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Apartamento
Plaza Nueva Granada

Granada · Centro

8,8 (75 valoraciones)


1-4
Huéspedes

1
Dormitorio

1
Baño

50 m2
Superficie

Sobre el alojamiento

Este maravilloso y coqueto apartamento se ubica en el corazón de Granada, en pleno casco histórico de la ciudad. Se caracteriza por ser un apartamento luminoso, tranquilo y con vistas a La Alhambra.

Dicho apartamento se compone de una habitación doble y sofá cama en el salón, un cuarto de baño completo, una cocina con todos los utensilios necesarios para su estancia y un cómodo y luminoso salón equipado al más mínimo detalle para pasar una estancia relajada e inolvidable.

Además de contar con un mobiliario de alta calidad, la ubicación de este magnífico apartamento lo hace singular. Cuenta con una ubicación estratégica para conocer Granada y su gastronomía a pie, así como disfrutar de todos los monumentos históricos de la ciudad.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Planta 4ª Planta
Ascensor Disponible
Sofá-cama Capacidad 1-2 personas
Fibra óptica Gratis
Balcón Con vistas al exterior
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/GR/01497
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Código descuento
APLICAR
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Valoración de la propiedad

8,8 (75 Valoraciones)

Ubicación
9,7
Calidad
8,2
Limpieza
8,4
Personal
9,1
Instalaciones
8,9
Recomendación
8,6

Nos interesa tu opinión


Opiniones de nuestros clientes

sylvie DUCERF7
FEB 2024
bon séjour
Respuesta del Departamento de Calidad

Dear Sylvie,

Thank you for your kind words. We´re delighted to hear that you had a pleasant stay with us.

We hope to have the pleasure of welcoming you back again soon.

Quality Department.

Russell Bosch10
FEB 2024
Great location. Beautiful view of Alhambra. Limited ability to make your own meals. 2 burner stove top. No oven. Refrigerator strangly located in dining area. You need to move furniture to open it. Quiet apartment despite being very near a noisy plaza.
Respuesta del Departamento de Calidad

Dear Russ,

Thank you very much for your feedback. We truly appreciate your kind words about the great location and beautiful view of Alhambra. We´re glad to hear that despite its proximity to a noisy plaza, the apartment remains quiet. We apologize for any inconvenience caused by the refrigerator´s location and we want to clarify that we do strive to provide accurate information about the layout and amenities of the flat on our website, including photos and details about the furnishings where it is specified that there is no oven and that our kitchen has two stove. Your feedback is invaluable to us, and we´ll certainly take it into consideration to improve the overall experience for our guests. We hope you enjoy your time in Alhambra.

Quality Department.

stuart aclander10
FEB 2024
Beautiful views of the Alahambra
Respuesta del Departamento de Calidad

Dear Stuart, Thank you very much for your positive review and for choosing us. It´s wonderful to hear that you enjoyed beautiful views of the Alhambra. Thank you for sharing this highlight of your visit. We hope to have the pleasure to host you again.

Quality Department

Alex Hall10
FEB 2024
A truly stunning apartment, I didn´t want to leave! The apartment is beautiful and has a gorgeous view of the Alhambra from the balcony. Organising check-in was very easy and I was given some great recommendations on arrival. I will definitely be staying again if I return to Granada! Highly recommended!
Respuesta del Departamento de Calidad

Dear Alex,

Thank you so much for your glowing review. We´re delighted to hear that you found our apartment truly stunning and that you enjoyed the beautiful view of the Alhambra from the balcony. We´re thrilled that organizing check-in was easy for you and that you appreciated our recommendations. It would be our pleasure to welcome you back again if you return to Granada.

Elsa Melquioni10
ENE 2024
We had a lovely stay at this flat with our 2 daughters. This apartment is ideally located in the old town, the area is lovely, and it’s only a 15 min walk from the Alhambra. Also the view is amazing from the windows !! The furniture is charming, everything is pretty new, only the sofa bed isn’t very comfortable for adults (but it’s okay for children). 2 sets of keys, very useful ! Too bad the arrival isn’t more flexible. There isn’t a box for the keys, and you need to wait for the person from the agency. Also if you come by car, you can’t drive down the street. But it’s really worth it !!!
Respuesta del Departamento de Calidad

Dear Elsa,

Thank you for choosing to stay at our flat and for sharing your experience. We´re delighted to hear that you and your daughters had a lovely time and enjoyed the ideal location in the old town with the amazing view. Your feedback on the charming furniture and the convenience of having two sets of keys is appreciated. We´ll certainly consider your comments about the sofa bed for future improvements. We understand the concerns about the arrival process and appreciate your understanding. It was a pleasure hosting you, and we hope to welcome you back in the future.

