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Apartamento
Santa Marta II

Sevilla · La Encarnación

9,1 (41 valoraciones)   ·  Ver en el mapa


1-4
Huéspedes

1
Dormitorio

1
Baño

46 m2
Superficie

Sobre el alojamiento

El apartamento Santa Marta II cuenta con una ubicación idónea para visitar la ciudad de Sevilla. Se encuentra en la zona de la Encarnación, a pocos metros de las principales calles comerciales del centro de la ciudad y muy próxima al Metrosol Parasol (más conocido como `Las Setas`). Además, al estar ubicado el apartamento en un tranquilo pasaje junto a la Plaza de Santa Marta, garantiza la seguridad, y el descanso de nuestros huéspedes.

El apartamento está completamente reformado y decorado en una línea elegante y moderna pensando en el total bienestar de sus ocupantes. Consta de un elegante salón con sofá cama de 1.35*1.90 m y un pequeño balcón con mobiliario de exterior donde poder disfrutar del estupendo clima de Sevilla con total tranquilidad. En esta misma estancia encontramos la cocina integrada, equipada con todo lo necesario para el disfrute de la estancia.

El dormitorio es exterior y tiene 2 camas individuales. El baño, amplio y con ducha, se encuentra independiente

El apartamento es idóneo para parejas o familias con niños pequeños que quieran conocer Sevilla cómodamente desde uno de los rincones más bellos y céntricos de la ciudad.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Cuna Disponible
Planta 3ª Planta3
Ascensor Disponible
Sofá-cama Capacidad 1-2 personas
WiFi Gratis
Balcón Con vistas al exterior
Cafetera Cápsulas
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado en efectivo a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.

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RESERVAR

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Valoración de la propiedad

9,1 (41 Valoraciones)

Ubicación
9,5
Calidad
8,8
Limpieza
9
Personal
8,9
Instalaciones
8,9
Recomendación
9,3

Nos interesa tu opinión


Opiniones de nuestros clientes

Marta Vega García9
ENE 2023
La ubicación es muy buena. El apartamento está muy bien y limpio. Las recomendaciones del personal fueron muy buenas!
Respuesta del Departamento de Calidad

Estimada Marta:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.

Jose L.H. Campos
Director de Calidad

Pedro M. López Martínez9
ENE 2023
No ha dejado ningún comentario.

Tiziana Colizzi9
ENE 2023
Esperienza positiva
Appartamento centralissimo, fornito di tutto il necessario e di più, dalla macchinetta per il caffè tostapane, schiumatore per fare il cappuccino, praticamente tutto, ristoranti tantissimi nelle vicinanze, posti da visitare raggiungibili a piedi
Per 4 persone l appartamento un po´ piccolo forse, divano letto non preparato, l abbiamo dovuto sistemare da soli e niente federe per i cuscini del divano letto che non è comodo per due persone
Respuesta del Departamento de Calidad

Dear Tiziana,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Diogo Jose Feliciano Ferreira6
ENE 2023
Da localização central do apartamento
O apartamento tinha um cheiro desagradável
Respuesta del Departamento de Calidad

Dear Diogo,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.

Jose L.H. Campos
Quality Department Manager

Nagore Balsategui Irizar7,9
DIC 2022
No ha dejado ningún comentario.

Isabelle Fouassier10
DIC 2022
Tout Emplacement parfait Décoration propreté et équipement parfaits
Rien

David Marin10
DIC 2022
perfecto. si todo bien

WARDA ABDERRAHAMAN MOHAMED10
DIC 2022
Acogedor y cerca de todo.
El sitio. Está en el centro de la ciudad y cerca de los principales sitios turísticos.
Respuesta del Departamento de Calidad

Estimada Warda:
Le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Jose L.H. Campos
Director de Calidad

Li Hui Chen9,2
NOV 2022
Excellent
Great location and comfort
Wifi weak, bathroom door creaks, water does not stay hot for baths in a row (I was with family)

Gonçalo Santos5,8
NOV 2022
No ha dejado ningún comentario.

