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Isabel la Católica IV
Apartment

Granada · Centro

8.8 (105 valuations)


1-6
Guests

3
Bedrooms

2
Bathrooms

120 m2
Surface

About accommodation

Beautiful design apartment located in the heart of the city just a few minutes walk from the most emblematic places. Luxury apartment with quality furniture that will make you feel at home, a perfect choice to visit Granada.

The apartment has a terrace in all its rooms, which allows the entry of natural light. It consists of a spacious and bright room equipped for 6 people. The kitchen has all the utensils you may need during your stay. It has two fully equipped bathrooms, both with bathtub.

The master bedroom has a double bed and the other two bedrooms include two single beds each. Thanks to its privileged location you can visit the main monuments of the city without need of public transport: Cathedral, Royal Chapel, Alcaicería, etc ... The property is also surrounded by a magnificent commercial and gastronomic area of ​​recognized prestige.

Undoubtedly, the Isabel la Católica IV apartment is a great choice if you plan to visit Granada and want to discover the charms that this city offers.

* To access the elevator of the building you will have to climb two sections of approximately 5 - 6 steps.

Air conditioning Central
Heating Central
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Terrace Private
Floor 3rd Floor
Elevator Available
WiFi Free
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/GR/2213
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Apartment’s Rating

8.8 (105 Valuations)

Location
9.1
Quality
8.4
Cleaning
8.7
Staff
9
Facilities
8.8
Recommendable
8.5

We are interested in your opinion


Our Guests’ Opinions

Jozef Szabó9
MAR 2024
Review without any comments.

RAFAELA PONS ADRIAN7
FEB 2024
Estuvimos de jueves a domingo y a la hora de dormir todas las noches parecia que tenias la discoteca en la habitacion.... Hay discoteca justo a la plaza de debajo y se escucha todo y mucho ruido por las noches asta altas horas de la madrugada
Response from the Quality Department

Estimada Rafela:

Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Lamentamos profundamente cualquier inconveniente que haya experimentado debido al ruido. Las festividades y eventos en la zona pueden ser una ocurrencia puntual y pueden variar dependiendo de la época del año. Sin embargo, tomamos en serio sus comentarios y revisaremos nuestro sistema de insonorización para evitar situaciones similares en el futuro y garantizar un ambiente tranquilo y relajante para todos nuestros huéspedes.

Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia más satisfactoria en su próxima visita.

Departamento de Calidad.

ANDREA VARGAS RAMIREZ8
FEB 2024
El apartamento está genial. Preciosa decoración, camas cómodas, muy amplio y perfecto para 5-6 personas.
El único inconveniente es que por las noches se escuchaba bastante ruido, sobre todo los días pre festivo, ya que había como una sala discoteca en frente.
Response from the Quality Department

Estimada Andrea,

Gracias por compartir su experiencia en nuestro apartamento. Nos alegra saber que disfrutaron de la decoración y comodidad del lugar. Sin embargo, lamentamos cualquier inconveneinte referente al ruido. Es importante destacar que estas situaciones pueden ser impredecible, dependiendo de diversos factores como la época del año o las festividades que se celebren en el centro de la ciudad. No obstante, estamos comprometidos a encontrar soluciones para minimizar cualquier inconveniente que pueda surgir y mejorar la experiencia de nuestros huéspedes en el futuro.

Agradecemos sus comentarios y esperamos poder brindarles una experiencia más placentera en el futuro.

Departamento de Calidad.

Álvaro de Juan Luque7
FEB 2024
Review without any comments.

Gema Cano10
JAN 2024
Review without any comments.

Teresida Manca10
JAN 2024
Review without any comments.

VERONICA BARRACHINA9
DEC 2023
Ubicación. Distribución de la vivienda.
Response from the Quality Department

Estimada Veronica: Agradecemos sinceramente sus comentarios sobre su estancia. Nos complace saber que la ubicación y la distribución de la vivienda fueron de su agrado. Su opinión es valiosa para nosotros, y esperamos tener el honor de recibirle nuevamente en el futuro para brindarle otra experiencia positiva. Departamento de Calidad.

María Lourdes Carballa Melus8
DEC 2023
La casa es muy bonita y muy cómoda, muy agradable, además está en un sitio fantástico
Hay mucho ruido por las noches porque justo al lado hay una sala de fiestas y la gente se queda en la calle, al menos los fines de semana.
Response from the Quality Department

Estimada María:

Agradecemos sinceramente sus amables palabras sobre la belleza, comodidad y ubicación fantástica de nuestra casa. Lamentamos sinceramente cualquier inconveniente causado por el ruido nocturno proveniente de la sala de fiestas cercana, especialmente los fines de semana. Queremos asegurarle que este es un evento puntual y no refleja la experiencia habitual de tranquilidad que procuramos ofrecer. Valoramos su feedback y consideraremos medidas adicionales para minimizar cualquier molestia en el futuro. Apreciamos su comprensión y esperamos tener el placer de recibirle nuevamente.

Departamento de Calidad.

Marta Herreros Farto10
NOV 2023
El apartamento / piso está genial, en muy buen estado, muy limpio y super luminoso. Estuvimos una semana y a mitad vinieron a hacer una limpieza general y cambio de sábanas y toallas. Las camas muy cómodas y hay suficientes utensilios de cocina tanto para cocinar como para comer. Está en el centro de la ciudad, con bares de tapeo y restaurantes al lado. Se llega a todos los centros de interés en 5 -10 minutos. Parada de bus para ir a la Alhambra debajo de casa y para los demás lugares la parada está a 3 minutos. Tuvimos un problema con la calefacción y en 2 horas habian venido a verlo y quedó solucionado. El piso es grande pero en 10 minutos ya calienta. Tanto el check in como check out perfecto y sin incidencias. Sin duda alguna repetiría en este piso y lo recomiendo al 100%
Response from the Quality Department

Estimada Marta:

Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros y nos inspira a seguir mejorando cada día. Estaremos encantados de darle la bienvenida de nuevo en el futuro.

Daniel Rodriguez8
NOV 2023
The apartment was a very good size, extremely clean and you can’t get more central thank this. Everything was within walking distance.
The apartment overlooked a nightclub which went on till 7am on Thursday and Friday nights 4 am other nights !!! People congregate outside and the noise was just way to much and didn’t stop till gone 7am….. not much sleep was got in all honestly … only downside but was a big one.
Response from the Quality Department

Dear Daniel,

Thank you for taking the time to share your feedback. We are delighted to hear that you found the apartment´s size, cleanliness, and central location to your satisfaction. It´s wonderful to know that the convenience of having everything within walking distance added value to your stay.

