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  4. Mateos Gago Terrace

Apartamento
Mateos Gago Terrace

Sevilla · Santa Cruz

9,3 (102 valoraciones)


1-5
Huéspedes

2
Dormitorios

2
Baños

100 m2
Superficie

Sobre el alojamiento

Mateos Gago Terrace es un precioso dúplex de diseño con terraza privada situado en la calle Ángeles, esquina con Mateos Gago. Uno de los lugares más emblemáticos del barrio de Santa Cruz, en el centro de Sevilla, a escasos metros de La Catedral.

En la primera planta se encuentra un agradable y luminoso salón con espacio de comedor y un confortable sofá convertible en sofá cama; junto a él se sitúa una cocina independiente completamente equipada. También en este mismo piso se encuentra uno de los dormitorios dobles, con dos camas individuales, con un baño completo con ducha en suite.
En el segundo nivel se ubica el segundo dormitorio, con cama doble, y el segundo baño completo con ducha, igualmente en suite. Desde esta habitación se accede a la terraza privada, acomodada con mobiliario de jardín e ideal para relajarse.

Este apartamento es sin duda una opción perfecta para disfrutar de lo mejor de Sevilla con la comodidad de sentirse como en casa.

Aire acondicionado Split
Calefacción Split
Servicios Jabón, gel, champú, sábanas y toallas
Mascotas No permitidas
Cuna Disponible
Terraza Privada
Planta 2ª Planta
Ascensor Disponible
Sofá-cama Capacidad 1 persona
Fibra óptica Gratis
Ver todos los equipamientos

Servicios

> Check-in en persona.
> Att. al cliente.
> Disponible cuna y trona bajo petición.
> Servicio de lavanderia bajo petición.

Normas de la casa

> Check-in: de 15:00h a 21:00h.
> Check-out: antes de las 11:00h.
> No está permitido celebrar fiestas o eventos.
> No está permitido fumar en la propiedad ni zonas comunes
> Reducir el ruido de 23:00h a 9:00h
> Este alojamiento no permite mascotas.

Información Adicional

> Late Check-in: Las entradas a partir de las 21:00h tienen un coste extra que deberá ser pagado a su llegada a la persona que les reciba.
De 21:00h a 00:00h: 30€. De 00:00h a 02:00h: 50€.


> VUT/SE/00730


>
La reserva de cada alojamiento de Genteel Home conlleva el ofrecimiento de experiencias o actividades extras para mejorar su estancia, las cuales son gestionadas por proveedores externos, que las pondrán en su conocimiento a través de e-mail o WhatsApp, pudiendo usted contratarlas o rechazarlas. Para más información sobre la gestión de experiencias y actividades extras de los alojamientos, visite nuestra Política de Privacidad en nuestra web oficial
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El explotador de este alojamiento se obliga a prestar junto con el servicio de alojamiento, los siguientes servicios:



• Servicio de restauración cuya carta puede consultar aquí


• Servicio de recepción y custodia de equipajes. 5€ por maleta y día.


• Limpieza periódica semanal y cambio de ropa de cama, y baño obligatoriamente en estancias superiores a 6 noches. Incluida en el precio.


*Posibilidad de limpieza periódica diaria aparte. Consultar precio.


Valoración de la propiedad

9,3 (102 Valoraciones)

Ubicación
9,8
Calidad
8,9
Limpieza
9,2
Personal
9,3
Instalaciones
9,2
Recomendación
9,4

Nos interesa tu opinión


Opiniones de nuestros clientes

Esther Puntito10
ENE 2024
De los mejores alojamientos en Sevilla.
Una maravilla de apartamento, espacioso, limpio, moderno. Todo el bloque es muy bonito, decorado con gusto. Y súper silencioso para estar en el medio del casco antiguo.
A mejorar: No hay servicio para que puedas dejar las maletas unas horas antes de irte una vez realizado el Check-out. Pero te indican algunos sitios en Sevilla donde puedes dejarlas por un módico precio.
Respuesta del Departamento de Calidad

Estimada Esther,
Agradecemos sinceramente sus amables palabras sobre nuestra reciente estancia en nuestro apartamento. Nos complace saber que lo encontró espacioso, limpio, moderno y bien decorado, y que disfrutó de la tranquilidad a pesar de estar ubicado en el corazón del casco antiguo de Sevilla.

