C’est vraiment une grande suite avec deux zones différentes, une zone avec le lit double de 1,50 x 1,90m et l’autre zone avec le salon et la cuisine. Tout est décoré avec des meubles de grande qualité, et bon goût, parfait pour un séjour confortable et paisible en ville.
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칫솔과 치약 샴푸 린스가 없어서 따로 사서 써야하는 게 불편했어요. 바디워시만 네개 있더군요. 이런 점을 문의하려고 했는데 답변이 생각보다 많이 느려서 다음날이 되어서야 답을 받고... 여튼 원활하지가 않습니다. 그리고 화장실 변기는 사용하지 않을 때조차 냄새가 나는데 문제는 침대가 바로 옆이라서 냄새를 피할 수 없었습니다....
Réponse du service qualité
Dear Minhee,
Thank you for taking the time to share your feedback with us. We´re glad to hear that you found our apartments clean, well equipped, and comfortable, and that our keyless entry system added to your convenience.
We apologize for any inconvenience you experienced regarding the amenities provided. Although we are not obliged to provide hygiene products due to our status as tourist apartments which has an amenities policy that differs from the traditional hotel approach, as a courtesy, we do supply soap, shampoo, and household cleaning products to all guests in an effort to enhance their arrival experience. However, we regret that this was not sufficient for your needs.
Regarding the delay in response to your inquiry, we sincerely apologize for any inconvenience caused. We strive to provide prompt and efficient communication with our guests, and we will take steps to ensure a more timely response in the future. Additionally, we are sorry to hear about the issue with the odor. We will investigate this matter promptly to address and rectify the problem.
Your feedback is invaluable to us, and we appreciate your understanding. Should you choose to stay with us again, we will make every effort to exceed your expectations.
Quality Department.
No complaints, it was perfect!
Réponse du service qualité
Dear Denisa,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Quality Department
Réponse du service qualité
Estimada Conchita:
Agradecemos mucho sus amables palabras y nos alegra saber que hayan disfrutado de su estancia en nuestro apartamento en Sevilla. Nos esforzamos por ofrecer a nuestros huéspedes un ambiente acogedor y todas las comodidades necesarias para que se sientan como en casa. Es un placer para nosotros haberles brindado asesoramiento durante su visita y que hayan podido explorar los lugares emblemáticos de la ciudad con facilidad. Agradecemos su recomendación y esperamos tener el placer de recibirles nuevamente en el futuro.
Departamento de Calidad.
Modern, well equipped, stylish, comfortable.
Réponse du service qualité
Dear Saskia,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Spinnenweben an der gesamten Decke. (sehr hohe Deckenhöhe, scheinbar wurde dies beim Putzen übersehen). Wir haben sofort Bescheid gesagt und uns wurde ein Mop gebracht, um die Spinnenweben zu entfernen. Eine Putzkraft kam allerdings nicht.
Réponse du service qualité
Dear Elena.
First of all, thank you for the time you have taken to write your review. We are glad to know that you enjoyed the good location and the tranquility of the apartment.
We apologize for the inconvenience you faced regarding the cleanliness during your recent stay. Our commitment to maintaining high cleanliness standards is of utmost importance to us. We would have been delighted if you had passed this information on to our customer service department to avoid misunderstandings and to have given you a prompt and appropriate solution to the problem; as you mention, the information was given to someone outside our company, so we were never able to receive it. We are sorry for the confusion and we deeply regret any discrepancy you encountered and are actively addressing the issue to prevent future occurrences. Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.
Quality Department.
Nulla
Réponse du service qualité
Dear Clapag,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Phil, Thank you for sharing your positive experience. We´re delighted to hear that the location of the apartment was perfect for exploring the center of Seville. We´re glad you found the flat well-equipped and beautifully presented, making it ideal for a weekend city break. It´s great to know that our team provided excellent communication and assistance throughout your stay. We appreciate your feedback and look forward to welcoming you again in the future.
