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MADRID SEVILLE GRANADA MALAGA COSTA DEL SOL FLORENCE CADIZ CORDOBA GIJON PISA
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Mirador de la Victoria
Apartment

Granada · Centro

9.6 (162 valuations)


1-6
Guests

3
Bedrooms

2
Bathrooms

138 m2
Surface

About accommodation

This spacious and beautiful apartment, located in the famous Albaicín neighborhood, is completely renovated and decorated to ensure the rest and comfort of our guests. All rooms are wide and very bright, and with wonderful views over the Alhambra.

The apartment is on a second floor, but accessed after climbing a single short flight of stairs due to the slope of the street. The living room, furnished with designer furniture, has a seating area with comfortable armchairs and sofas, and a dining area, and lots of light comes in through the large windows. The kitchen is very spacious and furnished to the detail with everything pur guests might need. There are three bedrooms, two of them with separate two beds of 90 * 1.90 cm each, and another with a double bed of 150 * 200. The bathrooms are independent, one with a shower and the other one with a bathtub. And the private terrace, which is located on the roof of the building, is perfectly furnished to enjoy its beautiful views while having dinner or just relax contemplating the Alhambra.

The Albaicín neighborhood, declared a World Heritage Site by UNESCO, is emblem of Granada, and walking through its streets is a wonder, both for the views, as well as the variety of bars and restaurants, and small shops where it’s possible to buy typical handcraft.

Air conditioning Split
Heating Radiator
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Terrace Private
Floor 2nd Floor
Elevator Not available
WiFi Free
Balcony Exterior views
Television Smart TV
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/GR/02140
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Apartment’s Rating

9.6 (162 Valuations)

Location
9.9
Quality
9.5
Cleaning
9.7
Staff
9.4
Facilities
9.5
Recommendable
9.7

We are interested in your opinion


Our Guests’ Opinions

Rose Brigitte  Hourtouelle10
FEB 2024
L´appartement est magnifique et nous avons passé un superbe séjour. Le roof top avec la vue sur l´Alhambra est magique et nous avons pu profiter pleinement de la vue. La cuisine est ultra moderne. Les lits sont hyper confortables. La décoration est soignée. Bref, nous recommandons vivement !
Response from the Quality Department

Dear Rose,


Thank you so much for your wonderful feedback. We´re thrilled to hear that you had a good stay in our beautiful apartment. The rooftop view of the Alhambra truly is magical, and we´re delighted that you were able to fully enjoy it. It´s fantastic to know that you found the kitchen modern, the beds comfortable, and the decoration to your liking. Your enthusiastic recommendation means the world to us. Should you ever return to Granada, we would be honored to host you again.

Shambhavi Ajila10
JAN 2024
It was great! Clean, nice location, spacious and worth the price.
Response from the Quality Department

Dear Shambhavi,

Thank you for your kind words. We´re delighted to hear that you had a great experience at our property. Your appreciation for the cleanliness, location, spaciousness, and value for the price is truly encouraging. It was our pleasure to host you, and we hope to welcome you back in the future.

Danilo Morales10
JAN 2024
Un apartamento de lujo con una vista impresionante de la Alhambra , no es recomendable para personas con discapacidad puesto que queda en una loma, por lo demás excelente
Response from the Quality Department

Estimado Danilo:

Agradecemos sinceramente sus amables palabras y nos alegra saber que disfrutó de nuestro apartamento de lujo con la impresionante vista de la Alhambra. Gracias por su recomendación referente a las personas con discapacidad. Valoramos sus comentarios positivos y nos esforzaremos continuamente para ofrecer una experiencia excelente. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

Marie-Eve Collin10
JAN 2024
Logement impeccable avec vue à couper le souffle! Très bon emplacement. Merci Marie et la famille
Response from the Quality Department

Dear Marie- Eve,

Thank you for your wonderful review. We´re thrilled to hear that you found the accommodation impeccable with a breathtaking view and in a great location. It was a pleasure hosting you. If your future travels lead you back this way, we would love to welcome you again.

Catherine Yudin10
DEC 2023
The view of the Alhambra is incredible from the rooftop, which you access through a spiral stair case. To get to the apartment you must enter thought 2 outside doors, which they give you keys for, feels very safe and then walk up a flight of stairs to your front door. The apartment is on the 2nd floor. There are 3bedrooms to the left with a full bathroom and the 2nd full bathroom, living space and kitchen are to the right. There is a glass wall separating the kitchen and living room which is not pictured. You can see the Alhambra from the living room & kitchen windows. WiFi is ok, not great and barely reaches to the bedrooms since the router is in the living room. The place was clean & there are several 4+ star restaurants near by you can search. Parking is a 15 minute WALK away. You can drive up to the front door, put in Hotel Morisca for directions. I asked for concierge help parking(no discount) & booking reservations in advance but she couldn’t assist. I would highly recommend :)
Response from the Quality Department

Dear Catherine ,

Thank you for your detailed and positive feedback. We´re thrilled to hear that you enjoyed the incredible view of the Alhambra from the rooftop and found the apartment safe and well appointed. Your insights into the layout and amenities are much appreciated, and we´re glad you had a comfortable stay. We´ll take note of the WiFi range for future improvements. It was a pleasure hosting you, and we appreciate your recommendation. Should your travels bring you back to the area, we would love to welcome you again for another great experience.

Lupita López10
DEC 2023
Excelente apartamento , la vista increíble hacia Alhambra , sin duda alguna volvería.
Response from the Quality Department

Estimada Lupita, Nos alegra saber que disfrutó de su estancia en el apartamento. Agradecemos sus amables palabras y estamos encantados de escuchar que consideraría volver. Será un placer darle la bienvenida nuevamente.

Departamento de Calidad

Matthew Ward10
DEC 2023
Best place I staid while traveling in Andalusia!
Response from the Quality Department

Dear Matthew,

Thank you so much for your wonderful feedback. We are thrilled to hear that our place was the best you stayed at during your travels in Andalusia. It´s truly heartening to know that we could contribute positively to your experience.

We appreciate your kind words and hope to have the pleasure of hosting you again in the future.

Kimberly Bergner10
NOV 2023
We loved our stay here! There was plenty of room for our family of 5 to spread out. The view of the Alhambra was amazing and pictures don´t do it justice. The rooftop terrace was amazing and it was nice being able to do a little bit of laundry on our trip. We would definitely stay here again.
Response from the Quality Department

Dear Kimberly,

Thank you for your delightful review. We´re thrilled to hear you loved your stay and found our accommodations spacious for your family. It´s wonderful that you enjoyed the amazing view of the Alhambra and the rooftop terrace. We´re glad the laundry facilities added convenience to your trip. We look forward to hosting you again in the future and appreciate your kind words.

Troy Desouza8
NOV 2023
The location of the apartment was very convenient and close to everything we wanted to do there was no need for a taxi. The view of the Alhambra from the roof/balcony and inside the apartment was spectacular. Checking in was easy and the place was very clean. The only complaint would be the water pressure of the showers were not that great. Besides that we didn’t run into any issues.
Response from the Quality Department

Dear Troy,

Thank you for taking the time to share your positive experience. We´re delighted to hear that the location proved convenient, allowing you to explore easily without the need for a taxi. Also is glad to know that the spectacular view of the Alhambra from the roof and balcony, along with the cleanliness, added to your enjoyment. We appreciate your feedback about the water pressure, and we´ll address this to enhance our guests´ experience. We look forward to welcoming you again and ensuring a more seamless stay.

Jesse Dean10
OCT 2023
First stay in Granada. Lucked out with a great place at a perfect location. People try to get a view of the Al hambra, and it´s front and center at this place, truly remarkable location and home. Would 100% recommend and stay again!
Response from the Quality Department

Dear Jesse, Thank you for sharing your positive experience. We´re delighted to hear that your stay in Granada was exceptional, and with a perfect location. It´s fantastic that you had a front-and-center view of the Alhambra, making your stay truly remarkable. We appreciate your recommendation, and we look forward to the privilege of hosting you again in the future.

Quality Department

Sergio Carpe10
OCT 2023
Estancia perfecta, casa increíble, vistas maravillosas.
Response from the Quality Department

Estimado Sergio,

Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.

