C’est un beau penthouse de première qualité dans lequel soulignent la qualité de ses matériaux et meubles, mais surtout son immense terrasse de plus de 50 m2 avec une vue panoramique sur l’ensemble de Seville, avec mobilier design.
Sans doute il y a très peu d’appartements à Séville avec une terrasse de ce type et avec ces vues. Tetuan Terrace est parfait pour ceux qui veulent un séjour très spécial à Séville.
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Réponse du service qualité
Estimada Patricia:
Agradecemos sinceramente sus amables palabras. Nos alegra saber que disfrutaron de su estancia en nuestra casa y que la encontraron perfecta, especialmente por su ubicación privilegiada en el centro de Sevilla. Es gratificante para nosotros saber que la casa cumplió con todas sus expectativas en cuanto a comodidad y condiciones impecables. Nos complace especialmente que hayan disfrutado de la terraza, que es realmente un lugar especial para disfrutar del buen tiempo sevillano. Será un honor darles la bienvenida nuevamente en el futuro y esperamos poder brindarles otra estancia memorable.
Réponse du service qualité
Estimada Gloria,
Agradecemos sus comentarios positivos sobre la ubicación inmejorable y la tranquilidad de nuestro departamento. Nos complace saber que disfrutó de la terraza y que nuestro equipo respondió con rapidez a sus inquietudes y pedidos.
Lamentamos cualquier inconveniente que haya experimentado con la velocidad e intermitencia del Internet. Agradecemos que haya señalado este detalle, y nos comprometemos a revisar y mejorar la calidad del servicio de Wi-Fi para asegurar una experiencia más satisfactoria en el futuro.
Agradecemos que haya compartido su experiencia. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una mejor estancia.
Atentamente,
Departamento de Calidad
Réponse du service qualité
Estimado Yousef,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Bogdan,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Peter,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Margaret,
We genuinely appreciate your thorough feedback about your stay. It´s indeed valuable for us to understand your perspective. We´re delighted that you had a pleasant experience with the location and the responsiveness of our management company.
However, we deeply regret the issues you faced within the apartment, such as poor drainage, sewer odors, electrical problems, and the need for maintenance and updates. Your observations provide us with a clear direction for improvement, and we want to assure you that we will address these concerns promptly and professionally.
Our aim is to ensure that our guests have a comfortable and hassle-free stay, and we take your comments seriously. We are working diligently to enhance the quality of our apartment to provide a more satisfying experience for our guests. Your feedback helps us in this journey of continuous improvement, and we truly appreciate it.
Your satisfaction is important to us, and we look forward to the opportunity to serve you better in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Peter,
We appreciate your positive feedback about the location of your stay in Seville. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Seville in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jasmine,
Thank you for choosing our apartment for your stay and for taking the time to share your feedback. We are delighted to hear that you had a great experience and that you appreciated the apartment´s central location and the outdoor patio, which is indeed a gem for enjoying Seville´s sunsets.
We sincerely apologize for any inconvenience you experienced with unlocking the front doors during your stay. We typically ensure that our guests are well-informed about how to access the apartment, and we regret that this wasn´t the case on this occasion. Your feedback is valuable, and we will address this issue to ensure a smoother check-in process for our future guests.
We are also pleased to know that you found our team flexible in accommodating your early check-in request.
Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future. If you decide to return to Seville, please feel free to reach out to us, and we will be happy to assist you.
Thank you for choosing us as your accommodation provider.
Warm regards,
Quality Department
Réponse du service qualité
Dear Dara,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Réponse du service qualité
Dear Dinah,
We´re glad to hear that our location was perfect for your exploration, offering easy access to attractions, restaurants, and even grocery stores. Your appreciation of the cleanliness and comfort is very gratifying. If you ever plan to return, we´d be delighted to host you again for another enjoyable stay.
Best regards,
Quality Department Manager
Réponse du service qualité
Dear Kim,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yulenis,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Michael,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards
Réponse du service qualité
Dear Lisa,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Erica,
Thank you for your feedback. We apologize for the issues you experienced during your stay. We appreciate your patience and understanding as we worked to address the problems with the shower, ants, and WiFi. We have taken note of your comments and will make improvements to ensure a more comfortable experience for future guests. We hope you still enjoyed your time in the city and would be grateful for another opportunity to host you.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear guests,
Thank you for your wonderful review. We´re thrilled you enjoyed the apartment and its central location with the amazing terrace views.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rebecca.
Thank you for your kind review! We´re delighted to hear that you enjoyed our beautiful apartment and its amazing view.