Desafortunadamente los apartamentos no cuentan con servicio de recepción por lo que no es posible dejar maletas después de la hora del check out, ya que debemos preparar el apartamento para nuestros futuros huéspedes. Aun así, nuestro equipo de atención al cliente está siempre a su disposición para recomendarles las consignas más cercanas donde pueden dejar sus maletas mientras disfrutan de su ultimo día en la ciudad.
Esperamos tener la oportunidad de hospedarla de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad

Tom Pickup10
DIC 2023
I visited Sevilla with a group of friends and the accommodation was perfect for our needs. The place was clean and spacious, the host was extremely responsive and helpful and the location was excellent (right next to the Cathedral). I would definitely recommend!
Respuesta del Departamento de Calidad

Dear Tom,

Thank you for your wonderful review. We´re delighted that our accommodation suited your group´s needs and that you found it clean and spacious. Your kind words about our responsive host and excellent location are truly appreciated. We´re grateful for your recommendation and hope to welcome you back for another enjoyable stay in Sevilla.

Urrutia Isabel9
DIC 2023
Muy buen aislamiento de ruido
La regulación de la temperatura era un poco liosa. Necesitabas las llaves para poder poder abrir la puerta del edificio para salir.
Respuesta del Departamento de Calidad

Estimado Urrutia,
Gracias por tomarse el tiempo para compartir su reseña.

Sentimos que durante el proceso de check in no le hayamos aclarado el funcionamiento del aire acondicionado. Nos hubiera gustado haber sido informados durante su estancia, para haber acudido a resolver sus dudas.
Esperamos tener la oportunidad de hospedarla en el futuro, con un check acorde a los que solemos llevar a cabo.
Saludos cordiales,
Departamento de Calidad

Pietro Giovanni Lechi10
NOV 2023
Tutto ok
Respuesta del Departamento de Calidad

Dear Pietro Giovanni, We´re pleased to hear that everything went well during your stay. If you have any additional comments or requests, we are here to assist you. Thanks again, and we hope to welcome you back in the future.

Quality Department

Kathryn Bockhoff10
OCT 2023
Enjoyed our stay. very quiet. great location.
Respuesta del Departamento de Calidad

Dear Kathryn,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department

David Roden10
OCT 2023
No ha dejado ningún comentario.

lesley mccormack8
OCT 2023
No ha dejado ningún comentario.

Hanne Fjordbak9
OCT 2023
Perfekt beliggenhed.
Respuesta del Departamento de Calidad

Dear Hanne,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,

Quality Department

Antonio Marmol10
SEP 2023
El apartamento muy bonito, bien ubicado, bien equipado, limpio
Respuesta del Departamento de Calidad

Estimado Antonio,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,

Departamento de Calidad

Duncan Stapylton8
SEP 2023
Très bien
Très bon emplacement pour visiter Séville. Accueil sympa. Lits confortables.
A signaler porte de la salle d’eau du bas à remplacer et l’un des stores salon à réparer. Sinon l’appartement en bel état.
Respuesta del Departamento de Calidad

Dear Duncan,
Thank you for choosing our accommodations and for sharing your feedback. We are delighted to hear that you found our location very good for exploring Seville, and we appreciate your positive comments about the comfortable beds and the warm welcome you received.

We sincerely apologize for the issues you encountered with the bathroom door and one of the lounge blinds. Maintaining high standards of comfort and functionality is crucial to us, and we regret any inconvenience caused. Your feedback is valuable, and we will promptly address these concerns to ensure that our apartment is in perfect condition for our future guests.

Your satisfaction is important to us, and we appreciate your understanding. It would have been our pleasure to have been informed during your stay so that we could have taken immediate action to resolve these matters.

We hope to have the opportunity to host you again in the future, providing you with an even more enjoyable stay.

Thank you for choosing us as your accommodation provider.

Warm regards,

Quality Department

Vickie Fox9
SEP 2023
Fabulous apartment right in the heart of the city. The apartment was quiet despite being metres from the Main Street in the Santa Cruz area of the city (5 mins walk max from the Cathedral).
The roof terrace was a little noisy due to air conditioning units, but suspect this will be the same for most roof terraces in the city.
Respuesta del Departamento de Calidad

Dear Vickie,
Thank you for your feedback. We appreciate your comments about the noise on the roof terrace. We´ll certainly look into this matter to ensure our guests have a more pleasant experience. On the other hand, it´s true that in Seville, especially during the hot hours of the day, air conditioners are often running to combat the heat. However, as the day progresses and temperatures become more comfortable, they tend to be less noisy. We hope you had a great stay overall and that you´ll consider staying with us again in the future.
Kind regards,

Quality Department

Juan Luis9
AGO 2023
Muy buena ubicación , apartamento bien cuidado y limpio .
La persona que nos recibió Lucía , muy amable .

Juan Luis Viñuela Marin9
AGO 2023
No ha dejado ningún comentario.

Jane Knight9
AGO 2023
No ha dejado ningún comentario.