Quality Department
Estancia perfecta para visitar la ciudad;, ubicación perfecta con paradas de bus a 1 minuto, muchos sitios para desayunar o comer muy cerca, y aunque está a pie de calle en una planta baja, se entra en un patio interior, así que no se escucha el ruido de la calle. Dotado con todo lo que hace falta para vivir unos días; platos, cubiertos, vasos, cafetera, papel de cocina, plancha, secador de pelo, tendedero para secar ropa en caso de usar la lavadora, y lo más importante, el colchón muy cómodo. Todo nuevo y muy limpio
No es que no me gustara, pero sí he echado a faltar un soporte en la ducha para tener los champús a mano. Y una cosa que sí nos molestó un poco(fui con una amiga), fue que habíamos visto fotos de piso con dos camas individuales y cuando llegamos solo había una cama doble, pero nos hemos apañado.
Réponse du service qualité
Estimada Elena,
Gracias por su comentario y nos alegra saber que tuvo una estancia en general perfecta durante su visita a Sevilla. La ubicación céntrica de nuestro alojamiento y las comodidades que ofrece son aspectos que valoramos mucho para nuestros huéspedes.
Lamentamos la confusión con respecto a las camas en el apartamento. Entendemos que las imágenes pueden ser confusas en ocasiones, ya que tenemos varios apartamentos en la misma zona y las fotos se agrupan juntas en la web. Es por eso que enviamos un correo de confirmación de la reserva al realizarla, para asegurarnos de que nuestros huéspedes obtengan exactamente lo que desean. Agradecemos su comprensión en este asunto.
También apreciamos sus sugerencias para mejorar, como la idea de contar con soportes en la ducha para mayor comodidad. Tomaremos en cuenta sus comentarios para futuras mejoras y para que su próxima estancia sea aún más satisfactoria.
Esperamos recibirlo nuevamente en el futuro y que disfrute de una experiencia igualmente perfecta. Gracias por elegirnos y por compartir sus comentarios con nosotros.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Carolina,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Central, clean, value for money.
Nothing, it suited our purpose
Réponse du service qualité
Dear Lynn,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jan van R,
We appreciate your high ratings and the overall score of 10 you´ve given us. It´s great to know that you had a positive experience. Regarding the bed pillows, we´ll certainly take your feedback into account. Guest feedback is invaluable for us to make improvements. If you ever return, we´ll strive to make your stay even more comfortable. Thank you for choosing us, and we look forward to hosting you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Zuzanna,
Thank you for your kind words! We´re thrilled you enjoyed your stay. Esther and our team are always here to assist.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sophia,
Thank you for your kind review. We´re glad you had a pleasant stay with us. Hope to see you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Manuel,
Thank you for you review, we really appreciate that you took your time for letting us know how to improve, we hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Joseph, thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Julie,
First and foremost we would like to thank you for the praising review you shared. We´re glad you enjoyed our location and amenities. Thank you for choosing our apartment, and we look forward to welcoming you back in the future.
Best regards,
Jose L.H. Campos
Quality Department Manager
- lit confortable - Propreté
- pas de sac poubelle et de pastille pour le lave linge.
Réponse du service qualité
Dear Audrey,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Pedro José:
Le agradecemos por elegir nuestro apartamento en Sevilla para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Lais,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the location and facilities of this new apartment. It´s also great to know that the cleanliness met your expectations.
However, we are sorry to hear that your experience fell short of your expectations in some areas. We apologize for the delay in your check-in. This is not a standard for us and we truly apologize.
Regarding the curtains, we appreciate your feedback and will take it into consideration for future improvements. We are sorry for any inconvenience this may have caused you during your stay.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with a more enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Propreté déco actuelle de bon goût. Équipement de la cuisine impeccable amenities salle de bain de qualité. Assez centrale à 10mn à pied du centre historique.
Situation du logement très ville car au bord d´une avenue avec bcp de circulation malgré le Sas constitué d´un patio. Avons eu ttes les nuits hachées et perturbées par les entrées et sorties des locataires atte heure de la soirée et de la nuit.... Conversations à haute voix, portes qui claquent, rires, bruits de bouteilles vides, bruits liés à l´ascenseur... Donc il faut avoir un sommeil de plomb ! Pas de luminosité dans le studio. Tt cela a un peu gâché notre séjour....
Réponse du service qualité
Dear Sabine,
Thank you for sharing your feedback with us. We are pleased to hear that you found the decoration and cleanliness of the accommodation to be to your liking, and that you appreciated the kitchen equipment and the amenities.
However, we are sorry to hear that your stay was disappointing due to the noise disturbances. We understand how important a good night´s sleep is and apologize for any inconvenience caused by the noise disruptions.
