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Appartement
San Gregorio

Séville · Santa Cruz

9,1 (102 évaluations)


1-6
Voyageurs

3
Chambres

3
Salles de bain

130 m2
Surface

À propos du logement

Magnifique appartement avec trois chambres à quelques mètres du Real Alcázar de Sevilla.

Il s’agit d’un appartement exceptionnel, meublé avec tous les détails et avec des meubles conçus pour mesurer pour cet étage.

Les éléments modernes sont combinés avec d’autres plus traditionnels et typiques, mais tous avec une excellente qualité.

En entrant dans la maison, face à la cuisine, moderne, fonctionnelle et entièrement équipée, est également indépendante de la salle de séjour et est ventilée à un patio. À la droite de l’entrée se trouve le salon, complètement extérieur, avec beaucoup de lumière naturelle, face à la rue San Gregorio. Il dispose également d’un canapé-lit (1,40 x 1,90 mètres).

Un couloir relie le salon et la cuisine aux chambres et salles de bains.

L’appartement dispose de deux chambres avec deux lits simples chacune (0,90 x 2,00 mètres, chacune) et une autre avec un lit double (1,50 x 2,00 mètres). Les salles de bain sont de qualité, elles ont toutes une douche et deux d’entre elles sont en suite avec deux chambres, la troisième étant indépendante.

La zone de la Plaza de la Contratación et Calle San Gregorio est tout simplement spectaculaire. C’est l’un des quartiers les plus beaux et historiques de Séville. Il y a l’Alcazar, l’Archivo de Indias, la Cathédrale de Séville, etc., un endroit très calme car il n’y a pas de pubs ni de discothèques, mais en même temps très animé, car il y a de nombreux bars et restaurants typiques de Séville. Il y a toujours des gens de la ville et beaucoup de visiteurs.

Climatisation Centralisée
Chauffage Centralisée
Services Savon, gel, shampoing, draps et serviettes
Animaux domestiques Interdit
Lit bebé Disponible
Étage 1er Étage
Ascenseur Disponible
Fibre optique Gratuite
Balcon Vues vers l’extérieur
Cafetière Capsules
Voir tous les équipements

Services

> Check-in en personne.
> Service clientèle.
> Lit bébé et chaise haute disponibles sur demande.
> Service de blanchisserie sur demande.

Règles de la maison

> Check-in: de 15:00h à 21:00h.
> Check-out: avant le 11:00h.
> Aucune fête ou événement n’est autorisé.
> Il est interdit de fumer dans la propriété ou dans les zones communes.
> Réduire le bruit des 23:00h à 9:00h
> Cet établissement n’accepte pas les animaux domestiques.

Informations complémentaires

> Late Check-in: Les billets après 21h00 ont un coût supplémentaire qui doit être payé à l’arrivée à la personne qui vous recevra.
De 21h00 à 00h00 : 30€. De 00h00 à 02h00 : 50€.


> VUT/SE/03739


>
La réservation de chaque hébergement Genteel Home inclut l’offre d’expériences ou d’activités supplémentaires pour améliorer votre expérience, qui sont gérées par des fournisseurs externes, qui vous informeront par e-mail ou WhatsApp, et vous pouvez les contracter ou les refuser. Pour plus d’informations sur la gestion des expériences et des activités supplémentaires des hébergements, veuillez consulter notre politique de confidentialité sur notre site officiel.
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Demande d’informations

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Évaluation de la propriété

9,1 (102 Évaluations)

Emplacement
9,9
Qualite
8,9
Nettoyage
9,2
Personnel
9,3
Équipements
8,7
Recommandable
8,9

Votre avis nous intéresse


Avis de nos clients

Ivana Antonieta Guerrero Maltezinho9
FÉVR. 2024
nmejorable ubicación. Espacios amplios y cómodos. Bonita decoración. Perfecta para una estadía de varios días.
La cocina no estaba bien equipada (faltó sal, aceite, azúcar). El agua caliente no era suficiente y uno de los baños no estaba limpio.
Réponse du service qualité

Estimada Ivana:

Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro establecimiento. Nos complace saber que disfrutó de nuestra inmejorable ubicación, así como de los espacios amplios y cómodos con una bonita decoración, ideales para una estadía prolongada.

Lamentamos profundamente los inconvenientes que experimentó durante su estadía. Tomamos nota de sus observaciones sobre la falta de algunos elementos en la cocina y los problemas con el suministro de agua caliente, así como la limpieza insatisfactoria de uno de los baños. Aseguramos que estas preocupaciones se abordarán con nuestro equipo de limpieza y mantenimiento para garantizar una experiencia más satisfactoria para nuestros huéspedes en el futuro.

Departamento de Calidad.

Maria Doniz March10
FÉVR. 2024
Localización inmejorable.
Réponse du service qualité

Estimada María,

Agradecemos tu comentario sobre la localización inmejorable. Nos complace saber que la ubicación cumplió con tus expectativas y contribuyó a que tu estancia fuera positiva. Estaremos encantados de recibirte de nuevo.
Muchas gracias por tu elección y tus amables palabras.

Departamento de Calidad

Jean paul Gerossier8
FÉVR. 2024
Évaluation sans commentaire.

Sara Ciufoli10
JANV. 2024
Non avremmo potuto desiderare di meglio!
Il nostro appartamento era quello in Calle san Gregorio 6, davvero ampio e arredato con gusto. Tre camere matrimoniali, di cui due piccole, ma comode (una con bagno interno, l´altra con bagno nel corridoio) e una enorme, con piccola anticamera e bagno molto grande, con due lavandini e, addirittura, il bidet! Cucina completa di tutto (forno, fornelli elettrici, microonde, macchina per il caffè, lavastoviglie, pentole e stoviglie varie); in uno dei bagni c´è anche la lavatrice. Divano comodissimo: in 6 ci stavamo larghi. Netflix disponibile sulla TV. Posizione eccellente, praticamente attaccata all´Alcazar e alla cattedrale. Tutte le cose più interessanti da vedere si raggiungono a piedi tranquillamente. Il ragazzo che ci ha accolto è stato molto gentile e si è reso disponibile anche a suggerirci cose da vedere e posti dove mangiare. Addirittura ci è arrivato un messaggio WhatsApp dalla struttura, che si metteva a disposizione per suggerimenti e/o problemi. Non c´è parcheggio facilmente in zona, perché è molto in centro. Ristorante sotto l´appartamento discreto, prenotabile con lo sconto su The Fork.
Praticamente tutto perfetto. Se proprio devo fare un appunto, il bagno interno di una camera aveva un cattivo odore, che non andava via nemmeno aprendo la finestra. E mancano le tazzine da caffè.
Réponse du service qualité

Dear Sara,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile.

We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.


Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department

Maria Carmen Caballero Alcazar6
DÉC. 2023
Ubicación
Olía muy mal los baños a tubería, atasco de baño y demas. Le falta mantenimiento
Réponse du service qualité

Estimada Maria Luisa,
Agradecemos sus comentarios sobre la ubicación de nuestro alojamiento.

Lamentamos profundamente que haya experimentado un problema con el olor durante su estancia. Uno de nuestros principales objetivos es la satisfacción del cliente, por lo que nos entristece saber que en su caso no lo hemos logrado. Los problemas con los olores suelen ser eventos aislados y no algo que se repita con el tiempo, y que depende en muchas ocasiones de factores externos como el clima. A pesar de ello, hemos tomado medidas directas para evitar cualquier situación similar con nuestros futuros huéspedes. Nos habría gustado saber de los problemas que nos menciona durante su estancia para poder proporcionarle una respuesta adecuada.

Tomamos muy en serio estos problemas y queremos asegurarle que trabajaremos diligentemente para abordar y resolver cada uno de los problemas mencionados. La satisfacción de nuestros huéspedes es de suma importancia, y lamentamos cualquier molestia que esto haya causado durante su estancia.
Agradecemos que haya compartido su experiencia y le pedimos disculpas nuevamente. Esperamos tener la oportunidad de recibirle en el futuro y ofrecerle una experiencia mejorada.
Saludos cordiales,
Departamento de Calidad

hans schoneveld9
NOV. 2023
Évaluation sans commentaire.

Virginie Bertrand10
NOV. 2023
Super nicely decorated and super well placed everything is perfectly equipped and the reception very nice
Just a slight smell of piping
Réponse du service qualité

Dear Virginie,

Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed the décor, central location, and the well-equipped amenities. Your compliments about our reception team are greatly appreciated.

Regarding the slight smell, we apologize for any inconvenience. Please note that odors can sometimes be weather-related, and we appreciate your understanding. Our team will ensure a thorough check to address any possible concerns.

We value your stay and hope to welcome you back for another pleasant experience.

Quality Department.

Vladimiro Neves7
NOV. 2023
Decoração
Uma das casas de banho tinha muito cheiro a humidade. A casa de banho e o último quarto do corredor eram pouco aquecidos em relação ao resto da casa. Precisa de pequenos melhoramentos.
Réponse du service qualité

Dear Vladimiro,

Thank you for your valuable feedback and for choosing our accommodation. We´re delighted that you appreciated our convenient location.

Regarding the concerns about the unusual smell in one of the bathrooms, we sincerely apologize for any inconvenience. It´s important to note that odors can vary, and in some cases, they may be influenced by external factors such as weather conditions. We appreciate your understanding.

We also take note of your comments on the heating and about the decoration, we are committed to making the necessary improvements to ensure a more consistent and comfortable experience.

Thank you for bringing these matters to our attention, and we look forward to the opportunity to host you again.

Quality Department.

Alison Orcutt10
NOV. 2023
Évaluation sans commentaire.

Ruth Steinman10
NOV. 2023
brilliant location
Réponse du service qualité

Dear Ruth,

Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.

Will Hopkins10
NOV. 2023
fantastic apartment, everything within walking distance. perfect for a long or short trip.
Réponse du service qualité

Dear Will,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service. It was a pleasure hosting you, and we can´t wait to welcome you back.

Mikel Elizalde Juantorena10
NOV. 2023
Perfecto
Réponse du service qualité

Estimado Mikel,

Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.

Martijn van Henten7
NOV. 2023
De locatie
Soms kwam er een riool lucht uit de putjes. En de muren zijn dun. Je kan de buren horen
Réponse du service qualité

Dear Martijn,

Thank you for taking the time to provide feedback on your stay. We´re delighted that you appreciated our location.

We sincerely apologize for the inconvenience caused by the occasional sewer smell in the bathrooms and the noise from neighboring units. We are actively working to address these issues and appreciate your understanding. It´s important to note that the sewer smell can be weather-dependent, and we are exploring solutions to mitigate this impact. Regarding the noise from neighbors, despite it being something beyond our control, we will work to prevent this situation from recurring and ensure the tranquility of our guests.

Your insights are valuable, and we hope to have the opportunity to welcome you back for an improved experience.

Kind regards,
Quality Department.

laurence grandin7
OCT. 2023
Gros pb d odeur d égouts dans la chambre double et fenêtre donnant sur la haute provenant du restaurant du dessous .. bruits continues heureusement pas la nuit
Réponse du service qualité

Dear Laurence,

Thank you for taking the time to share your comments about your recent stay. We appreciate your comments about the smell and noise. Please accept our sincere apologies for any inconvenience caused. We are investigating and addressing these issues, and appreciate your understanding that factors such as weather can contribute to occasional odours. Regarding the noise, as you mentioned, it depends on the time of day, but we are happy to hear that the nights are quite quiet ensuring a good night´s rest.

We value your input, and your comfort is of utmost importance to us. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.

Quality Department.

Hyewon Suh10
OCT. 2023
Évaluation sans commentaire.

Gian Carlo Scarpellini8
OCT. 2023
La posizione eccezionale e le dimensioni totali. Ok per 6 adulti
Il servizio infrasettimanale ricevuto e anche gli accessori su due bagni in particolare. Rubinetteria doccia da sostituire. Una camera un po´ piccola
Réponse du service qualité

Dear Gian Carlo,
We appreciate your positive feedback about the exceptional location and the service we provide, as well as your appreciation of the amenities in both bathrooms. We value your input. We´re sorry you found one of the rooms a bit small. While we strive to provide detailed descriptions and photos on our website so that guests have a clear idea of the accommodation they are booking, we understand that expectations can vary. We apologize that in your case we did not meet your expectations. Thank you for the information about shower faucets, we will take an actions inmediately to replace it. We hope dispite this you enjoyed our beautiful city, and we hope to have the opportunity to welcome you again in the future and provide an even more satisfying experience.

Sincerely,
Quality Department

Ghassen Mourad9
SEPT. 2023
Génial
L’emplacement, la surface et la possibilité de s’isoler Loin du bruit du centre ville côté nuit
La salle de bain et odeur des canalisations liée sûrement du centre ville
Réponse du service qualité

Dear Ghassen,
First and foremost, we want to express our gratitude for choosing our accommodation and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in improving our services.

We are delighted to hear that you appreciated the location, the spaciousness of the accommodation, and the option to escape the city center noise during the night. We strive to create a comfortable and peaceful environment for our guests.

However, we sincerely regret the unusual odor from the plumbing that you mentioned. It is important to note that we are extremely strict when it comes to the cleanliness of our accommodations. The odor you encountered is indeed unusual and does not align with our high-quality standards. We will investigate this matter and take prompt action to resolve it.