Silvio Portoraro10
AGO 2023
Ottima posizione della location e l´appartamento era pulito!
Tutta l´appartamento
Respuesta del Departamento de Calidad

Dear Silvio,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards.

Quality Department Manager

Tsvetelina Senseman9
JUL 2023
The place was clean and in a great location. The only issue was we only had one key and to get out of the building you need a key so we were stressed we can get locked in!
To get out of the building you need a key. So when we were checking out we had to leave the key inside the apartment but we can’t get out of the building without a key. Thankfully we were 4 people so one of us was holding the door but I don’t see how a single person can do that. Also parking was far at least 15 minutes walk with huge bags was not great. Other than this place was great and we had a great time!
Respuesta del Departamento de Calidad

Dear Tsvetelina,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Jose Vicente Limjoco10
JUL 2023
location was perfect, right in the city center.
Respuesta del Departamento de Calidad

Dear Jose Vicente,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Tracy Reinl10
JUN 2023
The apartment was very comfortable and well appointed. It is in a great location, near the Cathedral, Real Alcazar, and tons of tapas restaurants. Although right off of Calle Mateos Gago, which is a main street in the neighborhood with lots of bars and restaurants, the apartment was very quiet. The beds were very comfortable. We loved wandering through the narrow and twisty streets of the historic neighborhood where the apartment is located.
Respuesta del Departamento de Calidad

Dear Tracy,
Thank you for your wonderful review. We´re delighted you enjoyed the comfort and location of the apartment. We hope you had a great time exploring the charming historic neighborhood. We´d love to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager

Ana Isabel Lozano10
JUN 2023

EDUARDO ACEVEDO ARREGUIN10
JUN 2023
Todo excelente
Respuesta del Departamento de Calidad

Querido Eduardo,
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Saludos cordiales,

Departamento de Calidad

Patrick Pouilles10
MAY 2023
L´emplacement le confort la propreté.Inutile de chercher ailleurs c´est là qu´il faut séjourner!
Rien tout était parfait
Respuesta del Departamento de Calidad

Dear Patrick,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Jose L.H. Campos
Quality Department Manager

Wai Luen So9
MAY 2023
I would like to thank you once again to the host to help me reopen the door for bring me passport back after we checked out in the early morning. The location is good, where is nearby the main sightseeing area and many restaurants around. Full facilities, with the rooftop easy for drying the clothes. Everything is clean.
The keys of both the gate and door of the apartment are not user friendly, they are difficult to open. There are water dropping in front of the door when it rained.
Respuesta del Departamento de Calidad

Dear Wai Luen So,
Thank you sincerely for your thoughtful feedback and kind words about our host and location. We are glad that you found the apartment clean and well-equipped. Your appreciation truly motivates us to continue offering our best.

We apologize for the inconvenience you experienced with the keys and the water issue during rainfall. We are taking your feedback seriously and are committed to resolving these issues promptly to ensure the comfort of our guests.

Thank you once again for choosing to stay with us. We look forward to welcoming you again soon.

Jose L.H. Campos
Quality Department Manager

Colin Clark9
MAY 2023
great location excellent modern apartment
great location efficient check in good communication pleasant team very friendly and efficient the property was perfect for us, great terrace nice bathrooms beds etc well appointed with all the equipment you will require for your stay
Respuesta del Departamento de Calidad

Dear Colin,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that our staff was able to make your stay more enjoyable and that you found them helpful and friendly. We are proud to know that our team was able to provide you with exceptional service and look forward to the opportunity to welcome you back in the near future and offer you another unforgettable experience.

Jose L.H. Campos
Quality Department Manager

maria angela lutterbach10
MAY 2023
central location
the location was very central in Seville near all the majors attractions, near a lot of restaurants too
the communication, took me a while to find the message on booking.com with the directions of the apartment key , no parking near by, you have to carry all your luggage
Respuesta del Departamento de Calidad

Dear Maria:
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Ciaran Costelloe10
MAY 2023
Fantastic stay, amazing location, amazing hosts.
We really enjoyed our stay. The apartment was amazing. Right off one of the main streets - couldnt have been better. The apartment was clean with lovely decor. Our host was so helpful and if we needed anything the hosts were so responsive. I would highly recommend these apartments if you are heading to Seville. I cant wait to stay again.
Respuesta del Departamento de Calidad

Dear Ciaran,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, and location, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.

Jose L.H. Campos
Quality Department Manager

Elisenda Sanchez Robert10
ABR 2023
No ha dejado ningún comentario.

Younes Mouahhidi9
ENE 2023
l´emplacement est top
Chauffage est un peu moins
Respuesta del Departamento de Calidad

Dear Younes,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.