We sincerely apologize for the noise disruptions you experienced due to the nearby nightlife. The vibrancy of our central location does sometimes come with unexpected and unusual noise, and we understand how important a peaceful night´s sleep is to our guests. Please, rest assured that we are looking for options to improve the soundproofing of our apartments, to prevent these situations in the future.

We hope this experience will not deter you from returning, as we would be honored to host you again and ensure a more restful visit.

Quality Department.

Mayura Ruz8
OCT 2023
El departamento de Carlos está en una muy buena ubicación, el edificio por fuera no es bonito, pero esta cómodo, falta equipamiento en la cocina como cuchillo para el pan, sacacorchos, etc. La atención de Elvira muy buena en todo momento
Response from the Quality Department

Estimada Mayura. Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable.Gracias por su reseña y por destacar las áreas en las que necesitamos mejorar. Lamentamos profundamente cualquier inconveniente causado durante su estancia. Sus comentarios son invaluables y nos ayudan a mejorar la experiencia de nuestros huéspedes. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Departamento de Calidad.

BENITA BARRANTES RUIZ9
OCT 2023
Excelente ubicación, céntrica y muy bien conectada con transporte publico.
Response from the Quality Department

Estimada Benita:

Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento. Su satisfacción es nuestra meta y nos llena de orgullo haber cumplido con sus expectativas.

Departamento de Calidad.

Kim Easton10
SEP 2023
Beautiful apartment in the heart of the city. Fernando was very kind and helpful at checkin. If you stay on a Saturday night, know that there is a club across the street which plays music until 7:00 AM. This is nothing the host can control, and can really only be heard from the corner bedroom. There are nice blackout shades on all windows and beds were very comfortable. I would definitely recommend this place.
Response from the Quality Department

Dear Kim,

Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our apartment beautiful and enjoyed its central location.

We greatly appreciate your kind words about Fernando; our team strives to provide excellent service.

We apologize for any inconvenience caused by the noise from the street. As you rightly noted, this is beyond our control, but we´re glad it didn´t disrupt your stay significantly. Anyway, we will take an action to work and prevent it happening again in the future.

It´s wonderful to know that the blackout shades and comfortable beds enhanced your comfort. Your recommendation means a lot to us, and we would be thrilled to welcome you back on your next visit to the city.

Sarra El hamaoui10
SEP 2023
The location is central and close to all restaurants. Rooms are big and the terrases are lovely.
One night, the bar below the apartment had people in it until 4 am, too much noise that we couldn´t sleep. There was a weird smell (not pleasant) in the apartment, especially when we turned on the air conditione
Response from the Quality Department

Dear Sarra,

Thank you for your recent review. We´re pleased to know you found our central location convenient and enjoyed the spacious rooms and lovely terraces.

However, we apologize for the disturbance caused by external noise. We take this matter seriously and will work on minimizing such disruptions in the future to ensure a peaceful stay for our guests. We´re also sorry to hear about the unusual smell in the apartment, especially when using the air conditioner. We´ll investigate this issue promptly to maintain a clean and pleasant environment for our guests.

Your feedback is invaluable, and we hope you´ll give us another opportunity to provide you with an improved experience during your next stay. Thank you for choosing to stay with us


Quality Department Manager

migue angel guerra martinez10
JUN 2023
Muy bien todo
Response from the Quality Department

Estimado Miguel Angel. Nos alegra mucho saber que disfrutaron su estancia en nuestro apartamento. Nos esforzamos constantemente para mejorar la calidad de nuestro alojamiento y servicios, y es realmente reconfortante saber que lo estamos logrando. Esperamos darle la bienvenida de nuevo muy pronto. : Jose L.H. Campos Director de Calidad

Denise Carrion10
JUN 2023
I super recommend it! We had a great time! Location, comfort of the apartment, decor, everything very good.
Response from the Quality Department

Dear Denise, we would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Laura Gomez Goyzueta10
MAY 2023
Inmejorable localidad para disfrutar Granada
Es un lugar estupendo, súper céntrico y muy bien conservado. cuenta con todo lo necesario para una estancia muy cómoda
Response from the Quality Department

Estimada Laura:
Gracias por señalar la ubicación conveniente de nuestro apartamento en su reseña. Nos esforzamos por proporcionar una estancia cómoda en un lugar accesible, y nos alegra escuchar que lo encontró beneficioso. Apreciamos sus amables palabras y esperamos su próxima estancia.

Jose L.H. Campos
Director de Calidad

Roman Olivan Oyague6
MAY 2023
No estaban gestionados los permisos de acceso de vehículos a la zona restringida al tráfico y la zona es muy ruidosa de madrugada a la salida de la discoteca que hay debajo del piso. La limpieza muy buena aunque había cristales rajados en los balcones del apartamento.
Response from the Quality Department

Estimado Román:
Nos complace sinceramente que haya elegido alojarse en uno de nuestros apartamentos y queremos agradecerle por dedicar tiempo a compartir sus impresiones con nosotros. Queremos disculparnos por los inconvenientes que experimentó durante su estadía y nos gustaría aprovechar esta oportunidad para aclarar que el centro de Granada es una zona de tráfico restringida y, lamentablemente, no podemos otorgar permisos de acceso debido a las regulaciones impuestas por las autoridades correspondientes. Esta información se comunica a todos nuestros huéspedes antes de su llegada, y se les recomienda utilizar los aparcamientos públicos disponibles.

Entendemos perfectamente su frustración en relación con los ruidos nocturnos, ya que reconocemos la importancia de un descanso placentero. Dado que nuestro apartamento se encuentra en el centro de la ciudad, nos esforzamos por minimizar estos ruidos para garantizar la comodidad de nuestros clientes. Para ello, todas las ventanas y balcones están equipados con un doble acristalamiento que proporciona tranquilidad cuando están cerrados.

