.
Please accept our sincerest apologies for the imperfections you describe in your review, we regret not being immediatley informed so as to be able to intervene for you to fully enjoy your stay in our apartment; for a future occasion, please do not hesitate to contact our team for anything you may need.
We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Carmen10
JUN 2022
El apartamento es amplio.... Limpio y muy cerca de todo. La chica que nos atendió muy amable. Todo excelente.
Respuesta del Departamento de Calidad

Estimada Carmen, nos gustaría agradecerle su comentario elogiando su estancia con nosotros y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Patricia Vicente Ramos10
JUN 2022
perfect!
Easy and simple communication with the owner, location is fantastic, apartment is amazing and super clean - highly recommended!
Respuesta del Departamento de Calidad

Thank you Patricia for this wonderful feedback and your kind recommendation to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Kristyna10
JUN 2022
No ha dejado ningún comentario.

RAMON9,2
MAY 2022
La ubicación, las instalaciones del apartamento, la limpieza general, los servicios y la atención de la persona de contacto
Respuesta del Departamento de Calidad

Estimado Ramon, muchas gracias por compartir su opinión. Nuestro equipo es nuestra mayor fortaleza, por lo que estamos encantados de que el servicio que recibió haya sido lo más destacado de su estadía, además de la excelente ubicación del apartamento.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Cristina10
MAY 2022
No ha dejado ningún comentario.

COMBE9,2
MAY 2022
bel appartement mais tres bruyant. le matin tres tot nettoyage des arenes avec soufflant et livraison au supermarché juste en face avec des charriots. appartement confortable bonne literie.
Respuesta del Departamento de Calidad

Dear Combe, first of all, we would like to thank you for choosing our accommodation for your vacation and we are delighted to hear your opinion about your stay.
Unfortunately sometimes it is impossible for us to control noise level in the area due to the traffic noise or municipality services. However, we are happy to know that the apartment met your expectations.
We would like to welcome you again soon.

Aija T.
Quality Department

Fermin10
ABR 2022
Fantastischer Aufenthalt direkt am geschehen
Die Lokation direkt an der Stierkampfarena
Respuesta del Departamento de Calidad

Thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We hope to see you again soon.

Aija T.
Quality Department

Nadia Kowalczyk10
MAR 2022
This is a great property. The location is good to experience all is Sevilla although a far walk from Santa Justa train station. This was a good amount of space for my husband and I to travel with our 3 teenage daughters. It was also nice to be able to wash our clothes, although note there is not a dryer which can be tricky in colder months. The bathrooms were very spacious by European standards. It was also very convenient to have a Carrefour mini market across the street. You are also in a great area for restaurants, as close as across the street. The only negative for some could be the street noise especially on the weekend. We were so tired from our daily activities this wasn’t too much of an issue. We would definitely stay here again in the future.
Respuesta del Departamento de Calidad

Dear Nadia, thank you very much for your comments regarding your stay in our apartment.

We are glad to know that you took the advantage of the excellent location of our apartment. Being location in the heart of the city it offers easy access to the main sights to visit.

We hope to meet you in near future again and to exceed your expectations.

Aija Teilane
Quality Department

ANTONIO JOSE9,6
MAR 2022
estancia perfecta
Reservamos 2 apartamentos: uno de 3 dormitorios en calle Antonia Diaz y otro de 2 dormitorios en Callejón Iris. Los dos apartamentos eran amplios, bien decorados y estaban perfectamente equipados. El de Antonia Díaz era más nuevo y con una decoración más bonita, pero el otro también estaba bien. Al lado de la Maestranza, en pleno centro. Bien insonorizados. Habitaciones amplias y camas cómodas. Tienen ascensor. Buena comunicación con los propietarios. Sin problema para coger las llaves. Repetiré sin duda.
Todo perfecto

Sorin9,6
FEB 2022
La ubicación es excelente. Cerca de todo los puntos de interés. Esta en todo el centro. En la calle es zona azul y próximo un parking.
No tenían servietas o papel el de cocina y tampoco trapos de cocina. Para hacerte el desayuno un poco justo
Respuesta del Departamento de Calidad

Muchas gracias por sus comentarios.