We are grateful for your feedback, as it helps us identify areas for improvement. We hope you will consider staying in our accommodation again in the future, as we are committed to providing you with an enhanced experience that meets your expectations.

Thank you for your trust in us.

Warm regards,

Quality Department

Antonio Jesús Pérez Santos10
SEPT. 2023
Una vivienda ideal para conocer la zona antigua. Aunque esta justo al lado de la Catedral por la noche no se escucha nada. Sin duda volveremos
Réponse du service qualité

Estimado Antonio Jesús,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,

Departamento de Calidad

Ana Santiago García2
SEPT. 2023
Olor a alcantarilla general en la casa, en uno de los baños especialmente intenso, estaba dentro de la habitación y no se podía usar. Cocina llena de hormigas, encimera, fregadero, interior del lavavajillas, pared y puerta. La primera vez que me acerqué para fregar un vaso, se me subieron por los brazos, ¡horrible!!!! Creo que necesita una mejora importante.
Réponse du service qualité

Estimada Ana,
En primer lugar, queremos expresar nuestro agradecimiento por elegir nuestro apartamento para su estancia y por tomarse el tiempo para compartir sus impresiones. Valoramos profundamente su feedback, ya que nos permite mejorar continuamente nuestros servicios.

Lamentamos sinceramente escuchar sobre los problemas que experimentó durante su estancia, particularmente en relación con el olor a alcantarilla y la presencia de hormigas en la cocina. Entendemos lo incómodo que esto puede ser y queremos ofrecer nuestras disculpas por cualquier inconveniente que haya experimentado.

En cuanto al olor a alcantarilla, es importante destacar que no hemos recibido ningún informe previo sobre este problema. Nos habría gustado haber tenido información al respecto durante su estancia para por abordar la situación de manera pertinente y haberle ofrecido una solución al respecto. Apreciamos que nos lo haya señalado y tomaremos medidas inmediatas para investigar y resolver cualquier problema de plomería que pueda estar causando este problema.

Respecto a la presencia de hormigas en la cocina, comprendemos lo molesto que puede resultar. Si bien llevamos a cabo controles regulares de plagas en nuestros apartamentos, a veces pueden surgir situaciones inesperadas. Lamentamos profundamente que haya tenido esta experiencia y vamos a tomar medidas adicionales para garantizar que nuestros apartamentos estén en perfectas condiciones.

Entendemos que estas cuestiones han afectado negativamente su estancia, y queremos asegurarle que tomamos sus comentarios en serio. Su satisfacción es nuestra máxima prioridad, y estamos comprometidos en realizar las mejoras necesarias para ofrecerle una experiencia más placentera en su próxima visita.

Agradecemos nuevamente sus comentarios, ya que nos ayudan a identificar áreas de mejora, y esperamos que nos brinde otra oportunidad para demostrar la calidad de nuestros servicios.

Gracias por su confianza en nosotros.

Atentamente,

Departamento de Calidad

Divina Mojica10
AOÛT 2023
Great location and beautiful place! Literally minutes away from the cathedral and alcazar. My family and I had a very comfortable stay. A/c was super key for late August.
Réponse du service qualité

Dear Divina,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,

Quality Department

Saurabh Singhal10
AOÛT 2023
A beautiful apartment. Great Location. The host was very responsive and helped us with the check in and even parking spot. The apartment was very clean and matches the description perfectly. Location is on centre and everything is walkable from the location. Highly recommend.
Réponse du service qualité

Dear Saurabh,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,

Quality Department

david cardoso9
AOÛT 2023
Évaluation sans commentaire.

mourad maoui10
AOÛT 2023
Super près de tout
Emplacement formidable au cœur de la ville ville et accueil formidable
Rien
Réponse du service qualité

Dear Mourad,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Anjali Makhija10
JUIL. 2023
Great stay! From the location to the house itself, everything was on point. We also had someone who checked us in / told us about what we can do around the city.. very very helpful!
Réponse du service qualité

Dear Anjali,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Ann Ravikumar10
JUIL. 2023
walking distance to all the main attractions which was amazing😊
Réponse du service qualité

Dear Ann,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

giorgio caccialanza8
JUIL. 2023
Ottima soluzione per visitare comodamente Siviglia. In pieno centro, a due passi dall’Alcazar e dal duomo si alloggia in
L’ampiezza, la posizione la comodità.
Bagni maleodoranti
Réponse du service qualité

Dear Giorgio,
We´re delighted that you found our apartment an excellent solution for your comfortable visit to Seville. Our central location near the Alcazar and the cathedral aims to provide convenience and ease during your stay. We appreciate your positive feedback about the width and location of the apartment. Regarding your mention of smelly bathrooms, we apologize for any inconvenience you experienced. Please rest assured that we take this feedback seriously and will work to address the issue. Thank you for choosing us, and we hope to welcome you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Alvaro Roberto Perez Alvarez10
JUIL. 2023
Muy buen lugar cerca de todo
Réponse du service qualité

Querido Álvaro,
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutaron su estadía y esperamos que hayan creado algunos recuerdos maravillosos durante su tiempo con nosotros. Esperamos con ansias su próxima visita.
Saludos cordiales.

Jose L.H. Campos
Director de Calidad

Maria Forero10
JUIL. 2023
Appartement spacieux et très confortable avec 3 salles de bain, tout ce dont vous avez besoin pour des vacances en vous sentant chez vous, communication facile et rapide avec le propriétaire. Emplacement parfait, proche de tout, recommandé à 100%.
Réponse du service qualité

Dear Maria,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Virginia López Collado10
MAI 2023
Bien.
Réponse du service qualité

Dear Virginia, Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.

Jose L.H. Campos
Quality Department Manager

Elizabeth May10
MAI 2023
We were met at the place. She was very friendly and showed us the apartment. Very comfortable, with everything necessary. We really enjoyed the stay. Beds were comfortable and so were the pillows. I recommend it.
The bathroom in the 2nd bedroom needs some updating. Like the shower and that it had no place to put the soap or gel. And it was tied with a plastic tie... other than that it was wonderful
Réponse du service qualité

Dear Elisabeth,
Thank you for your fantastic review, we´re thrilled that you had an exceptional stay with us. We take note of your considerations. Thank you again for choosing us
Kind regards.
Jose L.H. Campos
Quality Department Manager

Hector Sueiro10
MAI 2023
The apartment was huge and the location could not have been better, a block from the cathedral and great restaurants.
The AC was a bit sluggish.
Réponse du service qualité

Dear Hector, we want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.