Med Bennani6
DIC 2023
L´appartement est bien placé dans un endroit central par rapport à la ville. Cependant, le prix est cher par rapport à la prestation. L´appartement est bien équipé et propre, mais est trop petit pour un couple avec enfants. Le lit principal est trop petit pour deux personnes.
Respuesta del Departamento de Calidad

Dear Med, Thank you for your honest feedback and detailed comments regarding your stay in our apartment. We are pleased to hear that you appreciated the central location, cleanliness, and amenities of the apartment. We regret that the layout of the space and the size of the main bed did not exceed your expectations.
We would like to point out that in our emails, we always request confirmation of the apartment´s features to ensure that it meets your needs and expectations. However, we understand that there are aspects we can further improve, and your feedback will be valuable in making necessary changes. We sincerely appreciate your constructive input and hope to have the opportunity to welcome you again in the future, with the aim of providing an experience more in line with your expectations.

Quality Department

J Group Photo10
DIC 2023
The is the second time I have stayed here. I love this place! Great location. Quiet building. Extraordinary views of the Alhambra. Clean, bright, simple. Easy to communicate. I highly recommend!
Respuesta del Departamento de Calidad

Dear J Group,

Thank you for choosing us again. We´re thrilled to hear you enjoyed your stay and appreciate your kind words about our great location, quiet building, and extraordinary views of the Alhambra. We take pride in maintaining a clean, bright, and simple environment. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful experience.

Paula Vázquez Rodríguez10
DIC 2023
Situación y vistas inmejorables. Apartamento decorado con muy buen gusto, pequeñito pero con todo lo indispensable para pasar unos magníficos días.
Respuesta del Departamento de Calidad

Estimada Paula:

Agradecemos sinceramente su amable comentario. Nos complace saber que disfrutó de la inmejorable ubicación y vistas de nuestro apartamento. La decoración con buen gusto y la presencia de todo lo indispensable para una estancia magnífica son aspectos que valoramos. Esperamos haber contribuido a que sus días fueran especiales. Si decide volver, estaremos encantados de recibirle nuevamente.

Damla Isik8
OCT 2023
Stunning view of Alhambra and perfect central location! Really friendly and helpful host.
Although flat was clean, there was unfortunately an unpleasant smell. Had to leave windows open quite a bit to help.
Respuesta del Departamento de Calidad

Dear Dalma,

Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you appreciated the stunning view of the Alhambra and the perfect central location of our accommodation. It´s wonderful to know that you found our host to be friendly and helpful during your stay.

We do, however, apologize for the unusual unpleasant smell you encountered in the flat. Sometimes due to the weather conditions the smell may vary. We take such concerns seriously, and we´ll immediately investigate the source of the odor to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention.

We hope that, despite this issue, you were able to enjoy your time in our central location and the beautiful view. Should you decide to return, please don´t hesitate to contact us directly, and we will make every effort to ensure your next stay is exceptional in every way.

Quality Department.

Sharyn Wilding10
OCT 2023
Beautiful views of the Alhambra, perfect location for walking
Respuesta del Departamento de Calidad

Dear Sharyn,

We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Joey Gelman10
OCT 2023
Great location and local feel right in the heart of Granada
Respuesta del Departamento de Calidad

Dear Joey,

Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.

Laura Costa10
SEP 2023
Located near historic center, walkable distance to main attractions. Amazing view and nicely decorated apartment. Communication with host was easy and fast. No parking available, which makes it a bit more challenging if you are traveling by car as Granada has a lot of traffic and roads interdict to cars.
Respuesta del Departamento de Calidad

Dear Laura,

Thank you for taking the time to provide feedback on your recent stay. We´re pleased to hear that you appreciated our apartment´s prime location, which offers easy access to the historic center and main attractions. The stunning views and stylish decor are indeed some of the highlights of our property.

We understand your concerns about parking in Granada, and we apologize for any inconvenience this may have caused. Due to our central location in the heart of the city, parking can be challenging, as you correctly mentioned. In the future, we´d be happy to provide guidance on nearby parking options to make your visit more convenient.

We hope you had an overall enjoyable stay, and if your travels bring you back to Granada, please feel free to reach out for any assistance you may need.