Noha Omar10
OCT 2023
Amazing views, modern, clean yet in a historic area and building. It´s totally worth it, and I would stay here again. AC is a double plus when the weather is hot.
Response from the Quality Department

Dear Noha,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Mimi Nel10
OCT 2023
Wonderful apartment with a great view.
Response from the Quality Department

Dear Mimi,

Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Taylor Young10
SEP 2023
The views here are unmatched! Enjoying wine on the rooftop while looking right at the Alhambra was incredible. Highly recommend this place - clean, comfortable, and impeccable views - plus near plenty of restaurants and sight seeing
Response from the Quality Department

Dear Taylor,

We sincerely appreciate your wonderful review. It brings us immense joy to know that you found the views from our rooftop unmatched and enjoyed the breathtaking sight of the Alhambra while savoring wine. Your experience is truly what we strive to provide for our guests.

We´re delighted that you found our place clean and comfortable, as these are key elements of our commitment to guest satisfaction. Being in close proximity to a variety of restaurants and attractions is something we take pride in, and it´s fantastic to hear that this added to your stay.

Thank you for your high recommendation. We look forward to welcoming you back in the future.

Mike (& Barbara Hoppe, Wife) Sleadd10
SEP 2023
Fantastic location, beautiful view of the Alhambra both from the windows and from the terrace and the apartment was beautiful, modern, spacious & clean! The kitchen was also very beautiful & modern. We absolutely love the entire place. It took us awhile to figure out how to use the stove top and it would be helpful to have directions for those of us with the old fashion turn knobs.) If this is available book!
Response from the Quality Department

Dear Mike,

Thank you for your glowing review. We´re delighted that you enjoyed our fantastic location, with its beautiful views of the Alhambra from both the windows and the terrace. We´re thrilled that you found the apartment to be modern, spacious, and clean, and that you loved the beautiful, modern kitchen.

We apologize for any inconvenience with the stove top and appreciate your feedback. We´ll certainly work on providing clearer instructions for our future guests.

Your kind words mean the lot to us, and we´d be honored to host you again in the future. If your plans bring you back, please don´t hesitate to reach out.

Emily Taylor10
SEP 2023
One of the most beautiful AirBnBs we’ve ever stayed in. Lovely, clean and cool with an unbeatable location. The view of the palace from the apartment was breathtaking - I will always remember it. The host was super friendly, responsive and helpful. I highly recommend this place.
Response from the Quality Department

Dear Emily,

Thank you so much for your kind words and for choosing to stay with us. We´re thrilled to hear that you found our apartment one of the most beautiful you´ve ever stayed in. Providing a lovely, clean, and comfortable space for our guests is a top priority, and we´re delighted to know that you enjoyed your experience.

The breathtaking view of the palace from the apartment is indeed a special feature, and we´re glad it left a lasting memory. Our team takes pride in being friendly, responsive, and helpful, so it´s great to hear that you had a positive interaction with our host.

Your high recommendation means a lot to us, and we´d be honored to welcome you back anytime you decide to visit again.

Laura Barrio10
SEP 2023
Roberto’s apartment was the perfect place to stay in Granada! A beautiful, clean, apartment with a direct view of Alhambra and a private rooftop deck. Roberto and his colleagues were very responsive, friendly and easy to communicate with. The location was perfect, quiet and in a great spot in el Albaicín. I would highly recommend this apartment!
Response from the Quality Department

Dear Laura,

We truly appreciate your wonderful feedback. Providing a clean, beautiful space with a direct view of Alhambra and a private rooftop deck is something we take pride in.

Our team is dedicated to ensuring our guests have a memorable experience, and we´re pleased that their responsiveness, friendliness, and communication met your expectations.

Your enthusiastic recommendation is highly valued, and we´d be honored to host you again whenever you decide to visit Granada.

Marian Aragon10
SEP 2023
The apartment is quite lovely and the views to The Alhambra are just stunning. It is nicely decorated and comfortable. The hosts are very helpful and easy to communicate. I absolutely recommend this property. I would love to stay there again nest time I visit Granada. Thank you, MA
Response from the Quality Department

Dear Marian,

Thank you very much for your delightful review. We´re thrilled to hear that you found our apartment lovely and were captivated by the stunning views of the Alhambra. We take pride in the decoration and comfort of our property to ensure our guests have a wonderful stay.

It´s heartening to know that our hosts´ helpfulness and ease of communication enhanced your experience. Your recommendation means a lot to us, and we would be absolutely delighted to welcome you back the next time you visit Granada.

Sarah Johnston10
SEP 2023
A beautiful apartment which was spotlessly clean. Nicely furnished with all the equipment and utensils you would need for your stay. The views from the roof top was absolutely stunning. The apartment is perfectly located for sightseeing in Granada. Would highly recommend.
Response from the Quality Department

Dear Sarah,

We genuinely appreciate your positive feedback. Knowing that you found our apartment beautiful and spotlessly clean is truly rewarding. We take pride in providing well-furnished accommodations with all the necessary equipment and utensils for a hassle-free stay.

The rooftop views are indeed breathtaking, and we´re pleased you had the chance to enjoy them. We´re delighted that our central location enhanced your sightseeing experience in Granada.

Thank you for highly recommending us, and we look forward to hosting you again in the future. Your satisfaction is our utmost priority.

Hugo Sharp10
AUG 2023
Fantastic stay - incredible view and location and lovely house
Response from the Quality Department

Dear Hugo,

We greatly appreciate your fantastic review. It´s wonderful to hear that you enjoyed the incredible view, convenient location, and our lovely house during your stay. Your kind words mean a lot to us, and we hope to welcome you back in the future for another memorable experience.

Adam Shaw10
AUG 2023
Beyond satisfied. Spectacular view, lovely accommodations. We were delighted with this stay.
Response from the Quality Department

Dear Adam,

Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.

Danijela Savic-Lukic10
AUG 2023
Great apartment, clean and spacious . Million dollar view of Alhambra!
Response from the Quality Department

Dear Daniejla,

We sincerely value your feedback and are grateful for your high praise. We are glad to hear that you enjoy the beautiful view of the Alhambra. Your satisfaction is our greatest reward. Anticipating your next stay with us.

Ross Worthington10
AUG 2023
Great place - well maintained and completed to a high standard. Views are superb and location is excellent
Response from the Quality Department

Dear Ross,

We truly appreciate your time in writing this positive review. knowing that you found the location and facilities of the apartment convenient for you make us happy. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.

Jeffrey Hall10
AUG 2023
Absolutely beautiful home with an amazing view. We spent a lot of time on the roof top deck enjoying views of Alhambra. A/C worked great. The host met us there when we arrived. Very smooth check in.
Response from the Quality Department

Dear Jeffrey,

We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay.

Aron William10
JUL 2023
This apartment is beautiful and in an amazing location. The views of the Alhambra were spectacular and it was easy to get into the old city as well. Air conditioning worked like a champ! Highly recommend!
Response from the Quality Department

Dear Aron,

We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we are genuinely glad to know the location and the apartment in general was up to your expectations . We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.

Doug Anderson10
JUL 2023
This was an incredible unit and I highly recommend it if you come to Granada. Extremely well furnished and very clean. Unit would work for family or three couples. The location of unit and views and balcony are incredible. City on balcony at night and drinking wine and looking at stars was awesome. Short walk to many great restaurants along street down hill from unit. The host provides a great experience and provides many extras including extra towels, laundry detergent, and coffee which was nice and not usually found in air bnb. I would say this is one of the nicest air bnbs I have ever stayed in. I would highly recommend this unit. Thank you for opening your beautiful unit to our family. This was one of the highlights of five city Spain trip
Response from the Quality Department

Dear Doug,

Thank you for sharing your experience with us. Knowing that the location and facilities of our apartment met your expectations mean a lot to us to continue improve our services. Your feedback provides great encouragement for our team and is our pleasure to serve guests like you. We´re looking forward to the opportunity to serve you again

평근 김10
JUL 2023
Magnificent View of the Alhambra. Clean and neat. Walking distance to nice restuarants, historical sites. I wish I could have stayed longer. Definitely coming back to the city.
Response from the Quality Department

Dear 평근 김,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Cecilia Soriano10
JUL 2023
This apartment was absolutely amazing. The location and views of Alhambra are second to none. The apartment was very spacious, super clean and the terrace was just the cherry on top. Elvira was so nice and extremely helpful with recommendations on restaurants, small market, taxi service etc. Would 100% recommend and I would for sure stay there again if we return to Granada.
Response from the Quality Department

Dear Cecilia,

We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff and location. It brings us great joy to know that our team´s efforts have been appreciated and positively impacted your stay. Your generous feedback inspires and encourages us to continuously strive for excellence in our services. We look forward to having the opportunity to serve you again in the future.