Jose L.H. Campos
Quality Department Manager

Silvia González Perez8
ENE 2023
No ha dejado ningún comentario.

Tarek Omar10
DIC 2022
Thanks for your welcome. Great stay in your flat. By car, it is easier to park first and after, all can be done by walk. Very well located. It´s very thankful to have a starter pack of water, coffee, wash machine, towels... Easy check out !!
Respuesta del Departamento de Calidad

Dear Tarek,
We could not be happier that your stay with us was memorable. Thank you for the remarks on the location and the complimentary amenities.
We hope to host you again in the near future.

Jose L.H. Campos
Quality Department Manager

Adrian Radu Sisu9
DIC 2022
No ha dejado ningún comentario.

Arnauld seigneur10
OCT 2022
No ha dejado ningún comentario.

Nancy Holekamp7,9
OCT 2022
overall a good central place to stay
location was excellent . restaurants within 1 minute of apartment. Easy to go to alcazar or meet up with tour busses.
There was a sewage smell that was pretty bad. you kind of get used to it — maybe beyond their control ?
Respuesta del Departamento de Calidad

Dear Nancy,
We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. We take your reviews very seriously, as they are the best method we have to know where can we still improve. So we thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Jose L.H. Campos
Quality Department Manager

Youssef9,6
AGO 2022
No ha dejado ningún comentario.

Mariana7,1
JUL 2022
Foi ok, mas deixou a desejar, principalmente limpeza e roupa de cama e banho
localização
lençol rasgado, toalhas velhas e pequenas , limpeza ruim , Ar condicionado fraco e sujo . valor alto para o que ofereceu faltou capricho!
Respuesta del Departamento de Calidad

Dear Mariana, thank you very much for choosing our apartment for your stay and for your constructive feedback.
We are sincerely sorry to read your dissatisfaction with the cleaning of your apartment; we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are one of the most important aspects of the stay for our guests to feel 100% comfortable in our apartament. For a future ocasion please do not hesitate to contact our team to point out any service imperfection, so we can correct any situation that is not in accordance with our established standards.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope to have the opportunity to exceed you expectations in a not too distant future.

Aija T.
Quality Department

Eszter8,3
MAY 2022
Excelente ubicación, lugar muy limpio
Inmejorable ubicación, cerca de la catedral.
No es un hotel, por lo que la decoración es muy minimalista y solo tiene muebles básicos. Pero cumple su propósito.
Respuesta del Departamento de Calidad

Thank you Eszter for making us your choice accommodation in Sevilla and for your constructive feedback.
We really hope to have the opportunity to welcome you back in our apartment soon.

Aija T.
Quality Department

George koning10
MAY 2022
Beautiful apartment, ideal for two couples or family. Best location in the heart of Seville and walking distance to all areas. Very well stocked with everything needed. Would highly recommend to anyone wanting a prime location and delightful accommodation.
Respuesta del Departamento de Calidad

Dear George, we appreciate your opinion and kind recommendations. The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy to know that we were able to meet your expectations during your stay.
We look forward to meet you soon again.

Aija T.
Quality Department

Heitvogt Michael9,8
MAR 2022
Perfect Apartment in Seville Center.

Rod and Barrie Buchan10
MAR 2022
Everything was perfect! A lovely, warm welcome by a knowledgeable member of staff. The position of the apartment is superb in the very centre of Seville. Beautiful building. Very safe and quiet. Apartment was spotlessly clean and very comfortable.
We would certainly recommend to others!

Andrea9,3
FEB 2022
A good sized apartment which is right in the heart of the tourist area by the cathedral. Comfortable beds and a well equipped kitchen and decent sized lounge. The roof terrace was lovely for breakfast in the morning. It was in the shade by mid afternoon but that may just be the time of the year with the sun low in the sky. Location was excellent with restaurants on the doorstep. Despite this though the apartment was quiet in the evening so we slept well and the beds were comfy.

Robert9,2
FEB 2022
No ha dejado ningún comentario.

Laura7,9
FEB 2022
Alojamiento de calidad, buen recibimiento, excepcionalmente ubicado, pero interior y oscuro.
La ubicación, la calidad de los materiales y del mobiliario. Que estaba totalmente equipado con todo tipo de electrodomésticos. Los pequeños detalles de la decoración. Nos encontramos la caldera apagada y no teníamos agua caliente, pero llamamos a la persona de contacto y nos lo solucionó enseguida. Que la persona que nos recibió tuviera el detalle deponernos la calefacción antes de llegar para que la planta de abajo estuviera caliente. Buena ropa de cama y baño.
Que en la habitación del piso de arriba no hubiera TV y que la conexión Wifi no llegara bien arriba, tampoco. Que no haya calefacción en los baños. Tener que estar pendiente de la ducha porque el agua caliente va por caldera y se puede acabar el agua caliente. La terraza parece más impresionante en las fotos. Vendría bien una mesa y unas sillas de comedor de jardín. Con los muebles que hay no puedes usarla para comer en familia al sol y disfrutarla más. En las fotos tampoco se percibe que el piso sea totalmente interior y tan escaso de luz.
Respuesta del Departamento de Calidad

Estimada Laura, en primer lugar, le damos las gracias por elegir nuestro apartamento para su estancia en Sevilla, aunque lamentamos el habernos quedado un poco por debajo de sus expectativas en esta ocasión.