We have noted your comments regarding the noise made by the neighbors. As willing to help as we are, for future occasions, do not hesitate to reach out to us should any other tenant be misbehaving at late hours in order to give us an opportunity to assist you.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a better experience in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear João,
Thank you for staying with us and for the reccommendation.
Jose L.H. Campos
Quality Department Manager
Se retrasó el AVE y estuvimos en contacto, esperándonos a nuestra llegada.
El apartamento está muy nuevo y es muy amplio, cuenta con todo lo que puedas necesitar, está todo igual que en las fotos y limpio.
Al ser un interior no se oye nada de ruido de la calle.
Está muy bien ubicado, en 15 minutos andando llegas a la catedral, hay una parada de bus muy cerca. Además hay varios supermercados por la zona.
Dejan preparado varios sobres de azúcar, sal, café y monodosis de aceite y vinagre, muy práctico para la estancia de pocos días.
En resumen, ha sido una estancia muy agradable, si visitamos otra ciudad en la que dispongan de apartamentos sin duda lo reservaremos con esta compañía.
Réponse du service qualité
Estimada Ainara:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Zami, We greatly appreciate the time you spent to share your recent holiday experience at our apartment and we thank you for your kind recommendation to the travel community.
Jose L.H. Campos
Quality Department Manager
il n´y a pas de petit déjeuner . sinon tout étais parfait le logement super bien agencer il ne manque rien
Réponse du service qualité
Thank you very much fo rstaying with us and fo rtaking the time to review your stay.
We hope to meet you again in the future and have the opportunity to exceed your expectations.
Aija T.
Quality Department
Réponse du service qualité
Dear Nicolas, thank you very much for taking the time to review your personal experience in our apartment.
We are very sorry to know that some aspects of your stay did not meet your expectations, and we are sorry for any misunderstanding due t the communication process. We always provide our guests contact details of our Checkin Team, and they are always available in order to organize the arrival to the apartment or if the guests need any help during the stay.
We really hope to have the opportunity to welcome you back in the future again, and exceed your expectations.
Aija T.
Quality Department
Un aire condicionado se echó a perder
Réponse du service qualité
Estimada María Francisca, agradecemos sus comentarios después de su visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y superar las expectativas.
Aija T.
Departamento de Calidad
Réponse du service qualité
Muchas gracias por sus comentarios y por destacar la comodidad del apartamento.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Anaïs, thank you for sharing your opinion. We are thrilled to read that you felt comfortable from your arrival until the departure of the apartment, it is a great source of motivation for us to keep on going the extra mile to make sure our guests have memorable stays.
We hope to meet you soon again.
Aija T.
Quality Department
Sehr gute Lage. Alle Bereiche der Innenstadt sind zu Fuß erreichbar. Apartment liegt an einer vielbefahrenen Straße, Mein Zimmer im hinteren Bereich war jedoch ruhig. Viele Möglichkeiten einzukaufen/essen.
Keine Parkplätze vor Ort. Aber ein öffentliches Parkhaus ist innerhalb von 10min zu erreichen. Es gibt spezielle Tarife für Langzeitparken, wobei man das Parkhaus trotzdem verlassen kann. Während Semana Santa sind die Angebote nicht mehr gültig und der Preis steigt extrem. Keine Haken/Bügel im Badezimmer um das Badehandtuch aufzuhängen. Keine Ablagemöglichkeiten für Utensilien.
Réponse du service qualité
Dear Johannes, thank you very much for your detailled review. We highly appreciate your time, and we are glad to know that you enjoyed yoru stay.
Hope to have the opportunity to host you in near future again.
Aija Teilane
Quality Department
Le faltaba una espumadera y un cazo. Y una escoba . El resto de utensilios incluso de limpieza jabón para el lavavajillas y lavadora todo incluido. En fin impecable.
Réponse du service qualité
Queremos darle las gracias por compartir esta opinión sobre su estancia.
Estamos muy contentos de leer que estuvo muy satisfecha con la comodidad del apartamento que garantiza una estancia inolvidable para nuestros huéspedes.
Esperamos su próxima visita.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Dear Toumani
Firstly we would like to thank you for choosing our Recaredo apartment for your holidays in Seville and for the review you shared, all of your kind words about your stay with us are great to hear . Best regards