Anna Mitchell10
JUL 2023
Best possible view in Granada. Amazing apartment.
Response from the Quality Department

Dear Anna,

We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Eric Finley10
JUL 2023
Roberto’s place was exactly what my wife and I wanted in Granada. The rooftop deck with the view of the Alhambra can not be beat. We also loved the location as it’s just outside the bustling “newer” part of Granada. We enjoyed the peacefulness of this place while still an easy short walk into the center of Granada. But let’s be honest, you’re going to Granada to see the Alhambra and this place is ideally situated for it. We could simply walk out the door and be at the Alhambra in 15 minutes. Instead of having to deal with taxis/buses and crowded tourist centers to get up to the Alhambra. You’re also close to the Sacromonte caves. My wife and I thoroughly enjoyed seeing an authentic Flamenco show in the caves and highly recommend you take advantage of Roberto’s prime location for that. All in all a great experience and we would certainly stay here again if back in Granada!
Response from the Quality Department

Dear Eric,

Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.

Gerco Stapel10
JUL 2023
Review without any comments. (..)

Liam O´Rourke10
JUL 2023
Such an incredible location and welcoming home! We will have lasting memories of the evening views of the Alhambra from terrace. Thank you, Roberto!
Response from the Quality Department

Dear Liam,

Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.

Catalina DiMelis8
JUN 2023
We enjoyed this place - it had a nice separate living area from the bedrooms. Two bathrooms are great and it has a nice terrace, but be careful walking up and down the spiral case. But it was worth it because the views are great! Really enjoyed it on the terrace. The air conditioning worked wonderful too! We did have an issue, warning: Do not leave one set of keys on the inside handle (my husband thought he should double check and lock door at night) - we found out that if you leave and keys are still in there, then you will be locked out because the second set of identical keys (which we took with us) won´t work. We were locked out for a couple hours, and had to pay a locksmith to open it for us. Roberto´s people informed us the info is on the back of the door, which we never read. Other than that, it was a beautiful place to stay - it is on a hill so be prepared to walk up, but so worth it. It really is a nice place! All in all we would stay there again.
Response from the Quality Department

Dear Catalina,

We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.

Brian Koenig10
JUN 2023
Magnificent view of Alhambra. Very nice accommodations with plenty of room
Nothing really.
Response from the Quality Department

Dear Brian,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Debra Brandt10
JUN 2023
Roberto´s place is incredible! It´s located in the Albacin neighborhood, and we spent many hours on the roof deck gazing up at the Alhambra and wandering around the cobblestone streets. The apartment was comfortable and spotless. Elvira was extremely helpful in getting us checked in - we arrived close to midnight, and she was still willing to show us around and familiarize ourselves with the apartment, despite the late hour. She was also very responsive and helpful with dinner and flamenco recommendations. Will will be back for sure!
Response from the Quality Department

Dear Debra, Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.

Chris Eisenbies10
JUN 2023
Great stay, clean and pristine apartment, wonderful location!
Response from the Quality Department

Dear Chris,

Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.

Van Nguyen10
JUN 2023
We really enjoyed our stay in Roberto’s place. The apartment was very spacious and the view of the Alhambra was amazing from the windows. Pictures does not do it any justice. You have to be there to experience it for yourself. It was also close by to local restaurants and shops. Roberto and his team were responsive and very helpful. They scheduled a taxi to take us to the train station since we had to leave early in the morning. Thank you Roberto. We would definitely stay at your place again.
Response from the Quality Department

Dear Van. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.

Yvette Bruns10
MAY 2023
Granada and this property were our favorite part of our 10-day, 3-city tour!!!! The property is perfect and the views are ridiculous!!!!! It’s also in a wonderful location and very well appointed. Couldn’t have been more satisfied!!! Thank you for a wonderful trip!!
Response from the Quality Department

Dear Yvette,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.

Jose L.H. Campos
Quality Department Manager

Isabel Forlenza10
MAY 2023
Beautiful and large apartment with a million dollar view of the Alhambra from the outdoor patio! Just like the pictures! Loved the location in the picturesque Albaicin neighborhood we walked everywhere including the downtown square area, cathedral, Alhambra and Mirador St Nicolas. Genteel Homes allowed us to drop off our bags a couple of hours before check in and provided a map and tips on the area. I wish we could have stayed longer. This apartment was fabulous! We loved it!
Response from the Quality Department

Dear Isabel. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.

Michel Lewis10
MAY 2023
Excelente vista, ubicación y atención
Response from the Quality Department

Estimado Michel:
Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.

Jose L.H. Campos
Director de Calidad

Nicolas Jacquet10
MAY 2023
The flat is very pleasant, bright, and with a great view of the Alhambra. Being able to reach the Alhambra or Albaicin after short walks, albeit uphill, was very nice. The city centre can also be reached after a 15-minute walk. The staff at the agency was responsive and kind enough to allow us to check a couple of hours late. We had a very enjoyable stay.
Response from the Quality Department

Dear Nicolas,
We are thrilled to read just how much you have enjoyed Granada from our apartment. We aim to provide excellent services to our gusts and it is a pleasure to know that we succeded in your case. We hope to have the opportunity of hosting you again very soon.

Jose L.H. Campos
Quality Department Manager

Nathalie Paul Reneudeau10
MAY 2023
Très bel appartement, bien équipé et bien placé. Vue exceptionnelle sur l´Alhambra. Séjour très agréable.
Response from the Quality Department

Dear Nathalie,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.

Jose L.H. Campos
Quality Department Manager

Sef Van Den Nieuwelaar10
APR 2023
Text This accomodation was outstanding! 3 great rooms which were perfect for our party of 6 … the balcony was just amazing and we spent a lot of time just admiring the view of the Alhambra. The apartment was spotless and in a perfect location .. close to restaurants and a supermarket yet so quiet. We would thoroughly recommend this apartment in Granada.
Response from the Quality Department

Dear Sef,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Teresa Bernu10
APR 2023
We had a great time at Roberto’s. The woman who greeted us was very friendly and helpful. The apartment was very clean and spacious. The terrace is exceptional and beats any of the tourist viewpoints you will go to. I highly recommend staying here.
Response from the Quality Department

Dear Teresa,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Aparna Miano10
APR 2023
Amazing location with exceptional views, especially from the patio. The apartment was spotless, comfortable, and just a few steps from good restaurants & shops.
Response from the Quality Department

Dear Aparna,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Nick Kullman8
APR 2023
The rooftop view from the apartment is spectacular. And the location is very convenient for accessing Granada by foot. Driving to the apartment is a challenge though, so parking at the recommended lot outside the old quarter is a good idea. Hosts were friendly and communicative.
Response from the Quality Department

Dear Nick,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and thank you for your recommendations for parking. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Chris Castaldo8
APR 2023
Really beautiful views of Alhambra, day and night. Tons of great places to eat within less than 10 minute walk. It was a bit smaller than expected and was an apartment, not a home as we initially expected from the pictures and description. This was a PRIME location for Semana Santa, we could see processions each day from the windows or walk right outside and be right next to them as they went by. Very close to the main plaza as well. We expected it to be noisy during holy weeks but the windows definitely don´t block out any noise from the street. Beds seemed older and were not very comfortable compared to other places we stayed in Spain. We were able to find free nearby street parking which was great. It was overall much smaller than the pictures led you to believe, especially the rooftop access. Didn´t feel very private since it is an apartment complex. Yes, Granada is hilly so be prepared for walking up a lot of hills.
Response from the Quality Department

Dear Chris,
We want to thank you for taking the time to share your experience with us. We´re glad to hear that you enjoyed the beautiful views of Alhambra and the convenient location. We apologize for any inconvenience caused by the size of the apartment not meeting your expectations and for any discomfort experienced with the beds. We appreciate your feedback and will take it into consideration for future improvements.