Agradecemos el tiempo dedicado en compartir sus impresiones personales sobre su estancia. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes.

Gracias por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.

Aija Teilane
Departamento de Calidad

xavier7,9
ENE 2022
emplacement de la terrasse
Respuesta del Departamento de Calidad

Thank you for choosing our apartment on this occasion and for your comments.
We look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

sander9,2
ENE 2022
No ha dejado ningún comentario.

Dinie5,6
ENE 2022
Top lokatie, middenin het historisch centrum
De douche. Het zou handig zijn om iets te hebben waar je je zeep etc. op kwijt kunt
Respuesta del Departamento de Calidad

Thank you for choosing our apartment for your vacation and for your opinion. Feedback like yours helps us maintain and improve the service we offer our customers.

Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to exceed your expectations.

Aija Teilane
Quality Department

Jessica10
DIC 2021
appartement récent et bien équipé à 500m de la cathédrale. Emplacement idéal pour accéder aux principaux centres d´intérêts à pied. communication avec le propriétaire au top, ils nous ont même organisé le transfert de l´aéroport au centre ville.
Respuesta del Departamento de Calidad

Firstly we would like to thank you for the lovely review you shared following your stay in our apartment and are delighted to read that we were able to match your holiday expectations.

Thank you for choosing our apartment for your stay in Seville and very much look forward to having the opportunity to serve you again in the future.

Aija Teilane
Quality Department

Andries Visser10
OCT 2021
Voor aankomst was er al contact met de host, zodat we konden laten weten hoe laat we aankwamen. Het appartement hebben wij als geweldig ervaren omdat alles schoon en netjes onderhouden was. De douches super zelfs een shampoo en zeepje ontbraken niet. De ligging midden in het centrum was ook ideaal (alles op loopafstand) zelfs een taxistandplaats was dichtbij. Enigszins teleurstellend vonden we het terras. Wij vonden het meubilair nogal afwijken van de realiteit en dus teleurstellend. Er worden meerdere appartementen verhuurd maar de foto´s zijn alle hetzelfde (iets teleurstellend).
Respuesta del Departamento de Calidad

Dear Andries
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regards

Branko Dimitrijevic9,6
SEP 2021
Everythin was great
So far away from parking….
Respuesta del Departamento de Calidad

Dear Branko
We would like to thank you for your preference in selecting our GH Mateos Gago Terrace apartment for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. Best regards

Ana García, Customer Seervie

PERON William8,3
AGO 2021

SARA ESTEBAN10
AGO 2021
Apartamento en pleno centro (Santa Cruz, c/Ángeles); a 50m de la catedral. Limpísimo, equipado y confortable. Para repetir.
Respuesta del Departamento de Calidad

Querida Sara, siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el apartamento Mateos Gago Terrace, con nosotros. Esperamos verte de nuevo, un abrazo. Ana García, Dpto. de calidad

Silvia Cristina Díaz Rancel10
AGO 2021
La ubicación. La anfitriona muy amable, te ayuda en todo lo que necesites. El Apartamento amplio, luminoso,bien equipado y moderno. Para repetir.
Todo estuvo genial.
Respuesta del Departamento de Calidad

Querida Silvia, gracias por tus comentarios, nos encanta poder haber sido parte de tu maravillosa experiencia en Sevilla, y gracias también por compartir tus comentarios tan positivos, nos ayudan mucho para poder seguir mejorando, un abrazo, Ana García, Dpto. de calidad

Nathalie10
ABR 2021
Tout ! L’emplacement idéal La propreté et l’équipement au top

Arnau Mercadé Pàmies8
SEP 2020
ESTANCIA AGRADABLE
Situación i dimensiones
Terraza con los aparatos de aire acondicionado tirando calor. Falta de televisión en la habitación principal

Jonathan9,5
SEP 2020
Nous avons passé un super séjour. L’appartement était très beau et propre. La terrasse est sans vis à vis et très calme. L’emplacement est parfait. Le centre ville est à moins de 5 min à pied. Prévoir un budget pour le parking souterrain (il est a moins de 5 min de l’appartement), il est Impossible de se garer dans les rues de Séville quand vous êtes touriste. L’hôte était disponible pour chacune de nos questions.