Estamos encantados de que la excelente ubicación del apartamento fuera uno de los aspectos más destacado de su estancia. Nuestro apartamento está situado junto a las principales atracciones de la ciudad lo que facilita la estancia a nuestros clientes ya que no tienen la necesidad de usar el coche.

Hemos tomado nota de su observación sobre la falta de papel de cocina y hemos mejorado en este aspecto, y nos gustaría informarle que ahora siempre nos aseguramos de que todos nuestros apartamentos dispone de este elemento básico para las estancias de nuestros huéspedes.

Muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Jasmin9,7
FEB 2022
Great place in the heart of Seville. Modern, clean, and spacious apartment with plenty of amenities. Close to grocery stores, several restaurants and the river.

AKDMAN10
FEB 2022
La ubicacion es perfecta. El departamento es muy comodo.
Por decir algo, el agua caliente tarda bastante en salir cuando uno se quiere duchar. Los tostadores no funcionaban. Pero nada que ni haya permitido disfrutar la estadia
Respuesta del Departamento de Calidad

Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.

Para una futura estancia, por favor, no dude en expresar sus preocupaciones y dirigirse a nuestro equipo para informarnos de cualquier imperfección de servicio que informa en su opinión, estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Samuel10
ENE 2022
Todo

David9,3
DIC 2021
Casa bonita y espaciosa en el centro de Sevilla, muy bien situada cerca de todos los monumentos importantes de Sevilla. Por parte del anfitrión muy atento en todo momento, muy recomendable !!!
Respuesta del Departamento de Calidad

Muchas gracias por sus comentarios.

Estamos encantados de que nuestra excelente ubicación fuera lo más destacado de su estadía, además de nuestro atento personal. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.

Esperamos que nos visite de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Ana Gomes9,6
AGO 2021
A repetir!! A localização no centro de Sevilha.
Respuesta del Departamento de Calidad

Dear Ana, we greatly appreciate the time you spent to share your recent holiday experience at our Maestranza apartment and we thank you for your kind recommendation to our guest . Thank you, Ana García, Dpto. de calidad

Eva Maria Moreno Solana10
AGO 2021
Es un apartamento fantástico, su ubicación es perfecta , desde sus ventanas se ve la plaza de la Maestranza. Tiene unas camas muy cómodas, dos baños son muy amplios, el apartamento es más grande de lo normal y está decorado con un gusto exquisito , hasta la vajilla es maravillosa. Ademas es súper silencioso, y no se oye a ningún vecino, lo que facilita el descanso. Tiene aire acondicionado, algo fundamental si visitas Sevilla en Agosto Repetirémos sin duda.
Respuesta del Departamento de Calidad

Querida Eva María, le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Ana García, Dpto. de calidad

Santos Caño Hidalgo10
AGO 2021

Eveline Wijnaldum8,8
AGO 2021
The space, two bathrooms, kitchen, washingmachine, decoration, lacation Parking and no air-conditioning in one of the bedrooms.
Respuesta del Departamento de Calidad

Dear Eveline, thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Ana García, Dpto. de calidad

Laura7,8
OCT 2020
El apartamento estaba impoluto

Fernando10
OCT 2020
Personal atento y buena ubicación

Belén10
SEP 2020
Me gustó mucho la ubicación, la limpieza y la comodidad del apartamento.

Emmanuelle10
MAR 2020
Comfortable beds!

Janina Rusak9,5
FEB 2020
Bardzo głośno nocą też

María Teresa10
ENE 2020
Un grato recuerdo de Sevilla
La ubicación excelente. La decoración muy bonita. Cama confortable. No faltaba de nada en la casa. Todo muy limpio
Una ducha no la pudimos usar porque estaba averiada y mojaba al vecino de abajo. Nos podían haber avisado antes. Pero bueno, al final nos apañamos

Olena9,8
ENE 2020
Апартаменты находятся в самом центре, прямо возле арены для Корриды. Большие, удобные, все необходимое имелось. Лично встретили, все хорошо, довольны. Если вы на машине, то немного сложно припарковаться поблизости: узкая улочка и оживлённое движение. Парковка в городе Севилья невероятно дорогая. За две ночи заплатили 60 евро, но это уже не к объекту размещения, конечно, для информации)))
Respuesta del Departamento de Calidad

Dear Olena, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. Thank you for your description of the apartment we accommodated you in during your visit. It´s our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.