Bayram Yilmaz6
SEP 2023
It was difficult to find and get in, but our stay was comfortable. The location was very good.
Location, the host (Fernando) were very good.
Arrival with car, narrow roads and no parking facility
Respuesta del Departamento de Calidad

Dear Bayram,

Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that you found your stay comfortable and appreciated the excellent location of our property in the heart of the city.

We understand that the narrow streets and limited parking facilities can pose challenges, particularly when arriving by car. Our central location comes with the charm of historic city streets, but we also understand it can be a bit tricky to navigate at times. We appreciate your understanding and will consider ways to better assist guests in managing these aspects of their stay in the future.

We´re pleased that you had a positive experience with our host, Fernando, and that he contributed to your overall satisfaction. Your comfort and convenience are important to us, and we hope you´ll consider staying with us again during your next visit to the city.

Quality Department.

Laura Tini7
SEP 2023
Très belle vue. Bonne position pour visiter le centre ville.
Respuesta del Departamento de Calidad

Dear Laura, We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.

Quality Department

Alejo Escriva10
MAY 2023
Great place to stay! The view from the apt is unbeatable.
Respuesta del Departamento de Calidad

Dear Alejo. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.

Robyn Pegler9
MAY 2023
good apart from arrival hassals and noise
property was great location great
very noisy tenants and the elevator- noise didn’t stop until around 2.00 am every morning finally agent should pre contact prior to getting about parking (and where it is) and driving the streets
Respuesta del Departamento de Calidad

Dear Robyn,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.

Jose L.H. Campos
Quality Department Manager

Paul Schneck8
ABR 2023
The place is very nice with a beautiful view of the Alcazaba, which is part of the Alhambra, up on the hill. At night it is lit up, so amazing. Just a half-block up the street from the main square, Plaza Nueva, but quiet. Only criticism is the main company is not in Granada, but has a local person handle everything once the rental agreement is made. So check in, problems, etc. Communication with this person needs to be improved, and if you do contact the main company, they should do better than to tell you to contact the local person.
Respuesta del Departamento de Calidad

Dear Paul,
Thank you so much for your detailed review and for highlighting the fantastic view of the Alcazaba. We truly appreciate your comments on the unique beauty of our location. We apologize for any inconvenience experienced in regard to the communication process. While our main headquarters is not in Granada, we pride ourselves on our dedicated local team, who are there to ensure a seamless stay for our guests. We are committed to improving our communication channels and ensuring that your concerns are promptly addressed. Thank you once again for your feedback.

Jose L.H. Campos
Quality Department Manager

Leonie Pawlita10
ABR 2023
No ha dejado ningún comentario.

Katharina Kaminski10
ABR 2023
Everything was great! We would definitely come again!
Respuesta del Departamento de Calidad

Dear Katharina,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.

Jose L.H. Campos
Quality Department Manager

Alisa Pavliuk5
ABR 2023
Вид шикарный! Остальное на троечку
Вид Расположение Дизайн (если смотреть издалека)
На фото выглядит лучше Нет морозилки в холодильнике, это был сюрприз, всё-таки это апартаменты (не отель!) в городе с высокими температурами Плохая уборка Запах сырости и затхлости во всех комнатах, в подъезде тоже вонь Нет мыла Нет полотенца на кухне, бумажных тоже Слабый напор воды в душе Один рулон туалетной бумаги на 3 дня на двоих Короткая и узкая кровать Порожек отвалился, запинаешься Организация: я заранее предупредила, что нам нужна парковка и указала количество дней, в итоге у женщины, которая нас встречала, не было билетов для паркинга, для этого пришлось связываться в вотсапе с ещё двумя людьми и делать всё в последний момент Много зеркал, но ни одного в полный рост
Respuesta del Departamento de Calidad

Dear Alisa,
We would like to express our deepest appreciation for choosing our apartment for your stay in Granada, and for taking the time to share your valuable feedback with us.

We would like to extend our sincerest apologies for the incidents regarding cleaning. Such incidents do not meet our quality standards, and we are deeply sorry for any inconvenience this may have caused. We have taken note of your complaints and have passed them on to our housekeeping and maintenance department, using your feedback as an example to ensure that such incidents do not occur again in the future.

Once again, we are grateful for your feedback and for giving us the opportunity to improve our services. We hope to have the pleasure of serving you again in the future and exceed your expectations.