Anna10
JUL 2020
Ubicación y las instalaciones. Muy bien equipado y limpio

Yves9
FEB 2020
generally good

Gwenaelle10
ENE 2020
L´appartement est très bien situé, nous avons aimé le fait d´être en plein centre tout en séjournant dans un endroit silencieux. L´appartement est propre, très bien équipé pour 5 personnes. La personne qui nous a reçues était charmante et serviable. Je recommande vivement cette location !

Janette8
ENE 2020
It was good

Fabiano Dias10
ENE 2020
Nós gostamos muito

Looi10
ENE 2020
Brilliant location right in the middle of town, close to many restaurants and shops. Check in was slightly delayed as the apartment was still being cleaned but the apartment was indeed clean on check in.

Jessica Ivana10
ENE 2020
Localización inmejorable, piso cómodo y buena comunicación.

Greg10
DIC 2019
This is a wonderful location with plenty of room. We had a family of 4 adults and had plenty of room with two bedrooms and bathrooms. This is right in the center of the city so we could walk to all the great restaurants, bars, Alcazar, etc. The balcony off the master bedroom was a great place to hang out and enjoy the sunshine and a cocktail. The Genteel staff were great in a quick check-in, answering questions and assisting us in booking tours and taxi´s to and from the airport. I would definitely come back here again.

Gerald10
NOV 2019
Séjour très agréable appartement situé hyper centre je recommande vivement ce logement de plus très calme

Conall10
NOV 2019
Brilliant location. Right beside the cathedral and restaurants and bars just outside the door. Was concerned about the potential noise from the busy street at night but apartment must be well insulated as we didn´t hear a thing. The terrace was a lovely spot for breakfast and pre-night out drinks.

FRANCOISE8,8
OCT 2019
Appartement spacieux et confortable, bien équipé, suffisamment de linge proposé, propreté irréprochable, très bien situé et très calme, bonne climatisation non bruyante
Une bouteille d´eau dans le réfrigérateur aurait été sympa lors de notre arrivée. La serrure de la porte d´entrée de l´immeuble est défectueuse, je n´ai jamais pu ouvrir la porte, C’est mon mari qui bataillait pour l´ouvrir , ma fille avait renoncé également. Dommage il fallait rester ensemble ou rester à la porte.
Respuesta del Departamento de Calidad

Chère Françoise, merci pour votre commentaire. Nous nous excusons pour la gêne occasionnée par le verrouillage. Nous n´avons pas été informés de l´existence de ce problème. Nous avons vérifié la serrure et créé de nouvelles copies des clés pour résoudre le problème. Nous espérons que malgré cela vous avez apprécié votre séjour chez nous. Salutations

Fatima Roca - Chef du Service Clientèle

Loves to Travel10
OCT 2019
Perfectly located! The apartment was very clean. It had everything we needed and was very roomy.

Janet7,3
OCT 2019
Large spacious modern apartment. Plenty of pots, pans and cutlery etc. Kettle very small enough for 2 cups. Fantastic location, close to everything but quiet at night. Seville is beautiful, so much to see and do. Would definitely stay on the Santa Cruz area should we return but not in that apartment.
Large spacious modern apartment. Plenty of pots, pans and cutlery etc. Kettle very small enough for 2 cups. Fantastic location, close to everything but quiet at night. Seville is beautiful, so much to see and do. Would definitely stay on the Santa Cruz area should we return but not in that apartment.
We stayed in the duplex apartment with white furniture on the terrace.Poor aircon. Our apartment was affected about sewage smell, especially upstairs. We left the windows open all day to get rid of the smell. The upstairs terrace was unusable as there was no shade not even an umbrella. No views from the terrace or rooms. The twin bedroom has very little natural light and the bathrooms were dirty in the corners.
Respuesta del Departamento de Calidad

Dear Janet, thanks for your comment. As we wrote you, the comments about the bad smell refer to another apartment, which we have stopped managing due to the impossibility of solving the problem. The one you had reserved was never affected for that problem, so it must have been a punctual problem. Anyway, we sent a technician to check it and perform a treatment to prevent, but we did not detect any bad smell. We are sorry that your stay has not been satisfactory and we welcome your suggestions, which we will consider to improve and offer a better stay to our future guests. Regards Fatima Roca - Chief of Customer Service