Jose L.H. Campos
Quality Department Manager

Aitziber Urkizu Berges10
AVR. 2023
Tal como aparece en las fotos. Ubicación inmejorable,en pleno centro,cerca de todo.Para repetir sin duda y completamente recomendable.
Réponse du service qualité

Estimada Aitziber:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Director de Calidad

Carolina Barbeito bello10
AVR. 2023
Muy bien ubicada y con una decoración preciosa.
Réponse du service qualité

Estimada Carolina:
Queremos expresar nuestro más sincero agradecimiento por su generoso comentario sobre su estadía en nuestro apartamento. Nos alegra saber que encontró nuestra ubicación conveniente para sus necesidades y que disfrutó de su tiempo en nuestro alojamiento. Valoramos sus comentarios y los utilizaremos para mejorar aún más nuestros servicios y comodidades. Esperamos que nos brinde otra oportunidad de servirle en el futuro cercano y ofrecerle otra experiencia memorable.

Jose L.H. Campos
Director de Calidad

Pilar Escobar5
AVR. 2023
Ubicacion excelente. Piso sin buen mantenimiento.
La ubicacion
El piso en su momento debió estar bien, pero ahora esta mal conservado, las sillas de tela sucias,las duchas con las baldosas de los suelos en las faltando piezas,la cocina muy basica sin casi utensilios. Faltaba limpieza.
Réponse du service qualité

Estimada Pilar:
Le agradecemos por compartir sus comentarios sobre su reciente estancia en nuestro apartamento. Lamentamos que su experiencia no haya sido completamente satisfactoria debido a los inconvenientes que menciona.

Nos disculpamos por las deficiencias que encontró en el mantenimiento del piso y por cualquier falta de limpieza que notó. Nos comprometemos a mejorar estos aspectos para garantizar una estancia agradable a nuestros futuros huéspedes. Para próximas reservas, no dude en ponerse en contacto con nosotros para darnos la oportunidad de hacer su estancia más placentera.

Por otro lado, estamos muy contentos de que la ubicación de nuestro apartamento haya sido de su agrado y le agradecemos por sus alabanzas. Esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una experiencia satisfactoria en todos los aspectos.

Jose L.H. Campos
Director de Calidad

Ionut Laurentiu Constantin6
MARS 2023
Good location but with inconveniences
Central location, few minutes away to Cathedral and Alcazar.
No natural light for 2 bedrooms; one bedroom has a window to the interior of the building and you can see the kitchen. Bad smell from draining system i think.
Réponse du service qualité

Dear Ionut,
Thank you for taking the time to write your feedback. We appreciate your kind words about our central location. We apologize for the inconvenience caused by the lack of and the bad smell from the drainage system. We will take action to resolve these issues to ensure that your next stay with us is a pleasant one. We hope to welcome you back soon.

Jose L.H. Campos
Quality Department Manager

Ivano Tedeschi9
MARS 2023
De ligging in het centrum alles op wandel afstand .
Badkamers wat verouderd en douchen niet zo zuiver. De afwasmachine was vuil de filter mocht gereinigd worden .
Réponse du service qualité

Dear Ivano,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.

Jose L.H. Campos
Quality Department Manager

Ines Saez9
FÉVR. 2023
PLACER!! todo a un paso
La ubicación es EXCELENTE Cómodas las camas, los sillones. Cocina re-completa Lo único que no funcionaba "correctamente" fue la calefacción, porque faltaban las baterías para graduarla Pero, anda!, salvo eso TODO ESPECTACULAR!
Réponse du service qualité

Estimada Inés:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos de que encontrara el apartamento de su agrado. En próximas ocasiones, no dude en contactarnos si encuentra cualquier aspecto en el que podamos ser de ayuda.
Gracias de nuevo por elegirnos, esperamos volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Sebastià Roglà Recatalà9
FÉVR. 2023
Un apartamento perfecto para visitar Sevilla
El apartamento está muy bien situado, tiene mucha luz y es tranquilo. Las habitaciones estaban límpias, con las camas grandes y bien distribuidas. Un sitio tranquilo y práticament en el centro de la ciudad
La WIFi no acaba de ser lo suficientement potente
Réponse du service qualité

Estimado Sebastià:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.

Jose L.H. Campos
Director de Calidad

BELEN MARTINEZ FERNANDEZ10
FÉVR. 2023
Perfecta ubicación en un calle muy céntrica pero tranquila. Apartamento muy espacioso, preciosos balcones y techos altos. Muy bien equipado.
Todo perfecto
Réponse du service qualité

Estimada Belén:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Rodado Rodado Maria8
FÉVR. 2023
Es un apartamento amplio con tres habitaciones y tres baños. Muy céntrico. Las camas son muy cómodas. La cocina no la utilizamos pero tenía todos los utensilios para cocinar. En general, recomiendo este apartamento.
En algunas estancias pasamos frío y en otras mucho calor. Tuvimos que subir al máximo la temperatura del termostato del salón que es el que controla todo el apartamento y aunque hay termostatos en cada una de las habitaciones para subir o bajar la temperatura a tu gusto, no realizaban su función. A la habitación del fondo no le llegaba suficiente calor para calentarla, sin embargo en la primera habitación pasaron mucho calor. Al baño del fondo le faltaba un calentador eléctrico para calentarlo, porque no tiene conducto de calefacción.
Réponse du service qualité

Estimada María:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Jose L.H. Campos
Director de Calidad

Florencio José Vidal Romero9
FÉVR. 2023
Cómoda y excelente ubicación
Ubicación
Calefacción no calentaba todas las habitaciones y el agua caliente no era suficiente para la ducha de todos los huéspedes
Réponse du service qualité

Estimado Florencio:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Jose L.H. Campos
Director de Calidad

Larissa Crockett2
JANV. 2023
Disingenuous business department cast shadow over stay
Within an hour of arriving there was flooding from the apartment above. We worked to capture the water in pots from the kitchen and let Genteel Homes know immediately. We spent the evening in the apartment to let in staff and and a repair technician. We were told that Genteel Homes had found an apartment to move us to and we agreed to move the next day. The next morning the flooding was worse and we all had our clothes and shoes get wet with dirty water as we tried to prevent damage to the apartment by bailing the pots as the water poured from the ceiling. When we got to the new apartment I was told that we would receive 20% off of our bill for our inconvenience. I mentioned to the staff member that this did not seem correct as the new apartment was not nearly as nice as the one we had rented and that I would only like to pay for the advertised cost of the new apartment and be credited for the wet night we had spent. After a few days of back and forth with the business office, I was sent an email that made me furious. I was told that the two apartments were of equal quality and cost and that they would not refund an amount of money that I requested. The apartment we were moved to was listed on the website for 40 Euros less per night and rightly so. It was 30% smaller, had inadequate dining and living room seating for our party, had much smaller bedrooms with cramped bathrooms that didn´t even include a shelf in the shower to hold soap and shampoo. The disingenuous nature of the email and the outright lie regarding the likeness between the two apartments and the prices means that I will never rent from Genteel Homes again. Save yourself the frustration of working with dishonest people and find a different apartment to rent.
Réponse du service qualité