Jose L.H. Campos
Quality Department Manager

David Rabin8
ABR 2023
Vielen Dank an Marta. Sie hat uns vorab viel geholfen und auch beim Beziehen des Appartements viele gute Tipps gegeben. Die Wohnung hat eine super Lage und der Blick auf die Alhambra ist einzigartig. Parken an der Unterkunft funktioniert nicht. Wir haben im Parkhaus PARKING PLAZA DE LOS Campos geparkt. Hier gab es 4€ pro Tag Rabatt, wenn man die Unterkunft nennen kann. Ist aber sehr eng im Parkhaus.
Die Wohnung ist sehr hellhörig. Die Nachbarn sind nachts nicht immer leise, sodass wir alles mithören konnten. Parkplätze gibt es keine. Ist in den spanischen Städten aber generell ein Problem.
Respuesta del Departamento de Calidad

Dear David,

Thank you for taking the time to leave such a kind review. We are thrilled to hear that you enjoyed your stay with us, and that our team member, Marta, was able to assist you during your visit. We are also glad that you appreciated the apartment´s unique view of the Alhambra and the convenient location.

Thank you for choosing our accommodations and we hope to have the opportunity to host you again in the future.

Jose L.H. Campos
Quality Department Manager

Jennifer Read10
ABR 2023
Location and apartment both were perfect. Easy 1-minute walk to Plaza Nueva and surrounding areas. Communication was great. Very friendly and helpful property manager met us at the apartment, which was clean and well appointed. Though close to the plaza, the apartment was quiet and felt private. Cute little balcony so we could watch the Holy Week procession right outside our window. View of the Alhambra was as spectacular as in the photos! Highly recommend.
Respuesta del Departamento de Calidad

Dear Jennifer,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Daniel Gasparotto9
ABR 2023
Ubicación perfecta, piso bien equipado (cafetera con cápsulas, tendedero, plancha, etc.). Vistas magníficas a la Alhambra.
En el baño, haría falta tapar el agujero por donde pasa la tubería de la caldera. Poca presión del agua en la ducha.
Respuesta del Departamento de Calidad

Estimado Daniel:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.

Jose L.H. Campos
Quality Department Manager

Patricia Lauand8
MAR 2023
Beautiful view of the Alhambra
The host Fernando was super friendly. The apartment has a beautiful view of the Alhambra and is in a perfect location, walking distance to Alhambra´s entrance, to Albaycin and to other main touristic points. However, it´s in a restricted area so if you come by car you will need to park and walk carrying your luggages till the apartment. The nearest parking is about 10 minutes walking. There´s a great Flamenco show downstairs the building. Yet the location is priceless and the apartment is highly recommended.
Double bed very small. Cleanliness needs some improvement.
Respuesta del Departamento de Calidad

Dear Patricia,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings.
Regarding the incidents with the cleaning, we would like to offer you our most sincere apologies as these are clearly practices that do not meet our quality standard. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Sarah Leoni10
MAR 2023
Lovely, comfortable apartment with an amazing view!
Amazing location, comfortable beds, great shower and kitchen, incredible view and excellent customer service!
There was a slight sewer smell in the bedroom.
Respuesta del Departamento de Calidad

Dear Sarah,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the smells. This will help us know which aspects we can still improve. We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Laura Gutierrez10
MAR 2023
Volvería a elegirlo sin duda
Las vistas son increíbles, pero si le sumas la comodidad y diseño del piso, lo hace el lugar perfecto para alojarse un fin de semana ❤
Respuesta del Departamento de Calidad

Estimada Laura:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

Leticia Irala Garcete10
FEB 2023
Hermosas vistas y el apartamento muy bonito!
El sitio espectacular y las vistas impresionantes 😍
No tiene aparcamiento
Respuesta del Departamento de Calidad

Estimada Leticia:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

PILAR GUTIERREZ SARRIAS8
FEB 2023
No ha dejado ningún comentario.

Andrea Di Remigio9
FEB 2023
No ha dejado ningún comentario.

Jacob Akin10
ENE 2023
My husband and I spent 2 months touring Spain, and this is by far one of our favorite rentals. Small space (tiny shower) but laid out well, absolutely perfect location. One block from Plaza Nueva, with great restaurants (the rumors about great tapas are true!!) and a short to walk Alhambra. We had issues with both our Uber driver and internet connection upon check-In, and our contact person was fantastic. Talked to the driver for us, brought a new router over within 30 min. Best service from a rental company we’ve ever had. They even sent a cleaner mid-way through the week at no extra charge. Could not recommend more. But only big enough for two, FYI.
Respuesta del Departamento de Calidad

Dear Jacob,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Marina Rojo España10
ENE 2023
Genial.
Sus vistas eran maravillosas, desde el balcón se ve la Alhambra. En general me gusto todo.
Lo que menos me gusto porque era menos cómodo fue el sofá y que no tuviera frigo.
Respuesta del Departamento de Calidad

Estimada Marina:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.