Además, apreciamos sinceramente sus amables palabras sobre la limpieza del apartamento. Valoramos enormemente sus comentarios y los utilizaremos para mejorar nuestros servicios. Agradecemos su comprensión y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

Jose L.H. Campos
Director de Calidad

Rosa Paz10
MAY 2023
Muy buen lugar
Response from the Quality Department

Estimada Rosa:
Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Heidi Froseth10
MAY 2023
I´ve visited Granada 7 times, and its a place I can never get enough of, and where I´m hoping to semi-retire in the next 12 mos. So when I decided to visit my niece in Amsterdam, I also asked her if she wanted to see a few of my favorite cities in Spain - for which Granada one my favorite one to share with her. As I was booking flats in each city, I had a few mandatory needs: 2+ bedrooms, 2+ bathrooms, one of the bedrooms had to have an ensuite bathroom; a full kitchen; lots of light; great, central downtown location, near public transport and markets; balcony or patio (outdoor space); elevator; good security; wifi; laundry; comfort. This place hit all the marks, and it was very comfortable. I will absolutely consider renting this place again. There were 2 things that were an issue, which are easily addressed by the property management/owner: 1. There were some things in disrepair - a couple of the blinds in the windows didn´t work, so either you had to have them completely up or completely down, defeating the requirement of lots of natural light. There was also a cracked/broken handle to the laundry from the kitchen. 2. The power kept going out due to I did call the management, and they sent over a guy, but he was unable to fix or address any of the issues. Said they would need more time and the right worker to come fix these things. But all in all, I highly recommend!
Response from the Quality Department

Dear Heidi,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Zekeriye Demir8
APR 2023
Review without any comments.

Melinda Gremse10
APR 2023
This property is exactly what you see online and better! Marta met us on our first day and reviewed some regulations and the key return process. I traveled with my two sisters-in-law and the apartment was spacious enough for us to have our own privacy when needed and common space to have breakfast or relax at the end of a day of walking. This apartment is in an ideal location. It is close to everything you want to see in Granada: the Albaicin neighborhood, live gipsy shows, the cathedral and many restaurants and cafes. The Ahlambra is also very close and is walkable if you don´t mind going uphill. Overall, our stay was a wonderful experience and I highly recommend this property.
Response from the Quality Department

Dear Melinda,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Matthias Sayer10
MAR 2023
Property is a gem—fabulous location, very clean, very comfortable, very communicative host—highly recommend!
Response from the Quality Department

Deat Matthias,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.

Jose L.H. Campos
Quality Department Manager

Rodolfo Diaz10
MAR 2023
Review without any comments.

Anónimo10
MAR 2023
Review without any comments.

Manuel López8
FEB 2023
Review without any comments.

María Gross Sanchez10
FEB 2023
La ubicación del piso era excelente, el departamento muy grande y cómodo, y todo muy limpio. Tuvimos un pequeño problema con el wifi e inmediatamente enviaron a una persona a arreglarlos. Super atentos. Lo único a mejorar sería que faltaban utensilios en la cocina, pero fuera de eso, todo excelente.
Response from the Quality Department

Estimada María:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.


Jose L.H. Campos
Director de Calidad

Maite Pérez Segovia9
JAN 2023
La ubicación, está en pleno centro de Granada. El piso es muy cómodo y está muy bien decorado. Se está muy a gusto.
Almohadas muy finas e incómodas para dormir. La luz se cortaba cada dos por tres y había que bajar y subir todos los botones del diferencial.
Response from the Quality Department

Estimada Maite:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Hemos tomado nota de sus comentarios sobre la luz y verdaderamente sentimos que este aspecto no cumpliera sus estándares de comodidad. Gracias una vez más por elegirnos y por sus críticas.

Jose L.H. Campos
Director de Calidad

Eileen Fitzpatrick DeSalme10
JAN 2023
Excellent spot in Granada
Location was outstanding! Apartment was spacious, nicely laid out, good sound separation and a balcony and view from every room. Plenty of amenities, as well.
No complaints
Response from the Quality Department

Dear Eileen,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos
Quality Department Manager

Ana Beatriz Lima8
JAN 2023
Review without any comments.

Mike Orend6
DEC 2022
Super convenient location and very nice apartment. Loved the city everything convenient from the apartment. The only problem is there is a nightclub 50 yards from apartment and noise goes on to 5 am to 7 am nightly. If that isn’t a problem then all good.
Response from the Quality Department

Dear Mike,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.

Jose L.H. Campos
Quality Department Manager

Bernadeane Roth8
DEC 2022
Location is perfect for experiencing downtown Granada, and all the sites during the holiday season!! Everything is within walking distance. Had a wonderful time!!!
Response from the Quality Department

Dear Bernadette,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.

Jose L.H. Campos
Quality Department Manager

Asif Younas10
DEC 2022
It was a brilliant stay in a family friendly flat.
I must say this has been one of the best holiday flats we had been in so far. It felt like home. It was cosy, spacious and in a wonderful area. The flat had everything we could possibly need and was in the centre of Granada and had easy access to everything including popular tourist spots. Very close to the bus station. We really enjoyed our stay and would definitely recommend.
All was good.
Response from the Quality Department

Dear Asif,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.

Jose L.H. Campos
Quality Department Manager

Pedro Manuel Belda Mañas5
DEC 2022
Pues que está muy céntrico y es espacioso
Salta los plomos de la luz en tal que enciendes la luz y entra mucho ruido de la calle y faltan cosas esenciales para la cocina
Response from the Quality Department

Estimada Belta:
muchas gracias por elegir nuestro apartamento y por sus críticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por los inconvenientes que sufrió con la luz.
Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.

Jose L.H. Campos
Director de Calidad

San Khine5.4
NOV 2022
No hot water and electricity would constantly shut off
Response from the Quality Department

Dear San,
We sincerely regret that the apartment was not up to your expectations and that you had some misfortunate experiences with the hot water and electricity. We wish this had been brought to our attention to act accordingly as we strive to make our guests´ stays pleasurable ones.
We hope you will give us the opportunity to welcome you again in the future making sure we exceed your expectations this time.

Jose L.H. Campos
Quality Department Manager

Miriam Garrido Gonzalez7.1
NOV 2022
Review without any comments.

MARWAN Ruken6.7
NOV 2022
location
no luggage carrier
Response from the Quality Department

Dear Marwan,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

Jose L.H. Campos
Quality Department Manager

Mirian Reyes Medina5.8
OCT 2022
Review without any comments.

Cinthia Perez10
OCT 2022
Wonderful place that was centrally located to everything. The young lady that checked us in was awesome with responding to my needs. Great service.
Response from the Quality Department

Dear Cinthia,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.