We are thrilled that our prime location provided the opportunity for you to witness the Semana Santa processions up close.

We hope that you had an enjoyable stay despite the issues you encountered. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again in the future.

Jose L.H. Campos
Quality Department Manager

Bridget Kennedy10
MAR 2023
What an exceptional view from Roberto´s apartment. It was beautiful. The apartment is really nice with lovely decor and all the necessary amenities. The location is perfect too. We enjoyed our stay and especially enjoyed the rooftop terrace.
Response from the Quality Department

Dear Bridget,
Thank you for choosing us and for writing this review. We are thrilled that you enjoyed the apartment and the terrace.

Jose L.H. Campos
Quality Department Manager

Scott Hubler10
MAR 2023
What a beautiful place! The home was perfect and had everything we needed and the views were spectacular. The location was far enough away from the city center to be quiet and close enough to walk to in a few minutes. It was also located by several wonderful restaurants. I would stay again!
Response from the Quality Department

Dear Scott,
Thank you for this wonderful review. We are thrilled to know that you enjoyed the views and location of the apartment and that this helped making your stay a comfortable one.

Jose L.H. Campos
Quality Department Manager

Jeremy Hughes10
MAR 2023
Such a great place in a beautiful setting. The terrace, the courtyards, and such a great location in the heart of Granada. I wish we were still there.
Response from the Quality Department

Dear Jeremy,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Granada. We will be delighted to welcome you back on your next trip.

Jose L.H. Campos
Quality Department Manager

Bianca Bell10
MAR 2023
The best place to stay when visiting Granada! A spectacular view of Alhambra from many rooms and the terrace is just divine! Location could not be better—we loved it and would only want to stay here if coming back to Granada. Comfortable, spacious, very clean. Excellent stay! Thank you!
Response from the Quality Department

Dear Bianca,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.

Jose L.H. Campos
Quality Department Manager

Sal Malli10
MAR 2023
Beautiful apartment. Great views.
Response from the Quality Department

Dear Sal,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

amaia ansoalde10
MAR 2023
Review without any comments.

John Jang6
FEB 2023
Make sure to bring hand soap & hair conditioner.
Response from the Quality Department

Dear John,
Firstly we would like to thank you for taking the time out of your day to write your review. It seems that some aspects of your stay were not up to standards and we would love to hear from you in order to avoid these from happening again in the future.
Please accept our most humble apologies. We hope to have the opportunity of hosting you again in the future to show you our real level of hospitality.


Jose L.H. Campos
Quality Department Manager

Esther Lee10
JAN 2023
It was amazing. The view was spectacular. The host who welcomed us she was so nice and kind. We really enjoyed so much here. If i ever come to Granada, I will choose this place again. 10 out of 10
Response from the Quality Department

Dear Esther,
Thank you for this kind review and for your words towards our staff. We are delighted to know that we, along with the apartment could make your stay in Granada as pleasant that you want to stay with us again. It will be pur pleasure to host you back.

Jose L.H. Campos
Quality Department Manager

Katrina Merten10
JAN 2023
The location and view is perfect. The Alhambra is lit up at night and is visible from the main bedroom and living areas. The terrace has an uninterrupted view of the palace and of the city and mountains. The second bathroom isn’t an ensuite but the layout works well. There was no soap supplied in the bathrooms and no basic condiments in the kitchen. Having some coffee pods supplied was a nice addition. We would like to return again in warmer weather to utilize the terrace more.
Response from the Quality Department

Dear Katrina,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Yang Yang Hartono10
JAN 2023
everything is perfect ! great location, yet very private and peaceful. not to mention the big size apartment with full amazing view of Alhambra with jaw dropping rooftop patio ! truly a gem !

Pau Artigas7.5
DEC 2022
Review without any comments.

Adnan Lawai10
DEC 2022
Beautiful place. Convenient location overlooking the Alhambra in the heart of Albyacin. Easy walk to all the main tourist sites. Wish we’d spent more time there!
Response from the Quality Department

Dear Adnan,
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Pedro Henrique Loyola Lobo10
DEC 2022
Localização e vistas perfeitas.
Response from the Quality Department

Estimado Pedro Henrique:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.

Jose L.H. Campos
Director de Calidad

Abdul Husein10
NOV 2022
amazing place, we had a wonderful time!
Response from the Quality Department

Dear Abdul,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada . We look forward to welcoming you back again very soon.

Sara Elsadek10
NOV 2022
Roberto´s place was incredible! the place is even better than the photos. the views are breathtaking and the home is very spacious and clean. you can walk to Alhambra (although steep) and can walk into town. would definitely recommend!
Response from the Quality Department

Dear Sara,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Kevin Middleton10
NOV 2022
One of the top Air BnBs we have ever stayed in. The view of the Alhambra is unbeatable. The rooftop patio is a magical place to sit and watch the sun set. The space was perfect for our family of five. We were even able to check in early which was great. Thanks you for such a great stay!
Response from the Quality Department

Dear Kevin,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Violaine Thielen10
NOV 2022
Todo fue perfecto, excelente vista a 15 minutos a pie de la Alhambra, ¡difícilmente puedes hacerlo mejor! ¡Gracias por todo!

James Caswell10
NOV 2022
Great place, phenomenal views of the Alhambra. Also lots of great restaurants within close walking distance. Would stay again
Response from the Quality Department

Dear James,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us.

Jose L.H. Campos
Quality Department Manager

Dorothy Cheng10
NOV 2022
Highly recommended. Such a beautiful place, with a perfect view of the Alhambra from the rooftop terrace. Very well-equipped with everything one needs for a comfortable stay. Check-in was easy and smooth! A tip: if you have heavy luggage, highly recommend taking a taxi or bus up to the property. Everyone in my party had suitcases and it was slow-going on the cobblestones.
Response from the Quality Department

Dear Dorothy, We we would like to thank you for the praising review you shared following your recent visit to our apartment. Indeed the views from the terrace are a priviledge in Granada. we are delighted to read that we were able to match your expectations and hope that you give us the opportunity to serve you again in the future.

Jose L.H. Campos
Quality Department Manager

Xabier Mancisidor10
NOV 2022
El apartamento es amplio, buena distribución, decoración y bien equipado. Pero, lo mejor son las vistas a la Alhambra, se ve desde todas las estancias, además tiene una terracita donde sentarse y contemplarla al atardecer. El barrio es muy tranquilo y seguro y al mismo tiempo, cerca de los bares de tapas. Elvira, la mujer encantadora que nos atendio, nos dió un montón de sugerencias y direcciones de bares. MUY recomendable!
Response from the Quality Department

Estimado Xabier: En primer lugar, nos gustaría agradecerle su recomendación a la comunidad viajera de airbnb, así como su comentario elogiando su reciente visita a nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos nos dé la oportunidad de volver a alojarle en su próxima visita a Granada.

Carly Sutherland10
NOV 2022
Stunning views from living room and balcony. Good kitchen. Walking distance to Alhambra (though steep!) and to center of town. Would definitely stay again. If you are driving: We had a car and parked in the St Augustin lot - we were able to give our hosts cash for hotel parking voucher things which cost €20 per day of parking compared to the lot rate of €27
Response from the Quality Department

Dear Carly, Thank you for taking the time to write such a lovely review and recommendations to the travel community about our apartment. We are very happy that you loved your stay. We are looking forward to hosting you again.

Karen Greenberg4
OCT 2022
The apartment is beautiful, and I mean beautiful. It’s so well equipped and comfortable. Beds were perfect! Spotlessly clean. The location and views cannot be matched!!!! I adored every second I was there. Elvira, the wonderful woman who checked me is was fabulous- she needs a raise. Genteel homes however was awful. They never responded to questions inside the VRBO app but sent messages to a US phone not working in Spain. I called them, requested that they communicate only through the VRBO app but it didn’t really happen. Instead we settled on what’s app which was fine except for the fact that after a number of messages we agreed on a check in time. They were 45 minutes late so I had to sit on the street with all the bags and just wait. When I messaged them they said they were on there way. They were not. The person who did show up late (Elvira) was only told to come to check us in after we had already been waiting a 1/2 hour. She’s an Angel!!! Give her a raise! Fire whoever Pilar is!!!!!!!!!
Response from the Quality Department

Dear Karen,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our apartment. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
We are very sorry about the miscommunication issues you experienced prior your stay, we will certainly look into the matter.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Jose L.H. Campos
Quality Department Manager

Aaron Ready10
OCT 2022
Wonderful apartment in a great neighborhood that is about a 10-15 minute walk to everything.
Response from the Quality Department

Dear Kat, Thank you for sharing your experience with us. We look forward to serving you again very soon.