Jose L.H. Campos
Director de Calidad

Sofía Lucca9
ENE 2023
No ha dejado ningún comentario.

Olga Sytova10
DIC 2022
la ubicacion esta perfecta, al lado de la Alhambra, al centro y a la plaza con muchas cafeterias. el apartamento es limpio y bien equipado. nos vamos a volver.
Respuesta del Departamento de Calidad

Estimada Olga:
Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.

Jose L.H. Campos
Director de Calidad

YEE PEI LYE10
DIC 2022
No ha dejado ningún comentario.

J Group Photo10
NOV 2022
Fantastic place!! I stayed a month. They were completely responsive to me. Best location possible; right near everything yet quiet. Has everything you need. Best views possible. I couldn’t have been happier with it!
Respuesta del Departamento de Calidad

Dear J,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Davide Ciancio10
OCT 2022
Awesome
Perfect welcome, additional information useful for the stay, location and cleanliness of the house
Nothing
Respuesta del Departamento de Calidad

Dear Davide,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Granada. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Susanne Khalil10
OCT 2022
The location couldn´t be better and the view of the Alhambra is amazing. The furnishings are new and clean. The bed and sofa bed are comfortable. Highly recommend. Upon booking, I was informed immediately to contact the check-in team to make arrangements for our arrival. Since I did not know our arrival time far in advance, I put this off and then forgot. As our arrival in Granada approached, I expected to receive check-in instructions, which, of course, but to my surprise, were not sent. Unfortunately, the VRBO website was also experiencing problems for a couple of hours, so I was unable to access the old messages with the request for me to contact a different phone number. That made for a stressful few hours. Fortunately, everything worked out in the end. I do wish the Genteel Home check-in team initiated the contact though to make it easier for travelers. Otherwise, I can highly recommend. The person who met us at the apartment was very nice and helpful, resolving an issue with an unreliable internet connection quickly.
Respuesta del Departamento de Calidad

Dear Susanne,
We first would like to thank you for choosing our apartment for your holidays in Granada and for letting us know your concerns relating to your time with us as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We are happy that in the end you enjoyed your stay.
Jose L.H. Campos
Quality Department Manager

lisa udland10
OCT 2022
Wonderful apartment with the Alhambra right out the window. Easy to walk to all the interesting sights and shopping.
Respuesta del Departamento de Calidad

Dear Lisa,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Ruigrok Van Der Werven6,7
AGO 2022
Onovertroffen uitzicht en locatie
Uitzicht en inrichting, behalve de bank, die sliep niet lekker en was kapot
Hygiëne, in de hoeken lag stof op de ventilator een dikke laag stof en deurpost in badkamer kapot, roest in de douche, niet genoeg dekens.
Respuesta del Departamento de Calidad

Dear Ruigrok, thank you very much for staying with us and for taking the time to review your stay.
We appreciate your highlights on the great views and the excellent location. And we are sorry for any imperfections in our services. We strive to provide high quality cleaning service, being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartment. We would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion. Also we would like to take the opportunity to mention that we will change the sofa bed in order to offer the most comfortable stay possible for our guests.
Thank you again for sharing your opinion. We look forward to meeting you again in the future.

Aija T.
Quality Department

krys lópez10
AGO 2022
Volveremos
Todo estuvo genial, la chica que nos trajo las llaves es muy amable. Nos ayudó en todo. Incluso antes de llegar, se comunicó con nosotros. Gracias
No tenemos ninguna queja
Respuesta del Departamento de Calidad

Estimada Krys, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar nuestro servicio excepcional. Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Fatima10
AGO 2022
No ha dejado ningún comentario.

Begoña7,9
AGO 2022
(+) La ubicación
(-) El sofá cama estaba roto
Respuesta del Departamento de Calidad

Estimada Begoña, muchas gracias por elegir nuestro apartamento y valorar su estancia con nosotros.
Gracias por llamar nuestra atención sobre el pequeño desperfecto que comenta en su reseña, aprovechamos la oportunidad para informarle que el sofá tenía una pequeña pieza suelta que ya hemos arreglado.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Muhd10
JUL 2022
Amazing AirB&B. The location is really hard to beat. Right smack in Plaza Nueva at the base of Al-Hambra and at the border of the Al-Baicin. You can easily get around the old town, and be stone throw away from food, café, gelatos. It’s also 5 min walk away from a Halal Thai place called PadThaiWok. There’s a mercado (market) barely 3 min away to buy water and any other supplies. The property itself is beautiful, small but sufficient. The balcony opens up to a view of Al-Hambra and faces slightly east. So the sun literally pours in the window when it rises. But the heavy curtains helps to block the heat. The single AC is small but sufficient in helping to keep the apartment cool in the summer heat. The kitchen is well equipped with the usual pots / pans.
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment and for sharing the highlights of your stay with us.
We are glad to know that you had a comfortable stay and hope to meet you soon again.