Dear Larissa,
Firstly, we want to thank you for having chosen us for your stay and for taking the time out of your day to write a review and share your impressions. It saddens us that you write a review here when you did not stay at the apartment on this listing in the end. Also, we are deeply disheartened by the rate you have given us and our services after the effort the whole team made to make your stay more comfortable after the incident you have mentioned. Please allow me to clarify that the leak that flooded the apartment was actually coming from the apartment just above ours and had nothing to do with our property. Nevertheless, we understand your frustration and apologize for this. As soon as the problem was brought to our attention, we offered an alternative accommodation for you to move immediately to another apartment with the same characteristics and number of bedrooms; yet you decided to stay. It was not until the next day that you wanted to move and, besides, we offered a 20% off for the inconveniences. When you let us know you did not find this reimbursement fair, we offered other two different apartments than the one you originally had booked, yet your decision was to stay. We do not understand the nature of the complaint as of all the options offered, you accepted the one that you write about. All of our apartments have dynamic prices and the options offered were within the price range you had paid.
At Genteel Home, to work with honest people and to offer excellence standards are within our corporate values, and we are truly sorry that you felt we came short on these; our professional team across different departments makes their best to ensure comfortable stays for our guests, and we apologize if we failed in this specific occasion.
We do not want to miss the opportunity to invite you to stay again with us on another trip to give us the chance to show you the real level of luxury holiday stays we offer. Thank you once again for writing a review.
Kind regards,
Jose L.H. Campos

Mohammed Ahmari10
JANV. 2023
perfect

Veronica Plasencia8
DÉC. 2022
Perfect location if you want to see Sevilla. The apartment is very confortable, spacious and clean.
Réponse du service qualité

Dear Veronica,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.

Jose L.H. Campos
Quality Department Manager

Arlen Camila Isch Navas10
DÉC. 2022
Best location in town. Spacious apartment with everything you need to feel right at home.
Réponse du service qualité

Dear Arlen,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.

Jose L.H. Campos
Quality Department Manager

JEAN PHILIPPE THOMANN10
DÉC. 2022
Fantastique
La situation et la décoration raffinée de l´appartement, l´ascenseur et la réactivité de la compagnie pour régler un problème lié au WiFi.
Les photos présentées sur le site sont pour plusieurs appartements ce qui peut créer une confusion.
Réponse du service qualité

Dear Jean-Philippe,
Thank you for choosing us for your holidays and for taking the time to review us. We are delighted that you enjoyed your stay with us and hope that you will choose us again for your next visit to Seville.

Jose L.H. Campos
Quality Department Manager
Jose L.H. Campos
Quality Department Manager

Rocio Perez caceres10
DÉC. 2022
El apartamento es magnífico. Y tiene una ubicación inmejorable. Estás en todo el centro y no se oye ruido. Y las camas son estupendas. Se descansa de lujo en ellas. La casa muy cómoda, muy bien decorada y agradable. Y unos techos altísimos que nos ha encantado.
La habitación del medio tenía el inconveniente de que daba a un hueco que lo ocupaba entero un tubo de salida de humos del bar de abajo, y sonaba mucho en ese cuarto y no podías abrirla porque entonces se metía dentro el olor a fritanga de la cocina del bar.
Réponse du service qualité

Estimada Rocío:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.

Jose L.H. Campos
Director de Calidad

Alexandra Arroja6,7
NOV. 2022
Évaluation sans commentaire.

Elie Faure10
NOV. 2022
Unforgettable stay 6 in this beautiful apartment ideally located Very functional, well equipped, very comfortable bed 3 bedrooms 3 bathrooms: when there are 6 it is not negligible Close to everything! A restaurant bar below but no noise in the apartment (the rooms are opposite) very practical for a drink just before returning! We did everything on foot during our stay It was PERFECT THANK YOU TO OUR HOST
Réponse du service qualité

Dear Elie, Thanks to you for such a lovely review on our apartment. We are very happy that we could make of your holidays an unforgettable experience. We hope you decide to stay again with us if you decide to come back to Seville. We are looking forward to serve you again.

Jose L.H. Campos
Quality Department Manager

christophe adrien10
OCT. 2022
Excellent séjour

Tahiris cabrera hernandez6,3
OCT. 2022
Ubicación
Limpieza regular, portal deteriorado, tienes q ocuparte del cubo d basura, 2habitaciones bien pero otra mínima, tuve q llamar yo para la entrega de llaves.
Réponse du service qualité

Estimada Beatriz:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios junto con nuestros equipos y responsables de cada departamento.
Si en el futuro decide darnos una oportunidad de recuperar su confianza alojándose con nosotros de nuevo, no dude en contactarnos si encuentra algún detalle en su apartamento que no cumpla con sus expectativas. Haremos lo que esté en nuestra mano para hacer su estancia más placentera.
Una vez más, gracias por su visita y críticas constructivas, esperamos que tuviera un buen viaje de regreso a casa y nos gustaría tener el placer de servirle de nuevo en nuestros apartamentos asegurando de antemano de que cumplimos con todos nuestros estándares.
Jose L.H. Campos
Director de Calidad

anouk roze10
OCT. 2022
Had a fantastic week!
The key was brought, we could leave our bags and enter the apartment earlier than the check-in time. The location was in the middle of Santa Cruz, close to all the sights! We could do anything on foot. The apartment was very large and clean and the beds were wonderful! I would certainly come back if I visited Seville again!
Réponse du service qualité

Dear Anouk,
Thank you for making our apartment your choice destination on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
We hope to host you again very soon.

Jose L.H. Campos
Quality Department Manager

Jette Lyng Giversen10
OCT. 2022
Évaluation sans commentaire.

Sérgio7,9
SEPT. 2022
Évaluation sans commentaire.

Greg Miller10
JUIL. 2022
The property was as listed. Air conditioning worked very well especially with days of 100 degrees. Agency owners responsive with questions. Agency representative met us for check-in. WiFi worked very well. Location was fantastic being close to all the major tourist attractions. Kitchen small but functional and everything you need.
Réponse du service qualité

Dear Greg, we would like to thank you for the praising review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your expectations and we would love you to come back and enjoy more memorable days with us.

Aija T.
Quality Department

Ciro M. Marino8,8
JUIN 2022
Tamanho do apartamento, muito claro, confortável
Réponse du service qualité

Dear Ciro, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.

Aija T.
Quality Department

Tyler Carson8
JUIN 2022
Amazing location and beautiful loft. Wi-Fi was terrible but otherwise great
Réponse du service qualité

Dear Tyler, thank you very much for your time to share your personal experience in our apartment.
We are sorry for any difficulties you had with our Wifi service. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holidays with us, it will be a pleasure to assist you.
We hope to see you again soon.