CRISTINA ELENA YANES PADILLA9,6
NOV 2022
La ubicación y el apartamento en sí, cómodo y con una decoración muy bonita
Del baño salía mal olor, estaba limpio pero el olor venía de las tuberías
Respuesta del Departamento de Calidad

Estimada Cristina:
Le agradecemos su amable opinión de nuestro apartamento. Esperamos poder servirle de nuevo en el futuro.

Jose L.H. Campos
Director de Calidad

Guillerma Becerra Cotrina10
NOV 2022
No ha dejado ningún comentario.

Olivia Mistri10
NOV 2022
Great location and apartment
Ideal location to do everything on foot. Apartment very well equipped and in a courtyard set back from the street so quiet. Very friendly reception staff and easy steps with Whatsapp to meet. Price offer for a nearby parking which is very nice.
As often in Spain the sound insulation is very bad....we heard a lot of neighbors. No noise from the street. Another negative point of the smell of pipes in the apartment coming from the bathroom.
Respuesta del Departamento de Calidad

Dear Olivia,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager

Ana Isabel Álvarez González10
OCT 2022
No ha dejado ningún comentario.

Todor Atanasov10
OCT 2022
No ha dejado ningún comentario.

Catherine alarie9,6
OCT 2022
No ha dejado ningún comentario.

Juan Revenga9,6
OCT 2022
Tal y como se describe
Que estaba perfectamente descrito en la página de Booking, era tal cual se anunciaba La calidad del wifi estupenda
La limpieza de lo que no es el suelo (aunque un poco también), en especial la de las puertas de armarios y cristalería de las lámparas. El sofá cama olía mal, a persona sin asearse. El aire acondicionado del salón perdía agua de condensación y, aunque el anfitrión lo arregló rápidamente, se podía comprobar que era una avería recurrente ya que el marco de la puerta debajo del split estaba totalmente deformado y despintado a causa de la humedad
Respuesta del Departamento de Calidad

Estimado Juan:
En primer lugar, nos gustaría agradecerle lo comentarios positivos que ha compartido referente a su reciente visita a nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. También agradecerle el comentario a la eficiente atención de nuestro personal tan pronto notificó la avería. Apreciamos los comentarios contructivos que nos ha dejado así como el tiempo que se ha tomado en escribirlos.
Esperamos poder volver a verle muy pronto.

Jose L.H. Campos
Director de Calidad

Nikolaos6,7
SEP 2022
Location is the perfect! In the center of Seville! Near the mushroom! Toilet was adequate clean! Floor not as that much clean! Bad surprise at the beginning when the employee of the Gentle House demanded to take pictures by her PERSONAL phone of our passports and one credit card claiming that was normal, and is getting used to Hotels!!!
Respuesta del Departamento de Calidad

Dear Nikolaos, thank you very much for staying with us and for your review.
We are glad to know that you enjoyed our excellent location. We are very sorry if you found any imperfections in our cleaning service. We are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our apartments. However, we do not seem to find records that our staff had been made aware of that while staying with us, of course we would be glad to assist you inmediately.
Regarding the checkin process, we would like to take the opportunity to confirm that the all checkin procedures include passport control for police verification. We are sorry to hear that this may caused you any inconveniences.
We would love you to come back to enjoy more memorable days with us in the future.

Aija T.
Quality Department

Máté10
SEP 2022
No ha dejado ningún comentario.

Maria Jose9,6
SEP 2022
El apartamento era pequeño pero muy bien equipado. Muy bien situado. Ideal para visitar Sevilla
Echamos en falta un espacio algo más cómodo para comer y cenar. Éramos 4 personas (2 adultos y 2 niños) pero solo había día taburetes altos para usar en la encimera. Si hubiera más banquetas, al menos se podría comer o cenar a la vez.

Paolo Torchioni9,2
AGO 2022
Soggiorno piacevole a Siviglia
Pulizia, spazi adeguati, cucina molto attrezzata e disponibilità di ogni cosa che potesse servire (pastiglie lavatrice/lavastoviglie, stendino, mini porzioni di olio....) Posizione ottima

javier9,2
AGO 2022
No ha dejado ningún comentario.

