Reviews Average rating from 29 Reviews
9.5





Delph  10 July 2019
tout était parfait : la grande terrasse où nous avons pris nos repas face à la cathédrale, la décoration chaleureuse, l´espace, la qualité des d´équipements, les délicates attentions à notre égard (donnuts pour les enfants, nécessaires pour le déjeuner, tablettes pour lave vaisselle et lave linge)

Martine  10 July 2019
Appartement très confortable, spacieux ,bien équipé avec un 2eme salon à l´etage avec une terrasse et vue sur la giralda. Très bien situé au coeur du centre historique et donnant sur une ruelle piétonne calme. Bons conseils de parkings couverts

DAVIDE MARIA  8.5 May 2019
POSIZIONE - AMBIENTI NUOVI

Lewis  10 January 2019
Fantastic location. The apartment is very comfortable with up-to-date appliances and facilities.

Luis  8.75 December 2018
Precioso apartamento en un sitio privilegiado.
El apartamento está en un lugar privilegiado, en el centro y muy cerca de todos los sitios que interesan visitar. En una zona de restaurantes, pero perfectamente insonorizado. Apartamento amplio, bonito y con todo lo necesario para pasar unos dias. Cocina completamente equipada.
Para mi gusto, las camas un pelin duras. De vez en cuando uno de los baños, olia a tuberia.

Marcela  2.5 December 2018
Fujam dessa empresa Genteel Home, pois se precisarem de algo durante sua viagem, não irão ajudar. Foi o pior atendimento que já tive em toda as minhas viagens. Precisei de atendimento de emergência, pois não haviam me avisado que se uma das chaves que fornecem ficar dentro da porta, não conseguiríamos abrir com as outras chaves. Pois bem, aconteceu isso conosco e a responsável pelo atendimento de emergência ficou visivelmente aborrecida com o ocorrido e apareceu sem sequer nos cumprimentar, passando a nos tratar de forma extremamente grosseira e antiprofissional. Eu estava viajando com uma bebê e uma idosa e nem isso a fez ser mais compreensiva. Minha bebê inclusive começou a chorar com a grosseria e minha avó ficou bastante nervosa, saíram do local. A moça de nome Fátima começou a exclamar que teria que chamar um chaveiro, colocando toda a responsabilidade em cima de nós, nos tratando como idiotas e praticamente gritando que não havíamos lido os avisos atrás da porta. Obviamente era responsabilidade da empresa alertar para isso de todas as formas possíveis, o que não foi feito. Também é responsabilidade da empresa saber tratar o hóspede e se conscientizar de que receberá pessoas de todos os países do mundo, que não têm a menor obrigação de saber sobre o funcionamento de uma porta em Sevilha. A responsável pelo check in se ocupou de informar todo o tipo de coisa supérflua, menos isso. Havia um aviso dúbio e minúsculo na porta, que nem sequer explica de forma clara que a porta não abrirá, se limitando a dizer que cobrará do cliente. O chaveiro foi chamado e cobrou 80 euros para abrir a porta. A empresa cobrou no meu cartão de crédito o valor de 96 euros! Ainda vou solicitar explicações formais, mas evitem essa empresa. Nunca passei por tanto constrangimento! Depois do episódio ainda vi no mesmo aviso que a empresa nem sequer se responsabiliza pela interrupção do fornecimento de energia. Ou seja, o hóspede que se vire! Genteel Home jamais!