Aija T.
Quality Department

Doug10
JUIN 2022
Terrific location, clean and spacious apartment for my family. The communication was prompt. It really was a comfortable home-base for our Seville vacation.
Réponse du service qualité

Dear Doug, thank you very much for taking the time to share your personal experience in our apartment. It was a pleasure for us to assist your family during your stay in Seville.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Valérie6,7
JUIN 2022
Bien mais peut mieux faire !
la situation est exceptionnelle, dans une rue proche de l‘Alcazar et de la Cathédrale et cela reste très calme la nuit. la décoration est sympa. La literie est confortable. Le service est très disponible.
Une forte odeur de canalisation est souvent présente dans le hall d’entrée et dans les salle de bain. Dans la suite familiale, une clim ne fonctionnait pas (nous n‘avons pas demandé d’intervenir car il y a deux climatisations dans la suite).
Réponse du service qualité

Dear Valérie, thank you for providing us with detailed feedback about our apartment and service.
We are sorry to hear about the inconveniences your experienced during your stay, for a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holiday with us.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Abhishek10
JUIN 2022
the location was excellent and the property overall was excellent. rooms were spacious and super clean
Réponse du service qualité

Thank you very much for your valuable review. We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.

Aija T.
Quality Department

Ida9,6
AVR. 2022
Évaluation sans commentaire.

David9,7
MARS 2022
The place looked exactly as it did in the photos. Great location

Chris Corcoran10
MARS 2022
Famatastic management and place
Was a wonderful experience. I’d highly recommend.
Réponse du service qualité

Dear Chris, thank you very much for your kind feedaback. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope to meet you on your future trips to Seville.

Aija T.
Quality Department

Eric10
FÉVR. 2022
emplacement et confort juste parfait, les volumes
le bruit (voisinage très bruyant )
Réponse du service qualité

First of all we would like to thank you for choosing our apartment for your stay in Seville.

We are glad to hear that your experience in our apartment was a memorable one, although we are surprised about your comments regarding the noise, as the location is the best evaluated aspect of this apartment, being very centrally located, and due to the fact that all the bedrooms are not facing the main street, so this superb location offers our guests to discover the city easily and to have a comfortable sleep during the night.

We highly appreciate your review, it has been a pleasure for us to read it and we look forward to serving you again soon.

Aija Teilane
Quality Department

Eva María8,3
JANV. 2022
Estancia agradable
Si lugar a duda la excelente ubicación. Muy limpio.
Tiene termo eléctrico que se queda corto para el uso de tres parejas y las habitaciones oscuras porque dan a patio interior. Para conocer Sevilla e ir solo a dormir, muy recomendable.
Réponse du service qualité

Muchas gracias por compartir su opinión sobre sus recientes vacaciones con nosotros.

Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.

Esperamos poder darle la bienvenida de nuevo muy pronto.

Aija Teilane
Departamento de Calidad

Nuria4,2
JANV. 2022
Vino una chica con las llaves que no abrian el apartamento, nos tuvo que ayudar un vecino y tuvimos que esperar al cambio de llaves. Los plomos saltaban constantemente, al encender la vitro y la calefaccion. El lavaplatos no funcionaba. Persiana atascada. Olor en las cañerias (tuvimos que cerrar un cuarto de baño). Sorprende que alquilen un apartamento sin ninguna comprobación del funcionamiento.
Réponse du service qualité

Estimada Nuria, muchas gracias por compartir su opinión. Las opiniones de nuestros huéspedes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento.

Nos disculpamos por los problemas técnicos que se presentaron; no hay absolutamente ninguna excusa para aquellos detalles que se pasan por alto, ya que todos nuestros apartamentos deben ser revisadas ​​a fondo. Sin embargo, nos gustaría aprovechar esta oportunidad para señalar que le ofrecimos otro apartamento con mejores características para su estancia por todos los inconvenientes que ha experimentado y para asegurarnos que tenga una estancia cómoda, pero su decisión fue quedarse en el mismo apartamento.

Nos gustaría informarle de que desde que hemos recibido su opinión, se ha realizado la correspondiente reunión con nuestro departamento de mantenimiento y que los procedimientos se está reforzando. Le damos las gracias por hacernos llegar sus comentarios y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

Polina10
DÉC. 2021
Évaluation sans commentaire.

Marie10
DÉC. 2021
A very nice flat, spacious and clean, and very well located

María Ines10
NOV. 2021
Fue una estadía estupenda. Aunque esperamos unos minutos por Teresa, ella fue muy amable y estuvo pendiente por cualquier cosa. Seguramente volveremos a ese piso espectacular.
Réponse du service qualité

Estamos encantados de leer que se sintió bienvenido y apoyado desde el momento en que llegó hasta el que se fue.
Le agradecemos su amable opinión y esperamos poder alojarle de nuevo en el futuro.

8,7
NOV. 2021
Pros: Excellent location, very close to Alcazar and Cathedral! Apartment was clean! Someone met us on checkin to show us the unit. Cons: Two rooms were very small. One did not fit luggage inside the room. There was not enough hot water for 4 adults to shower (and we were being mindful of keeping water temperature lower than we´d like and keeping showers VERY brief), which left 2 adults to shower in cold water. We were told the water heater was up all the way. The rooms were VERY cold. The central heating was not sufficient to warm the rooms (we traveled in early November). There were two small space heaters provided, but they were not sufficient to heat up the rooms we were hesitant to leave them on all night.
Réponse du service qualité

Thank you for the time you took out of your day to share your comments regarding your stay.

We are sincerly sorry to read your dissatisfaction with the size of the rooms room. Although we do provide a detailled description and photos of the apartment, we understand that sometimes it may not adapt to each guest´s needs.
We are very sorry for the disturbances caused by technical problems of the heating system in your apartment. Once we realized the problem the additional heaters were provided. The problem is completely solved now.

Once again, many thanks for your help to get to know the points where we can still improve the experiences of our guests and we truly hope to have the opportunity to welcome you back on you next trip to Seville.

Marta Torres10
SEPT. 2021
El alojamiento está en una ubicación ideal, es amplio, bonito y cómodo tal como muestran las fotos. La verdad que ha sido todo un acierto reservar aquí.
Réponse du service qualité

Estimada Marta
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.
Un saludo

KE10
FÉVR. 2020
位置很好,离大皇宫和大教堂非常近。周边吃饭方便。每个房间都有卫生间。
卫生间没有空调,有点冷。三个房间同时用电的时候,有可能断闸,但能够马上恢复。

Katy10
FÉVR. 2020
Great location! Perfect for a large group! Very accommodating!