S.H.10
OCT 2019
Zeer aan te bevelen. De gehele ruimte. Er ontbrak ons aan niets (5 personen). Schoon, goede bedden, goede douches, ruime keuken en ruime woonkamer. Ligging ideaal. Goede communicatie met de hostesses ondanks dat er geen receptie aanwezig is. Alles was perfect

Didier8,8
JUL 2019
Propreté, confort, standing…..
Le surcout lié à l´arrivée tardive
Respuesta del Departamento de Calidad

Cher Didier, merci pour votre commentaire. Nous sommes désolés que vous ayez dû payer le supplément d´enregistrement tardif. Comme indiqué dans les conditions, l´heure d´enregistrement est fixée à 21h00. Passé ce délai, un supplément est ajouté, puisqu´un compagnon doit voyager en dehors de son horaire exclusivement pour le recevoir. Nous sommes heureux que, malgré cela, vous ayez apprécié l´appartement et apprécié votre séjour. Salutations

Isabelle9,3
JUL 2019
Excellent séjour, excellent emplacement très proche de la Cathédrale.
Très bon contact pour récupérer les clés et pour la présentation de l´appartement. Nous avons également eu de bonnes adresses et de bons conseils pour sortir et visiter. L´appartement est très propre, très agréable, et de bon gout. Nous avons passé un excellent séjour.
Le parking est un peu éloigné car beaucoup de rues sont piétonnes autour, mais c´est la contrepartie d´être en plein centre ville ;-))

Chris10
ABR 2019
We loved our stay! Wonderful location in barrio Santa Cruz, close to everything. We loved the outdoor deck. Fatima was very helpful in helping us book excursions. Highly recommended!

Shahid10
ABR 2019
Great location. Easy check in. Spacious apartment. Immediate response from staff. Elevators, secure entry. I would highly recommend this place. Very clean and modern place

Marja Sturing-Schuit8,3
ABR 2019
Prima lokatie, prachtig gebouw
Badkamer summier, weinig plankjes, haakjes. Wat onderhoud nodig.
Respuesta del Departamento de Calidad

Dear guest, thank you for your comment. We appreciate your suggestions to continue improving, and we are glad to know that you liked the apartment, especially for his central location a few meters from the cathedral. It has been a pleasure to have hosted you. Regards

Corinne9,5
ABR 2019
très agréable séjour tout confort
emplacement idéale pour visite de la ville , possibilité dans la journée de faire une pause entre visites car très près des lieux touristiques et idéal pour restaurants le soir
chauffage par le sol difficile à régler un peu loin de la gare

Priyanka10
MAR 2019
Fantastic Location! The flat was clean, comfortable and well maintained and we had a smooth check - in with Valeria.

Mercedes7,8
MAR 2019
+ La ubicación
- Las vistas
Respuesta del Departamento de Calidad

Estimada Mercedes, gracias por su comentario. Nos alegra saber que les ha gustado la céntrica ubicación del apartamento. Por el contrario, el aspecto negativo que nos menciona son las vistas, las cuales efectivamente el apartamento que usted reservó con terraza no tiene vistas a la ciudad. Esperamos que a pesar de ello hayan disfrutado de su estancia. Saludos

Bernadette7,5
FEB 2019
The location is unbeatable. The apartment is spacious and comfortable.
There is a pungent sewage odor in the bathroom. The host can supply an essential oil to overcome that. The keys to the main door was a little hard to manipulate. The overall cleanliness can be improved. Also it is good to offer guests whose stay exceed 3 days, the option to pay for housekeeping.
Respuesta del Departamento de Calidad

Dear Bernadette, thank you very much for your comment. We are very happy to know that you liked the apartment in all aspects, especially for his central location, spaciousness and high comfort. Regarding cleaning, we offer our guests the option of contracting an extra cleaning service at any time, but we did not know that you would like this service. We hope you enjoyed your stay. Regards

Ainara10
ENE 2019
La ubicación inmejorable y el apartamento precioso.. No Le falta detalle.

Paola Gallo10
ENE 2019
Pulizia, appartamento ben arredato, ottima posizione, ottimo supporto e servizio

annabelle10
ENE 2019
Appartement très bien placé au pied de la Giralda. Tout à proximité. Idéal pour un séjour à Séville !

SHUN7
ENE 2019
硬件还行 服务和人性化有待提升
位置很棒 房间设计也很棒
因为警察封路 迟到了两分半钟 所以多收30欧元迟到费 这个实在很难接受 楼梯有漏水

Cathy DURINGER9,8
NOV 2018
Emplacement parfait, accueil chaleureux, très bel appartement, bien équipé que nous recommandons. Nous avons beaucoup apprécié!