Genteel-Home
Estimada Marcela, lamentamos mucho que no haya tenido una buena experiencia durante su estancia, pero sería muy importante que contara la verdad al completo. Efectivamente se dejaron las llaves puestas por dentro de la cerradura, por lo que no pudieron acceder desde fuera y llamaron a nuestra compañera de incidencias. Hay que decir que ya en el check in se les informó de que tuvieran precaución con esto, y además detrás de la puerta hay un cartel avisando de que no se dejen las llaves puestas puesto que sino la puerta no se puede abrir desde fuera y en ese caso los clientes se hacen cargo del coste del cerrajero. En esa puerta hay también un cartel con las normas del apartamento, la contraseña del wifi (que vieron sin problema usaron durante su estancia), y el número de nuestro departamento de incidencias (que también vieron y anotaron, y al que llamaron cuando no pudieron acceder al aaprtamento), por lo que nos resulta muy extraño que no vieran el aviso sobre la cerradura. Cuando llamaron a nuestra compañera, un sábado por la noche, se desplazó nuestra compañera para intentar abrir la cerradura ella misma, pero al no ser posible debimos llamar a un cerrajero, y cuando se os informó de que dicho coste lo tendrían que asumir ustedes, fue cuando protestasteis de que no sabíais eso, de manera muy maleducada y agresiva. Es por ello que se les cobró a su tarjeta de crédito el importe del cerrajero (80€ + iva =96,80€) y le enviamos a su mail la factura. No creemos que sea algo exclusivo de Sevilla, sino que la mayoría de puertas de todo el mundo, si se dejan unas llaves puestas por dentro, luego no es posible abrir desde fuera, y obviamente creemos que es lógico que sean los clientes los que asuman el coste de ese "olvido", más cuando han sido advertidos en varias ocasiones y de manera diferente. Saludos

Nathalie  10 November 2018
L’emplacement, le confort, la terrasse, les restos juste à côté. Tout était parfait

Oliver  9.75 November 2018
I love Seville. The apartment is on Calle Angeles, a great central location just off the thriving Mateos Gago which is a beautiful cobbled atmospheric street that leads down to the Cathedral. The apartment (2B) was really clean, has been furnished nicely and has a fantastic terrace (upstairs from the main living area) with views of the iconic Giralda. The kitchen is modern and has all the things you need if you want to eat in...although with so many great restaurants on your doorstep it’s tempting to dine out all the time. I would highly recommend this apartment.

Tiana Fa  10 November 2018
The apartment was amazing, extremely clean and has every comfort you could wish for. Hairdryer, shower gel and soap in the bathrooms was unexpected and appreciated. The location is amazing. Would definitely stay here if going to Seville again.

Marcus Hitchen  10 September 2018
A great holiday in a very good and ideally located apartment
The location is excellent and very convenient for the major attractions Many good and varied tapas bars / restaurants on the doorstep along Mateos Gago, very handy for an 80 year old with reduced mobility. A huge choice further afield. Apartment well equipped with nothing missing and washing powder and dishwasher tablets supplied. Plenty of crockery, glasses etc. Good bathrooms good with a walk-in shower very handy for older people. Good shower over tiny bath in other bathroom. Good air conditioning. Handy shop around the corner and supermarkets within a few minutes walk for supplies.
The stairs did not have a handrail which made them too much for an 80 year old with reduced mobility to attempt, so we did not use the upper room or terrace. However, the weather was so hot, staying over 30C until late at night, we would not have used them much anyway, but it would have been disappointing had the weather been cooler. There is no English channel on the TV, but you can use Netflix and link it to an ipad etc if you bring login details with you. A nightmare to get to by car if you want to drop off luggage, closest car parks are easy to find but expensive. Recommended car park is cheaper but a good walk.

Bahadir  10 August 2018
Best place in Spain I have ever stayed. Everything excellent, best location, fast internet, also netflix at the tv perfect...

Robineau  10 August 2018
Magnifique duplex 100m2 avec terrasse et vue sur la Giralda; deco soignée et appartement bien équipé. Situé à 3 min à pieds de la cathédrale dans une ruelle calme et à côté d’une rue avec plein de restos bars à tapas Accueil bien organisé et pro. On y retournera avec plaisir !