Kristina Cavis10
OCT 2022
No better view of the Alhambra.

Sarah Hughes9.7
OCT 2022
Good for a group of 5-6. Amazing rooftop, sat up there at every possible opportunity when we weren’t out and about. Close enough to Alhambra to walk there, just up the block from the river where we had tapas and wine after returning from Alhambra. (Go in the morning!) Walking distance to Sacromonte too, excellent flamenco & history.

Dori Garfield10
OCT 2022
close to everything and beautiful views of The Alhambra. highly recommend.
Response from the Quality Department

Dear Dori,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Brian And Maureen Haley9.7
OCT 2022
Great location in the Albaicin. Spectacular views of the Alhambra from the windows and the rooftop terrace.

Saeed Al Amoudi10
AUG 2022
It was very exiting and wonderful
Response from the Quality Department

Dear Saeed, thank you very much for your kind feedback. We are delighted to know that you had a memorable stay with us and we are looking forward to meeting you soon again.

Aija T.
Quality Department

Miguel Tellez10
AUG 2022
Amazing place! The view of the terrace is amazing , the host gave us very helpful tips and recommendations, and the apartment is just like it looks at the pictures, spacious, confortable and beautiful!, we would definitely come back! Thanks
Response from the Quality Department

Dear Miguel, we are thrilled you enjoyed your stay with us. Thank you for making us your choice apartment for your time in Granada. We look forward to having the opportunity to serve you again in the future.

Aija T.
Quality Department

Kevin Cuffe9.3
AUG 2022
Brilliant view, great communication and logistics. Note that getting to the property in the pedestrian only part of Granada takes some planning. Keep this in mind. The kitchen is well stocked with coffee/tea, the central area is fantastic and there is room for 5-6 to comfortably relax in the apartment.
Response from the Quality Department

Dear Kevin, thank you very much for your kind feedback. It is a pleasure for us to know that our guests had a comfortable stay with us.
We certainly look forward to meeting you in the future again.

Aija T.
Quality Department

Nathan Rice9.3
AUG 2022
Amazing views and a very cool apartment. Very good child amenities. Only challenge was getting luggage to the apartment. We tried to navigate the narrow city streets but just got frustrated and parked at the San Agustin garage. It was one of the coolest AirBnBs we have been to and would book it again.
Response from the Quality Department

Dear Nathan, thank you very much for your positive feedback. Comments like yours make all our efforts worthwhile. Thank you very much for sharing your personal experience in our apartment and we hope to meet you soon again.

Aija T.
Quality Department

Tim Harding10
AUG 2022
Perfect position ( we walked everywhere) lovely apartment with great view. Roberto really helpful. Super clean Thank you Tim
Response from the Quality Department

Dear Tim, thank you very much for yur lovely comments regarding your stay with us. We definitely look forward to serving you again in the future.

Aija T.
Quality Department

Yenlik Doskempirova9.3
AUG 2022
everything was great, veiw is amazing
Response from the Quality Department

Thank you Yenlik for your kind feedback. We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Stephane Capelle9
AUG 2022
Magnifique appartement de grand confort, idéalement situé avec une vue époustouflante sur l´Alhambra. Toute la famille à adoré ce séjour à Grenade.
Response from the Quality Department

Dear Stephane, we are thrilled you enjoyed your recent stay with us. Thank you for making us your choice accommodation for your stay in Granada on this occasion, and we hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Alexandre Ruelle7
AUG 2022
personne de l’agence en retard de 25 minutes au rdv alors sue nous étions pressés, et literie tres moyenne (lit dur)
Response from the Quality Department

Dear Alexander, thak you very much for staying with us. We have taken good note of your remarks related to checkin process and apologize for the exceptional wait you experienced upon your arrival and for any inconveniences.
We certainly hope to have the opportunity to welcome you in the future and to exceed your expectations.

Aija T.
Quality Department

Marleen5
JUL 2022
Review without any comments.

Robin10
JUL 2022
Great house, great view, great host.
Response from the Quality Department

Dear Robin, we are pleased you enjoyed your stay with us and we appreciate your kind feedback.
We would love you to come back to enjoy more memorable days with us.

Aija T.
Quality Department

Don Hay10
JUN 2022
Fantastic Views
This is the best place to stay in Granada! The view of the Alhambra is unbelievable from both the living room and the terrace. The place was super clean and checking in and out was simple. I highly recommend this magical property.
Response from the Quality Department

Dear Dan, thank you for choosing our apartment for your stay in Granada and for sharing your personal experience with us.
We are glad to know that we were able to match your holiday expectations and hope to meet you in near future again.

Aija T.
Quality Department

Cristina9.6
MAY 2022
Review without any comments.

Elizabeth10
MAY 2022
Roberto´s property is absolutely stunning. It exceeds expectations in every way. We had a wonderful week spent enjoying friends and the sun up on the terrace, with amazing views of the Alhambra and Granada below. Roberto and his team are very communicative and accommodating as well, which we appreciated. I could not recommend this spot more!
Response from the Quality Department

Dear Elizabeth, thank you very much for sharing your positive feedback with us and other guests. It is the best reward for our team to know that you had a memorable stay with us.
All the team hope welcoming you back in the near future.

Aija T.
Quality Department

Catherine10
APR 2022
Lovely apartment with a fantastic terrace and stunning views of the Alhambra
Response from the Quality Department

Dear Catherine, thank you for your comments. We are glad to hear that you were able to enjoy the terrace of the apartment and the wonderful views of the Alhambra.
We hope to see you again soon.

Aija T.
Departamento de Calidad

Kjetil10
APR 2022
Tusen takk for et meget fint opphold. Alt var veldig bra - fantastisk sted.

Hannah9.7
APR 2022
This place was absolutely perfect. The views were just breathtaking and you cannot beat the terrace. The location is 15 minutes from anywhere you want to be in Granada. There is a little climb up to the apartment, but that’s how you get those views.

Allison8.3
MAR 2022
Beautiful apartment in hillside neighborhood. Lots of cool spots around the apt and easy walk to center of town. Communication was not great before check in - it was very stressful that I could not reach anyone after multiple attempts. Other than that, great stay.
Response from the Quality Department

Dear Allison, thank you very much for your feedback.
It is a pleasure for us to read that you had a great stay, and we appologize for any inconveniences you had during your checkin process. Unfortunately our team was not able to reach you on the contact number you provided therefore the communication was more difficult.

Thank you for choosing our apartment for your stay in Granada, we hope to have the opportunity to meet you in near future again.

Aija Teilane
Quality Department

Z10
MAR 2022
No hay diferencia con la imagen, un viaje muy agradable, la habitación es grande.

Rodger9.3
MAR 2022
Sehr gute Unterkunft mit phantastischem Ausblick auf die Alhambra. Kommunikation war einfach, direkt, schnell und zuverlässig. Die Parksituation ist eher schwierig. Das Appartement ist aber eindeutig zu empfehlen.

Sarah9.7
FEB 2022
We had the best time here, the location and view are magical, as is the house. We had everything here we needed. The house is even better than the photos. We were warm and comfortable and found the kitchen had everything we needed. We dropped off the luggage at the property (which involved some hairy driving! and then parked at San Christobal as kindly directed by Roberto. We were checked in via whatsapp contact with Elvira who was very helpful. We also booked a tour of the Alhambra with Margarita Ortiz de Landazuri on her website (google her), which cost 120e for a private tour for 4 people. To access it, we just took the lane from the house in 15 mins. We wish we had also booked a night tour. So we loved staying here and would not stay anywhere else if we returned. We felt privileged to have the amazing view to ourselves. Thank you.

Laurie9.7
FEB 2022
L’emplacement est super, le cadre idyllique, l’appartement est spacieux et très agréable en famille ou entre amis. Vous pouvez y aller les yeux fermés.