KRIV19,8
ENE 2020
comfortable apartment
The house is in a good location next to the arena. It is comfortable and clean. There is a supermarket across the house. Seville´s cathedral is 10 ´on foot. The host helped us with the parking . He booked PARKINK close to house 5 ´away. I recommend it
The smell of drainage in a small bathroom
Respuesta del Departamento de Calidad

Dear KRIV1, Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our and staff were able to meet all your needs during your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.

Miguel Angel8
ENE 2020
Ubicación y relación calidad/precio Problemas para entrada en tiempo
Respuesta del Departamento de Calidad

Estimado Miguel Ángel, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para evitar este tipo de inconvenientes. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a sus seres queridos. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de calidad.

Ornella10
DIC 2019
Alloggio ben attrezzato e pulitissimo. Abbiamo richiesto intervento di manutenzione per bidet e sono subito intervenuti. Materassi in memory estremamente confortevoli. Abbiamo apprezzato l´omaggio (vassoio di paste fresche) lasciato all´arrivo e la fornitura minima di caffè, zucchero, olio, aceto, sale per soggiorni brevi. Molto comodo avere la disponibilità dei due bagni. La persona che ci ha accolto ci ha fornito consigli per ristoranti, tour, ecc. Unici nei: una delle due docce non era utilizzabile e il bagno cieco non aveva la ventola per l´aspirazione forzata; la temperatura esterna consentiva di lasciare aperta la finestra del corridoio per areare ma in altra stagione forse potrebbero esserci problemi. Sarebbe preferibile avere la possibilità di depositare il bagaglio più vicino all´alloggio in caso di arrivo prima dell´orario per il check-in.
Respuesta del Departamento de Calidad

Dear Ornella, First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We apologize for the inconvenience with the shower, luckily it has already been repaired. We hope it has not generated many inconveniences. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.

SARA BERGSTROM10
DIC 2019
La cercanía a los puntos de interés de la ciudad, restaurantes y monumentos, la limpieza y la comodidad del alojamiento.
Respuesta del Departamento de Calidad

Estimada Sara, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Gracias por señalar la limpieza y el confort de nuestro apartamento. Esperamos servirles próximamente. Fátima Roca-responsable dpto. de calidad

Mohamed8,8
DIC 2019
Location Facilities around the apartment
The shower in the main room was broken and that should have been compensated to us

Abdullah8,5
DIC 2019
It was very nosey area
Respuesta del Departamento de Calidad

Dear Abdullah, We first would like to thank you for choosing our apartament for your holidays in Seville and for sharing your comments on your experience among us. Thank you for your lovely review regarding the service and cleaning you received from our team members. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this, we are so sorry. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.

rocco Denisi6,8
NOV 2019
Position centrale mais bruyant
Appartement très spacieux et bien équipé. Position très centrale permettant pratiquement de tout faire à pied. Propreté impeccable.
Appartement très très bruyant.On a l´impression d´être dans la rue.Contrairement au commentaire que fera probablement le loueur cela n´est pas dû à la position centrale de l´édifice ( nous louons toujours dans les centre ville) mais à la qualité des portes fenêtres simple vitrage, de vraies passoires ! Impossible de dormir ! Cela est dommage car l´appartement est assez sympa et bien placé . La literie demande également à être revue.
Respuesta del Departamento de Calidad

Cher Rocco Denisi, Tout d´abord, nous tenons à vous remercier d´avoir choisi notre appartement pour vos vacances à Séville et de nous informer de vos préoccupations concernant le temps que vous avez passé avec nous, car cela nous donne l´occasion d´observer les zones qui peuvent avoir un petite marge d´amélioration et pour cela nous vous sommes très reconnaissants. Nous vous remercions de noter le bon emplacement, la propreté ainsi que l´espace et le confort de notre appartement. Cependant, nous voulons nous excuser si l´appartement était bruyant pour vous, c´est un bâtiment sur l´une des rues principales de la ville. En ce qui concerne l´insonorisation des fenêtres, nous avons pris note et sera évalué la possibilité d´amélioration, afin d´éviter les inconvénients futurs en raison de cette question. Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c´est pourquoi nous espérons avoir à nouveau l´opportunité de vous servir et de restaurer votre confiance envers Barceló lors d´une prochaine occasion. Fátima Roca- Chef du service clientèle

Juan Carlos10
OCT 2019
Estupendo apartamento, amplio y cómodo.
La amplitud, la limpieza, muy bien equipado.
Falta de insonorización de las ventanas.