Anónimo  10 August 2018
Magnifique interieur, situation ideale, appartement spacieux

Jonathan  8.5 August 2018
Boutique accommodation in central old town Seville
The apartment was very central, in a side street overlooking the cathedral. There was lots of space for a family of 4, with sofas and tables on 2 levels and 2 separate bathrooms. It was extremely hot in Seville but the air conditioning worked well and kept the apartment cool. There was a lift inside the building to the appartment.
There was limited communication with the host in advance, even though I asked a couple of questions about check in. For boutique accommodation, I would have appreciated simple things such as hand soap and powder for the washing machine. It was difficult to check out, as you needed the key to open the main door but were asked to leave the keys in the apartment. It meant one person needing to stay downstairs with all of the bags. The interior decoration and upholstery needed a deep clean or upgrading.

Genteel-Home
Dear Jonathan, thank you for your comment. We are happy to know that they have been comfortable in the apartment, especially thanks to his central location, his spaciousness and his complete equipment. Regarding the communication with us, we received your questions about the check in through Booking.com and by this same way we answered you immediately, ignoring on our part if you did not see those answers because you received it as spam or for another reason alien. On the other hand, we are surprised what you say about the soap and the powder for the washing machine, since we always leave on arrival as a courtesy basic products such as shampoo and gel, salt, sugar, oil, coffee, and powders for dishwashers. Regards

Chris  9.75 July 2018
Had a great time and appreciated how close the apartment was to the main area by the cathedral.
The location was amazing and the apartment was spacious. Loved the view from the top floor and terrace.

Paula  9.75 July 2018
La chica que nos esperó, Fátima, un encanto.

franka  10 June 2018
Super locatie, mooi terras. Alles nieuw en schoon

Maria  10 January 2018
This apartment was so perfect I can’t even begin to put into words just how amazing our stay was here! It was perfectly located right by the famous Giralda with a bevy of delicious tapas restaurants lining the street to the cathedral. The apartment itself is very comfortable the bed mattress was comfortable and the air conditioning works to Percision we also had a very comfortable TV room with the big cozy couch to plop are weary bones on after a day of schlepping around Seville. The kitchen was just big enough to cook a meal or two during the day when not enjoying Spanish fare out- We loved the layout of the apt & just how minimal things are needed for a wonderful stay- there’s only a washing machine for clothes but on the second floor the balcony with a view was spectacular in the evening and things dried there pretty quickly considering it was summer. Would definitely recommend & will definitely stay here again! No doubt!

Michael  10 November 2017
Superb apartment, superb location, very clean.

Gortz  9.25 November 2017
Very good loction and genteel home staff very helpfull and friendly. Nice apartment.

Simone  10 October 2017
Très bel appartement bien situé bien aménagé

Linda Gill  10 October 2017
A fantastic apartment. We were so pleased that we picked this one. Absolutely everything about it was what we wanted. Better than expected!

Manuel Gomez  10 August 2017
the apartment was wonderful. We love everything about it. Perfect location, well kept, clean, and super super nice. Genteel has the best staff; very responsive and kind. Highly recommended!

Karen Schulman  10 June 2017
Teresa let us into the apartment and gave us the most thorough oversight into both the apartment and the neighborhood. The location was outstanding. The apartment is brand new and the beds were extremely comfortable. A few things could be added: soap dishes and trash cans in the bathrooms. There are some street noises from restaurants in the master bedroom, but since it was very hot in May we slept with the air conditioning anyway. I am very impressed with the Genteel staff and the apartment and would stay there again.

Jacqueline  9 May 2017
The appartment is very convenient and the upstairs terras is a true bonus.

Hervé & Dominique  9.5 May 2017
Appartement très agréable, très fonctionnel pour 2 couples et très très bien situé.
Déco et équipement d´un bon niveau
Nous avons passé un agréable séjour à Séville et la localisation de l´appartement est parfait pour les visites majeures de la ville.
Personnel : Accueil ponctuel et avec toutes les explications pour se lancer dans la visite de la ville.

Jacqueline  9 May 2017
The appartment is very convenient and the upstairs terras is a true bonus.

William Musick  10 April 2017
Wonderful apartment and great location. My only disappointment was that there was no clothes dryer.

Romaine Waldron  10 April 2017
All marvellous in Seville!