Ramiro Rafael9,2
AGO 2022
Ubicación, tranquilidad y limpieza
Aunque estaba bien, no era como en las fotos
Respuesta del Departamento de Calidad

Estimado Ramiro, muchas gracias por compartir su opinión sobre su estancia y destacar la limpieza del apartamento y nuestra excelente ubicación.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Mafalda8,8
AGO 2022
No ha dejado ningún comentario.

Djenane9,2
JUL 2022
No ha dejado ningún comentario.

Ferenc Formanek10
JUL 2022
Minden rendben volt. Az elhelyezkedése kitünő!
Respuesta del Departamento de Calidad

Thank you for your positive review, we are glad to know that you enjoyed your stay and we look forward to serving you again soon.

Aija T.
Quality Department

Samir10
JUN 2022
Excellent appartment en plein centre ville
Tout était parfait. L´appartement est bien situé et tous les monuments historique sont vraiment à côté, pas besoin d´utiliser la voiture ou les transport en communs. Propreté exemplaire. L´appartement était bien équipé, même les pastilles de lave vaisselle et lave linge étaient disponibles. Je recommande fortement
Respuesta del Departamento de Calidad

Thank you very much for your valuable review and kind recommendation. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.

Aija T.
Quality Department

MARTIAL10
JUN 2022
excellent séjour
la propreté,l emplacement le décor très joli et moderne
Respuesta del Departamento de Calidad

Thank you for sharing your positive experience with us and look forward to serving you again soon.

Aija T.
Quality Department

Gia10
JUN 2022
No ha dejado ningún comentario.

Adam10
JUN 2022
What a fantastic apartment in an ideal location! The apartment was very well presented and clean. The communication with the host was very quick and they let me keep my bags in the room before it was ready for check in which I was very grateful for. Would definitely recommend staying here!
Respuesta del Departamento de Calidad

Dear Adam, thank you very much for your kind feedback.
We are glad to hear that you experienced our exceptional hospitality and you would recommend our apartment to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

Molshri9,2
JUN 2022
Good
Very comfortable and clean. Bang in the city centre with all restaurants nearby. Approachable and friendly staff, who are quick to respond. Well equipped apartmemt. I like that we had a little balcony. I didn´t find it to be noisy
Hard to locate. You have to find No. 2 and then enter the gate. The apartments can be a little more generous. We ran out of body wash and did not get extra from the staff. Then had to buy one from the Carrefour nearby only for one extra day. For short stays- extras should be given. Same thing happened with sugar satchets and tea. Should provide enough in the beginning because it is awkward to ask.
Respuesta del Departamento de Calidad

Thank you very much for taking the time to review your stay with us. We highly appreciate your comments and constructive feedback.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Aija T.
Quality Department

Valentina10
MAY 2022
Wonderful stay in Seville
Everything about this flat is great! It´s in a great location, new, clean, has a great layout. The check-in and check-out experience was very smooth. Would absolutely recommend!
Respuesta del Departamento de Calidad

Dear Valentina, thank you for your positive review about your stay with us, we are delighted to read that we were able to match your expectations.
We look forward to serving you again soon.

Aija T.
Quality Department

Adela9,2
MAY 2022
Agradable y tranquilo
La ubicación era perfecta. A pesar de estar en el centro es un apartamento tranquilo.
Me pareció bastante caro en proporción al tamaño del apartamento
Respuesta del Departamento de Calidad