Jose L.H. Campos
Quality Department Manager

Maria Desiré9.2
SEP 2022
El piso es grande, luminoso y tiene lo necesario. Muy céntrico. Nos atendió una persona muy amable que no envió información muy útil. Las camas son comodísimas.
El ruido del pub que hay cerca hasta las 7 de la mañana
Response from the Quality Department

Estimada Maria Desiré, muchas gracias por elegir nuestro apartamento y sus críticas constructivas, esperamos que tuviera un buen viaje de regreso a casa y nos gustaría tener el placer de servirle de nuevo en nuestros apartamentos en el futuro.

Aija T.
Departamento de Calidad

Verity Firth10
SEP 2022
Great location, spacious apartment
This is a lovely flat in the heart of Granada, conveniently located for everything. We had a wonderful time here and highly recommend. Only slight issue is that on Fri and Sat nights there is a pumping nightclub nearby. The other nights are fine, and it still didn’t diminish our enjoyment of the flat overall.
Response from the Quality Department

Dear Verity, thank you very much for your constructive feedback. Comments like yours help us to understand how our guests enjoy their stay with us and what can be done to improve the experience of our guests.
We hope to have the opportunity to welcome you again in the future.

Aija T.
Quality Department

Mª Isabel7.5
SEP 2022
La ubicación es inmejorable. La comodidad de tener todo cerca es una maravilla
.La casa tenía polvo de estar cerrada y no limpiarla, había ropa sucia usada bajo unos muebles, la cisterna de uno de los aseos no funcionaba..

Adriana Maldonado Minetti9.3
AUG 2022
El piso está perfectamente ubicado a pocos metros de la catedral, es grande, cómodo y estaba todo limpio. Hay cápsulas de café, azúcar, etc. Hay un parking del mercado San Agustín a unos metros, cuesta la estadía 27€, hay descuento por alojarte en el piso, 20€ la estadía, hay que solicitarlo. Muy buena comunicación.
Response from the Quality Department

Estimada Adriana, muchas gracias por sus comentarios y por destacar la excelente ubicación, confort y limpieza del apartamento. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.

Aija T.
Departamento de Calidad

Sandra Guerrero9.7
AUG 2022
la casa esta genial ubicada, a unos 2 min de la catedral y con varias paradas de autobus en la esquina del bloque que te lleva a todos los puntos importantes. La casa en sí, como describe el anuncio, muy luminosa y grande. tiene aire acondicionado centralizado, así que estuvimos frescos durante nuestra estancia de verano. la casa estaba limpia y ordenada, con algún desperfecto minimo, y nos dejaros jabon para el lavaplatos y bosas de basura extra que apreciamos bastante. para el check-in nos atendió Arabela, chica encantadora y nos ayudo con todas nuestras dudas. si volvemos a granada, sin duda repetiremos esta casa :)
Response from the Quality Department

Muchas gracias Sandra por sus comentarios sobre su estancia con nosotros. Gracias por tomarse un momento para destacar la excelente ubicación del apartamento y nuestras instalaciones. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.

Aija T.
Departamento de Calidad

Mark10
AUG 2022
Review without any comments.

Jorge10
JUL 2022
Perfecta ubicacion, muy bien equipada, muy espaciosa. Volvería a reservar si regreso a Granada
problema eléctrico dispara los brakers cuando se utiliza la lavadora de ropa
Response from the Quality Department

Estimado Jorge, muchas gracias por sus comentarios. Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.

Aija T.
Departamento de Calidad

Laura Green10
JUN 2022
Amazing Apartment
I highly recommend this apartment if you plan to stay in Granada. The location is central to everything- the cathedral is close by and the buses leading to the Alhambra are around the corner. It was very clean, spacious and comfortable. Our teens said it was the best place we stayed during our 2 week vacation in Spain. The check-in was easy and they were very accommodating when we arrived later than expected. We would definitely stay here again on my next trip to Granada!
Response from the Quality Department

Dear Laura, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
Next time you visit our city, we would love to have you stay with us again!

Aija T.
Quality Department

Diane8.8
JUN 2022
chouette localisation, très bien équipé
la localisation, la luminosté, les espaces interieurs.
le bruit dans la rue la nuit jusqu’à 7h du matin! pas de parking : 81€ pour 4 nuits 3 jours… très cher!
Response from the Quality Department

Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive comments.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Kim Greig10
MAY 2022
This was my second stay at this apartment in Granada. Location is excellent. Very central to everything. Close to grocery market. Very clean, spacious and comfortable. Would definitely stay here again on my next trip to Granada!
Response from the Quality Department

Dear Kim, thank you very much for your comments and your trust to our team.
It is a pleasure for us to know that once again you had a pleasant stay with us.

We are ooking forward to your next visit.

Aija T.
Quality Department

JOSE ANTONIO9.6
MAY 2022
La limpieza y la ubicación.
Response from the Quality Department

Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.

Aija T.
Departamento de Calidad

Lee10
APR 2022
Met all needs - perfect location
Response from the Quality Department

Dear Lee,
Thank you for sharing your opinion about your recent vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do so. We appreciate the time you have spent sharing your personal experience in one of our accommodations with an unbeatable location.
It would be a pleasure to see you again in the future.

Aija T.
Quality Department

Rosa Ana9.6
APR 2022
todo perfecto como en las fotos
ubicacion y el alojamientos, como en las fotos
esta en una zona muy centrica con locales nocturnos que molestan un poco
Response from the Quality Department

Muchas gracias Rosa Ana por elegirnos y por sus críticas constructivas. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija T.
Departamento de Calidad

Robert10
MAR 2022
Carlos was helpful and accommodating. The location was excellent for seeing the main sites

Estefania7.5
MAR 2022
+ ubicación
- ruido
Response from the Quality Department

Estimada Estefania, agradecemos mucho el tiempo que se tomó para compartir sus comentarios y valorar su estancia con nosotros.

Nos alegra leer que nuestra ubicación cumplía con sus expectativas para sus vacaciones, y lamentamos mucho si el ruido de la calle afectó negativamente su estancia. Lamentablemente es algo fuera de nuestro control, pero estamos trabajando en ello, y procederemos a cambiar las ventanas del apartamento para que ofrecer a nuestros huéspedes una estancia más cómoda posible.

Gracias por su visita y críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.