Kendall9
FEB 2022
This apartment has an incredible view the terrace was by far the star of our stay! We had a car but was very confusing to find parking near the apartment. If you have a car find a parking lot before arriving in the narrow streets. Check in and out were a little rocky as well. Nice bedding and kitchen!

Daniel7.7
FEB 2022
muy bueno, excelente ubicación y vista, el departamento muy confortable. recomendable 100%.
Response from the Quality Department

Muchas gracias por sus comentarios sobre su estancia con nosotros, así como su amable recomendación a otros huéspedes. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos.

Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

Franck10
FEB 2022
L´appartement a un charme fou et il est typique , la terrasse est extra et la vue sur l´Alhambra incroyable ! Nous vous conseillons cette location avec un emplacement unique .
Response from the Quality Department

Thank you very much for this amazing review. We are delighted to know that our superior location was a highlight of your stay and we hope to have the opportunity to welcome you back on your next visit to Granada.

Aija Teilane
Quality Department

Theodora &Olivier10
FEB 2022
Just thé best place to stay in Grenade! Everything was perfect and thé view from thé terrasse!!!! Thank you so much for having us in your home!
Response from the Quality Department

Thank you very much for the comments you made about your visit. They help us to understand how our guests experience their stay with us. We continuously strive to deliver high standard services and to ensure that all our guests leave with beautiful vacation memories. We are glad to know that we were able to meet your expectations on this occation.

Aija Teilane
Quality Department

Thomas7.9
FEB 2022
Great view
The views of the Alhambra. Without that the apartment would be unremarkable, but the views are incredible.
There wasn´t any flexibility in terms of checkout. We stayed in low season and the apartment wasn´t booked out for the day of our departure yet no flexibility was provided in terms of the hour required for checkout. It is also incredibly difficult to access by car, so for travelling with family not very recommendable, a kilometre walking carrying your bags through steep inaccesible streets AND screaming kids is a bit much!!
Response from the Quality Department

Dear Thomas, thank you for your feedback regarding your stay with us.
We appreciate your highlights on the great views of our apartment which offer a memorable experience during the stay.

Regarding the checkout, we always try to be flexible with the checkout time if the apartment is not booked for the same day. In this case unfortunately we were waiting for other guests to stay in the apartment, therefore we were not able to accept your request to stay longer.

The apartment is located in Albaicín neighborhood which has many traffic restrictions, therefore our checkin team always informs our guests about the access to the area and recommend the closest parking place. We are sorry that on this occation the location did not meet your expectations.

Thank you again for this review of your stay with us, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Fernando10
JAN 2022
Magnífico apartamento en todos los aspectos.
Response from the Quality Department

Muchas gracias por compartir su opinión.
Nos alegra saber de que todos los aspectos de su estancia cumplieron con sus expectativas y esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Michelle10
JAN 2022
This apartment is a dream.
Response from the Quality Department

Thank you for the time you took to share your personal experience with us. It is such a pleasure for us to read that the apartment met your expectations!

Aija Teilane
Quality Department

Marcio7
JAN 2022
This house has a truly spectacular view from Alhambra in the rooftop. It is very well located, close to Albaicin neighborhood with lots of restaurants and not too far from the Cathedral (like a 20min walk). It was very spacious for our family of 5 people. Elvira, the host, was very kind and helpful. We had, however, some issues that we didn´t expect to face in such a beautiful and expensive house. First, it was not very clean. Also, the house was very cold in our first night, and the heater just managed the temperature from the second night on. We expected to find some more kitchen and bathroom appliances too. Overall, it was a great experience (Granada is such a magical city!), but we still question the value of our stay here.
Response from the Quality Department

Dear Marcio, thank you very much for your valuable feedback.
We highly appreciate your positive comments regarding the service you received and we are very sorry that some aspects of your stay did not meet your expectations and we thank you for bringing them to our attention. All your cmments have been discussed with our team in order to improve our services.

Thank you for making us your choice apartment and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Luis7
JAN 2022
El apartamento es una pasada, la localización es maravillosa y además incluye todo lo que puedas necesitar durante tu estancia. Ahora bien, en mi caso personal al llegar al apartamento tuve que esperar más de dos horas a que la persona responsable de darme las llaves llegara. La llame en varias ocasiones para preguntarle si le faltaba mucho y en todo momento me dijo que le quedaban 15 min para llegar.
Response from the Quality Department

Estimado Luis, gracias por el tiempo dedicado en compartir sus comentarios con respecto a su estancia y por sus amables palabras sobre el apartamento y sus instalaciones.

Nuestro equipo siempre intenta realizar el checkin lo antes posible y a la hora acordada. Es para nosotros máxima prioridad que nuestros clientes reciban la mejor atención a su llegada y durante su estancia. Hemos tomado nota de sus observaciones relacionadas con el proceso de check in y nos disculpamos por la espera excepcional que experimentó a su llegada. Sus comentarios han sido compartidos con nuestro equipo para garantizar que esto no vuelva a suceder.

Una vez más le agradecemos el tiempo que se tomó para compartir sus comentarios y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas

Aija Teilane
Departamento de Calidad

Christopher10
JAN 2022
A great apartment in a great location. Ideal to explore Seville during the day and relax at the roof terrace in the evening.
Response from the Quality Department

Thank you very much for your kind feedback. We are delighted to read that your stay with us match your expectations and we hope to see you again in the future.

Aija Teilane
Quality Department

Sirinan10
DEC 2021
It is really really really nice place. I confirm that this place will worth your money. We had got warm welcome from sta
I do not know how to say. Feel like we stayed in the heaven. The room decoration and space is exceptional. The cleanliness is superb.
Nothing to complain.
Response from the Quality Department

Thank you for this heartwarming review of your stay with us, we are delighted to read that we were able to match your holiday expectations and we look forward to your next visit.

Aija Teilane
Quality Department

Janiece9.3
DEC 2021
Roberto’s apartment was wonderful!! The view is outstanding and so much better than the pictures show. We spent so much time just in awe over it! The apartment itself is good. Plenty of space for our family of 5 and very comfortable. We communicated with Elvira who was fantastic! She was very responsive and even met us last minute when we forgot a bag in the apartment. The only issues we had were it wasn’t as clean as we hoped for. Thankfully we found a vacuum cleaner so we were able to do some cleaning on our own. Also there were ants that came in through the upstairs balcony, but the view made it easy to overlook those things. Overall I would recommend this as a place to stay!
Response from the Quality Department

We appreciate your lovely comments regarding your stay with us.

Thank you for your kind words towards our staff, it means a lot for us and motivates us to go the extra mile offering our guests an unforgettable experiences.

We are sincerely sorry to read your dissatisfaction with the cleaning of the apartment, because your comments do not reflect the usual standard of service we strive to ensure for our guests. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your time in our apartment.

We hope to be able to welcome you back very soon.

Aija Teilane
Quality Department

Emma10
NOV 2021
Gorgeous apartment and perfect location. All of the recommendations from the team were spot on (restaurants/ flamenco) and Elvira was very helpful and welcoming… 10/10
Response from the Quality Department

First and foremost we would like to thank you for the praising review you shared about your stay in our apartment. We are delighted to read that we were able to match your expectations.

We are thrilled to read your praising comments about our team as we strive to provide our guests with a caring and personalized service.

Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future.

Aija Teilane
Quality Department

Andrew9.6
NOV 2021
Excellent, excellent. Location and apartment are superb.Great stay.
Response from the Quality Department

Thank you very much for your positive review.

We are glad to hear that you enjoyed the excellent location of the apartment, and the your stay met your expectations.

We look forward to your next visit.

Aija Teilane
Quality Department

Christian10
NOV 2021
Todo perfecto!
Response from the Quality Department

Estimado Christian, muchas gracias por compartir su positiva opinión de nuestro apartamento, ha sido un placer para nosotros leer su opinión y esperamos poder servirle de nuevo pronto.

Aija Teilane
Departamento de Calidad

sweta2120018.3
OCT 2021
Una estancia fenomenal
La encargada de darnos las llaves fue muy amable, antenta y con ganas de ayudarnos
Se hubiera agradecido mucho si hubiera habido por lo menos café o té junto a la cafetera/tetera.
Response from the Quality Department

Muchas gracias por sus positivos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. Agradecemos enormemente el tiempo que ha dedicado a compartir su experiencia con nosotros y sus críticas constructivas.