Ian10
OCT 2019
Location

Antoine Arranca10
OCT 2019
Ótimo Alojamento , muito bem situado . Acolhimento muito agradável . Asseio nota 10

Luisa10
OCT 2019
Relación calidad-precio
10
Como en casa
Elegante, amplio, limpio y cómodo. Como en casa.
Cama de habitación principal podía ser algo más grande, se queda un poco justa para las que ahora se ofrecen en la mayoría de alojamientos.

Christopher Bethell10
OCT 2019
Comfortable and homely. A few hundred metres from the cathedral. Parking ( couple of streets away) arranged by the owners worked very well. Fast communication with the owners. Comfy beds and good showers. Air con easy to control.

danjou9,3
OCT 2019
Bel appartement fonctionnel. Les équipements la grandeur de l appartement la disposition des pièces la douche.
Ajouter une climatisation ds la deuxième chambre.le bruit la nuit ds la rue.

Gilles10
OCT 2019
L´accueil où tout a été fait pour correspondre à nos attentes et en particulier la possibilité d´arriver beaucoup plus tôt. Le confort et la propreté du logement ainsi que sa décoration.

Marius10
JUL 2019
Super location and cozy

Ana9,8
JUL 2019
Lo que más nos gustó fue la ubicación, la limpieza y amplitud del apartamento. Está a un paso de la Catedral, de la Torre de Oro y otros monumentos importantes. El check-in muy fácil y la señorita que nos recibió muy amable. Atendieron nuestra petición de poder entrar al apartamento un poco antes de la hora habitual.

Afassi9,8
JUL 2019
Apparemment propre, spacieux, bien situé, bien équipé... Accueil au niveau souhaité. Merci pour la générosité et la disponibilité de l´hôte...Je n´hésiterai pas d´y retourner prochainement..

Manuel10
JUL 2019
Muy buena

Millet8
ABR 2019
Magnifique ville, semaine sainte, appartement proche de tout!
Bien équipé, propre.
Pas de volets 2ème chambre, on est réveillé tot par le jour.
Respuesta del Departamento de Calidad

Cher Millet, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central. Nous sommes désolés que vous n’ayez pas réussi à vous reposer, mais dans les deux chambres se trouvent de vieux stores, volets et rideaux en bois. Vous avez donc la garantie que la lumière n’entre pas si vous le souhaitez. Dans tous les cas, nous sommes heureux de savoir que vous avez apprécié votre séjour. Salutations

Fabienne8
ABR 2019
La proximité de tous les curiosités.
Trop bruyant
Respuesta del Departamento de Calidad

Chère Fabienne, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´emplacement central de l´appartement. C´est précisément en raison de son emplacement central qu´il est possible que quelque chose de plus extérieur soit perçu lorsque nous nous rencontrons en haute saison à Séville. Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations

Marie-Christine10
MAR 2019
Logement spacieux et très agréable, très bien équipé, proche de tout. Parfait.

gsg629,5
MAR 2019
Ottima posizione

Shawn8,8
MAR 2019
Noisy neighborhood!
Well appointed apartment in a very central location close to everything on foot.
The noise, the noise, the noise!!! Did not sleep 2 nights out of three. Local residents do not have much respect for others.
Respuesta del Departamento de Calidad

Dear Shawn, thank you for your comment. We are sorry at all for the inconveniences that you are having during your stay. Unfortunatelly, we are not able to avoid the noise outside the apartment but we fully understand that this is an incoveniences. We are grateful for your words about the apartment and his central location. Regards

Anónimo10
MAR 2019
Mooi appartement, vriendelijke vertegenwoordigster en perfect gelegen binnen Sevilla.