Esther9,5
JANV. 2020
the location of the apt and responsiveness of the host made up for a rough check-in and initial 24 hours. we were left waiting on the street with our suitcases (8 people! with bags!) for 15 minutes even though i (and the driver of our transfer) had notified them of our exact arrival time. the woman who walked us through the apartment did not seem to know it very well and neglected to turn on the heat or indicate where the space heaters were (the back half of the apt is not covered by the central heating system, requiring space heaters [which were very effective]). since it was january, and the apartment most likely had not been occupied for some time, the apt was very, very cold. thankfully, maria (customer service liaison) was fantastic and came that evening to turn on the heat and locate the space heaters. the following night, as the apt had not yet fully warmed up, maria again in the evening brought extra blankets for 2 of the bedrooms (the back master BR and bath were nice and toasty from the space heaters). despite these initial hiccups, we had a wonderful stay in seville, and the location of the apartment made going out and coming back so easy for our large party and for whomever needed a quick rest. we loved seville!

Kelly7
JANV. 2020
I have mixed feelings about reviewing this place. The location was excellent and the size of the apartment was perfect for our group. Nice bedrooms with comfy beds and a long hairstyles helped with noise. We were left without hot water in two of the the bathrooms for three nights. The host did their best to fix it and was prompt to respond. She also kindly offered a 20% discount and a small gift basket for our troubles. However, for choosing this place at the top of our budget, we felt like only having one shower for our large group was a real inconvenience. We were also disappointed in how dirty the rug was as we had two crawling babies. Long hairs and dirt stains were like magnets for our little ones! And we killed a large cockroach in the master bedroom and found roach wings in the hall bathroom. I did not leave a single thing out after that and tried to keep everything packed up so it wouldn´t get any unwanted visitors. The location was fairly quiet, though we had building works our first morning from 8am. The restaurants were not loud and the bedrooms were quiet. I would caution anyone in a wheel chair or who needs a lift for their strollers about booking. The lift didn´t always work and we could not fit either stroller in. It´s really only for two people or luggage. We carried the strollers up to the first floor but if you had real access requirements it would be a problem for you. The location was truly perfect. Moments from the cathedral and palace. Really charming area to stay and the beds were cosy and kitchen was basic but had the essentials.
Réponse du service qualité

Thank you very much for your comment Kelly. We are sorry if the apartment did not meet your expectations. Indeed, there were problems with hot water and we are glad that you appreciate our efforts to fix it as soon as possible. Of course, we will check the cleanliness of the apartment to improve. We appreciate your words and we are glad to know that you could enjoy the city thanks to the privileged situation of the apartment. Fátima - responsable de calidad de Genteel Home

Dana Deverson10
JANV. 2020
The apartment is fabulous. Very clean and well appointed. Perfect for our family of 6 in a 3 bed apartment. Location is awesome. Very close to everything you need. A great place to stay when exploring Seville. Thank you.

Darragh10
DÉC. 2019
What a gorgeous, luxurious space! We loved staying in this apartment -- it was perfect for our family. The apartment exudes Spanish charm and an old-world Sevillano atmosphere, and it´s in an ideal location. We felt so lucky to find this space. It added a lot to our trip!

Virginie9,3
NOV. 2019
De passage à Séville pour 4 jours, nous avons passé un très bon moment en famille avec nos filles de 16, 14 et 10 ans dans cet appartement idéalement placé et à la décoration très raffinée. L’entretien des lieux est exceptionnel et la literie très confortable. Au cœur d’un quartier extrêmement vivant et touristique (à deux pas de l’alcazar et de la cathédrale), juste au dessus d’un restaurant très fréquenté le matin par les locaux et de conception ancienne et typiquement sévillane (patio intérieur, hauts plafonds), nous avons toutefois un peu souffert du bruit permanent (cloches, calèches, ascenseur, travaux alentours, coups de téléphone du cabinet de juristes voisin qui commencent dès 6:30 le matin). Donc petite réserve pour les sommeils fragiles ou les touristes qui se couchent tard et souhaitent profiter de la vie nocturne intense et passionnante à Séville. Néanmoins, nous recommandons vivement cet appartement, pour sa beauté, sa fonctionnalité et sa situation.
Réponse du service qualité

Merci beaucoup pour votre commentaire. Nous sommes heureux de savoir que vous avez apprécié l´appartement et la ville pendant votre séjour. Gardez à l´esprit que l´emplacement de l´appartement est très central, il est donc impossible d´être sans bruit. Nous espérons vous accueillir à nouveau dans le futur. Fátima - responsable de calidad de Genteel Home

Sebastiano10
NOV. 2019
TUTTO PERFETTO.
Réponse du service qualité

Dear Sebastiano, Thank you for reviewing your recent stay in our apartment San Gregorio. It´s wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We look forward to welcoming you back again very soon. Fátima Roca- chief of Customer Service

Svetlana10
NOV. 2019
The location of the place can’t not be better The place is spotless clean and nice.
Réponse du service qualité

Dear Svetlana, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.

Andrea9,3
NOV. 2019
Posizione e servizi
Réponse du service qualité

Dear Andrea, We would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction one. Once more, we thank you and very much look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service

Antonia Emilia9,8
NOV. 2019
Buena ubicación en Sevilla con tres buenos dormitorios y 3 baños.
Que hasta las 15h no den el apartamento, aunque fuese una habitación...
Réponse du service qualité

Estimada Antonia Emilia, Nos gustaría agradecerle el comentario tan positivo que ha compartido referente a su visita a nuestro apartamento San Gregorio. Lamentamos su molestia por no poder hacer el check in en el momento de su llegada, por este motivo informamos previamente que la hora fijada para realizar el check in es a las 15, horario que debe aparecerle en la confirmación de reserva. Siempre hacemos todo lo posible para asegurar que nuestros clientes puedan realizar el check in tan pronto como llegan, pero por desgracia, durante la temporada alta puede ser que no sea posible. Una vez más le damos las gracias y esperamos poder servirle de nuevo pronto. Fátima Roca- Responsable dpto. de Calidad

Elizangela10
NOV. 2019
O apartamento era muito espaçoso, a anfitriã foi muito amável e esclarecedora, muito limpo com tudo o q é preciso para as férias, adoramos e pensamos em voltar
Nao há estacionamento perto
Réponse du service qualité

Dear Elizangela, Thank you for reviewing your stay in our apartment San Gregorio. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. The apartment has a private parking just 5 min walking. We are so sorry if you didn´t find it.
Thank you again for this heartwarming review of your stay, we look forward to your next visit.
Fátima Roca- Chief of Customer Service.