Aija T.
Departamento de Calidad

Siobhan6.7
FEB 2022
The apartment is in an excellent location but is let down by its lack of noise insulation to the rau
Arabela from the agency met us there at the appointed time and was lovely. The apartment was clean, light and comfortable. The location was excellent.
This was not the apartment we booked - there was a ‘mixed’ message as to why the one we booked wasn’t available- one version was there was a problem with the hot water and another that it was occupied. Our booked apartment was at the front of the building- this one was at the back. The noise between the hours of midnight and 6am was awful. Impossible to get any sleep - a variety of bars, clubs and a square where locals meet up oblivious to the occupants around. Then the glass collection followed by the rubbish collection followed by the street cleaner. Finally peaceful between 7-8am. In summary - get your sleep in before midnight! Seriously - we travelled with a 16yr old and a 24yr old and they were exhausted after 3 nights of it. The photo shows 2 chairs on a balcony.... wide angle lens used as the balcony was about 50cm wide - also there were no chairs in the apartment on which to sit there! Minor details - the bathroom sealant was black and tired. The crockery, chopping board and glassware were in need of replacement. There was no clothes airer. In conclusion - there is probably a heavy footfall and turnaround.
Response from the Quality Department

Dear Siobhan, thank you very much for your feedback regarding your stay.

We are delighted that our superior location was a highlight of your stay, in addition to our hardworking staff.

We also would like to thank you for your understanding due to the problems occuried in your originally booked apartment, so we were able to offer you an alternative accommodation. We are very sorry to read the disturbances you experienced due to the noise from the street. Unfortunately it is impossible for us to control the noise comming from the street, as it is something beyond our control, but we would like to take the opportunity to inform you that we are working on the project of soundproof windows installation in order to offer our guests the most comfortable experience.

Again, thank you very much for the review and for taking the time to share your feedback with us.

Aija Teilane
Quality Department

Esther5.5
FEB 2022
Buena ubicación pero imposible dormir.
Tiene 3 cuartos de baño, 2 de ellos con ducha. El apartamento es moderno y las habitaciones y el salón amplios. Está muy bien ubicado, en pleno centro.
A pesar de que el apartamento aparece en el filtro de parking, el más próximo es uno público que está a 1 km andando. El apartamento está tan céntrico que por las noches es imposible dormir del ruido de los pubs de la calle. La cocina es lo más antiguo del apartamento, echamos en falta un microondas.
Response from the Quality Department

Estimada Esther, la visión de nuestros clientes es la clave para completar la satisfacción de nuestros huéspedes, por ello estamos muy agradecidos por el tiempo dedicado a escribir este comentario.

Nos gustaría aprovechar esta ocasión para confirmar que todos los apartamentos de la propiedad Genteel Home Isabel la Catolica cuentan con microondas. En cuanto a parking, el mas cercano está a unos 500 m del apartamento. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para cualquier duda que tenga durante su estancia y le informaremos de cualquier detalle del apartamento o su ubicación.

Apreciamos el tiempo que tomó para compartir su opinión, esperamos a tener la oportunidad de servirle en un próximo futuro.

Aija Teilane
Departamento de Calidad

Clara7
JAN 2022
La ubicación es excelente y el apartamento es súper cómodo para grupos de 5-6 personas. Lamentablemente la primera noche tuvimos problema con la luz ya que tumbó como 6 veces, parece que no aguanta la carga de la calefacción y los electrodomésticos a la vez. Incluso, en un momento dado no había nada encendido solo la calefacción y como quiera hubo varios apagones. Tuvimos que ir al cuadro de luz para reiniciar el sistema todas las veces que nos sucedió. Lo reportamos a Pilar pero nunca fuero a verificarlo. Otra cosa es que el agua caliente se agota si son mas de 3 personas.
Response from the Quality Department

Gracias por elegir nuestro apartamento en esta ocasión y por su evaluación.
Lamentamos mucho los inconvenientes que tuvieron durante su estancia. En cuanto tuvimos constancia de lo ocurrido, según nuestros registros, nuestro equipo le atendió por teléfono inmediatamente indicando los pasos a seguir. Lamentablemente no volvimos a tener ningún aviso mas por su parte del problema. Le agradecemos mucho sus comentarios y haremos todo lo posible para mejorar en este aspecto nuestros servicios.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.

Aija Teilane
Departamento de Calidad

hwang swee6.7
JAN 2022
Host whatsapp us before our arrival and met us at the time of arrival.
Location was next to some pubs. rowdy crowd making noise until 4 or 5am, we couldn´t sleep and requested to change apartment the next day which Genteel home readily agreed. They moved us to a much bigger and nicer apartment that do not have the same rowdy crowd at night and charge us addtional 100 Euro for 3 more nights of stay which we were happy to pay for the vast difference in the apartment.
Response from the Quality Department

Thank you very much for taking the time to leave us your review and for pointing out what we can do better to improve our services; we really appreciate your valuable feedback.

We are glad to know that we were able to find you an alternative apartment which suits best your needs.

Thank you again for your comments, we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Sanah7.1
JAN 2022
muy limpio y amplio
Había mucho ruido por las noches debido a la cercanía de los bares y demás, era casi imposible poder dormir.

Cameron4
JAN 2022
OMG .. where to start If you are looking for an apartment adjacent to a nightclub which operates until 6am and adjacent to HUGE DUMPSTER BINS which are both filled and emptied at all times during the night If you are looking for a stay where you will leave completely sleep deprived due to the level of neighbourhood noise during the night being able to drown out an Airbus A380 take off . Oh and the check in .... OMG are looking to enjoy service to another level where couldn´t have given a damn (what an OMG journey that was to be greated with If this is what you are looking for ... then BOOK THIS PALCE because it will deliver you 10 out 10 / 6 Stars and go far beyond your levels of expectations ...
Response from the Quality Department

Dear Cameron, we highly appreciate the time you took to share your experience.
We regret that we fell short of your expectations on this occation, and we are very sorry for any inconveniences you experienced during your arrival and stay. Although our guests choose the apartment because of its excellent location, we understand that other guests may prefer location out of the city´s lively area. For a future occation please do not hesitate to contact us in advance in order to make sure you book the apartment which suiits the best your needs and expectations.

We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Ana10
DEC 2021
Excelente ubicación, limpieza y comodidad, es amplio y cómodo. El único problema es que por la noche nos tocó bastante ruido al haber bares en la misma calle.