Jorge8,5
MAR 2019
Apartamento entre la Catedral y la Torre del Oro. La ubicación, la limpieza y el equipamiento.
El ruido, al estar en una zona muy transitada y turísitica, el paso de tráfico y/o de personas es constante. Se necesita un doble acristalamiento para garantizar el descanso de los huéspedes.
Respuesta del Departamento de Calidad

Estimado Jorge, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en cuanto a su céntrica ubicación, su limpieza y su completo equipamiento. Sentimos que el ruido exterior le haya podido afectar a su descanso, normalmente no suele ser una calle muy ruidosa a pesar de su privilegiada ubicación. Esperamos que a pesar de ello hayan podido disfrutar de su estancia. Saludos

Xianping9,5
FEB 2019
公寓较宽敞,布置舒适、整洁。
由于临街,只是晚上有点嘈。

Diane Vaillancourt9,5
FEB 2019
L appartement est très bien, grand, 2 salles de bain complètes. L emplacement est très bien, tout se fait à pied.
Quartier très bruyan

Germán Flecha6,8
FEB 2019
Satisfactoria
Ubicacion buena
No había calefacción por aire en uno de los dormitorios. Solo una estufa eléctrica insuficiente para la época invernal que fuimos. El mobiliario no era acorde a lo esperado. Muy básico y de mal gusto
Respuesta del Departamento de Calidad

Estimado Germán, gracias por su comentario. Sentimos que no le haya gustado la decoración del apartamento, pero nos sorprende que diga que no era lo esperado ya que en las fotos se aprecia clara y fielmente cómo es el apartamento. Al menos, nos alegra saber que la ubicación fue de su agrado. Saludos

Ya Yun8,8
FEB 2019
位置好,去哪都方便,房子大
员工虽然热情,但是在办理入住前40分钟电话联系了,17:15分在门口见,但我们17:25分到,没见有人,马上打电话,说过一会就到,虽然我们迟了点,但是员工根本也没有按时到,害我以为找错地方。
Respuesta del Departamento de Calidad

Dear Ya Yun, thank you for your comment. We are sorry if you had to wait for your arrival a few minutes before our colleague arrived, but it is possible that if you delayed the time you indicated us, we would have to go receive to other clients to another apartment. We are sorry for this and we are happy to know that you liked the apartment in all aspects, especially for his central location and spaciousness. Regards

martin guitler10
ENE 2019
Todo espectacular

Monty10
ENE 2019
great location and flat

Karla10
ENE 2019
La ubicación. Baños amplios, muy amplia estancia, cómodas camas.
Se llega a escuchar el ruido de los coches y la calle.

Fernando10
ENE 2019
Muy buen situado y muy acogedor. Había dos baños. Estaba muy bien equipado. Las camas y almohadas eran cómodas. Los sofás tb muy cómodos. Muy acogedor en general, buen detalle el ambiente, y disponer de café.
El ruido de la calle a veces era molesto. Yo recomendaría cambiar las ventanas por unas tipo climalit( las que hay son de madera sin doble cristal y algunas no cerraban bien). También pondría un estor en la ventana pequeña del dormitorio principal para que no moleste la Luz al amanecer.

Chris9,5
ENE 2019
Really enjoyed the apartment and location.
The location was great. It’s on the 3rd floor but has a lift. Very clean and tidy. Good wifi speed. Nice beds and linen.
The car parking building was about 800m away so was a reasonably walk with bags. Not able to drop bags out the front. Master bed abit short

Francisco7,8
DIC 2018
El piso en general está bien: amplio, confortable, limpio y con las comodidades necesarias para una estancia buena. La situación es muy buena para hacer turismo, con rápido acceso a los principales puntos emblemáticos de la ciudad así como al lado del río para poder cruzar rápidamente al lado de Triana.
Uno de los baños olía mal, como a una mezcla de humedad y desagüe. Las ventanas que dan a la calle no están nada insonorizadas, con lo que cualquier ruido de coches, motos o conversaciones de la gente pasando por la calle se escuchan demasiado alto por la noche.

Gianluca9,5
DIC 2018
Favoloso. Appartamento spazioso, pulito e comodo a tutto, sicuramente da consigliare

Pablo Andrés Garcia10
NOV 2018
La ubicación es perfecta, muy cómodo y limpio. El trato increíble, sin duda volveremos.