ANNE SOPHIE9,5
NOV 2018
Très bien placé en plein cœur du centre tout à proximité le top !! Appartement très calme, propre...

angel ramon9,8
OCT 2018
Excelente ubicación

Karen9,3
OCT 2018
The location is excellent. Beds are very comfortable
Kettle needs to be bigger for an apartment that caters for 4-5 people Need more information on where to find a supermarket - we struggled to find milk/croissants etc nearby

Anónimo8,3
OCT 2018
Sehr gute Lage, freundlicher Empfang. Einwandfreier Transfer.
Wir kamen um 9 Uhr in Sevilla an, konnten die Wohnung aber erst um 15 Uhr beziehen. Die Klimalüftung auf der Terrasse war störend.

Greta7,8
OCT 2018
Posizione appartamento su due livelli con terrazza
La tenda della camera matrimoniale al piano sotto cadeva spesso, il divano letto in sala e’ terribilmente scomodo e piccolo per due persone

Andy Wallace9,8
SEP 2018
Our apartment was in a great location close to some of Seville’s most beautiful sights, such as the Real Alcazar and the Cathedral. The staff we dealt with, Julia and Fatima, were friendly and extremely helpful. The apartment itself was modern, and had pretty everything anyone would need whilst on holiday. Only have positive things to say about Genteel Home, I would very happily stay with them again, and likewise, looking forward to returning to the beautiful city of Seville.

Karachouli10
AGO 2018
Le séjour, la situation, et la distribution des chambres est mieux que je l´espérais.
les lits sont très confortables, la climatisation est super, la situation est plus que parfaite

Pietro10
AGO 2018
Ottimo appartamento. Era tutto confortevole.

Shannon10
JUL 2018
Great apartment in a fantastic location, 2 minute walk to the Cathedral and Real Alcázar and many restaurants and shops. Very comfortable and spacious apartment, no street noise despite being steps off a busy street, and the rooftop terrace was nice to relax and have drinks and tapas. The food and entertainment recommendations and map orientation were very spot on! Highly recommend this apartment!

Garron9,8
JUL 2018
This apartment is modern, clean, comfortable, and in an EXCELLENT location. Almost every sight you´d like to see is within a 15 minute walk. The air conditioning kept us cool during the hot summer days, and comfortably slept 4 adults, 1 child, and 1 infant. I´d highly recommend this place if you have a larger group.

Paula9,5
JUN 2018
La chica que nos esperó (Fátima) es un encanto.

Donald Cameron10
JUN 2018
Perfect central location.

jill jeffery9,5
MAR 2018
beautiful apartment. I would have preferred somewhere with a view.
I didn´t enjoy being in the sitting room looking at a screened window and no sky. Loved the roof terrace but rainy few days so not enjoyed as much as i could.

Elle9,5
SEP 2017
Een fijn appartement midden in de stad op een leuke locatie. Alle bezienswaardigheden en restaurants liggen op loop afstand.
Het appartement is van alle gemakken voorzien en ook de contact personen van genteel home zijn zeer vriendelijk en goed bereikbaar.
Een ideale plek om de stad te ontdekken!

Virginie10
JUL 2017
Superbe appartement, très bien situé. Accueil parfait avec en plus des conseils très avisés sur différents restaurants, et spectacles de flamencos

mr. mrs stickney8,5
ABR 2017
The location of this apartment is excellent. However, it was described as luxury and we do not think it is, on arrival and for the next two days, we had trouble with the keys, (also other residents), there was no homely feel at all in the flat, it might have been anywhere in the world. Where are the nice friendly warm spanish touches? In the kitchen there was a lack of wooden spoons, a ring on the hob is not working, the hot water kettle is too small. A light on the stairs is not working, very dangerous, it would be easy to trip up in the evening. And what was really bad was the smells of the drains, windows open or not, it was always there.

vd Bovekamp9,5
FEB 2017
We had a really convenient stay at Genteel home! We were welcomed by a very friendly lady that explained everything about the appartment, which was more than comfortable! The beds are good, the location is perfect. Everything was included, all kitchensuplies, you name it.

I definitely recommend you to stay at Genteel Home!

Denise Lay10
DIC 2016
Staff was very friendly and helpful. Apartment was very nice and in a terrific location. Our group of four adults had a wonderful time in Seville and would definitely recommend this apartment.

PEDRO9,8
DIC 2016
HIGHLY RECOMMENDED

Anna Olson7,5
OCT 2016
Good location.

Colleen MacDougall9
JUN 2016
Great apartment, perfect for 4 people. The location couldn´t be better, close to all the main attractions and great food and drinks. The apartment had everything we needed, hair dryer, iron, washing machine. The patio was great for lounging in the sun. It is a on the second floor, but there is an elevator, which is great for those with luggage. Would definitely stay here again if we come back to Seville.