Joël Robert10
JUN 2021
Ubicación inmejorable y muchísimo espacio y comodidad

Jeanne10
MAR 2021
This serviced apartment felt like a hotel. Location was perfect. Right in the historical town where you can to the best restaurants and café. The place is fully equipped for long term stay. Carlos had plenty of local tips for us. We highly recommend staying there. J

Javier9
SEP 2020

Ville9.5
MAR 2020
+ Iso kämppä, siisti ja tilava. Parvekkeita, joista tosin näkymät eivät kummoiset. Sijainti hyvä turistin kannalta.
- Kahvinkeitin oli ihan susi. Onneksi kahvipaikkoja lähistöllä vaikka kuinka.

Ville9
MAR 2020
Iso, siisti kämppä
Iso kämppä, siisti ja tilava. Parvekkeita, joista tosin näkymät eivät kummoiset. Sijainti hyvä turistin kannalta.
Kahvinkeitin oli ihan susi. Onneksi kahvipaikkoja lähistöllä vaikka kuinka.

Anne9.5
FEB 2020
Modern apartment in the center of Granada
Location and decoration of the apartment. Everything was in walking distance
It is very noisy at night in the weekend with the bars downstairs. We traveled with a small baby, maybe somewhere calmer would have been more suited

Niza9.5
JAN 2020
The apartment is very centrally located and convenient to walk to many tourist attractions. The apartment is clean, spacious and stylishly decorated. Very good communication and fast response from the host and team. However it gets a bit noisy at night as there are clubs/bars just across and the noise level can be heard from the bedrooms. Small price to pay for being so central.

Dana Deverson10
JAN 2020
A perfect place to stay when exploring Granada
The location was fantastic. Within walking distance to shops and attractions. The apartment was very comfortable for 6 people to stay in. The apartment was very clean and had everything we needed. I would definately stay here again if visiting Granada.

Maria Betania6
JAN 2020
Spacious and well located but very noisy
The staff was the best... on time, good recommendations and flexible to bring extra things immediately (baby cot). The apartment is very spacious and relatively modern.
There is a disco right in the corner and the noise is unbearable .... 2-nights in a row with loud music and people chatting right next to the window. We mention to the manager and said that it might be the Xmas parties but for me it seems it was a permanent place. Something to consider specially if traveling with kids.
Response from the Quality Department

Thank you for your review Maria. Unfortunatelly the noise from the street is out of our control, note that the apartment is located at the center of the city and it´s not possible to stay completely silence. We are grateful for your words about our staff. Fátima - responsable de calidad de Genteel Home

Maria Luisa Rubio8
DEC 2019
Casa bonita pero no para vacaciones de relax
La ubicación es excelente. La casa muy cómoda con una buena distribución y con el equipamiento necesario para toda la estancia.Muy limpia.
La luz saltaba cada dos por tres y por la noche nos quedábamos sin calefacción pasando frío. Por otra parte el calor no se distribuye correctamente. Mucho calor en el comedor para que los dormitorios no estuvieran fríos . Agua caliente insuficiente para las personas alojadas. Pero lo peor ha sido no poder dormir por las noches debido al intenso ruido de la calle por las aglomeraciones de varias discotecas próximas.
Response from the Quality Department

Gracias por su comentario María Luisa. Lamentamos que el apartamento no haya cumplido sus expectativas, pero nos gustaría informarle de que nuestro equipo se encuentra a su entera disposición durante su estancia por si tienen algún problema con a luz. Por otra parte, el ruido de la calle es algo que se escapa de nuestro control y no podemos evitar, tenga en cuenta que el apartamento se encuentra en una situación privilegiada, en pleno centro de una ciudad con mucha vida como es Granada. No obstante, esperamos que pasaran buenos días en la ciudad y pudieran disfrutarla. Fátima - responsable de calidad de Genteel Home

Agata8
DEC 2019
Bardzo stylowo urządzony apartament, przestrzenny, komfortowy, luksusowy, 2 łazienki i toaleta to duży plus. Świetna lokalizacja.
Hałas w nocy z pobliskich pubów psuje wrażenie. Jednak to jedyna wada i konsekwencja świetnej lokalizacji.

Cruz Carrillo7.5
OCT 2019
La situación del apartamento. Muy a mano de todo
Muy pocas toallas para una estancia de 5 días. Y 6 personas y el aire acondicionado no enfriaba casi nada
Response from the Quality Department

Muchas gracias por su comentario. En nuestros apartamentos se proporciona siempre un juego de dos toallas por huésped; si desea tener más toallas durante su estancia se las podemos proporcionar siempre y cuando tengamos disponibilidad. Por otra parte, el apartamento cuenta con una lavadora por si desean lavar las toallas. En cuanto al aire acondicionado, hemos comprobado tras su estancia que funciona correctamente, tenga en cuenta que el apartamento tiene un amplio salón y tarda un poco en enfriarse. Agradecemos sus palabras y esperamos que pudieran disfrutar de la ciudad. Fátima - responsable de calidad de Genteel Home

Anónimo10
OCT 2019
Nous avons passé un très bon séjour et envisageons de revenir très prochainement.
Proche de tous commerces et sites touristiques. L´appartement est très bien décoré, nous avons tout particulièrement aimé la luminosité amenée par les nombreuses fenêtres dans l´une des chambres.
Très bruyant à partir d´1 heure du matin à cause d´une discothèque et d´un bar.

Sarayllo9.5
SEP 2019
Todo perfecto!

Yixin10
AUG 2019
非常棒 位置很好 公寓设施齐全且干净 面积很大 接待小姐姐给了很多tips 就是电比较容易拉闸 大功率电器不能同时用 highly recommended! The apartment has perfect location and is well equipped and clean. Walking distance to many amazing parts of Granada.

Andrea9.3
AUG 2019
Todo perfecto.

Vanessa10
JUL 2019
The place was as spacious, centrally located and as pictured. His team made check-in/out process easy and convenient and overall communication was excellent. Would definitely recommend if you want to be in the heart of Granada.

SALVADOR HP10
JUL 2019
Magnifique
Magnifique appartement très lumineux et agréable. Très bien équipé et super bien situé. À conseiller

Marta10
MAY 2019
Todo perfecto

Ruth Herberz10
APR 2019
This is a great apartment!! We booked it for a family city trip and everyone loved it. Very spacious and stylish, with a lot of light, and just like the description. The bedrooms are amazing. The location is right in the city centre, so the perfect base to explore the city on foot. Supermarkets and anything else you might need is very close by. At check-in we got helpful recommendations where to go for sight-seeing and dinner/drinks. Often photos look better than in real, but in this case the photos looked already great and in reality it was even greater :-) For four people the plates, cups etc. in the kitchen were enough for one meal and the dish washing machine worked well to get everything ready for the next meal. The only thing that was not ideal was that the hot water tank is not extremely big so for us it happened twice that the hot water ran out when the 4th person in a row wanted to have a shower. So you might have to split showers into morning and evening "shifts". Other than that everything was great, and we would definitely come there again. It´s a really cool place and we can definitely recommend it!