Tintinsylvain10
NOV. 2019
Appartement très agréable de part sa localisation 2mn à pied de la cathédrale et de l´Alcazar. Décoration très sympa conforme aux photos. Très bien équipé, superficie également appréciable pour 8 personnes. A recommander sans hésitation.
Réponse du service qualité

Merci pour votre préférence envers notre appartement pour cette occasion et pour votre très aimable recommendation à nos prochains clients, cette appréciation positive nous maintient motivés afin de continuer à garantir le respect de nos exigeants standards de qualité. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle

Meziyet7,8
AOÛT 2019
This place would be great for a group of friends and big families. It´s close to everything. Even the parking is no problem, its only two minutes walk away.
We paid an extra 30 euros because we arrived later than 9 but we had to wait 20 minutes at the door. I think they should not have got that money. My dryer exploded because the building is old and it cannot handle much of electricity but we have been warned about that, so be careful with that. Lastly, beware, if you are a daylight person, the rooms do not have outside looking windows.
Réponse du service qualité

Thank you so much for your review Meziyet. We are sorry for the inconvenience with your dryer, we would have liked you to mention it before. About the extra charge for the late check in, we informed you about that, we are sorry to made you wait, it is becuase of that we alway ask the guests to call 30 minutes before the arriva, to organize the check in properly. Otherwise, it’s great to know you had a pleasant stay and enjoyed your time in our apartment apart from this issue.
We would like to see you again in Seville
Genteel Home Team

Adela10
AOÛT 2019
Perfect

Lei10
AOÛT 2019
Clean, friendly stuff, excellent location

Stephen10
AOÛT 2019
Superb location and absolutely a gem of an apartment. Would stay here with our family again. Very comfortable for a family of 5 with room to spread out.

Mª del Mar10
MAI 2019
Alojamiento con buena ubicación, amplio y decorado con mucho gusto. El servicio y atención a sido buena. Volveríamos a repetir

Gayle9,8
MAI 2019
Great location, plenty of room and very clean
The price was doubled due to it being Easter

Stecurgio8,3
AVR. 2019
Appartamento centrale spazi ben divisi e confortevoli.
Da migliorare la pulizia
Réponse du service qualité

Dear Guest, thank you for your comment. We are glad to know that you liked the apartment, especially for his central location and wide distribution. About cleaning, it is a very important aspect for us and generally very well valued by our guests. We will check what has happened in your case to improve and not happen again. We hope that despite this you have enjoyed your stay with us. Regards

Javier10
FÉVR. 2019
El apartamenteo increible, la ubicacion es perfecta y sin duda repeteria

Celine10
JANV. 2019
Mooi appartement midden in het centrum van Sevilla! Alles goed te bereiken te voet. Appartement met 3 slaapkamers en 3 badkamers ideaal voor 6 personen. De inrichting was goed en alles was aanwezig. De communicatie verliep soepel en ook voor vragen waren ze goed te bereiken.

Jose Luis Gonzalez10
JANV. 2019
Céntrico, limpio y muy bonito
La verdad que la estancia ha sido muy agradable. Todo era muy bonito, limpio y agradable. Cama y almohada cómodas. Baños grandes y toallas de sobra. Todo muy limpio y cocina muy equipada. Está en un lugar muy céntrico y tranquilo por las noches. Nos ha gustado bastante y esperamos repetir en otro apartamento de la firma. Muchas gracias

Victoria10
JANV. 2019
The apartment is spacious, beautifully decorated and perfectly located. We enjoyed a very happy few days here. It is right in the centre of the historic district on a quiet street but only steps away from both the main historic sights and the restaurant/shopping area. We were looked after very well by the hosts and the arrangements were all easy. The beds are really comfortable too! We would definitely stay here again.

10
NOV. 2018
This apartment could not have been more ideal for us. It was very close to all the main tourist attractions, so the older members of my family did not have to walk far — and yet, it was so quiet at night compared to other areas we frequented. The bedrooms allowed for much privacy for each couple but the living room was spacious enough for all of us to enjoy. If you have young children, the windows open up to small terraces where you can often see the horse carriages trot by. My toddler daughter could have stayed there all day. Lastly, the host group was very attentive and gave us great tips for food in the different neighborhoods. I would book here again in a heartbeat.

Tamar10
NOV. 2018
This apartment is amazing and the host/check in staff was wonderful and very caring! At the check-In with Lola, she gave us a map circling places to go and see, lists of restaurants (we tried 3 of the restaurants on the list and every one of them was on point!), list of recommended activities, and answered any questions we had. The beds were so comfortable and prefect for our group of 7. Our 7th person slept on the pull out couch, which she said was very comfortable. WiFi was good (however it did not reach the backroom), a/c was perfect and cold, the kitchen was small (but enough for cooking breakfast), washer worked great (there is no dryer but there is a drying rack to dry your clothes). There was a hair dryer and iron with an ironing board. The location was safe, quiet, and close to attractions. There are horse carriages that go on the street that the apartment is on and sometimes cars. I think it is primarily for pedestrians. Our Uber drivers would not drive up to apartment, we usually had to walk to meet them or they would drop us off on a street close to the apartment and we would walk. If we come back to Seville, we will definitely look to stay at your apartment again!

Paul9
OCT. 2018
Mejorar información para orientar
Réponse du service qualité

Muchas gracias Paul por dejarnos su comentario. Primero de todo pedirle disculpas si a su entrada no se le explicó correctamente la zona donde se encuentra nuestro apartamento, normalmente me encargo yo misma de recibir a nuestros huéspedes, pero al encontrarme de viaje, me hizo el favor un familiar, y de ahí su desconocimiento de algunos detalles. Esperamos que su estancia fuera agradable y pudieran disfrutar de su tiempo en Sevilla.

Rachel10
OCT. 2018
Loved this huge apartment right by the stunning Alcazar Palace. Quiet inside and spacious with three bathrooms! A great location and stay. Highly recommend.

Iparralde9,8
AOÛT 2018
Magnífico apartamento en centro ciudad. Falta de mantel para comedor, útiles de cocina, te encuentras lo justo. Ubicación inigualable, amplio, cómodo.

Linda9,8
AOÛT 2018
Ottimo appartamento al centro
La pulizia La posizione strategica

Jonathan10
JUIL. 2018
The apartment is positioned in a great position only a 5-8 minute walk to Plaza de España, less than 5 minute walk to the Duomo and less than 10 minute walk to the best shopping strips in Seville. The apartment is very spacious and well laid out. Kitchen is functional as are bathrooms. Water pressure is also good. Beds are comfortable and well insulated from noise - you will have a peaceful sleep! WiFi does not reach to furthest bedroom, but available everywhere else in the apartment. Air conditioning worked very well and available in all rooms. Host was always easily contactable and responsive. I would not hesitate to stay in this apartment next time I visit Seville. We were a family of 6 (adults) and stayed in June and all had a great and comfortable stay. Thank you Teresa.