Aija T.
Quality Department

Arne Berger8
MAY 2022
Schöne, zentrumsnahe Wohnung mit Blick auf Alhambra

Das Apartment hielt, was es versprach - Blick wirklich auf die Altstadt und Alhambra, weil wir in der obersten Etage waren. Apartments weiter unten haben diesen Blick nicht. Lage zentral, man fällt geradewegs in Unterstadt und Albaicin. Ausstattung war ok, nur große Kaffeetassen haben wir vermisst. Stattdessen waren nur kleine Glastassen (eher für Tee) vorhanden. Vorherige Anfragen, wo man parken kann, blieben leider unbeantwortet. Wir haben uns ein Parkhaus in der Nähe gesucht. Zum Glück gab es genau für dieses Parkhaus von der netten(!) Verwalterin einen Parkschein für 20 € pro Tag, sonst wäre es noch teurer geworden. Für Auto-Anreisende gibt es quasi auch keine Alternative in der Innenstadt. Ansonsten waren wir super zufrieden!
Respuesta del Departamento de Calidad

Dear Arne, thank you very much for your kind feedback. Your constructive insights are appreciated.
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Alexandra9,2
MAY 2022
+ locatie
- klein bed
Respuesta del Departamento de Calidad

Thank you Alexandra for sharing your constructive feedback regarding your stay in our apartment.
We hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Franfran239,6
ABR 2022
El trato personal es maravilloso
Respuesta del Departamento de Calidad

Muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Apreciamos sus encantadoras palabras sobre nuestro personal. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la hospitalidad y el servicio prestado y esperamos volver a verle pronto.

Aija T.
Departamento de Calidad

ludovic8,8
ABR 2022
emplacement idéale pour un séjour à Grenade
l’emplacement exceptionnel face à l’alhambra dans l’hyper centre. décoration soignée
manque quelques ustensiles dans la cuisine ( torchons, bols)
Respuesta del Departamento de Calidad

Thank you very much for choosing our apartment for your stay in Granada, and for taking the time to share yoru personal experience. Your constructive insights are appreciated.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Hala8,3
MAR 2022
The apartment is smaller than how it looks in the pictures, but good for two people. The location is super good!

Rinze Landman7,5
MAR 2022
Friendly staff, great location. Appartment had everything you might need.
Bed was tiny, upstairs neighbors could be heard very well...
Respuesta del Departamento de Calidad

Dear Rinze, thank you for your feedback regarding your stay and your highigts on the great locationof the apartment and our team.
We hope to meet you in near future again and to have the opportunity to exceed your expectation.

Aija Teilane
Quality Department

DAVID8,8
FEB 2022
Ubicación y vistas desde la casa
El sillón cama muy pequeño para dos
Respuesta del Departamento de Calidad

Muchas gracias por compartir su opinión sobre sus vacaciones con nosotros. Estamos encantados de que nuestra excelente ubicación fuera lo más destacado de su estancia, además de las impresionantes vistas.

Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.

Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.

Aija Teilane
Departamento de Calidad

Adrián8,3
FEB 2022
Ubicación inmejorable
El apartamento está en buen estado, con buenas vistas, numerosos utensilios en la cocina y productos (sal, azúcar, productos para limpieza...). La cama perfecta y la limpieza normal. La ubicación es inmejorable, a 1 minuto de los principales autobuses que te llevan a las zonas principales y en el centro de todos los barrios que visitarás por lo que todos te pillarán cerca.
El sofá cama para dormir es muy estrecho, corto e incómodo para dormir 2 personas, 1 persona puede dormir medianamente bien aunque sigue siendo muy corto, como la persona sea un poco alta va a entrar muy mal.
Respuesta del Departamento de Calidad

Apreciamos enormemente el tiempo dedicado a opinar sobre su experiencia en nuestro apartamento, y le agradecemos sus amables palabras sobre la ubicación del apartamento y su comodidad.
Tomamos nota de sus observaciones con respecto al sofá cama y sentimos cualquier inconveniente.