Sara7
APR 2019
Apartamento bonito e central mas devido ao ruído não é possível dormir.
A localização é muito central e o apartamento tem muita luz e está muito bem decorado. As camas também são muito boas.
Infelizmente o apartamento é mesmo em frente a uma discoteca que está aberta das 16:00 às 08:00 da manhã. Não é possível dormir à noite toda entre quarta e sábado. Este facto fez com que A nossa experiência fosse muito negativa. Teria sido bom ter está informação ao fazer o booking. O sinal do Wi-Fi também é muito fraco.
Response from the Quality Department

Muchas gracias por su comentario Sara. Tenga en cuenta que el apartamento se encuentra en pleno centro de una ciudad con mucha vida como es Granada, por lo que es muy difícil controlar el ruido del exterior. En cuanto al wifi, si nos hubiera informado hubieramos estado encantados de ayudarle a resolver ese problema. De todas formas, agradecemos su comentario que nos ayuda a mejorar. Genteel Home Team

Senri Samhudi9.8
APR 2019
Location is very convenient, very close to the bus stop to Alhambra and Albayzin

Juan Pablo8.3
MAR 2019
Departamento muy amplio, cómodo y bien iluminado. Tuvimos un problema con el agua caliente el primer día y el administrador reaccionó rápidamente instalando un termo nuevo.
Faltan utensilios de cocina (cucharon, colador, fuente para el horno, panera, etc.) El sector es ruidoso de noche, con grupos de jóvenes haciendo mucho ruido de madrugada.
Response from the Quality Department

Gracias por su comentario Juan Pablo. Nos alegra saber que han tenido buena estancia a pesar de los inconvenientes que encontró. Tenga en cuenta que el apartamento se encuentra en pleno centro de una ciudad con mucha vida como es Granada, por lo que es difícil controlar el ruido. Tenemos en cuenta su comentario para mejorar y le agradecemos sus palabras. Genteel Home Team

Sandra Arnal9
MAR 2019
Ubication Perfectamente Limpio Comodo con niños
mucho Ruido por la noche!! Dos discotecas abajó... mucho ruido y difficil de dormir
Response from the Quality Department

Gracias por su comentario Sandra! Sentimos que su estancia se haya visto alterada por el ruido que nos comenta, lo cierto es que es algo totalmente ajeno a nuestro trabajo. De todas formas, el apartamento cuenta con cristales especiales en las ventanas para el ruido y debe tener en cuenta que se encuentra en el corazón de una ciudad con mucha vida como es Granada. Genteel Home Team

Leandro Javier Olmetto Barroso10
MAR 2019
Me gusto todoo, la ubicación la mejor para hacer de todo, esta en plena gran vía cerca de la Alhambra. Además, el apartamento está muy limpio, el inmobiliario es precioso, la cama es muy cómoda y tiene muchísima luz. El trato de Elvira ha sido el mejor trato hasta ahora de todos los sitios que he ido en Granada. Graciaas.
Si tendría que poner algo que no me gustara seria que la caldera solo tenía 100L teniendo 3 preciosos baños y para un apartamento de 6 adultos.

Florenca Lanzelotto9.3
FEB 2019
Elvira nos recibió super amable, acompañándonos al parking y luego al departamento, nos indicó lugares de interés y durante toda la estadía estuvo dispuesta a resolver dudas e inquietudes. El departamento bellísimo, con una ubicación inmejorable y hermosas vistas. Muy bien calefaccionado y ambientado. Camas super confortables y vajilla completa.
Lo único que deberían mejorar es que el termotanque demora mucho en recuperar el agua caliente y luego de 2 duchas rápidas hay que esperar varias horas para poder tener nuevamente agua caliente. Más allá de este inconveniente, sin duda volvería a hospedarme en el mismo lugar.

Janet Fong10
FEB 2019
Spacious, large & luxurious, modern apartment on 3rd floor (lift access) with 3 bedrooms (5 single beds and a double bed), a living room, large kitchen, a main bathroom, 3 toilets and ensuite. Looks newish with modern furniture and furnishings. The apartment is centrally located in town, about 20 mins by bus from Alsa bus station and Renfe train station. Located just behind a shopping strip, a 5-10 min walk to supermarket (Carrefour Express) and the Cathedral, 10-15min bus (C30 or C32) ride from Plaza Isabel La Catolica to Alhambra and easy, up hill 20min walk up through touristy Albayzin to Mirador San Nicolas (for a great view of Alhambra). We stayed for 2 nights. Wished we stayed longer.
On our arrival, we were told the washing machine door was not closing and the repairman was coming the next day. However, he didn´t turned up. Therefore we couldn´t do our laundry, which we had planned to do prior to moving onto our next destination.

Lauren8.5
JAN 2019
La ubicacion excelente y el apartamento muy espacioso y luminoso

Lauren8
JAN 2019
Nice apartment located centrally but terrible noise problem due to club next door
Lovely apartment in a very central location
The terrace was so narrow you couldn’t sit out on it. The apartment is next door to a club open till 6am and the noise throughout the night was unbearable most of the nights.

Rosa Maria8.8
JAN 2019
Repetiríamos!!!
Nos gustó mucho la ubicación y el trato de Elvira fue espectacular , nos aconsejó muy bien !!!! Y gracias a ella tuvimos un viaje fantástico . El apartamento era muy cómodo y tenía de todo para hacerte la estancia más confortable. Volveríamos alojarnos allí sin dudarlo.

Lauren7
DEC 2018
Hello I just wanted to let you know about our experience in the apartment as there were elements which were very disappointing. The apartment itself is lovely and decorated very nicely but the noise outside was horrific. The fact there is a nightclub open till 6am next door meant we could not sleep. Every single night we were kept awake through the night by loud music, crowds hanging around outside the club shouting. I had to sleep on the living room sofa to try to escape the noise and we all bought ear plugs which still did not keep out the noise. Whilst I know this is not your fault, I feel your advert was misleading as you did not mention the noise of the area. We have stayed in apartments in the centre of Granada many times before as we have family here and we have never had such a terrible experience- this is not standard city bustle this is a nightclub next door which you failed to warn us about.