Apreciamos sus encantadoras palabras con respecto a nuestro personal. Su amabilidad y gentileza son, sin duda, uno de los principales activos de nuestro apartamento.

Esperamos poder servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Alejandro9.2
OCT 2021
El apartamento está en muy buenas condiciones, con vistas a la Alhambra, cercano a restaurantes, tiendas y lugares de interés. El transporte de bus pasa por la calle continúa con frecuencia. La ubicación es excelente.
Algo que es importante que revisen. Tienen que arreglar los radiadores que calientan la estancia, ninguno funciona Pasamos frío en la noche, no es justo que ningún turista que les está pagando duerma incómodo. La calefacción del aire acondicionado no es suficiente. Si van a poner jabón, pongan jabón, no las miniaturas que pusieron. En cuanto a las llaves , deben poner llavines que abran en cuanto se introduzca la llave, tenía que estar moviendo la llave hacia adentro y hacia afuera hasta que giraban. Recuerden que somos turistas, no tenemos ningún interés en estar pasando trabajo, venimos a relajarnos. Creo que si corrigen esos detalles, su apartamento sería de primera.
Response from the Quality Department

Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.

Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Nos aseguraremos de tener su opinión en cuenta para mejorar nuestros servicios.

Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija Teilane
Departamento de Calidad

Olivier9.7
OCT 2021
Emplacement numéro 1 pour profiter de Grenade. A 15mn à pied des guichets. Et autant de la cathédrale. Des dizaines de petits restaurants dans à 10 min à pied. Et une supérette à 100m. Appartement bien équipé, confortable et grand pour 6 (nous n´étions que 4). Seul bémol si vous venez en voiture : l´accès. N´essayez pas de venir au pied de l´appartement en voiture (zone accès, contrôle par caméra). Faites simple : allez directement au parking San Agustin. Et continuez en bus ou à pied (15 mn). La balade est sympa. Et vous gagnerez en sérénité. l´hôte vous donnera des réductions pour de 25% sur ce parking.
Response from the Quality Department

We greatly appreciate the time you spent to share your holiday experience in our apartment and we thank you for your kind recommendation to other travellers.

It is a pleasure for us to know that you really enjoyed the apartment. It is our intention to offer comfortable and clean accommodation so that our guests can still enjoy their vacation memories once they are back home.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Aija Teilane
Quality Department

Marilyn Schonberner9.7
OCT 2021
This was the best AirBnB we stayed in during our 5 week Spain holiday. The apartment was spacious and very well equipped and beautifully decorated. The best feature though was the incredible view of the Alhambra from the roof top terrace. Well located and worth paying more! The check-in/out process was very well managed. Will stay again!
Response from the Quality Department

Dear Marilyn
Thank you for the time you spent to share your feedback on your recent stay at our Mirador de la Victoria apartment, to be considered as one of the best apartments you stayed at is certainly high praise. Regards

Justine Corrado9.7
OCT 2021
Perfect Granada apartment with gorgeous views! Large and spacious place with all the amenities needed. No car needed as can walk to everything because of the perfect location! Feels very safe. The Nespresso machine is perfect!
Response from the Quality Department

Dear Justine
Firstly we would like to thank you for choosing our Mirador de la Victoria apartment for your holidays inGranada and for the review you shared on all of your kind words about your stay with us are great to hear. Regards

Marty Mcdonald6
OCT 2021
Other than a ghosting disappearance act on the part of our main contact at the property management company the night before and the day of check-in, which very nearly had Airbnb support staff cancel the reservation, the place was nice. It’s mainly about the view of the Alhambra which is pretty spectacular. There’s a steep spiral staircase climb to the roof deck which is nice when you get up there. Some strange elements in the apartment like a glassed in kitchen, and far too many moving parts on the windows, of which there are many, But all in all it was spacious and clean and comfortable.

VERONIQUE PIRSON10
SEP 2021
Magnifique appartement pour un séjour inoubliable à grenade
Tout y est parfait .. le confort , le décor , l emplacement et .. la vue!! Une terasse où l on ne se lasse pas d admirer l Alhambra
Response from the Quality Department

Dear Veronique
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our GH Mirador de la Victoria apartment with us and our readers. Best regards
Ana García Customer Service

Alex Gómez lopez10
AUG 2021
Todo las vistas,la ubicación,la casa espectacular la Alhambra en frente vistas maravillosas el barrió del albaicin no se puede pedir más, todo perfecto
Response from the Quality Department

Querido Alex Es un gusto leer tus palabras, comentarios así son las que nos hacen seguir trabajando más duro cada día. Esperamos verte de nuevo Un abrazo Ana García, Dpto. de calidad

Cameron Wright9.3
AUG 2021
Great space, location, and view. Air con was strong enough to cool the house during a 40C heatwave. Terrace is as advertised.

Anne Gindt10
AUG 2021
Excellente communication avec Roberto et disponibilité d’Elvira plie nous accueillir. L’appartement est fantastique, très au calme avec une vue à couper le souffle depuis la terrasse. Nous avons tout fait à pied, même l’ascension vers l’Alhambra 😊 ! Nous recommandons à 100%

Isabel10
JUN 2021
La casa es igual o mejor que en las fotos. Nosotros tratamos con Elvira que nos atendió perfectamente y nos recomendó sitios de tapas estupendos para acabar de vivir la experiencia Granadina. Las cenas en la terraza de la casa viendo la Alhambra... un disfrute. Muy céntrico para hacer turismo. Totalmente recomendable.

Esperanza10
MAY 2021
L mejor las vistas

Martin10
MAY 2021
This is by far the best apartment I’ve been in. Incredible views, super stylish and beautiful interiors, and outstanding location 10min whimsical walk to the city center. Will come back as much as I can.

Mariana9.3
APR 2021
Apartamento amplio, muy bien ubicado y con vistas hermosas!

Amirah10
APR 2021
La experiencia de hospedarse aquí comenzó con la bienvenida de Montserrat quien fungió de anfitriona. El apartamento es una joya, con vista increíble, pulcro, cómodo y maravillosamente ubicado. La experiencia de visitar Granada exige hospedarse aquí. Recomendaré este lugar cada vez que pueda y volveré con mi familia siempre que sea posible.

Diego10
APR 2021
The apartment has amazing view of the Alhambra from the living room and terrace.

Elva9.5
MAR 2021
The view from this apartment is phenomenal. You can see the Alhambra from the stylishly furnished living room, the spacious and well-equipped kitchen, two of the three lovely bedrooms, and of course the upstairs patio, reached by a narrow spiral staircase. It’s gorgeous. The apartment is on the 2nd floor (for us Americans-1st floor for Europeans) & is part of a larger set of buildings/cármenes built around several peaceful courtyards. It’s all a gorgeous mix of historic & modern. Fantastic location right off the Paseo de los Tristes on the doorstep of the Albaycín. You can walk to most major sights or hop on a bus easily from here. The wood shutters work better than blackout curtains, the beds are comfortable, and the apartment was clean. Hosts were very friendly & responsive when we had questions & wanted to extend our stay. It’s very peaceful here at night, though we’re here when nonessential businesses close at 6 due to COVID. The only negative we can think of is that the Wi-Fi signal is very weak outside of the main living/dining/kitchen area. Overall, we highly recommend. One note-when staying in this historic part of town, you must be comfortable parking in a lot far away and either walking or taking taxi/bus to the apartment, and walking on uneven & hilly terrain. There are certain hours you can bring a car into the area & look for street parking, but most use a nearby lot. Small sacrifice for staying in this incredible area.

Mille10
MAR 2021
Perfekt location. Great appartement. We stayed here for more than a month and it was really a nice place.

Nada10
JAN 2021
Charming and well lighted place with amazing view. The flat is well located. Not far away from the Alhambra and the Sacromonte. I recommend this place

Juan Carlos9.8
NOV 2020
Es un sitio que hace que desconectar del mundo sea posible y tiene unas vistas muy buenas nos ha encantado y repetiríamos y lo recomendamos. Un saludo

Mariana9.8
OCT 2020
El piso tiene una excelente ubicación, con una terraza con vistas a la Alhambra insuperables. El piso está equipado con todo lo que puedas necesitar durante tu estancia en Granada. Muchas gracias por hacer de este viaje a Granada una experiencia inolvidable

Alberto9
SEP 2020
Apartamento espectacular, con mucho gusto decorado. Las vistas a la Alahambra son absolutamente impactantes. La ubicación inmejorable. Buena calidad de los colchones y del mobiliario del salón

Magdalena9
SEP 2020
Beautiful location, amazing views from balcony and in general flat was amazing.