Muchas gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Maria Isabel7,5
ENE 2022
Buena ubicación
Sin duda, la ubicación y las vistas a la Alhambra
El sofá cama, pequeño para dos personas, e incómodo, un lateral se hundía.
Respuesta del Departamento de Calidad

Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes.

Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

Marina8,3
ENE 2022
Genial.
Sus vistas eran maravillosas, desde el balcón se ve la Alhambra. En general me gusto todo.
Lo que menos me gusto porque era menos cómodo fue el sofá y que no tuviera frigo.

Ivan5
ENE 2020
The great views of Alhambra and old city roofs. Very close to all tourist attractions,etc.
We stayed there for 3 nights - 27.12-30.12 and the first deep concern and regret that it was so small comparing to the photo. The old entrance door with the big down gap
Respuesta del Departamento de Calidad

Thank you for your review Ivan. We are sorry if the apartment didn´t meet your expectations, but we would like to inform you that the apartment is being reformed at this moment. We hope that you had a good stay and you could enjoy the nice views from the apartment. Fátima - responsable de calidad de Genteel Home

Maria Mendoza Guil6
DIC 2019
Alba, la chica que nos dio la llaves muy maja y muy atenta. Las vistas son espectaculares y lo q es el piso está bien. Sin duda lo mejor del piso son las vistas a la Alhambra y la ubicación.
La llave de abajo era imposible de abrir de ninguna manera. Tuvimos que molestar a los vecinos para que nos abrieran y esto si te pasa a altas horas de la madrugada te la juegas a quedarte en la calle.Lo pasamos bastante mal pq pensamos de verdad q dormíamos en la calle por no poder abrir. El ascensor tampoco funcionaba y estábamos en la 4 planta. El piso es bastante frío y la calefacción hasta que no la dejas 24h encendida no se calienta nada.
Respuesta del Departamento de Calidad

Muchas gracias por su comentario María. Lamentamos el inconveniente que tuvo con la puerta, normalmente para estos casos nuestro equipo se encuentra a su disposición por su tiene alguna emergencia en la que le podamos ayudar. En cuanto al ascensor, es algo que corresponde a la comunidad de vecinos y ante una avería no pudimos hacer más que insistir a la comunidad para que lo repararan a la mayor brevedad posible. A pesar de ello, esperamos que tuvieran una buena estancia y disfrutaran del apartamento y la ciudad. Fátima - responsable de calidad de Genteel Home

Jamal9,8
NOV 2019
Ubicación y vistas inmejorable
Excelente ubicación, las vistas al Alhambra.trato del personal (gracias Alba).

9,8
OCT 2019
Everything was nice.

Gonzalo Octavio10
AGO 2019
Para regresar
La ubicación del departamento es excelente, cerca de todo lo que una familia de turistas necesita. Las instalaciones estaban muy bien aseadas, el departamento muy bien equipado, es cómodo para poder descansar y tener una buena estancia. La vista excelente, por su ubicación y orientación desde sus ventanas se ve la Alhambra!!

Jesús10
MAY 2019
Todo perfecto

David Rodríguez9,3
ABR 2019
Todo perfecto

Lourdes8
ABR 2019
La ubicación estaba muy céntrico

Karim10
ENE 2019
Amazing views ... best location ... just perfect overall
Location.. views ... area nearby all amenities .. perfect ..

Marlo8
OCT 2018
Goede locatie, mooi appartement, matige service!
De locatie is geweldig! Aan de rand van Albayzin, op 80m van Plaza Nueva, met zicht op het Alhambra. In een stijlvol, oud gebouw terwijl het appartement modern is ingericht. Goede bedden en een uitgebreide keuken.
Grote tegenvaller: het slot van de voordeur van het gebouw is versleten. Daardoor kon ik niet naar binnen en moest wachten totdat er een andere bewoner kwam. Na 2 dagen heeft een buurvrouw laten zien hoe je de deur open krijgt. De mensen van Genteel Home hebben me niet geholpen, ondanks herhaald bellen en mailen. Slechte beurt!