Kind regads.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Max Kellermann,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Denise, your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Silena,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Patricia,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Francois,
Thank you for making us your choice when visiting Seville and for taking the time to write a review. We are sorry that you had the impression that some items of the apartment were worn off, we will inspect the apartment to identify any possible improvement. Our maintenance team has had the chance to have a look at the awning and we do not seem to find any fault in the opening and closing mechanism. For future ocassions, do not hesitate to ask us in case you find any inconvenience with operating any element of the accommodation.
Thank you once again for giving us the opportunity of hosting you, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rebecca:
We would like to thank you for choosing to stay at our apartment in Seville and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Akash,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ken,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Jo,
We read with great joy that you have enjoyed your stay to the utmost. Thank you for this grand review, we look forward to having the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Sandra:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Dominique,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Thomas,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jay,
We are thrilled you enjoyed our apartment and that you could have an amazing stay in Seville. We hope to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Julio César:
Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Sarah,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Simone,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Nathalie, Thank you for choosing our apartment and for the review. We hope you give us the oportunity to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Melanie, Thank you for the time you spent to share your feedback on your recent stay at our apartment. We take your recommendations very seriosly and will look into it to keep providing the best service possible. Thank you again and we hop you give us the opportunity to host you again soon.
Réponse du service qualité
Dear Franklin, thank you very much for your feedback. We always appreciate the time our guests take to review their personal experience.
We are very sorry for the inconveniences you experienced due to your delayed flights, but we would like to take the opportunity to point out that our guests are always informed in advance about the late checkin fees, we are sorry that in this case you were not planning to arrive after 21.00 which is our latest checkin time, but please note that the delayed flights unfortunately are factors beyond our control.
Again, we really appreciate your constructive comments and really hope you will visit us again in not too distant a future.
Aija T.
Quality Department
The place was wonderful with a gorgeous view from the terrace. Also in a great location near plenty of restaurants and shops. Will stay again on my next trip to Seville.
Réponse du service qualité
Dear Kareem, thank you for this very kind review of our apartment and its location. We look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Shafali, thank you very much for staying with us and for sharing the highlights of your stay. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Naser, thank you very much for staying with us. It is wonderful to hear that you had a memorable stay in our apartment and we appreciate your kind recommendations.
We look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Réponse du service qualité
Dear David, thank you very much for staying with us and for taking the time to share your personal experience in our apartment.
We hope we will see you again soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Sallie, we are delighted to hear that your holiday was an enjoyable one and you enjoyed your stay in our apartment.
It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Melanie, thank you very much for choosing our apartment for your stay in Seville and for taking the time to share your personal experience with us. Your constructive insights are appreciated.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Matei for your kind review. We are glad to know that we were able to match your holiday expectations and you are willing to come back.
We hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Kate, thank you very much for your review. It is very important for us to know the opinion of our guests. We are glad to know that you enjoyed your experience in our apartment and its great location.
Hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Andrew, thank you very much for sharing your experience with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience.
It was a pleasure to assist you during your stay in Seville and we hope to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Firstly we would like to thank you for the lovely review you shared following your stay in our apartment and we are delighted to read that we were able to match your holiday expectations.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for the time you spent to share your feedback on your stay at our apartment.
We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Seville!
Best regards
Réponse du service qualité
Dear Nia, it was a pleasure to host you.
Thank you for sush an excellet review, we are sure it will be helpful for other travellers.
We would like to thank you for choosing our apartment for your stay in Seville and hope to be able to host you in future again.
Réponse du service qualité
Thank you very much for leaving these wonderful comments on Airbnb, we are delighted that you enjoyed your stay and took the advantage of the location of the apartment.
It was a pleasure to assist your family, and we hope to meet you in near future again.
Réponse du service qualité
Dear Olivier, thannk you very much for your positive review. It was a pleasure to assist you during your stay in Seville.
Réponse du service qualité
Thank you for sharing your feedback on your stay experience. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are important in this process therefore we highly value your time and constructive critics.
We look forward to hosting you again soon.
Réponse du service qualité
Dear Muzammil
We greatly appreciate the time you spent to review your recent experience in our apartment, we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Regards
Staff were great, we were met at the apartment, shown around and given lots of helpful information about Seville.
Great weekend city break.
The apartment is part of a duplex apartment so there is a staircase inside the apartment to downstairs part of the duplex.There is a thin door separating the apartments .
Communication and key collection from Genteel was easy and efficient.
Very recommendable apartment.