Amaia8
DEC 2018
Perfecto entre semana, el fin de semana ni se te ocurra, al menos sin tapones
El apartamento en sí es perfecto para 6 personas, dos habitaciones con dos camas cama una y otra de matrimonio. 2 baños completos y un aseo. Todo nuevo y decorado con mucho gusto La ubicación con respecto al centro muy buena, en pleno centro El bus del aeropuerto deja a un minuto andando del apartamento
Si vas en fin de semana mejor no alojarse aquí. Tiene una discoteca frente a las ventanas de los dormitorios , abierta hasta las 7 de la mañana viernes y sábado. Imposible dormir, la plaza se llena de gente dando voces. Hay un parking de motos junto a la discoteca también, y cuando cierran a las 7 empieza el siguiente ruido
Response from the Quality Department

Gracias por su comentario Amaia. Primero de todo queremos pedirle disculpas por las molestias ocasionadas. Sentimos si el fin de semana no han podido descansar a pesar de que nuestro piso está perfectamente insonorizado. Esperamos que el problema que nos ha comentado no haya enturbiado el recuerdo de Granada. Genteel Home Team

Christine9.3
DEC 2018
A great short break in a beautiful apartment .
A superb central location. Apartment is very stylish and clean. owners very helpful with suggestions for eating and sightseeing.
Noise from the nightclub until 7 am at the weekend resulted in disturbed sleep.
Response from the Quality Department

Thank you very much for your review Christine! First of all we want to apologize for the noise during your stay, even thoug our apartment is insonorize. We are happy to know you had a pleasant stay and enjoyed your time in our apartment. Genteel Home Team

Jose8
NOV 2018
Excelente
Todo excelente el apartamento y su ubicación y la simpatía Del personal

Philippe8.3
NOV 2018
Situation centrale et appartement spacieux.
Appartement situé au dessus d´un place où se situe 3 bars de nuit. Vacarme de minuit à 7h00 du matin. Impossible de dormir et toutes les chambres exposées au bruit.
Response from the Quality Department

Merci beaucoup pour votre commentaire Philippe. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement.Nous sommes désolés que vous soyez dérangés par le bruit de la ville. Grenade peut être trop chargée si nous aimons dormir les fenêtres ouvertes, mais si les fenêtres sont fermées, les chambres sont parfaitement insonorisées. Genteel Home Team

Derycke7.8
NOV 2018
Pour noctambules ou malentendants uniquement !
Très bel appartement très bien situé pour visiter la ville, mais...
L´appartement est situé face à une discothèque, sur laquelle donnent les chambres : impossible d´y dormir entre 22 heures et 5 heures du matin, et ceci tous les jours. Au final à éviter !!
Response from the Quality Department

Merci beaucoup pour votre commentaire Derycke. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement.Nous sommes désolés que vous soyez dérangés par le bruit de la ville. Grenade peut être trop chargée si nous aimons dormir les fenêtres ouvertes, mais si les fenêtres sont fermées, les chambres sont parfaitement insonorisées. Genteel Home Team

Mrs Judith Penny10
OCT 2018
Six of us rented this apartment in October and we loved it. Amazing holiday and the apartment is situated in the heart of the city . Also a short walk from the bus stop to and from Granada airport. Some nights were a little noisy but only to be expected by staying in the heart of such a vibrant city.

Ulrike9.5
OCT 2018
Great place to stay in Grenada
Greatly location, very modern, very clean, very helpful staf.
Some technical problems: some of the blinds did not work; not enough electric plugs..
Response from the Quality Department

Thank you very much for your review Ulrike! It’s great to know you had a pleasant stay and enjoyed your time in our apartment! I have sent your coments about the problems with the blinds, and we are already working on it! We hope to have you back in Granada!! Genteel Home Team

Wei6
OCT 2018
除了热水系统 其他还行
地理位置 干净
热水供应系统(功率很差的热水桶)只能供应1-2人洗澡 之后需要等待3-4小时才能有热水
Response from the Quality Department

Thank you very much for your review Mr Wei, it always helps us to improve, but we have to admit we are very sad to read it, over all after the rude way you treated our colleagues during your stay, by phone and in person, and how dissrespectfull you were with them, and how great we dealt with the situation even when your behaviour was no good. About the hot water, it´s a 100 litres electric boiler, more than enough for 6 people regular shower, but not for more than 2 baths. We are happy you have enjoyes the amazing location our apartment has. Genteel Home Team

Martin8.3
SEP 2018
Very modern and clean. Extremely central. Very good facilities.
The appartment is situated directly opposite a night club. On the Saturday evening the noise went on until 0600 on Sunday morning with loud singing and clapping. The windows appear new but they are just not sufficient to block out the noise. Spoiled an otherwise perfect appartment.
Response from the Quality Department

Thank you very much for your comment Martin, we really appreciate it. We are sorry you hadn´t enjoyed, as all of our guest use to do, the location of our apartment. Granada could be a too vibrant city, most of all on the city center, but it´s worth it if everything is two steps literaly away from the apartment, or at least that´s what all our guests have told us since the begining. It´s great to know you have enjoyed the apartment and its facilites. Genteel Home Team

Al9.5
SEP 2018
great location, wouldn´t stay again due to the street noise
great central location air conditioning-needed for the extremely hot weather very clean
unfortunately a lot of street noise all night from a local night club-2 of the bedrooms really suffered from this. nothing the apartment can do about this, but if you are a light sleeper this would be a problem
Response from the Quality Department

Thank you very much Al, it´s great to know you have enjoyed your stay. About the noyse, it´s true Granada could be a too much vibrant city due to all life it has, over all if you are not use to sleep with windows closed, but it worth it to enjoy all it beaty. We hope hou have enjoyed our beautiful city. Genteel Home Team

Christian10
JUL 2018
The place is on the top floor with great views and worked great for our family of 5.

Manroor10
JUL 2018
This place was exactly as described, very clean and had a solid location for exploring all neighborhoods in Grenada. If you want to be central and be walkable to all major areas of Grenada, this is your place!

Marina10
JUL 2018
Todo!!! Súper departamento, ubicación increíble! Carlos que nos recibió, muy atento y muy amable. Todo genial. Volvería a este lugar