Markus6,3
OCT 2018
Super Lage, aber das war es auch
nichts für Anreise mit eigenem Fahrzeug, musste mich lotsen lassen, da man zum Ziel nur entgegen der Einbahnstraßen hinkommt, es sind keine Privatparkplätze vorhanden, ein öffentliches Parkhaus steht zur Verfügung mit 25,- € je Tag, um auf den Preis von 15,00 € zu kommen, muss das Personal eine Karte bei Abreise zusätzlich in den Automaten schieben, es ist also nicht geegnet, wenn man tagsüber mit dem Fahrzeug die Umgebung erkunden will und nachmittags und abends die Stadt, man ist da nicht so flexibel, hier organistaorisch noch estremer Nachholbedarf, Appartemant hat etwas gerochen, als wäre ein Abfluss ausgetrocknet, Bad lieblos überstrichen, Dusche naja, irgendwie wirkt die Wohnung oberflächlich eingerichtet und saniert, Bettgestell sehr labil, WLAN nicht kostenlos, man wird auf die Internetseite zum anmelden verwiesen, die verschieden Zeitfenster zum buchen vorschlägt,
Respuesta del Departamento de Calidad

Thank you very much for your review, but we are really sad to read it. The way Granadas circulation is arranged it´s something we can not change, and as you can read in all the guide books about the city, is no recommendable to move around with the car. We called you before your arrive to tell you taht, as well as to recommendate you a public parking, so we don´t have at the property as you can see at Booking.com, and we are sorry if you didn´t find the service they offer as good as you expected, it´s really the first time we have this kind of complain. About the smell, when we clean up the apartment nothing was detected, and the guest who stayed before and after dind´t mention anything either, but we will pay special attention to it. The wifi it´s completely free at our property, so I´ve probably missunderstood you words, because it´s imposible you have paid for it. We hope you have enjoyed our beautiful city. Genteel Hope Team

Kirsten8,3
SEP 2018
Eerste klas uitzicht op het alhambra!
Prachtig uitzicht op het alhambra! De locatie is perfect, om de hoek zit een leuk barretje voor een drankje en tapas. Daarnaast waan je, je zo in Marokko als je door de smalle Arabische straatjes dwaalt.
De kookplaat begaf het halverwege ons verblijf. Verder is het appartement niet heel groot of nieuw maar alles is wel netjes.
Respuesta del Departamento de Calidad

Thank you very much for your review Kirsten, it´s great to know you have enjoyed your time in our apartment and the amazings views to the Alhambra. We are sorry about the sove, and thank you for letting as know on time so we were able to fix it. We hope to have you back. Genteel Home Team

Paz7,8
SEP 2018
El apartamento de un dormitorio tiene unas vistas espectaculares. El edificio del apartamento está cerca de todo, no necesitas coche.
El colchón podría haber sido más cómodo.

Dani6,8
AGO 2018
Lo mejor la ubicación, lo peor el servicio
Respuesta del Departamento de Calidad

Muchas gracias Dani por dejarnos su comentario. Sentimos mucho que su estancia no haya alcanzado sus expectativas, intentamos siempre dar un servicio excelente y sentimos que usted no lo haya sentido así. Esperamos que ésto no haya enturbiado sus recuerdos de Granada. Genteel Home Team

April8,3
JUL 2018
Carlos was super friendly and gave us great recommendations of places to go!

Anton6,8
JUL 2018
Het uitzicht op het Alhambra is echt super. Je kan wat dat betreft geen betere locatie hebben. De balkonnetjes zijn erg gezellig. Het woongedeelte en de slaapkamer waren heerlijk schoon.

Barbara9
JUL 2018
Las vistas sin duda espectaculares, situado en un buen sitio

Peter Hollis9,3
MAY 2017
View of Alhambra utterly breathtaking
Wife found noise from motor vehicles disturbing
Needs more coat hangers drawers and a tea towel to dry pots with
Location superb

Christiana10
ABR 2017
The apartment was perfect for our stay. It is in the best location just off the plaza with views of the Alhambra. We did not have any problems with street noise yet we were so close to everything. The manager Carlos was a very big help our luggage got lost and he went above and beyond to accommodate us and our one-year-old. Carlos also helped arrange a taxi to pick us up and the same taxi to take us back to the airport . I hope to be able to visit again and I would definitely stay in this apartment again .

Cristina Bascón7,8
FEB 2017
El apartamento está muy bien situado y con unas vistas espectaculares.
Respuesta del Departamento de Calidad

Muchas gracias por vuestro comentario. Desde Genteel Home vamos a tener en cuenta vuestro comentario para mejorar nuestro servicio. Te agradecemos además que hayas recomendado este apartamento a una amiga tuya la cual quiere reservar próximamente. Muchas gracias

GRACIA ELENA10
FEB 2017
Increíbles vistas, acogedor y silencioso, próximo a lugares de encanto, como la plaza de San Gregorio, la más inspiradora de Granada.

Jorge9
FEB 2017
Localizacion perfecta, y muy buenas vistas de la Alhambra. Los propietarios muy amables y atentos .