Galina10
NOV 2018
Апартаменты нам очень понравились. Все красиво и удобно - месторасположения, комфорт в квартире (2 ванные комнаты, кондиционер, лифт, множество розеток, удобрные постели и прекрасно оборудованная кухня). Встреча и размещение были очень четкими. Мы заранее оговорили время прибытия. Вероника нас встретила, все нам показала, дала рекомендации по экскурсиям. Мы всем рекомендуем эти апартаменты. Понравилось все

Rosa Garcia10
OCT 2018
Todo bien, limpieza, ubicación y trato del personal.
La insonorización, se oía mucho el ruido de la calle.

romain9,3
OCT 2018
Emplacement parfait, propreté de l appartement et les équipements mis à disposition.
1 seule salle de bain avec WC à l intérieur. Un peu juste pour 6 personnes.

Manon10
OCT 2018
Vraiment fantastique. L’acces Facile, près de plusieurs attractions

jean-louis9
SEP 2018
satisfait avec l´espace.
le manque de clim dans une chambre, le bruit de la clim dans l´autre !...pas de plan de la ville dans l´appartement, le manque de couverts pour l´utilisation rationnelle du lave vaisselle ,la table repas bancale

Miguel10
SEP 2018
Ubicación perfecta. Teresa, la persona que nos recibió a la llegada, un encanto; nos aconsejó además muy bien de sitios donde poder ir a comer, y consejos para las visitas de la parte monumental.
Del alojamiento nada mal; perfecto para lo que queríamos. Lo único, y no es culpa de ellos, que el taxista que cogimos desde Santa Justa nos timó con la excusa de las maletas

Jean9,5
AGO 2018
Situation de l´appartement,idéale pour visité Séville. La Propreté Superbe SDB dans la suite parentale. Cuisine bien équipée. Le Parking à 5 mm à pied (bien)
Manque double vitrage. Pas de climatisation dans la petite chambre.

Ihab10
AGO 2018
Excellent appartement très bien équipé en plein centre et un excellent rapport qualité prix.

frsaperez8,5
JUL 2018
Situacion perfecta y comodo, aunque difícil acceso en coche.

Marina8,3
JUL 2018
Abbiamo apprezzato molto il soggiorno e ci saremmo fermati volentieri un giorno in più
La posizione è molto comoda per visitare il centro di Siviglia. L´appartamenti è molto spazioso e comodo, dotato di lavastoviglie e lavatrice.
Pur essendoci la lavatrice non c´è uno stendi biancheria, quindi non si può usare. Al nostro arrivo abbiamo dovuto aspettare ben 40 minuti sotto il portone che qualcuno ci portasse le chiavi, eppure erano le 16, quindi un orario del tutto normale.
Respuesta del Departamento de Calidad

Dear Marina, we are pleased to know that you enjoyed the apartment in all aspects and had a very pleasant stay in Seville. We are sorry that you had to wait for the arrival, but as we inform in the conditions and in the mail that we sent you in confirmation, we do not have a physical reception and we need to be informed in advance of the approximate time of arrival, something that you did not. We try to contact you before your arrival several times, but always without success. Therefore, when you called us that you were already at the door of the apartment, our colleague needed time to move to your apartment since she had to do other check ins to other clients who had informed her in advance of her arrival time. We are sorry the inconveniences that this could have caused you. Regards.

Pedro10
JUL 2018
Perfecto. Su limpieza, amplitud, localización y atención del personal.

Ana10
JUN 2018
Ubicación, amplitud y decoración estupendo. Volveré sin duda alguna.

Marisol Abellan8,8
NOV 2017
La ubicación ideal!

Bernard RENDU9,5
MAY 2017
Appartement parfait puisque j´y viens depuis trois ans, prés du centre et d´un parking.

Pascale10
NOV 2016
Très bel appartement, très propre, très bien équipé et très bien situé

Juan Carlos8,5
NOV 2016
El aire acondicionado en la habitación de dos camas, es un ventilador de techo.
Respuesta del Departamento de Calidad

Estimado Juan Carlos, En primer lugar agradecerle su comentario y su elevada puntuación. El segundo dormitorio de Iris tiene Aire Acondicionado, concretamente una máquina Split (además es nueva), solo que en vez de split de techo, es Split de suelo. La máquina está guardada en uno de los armarios del dormitorio, quizás no lo haya visto, o quizás mis compañeros no se lo enseñaron. A parte, efectivamente, hay además un ventilador de techo, pues la mayoría de los clientes prefieren el ventilador de techo para dormir que el Aire Acondicionado. Gracias de nuevo y esperamos verle pronto en Sevilla.

