El apartamento Santa Marta II cuenta con una ubicación idónea para visitar la ciudad de Sevilla. Se encuentra en la zona de la Encarnación, a pocos metros de las principales calles comerciales del centro de la ciudad y muy próxima al Metrosol Parasol (más conocido como `Las Setas`). Además, al estar ubicado el apartamento en un tranquilo pasaje junto a la Plaza de Santa Marta, garantiza la seguridad, y el descanso de nuestros huéspedes.
Apartamento Santa Marta II
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Respuesta del Departamento de Calidad
Estimada Marta:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Appartamento centralissimo, fornito di tutto il necessario e di più, dalla macchinetta per il caffè tostapane, schiumatore per fare il cappuccino, praticamente tutto, ristoranti tantissimi nelle vicinanze, posti da visitare raggiungibili a piedi
Per 4 persone l appartamento un po´ piccolo forse, divano letto non preparato, l abbiamo dovuto sistemare da soli e niente federe per i cuscini del divano letto che non è comodo per due persone
Respuesta del Departamento de Calidad
Dear Tiziana,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
O apartamento tinha um cheiro desagradável
Respuesta del Departamento de Calidad
Dear Diogo,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Rien
El sitio. Está en el centro de la ciudad y cerca de los principales sitios turísticos.
Respuesta del Departamento de Calidad
Estimada Warda:
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Great location and comfort
Wifi weak, bathroom door creaks, water does not stay hot for baths in a row (I was with family)
Del baño salía mal olor, estaba limpio pero el olor venía de las tuberías
Respuesta del Departamento de Calidad
Estimada Cristina:
Le agradecemos su amable opinión de nuestro apartamento. Esperamos poder servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Ideal location to do everything on foot. Apartment very well equipped and in a courtyard set back from the street so quiet. Very friendly reception staff and easy steps with Whatsapp to meet. Price offer for a nearby parking which is very nice.
As often in Spain the sound insulation is very bad....we heard a lot of neighbors. No noise from the street. Another negative point of the smell of pipes in the apartment coming from the bathroom.
Respuesta del Departamento de Calidad
Dear Olivia,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Que estaba perfectamente descrito en la página de Booking, era tal cual se anunciaba La calidad del wifi estupenda
La limpieza de lo que no es el suelo (aunque un poco también), en especial la de las puertas de armarios y cristalería de las lámparas. El sofá cama olía mal, a persona sin asearse. El aire acondicionado del salón perdía agua de condensación y, aunque el anfitrión lo arregló rápidamente, se podía comprobar que era una avería recurrente ya que el marco de la puerta debajo del split estaba totalmente deformado y despintado a causa de la humedad
Respuesta del Departamento de Calidad
Estimado Juan:
En primer lugar, nos gustaría agradecerle lo comentarios positivos que ha compartido referente a su reciente visita a nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. También agradecerle el comentario a la eficiente atención de nuestro personal tan pronto notificó la avería. Apreciamos los comentarios contructivos que nos ha dejado así como el tiempo que se ha tomado en escribirlos.
Esperamos poder volver a verle muy pronto.
Jose L.H. Campos
Director de Calidad
Respuesta del Departamento de Calidad
Dear Nikolaos, thank you very much for staying with us and for your review.
We are glad to know that you enjoyed our excellent location. We are very sorry if you found any imperfections in our cleaning service. We are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our apartments. However, we do not seem to find records that our staff had been made aware of that while staying with us, of course we would be glad to assist you inmediately.
Regarding the checkin process, we would like to take the opportunity to confirm that the all checkin procedures include passport control for police verification. We are sorry to hear that this may caused you any inconveniences.
We would love you to come back to enjoy more memorable days with us in the future.
Aija T.
Quality Department
Echamos en falta un espacio algo más cómodo para comer y cenar. Éramos 4 personas (2 adultos y 2 niños) pero solo había día taburetes altos para usar en la encimera. Si hubiera más banquetas, al menos se podría comer o cenar a la vez.
Pulizia, spazi adeguati, cucina molto attrezzata e disponibilità di ogni cosa che potesse servire (pastiglie lavatrice/lavastoviglie, stendino, mini porzioni di olio....) Posizione ottima
Aunque estaba bien, no era como en las fotos
Respuesta del Departamento de Calidad
Estimado Ramiro, muchas gracias por compartir su opinión sobre su estancia y destacar la limpieza del apartamento y nuestra excelente ubicación.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Thank you for your positive review, we are glad to know that you enjoyed your stay and we look forward to serving you again soon.
Aija T.
Quality Department
Tout était parfait. L´appartement est bien situé et tous les monuments historique sont vraiment à côté, pas besoin d´utiliser la voiture ou les transport en communs. Propreté exemplaire. L´appartement était bien équipé, même les pastilles de lave vaisselle et lave linge étaient disponibles. Je recommande fortement
Respuesta del Departamento de Calidad
Thank you very much for your valuable review and kind recommendation. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
la propreté,l emplacement le décor très joli et moderne
Respuesta del Departamento de Calidad
Thank you for sharing your positive experience with us and look forward to serving you again soon.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Dear Adam, thank you very much for your kind feedback.
We are glad to hear that you experienced our exceptional hospitality and you would recommend our apartment to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Very comfortable and clean. Bang in the city centre with all restaurants nearby. Approachable and friendly staff, who are quick to respond. Well equipped apartmemt. I like that we had a little balcony. I didn´t find it to be noisy
Hard to locate. You have to find No. 2 and then enter the gate. The apartments can be a little more generous. We ran out of body wash and did not get extra from the staff. Then had to buy one from the Carrefour nearby only for one extra day. For short stays- extras should be given. Same thing happened with sugar satchets and tea. Should provide enough in the beginning because it is awkward to ask.
Respuesta del Departamento de Calidad
Thank you very much for taking the time to review your stay with us. We highly appreciate your comments and constructive feedback.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Everything about this flat is great! It´s in a great location, new, clean, has a great layout. The check-in and check-out experience was very smooth. Would absolutely recommend!
Respuesta del Departamento de Calidad
Dear Valentina, thank you for your positive review about your stay with us, we are delighted to read that we were able to match your expectations.
We look forward to serving you again soon.
Aija T.
Quality Department
La ubicación era perfecta. A pesar de estar en el centro es un apartamento tranquilo.
Me pareció bastante caro en proporción al tamaño del apartamento
Respuesta del Departamento de Calidad
Estimada Adela, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus comentarios, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Respuesta del Departamento de Calidad
Dear Michael, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your feedback with the highlights of the stay and we are also thankful for sharing with us your concerns.
We have noted all your remarks related to the service you received upon check in and we are sorry for the exceptional wait you experienced upon your arrival, and for the imperfections in the checkin process. It was an exceptional mistake and we will make sure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Please accept our appologies for any inconveniences it may caused you.
Again, thank you very much for all your comments. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Respuesta del Departamento de Calidad
Estimad Rosa, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Ana García, Dpto. de calidad