Estimada Adela, muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir sus comentarios, tanto positivos como constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Michael7
MAY 2022
The apartment was clean and spacious. It had great AC, good wifi, and also we really appreciated the free coffee pods, chocolates, and bottled water. But communication and check-in were really rough. The management company messaged me both here and in WhatsApp asking us to please send a precise check-in time to their “check-in person,” a random WhatsApp number that they apparently could not forward the information to. We did so. Then that person asked us again - hours later - what our check-in time was again, although we’d messaged it to her and the company. We told her again. We were at the building entrance (which was not marked or clearly described in the listing, but we found it) right when we told her we would be. She did not show. We messaged the booking company. They did not respond. We called the check-in person’s number (she did not call us first) once it was ten minutes past the arranged time. She told us she’d be there soon and would not give us a precise time. “I’ll be there soon, ok?” she said, sounding irritated. We sat on the steps of the building for almost 40 minutes before she arrived. When she got there, she said she was sorry for running late, but she seemed irritated with US. We’re pretty easygoing people so we tried to shrug it off. Once in the apartment, it was very nice and she gave us a map of her favorite places to eat nearby. Hours later, the booking company finally messaged us back. They responded to the message we’d sent 10 minutes into waiting. Instead of confirming we’d gotten in, asking how long we had to wait (a total of 40 minutes sitting on the street with our bags), or offering a sincere apology, they said, “We’re sorry you had to wait ten minutes, Michael. Sometimes unforeseen things happen. One of those happened to my colleague today.” It felt very condescending. The final straw was the morning we left. We had to catch a flight and had scheduled an Uber to the airport. We left the keys in the apt as instructed, exited the building door - which locked behind us - and went to one of the building complex gates. We discovered it was locked from the inside with no discernible exit button anywhere. The other gate was the same. (Both are inside a kind of tunnel, so we couldn’t have climbed over the gates if it came to that.) We couldn’t go back into the building, and we couldn’t get out of the complex. We were locked in a courtyard area and were going to miss our scheduled Uber and our flight. Thankfully, we were lucky enough to catch a local at that early hour who told us there was an exit button in a very non-intuitive place, 20 feet from the gate. The fact that this was not communicated by the company or the Airbnb owner is truly mind-blowing. It was really quite alarming to be trapped behind a gate and not know how to get out. We’ve stayed at 8 other Airbnb’s in the last month in Spain alone, and we’ve never had issues like this. If the booking company and lister make an effort to fix these things, then I’d recommend staying here. It was a lovely modern interior with great AC in a central location and decent wifi. But until they fix the check-in process and communication in general (especially about keys and gates!), I absolutely do not recommend this place.
Respuesta del Departamento de Calidad

Dear Michael, firstly we would like to thank you for choosing our apartment for your stay in Seville.
We highly appreciate your feedback with the highlights of the stay and we are also thankful for sharing with us your concerns.
We have noted all your remarks related to the service you received upon check in and we are sorry for the exceptional wait you experienced upon your arrival, and for the imperfections in the checkin process. It was an exceptional mistake and we will make sure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Please accept our appologies for any inconveniences it may caused you.

Again, thank you very much for all your comments. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.


Aija T.
Quality Department

Martin7,5
MAY 2022
No ha dejado ningún comentario.

ismael7,5
ABR 2022
No ha dejado ningún comentario.

Paulo8,3
ABR 2022
No ha dejado ningún comentario.

Ava10
FEB 2022
Wonderful spot! Super clean, comfortable, and in a great location. Everything I needed was there and I even received a welcome gift and kind note when I arrived. Check in was simple and I enjoyed spending my mornings sitting on the cute little porch drinking coffee.

EZEQUIEL MARTIN PEREZ8,3
SEP 2021

Rosa Oliveira10
AGO 2021
Aunque es pequeño el apartamento es extremadamente cómodo. En la cocina tienes todo lo que se pueda necesitar para cocinar, el baño es amplio y el apartamento tiene dos unidades de aire acondicionado que ayudan a mantener todo el espacio a una temperatura cómoda. Está ubicado justo en frente de la metropolis sombrilla, por lo que tiene una ubicación céntrica que permite visitar la ciudad sin tener que usar el coche. En cuanto al parking, la empresa que gestiona el apartamento tiene un acuerdo con un parque a unos 5 minutos andando (15€ por día, el parque es muy grande y siempre tiene plazas disponibles).
Respuesta del Departamento de Calidad

Estimad Rosa, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Un saludo, Ana García, Dpto. de calidad

Francisco9,5
OCT 2020
Apartamento excelente y muy buena situación.

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Apartamento Santa Marta II

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