Ariana Grimes9,5
OCT 2016
This was a very well situated modern, bright, clean apartment in a period building just a few steps from the Bull Ring in the beautiful El Arenal area of Seville. All main sights are in reasonable walking distance. The apartment was well equipped, bright and clean. If your preference is for tranquility and absolute quiet this is probably not the apartment for you as there is considerable passing traffic noise although the shutters and good windows do help. I see that other visitors have requested a full length mirror and an extra armchair in the sitting room - both would be very welcome. It would also have been useful to have instructions on how to use the shower. Minor points which I think can be quite easily addressed. We had a wonderful stay here.

yolanda diaz real10
OCT 2016
EL APARTAMENTO ESTUPENDO. LA LIMPIEZA, EL ORDEN... A ZONA INMEJORABLE..... HA ESTADO TODO ESTUPENDO

Christine Pattillo9,8
OCT 2016
The apartment was well positioned, bright and well equipped. The staff were friendly and helpful. Mark off for quality as I would have liked proper air conditioning in both bedrooms (there is a portable unit in the second room but we didn´t use it as would have meant opening a window for the vent pipe).

Carrie Hood10
SEP 2016
My stay at this apartment was amazing! The location, right by the bullring and the view of the top of the ring, made it really special It´s a touristy area, but the restaurant across the street, Meson Serranito, had great tapas with really friendly staff and felt like a neighborhood hang. The apartment itself was clean, bright, nicely decorated and large enough for a family, with 2 full bathrooms. The master bedroom was particularly nice with a very large bathroom with a walk-in shower.

Elettra La Marca10
AGO 2016
The Iris apartment is very nice. It is very cozy and clean. The rooms are big and the bathrooms are next to the rooms. The kitchen is equipped with all tools.

We Enjoyed our stay.

Thank you Genteel-Home!

David9,8
JUL 2016
The apartment is in a good location; close to the sights, but far enough away to be quiet at night.

The bathrooms were clean and functional. The washer worked well. The "dryer" is a drying rack.

Everything worked well. Expectations were met.

Bernard rendu9,8
ABR 2016
Aprés 1 mois passé en 2015 nous sommes revenus passer 15 jours dans le même appartement. Tout est OK et le centre ville tout proche

david gilmore9,8
NOV 2015
very nice apartment in a great area.

Sue T10
JUN 2015
Large, bright, airy, brand new remodel, quiet and very clean! Kitchen was very well stocked. Beautiful large bathrooms. Luxurious linens. Good wifi. Loved this apartment!!!!
Location: On the third floor with elevator. Right next to Bullfighting stadium, but no issues with noise or crowds even on fight night. Great location, 5-10 minutes easy level walk from all major attractions. Bakery, restaurants, etc close by.
Minor issues: no safe, no full length mirror. Another small sofa would be great in living room.
No AC in the second bedroom, but living room AC was enough to cool both spaces.
Enjoyed our stay at Iris apartment and we would recommend it without hesitation.
Thank you Ignacio and Christina!

Inna10
MAY 2015
We spent 5 wonderfull days in this confortable appartment. It´s very clean, well situated. I highly recomend it. Thanks!!!

Amanda8
MAY 2015
The reception by Cristina was very nice and the apartment had everything we needed. It was tastefully decorated and the location was great. I only wish there was some useable outdoor space (for the evening) and the dining chair covers definitely need some cleaning. Also, another small sofa in the living room would be nice.

Ignacio was also very helpful.

Michael Sorbello and Loretta Grella10
ENE 2015
We loved our stay. The apartment was very clean and comfy! The location was perfect, we walked everywhere. The only thing that was a problem, the master bathroom shower spilled out on to the floor, but hopefully they are correcting that problem. The people were great to deal with and right on time! Would stay there again

Michael and Loretta

herve10
ENE 2015
Bel appartement situé en plein cœur de Seville derrière les arènes! Spacieux, tres propre. Le plus : chaque chambre a sa salle de bain . Tres tres bonne adresse à retenir.