MARIA9.5
SEP 2020
+ Sin duda las vistas , tanto desde el salón como desde la pequeña azotea donde puedes cenar. Tambien la ubiación, muy cerca del Paseo junto al rio, no tienes que subir cuestas del Albaicyn con maletas, se llega facilmente en taxi si vas cargado hasta la puerta. Bonito patio de entrada. Moderna cocina con todos los utensilios
- La azotea en verano es imposible de usar por el calor durante el dia, quizás añadiría una sombrilla para la primavera. Han de revisar las luces de arriba porque por la noche no se ve bien para cenar ahi

Adrián10
SEP 2020
Alojamiento 10

Jairo9.5
SEP 2020
Apartamento con vistas espectaculares en pleno corazón de Granada, perfecto para unos días en la ciudad. Faltaban eso sí pequeños detalles como café, detergente de lavadora o lavavajillas..que deberían ser incluidos en un apartamento de este precio

Paul9.5
AUG 2020
Lovely house in excellent location. Rooftop terrace has million dollar view. Granada is fabulous.

Paula10
AUG 2020
We loved the view from the terrace and practicality of the kitchen . Everything worked well and was clean. Would recommend!

Jose9.5
JUL 2020
Aconsejable por el encanto de las vistas a la Alhambra y proximidad al centro historico.

Francisco9.5
JUN 2020
+ La terraza es fantástica
- Difícil llegar en coche

Donghee10
MAR 2020
This was a very beautfiul place. Awesome view of Alhambra. Place was very clean. Towels are pretty limited though. But we all loved it. I recommend this place!

Maximo10
MAR 2020
Espectacular apartamento, limpieza espectacular y muy buena vista e ubicacion, cerca de todos los lugares . Lo mejor de Granada!

Heinz10
FEB 2020
Sehr schöne Lage mit privatem Dachbalkon, direkte Sicht auf die Alhambra

Frank10
FEB 2020
We had a wonderful stay ...great location with all amenities. Highly recommend it to all !!!

Lauren10
JAN 2020
The apartment is just as beautiful as the photos show. The view of the Alhambra is incredible! Loved the stylish interior decor too and the modern kitchen. Just note that it’s located at the top of a steep hill so if you have mobility issues, I would not recommend unless you always take a taxi. We had a great time!

Wynonna10
JAN 2020
Very well-designed, prime location, and an unbeatable view of the Alhambra from the windows & balcony. Wish we had stayed longer!

Clarissa10
JAN 2020
Amazing views, great location, great security, comfortable beds, great sun deck, good kitchen amenities, spacious, nicely decorated.

Daria10
JAN 2020
Great place with amazing views of the alhambra!

Daryl10
DEC 2019
My family loved staying at this apartment. Nice, clean, modern space with a priceless view!

Tan10
DEC 2019
Great place , excellent location , a view to wake up to every morning !

James10
DEC 2019
Exactly like the pictures, great views. Recommend

Nancy10
DEC 2019
A wonderful host, a fabulous location and beyond stunning views of the Alhambra. We thoroughly enjoyed our stay at this apartment and would highly recommend it to others. Simply fabulous all the way around!

Doeun10
DEC 2019
I can say that this place is the most perfect place to stay. The biggest advantage here is that you can see Alhambra from the nearest place every day. All the rooms were clean and the interior was also sensuous. the host who welcomed us when we first arrived at the dorm was very kind. If you are considering staying here, I hope you make a reservation.

Michelle10
NOV 2019
This place is absolutely beautiful, comfortable & well appointed. It had everything we needed to prepare meals at the house. It was very convenient to all the sights & delicious food of Granada. We were five guests & it was very roomy for us. The view cannot be beat! It was truly a five star stay in every way. We would definitely return & have recommended it to our friends.

Alberto9
NOV 2019
Muy bien
Ubicación, piso muy bien montado y limpio
Que a partir de cierta hora te cobran suplemento por entrega de llaves , que por el precio que tiene el piso y lo podían asumir.
Response from the Quality Department

Muchas gracias por su comentario Alberto! Tenga en cuenta que la persona que les recibe fuera de horario debe desplazarse de forma excepcional para ustedes en horario nocturno, es por eso por lo que solicitamos un suplemento, que no es para la empresa sino para la persona que les recibe. Esperamos que hayan tenido buena estancia y estaremos encantados de alojarles de nuevo en el futuro. Fátima - responsable de calidad de Genteel Home

W.F.M.9.8
OCT 2019
Everything was perfect.

Anibal San Martin9.8
SEP 2019
terraza y ubicación hy
cobran 30 euros por horario de llegada después de las 9
Response from the Quality Department

Muchas gracias por su comentario. Efectivamente, al no tener recepción, cobramos un suplemento de 30 euros porque la persona que le recibe tiene que desplazarse hasta el apartamento de forma extraordinaria fuera de horario. Toda esta información aparece detallada antes de reservar. Le agradecemos sus palabras y esperamos que tuvieran una buena estancia. Genteel Home Team

Sebastien10
SEP 2019
Nous avons passé un superbe séjour dans cet appartement. La vue y est exceptionnelle ! L’appartement est absolument conforme aux descriptions et sa situation au sein de Grenade est parfaite . A louer sans hésitation!

Ian10
JUL 2019
This was an amazing experience. Incredible view of the Alhambra. Extremely comfortable and beautiful apartment with deck, great kitchen, 2 baths. This was the best place we stayed in Spain.

Juan Pedro7.8
JUL 2019
The Place is absolutely beautiful, recently renovated (except one bathroom) with great taste and the location unbeateable. The kitchen is amazing if you enjoy cooking and has everything you need. On the other hand, we didn’t have a good communication with the Host, it is a company and he never said hi or replied to our questions, the numbers he has as contact didn’t work so we had to wait for a long time for someone to open the apartment for us. Just as general info I would say is not very accesible (Granada in general) for Seniors or people with restricted mobility (Lots of stairs, Steep streets, etc).
Response from the Quality Department

Thank you for your review. We send you several messages informing you that we have a check in team and you have to call them in order to not to wait at your arrival. The apartment is located at the Albaicín, the old town in Granada and of course it has narrow streets and they have stairs but it´s a part of the charm of Granada. Anyway, we hope that you had a nice stay with us. Genteel Home Team

Patricia10
JUL 2019
casa espectacular con vistas a la Alhambra,es mas bonita aun que en las fotos,comunicación perfecta con el propietario,ubicación perfecta, me alojaria alli mil veces mas !!! Gracias por todo !

Eva María10
JUL 2019
This apartment is amazing - I booked it at the last minute and to be honest it was a bit outside my price range but I´ve never spent my money so well. The place is gorgeous, sparkling clean with a high standard of finish all the way through. The apartment can comfortably accommodate 6 people , the living area is beautiful - much better than I expected - very large with plenty of sunlight. The icing on the cake is obviously the top roof Terrassa with view on the Alhambra - the view is simply breathtaking and so so romantic ( you can make a proposal there no problem ). The apartment is also very well located - only 15 mins walk to the Alhambra which make it very easy if you´ve booked an early hour visit. There is a walking path on left of the river in front of the apartment that will bring you there - so you won’t have to take the bus or the taxi to go to the Alhambra - you can just enjoy a nice morning walk. The house is very close to the city center and basically near everything - restaurants, markets, shops ... there is a bus service just at the door step of the house and a river with plenty of places to relax and go out for a drink ( you can´t hear any noise from the apartment by the way ). This is definitely a 5 stars stay and I could not recommend it enough. Communication was easy. Just be aware that Granada is not car friendly - so if you have a car make sure to let it at the nearest Parking place which is the San Augustin parking if I recall. Parking is around 10-15 mins walk from the apartment so easy to access. The apartment is in the old town so only bus and taxi can drive through it. To be honest you won’t need a car while you are in Granada - so you can leave the car at the parking and forget about it until you leave.